Kotak Mahindra Bank Complaints & Reviews

I urgently needed a check book however i couldn't do that due to not having my current address updated on the account. I submitted my address change request on 12-jul-2016 12:48:26 pm and i was informed that it would take four days to update the records which i understand. However, i was not provided a reference number for the application thinking that a notification would be sent through email or sms which did not happen. I called the customer care number to confirm if my request is submitted and found that my phone banking is also blocked. I submitted the request for phone number update as well earlier. However, the representative did not confirm if the request is submitted or not and asked me to contact through registered mobile number which i could not due to mobile number update request was still pending. I had to go back to the branch in sec 18, noida to check the status of my application and was informed that it was not submitted and i asked him submit it then. He said it's submitted for which he gave me reference number however i could not verify if it's done or not actually as i still did not the acknowledgment through sms or email. I tried to call the customer care number to see if it's submitted and they said they could not confirm it if i am not calling from the registered number as my phone banking was blocked. I asked him to connect me with his supervisor and my call was disconnected after putting on hold. I tried to call back and there was some technical issue i believe i was disconnected four times in a row if it was not intentional which i don't feel happened. I was finally connected to one of the representative who was willing to help however could not give any information of the account due to phone banking being blocked however i was not asking any account information and just wanted to confirm officially if my request is submitted or not so that i would not have to come back again to the branch to find that it's still not submitted. I asked to stay on call while i speak to the manager in the branch and connect him to give the authority to confirm the status. I was asked to wait as the bank manager was not available. The representative was very patient on the call and said i would hold this call for you as long as it takes to connect with the manager. After several minutes of waiting when i did not get the manager then the security guard standing next to me asked me check with a lady sitting next to the queue counter. She listened to me and spoke to the representative on the call. I am not sure what conversation happened between them which was again not transparent and i was then asked check with another person in the bank to confirm the status which again was the same person i was speaking with before. She said 'abhi to confirm kiya'. I said i don't the acknowledgement in the form of sms or email. She said 'ho jayega'. I had no option left than believing them without any official confirmation. I received an email that my request for address change is processed. I was finally happy to see that this has processed. So, i called the customer care to apply for check book and he asked me a few things to verify however he said that the pin code i said is not matching with the database which is when i found out that my pin code was incorrectly updated. I asked to submit the request for check book as i urgently need it. He said, he would need to update the pin code first. I asked him to update it then so he said i would raise the request and it would take four working days to update. What the hell/again. I again had not choice other than waiting for the pin code to be updated first. Today, i received the message that pin code is updated now however when further checked my complete address just be sure that everything is correct this time, i found that they have missed to mention phase 3 in my address. They have mentioned 'mayur vihar' only when it was supposed to be mayur vihar phase 3'. I have submitted another request now to update my address which i am again informed would take 4 working days. Still waiting for my check book to be received... I urgently need money and could not get my loan approved due to not having the check book. I request you to approve my loan request with kotak only as i have all the required documents you would need.

Hi,

Sr1-[protected]

I am writing this email after getting frustrated with the kotak customer care service about my reported issue. It has been more than a month my money was deducted through three unsuccessful transaction to redbus\ebus and there has been no action over it. Redbus\ebus has denied any transaction happening into their account.
I have been calling the customer care now and then but each time they say they are sending issues to other team etc etc.

I have got mention bellow mail from red bus. Which has not got money.


Dear customer,

This e-mail is in response to your request, for the refund of the money that is deducted on www.redbus.in.

We regret the inconvenience caused to you.

The money that is deducted from your account has not reached us as its a fail transaction. From our past experience, we have seen that in such cases, the money normally remains with the bank.

This refund will be initiated by your bank. Usually in such cases, banks automatically refund the amount in 2 bank working days.

If you don’t see the refund in 2 bank working days, kindly get in touch with your bank.

We hope to serve you again in the future.


Salman sharieff
Redbus


Thanks
Neeraj
+91-[protected]

Respected sir/ma'am, i'm a private school teacher working in chennai. for past 3 days i've been mentally harassed by kotak mahindra bank, mumbai people. a tele-caller calls my school office no and told that i have taken loan and failed to repay. but i've taken loan with citi financial 12years back and was cleared. final settlement by done by cash to their cash collection person. now i am continuously receiving threatening calls every day more than 50-70 calls in my office no. i spoke to them and informed them to call my mobile no but they are not calling. since they are continuously calling my office no. my higher officials are asking me to settle this matter immediately and then come to work. pls help me out. i'm mentally disturbed. they are calling from[protected]. i'm afraid of losing my job now.- anjali [protected]

There was contract that end of the day the fund would be transfer from my escrow a/c to cc a/c automatically. but it was not done. we have to take follow up so many times and bank dont give interest for the hold amount.

