Kotak Mahindra Bank Complaints & Reviews

I have personal loan in Kotak. I want to close loan. Bank is forcefully charging me 5 percent additional charges for this. As per RBI, there won't b any charges for foreclosure. Please let me know, the procedure to fight against the bank. I have already told to their customer care executive that I can bear such high charges for foreclosure, which were never informed to me while taking the loan. Still they are saying that it's intra bank process. Please guide me to resolve this issue.

Sir/Mam
I have a account in kotak bank, when I go to bank to withdrawl money, but bank branch (Mahavir Enclave, Dwarka, Janakpuri) can't gave proper money at queue customer . bank service is very slow and bad.customers not happy with kotak bank service, many people go in the bank without the queue by showing something appointment to withdrawl the money, but when I contact to bank customer executive, they told there is nothing like that to take appointment to withdrawl money, and Many of the people take money as he/she want, but they can't gave proper money to queue customers after 3 to 4 hour his/her turn.In last I want to say that please do something about this and take any strict action.
Name:Dinesh Goyal

My account Number- [protected], CRN No[protected].
What the hell is this??? I got some amount credited to my account and you guys deducted Rs.1500 before even sending me the credit msg!!! I want my money back asap as this is a very cheap way of earning money. It was a salary account and Since May the salary was not credited in the account. But it surely doesn't mean that you guys deduct money like this. I am not going to give you a single buck. When a company opens a salary account of his employee it do not mention anywhere about this kind of deductions neither the bank representative tells us. So you have no right to deduct any money !! Return my money asap as I'm lodging a complaint with Consumer forum.

I had a/c in kotak bank from 2011 and i am also having a credit card of kotak mahindra.

I have stolen my credit card on month of sep 2016 and i have requested to block that card and dispatch for new one. They have sent my credit card to old address.

Then i called to customer service about my case and they said that my address is not updated in system. I asked about procedure to change my address, they told me that you can change the address via net banking and it will be updated within 48-72 hrs. After that they can dispatch my credit card on new address.

Already i have updated my new address by net banking before few days. Still i waited and after 3 days i called to customer service again. Than what happened someone says that you have to send email to cc. [protected]@kotak.com with attachment address proof and id proof, after that my address will be updated in credit card. No a problem i sent an email to same address on 16-sep-2016 as below:
“team,
I have requested to change the address on customer service. So please find the docs of address proof.

Thanks”

Still i did not receive my credit card and i called to customer service again after 10 days. I got a new answer from customer services guys. Now she said that you did not mention the complaint number in email that’s why address is not updated……..
On the same day “24-sep-2016” i send an email to cc. [protected]@kotak.com as below:
“team,
Please update my address and dispatch the card as new address:
Request no: 1-[protected]

Thanks”

Still neither i got my credit card nor any response from kotak team.

After some days my credit card has been removed from my net banking and also my liability.

After a month i got a call from collection team, they said you have dues the credit card payment from last two months. I discussed about my case to mr. Bharat and asked to him that how do i pay when i do not have credit card number. Then he said in a confident tone “no worry sir and sorry for inconvenience”, he will be resolved my case as well settled down each and everything (Late payment fee, finance charges, over limit charge due to nonpayment) then he called a conference call with someone “name of nishant as manager of customer service”.

Name of collection manager: bharat
Email id: bharat. [protected]@kotack.com
Phone number: [protected]

Then next day he picked the payment by cash from my address. After collect the payment when i called to him by tomorrow about credit card status. He did not reply my phone and sms. As of now number is going switch off from last 20 days.

I called many times to customer service, when i asked about floor manager then he said no one is here “no team leader and no manager”. Till now same thing is repeating with me that my address is not updated to credit card. Now customer service has only stupid answer. They are saying that you should change the address again just edit and click update. When i tried the same then i was getting below error.

On the same address which is updated on net banking i have received my new debit card and cheque book on month of sep 2016.

All guys are fake in kotak team and no one is responsible. Now i will put a legal action against kotak bank. Why should i pay below charges to kotak?

Kotak is over charging as below to me from september
1. Overlimit fee 500.00
2. Auto debit failure fee 500.00
3. Late payment fee 700.00
4. Interest charges on above fee

The bank is always charging me tbms charges every month without informing me ..last time they told me that 100 something rs approx was deducted for every year by customer account for services of net banking. then why they are charging me always every month 2 and 3 times with little little amount.i also attached my bank statement here ..kindly take some action regarding this ..and return my money of tbms from the date i opened my account.it is my money which i am earning by my hard word over here..

My mobile got stolen two months back, then i called customer call to lock it and it is done. Later i got another mobile and asked for unlock my mobile banking but they said to submit written letter to any branch of kotak. i have given them 5.11.2016 in the Dhayari branch meanwhile called to customer care to start the further process in the branch. After that i have received mail that my request processed and closed. But i tried in my mobile it is not unlocked. Same time Dhayari branch person called me and said "for unlocking you should contact customer care". Then i called customer care and they said"visit the branch". What to do now??? i understand one thing kotak bank and customer care is not taking responsible to solve the issue at all.

