Kotak Mahindra Bank Complaints & Reviews

Hi Kotak Team,

Please convert my salary account to savings account.
I no longer work in India. I'm getting continous mails regarding some service charges. would appreciate if your team could check on this and convert my account to savings.
Please deactivate my demat account, will I get my last deducted amount for demat? If yes please tell after how many days of deactivation, I will receive the amount.
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I am a Kotak mahindra bank customer .. I have purchased fuel by swiping the debit card at Petrol Pump thinking there will be no Surcharge because As per RBI all charges has been waived off and all banks are following the same Rule however Kotak Mahindra bank has its own rules he does not follow RBI .. They have charged me 11.50/- As a surcharge and when i spoke to them they simply denied as they can not waive off this fee...

I also have a a.c with Axis bank and i am getting messages and emails from them that all surcharges has been waived off, i have attached a email screen shot as well but these guys say that RBI has not given such instructions because they just dont care about their customer's and other banks Do...

Also the management is so rude at Tilak Nagar & rajouri garden branch. They don't respect the customer's, & don't know how to talk and behave with the customer's.

I would go an close my a/c along with my all referrals who have opened the a/c after my suggestion ...i will also post this on Social media so that people can get to know these cheaters...Be aware from these 420 people...

I am having a demat ac in dpid in300610 ing vysya bank warangal for which
Rent amount is not paid for 6 years. When i tried to pay the rental dues rs.23180/= collected in two spells. I paid rs.16000=00 throu my canarabank
Cheque no.795444 on 07/09/16 for getting activated the account. When i
Contacted sp road secunderabad for closue of the demat ac, they advised
Me to pay rs.7180=00 stating that rent is due and advance rent of 3 years to
Be paid which will be refunded on closure. The ac was closed on 05/11/2016
But so far nothing is refunded and the amount collected is not reasonable and is highly abnormal. Around more than rs.10, 000=00 is to be refunded to me.
O please look into the matter and arrangae for refund along with pass-sheet
Of rent payable and rent paid upto 25/10/2016 in the 2nd payment in cash at
Sp road, secunderabad.
T

Sir, mera naam vijay kumar singh hai. Mai air force new delhi me posted hu meri sallery icici bank me aata hai.
Mera account no.[protected] hai
Mai mughalsarai kotak mahindra bank ke atm se 4 baar me 40000rs nikalne ka kosis kiya lekin kewal 27000rs nikala. 13000rs nahi nikala. Maine icici bank me bhi complain kiya lekin mera paisa abhi tak nahi mila.
Please... Apse request hai ki mera 13000rs dene ka kast kare.
Thank you...
Vijay kumar singh
Date-25 november 2016

Branch RDC
CRM of the bank is worst as far is seen. They do not know how to talk to a customer and that too a female consumer.They speak badly to the consumers and also try to impose their illegal words on consumers. What they do is that they are partially changing the curreny notes.They first provide the facility to their known ones.What do they think?? The public standing out in the queues are stupid. Public waits out the bank thinking that they will be treated with the fair rules and policies but that is not possible in this branch of the specified bank.
I want that an action should be taken to the above mentioned problem.
I am hoping a reply and an immediate action from your side.
Reply within 24 hours.
Priyanka Jain
[protected]
[protected]@gmail.com

For my kotak salary account they will charged around 100rs within one day. that day i have not used my net banking or debit card but they charged me 100 rupees.