Ince four years ago our bill discounting was closed so now no need for escrow a/c but kotak bank each and everytime refuse to close the a/c escrow a/c and also refuse to collect fund by benificiary in cc a/c. we have suffering with interest lost and because o[censored]nknowing that benificiary release (due to korak bank) the fund we spoiled our relationship with our customer.

Hi,

Its continued to be a worst experience with kotak banking this time my wife has received the card but the pin received with the card is invalid when tried to reset pin from online which on kotak web site the card it self is invalid bloody hell is wrong with kotak and now i'm going to post all the conversation on the consumer sites so that at least other people at least will be aware and will not bank with the fake banks like kotak and also if you don't believe go though the recording attached to the email for the 2 day's conversation the first conversation was on 01/07/2016 where your executive accepted for the card is in printing as it was requested for the photo on the card but later when i received the card which is a plain as a normal card with the pin in different courier tired by using pin and generating pin its invalid and i have been wring these emails since july 01 but till now there is not been a proper communication due to which if any body is trying to get service from kotak think twice.​


Regards,
Tharun kumar jain

Today randomly i recieved an call from an lady stating to be from kotak mahindra bank. ([protected]) informing that some naresh has given my reference and that he has taken some loan and now he is not repaying same.

I very politely informed that i dont know anybody with this name, on which she started abusing me and started threatening me.

I was shocked with this gesture, as anyone can call and use ur bank name and do all this.

Kindly acknowledge the same so that i can perusit the same with my local police station.

Hi team,

I applied for personal loan with your bank for 4 lakhs, but i got approval for 9 lakhs. i cheated with the bank agents and now they are saying not possible to give loan for 4 lakhs. so i may have to cancel my loan with no option left. is this the way you cheat customers? could you please help to process my application for loan amount 4 lakhs.

Why you guys gave false commitment to customers? i came to know far later after signing the agreement we will not be able to change loan amount. there is no mistake from my end.
Also do i need to wait for more than one moth for loan approval/status. i have to call your customer care for about 10 times to get an proper response from your bank.
You may have to give answer to my queries and i wasted almost more than month. i am totally disappointed with your service. i will recommend all of my friends/colleagues not to go for your bank for any banking needs for sure.

Why can't your bank guys called and informed about loan application status? this seems you guys are not interested in customers and only cheating you will do the business.

Please find my crn no:[protected]


Thanks,
Jagadeesh

Rahul jagnam from vasai west branch 401202 collected documents from my home on july 2nd 2016, till today my account is not active. my account was not opened in timely manner as promised by the agent now i want to cancel the account... however the agent says i have to pay 600-700rs as penalty. why should i pay the penalty when ur bank account even open my account in time manner? kotak mahindra has the worst customer and nobody even apologized to me yet. very unproferrsional behaviour

Sir, kotak mahindra bank has deducted approx. Rs.75000/- as tds from my a/c no. Is[protected] but sorry to say that till today inspite of innumerable requests/mails/visits they are not issuing me form 16a on the ground that it has still not been generated. I had written to ms. Sunita correa, mr. Pravin and the customer care of kotak bank but no one is even giving me a reply regarding this except from customer care that it would be generated till 15th of june.

Is there not any policy of rbi to take action against this kind of bank.

I would be grateful if you please take the initiative and sort out my problem.

Thanks

My Unsecured OD account is reflecting NIL balance all of a sudden since 1 week and I m losing business as my cheques are bouncing. I've visited your bank several times and met your officials however no one seems to know what is to be done to resolve it including your regional head and the loan dept manager. Today they say there is no account existing whatsoever. I need a quick urgent response to this as my business is suffering. Please call to know my account no.

AKSHAY KHANNA [protected]

I started a salary account from kotak mahindra bank. And their bank members called me and told me we are providing a gift that's a life time free credit card without annual fee.

But after one year they have deducted a sum of rs. 499 + service tax of 75, thats leads to negative balance so again overlimit fee of 500..

So totally around rs.1074/- when am contacting their customer care they simply telling go and refer the link in online for annual fee charges.

Since 26th of july 2016 to till date i am calling them for reversal amount. But there is no proper reply from them.