Hi Kotak Team,

Please convert my salary account to savings account.
I no longer work in India. I'm getting continous mails regarding some service charges. would appreciate if your team could check on this and convert my account to savings.
Please deactivate my demat account, will I get my last deducted amount for demat? If yes please tell after how many days of deactivation, I will receive the amount.
br...

I am a Kotak mahindra bank customer .. I have purchased fuel by swiping the debit card at Petrol Pump thinking there will be no Surcharge because As per RBI all charges has been waived off and all banks are following the same Rule however Kotak Mahindra bank has its own rules he does not follow RBI .. They have charged me 11.50/- As a surcharge and when i spoke to them they simply denied as they can not waive off this fee...

I also have a a.c with Axis bank and i am getting messages and emails from them that all surcharges has been waived off, i have attached a email screen shot as well but these guys say that RBI has not given such instructions because they just dont care about their customer's and other banks Do...

Also the management is so rude at Tilak Nagar & rajouri garden branch. They don't respect the customer's, & don't know how to talk and behave with the customer's.

I would go an close my a/c along with my all referrals who have opened the a/c after my suggestion ...i will also post this on Social media so that people can get to know these cheaters...Be aware from these 420 people...

I am having a demat ac in dpid in300610 ing vysya bank warangal for which
Rent amount is not paid for 6 years. When i tried to pay the rental dues rs.23180/= collected in two spells. I paid rs.16000=00 throu my canarabank
Cheque no.795444 on 07/09/16 for getting activated the account. When i
Contacted sp road secunderabad for closue of the demat ac, they advised
Me to pay rs.7180=00 stating that rent is due and advance rent of 3 years to
Be paid which will be refunded on closure. The ac was closed on 05/11/2016
But so far nothing is refunded and the amount collected is not reasonable and is highly abnormal. Around more than rs.10, 000=00 is to be refunded to me.
O please look into the matter and arrangae for refund along with pass-sheet
Of rent payable and rent paid upto 25/10/2016 in the 2nd payment in cash at
Sp road, secunderabad.
T

Sir, mera naam vijay kumar singh hai. Mai air force new delhi me posted hu meri sallery icici bank me aata hai.
Mera account no.[protected] hai
Mai mughalsarai kotak mahindra bank ke atm se 4 baar me 40000rs nikalne ka kosis kiya lekin kewal 27000rs nikala. 13000rs nahi nikala. Maine icici bank me bhi complain kiya lekin mera paisa abhi tak nahi mila.
Please... Apse request hai ki mera 13000rs dene ka kast kare.
Thank you...
Vijay kumar singh
Date-25 november 2016

Branch RDC
CRM of the bank is worst as far is seen. They do not know how to talk to a customer and that too a female consumer.They speak badly to the consumers and also try to impose their illegal words on consumers. What they do is that they are partially changing the curreny notes.They first provide the facility to their known ones.What do they think?? The public standing out in the queues are stupid. Public waits out the bank thinking that they will be treated with the fair rules and policies but that is not possible in this branch of the specified bank.
I want that an action should be taken to the above mentioned problem.
I am hoping a reply and an immediate action from your side.
Reply within 24 hours.
Priyanka Jain
[protected]
[protected]@gmail.com

For my kotak salary account they will charged around 100rs within one day. that day i have not used my net banking or debit card but they charged me 100 rupees.

23/11/2016 Chrg: Non Kotak ATM usage charge for Aug 2016 TBMS -23. 00
23/11/2016 Chrg: CW FEE/[protected]/[protected]/271016 TBMS -23. 00
24/11/2016 Chrg: CW FEE/[protected]/[protected]/221016 (Value Date:23/11/2016) TBMS -23. 00
24/11/2016 Chrg: Non Kotak ATM usage charge for Jul 2016 (Value Date:23/11/2016) TBMS -11. 84
24/11/2016 Chrg: CW FEE/[protected]/[protected]/281016 (Value Date:23/11/2016) TBMS -23. 00

Hi Friends

I have salary account, 1000 was deducted from my account and they mention non maintaining minimum balance charges, now my balance is -313rs

please note non maintaining minimum balance charges - 700 Rs per month

I had to make more than 10 calls to the customer care they are not answer my calls, and customer care no[protected] was not a toll free when was call it takes 30 to 40 min to connect

I have purchased a watch from MALABAR Watches, Viviana mall on 19th November 2016. But amount 22800 was deducted twice and I have only one time received by the shop. When I file a complaint by calling customer care they replied me that within 48 hours i will get my money back. But now they are saying 30 days will take for this action. This is bank's fault, so why should I wait for 30 days. This is my salary account. If action will not take within 1-2 days I will contact my company HR to take strictly action against bank.

My Kotak SPLN Loan Account number 59864631

I have my bank account with the necessary funds (Rs 25, 222/-) as on 15th November 2016 to clear my EMI amount (Rs 5396 )on 15th November 2016. But ECS has not been initiated by the bank on 15th November 2016 and the EMI amount not debited from my account. Bank executive said there was some server problem and unable to debit.

