Kotak Mahindra Bank Complaints & Reviews

Hi,

my CRN is 80685339.As per your instructions, I have send a mail to salaryhelpdesk.[protected]@kotak.com with the brief description about my balance deduction issue then mr.kejal jain -Service Manager mailed me with a Account closure form and told me to submit it to the nearest branch, my nearest branch is Chennai velachery so I went there for from submission, but the Wealth assistnace person in that branch doesn't accept my form then she told the same story as negative balance because of non maintenance charge I clear told everything about this uniformed charge(-3959) to the salaryhelpdesk.[protected]@kotak.com after that only the service manager told me to submit a form but in my nearest they never accept the form, and I have informe the same to the salaryhelpdesk.[protected]@kotak.com . what should I do now?, i have done everything properly in my side as citizen .but your bank simply frustrating people by like unwanted travel.
please do the needful.

I am really disappointed by the services offered by the employee of kotak mahindra bank kankurgachi branch. I am staying in delhi and i am in real need of money, my mom who is 65 years old went to the kankurgachi branch with all my kyc documnets and all possible letters that is required to deposit money, still the bank employee refused to take the money as i was not present in the bank. How is it possible on earth for me to go to the bank in kolkata to deposit money on my account and the amount was only 4000rs.

I even signed and wrote an authorization letter and scanned it to my mom so that she do not have to face any difficulties. Your bank and employees of your bank harassed a senior citizen and forced her to leave the bank as i was not present.

Are we heading for a betterment for our country? Is it the way?

This is just an email rather a complaint but trust me i will take you guys real far for this issue unless its not been resolved from your end.

Thanks
Souvik goon
[protected]

Hi,
Sir Me last time l.b.s marg mulund cha branch madhe maza salary account close karayacha form bharla hota ani submit pan kela pan 4 months zhale maza account ajun pan close zhala nahi tumcha c.s dept madhe sofiya ne mala sangitla ki maza account ajun pan band zhala nahi ahe so please maza account close kara hi request ahe tumhala

my account no [protected]

Thank you,
sudhir girkar

Last month because of some issue in network while paying restaurant bill money got deducted 4 times. I asked manager to give the transaction slip they told we are not able to get the failure but is network issue u will get ur money within 24 hours. I logged complain to the kotak customer care they told it will take 30 days if merchant is not claiming amount will be credited to ur account.. Today is 31st day i call them again they are telling it will take few more day not sure why this is huge process really it was lil huge amt and in this fast and furious world really waiting for 30 days it too much.. Please help me...

Holding a loan against property - ilap14049. Went to somajiguda, hyderabad branch in person and raised a foreclosure request sr#:1-[protected] on oct 29, 2016. They initially sent me someone else's foreclosure statement, corrected it later, but found that they are charging penalty fees which is incorrect. I went again and confirmed with the executive that penalty charges are indeed incorrect. Here starts the cunningness of the bank and their executives, he said you can pay the rest of the amount deducting the wrong penalty charges but i cannot accept a cheque from you since you emi date is nearby (Which was on nov 8th). This is wrong. After that he dint sent me the corrected foreclosure statement. I waited till nov 8th, 2016, but dint received any sms notification of emi deduction which i generally get every time. I had to call them on 10th nov and get confirmation that the emi deduction indeed happened on 8th nov. I called their customer care on nov 10 and they said they will arrange a callback from relationship manager next day since customer care executives don't have access to outstanding balance details. I dint received any call. I called them again and its no use. I was also having conversation over emails. Nearly 5 people replied to my emails but none of them cared to read my query and answer it properly. And they also closed the service request. But i still replied on the same thread and latest reply from them is, "we will revert back to you in 10 working days", this is for letting me know the outstanding balance. The calculation for my outstanding balance is so complex that they need 10 working days. And they say they assure to provide best service to their customers. I already have to pay the day interest from nov 8th to till date and they are asking me to wait for 10 more days. See how reckless they are.