23/11/2016 Chrg: Non Kotak ATM usage charge for Aug 2016 TBMS -23. 00
23/11/2016 Chrg: CW FEE/[protected]/[protected]/271016 TBMS -23. 00
24/11/2016 Chrg: CW FEE/[protected]/[protected]/221016 (Value Date:23/11/2016) TBMS -23. 00
24/11/2016 Chrg: Non Kotak ATM usage charge for Jul 2016 (Value Date:23/11/2016) TBMS -11. 84
24/11/2016 Chrg: CW FEE/[protected]/[protected]/281016 (Value Date:23/11/2016) TBMS -23. 00

Hi Friends

I have salary account, 1000 was deducted from my account and they mention non maintaining minimum balance charges, now my balance is -313rs

please note non maintaining minimum balance charges - 700 Rs per month

I had to make more than 10 calls to the customer care they are not answer my calls, and customer care no[protected] was not a toll free when was call it takes 30 to 40 min to connect

I have purchased a watch from MALABAR Watches, Viviana mall on 19th November 2016. But amount 22800 was deducted twice and I have only one time received by the shop. When I file a complaint by calling customer care they replied me that within 48 hours i will get my money back. But now they are saying 30 days will take for this action. This is bank's fault, so why should I wait for 30 days. This is my salary account. If action will not take within 1-2 days I will contact my company HR to take strictly action against bank.

My Kotak SPLN Loan Account number 59864631

I have my bank account with the necessary funds (Rs 25, 222/-) as on 15th November 2016 to clear my EMI amount (Rs 5396 )on 15th November 2016. But ECS has not been initiated by the bank on 15th November 2016 and the EMI amount not debited from my account. Bank executive said there was some server problem and unable to debit.

Now the bank says to pay by cash with bouncing charges behaving in a way that the customer has delayed in paying the EMI on time.

Now asking me to pay via fund transfer to the below said address, I tried transferring from HDFC but it saying IFSC code or beneficiary account number mismatch.

KOTAK MAHINDRA BANK LTD
Account Number - SPLN59864631
IFSC Code - KKBK0000631

I would like to intimate very clearly that I had sufficient funds in my account before my due date (15th November 2016) and till now it is available. I can’t pay my EMI by cash to your recovery team since now I am unable to stand in bank to take cash all ATM is out of cash cause of PM Modi Black money demolition . I am no where liable to pay the EMI amount by cash when the funds are available in my account.

Hence you have to only do an ECS debit from my account for the EMI amount of Rs.5396/- Also ensure my CIBIL score does not get affected because of this.

Thanks in advance

Client if : 51862726
Policy No is : 01210733

Hello sir

My name is naresh kumar malhotra. I am purchase kotak smart advantage policy year 2008. Till we have not received the Annual statment of aboe datails and fund value till date. So pls to be send the statment on following mail ID : [protected]@yahoo.com

Regards
Naresh Kumar malhotra

I got a kotak mahindra salary account and it is purely a zero balance account, this is what the information i was given while choosing kotak mahindra bank. later my company changed my salary account to citi bank, there starts the kotak bank stated charging me the nob maintanance charges and that too "INR 977/-rps" per month, this is completely unfair. my account show my annual income as 2lakhs - 5 LAKHS, BUT MY ANNUAL INCMOE IS 2.4 LAKHS,...

Hi,

I have to write this because of my unpleasent experience with Kotak Mahindra Bank.

My husband holds a saving account with this bank for more than 8 years and his experience with the bank is very good. Just as per his referral, I opened a Silk saving account with Manikbaug, sinhgad road, Pune branch.

While opening the account, I precisely told the gentleman that I want to avail the Active Money facility and he told it will be made available. However, when I checked on logging in to my account, it was not activated. I visited the branch and even I gave the written application to activate this feature but nothing happened. So at last I called customer care and requested to activate the same. And finally its done now.. thanks.

Secondly, I am still awaiting for my Debit card. I am constantly making follow up with the branch but No fruitful feedback is received, not a single time. Only I called the branch but never received a callback regarding the status. This was really frustrating.. I know you guys are busy nowadays making common man's life easy who are really suffering from Demonetisation effect and I really appreciate that but my follow up with the bank is even far before than this. So expecting a simple feedback call on the status is not a big thing I am expecting from the branch. Even I raised this issue through email & raising a request 1-[protected] but still no response received.

