Kotak Mahindra Bank Complaints & Reviews

I am not receiving any response from the bank post-settlement of the credit card since a long a time. I have settled my kotak bank credit card about 9 months but unfortunately, the settlement details are not reflecting in my cibil score.
Person contacted from bank: kartik manoharan (Contact:[protected] e - mail: karthik. [protected]@kotak.com) & no response post settling the card.
Initially, he has communicated that "once you made the payment your account will get zeroised the same will reflect in cibil within 90 working days".
Did rigorous follow up with mr. Karthik through the mail, but ended in vain. I feel that he has done injustice to me. I would like to have the following from the bank:
1) noc letter from the bank
2) zeroised statement as committed

Mujhe galat service mila hain agar maine check dala tha drop box main, lekin wo aapke pass se clear nahi huva, to usme mere kya galti hai, aapne mera salary payment kyu hold kiya, aabhi tak maine kabhi aapka payment nahi roka tha sabhi payment time pe diye hai, bas yahi payment let huva tha usme bhi meri galti nahi thi maine 14th tarik ko check diya tha kyu ki mere bhai ki shaddi thi 16th ko mujhe gaon jana tha, aur main jab 3rd tarikh ko jab lota tab aapke ke yaha se executive se call aata he aapka payment nahi huva, to maine kaha thick hai madam maine to check diya tha, phir unhone kaha aapko minimum 1360 rs barna padega, to maine kaha thicke madam 7 tarikh ko mere salary hain main aapka payment kardunga, lekin aapke taraf se mera pure amount 19000rs aapne cut diya ye galat baat hai na...
meri yahi request hai ki mera itna pura payent mat cut karo minimum jo bhi mujhe abhi bill aaya tha 3500 rs maine barne ko tayar hu...
agar ye nahi ho sakta to mera pura payment jo aapne hold kiya hai to vo cut kar do aur mera credit card account bhi band kar do...

I opened Salary account in Kotak, they suggested me that if the salary does not credit for 3 months it will change into saving account .but now the debit 1034 rupees from my account, they misguided saying just open the account and No Charges Applicable until i Activate my account charges. I'm frustrated because of the Bank. Please take necessary action and money refund my money to my account. Otherwise i will close my account

I opened Salary account in Kotak, they suggested me that if i quit my job or the a/c didnt deposit money for 3 months.it wil automatically change into saving account. When i told that I was not interested in that, they misguided saying just open the account and "No Charges Applicable until i Activate my account" Eventhough I didn't follow any steps to activate my demat account and neither use it, for past 2 times they have charged 1034 rps for non maintenance min balance. I'm frustrated because of the Bank Please take necessary action and refund my money. Otherwise i gonna get my money and deactive my account

I had applied a personal in kotak and these people called me that im eligible for personal loan and they told to submit kyc documents and i submitted to them its almost two weeks still i didn't got any response from them what is the issue simply why you people are wasting my time. Initially yiu people called me many times but now why there is no response
My reference number PLA82034MB

I have an account in Kotak Mahindra bank. It was a salary account earlier and I have placed a request in Feb/March of 2016 to convert it to a basic account which has 1000rs minimum balance maintenance requirement. I also got call saying they are changing my account type. I have always maintained more than 10K balance in my account. The account mostly remains inactive. Now, when I checked my account few days back I see that they are deducting hefty amount from my account every month. I want my money back. Customer care only gives me reference number. I never get any reply what so ever. They have a pathetic banking system. After I had raised this concern with customer care; they have again deducted fee from my account twice. This is harassment and I need my money back!
I already have two reference numbers -
1-[protected]
1-[protected]

Have recieved this email from kotak
Dear Mr. Akash,
Greetings of the day !!
This has reference to your query 1-[protected] pertaining to the charges deducted from your corporate salary account.
At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.
As discussed, please get the salary credited in your account and confirm, basis on that we will reverse the NMC levied in account. Also for future please ensure that If salary is not credited continuously for 2 months, the account would get converted into normal savings account and applicable AQB requirement would have to be maintained.
We wish to state that your Salary account was provided to you as part of tie-up of Kotak Mahindra Bank with your employer “ GO IBIBO ”

i was suppose to get reversal of rs 3000/- i have not got yet, more than 20 days have been passed and no further communication

I had deposited, on 19/01/2017 cheque no. 000016 for Rs 5, 000/- drawn from ( HDFC BANK LTd.) for collecting the proceeds in my savings account number [protected] with you.

I regret to note that even after the passing of more Two months, the amount of cheque has not been credited to my account so far. And even i made a complain of one of the staff of their bank. My branch name- Gurgaon Mehrauli Gurgaon Road and Ref. No. / CRN no. :[protected].

You are requested to look into the matter and arrange to get the amount of cheque credited to my savings account immediately.
Thanking you
Manisha Pandey

I was working in a company in delhi few years bank and my salary account was with kotak mahindra bank

I left that company and withdrawn whole amount, I thought as i have left that company they will close my account, But recently i found government linked my LPG subsidy account with same bank

But since now i am not maintaining that account they have deducted my whole ammount

Now my question is why they did not closed my account when i have left that company

Regards,
Anil

I placed request for conversion of my salary account with Kotak Mahindra bank to non-salary account. The same was done in the Whitefield branch of the bank in Bangalore. I was told that the same would be processed within a week. Despite having waited for 3-4 weeks, today on calling the customer care was told told that they have received request only 3 days back and now I need to wait further for 7 more days to get it completed.
On telling the customer care executive my request was placed almost 3-4 weeks back, he simply said that they have received the request only 3 days back and it's no fault of theirs'

Unnecessary and irresponsible delay is causing excessive inconvenience

I was told by the bank executive from mumbai that all the required documents will be collected from my address on moday 27/02/2017 by an executive mr. Nitin S K:-([protected]). But he never called me or tried to contact me instead i called him three times on 28th february, 29th february and first february but he never showed up to collect the documents. If you are unable to collect my documents and open an account then pls return my money (rs. 5000/-) as soon as possible otherwise i am planning file a case against your bank in consumer court Delhi. Pls try to collect the documents by monday or i will file a case against your bank.

