Kotak Mahindra Bank Complaints & Reviews

I placed request for conversion of my salary account with Kotak Mahindra bank to non-salary account. The same was done in the Whitefield branch of the bank in Bangalore. I was told that the same would be processed within a week. Despite having waited for 3-4 weeks, today on calling the customer care was told told that they have received request only 3 days back and now I need to wait further for 7 more days to get it completed.
On telling the customer care executive my request was placed almost 3-4 weeks back, he simply said that they have received the request only 3 days back and it's no fault of theirs'

Unnecessary and irresponsible delay is causing excessive inconvenience

I was told by the bank executive from mumbai that all the required documents will be collected from my address on moday 27/02/2017 by an executive mr. Nitin S K:-([protected]). But he never called me or tried to contact me instead i called him three times on 28th february, 29th february and first february but he never showed up to collect the documents. If you are unable to collect my documents and open an account then pls return my money (rs. 5000/-) as soon as possible otherwise i am planning file a case against your bank in consumer court Delhi. Pls try to collect the documents by monday or i will file a case against your bank.

Nongmaithem haridas singh

I don't know why this happened to me, basically I am very poor yesterday my father was deposited in my account RS 2, 000/- for to pay my Hospital charges, my father he took 1 week to earn that money suddenly RS-1, 600/- deducted without any intimation. at that time I called to costumer care there is no response again 16 RS deduct from my mobile currency then I felt very bad disappoint with Kotak Bank services please return back my money I need to pay please!!!

Unable to activate Debit card. Not receive the Pin kit. Taking long time. Went to ATM, not worked. Went to Bank they were unable to serve me well, not satisfactory answers, trying to ignore, Called to customer care three times. Every time they are giving different answers. The CCE told that my ATM is not valid, wrongly issued. Second time another person told that all are fine, there is no issues with my card.

Its very urgent for me to withdraw money. but i am unable to activate my card. Logged in to online as well. Not working. Hopeless service. If you cant help your customer there should not be any customer care services.

Never go for Kotak Mahindra. Worst service I ever received.

Credit card charged with out using or not even open the card with 12, 880/- later they changed to 7600/- saying me i used to pay the LIC premium. Later verified that premium is not used and back end people are done some manipulations.
Now the credit card dept is changing my email ids in there system and also personal details given to them.. Kindly help us how to solve this

I have saving account and crunt account in kotak mahindra bank . Sector 27 chandigarh. First in my life i am using credit card issued buy kotak bank. I dident recived card statement by post. I recived estatment on my mail id but i am enable to open its locked by password. I call cutomer care they give me password for that locked statement. But that password is not working. 5 times i recived calls for caredit card pending payment. All the time i said take payment from my home but plz come with statement. Not any single time comes at my home . Now my both saveing and curent accounts blocked buy bank. And blance showes zERO... . I CALL CUSTUMER CARE today morning. They listen my issue after that they hold my call for half hour and said noone is present to take my call in credit card dipartment

Dear Team.

I m very harassing. No body can listen my hospital realty . U know at the time of accident I cannot manage these kind of paper . At the time I m unfit so pls check my claim and credit to my account.

My bank is very help me at the time of accident no one month which is not credit salary . Most of the hospital paper I have submit my HR. So pls credit urgent basis.

Claim no.14055241

Ashu gupta

મારા નામેં ઉપાધ્યાય જયેશકુમાર એમ રુપિયા.1050000/- I નો ડ્રાફ્ટ નારણપુરા બ્રાંચ માંથી નીકળેલ જે આજ દિન સુધી મને જમા મળેલ નથી બ્રાંચ માં તપાસ કરવા ગયેલ તો કોઈ સંતોષકારક જવાબ આપતા નથી મારી બેંક બેંક ઓફ ઇન્ડિયામાં આ D.D ભરેલ તેમની જોડે વાત કરાવેલ તોય કોઈ આ બાન્ચ ના મેડમ વ્યવસ્થિત જવાબ કે વર્તન કરતા નથી (મારો DRAFT બિમલ ભાઈ નામે ખાતા માંથી નિકેલ છે) તો આ બાબતે તાત્કાલિક પગલાં લેશો બે bank ના કારણે હું ફસાય પડેલ છું મારા ખાતા માંથી મોટા મોટા ચેક પરત થાય છે મો: ન.૯૯૨૫૭૫૭૫૫૯

Worst response from representatives. They call us back "N" number of times while in the process of collecting the documents for loans. But once collected and sanctioned, they will never bother about the customer. My loan agreement has been sanctioned on 15th of feb 2017. Till now i have not received the loan amount in my account. And my first EMI date is on 10th march which is nearing but loan amount is not received. This was the first and...

Kotak mahindra bank is one of the fraud bank experience of my life fooling customer to an extent an almost blackmailing on terms of civil will get spoil an so on also the miss behavior by the service executive an surprisingly no knowledge of the bank at all as i spoke to around 6 different executive giving 6 different answer an reason an if no answer disconnecting the call i have been forced to pay the charges.
Complain no - 1/[protected]

Dear sir/madam, I am dhamodharan selvaraj acc.no.[protected]. having a salary account with Kotak for VISHWAJYOTHI TECHNOLOGIES PVT LTD. As it is a salary account it is zero balance account but they have deduced the amount for non maintenance charges for the month of June, July and September October 2016. the amount is deduced in December 2016. Actually I mailed to many representatives and salary account department also I spoke they are not reversing the amount I am getting salary from the same company for last two years but they say it is not salary. Kindly take action and give me back my amount soon.