Third, I requested a Locker in the branch but they asked me to do the investment to avail it, apart from the deposit (Rs.15000) against it. I was ok to make a deposit but not for any kind of investment in any traditional products which they have suggested me. As per my knowledge, this is not mandatory but still they asked me to do some kind of investment for the locker. I was ok to start a SIP of a Kotak mutual fund but its not acceptable for them. I guess all in all I am investing in a Kotak product whether its been MF or their suggested product, whats the problem? Need to sort this out too.

None of the above cases gave me any kind of satisfaction for opening a account with Kotak bank.

So, I need the solid status on my debit card.. No vague statements please. And confirmation on the Locker issue.

I hope I have written much to make you understand what I faced and hopefully these things will get sorted out on Priority.

Thank you.
Sayali Niranjan Khadke

I am an account holder in kotak mahindra bank in malout (punjab) branch.today i going in your ajimgarh branchfor diposit and withdrawl both purpose but the time of withdral the branch manager asking for wait some time. he says i willgive service our branch custumer i have continusly wait more than 1 hour but he was not given any response and other costumer
attend on priorty. in this period i was seen many mishapning in your branch staaf girish bathla collect the cheqe and going cash counter for withdrawl and same the provide siting custumers.i was asking please give the cash i have urgent needs of money but this person rudly behave with meand also push outside of branch and u were see all the footagein your branch camera with timing 2pm to 3 pm 21 november i was really hurted because i have good reputation in markit and local society please look the matter seriously and i hope in future no any circumtances.

THAKS AND REGARD

rajwinder singh

My wife used the Kotak Debit card in Mumbai at Merchant RituKumar for a bill of IR 36990. On first attempt the card was declined and the transaction was completed on the second attempt. We noticed on the same day on the bank account statement that the money was paid twice. We approached the merchant for refund and they showed us and gave us the copy of the declined receipt as well as their day end report. They confirmed they have received the money once. Kotak was approached via e mail (Bank reference 1-[protected]) for the rectification of their mistake which they have declined claiming that they had paid the money twice to the merchant. The merchant again informed that they have receive the money once and are ready to prove this to any authority by presenting their bank statement.( their e mail address is [protected]@ritukumar.com) The bank has debited me twice and the merchant has received the money once, which has left me with IR39990 short in my account. In any case the bank should not have paid out on a declined transaction and if they have they should not debit my account for their mistake. As I do not reside in India it is difficult to solve this matter. Please assist me to get my money back from the bank.

I am getting very abusive calls by the name priyanka +91 [protected] & other number is [protected] related to my credit card. He came to my place and harrased my mother. (Ki mein apka carrer berbad ker dogi, tum jaanti nhi ho mere ko, all this thing) and he even called the police at my place and forcing me to settle card at 30k. I want kotak to take strict action against him and more over i am filing a legal action.

Please terminate this employe priyanka

Thanks & regards
Vishal trikha

I had salary a/c in ing vysa bank but kotak take over ing vys so my salary a/c transferred to kotak, after some time they started charging for not maintaining balances in a/c so i don't keep balance in kotak a/c and i have a credit card of kotak .
0n 2nd oct. payment a/c was due and there was no balance, so they charged 500 + 75 fine auto debit failure, i complaint about it to credit card executive they said second time will not happen.
in nov. againt on due date they fined 500+ 75 fine and i paid them by webpay, i got msg on 3rd for successful payment but againt on 5 nov. there was fine of 500+ 75 late payment.
I have done major transaction from credit card on EMI OPTION but on 15th nov there was Intt. charged of 5 times total is around rs.500.
I complained about this, i haven't got any response from bank side.
But credit card side they are calling me again and again for payment.
I have complained about this there is no response from bank side and my liability is increasing by day by day.
i said i am paying my amount on time but what is actual liability, i will pay only that much becoz bank is over charging and i have complained about this, they are not responding and that is bank side problem, they are forcing me for full payment.

