Kotak Mahindra Bank Complaints & Reviews

Actually, i m one of your account holder for past 2 years.. I have lost my debit card by last wk. When i contact my local branch, which is located at coimbatore, RS puram TV Samy road, i asked them to block my atm crad and i said to give new caard. But still now there is no response ..I didnt receive any of the reference number or mail. After that i just enquired customer care they told that they didint take any of the request. So that i come to know there is very poor service..

At first i though that Kotak Bank giving very good service but after facing this issue i am very disappointed with their service. I request a new cheque book as i got only 5 leaf of check at time of account opening. I request on 7th Dec, 2016 and i am writing this on 19th Dec, 2016 but i did not get my cheque book yet after more then 12 days. I called at customer care and the representative told me that we have dispatched but they do not have any single detail of shipment from courier partner Blur Dart. And representative told me that you can contact courier partner without any single detail of shipment as this was not my responsibility though. I also contacted on branch and they says we are not responsible at any end because cheque book request generated through the Kotak Bank mobile application. I have real urgency of cheque book. Don't know i to get solved this problem.

Dear sir,

There are 3 transactions happened in my a/c no.[protected] on dated 2nd december and it is mentioned min bal non maintenance charges for sep & oct (amounts are rs. 805 & 805) then again on 6 december bank deducted rs. 1610. so total rs. 3220 deducted from my a/c with out any information and my approval.

This is zero balance a/c, then how can they deduct this amount without my permission?

This is totally unethical and wrong practice. hope you understand my issue and help me to reverse the same amount.

Waiting for your reply.

Regards,
Atul k yadav

My customer id;35438626***********a/c number:[protected]*******

Dear team,

As i m having bank a/c with your bank from last 5 years, earlier my
A/c was ingvysya after that my a/c merge with the kotak bank, now i m not aware about the account when this a/c was open as a salary a/c, now i m using this a/c, in this month in my a/c there is some charges debited around 2500 to 3000. i m shocked when i called up your customer care but they are not supporting there is no solution and no one has to take any complaint, this is very pathetic service. so i m sending you mail because there is no any other option to short out my query. customer care executive confirm me that in my a/c i have to minted 25000/- balance, now i have to minted the balance in future but write now please waive off all the charges which is got levied in my a/c. if i m not getting the proper solution then i will closed the a/c and also i will escalate this issue to md desk or the rbi.

Please look at my concern on priority.

Earlier past few month back i had already word with your customer care and the executive told me if any charges will be lived then it will be reverse, now today's i have spoke you cce, but executive told me me and my senior they are not able to do anything. what is your customer care and what kind of services given to the customer. i do not want any more just reverse my all the charges.

Regards
Ajay kumar singh
[protected]/[protected]

I have a salary account in kotak bank but last 2 year i am not using this account but they have sent me mail that your account balance is in negative 7000 its is not gud thing.. I want to open a new account but by this last negative balance account i am not able to open new so please close my account i am not able to pay any charge. My account num is [protected]
So please close my account...

I am. Trying to call call since 10 days but not single number is exit in behind your credit card
Shameful act of Kotak Mahindra bank
All numbers are wrong behind the credit card of Kotak Mahindra bank
I got bill of credit card bill of rs 496
But I didn't got the bill
To make payment I should know the bill ditails I tried so many times to calls to customer care of credit card department but not able to call
So please kindly give me the detail of credit card bill that I can make payment and reverse my charges to late payment if occur because it's your mistake
Credit card number
[protected]
Manoj Mulrajani

Hi,

I received a call from your collection department regarding one odd charge of 3400 due on me due to account mismatch in ECS form against loan account number SPLN59717937.

As per that person this incidence happened couple of month's back but I did not received a single notification from your end, original charge was of Rs 750 which has now been increased to 3400 due to late fees and all, whereas it was not in my knowledge till last week that you have levied any charge on me.

Secondly I correctly updated/mentioned my account number on ECS form and looks it is an error made by your data entry team due to which unacceptable charges have been levied on me.

I want to see the form where this incorrect account number is mentioned as I don't agree I made any mistake while filling that.

I have been timely paying my EMI without any miss and this incidence has raised great dissatisfaction in me regarding your bank. Now I am planning to switch over to another bank by experiencing this poor service and charging unrelated fees.

I must say that I do not accept this charge and request you to please reverse it in full and provide me clearance certificate for the same.

I am open to provide more details or discuss it over the call during weekdays between 10:30-8pm.

On 05 Dec 2016 I sent an email to service.[protected]@kotak.com for knowing the reason for NMC. No reply even after sending reminder everyday. Please let me know if the email id of Kotak has changed. When I joined an organization I was given two options for salary account. I was told that this is a zero balance account. After I moved to other organization I got an email for salary credit. I asked Kotak to change my account to normal salary account (10K balance). But these guys changed the account with 50K minimum balance. And now Kotak is charging me almost 1000 per month as NMC

I had submitted my application for account opening at Rohini sector 18, Delhi branch on 19th November and rs. 11000 was deducted from my SBI account on 30th November but my account has still not opened up. Bank officials keeps on giving false assurances that account will be opened today or tomorrow but account still not opened. I had submitted my complaint through email on 3rd December but have found no satisfactory solution.

Dear sir

I have l cv loan from kotak mahindra bank loan a/c no is cv282293. This loan payment by me all emi and any other charges tell me by bank representative and take noc (No objection certificate) but as per bank records this loan is satellited in my cibil report.
So please clear this satellited status in cibol report.