Regards
Dhamodharan selvaraj

I have been using Kotak account for past more than one year now and in November, I submitted an application for the change of Debit card but since the address on my profile was an old address because my company shifted office from Delhi to Faridabad so I didn't get my debit card. Then went to the bank and got my address changed. I applied for a cheque book and I got it but when it came to Debit card I am getting no response from the Bank. I have now applied for my debit card for so many timed (approx. 4 times in 2 months) but still haven't received and am unable to reach to customer care too. Can any one please help me with this problem?

I have applied for personal loan, they have collected 10 cheques and got sign in agreement in 5 days. They also saying loan got approved initially post that there is not response from bank I called and asked after 1 week they said it was in loan dispersal team will get in 5 days. It was taken hardly a month I didn't receive any response from the bank I called and asked about the status they are saying the request was declined. They are not sure what they are doing for showing sales and marketing techniques they are doing false promising like loan approved and agreement sign getting relevant details and make fool of customer.

The bank does not following BSCBI. Don't take personal loan from this bank frustrated. very poor service.

Dear sir,

I am writing to make a complaint. Yours organization of a very bad service .Disappointment with one of your employees
Today, when I go to your kotak bank in Sadar bazar branch Ambala cantt, and I requested Mr. Manish to solve my problem but he is not interesting talk with me. last 3 month I continuously come in branch but he is always saying that come to next Monday.

I have a salary account in kotak branch but I saying that to convert in saving account because in month of September bank deduct my balance in my account. My balance is not refund. My Account Number is [protected]

Sincerely,

Bittu Singh AMBALA CANTT, HARYANA}
Mob [protected]
[27/2/2017]
Regards

I am writing this mail as i am aggrieved by recent incident in Kota Mahindra Main Branch C-scheme Jaipur Raj.

1. I have visited branch on dated 21.01.17 in morning at 10.15 AM for registration in Jaipur Marathon.

2. A staff meeting was going on while i have entered the Branch.

3. I have asked for marathon form; from front desk, and completed entire formalities

4. Post completion i was asked to deposit rupee 1200/- at cash counter in the account of [protected]

5. I have waited there for 20 Minutes as some expert cashier has to handle the transaction .

6. I have provided entire set of document to him, but he return the cash slip along with entire form stating that only deposition of fee is required, rest formalities can be done at marathon center at the time of kit collection ( One day prior to Race day ) i have wasted 40 Minute in your branch for the purpose which was not served.

7. On the day of Kit collection( 4th Feb) i was surprised to find that my name and entry was no where mention, while inquired the same i have learnt that my form was missing.

8. To understand the need of hour, i have re-register my self by paying cash and lot of obligation as registration were already closed two days prior.

9. Today i have visited your branch for refund of my amount, as they were fail to collect my form.

10. As a shocker of day, every damn body in your bank was blaming me for not knowing the process.

11. My fee refund application was also denied, as they found it objectionable to write or questioning bank. They want application to be submitted in the way the desire.

I am submitting copy of below...
1. Fee deposit slip.
2. Form not found confirmation from marathon team.
3. ID card OSV and CTC done by your bank staff.
4. Refund request letter.

We have current account with mahim west branch having accountno.[protected].Three months back we have apply for online banking.
But still we can only able to add the new account no but not able to do any transcations.15 days back we have already submitted additional paper for online banking to sumedh rai, deputy manager.Also we are regularly follow up with him but till date unable to reslove the problem.This is the worst service from kotak bank.

I was using kotak credit card since 2014, i made all my payments on time but still my credit limit was not enhanced (This is not the matter), in 2016 i changed my company & salary from company was irregular hence i was not able to make my payment on time, than suddenly a guy from kotak bank came and informed me about settlement amount was 13000 inr, i made the payment of 13000 inr with late payment and service tax, my account should be closed, but still kotak bank is sending me emails, sms to make payment.
Till i dont have a proper answer for my email, calls, social media. Now i dont know whome to contact.
Worst bank experience in lifetime

I have been called today from Kotak Mahindra Bank, the head office, situated at Shakespeare Sarani, Kolkata. The person calling, introduced himself as an HR recruiter of the bank. He said that my CV has been shortlisted for an interview with them for the post of the TEAM MANAGER. The interview is scheduled for tomorrow . Having read the above comments and posts, I am doubtful about the veracity of the information given to me by the man, who called me. I cannot decide if I should go for the interview or not.

I applied for a savings account online on 28th Nov. I have not received my Debit Card and Cheque Book even after 80+ days of application. I followed up more than 10 times with the branch just to get my CRN and account number int he 3rd week of December. But it is useless without cheque book or debit card.

I have reached out to the call center, branch, senior leaders (online channel head) but they do not respond - so much for customer centricity.

I filed a complaint on their website after 80 days but did not even get an acknowledgement - so convenient for the bank, I will not be surprised if they say in future that there is no record.

I visited the branch 3 times. I even requested to cancel my account out of disgust but did not even get support for that.

Hi,

My name is Chetan Pawle, I had purchased one item from flipkart, by using kotak debit card on 14th FEB 2017, I had completed the payment. But because of some reason, I cancelled my order. Flipkart had reimbursed the amount same day after cancellation. I got the message from Flipkart stating, your amount is reimbursed, please contact your bank for any delay.

I had email the same to Kotak help-desk. But today is the 8th day. I still not received my amount. I reach out to them via every way. But this people are unreachable.

Such worst employee services, I had never faced before in my life.

I request you people to look into it.

Thanks and Regards,
Chetan Pawle