Respected Sir/madam,

I wish to inform you that I have a sallery account on your KMB Pune Dhole Patil branch. I wish to pay my clients by cheque issued against my account. Therefore kindly issue me a cheque book of 100 leaves.

I have given my bank account details below for your ref.

Account Holder Name : Saddam Makandar
Account Number : [protected]
Bank Branch : Pune Dhole patil Branch.

Thanks & Regards
Saddam Makandra

Hello

I m jaydeep from vadodara and I have account with kotak bank today experience is very bad in kotak bank.

last some days there is some problem in withdrawal due to banned 500 and 1000 notes.today I go to kotak bank

and I want to withdrawal 10000 rs without ATM and Cheque banking person say me we can not pay you money.

they told me RBI policy without cheque book customer can not withdrawal money if manager want than he create withdrawal slip and given me cash but our relationship manager was given me wrong information. I have lots of proof kotak mahindra bank is given money without cheque and ATM but today manager nature speech very bad after some days I complain to RBI for it. Bank Relationship Manager name is Manish Khatri he is sitting at Vadodara Alkapuri Branch.

Regards

Jaydeep Patel

Hello Team,

Kindly check i was charged for the service of Rs.4330.5/- approx since June-16 to till Oct-16, all charges are applied in different kind of issue's like Late fee, Auto debit failure, Over limit charges etc. i was asked to the bank to revers all unnecessary charges in the month of Oct-16 before making payment and same was commitment given by CCE but all complete amount not reversed also try to contact with Customer care multiples times but every time call disconnect from bank side .

Would request you to kindly reversed all charged amount and confirm

CRN No :81721376

Mobile No :[protected]
Date Amount Charged Amount
13-Jul 500 Auto debit fail
13-Jul 75 Service tax
16-Jul 500 Late fee
16-Jul 75 Service tax
25-Jul 265.66 Interest Charge
25-Jul 39.85 Service tax
25-Jul 17.88 Interest Charge
25-Jul 2.68 Service tax
14-Aug 500 Over Limit
14-Aug 75 Service tax
12-Sep 500 Auto debit fail
12-Sep 75 Service tax
15-Sep 700 Late fee
15-Sep 105 Service tax
25-Sep 459.72 Interest Charge
25-Sep 68.96 Service tax
25-Sep 322 Interest Charge
25-Sep 48.6 Service tax

Hi my name is wilson antony,

I have opened my kotak salary savings account at 2014 november. My crn is 80685339. I have already send a lot of mail regarding closing my account because of a balance deductions for demat account. If have 10000 rupees simply your bank take 600 aprox as demat charge so i send a mail for closing my account but your representative told me to visit nearest branch for close the account. Now i am in chennai so i visit the velachery branch now they told some non maintenance charges applied to my account if i wnat to close. I have to pay that amount aprox 4000rs. See initially when i open my account from your side you told after 6 month it will automatically become as a zero balance account and they never told about this non maintenance charges. Hope you know the value of money. I am totally frustrated now. Please do the needful kindly close all my accounts in kotak.

Thanks
Wilson antony

Hi my name is hansraj from new delhi. I have applied for kotak mahindra bank card and its not getting approved it's stuck on not approved.i have applied for the on 17th Oct 2016 on today's date is 10th November it has been almost a month I, ve told by one of your employer you are going to get your cc in 10 or 12 days and I have applied for cc from one of your employer her name is ravina I know the name only after applying I have received the reference/form no[protected] on 09th November 2016 before getting that reference/form no I have received call from I don't know who she was but she was saying that this is call regarding kotak credit card verification after the call it has been almost 9 or 10 days I don't know what's the process I called customer care they said my address and office verification is pending please send someone verify the home and office address please and tell me exact date when I am going to get the credit card I know you guys can do better then this I know you guyz believe in customer satisfaction
so pls take this complaint and rewert to me
My email id - [protected]@gmail.com
Registered mobile number-[protected]
My crm number[protected]

