Kotak Mahindra Bank Complaints & Reviews

Kotak Mahindra Bank has deducted my 690 - 690 Rs two time from my account by saying non maintenance charge .At the time of account opening they told it is zero balance account.now they are deducting by saying non maintenance .Without any prior information .when i call in customer care. they repeat same thing again and again.

crn no.[protected]
sushil kumar

Sir I have taken personal loan in kodak and I have paid the Emi for past 4 months, but for July Emi I had maintained 5000 balance in my about a.c. but still I received a msg saying I have not paid my Emi..I have given instructions for ecs as well.when I contacted call center I came to know they were using my cheque for Emi and they say they don't have cheque to present which was not informed to me..now they are penalize me for over due charges ...place help me getting wave off the charges

This is in reference to a credit card, which has been issued to in my name and blue dart is trying to dispatch it to me.
Not sure, why a credit card was issued without my knowledge. The blue dart no. Is awb# [protected].
I have instructed blue dart to return it to the shipper, however, i have received the pin envelop at office address, which was received by my friend.

I tried to convey this over the call to kotak and spoke to jitesh mishara (05-aug-16 at 11:40pm), who was not ready to share the grievance e-mail address.
I want you to take it very seriously and dig into it. It seems your employees are issuing credit cards without acknowledgment just for the shake of earning more money.

If you are not the correct individual to receive this e-mail, please direct me to someone who could assist.

Please reply asap. Thanks,

Credit card payments thru billdesk credit card no [protected] amount rs 5000/-debit from my idbi bank my mail add is [protected]@gmail.com and mobile no is [protected]
Amount debited from my account but not confirmed receipt from your side.. So pls help me... And amount credit in my account
Your faith full
Mahesh maru
[protected]
[protected]@gmail.com

Hi everyone,

I better half is also victim of this fraud. I was told that this is zero balance account (Jiffi account). I don't have to maintain any balance, said by the sales person. Now i am being charged randomly not once but twice for the same transactions

19/08/2016 chrg: cw fee/[protected]/[protected]/280616 (Value date:18/08/2016) tbms -28. 75

19/08/2016 chrg: cash deposit 27062016 mumbai (Value date:18/08/2016) tbms -115. 00

19/08/2016 chrg: cash deposit 28062016 kanpur (Value date:18/08/2016) tbms -115. 00 610.81

19/08/2016 chrg: cash deposit 07062016 meerut (Value date:18/08/2016) tbms -99. 21

18/08/2016 chrg: cw/[protected]/[protected]/dcb01702/070616 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/s1vd7276/090616 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/dcb01702/170516 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/s1vd7276/050516 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/dcb01702/170516 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/s1vd7276/080616 tbms -28. 75

18/08/2016 chrg: bi/[protected]/[protected]/dcb01702/170516 tbms -11. 50

18/08/2016 chrg: cw/[protected]/[protected]/s1cw2483/050616 tbms -28. 75

30/07/2016 chrg: cash deposit 07062016 meerut tbms -15. 79

30/07/2016 chrg: bi/[protected]/[protected]/s1vd7276/050516 tbms -11. 50

And the list of charges are still going on and on and on but this time its height of errors or i do not know may be fraud with customers coz i guess no once check their account.
But this time i need not only an answer but also the amount back which you guys charged twice thrice.

Account no. [protected]

I gaurav choudhary, (Lung cancer patient), receives highly threatening and obscene calls from[protected],[protected]'[protected] and [protected] (Kotak 3rd party agents-all fake names);

They will say that i am calling from cibil, when i asked that provide me the details of account no then they will only say that its barclays - year - 2007 (I was in school) - they are not willing to provide any ac no.

Already filed fir, they had stopped calling for 6 months & now they have started calling again, at my work place, relatives.

I wana live in peace for my rest of days, please stop calling at these numbers :[protected], my no is [protected],

I have even visited kotak branch with my cibil report & they confirmed that you won't receive any further calls.

I am a kotak mahindra bank customer from last 4 years and i moved to different city & state. I cannot access my online banking or pay my bills because i cannot access my online account without the otp number. The number which is registered with kotak mahindra bank i. E. No longer exists anymore. I need to update my new mobile number, but i cannot do this online and talking to customer care has not helped at all.

Please help...

