Kotak Mahindra Bank Complaints & Reviews

Res/sir
Unfortunately i have neft of amt.6000 to wrong beneficiary of same name kindly suggest me how to recover, as money is still part of bank becoz the wrong benefi. Alreardy have in -8000 rs. (Minus)

Debit a/c :[protected]Pradeep joshi)
:vikramsingh (Wrong beneficiary)
Beneficiary a/c:[protected]Inactive a/c0
Trans refer no.: 57141170

I have submitted my application on date 16/09/2016.My passport application no.16-[protected]. First Charges Rs.1512.75 on date 16/09/2016 at 11:34pm by on-line debit card payment System & track payment status shows failed. Second charge Rs.1512.75 on date 17/09/2016 at 01:26 pm by on-line debit card payment system & track payment status shows success.

I have taken the above policy in january 2012 under the plan component kotak flexi plan ii (regular) (uin107l023v02), when i was residing in thane west. Under ecs, my savings account is being debited every month, though i have neither received any policy nor i am getting any policy details like fund value. Since i have retired and shifted to ahmedabad, i find it difficult to pay the premium . How can i claim my due amount. Can i get the details of policy in my email id...[protected]@gmail.Com

Kotak Mahindra Bank do charge late payment amount for credit card as half of my bill amount. They are saying they will take the request for reversal. but the reversal amount will not reflected in your current generated bill amount.
The reversal amount will be reflected on future bill generation but not in currently generated bill payment. You have to pay the currently generated bill amount which having late payment bill amount.
I have asked customer support then what is the use of reversal, if does not do any further transaction in future then how will you give this reversal amount to me?
From customer support there is no answer for this.

Pl provide no dues certificate of swift car no dl 3cad 7780. agreement no. cf 3390422 dated 30.07.2006 for rs 3 lacks. though loan already fully repaid by me by 17 12 2007 but i did not get no dues certificate from you. please issue a letter/form to regional transport authority sheikh sarai ph 2 new delhi to remove your name as financier on the registration certificate. the original papers written by you to the transport authority be given to me.

I am waiting for closure letter and list of documents martgaged against loan account no. hf[protected]. i have sent mail asking for closure letter on 29/8/16 and reply was received on 2/9/16 that my request has been registered vide id sr#1-[protected] dated 2/9/16 clarifying that my request will be responded with in 10 working days, but i am still awaiting for closure letter and list of documents. it is cleary an unfair practice on behalf of kotak mahindra bank.

3 weeks gone applied for new salary account but till now did'nt got it opened.
Every time i contact kotak team i hear different reasons.
Every executive who answers call say we will get back to u in 15-20 mins,
But no response till now.

Dont know why they ask customers for opening accounts if they are not able to provide service.

Aditya ahluwalia.
[protected].
A/c no - [protected].

Worst bank service ever faced... Worst then govt banks.../...

Problems suffered after linking with Kotak Mahindra Bank:

It's been 11 months since linked with Kotak Mahindra Bank and faced following issues:

1. Change of mobile no. without our knowledge
2. Received 5 credit cards. We never requested for same.
3. Excess processing charges deducted on loans and not refunded up until now
4. Never requested for weekly balance alert and net banking pin regen & even on deactivation of service regularly receiving weekly balance alerts and also charges are deducting now also.
5. We have not received list of documents of property mortgaged against above said loans up until now.
6. Irregularly picking up of installment amount, this bank does not really care about other person’s liquidity position.
7. First they say no overdue charges would be charged and then ????
8. Deducting charges even on timely payment of installment.

Are all above things clearly not harassment??