Hi,

I wanted to close my Kotak Mahindra bank account for past 3 months.
For which, I have written them several emails indicating the same but I did not receive any reply.

Now I got the message that my account balance is negative because I have not used my account. I would like to file a complaint against Kotak Mahindra bank for negligence and charging me for the services that I already informed I don't need.

Best Regards,
Vivek

Hi,

As a routine i was just checking my credit card transactions and found a transaction which was never initiated by me .
This is a total disappointment as the customer is being charged of what he never intended .
The merchant is : www.paytm.in .
Please get back to me asap otherwise i would have to opt for a stringent measure .
Email address : [protected]@gmail.com

Rude lady service manager. We hold a company account with Kotak Bank Nariman Point Mumbai. Since our store is located at Goa Panjim we deposit our store sales at the Kotak MG road Goa Branch. From the day the old notes have been discontinued every bank has put up notices with the regulations/ T&C's for their customers to be updated with the current procedures so that their customers don't suffer but unfortunately the motto of Kotak bank is to ensure that every customer is harrassed to the core they have not even spared senior citizens. Shame on this bank branch. Spoiling the name of the Kotak Brand.

To start with my horrorful experience as usual i went to deposit the store sales & we are accepting 500 & 1000 notes from our guests as modi said that it can be deposited till 30th Dec'2016. I understand that every bank would want to ensure safety of their customer accounts but that does not mean you insult the person at the other end just because he/ she is employee working for the store whose sales he/she comes to deposit on the instructions of the company CEO.

Upon reaching at the cash counter the counter staff tells me i will have to get an authority letter from the CEO to deposit the old notes in company account. Fair enough your bank your rules but where the hell is the notice for the same. Your notice board has numerous notices but why did you not put this notice in bold so that your customers don't face inconvenience. I informed the Counter staff that its not mentioned anywhere & secondly the CEO is out of country. But the staff was rude & ensured that i left unhappy.

2nd experience today(18.11.2016) i went to exchange old notes since we needed change at the store. Again i was harrassed by their grumpy lady service manager. I guess she makes up her mind from home that she will ensure every customer leaves unhappy from her branch, thats her motto in life. I carried my original id proof & i was not given the rightful exchange of money as a common man im entitled to. She & her other 2 men staff ensured they insulted me in front of the whole bank staff even wen i was polite & asking them that where is it mentioned to get a xerox also. I told them will get it today in some time as i have to open the store & we have a company account & i always come here. That bl**dy grumpy women insulted me saying that you dont ahve an account your company has don't teach me how to do our job. Go to other bank & get your work done. Who the Heck is she to talk to anyone like this. Just coz she is working for the Kotak does not mean she will insult anyone. And then another lady staff joins her and says that leave it don't talk to such people. What do you mean by such people? Just coz im an employee of a company your staff thinks that he/she might be a lower staff so they can insult. Im glad i don't have an account with you guys, i was infact planing to open one but you guys need to learn etiquttes & customer services from banks like SBI, CBI, Saraswat & HDFC. Though the women working at these bank of SBI & CBI are old but they have a quality know as customer service & humanity.

Your grumpy manager harrassed a senior citizen man yesterday he was very unhappy & left the bank in silence.

This is what Kotak believes in " we will ensure that you have a unhappy experience with us"

I am getting very abusive calls by the name Amit yadav +[protected] related to my credit card. He came to my place and harrased my father and he even called the police at my place and forcing me to settle card at 30k . By all this happened father got heart attack in evening and your agent came in the afternoon. My father is in hospital and cant even talk just because this amit yadav. I want kotak to take strict action against him and more over i am filing a legal action as father got in this situation. And moreover he forced me to pay 2000rs online and took 2000 cash as well and now not even responding to any call.
I'll definately make sure i'll file legal action to this person and to kotak as well if anything wrong happens to my father.
Crn:44313717