Everyday i am calling them but there is no proper response one time they are telling me we will revert time check after some time.. After checking balance while contacting them. Some one will attend the call and process is taking from starting itself.

Truly tired of calling them getting tired and irritated..

A worst service, no proper response provided by kmb.

I have savings account no. xxxxxxxxxx with the name of nandkishor ghadi maintained with your bank. recently i have complaint about min bal non maintenance charges that have been deducted from my salary account (zero balance account) and the issue is sorted out and i got my refund back and i thanks for that. but again there have been a unfair deductions from my account on part of min bal non maintenance charges.
I would like to request a refund of charges that have been applied to my salary account (zero balance account).

24/04/2016
Chrg: min bal non maintenance charges for feb 16 (value date:23/04/2016)
-470. 58

14/05/2016
Chrg: min bal non maintenance charges for feb 16 (value date:13/05/2016)
-216. 42

16/05/2016
Chrg: min bal non maintenance charges for jan 16 (value date:13/05/2016)
-687. 00

Nandkishor ghadi - [protected]

Hi i am a kotak mahindra bank credit card user, and my card number [protected] and i have recently received a call from some collections team to pay my outstanding amount inr41600, to which i agreed and said yes, but then i am getting calls from a number [protected] and there is a guy abusing very badly without understanding he is talking to a female, this is outrageous. Please tell me the concerned person to speak to as these people are calling people i hardly know and abusing them too.

Naseem shaikh from kotak mahindra bank's collection team has started calling me for a debt collection of barclay credit card which i owned in[protected] to which i was making regular payments and disputed one payment. after the dispute i have not been contacted for that card.
Last to last week naseem called me in the afternoon stating that kotak mahindra bank has taken over barclay's accounts and that i owe them 27000 rupees. i informed naseem about the dispute and requested him to call me back the next day in the morning because i do a night shift and have to sleep in the noon.
He did not call me then but yesterday again in the afternoon. it was very irritating when he kept repeating the same things and was not ready to stop. i had to use an unprofessional language because he threatened to call the vp of my company and my younger sister who have nothing to do with this outstanding amount. i abruptly disconnected the call, put the phone on silent and slept. when i got up in the evening to go to work, i had 52 missed calls from naseem's number.
Since i did not respond to his phone calls, he called my company and asked to speak to the vp in a very unprofessional manner. he also disclosed the reason for his call to my company. it was very disturbing to know that he disclosed my personal information at my workplace. this is an absolute case of harassment to which i am going to lodge a police complaint, please take necessary actions if you can.

I have taken personal loan about five months before with crn 68658196 and i want to close the personal loan regarding the amount to be paid at one time. for this i have mailed several times to kotak bank but i have not received any response from them.

I have attached the mails which i have sent to kotak bank but in return i have not received any reply or calls.

Request you to look into the matter

Hi i have made an transaction using the debit card of Rs. 525/., account number Account no XX6874.

But i have cancelled the order got my money back in my paytm wallet that i have transfered to the source account i got an intimation that money as been transfered to the source account ...

Transaction details Paytm for order #[protected]Paytm Cash Txn ID [protected]-06-19 00:36:31 PM.

Till now its not refelecting in my account.

Kindly check and doi need full

Thanks and Regards,
khousalya A

I have not received credit card of kotak mahindra bank only i have received
pin maler envelope received before 1 month, I have already informed telecaller
when i received call from bank to confirm regarding credit card but no action taken from bank side or update the status. Kindly deactivate my credit card immediately. I have also tried to customer no [protected], but unable to
contact operator after hold the lines up to half hour..

card no : 5426 (as per pin mailer)
Name : Anil Subhash Gupta
Mobile : [protected]

After reapted calls and email requests the bank has not closed my account but has gone on post charge for non account maintenence, I'm now in abroad and so could not go to the branch in person to make that request...but look at the email trail you will understand.

Dear Customer,


Greetings for the day.


This is with reference to the mail regarding “Details” on 15/05/2015.


We wish to inform you that as per the email from the branch your query has been addressed.


For any further clarification please call us at[protected]/[protected], 24 X 7 toll-free from any landline or mobile, while calling from overseas please dial[protected]/[protected].Toll free numbers for USA[protected] and UAE[protected].


We look forward to your continued patronage and ING Vysya Bank is now Kotak Mahindra Bank. Thank you for banking with us.