I am applied for opening a jifi account through online on Aug 09 2016.9th they called me and confirm the time when they want to come for documents.am told to come on 10th aug 2016 at 1.00Pm.but on 10th they are not came.am called to that representative, that time they told they forgot it and should come on 11.am transfered 10000Rs through online on 10th Aug and they collect the documents on 11th aug.he told within 7working days you will get the passbook and at, cards.after 10days am calld him.he told within 2 days you will get the passbook and card.

one week over 2 week over 3 week over.i didnt get any response from the bank side.when am tried to track my tracking number JA01596590 they show documents recieved.am called to customer care a lot of time.3-4 times they attend my phone and they told they will transfer a mail to the concern team.aug 24 & Sep.3rd am send complaint through mail also.still no reply.please do the needfull
My branch : yeswanthapura, bangalore.
email : [protected]@gmail.com

Despite several complaints logded with the cards department, dual levy of amounts has not been reversed by the bank. It shows clear intent to fraud the customer and they should be penalized severely. Excerpts from the email are given below-
25/08/2016 - Kindly check the statement wrt EMI cancellation. Amount of Rs. 4443 and 4749 have already been paid off in the last cycle. still these are being shown as payable. do i have to pay for these amounts twice???charges wrt to these were levied in the previous statements and were duly paid also, so these will have to be reversed in this billing cycle. Please rectify the statement asap and resend the same before the amount becomes due.
Urgent action in this regard would be appreciated.
Reminder on 02/09/2016 and then this email on 04/09/2016 - It seems very convenient that as and when a query or complaint is filed KOTAK, the systems seem to malfunction or is under upgrade. However, when it comes to levying undue charges charges, incorrect calculation for amounts, the systems is automated. As you can see in the trail mail, i had intimated the 'very competent' people at KOTAK that they had incorrectly calculated the amount due from me, no action whatsoever was taken on this instance and moreover an email stating that since they had been undergoing system upgrade, the did not respond and if i was unsatisfied i should intimate these crooks again.

Now these people have again charged me with exceeding the credit limit on my card by Rs. 807 (payment for which i have made immediately). I fail to understand how payments were made if had exceeded my credit limit. Should the payment not have been declined?

I am fed up of spending unnecessary time teaching these people basic mathematics, time and again. The only legible explanation is that these things are done intentionally to extract extra payment from customers. If by chance some people are busy enough to not notice it, it would be additional recovery for these people.

I strongly urge the appropriate authorities to take necessary action regarding this issue. I would even request the banking ombudsman to let me know how i can take legal action in this regard and do i have to file an official complaint with RBI for the same or not?

Sir this is ramprakash tjadagoni my account no is[protected] i am recharge tatasky dth through net banking 350 & 350 both time recharged that amount not credit to my tatasky Account that dated[protected] approch met time 05 pm to 05:30pm that amount not credit my bank amount i call to customer care 3 time they said 2 owrking days 4 working days i wating 10 days that amount not credit my Account please cheak my problam amount refund my Account MAIL ID [protected]@gmail.com mobile no [protected].

THANKING YOU SIR

Hi,
I am annoyed by the service of the Kotak Mahindra Bank and specially unsatisfyied with the Phone call Service.

I have a credit card ([protected]) with the Kotak Mahindra Bank:

I have used the credit card and I did made the payment of Rs 7000 thro Cheque payment and it was dropped at ATM centre, Anna Nagar, Chennai on 9th Sep 2016 for the due date of 15th Sep 2016.

The amount was debited in my account. But your Bank staff Ms. Sarala asked for payment. I said politely “ Madam check your side and ask the bounce or any missed payment if any, every month you give torture and I am in very important meeting, I just return from abroad our clients are here so do not disturb me”.

She’s never mind it said that “ It’s my duty I ask Payment details I do not know what are you doing, Is it paid or not”

Again I said “ Last ten days I where in Honk Kong, But I am sure the amount debited in my account and also sure our person drop the Cheque on 9th sep 2016 at Anna Nagar Kotak ATM, First you ask your Annanagar Kotak Branch and call back me”
suddenly she said “Its not my duty you check and inform me, ”

I Replied as “I cannot go into the ATM machine so check with your people.”
She was behave rude, Shouting with angry. I said “ First Give manners and learn How to behavior with customer” again she was shouting.

I do not know why your people is behavior like this type. How can you select this type o[censored]neducated ****ing people? Who is your HR? he is accepting this type of approach to the Loyal customer like us. I entirely disappointing KOTAK team.

You know I have bunch of Credit Card, no one is asked for payment. No one is behavior like this lady Ms. Sarala. This is not first time I already warn one month before for the same reason.

I know you were recording our conversations; You can play back our conversation. Just listen How she was spoken. She is never set for your business modules.