Sir,
I am having kotak mahindra bank credit card for the past 10 years.
My crn no. : 23635143 due to security reason i am not giving my credit card number here. Yesterday some one used my card details for 129976.39 in the name of lbealing card pyment. I am actually my credit card has transaction password.. I never shared my card details to any one. Even my wife... Customer care person told that it was used with 16 digit card no. How it is possible.in online billing we must give card no, name of the card holder, expiry date, cvv number finally transaction password. Misusing my card is impossible.
After speaking with customer care yesterday after this, they asked me present dispute form. I presented it. They told it takes 45 days for processing. This is not fair. Its an emergency case know... Now what i am worrying this month 20is billing if that misused amount reflected in my bill.. I couldnt pay..
Kindly do the needful in favor of myself...

Hi,

I am victim of this fraud. It was told that this is zero balance salary account. I don't have to maintain any balance If I don't want to, said by the Sales person. Now inspite my salary getting deposited in this bank account regularly and kept fix deposit with them they are still charging randomly for low balance.

Date- 08/11/2016
Description- Chrg: Decl/[protected]/60289076/[protected]/100916
Chq/Ref No- TBMS
Amount debited- Rs. 28.75

Date- 08/11/2016
Description- Chrg: Decl/[protected]/60289076/[protected]/100916
Chq/Ref No- TBMS
Amount debited- Rs. 28.75

Contact number - [protected]

I have recieved a calls from this no. [protected].
But they are calling so many times, using filthy language. Kindly ask them to stop this.
Harassing people is illegal. They are calling some random people that i only know asking them to pay money.
Harassing them also calling them 20 times a third person who is not related to this matter at all is not correct.

I am going to file a police complaint about this.

I hold a NRE account with Kotak Bank (CRN[protected] and have made various transactions through my NRE account.

I was surprised when the mutual fund house demanded that I provide a Debit Certificate from Kotak Bank to prove that the money to fund the MF purchase was paid through NRE account.

On inquiring with the mutual fund house the reason for the odd request I was told that the bank has not provided the information directly to the mutual fund house as happens with other banks.

When I downloaded the account statement and also looked at the previously received statements, I noticed that the account type is not mentioned on the statement.

This is a basic information which should have been provided by the bank on the account statement.

I raised the matter with the bank and they have closed it without providing me a resolution.

This has not happened the first time, there are many previous occasions where I have seen this kind of behaviour from the support office.

I have taken up with the local office many time as well as online but to no avail.

I have written this to the top management on 29th Oct 2016 but have not received any feedback.

I was working in kotak mahindra bank. i did resign on 30 june 2016 and as per company norms i have to serve 90 days notice period. during my notice period the bank has charged me to 699 Rs for account non - maintenance. In past they were continuously charging for SMS alert and debit card annual fees from employee salary. my F&F yet to come. In my 27 months banking career with kotak mahindra bank they never given any kind of bunus but the all chargen wich are applicable for a customer they deducted from employee salary also. Kotak Mahindra Bank having no business ethics, they only knows how to make money. This is worse bank i have ever been work.

I have availed personal loan from kotak mahendra bank on 10/6/2008 of rs 4.46 lakh. a/c no csg2187604 so far i have cleared 3.5 lakh.. this case in arbitration and i have been requesting arbitration for loan waive of concession. meanwhile kotak mahendra bank. recovery persons by names guru [protected], karthik[protected] giving maximum torture to me and to my wife by abusing vulgar words. there is life danger to me to my wife.
I have given complaint in police station (sipcot) hosur.

My request is how can recovery persons take action on me when my loan file in arbitration?

Please probe into this matter and dothe needful to me.

Dear,

I am a former employee of ing vysya is now Kotak mahindra bank, west patel nagar branch, Delhi. I Was under notice period from 6/6/2016 to 5/9/2016 .

My last working day was September 5th
2016.I have completed the separation process in the system also.