Now the bank says to pay by cash with bouncing charges behaving in a way that the customer has delayed in paying the EMI on time.

Now asking me to pay via fund transfer to the below said address, I tried transferring from HDFC but it saying IFSC code or beneficiary account number mismatch.

KOTAK MAHINDRA BANK LTD
Account Number - SPLN59864631
IFSC Code - KKBK0000631

I would like to intimate very clearly that I had sufficient funds in my account before my due date (15th November 2016) and till now it is available. I can’t pay my EMI by cash to your recovery team since now I am unable to stand in bank to take cash all ATM is out of cash cause of PM Modi Black money demolition . I am no where liable to pay the EMI amount by cash when the funds are available in my account.

Hence you have to only do an ECS debit from my account for the EMI amount of Rs.5396/- Also ensure my CIBIL score does not get affected because of this.

Thanks in advance

Client if : 51862726
Policy No is : 01210733

Hello sir

My name is naresh kumar malhotra. I am purchase kotak smart advantage policy year 2008. Till we have not received the Annual statment of aboe datails and fund value till date. So pls to be send the statment on following mail ID : [protected]@yahoo.com

Regards
Naresh Kumar malhotra

I got a kotak mahindra salary account and it is purely a zero balance account, this is what the information i was given while choosing kotak mahindra bank. later my company changed my salary account to citi bank, there starts the kotak bank stated charging me the nob maintanance charges and that too "INR 977/-rps" per month, this is completely unfair. my account show my annual income as 2lakhs - 5 LAKHS, BUT MY ANNUAL INCMOE IS 2.4 LAKHS,...

Hi,

I have to write this because of my unpleasent experience with Kotak Mahindra Bank.

My husband holds a saving account with this bank for more than 8 years and his experience with the bank is very good. Just as per his referral, I opened a Silk saving account with Manikbaug, sinhgad road, Pune branch.

While opening the account, I precisely told the gentleman that I want to avail the Active Money facility and he told it will be made available. However, when I checked on logging in to my account, it was not activated. I visited the branch and even I gave the written application to activate this feature but nothing happened. So at last I called customer care and requested to activate the same. And finally its done now.. thanks.

Secondly, I am still awaiting for my Debit card. I am constantly making follow up with the branch but No fruitful feedback is received, not a single time. Only I called the branch but never received a callback regarding the status. This was really frustrating.. I know you guys are busy nowadays making common man's life easy who are really suffering from Demonetisation effect and I really appreciate that but my follow up with the bank is even far before than this. So expecting a simple feedback call on the status is not a big thing I am expecting from the branch. Even I raised this issue through email & raising a request 1-[protected] but still no response received.

Third, I requested a Locker in the branch but they asked me to do the investment to avail it, apart from the deposit (Rs.15000) against it. I was ok to make a deposit but not for any kind of investment in any traditional products which they have suggested me. As per my knowledge, this is not mandatory but still they asked me to do some kind of investment for the locker. I was ok to start a SIP of a Kotak mutual fund but its not acceptable for them. I guess all in all I am investing in a Kotak product whether its been MF or their suggested product, whats the problem? Need to sort this out too.

None of the above cases gave me any kind of satisfaction for opening a account with Kotak bank.

So, I need the solid status on my debit card.. No vague statements please. And confirmation on the Locker issue.

I hope I have written much to make you understand what I faced and hopefully these things will get sorted out on Priority.

Thank you.
Sayali Niranjan Khadke

I am an account holder in kotak mahindra bank in malout (punjab) branch.today i going in your ajimgarh branchfor diposit and withdrawl both purpose but the time of withdral the branch manager asking for wait some time. he says i willgive service our branch custumer i have continusly wait more than 1 hour but he was not given any response and other costumer
attend on priorty. in this period i was seen many mishapning in your branch staaf girish bathla collect the cheqe and going cash counter for withdrawl and same the provide siting custumers.i was asking please give the cash i have urgent needs of money but this person rudly behave with meand also push outside of branch and u were see all the footagein your branch camera with timing 2pm to 3 pm 21 november i was really hurted because i have good reputation in markit and local society please look the matter seriously and i hope in future no any circumtances.

THAKS AND REGARD

rajwinder singh

My wife used the Kotak Debit card in Mumbai at Merchant RituKumar for a bill of IR 36990. On first attempt the card was declined and the transaction was completed on the second attempt. We noticed on the same day on the bank account statement that the money was paid twice. We approached the merchant for refund and they showed us and gave us the copy of the declined receipt as well as their day end report. They confirmed they have received the money once. Kotak was approached via e mail (Bank reference 1-[protected]) for the rectification of their mistake which they have declined claiming that they had paid the money twice to the merchant. The merchant again informed that they have receive the money once and are ready to prove this to any authority by presenting their bank statement.( their e mail address is [protected]@ritukumar.com) The bank has debited me twice and the merchant has received the money once, which has left me with IR39990 short in my account. In any case the bank should not have paid out on a declined transaction and if they have they should not debit my account for their mistake. As I do not reside in India it is difficult to solve this matter. Please assist me to get my money back from the bank.