Thanking you,

Shuaib


-----Original Message-----
From: Giftson Jacob ([protected]@aol.in)
Date: Friday, May 15, 2015 03:51 PM
To: ING Vysya Bank Customer Care ([protected]@kotak.com)
Subject: RE:'IVBL=[protected]' Fwd: RE: Important Information Relating to your Account with us


I have given u information, look into my account and do it...


Regards, Giftson


On Friday, May 15, 2015 Customer Service wrote:

Dear Customer,

Greetings for the day.

This is with reference to the mail regarding “Details” on 14/05/2015.

We request you to kindly confirm us the Date and branch name where the request was processed for account closure.

For any further clarification please call us at[protected]/[protected], 24 X 7 toll-free from any landline or mobile, while calling from overseas please dial[protected]/[protected].Toll free numbers for USA[protected] and UAE[protected].

We look forward to your continued patronage and ING Vysya Bank is now Kotak Mahindra Bank. Thank you for banking with us.

Thanking you,
Shuaib
-----Original Message-----
From: Giftson Jacob ( [protected]@aol.in)
Date: Thursday, May 14, 2015 01:11 PM
To: ING Vysya Bank Customer Care ( [protected]@kotak.com)
Subject: Re: 'IVBL=[protected]' Fwd: RE: Important Information Relating to your Account with us
Hi,

Account number is[protected], account name is Giftson Christober Jacob, branch FRAZER TOWN BRANCH (1870). please close it ASAP.

Regards :-),

Giftson


-----Original Message-----
From: Customer Service
To: Giftson Jacob
Sent: Wed, May 13, 2015 2:59 pm
Subject: RE:'IVBL=[protected]' Fwd: RE: Important Information Relating to your Account with us


Dear Customer,

Greetings for the day.

This is with reference to the mail regarding “Details” on 12/05/2015.

In this context, we request you kindly provide your 12 digit account number from your registered email id to check and do the need full.

For any further clarification please call us at[protected]/[protected], 24 X 7 toll-free from any landline or mobile, while calling from overseas please dial[protected]/[protected].Toll free numbers for USA[protected] and UAE[protected].

We look forward to your continued patronage and ING Vysya Bank is now Kotak Mahindra Bank. Thank you for banking with us.

Thanking you,
Shuaib
-----Original Message-----
From: Giftson Jacob ( [protected]@aol.in)
Date: Tuesday, May 12, 2015 11:54 AM
To: ING Vysya Bank Customer Care ( [protected]@kotak.com)
Subject: Fwd: RE: Important Information Relating to your Account with us
FYI


Regards, Giftson
From: Giftson Jacob < [protected]@aol.in>
Date: Tuesday, May 12, 2015
Subject: RE: Important Information Relating to your Account with us
To: bankinfo < [protected]@kotak.com>
Dear team,
I had already informed ing vysya that I wanted to close the account, however the account is not yet closed.. I'm not going to use the account any more. Kindly close the account if you can't then keep posting charges, which I'm not going to pay.

Regards, Giftson

With due regrets I am facing this really painful inconvenience in my account. I have observed for EVERY Refund transaction, my account gives problem.

Just now two more instances are in pipe-line. These are with Amazon this time. I have got confirmation from Amazon for both transactions that there is no problem at their end. Following are two reference numbers for the two refund transactions:
1. Rs. 389/- 26 June 2016 Authorization code for sale transaction 352829
Refund Reference # 74332746178617783625196

2. Rs.22875.00/- on 21 June 2016 4:24 PM. Reference no.: 74332746174617329841079

When I contacted the customer care service of Kotak, the agent said again it will take a month for these transactions to get reflected in my account. Do I have to wait for a month every time there is some refund process??!!

Before this too in one of my refund transaction through a merchant in Bali, the refund took 1 month.

In availing back my hard-earned money, I am compelled to spend so much money in phone calls to track each transaction. This is really painful!!

I have mailed their officials, called at local branch. All they say is only "backend team" can resolve this. Nobody knows how to contact the concerned team.

Hello Team,

This is regarding the double time deduct my non maintenance amount. in this June month they deduct 977rs from my account stating that this is non-maintenance for month April. so i visit the Kalyani nagar branch for this query and they said and explain me the same thing i accepted. so i degrade my Acc into 10000 this degrading process takes around 7 days. with in that they again deduct 977 rs second time from my account without any NOTIFICATION? why this is happened second time i need the clarification and i want that amount back. kalyani nagar Pune branch guy's miss guide me about that amount. i had more than 50K+ transaction every month. and this is very bad in Kotak bank for corporate customer.

Thanks
Ankit
[protected]