It has been more than 5 months since I have resigned from the bank still haven't got any intimation regarding my relieving letter and F&F settlement .I have already sent i[censored] mails regarding the same and still the issue is not resolved . This is just not the right way to treat your employees and i[censored] can't treat your employees well, than how will you be able to satisfy your Customers . I am fed up with sending mails and remainders regarding the issue .

Please consider this as an emergency request and kindly complete the remaining procedures as immediate as possible so that i could get my relieving letter and F&F settlement at the earliest.

MY EMPLOYEE ID WAS 63677.

Please do the needful.

Regards

Sant kumar Sharma
[protected]

Dear,
This is Jayamurali krishnan. I availed a personal loan of rupees 4.2lakhs from INGVysya in the month of April 2015. Later this loan has been shifted to Kotak as they merged together. Hence i recieved a loan agreement number as ISPL 101097.
I decided to close this loan last month(Oct 2016). Hence i requested for the closure procedure.
while asking this, I also asked them to check for the zero closure charges as committed by INGVysya but i lost the documents during the chennai flood. The mail correspondece was with my previous company mail, which i have no backup on it.
They said sorry if you have any documents showing regarding this, we can help you. I said ok let me know the closure charges. They said 4% of principal outsatanding + service charges. I agreed this. But while generating the closure report they charged me 5%+ service tax. When i asked about this to the executives, they said i cant help you, either you have to wait till u get the satisfactory answer or you can pay this amount and raise a refund request. If you wait for the answers each day you will be charged Rs.130 as revenue loss to this loan, since the closure request has been started. I paid the full amount by combination of cheque and cash. They said cheque will take 3 days to clear hence i have to pay Rs.130 * 5 extra(3 working days + 2 weekend days).
Now i started the refund request through mail, But i m not at all getting the proper response, Since for each and every mail, a service request number will be generated, they have to respond the mail within 5 days, i am getting a response mail on the 5th day of every mail raised stating that, they need time to look into this request. Yesterday was ultimate, as i received a response mail stating like, Dear Mr. Ravi, your IHL22080 account has been successfully closed doesn't have any excess amount to refund. They just copied someone's response mail and replied me, just to make the service request number answered on the 5th day. i really pissed off with this. I dont know, how a consumer can be ill treated like this by these banks. when we missed to pay a single payment these banks were charging us with the penalty, but if they have to refund we have to wait for months to get a response. this time i will not let it go as easy. Kindly help me to get this refund . I want the refund of 1% of closure charge with the service tax levied on it and the revenue loss amount the charged on this closure.

Hi Team,

I had a conversation with two of your executive (Joseph) and I was surprise to hear that no help could be rendered from your side.

I was educated by Joseph that my salary amount has been credited into my account however when I checked in the ATM it is showing me a deficit of rupees 28696/-Currently the balance is showing rs 16.67 only.

Further I was also told by your executive that amount has got transfer directly to the credit card account.

I had also informed to your executive that my wife has hospitalizes and my new born baby was in NICU and was ready to pay the minimum amount but there was no respond from your team.

I completely fail to understand as how can you'll without my permission directly transfer the amount.

​I was ready to go ahead to make the payment of the minimum amount but there was no courtesy or help shown by your team, I will be more happy to pay the minimum amount and rest of the balance be transfer to my account again.

As the bank close for two days and Diwali is round the corner am left with no money to transact.

Kindly escalate this to your respective Nodel officer or your concern team member as I am really dissatisfied with your service.

Kindly treat this on great priority or I will escalate a level further, Looking forward to hear from your side at the earliest.

Thanking you in anticipation.

I am having following Demat accounts with Ing Vysa Bank

IN[protected] Shailesh S Bhatt
IN[protected] Shantilal J Bhatt

After the merger with Kotak Bank of ING Vysa Bank, my demat account new DIS (trade book) is not issued.so, please send immediatly trade book at my address as fast as possible.

Also local bank is not having proper guidance .

So kindly do the needful on urgent basis.

Shailesh S Bhatt
Mobile no:[protected]