Please note i had been issued a new credit urbane chip card on dt. 28th july 2016 on the basis of my old credit card of kotak bank as renewal. There after on 03rd aug 2016 at 15:00 hrs, i was repeated call by unknown person from cell no. [protected] asking details of my card for verification purpose, one lady staff & one male assisted posing as bank official & thereby compelling to give details or confirming my pancard no., also whether same is master card or visa card, expiry date, other details of backside of card, hence the send sms to my mobile to convince m reward points & gifts will be send to my mail address. Accordingly same day on 03rd aug 2016 a fradualent transaction was done & rs. 8478/- was debited from credit card account. To fraud merchant dealsmantra_ epaykerela

Same day i realized & blocked my card vide compliant to kotak customer service mumbai sr. No. 1-[protected]... But regret to inform you i have approached kotak bank, khar branch personally, but not much assistance was given & still there is no solution for the loss incurred. I hope it must be some insider job of the bank, as bank is not given any positive response...

Pls help to get me to get a through investigation done & get the culprits booked at the earliest. Vijaykumar - mumbai email: [protected]@rediffmail.com

Res. Sir.
In kotak mahindra bank i have one current account. I have deposited cash in my accounts. I deposited cash in my own account and in my home branch.
Now bank is charging for cash deposit.
They never inform about such a charges prior. And now they are deducting cash deposit charges.
I want to know how they are charging on our own money.
Thanks....

[protected] i received a mail stating
Subject: loan confirmation mail — c h amarnadh reddy

Dear sir,

This is with regards to your personal loan application with kotak bank

Request you to confirm the below details

• kindly confirm that you have applied for a personal loan with us :
• your employee code as per payslip/id card :
• applied loan amount...

I have applied for a personal loan for the amount of XXXXX.

I got call from this number [protected] (his name might be shaif) from Bangalore, Kotak branch has approached me with these promises,


1. tenure 5 years
2. processing fee 999/-
3. pre-closuring charges is 0% after one year
4. Rate of interest is 11.49/-

I have submitted all the documents to him and same got processed.

On 23-June-2016 loan amount is credited to my bank account without confirmation call or mail.

I could see the below false charges criteria.

1. processing fee 3.3%/-
2. pre-closuring charges is 5%
3. Rate of interest 12.75/-


It is very disappointing to see people behaving this way.
Account No : SPLN59884940
CRN : 97606351

I have called and lodged the complaint to kotak mahindra and complaint number is[protected].
Till now no response. Please solve this issue ASAP.

Keep on getting a call from kotak mahindra bank's credit card sell persons. Many time i told no to them. Still they call from different mobile numbers... Daily they call and ask me apply for credit card. I told them update their database and escalated, still there is no luck.

Please help to stop this service.

My mobile numbers: +91 [protected]

I was working with a company wherein they asked me to open an account in ING Vysya Now it is Kotak Bank for salary. They told me that it is Zero Balance account. Now I left the company and joined some other company. I not using the Kotak Bank Account. Now the account it is showing negative balance of Rs. 2441.17 . I want to close this account . Please help me .

Hi,

Kotat bank charged me. I wanted to know reason of below charges.

08/08/2016 Chrg: Decl/[protected]/ALW07071/[protected]/250616 TBMS -28. 75

Account number : [protected]
Contact: [protected]@gmail.com

Hello,

I am shohib salman. Without informing me kotak bank has deduct around 1400 rupees from my account. Before deposit they did't inform me that they are going to charge 690 rupees from april but after deposit they charged 690 + 690 rupees from my account. I have deposit 10, 000 in april still they charged of april. I just want my 1400 rupees back into my account because there is not my fault.

Thanks,
Shohib salman

My number :- [protected]
Email id :- [protected]@gmail.Com
Account no:- [protected]

I want to close my salary account so can i close from another kotak branch ?
and also bank charges from me a low balance maintain charges.
some time bank msg me that ur available bal is -1280 and some time send me messege that ur available balance is 0 and now i got the messege from kotak bank that ur available balance is -3000. in my kotak salary bank there is 0 balance due to i left my previous company and i m jobless now. so what should i do kindly reply.