Thanks & regards

Kuldeep mishra
Mo [protected]

Kind attn : credit card dept.
Please check the current month accounts statement for 06.11.16 to 05.12.16
Statement date : 05.10.16 - (03.10.16 flipkart internet pvt bangalore including 13.999.00) - already paid full payment amount 16.877.00 (The catholic syrian bank trancsaction ref no hcsb[protected]/21.10.16),
Please confirm and reverse the this month bill.
Thanks
Regards
A. P. Balasubramaniam.
Our e-mail id : [protected]@gmail.com
Our mobile no : [protected]

Hi, i am anish kumar my a/c no - [protected] from last 11 days i am waiting for the response of kotak mahindra bank but till now i will not get any response from kotak mahindra bank. On 02 dec 2016 bank deducted rs1380 from my salary account without any notification. I am out of town and i have no money in my bank account and pocket. I belong to middle class family and this amount is big for me which you deducted from my account in few seconds. I am facing many problems. Customer care service is very poooooor i will not get any response from them. I try to contact my lajpat nagar branch[protected]
But they not pick my call from last 11 days and i also try to contact with all india kotak mahindra bank customer care department[protected] the number is always busy from last 6days. Overall i will get 0℅ response from the customer care department of kotak mahindra bank. Yesterday they provide me a useless email id - salaryhelpdesk. [protected]@kotak.com of their complaint care service and tell me to send your complaint by mail for response. I emailed them but till know i will not get any response from the customer care department. This bank have irritating and use less customer service. I think bank forget the customer care mean. Customers make the bank not bank make the customers. So please not make fool of common peoples.
And refund my amount as soon as possible.

Anish kumar
A/c no - [protected]
Mobile no - [protected]

I am sarfrajmiya malek. My corporate salary a/c num is [protected]. Its simply i want to close my a/c as soon as possible. And now they show my balance negative. How my balance is negative??? I very dissatified with kotak mahendara bank. And i also want to close my demat a/c. So i requested to bank. Close my both a/c as soon as possible. Thank u so much

Myself P.Vikas Yadav .I have sent an email to service.[protected]@kotak.com for a cheque book with my name printed on cheques on 1st Dec'16 till date i have not received any response and in auto generated email the TAT was 5 working and my request has already Breached the TAT..Very poor service.U can reach to me via email [protected]@gmail.com.Please look into this complaint on urgent bais or rlse provide me an escalation email id or contact detail to escalte this issue as this is ehat service you are giving to customers..I want a reply ASAP.

Dear Sir

I have Saving Bank Account No.[protected] with Kotak Mahindra Bank (Previously ING Vysya Bank) Since under Scheme Advantage Salary, where in No Minimum Balance is required to maintain. After take over by Kotak Mahindra Bank. Without intimation, without there being any reason. Bank has Debited Rs. 5, 247.59 on 12.04.2016. Even after written inquiry with Bank has not reversing the same. again now Bank is charging Rs. 1300 for non maintaince of Minimum Balance. Kindly Help

Regards
Jagadish Shankar Kamkar
Cell: [protected]
H.No. 54/A, Malaprabha Nagar, Vadgaon, Belagavi-590005

Hi All,

I was employee for wipro corporate and i was using that account as salary account.At time of opening account no one kotak
bank emploee told about the maintaining 50000Rs per month after converting that account from salary to saving.
I have proof for that, they just give some idea about benefits of kotak nothing else.
Now from last 4 of 5 months my account is automatically converted into saving account after leaving from wipro.Due to improper communication from kotak employee at time of account opening, or even not informing through mail or message or any call about maintaining 50000, Bank made deduction of amount for month of september and october.
Bank also not give any alert about deduction of this amount.These are not problem from customer side.This will impact relationship with wipro.
I will give bad feedback in wipro.

please do needfull for that.

CRN no 79495101

Regards
Manoj Singh
Mob No [protected]

Hi
my account has been debited and it has already been approx 6 months days and ... I have a Salary account in Kotak Bank, I want to inform u that Rs again & again debited too much... but again after some time i got message for deduction the amount form my account. ... of ..too my BSNL number from my mobile banking... but recharge balance etc ...

this is my CRN no[protected]

Customer Name : Aishwarya Kumar
CRN Number : 37647352

To Whom so ever it may concern,

This is a very serious issue. Almost Rs.2500 has been deducted from my bank account in the name of balance maintenance ( TBMS ). This is a zero maintenance salary account when i had opened it with ING Vysya. Then Kotak takes over and after 6 months now being charged about 700-800 per month for non maintenance. In certain months i have an average balance maintenance of 15000 rs. Then do you expect to keep the entire money that i have in your bank as minimum balance? I am very furious.

I want someone to get in touch with me to rectify this issue. And i want all the money that has be fraudulently deducted to be re credited to my account or else i am going to take legal actions.

Dear sir,

I have salary account in kotak mahindra bank, and i have got charged in the account unnecessarily, This is very too much.so many times i got the charged 25 rupees for many time and 140 rs, but their reasons are lie only. I did not do that work but i have charged by the bank, Last week i have 2040 rs, while i am trying to get the money, it's showing insufficient, while check the account, 5 times 29 rupees detected, even i did not use the debit card then how can reduce charge 5 time on the same day. This is very cheating. I will urge to my company change the account from bank or i will clear my account while i am getting credited in my account.Please do the need full...

I have salaried account with kotak bank I transferred all my money nd took a loan for my purchase of my bike but your go cashless never worked with me .. I had swiped my debit [protected]@merchant place the amount got debited from my account and unfortunately the merchant hasn't received amount by end of the day merchant sent me report of reversal from his end ... Here comes the twist in story to claim my money kotak bank has told me to wait for 31days ... It's my money to get it back why I should wait for 31days. They are saying different story and only a phone banker Lakshmi helped me nd told me truth ...other phone banker said false information ... So pls answer me why I should for reversal of my money to my account for such a long time and the amount is also a huge amount 78, 715/ ... I'm a middle family guy and it's a huge huge amount for me ... Let's see what bank has to say on this