Nongmaithem haridas singh

I don't know why this happened to me, basically I am very poor yesterday my father was deposited in my account RS 2, 000/- for to pay my Hospital charges, my father he took 1 week to earn that money suddenly RS-1, 600/- deducted without any intimation. at that time I called to costumer care there is no response again 16 RS deduct from my mobile currency then I felt very bad disappoint with Kotak Bank services please return back my money I need to pay please!!!

Unable to activate Debit card. Not receive the Pin kit. Taking long time. Went to ATM, not worked. Went to Bank they were unable to serve me well, not satisfactory answers, trying to ignore, Called to customer care three times. Every time they are giving different answers. The CCE told that my ATM is not valid, wrongly issued. Second time another person told that all are fine, there is no issues with my card.

Its very urgent for me to withdraw money. but i am unable to activate my card. Logged in to online as well. Not working. Hopeless service. If you cant help your customer there should not be any customer care services.

Never go for Kotak Mahindra. Worst service I ever received.

Credit card charged with out using or not even open the card with 12, 880/- later they changed to 7600/- saying me i used to pay the LIC premium. Later verified that premium is not used and back end people are done some manipulations.
Now the credit card dept is changing my email ids in there system and also personal details given to them.. Kindly help us how to solve this

I have saving account and crunt account in kotak mahindra bank . Sector 27 chandigarh. First in my life i am using credit card issued buy kotak bank. I dident recived card statement by post. I recived estatment on my mail id but i am enable to open its locked by password. I call cutomer care they give me password for that locked statement. But that password is not working. 5 times i recived calls for caredit card pending payment. All the time i said take payment from my home but plz come with statement. Not any single time comes at my home . Now my both saveing and curent accounts blocked buy bank. And blance showes zERO... . I CALL CUSTUMER CARE today morning. They listen my issue after that they hold my call for half hour and said noone is present to take my call in credit card dipartment

Dear Team.

I m very harassing. No body can listen my hospital realty . U know at the time of accident I cannot manage these kind of paper . At the time I m unfit so pls check my claim and credit to my account.

My bank is very help me at the time of accident no one month which is not credit salary . Most of the hospital paper I have submit my HR. So pls credit urgent basis.

Claim no.14055241

Ashu gupta

મારા નામેં ઉપાધ્યાય જયેશકુમાર એમ રુપિયા.1050000/- I નો ડ્રાફ્ટ નારણપુરા બ્રાંચ માંથી નીકળેલ જે આજ દિન સુધી મને જમા મળેલ નથી બ્રાંચ માં તપાસ કરવા ગયેલ તો કોઈ સંતોષકારક જવાબ આપતા નથી મારી બેંક બેંક ઓફ ઇન્ડિયામાં આ D.D ભરેલ તેમની જોડે વાત કરાવેલ તોય કોઈ આ બાન્ચ ના મેડમ વ્યવસ્થિત જવાબ કે વર્તન કરતા નથી (મારો DRAFT બિમલ ભાઈ નામે ખાતા માંથી નિકેલ છે) તો આ બાબતે તાત્કાલિક પગલાં લેશો બે bank ના કારણે હું ફસાય પડેલ છું મારા ખાતા માંથી મોટા મોટા ચેક પરત થાય છે મો: ન.૯૯૨૫૭૫૭૫૫૯

Worst response from representatives. They call us back "N" number of times while in the process of collecting the documents for loans. But once collected and sanctioned, they will never bother about the customer. My loan agreement has been sanctioned on 15th of feb 2017. Till now i have not received the loan amount in my account. And my first EMI date is on 10th march which is nearing but loan amount is not received. This was the first and worst experience with KOTAK . I have been writing mails to the representative and contacting customer care from last 10 days, but untill now no action from their end which shows KOTAK has poor relationship with customers which may lead to lose customers if continued. Kindly resolve the issue and maintain good healthy relationship with customers. CRN number is[protected]. Hope the concern will be solved on immediate basis.

Kotak mahindra bank is one of the fraud bank experience of my life fooling customer to an extent an almost blackmailing on terms of civil will get spoil an so on also the miss behavior by the service executive an surprisingly no knowledge of the bank at all as i spoke to around 6 different executive giving 6 different answer an reason an if no answer disconnecting the call i have been forced to pay the charges.
Complain no - 1/[protected]

Dear sir/madam, I am dhamodharan selvaraj acc.no.[protected]. having a salary account with Kotak for VISHWAJYOTHI TECHNOLOGIES PVT LTD. As it is a salary account it is zero balance account but they have deduced the amount for non maintenance charges for the month of June, July and September October 2016. the amount is deduced in December 2016. Actually I mailed to many representatives and salary account department also I spoke they are not reversing the amount I am getting salary from the same company for last two years but they say it is not salary. Kindly take action and give me back my amount soon.

Regards
Dhamodharan selvaraj