Any how, I do not like to continue with you. I want to close my credit card account immediately. Inform me the balance amount if any, I will settle the amount and will be free from damn people and bank.

SVS
[protected]@gmail.com

I walked In kotak Mahindra bank at Anantapur to open an current account for that I have submitted required documents and cheque of 25000 to the bank executive, one month over no response from the branch they are not able to told the status of my application and when I call them they are not at all lifting my call. My doc's and cheque are with them only till date. What kind of bank is this I have never experienced this kind of bad situation such a big bank they are not lifting my call when I tried calling land-line also not lifting. Kindly take action.

Dear sir/mam,
I have a saving ac bearing CRN number 93574803 applied for cheque through atm counter and it has been more than 10 days i have not received yet. Today i have called to help line number n they told the cheque has been dispatched n told me to contact the home branch after that i called to the branch they are not responding properly n told me to call tommoro by 5.
What kind of service is you all are providing. The cheque book is urgently required kindly do needful.

Thanks n Regards
Tsheetiz
[protected]

I have an account in you kotak bank branch bundi rajasthan today I was visit a bank to submit an amount in my saving account but the behaviour is too rude by bank employee miss anjali saini and she also asked to close account and generate a closure form and told me for sign to close account. And when I was asking to give a copy of closure form they refused and use abuse words to me and about my proffession and hurt my self respect.

Bhomesh agarwal
Bundi [protected]

We had a Home Loan with ING Vysya & the agreement was on Floating Interest
basis.Now ING is merged with Kotak Mahindra but the terms & condition of the agreement still remains the same however Kotak are still charging the Rate of Interest @ 10.35% where as the current ROI is 9.40% charged not by other Banks even by Kotak.We fail to understand as to why Kotak are charging 10.35% despite our several follow ups thro E mails, Tel talks & half a dozen personal visits but with no change& they are demanding 1% as administrative charges for ROI.This is a clear violation of Agreement/ RBI directives.

A/c No[protected] Patiala Branch. Even after 10 attempts I failed to add beneficuery. I mentioned correct IFSc code of PNB the mall patiala and also tried second search option mentioning Branch name/city, but it states Not found. What kind of poor software you have put in which could not locate the IFSC code in in 10 attempts. This is not first case, prevuously also when I wanted to add beneficiery I had to put about 15 attempts. What is wastage of time

With regards
SAT Narain aggerwal

Hi,

I am Nehal Kumar Mishra, I initially registered for a Jifi Saver account but reading all the negative issues highlighted here I was afraid and I wanted to close the account prior to its creation.

Hence I created a service request SR#:1-[protected] which was created at around 9.20am on 09-September-2016, yet these people at Kotak Mahindra Bank went ahead and created an account at the same day ie, 09-September-2016 at 8.32pm against my wish, which is almost 12 hours after me raising a service request.

Since my service request was dishonored, I will want to complain to a higher authority but all of them are the same, I believe I am not liable for closure charges in this case.

I now fully feel the pain that other customers are going through.

I have transferred money through netbanking but transaction is failed but money got deducted. Its not refunding automatically. I want quick solution for this issue.

A/c: [protected]

KOTAK will help to increase BP!!! Really unsatisfied with Kotak bank.

I have tried to contact all below help lines, it is not at all reachable.
[protected]
[protected]
[protected]

I will suggest everyone not to take loan from Kotak. My personal advise do not bank with Kotak. Its a un-professional bank. I took loan from ING, with commitment of zero foreclosure. It got merged with Kotak. After 2 years I went to foreclose my loan. First they took 1 month to send me my foreclosure letter. So I have to pay additional interest of 1 month. But I was surprised to find, they have charged 4% of foreclosure. When I went to the branch to discuss this, they said I have to provide mail of zero foreclosure. They said, after merger, they do not hold any such document from ING. I talked to the ING sales person, who is currently working with Kotak, why 4% charged. He said clearly, in ING they had a blanket approval of 0 foreclosure, but after the merger, Kotak wants document, which he do not have. So I have to end up paying 50, 000 foreclosure changer.

My suggestion and strong recommendation is do not bank with Kotak, it is most un-ethical bank I have been associated with