Company has withdrawn money from my account without giving any information under a kotak assured saving plan policy and the amount is around rs. 21000 before that company was deducted some money from my account unnecessary. Kindly take strictly action regarding this i must say that i want my money back in any condition.
Thanking you
Anita mehta,
[protected]
[protected]

Hi Kotak Team

I Gagan Deep Singh with Customer relationship number 46878071 having a salary edge account in kotak, made an IMPS of Rs 20000/- on 4th August 2016 at 2:13 PM with reference number[protected] was declined due to transaction been timed out. The amount was not transferred to the beneficiary account but deducted from my account. I need to transfer that money on urgent bases please help me out in getting my refund ASAP.

My son was harassed and have been given runaround for 2 weeks to open a NRE account. Whenever we tried to call them or approach them, they either hung up phone or said it will be done in two days. It went on everyday for 2 weeks. Only when we wrote to nodal officer they forwarded our application after two weeks, but non functional. Account is still in debit freeze mode, due to their pathetic system issues and goo[censored]p done at branch level.

When we raised question about their un-professionalism in handling the bank opening account process BM of Sahakarnagar Bangalore-[removed] refused to answer and said she will not handle the account opening, Same thing [removed] added to injury. They are least worried about customer and referring to some issues and errors, specially when we got complete written statement from [removed]- asst manager, that all documents are intact and account will be opened in 8 days or before.

Two people [removed] and other guy who came to our temporary residence in India who tried to sell the banking services and promised that they will give good service and account which will be active in 8 days. I was really shocked and amazed to see that in India it takes more than 2-4 weeks to open an account and that too it will be non-functional, till the time we spend hours and hours chasing them. Second round of issues will start with debit cards, net banking. Nothing seems to be coordinated in this bank. Well [removed] is no mood to answer, twitted and wrote to him several times.

Mr. [removed] must shut down this lousy, substandard bank street banking. He has to understand how scary this bank could be when customer has to haggle even before opening account, how worse it can be post opening and services later on. To get a standard reply it can take 7 days... I had most horrible experience with this bank, When world is giving best of services and comfort banking, but in India still banks like kotak and icici believes in harassing customers. Kotak bank has very very low quality banking services and substandard customer service as worse as ICICI, Everytime we get a automated message or templated message that team will contact you.

It is big disaster, Hope [removed] is able to revamp their corrupt and useless workforce - managers . A manager in Kotak doesn't even know how to spell or write a word " account " properly, what kind of services we can expect from these people bunch of jokers employed by [removed].

Besides [removed] and [removed] are such unprofessional and low level, attitude filled people, they could have fixed the situation, but they spoiled the whole process due to their vague and arrogant behaviour towards customer, they have no courtesy or respect for customers, as if being a manager they are god fathers or mothers.

BEWARE OF [removed] AND [removed], ALONG WITH [removed] who will ruin your holidays, if you are here for opening NRI account in India. Avoid them by all means. They are nothing more than scammers, they just want to get customers but do not know meaning of customer service or relationship ...

Total waste bank, it is another [censored] hole in India like ICICI BANK.

Two jokers who spoiled our holidays and bank account, gave us hard time and wrong impression of India.

On 15th july, i've done a complete foreclose payment of the pending amount of my person loan. as informed, the personal account was supposed to be closed within 5 days and noc to be sent within 5 days to my communication address.

On 20th july, when i called up the loan team via kotak customer care number, they told me that your account is still active. the person assured me that he has marked an email to the loan team requesting them to close this account as the payment has been made 5 days ago. he also told me that the account will be closed within 7 working days from 20th july.

Today on 4th aug, when i called the customer care again to confirm if the account was closed, the person representing kmb (mr. rahul) told me that the account is still active and the bank is still calculating per day interest on the loan amount taken. he also told me that as my monthly instl. due date is 10th of every month, it might happen that the instl. amount will be deducted this month too.

His exact words were,

"i agree that it's our bank's mistake to not close the account and continue calculating interest per day even if you have done the complete foreclose payment, there are chances that your next installment might be deducted from your bank account. you will have to file for a refund and call the customer again."

Isn't this ridiculous? why am i paying them service charge for? this is not service, this is pure harassment.

Post this conversation, i've emailed all the members of senior management of kmb about this (from executive vice chairman and managing director mr. uday kotak to joint managing director mr. d. gupta & mr. c. jayaram to country heads mr. k. v. s. manian, ms. s. ekambaram, mr. s. narayan & mr. j. hansraj).

I'm not sure whether that'll help but they should feel ashamed of their services.

I'll be glad if consumer complaints team can help me on this. i'm fed up of kotak bank now.