Kotak Mahindra Bank Complaints & Reviews

Dear kotak

I just got call from branch manager, they told total money of penalty charges of 8, 000 will be deducted from my account its such painful, the bank treated me is unacceptable after 6 months they are telling finally i need to pay full amount of penalty charges, earlier they told 50% will reverted. And also now they are telling to maintain the limit which is 20, 000 i guess need to maintain, then every 3 months they will reverse something

If they could have told in the month of my request (March officially written mail) i could have consider

How can i trust, i am chasing for my single query since last 6 months, for every month reversal, just keep on chasing for next 5 years.

I need my money sir, bank have never told about the charges, they told its zero balance account.

Please read my old story too...

I have sent many queries, i have not got any solution / process from kotak, just talking talking only since march which is almost 5 months

First of all i am not cheater for your bank, this is the way to treat your customer, i was thinking to open account & mutual fund to saving the tax for my wife. Thank god i have not taken that decision

Conversation with your kotak bank (Parul sharma)

They just told amount you need to pay the full penalty charges of some around 15000, after visiting many times kotak koramangala then they told only we can process of 50% for sai akshita account this is what i got the last word from parul sharma, after that no call no mail nothing, he is not even picking (Usually credit card / loan cheater only do this kind of activity. But here total opposit bank is doing)

I have requested to him which is 4 months ago, speak to your any senior and process the maximum close this complaint (Rest of the thing you can read my story below)

Last month, i was telling to parul sharma, i was thinking to write it on consumer complaint, before i write it on fb, he was casually telling wherever you complaint, that letter of complaint will come to my table only sir, i was just thinking samething i told him also, you are talking like a bad politician

I am a manager of my company, i am already busy with many thing i can not keep on chasing with kotak people, that doesnot matter to leave my hard earned money to bank, hence i have not cheated

Its really affecting my peace of my mind, need a full stop for this issue.

Ps: i have already stopped my company account from kotak bank because of this poor handling in customer care

I called many times to parul sharma, no body is picking my call from malviya nagar branch

I was walking in the garden your bank guys came and approached to take bank account with sweet coated talk, after many calls i have accepted to open my kotak account. They have not clarified for any penalty charges. Bank approached me in the positive manor, kotak bank will give free pvr tickets (Which i never got a single ticket), that discount this discount blah blah. I have opened rd account for my daughter. After some time i realized there are some many penalty charges going on i called immediately munna pandey (Who approached me to open) and told to stop the account or give the refund after that i was keep on travelling.

I try to contact kotak malviya nagar, they never pick up the phone, (I shown to your bank employee also) i have sent email on march 18th after so much struggle to get the email id. After that no response. I spoke to parul sharma for 3 to 4 times. After that
No response (Screenshot attached) while trying to call no body picks


K chandran

I raised a cheque pickup request on Kotak bank on 17th August 2016.
Cheque Amount is Rs 30, 800 drawn on Standard Chartered Bank.
Cheque was collected on the same day by one of there agents named ganesh.
Its been around 10 days now and my account is not credited and they are saying that they have misplaced the cheque.
My request no is 1/[protected].

Had applied personal loan through mira road kotak branch ...bank representative punit said me that your loan will be sanctioned ..but since it's been almost 13 days ...there is no reply from bank and when I called them only one answer which I receive from there view ...that we are waiting for business head approval ...
I was not aware that business head is so busy that he didn't got time from 13 days to view the mail ...and if I cross check with representatives they say me i[censored] are in rush so apply in another bank...that's not right... if bank can't provide loan or proper reason ...they should shut their bank ...do some other work ...still awaiting for an approval .

Regards
Neelesh

Hi,

Open salary account where in Bank have not updated my Company Name in primary mailing address, wherein i have faced below issue
1) getting the debit card with delay of a month and i have to finally collect from the bank
2) address is not being updated an facing issue that cheque will also not receive due to incorrect mailing address.
3) called toll free number but given wrong information that to visit branch and get the address updated
4) visited to near by branch opposite to Zensar Kharadi, no supportive response.

over all this is worst bank i have ever had.

Pls. take necessary action to it.

I have been using Kotak Mahindra bank account from 6 years for my Salary account, 8 months back I have traveled to abroad on my job so obviously salary won't get deposited to that account anymore but still I was using the same account to transfer money from aboard but I was doing even more transaction with compare to early, almost after 8 months in August I saw a debits from account saying minimum balance not maintained in May 15, and again on the next Day another Debit minimum balance not maintained on April 17 like that.

I called customer care and enquired them the reason for money deductions without any proper communication, They said your account is now converted from salary account to some different account, minimum balance for that is 50K

They didn't send any kind of notification about my account converting to diff kind of account. They said they will not send any notification it will be there on T&C when created the account.
I asked them if minimum balance was not there on some day of May why are you charging for it in August. one guy gave reckless answer saying they can deduct money at any time whenever they want.
though they are not sending any notification, if they would have deducted the charges on next month for May, I would have got to know about this minimum balance and I would have maintained it properly from next month but they are deducting after 4..5 months for all the months before...

They are playing tricks to deduct more money from customer... I asked them do you have anywhere in the T&C saying you can deduct money at any time, they don't have proper answer for that.

I wanted to escalate to their floor manager and senior manager, they made me wait for two hours in call and even mangers was also giving reckless answers like they can deduct money at anytime and it won't metioned in any terms and conditions.

Account number : [protected].
Acc holder name: vipulkumar somabahai bhootka
Branch name: dhole patil road.

I sent couple of email to customer care as well as nodal officer but no one give me reply.

I thought kotak is very good bank but i was wrong now im thinking to deactivate my both account as no one is available on critical time.

I already informed before some months for inactive my account. And now the bank told me first discuss with customer care or nodal officer for waiver once it shown 0 we will give you deactivation form.

I have another kotak account in which i already maintain 20, 000 per month so i don't need this account. And i cant maintain minimum limit in my both account.

So i request you to please help me to refund penalty so i can deactivated the same.

Waiting for your positive reference.

Regards,
Vipul bhootka
[protected]
[protected]

Kotak Mahindra Bank has deducted my 690 - 690 Rs two time from my account by saying non maintenance charge .At the time of account opening they told it is zero balance account.now they are deducting by saying non maintenance .Without any prior information .when i call in customer care. they repeat same thing again and again.

crn no.[protected]
sushil kumar

Sir I have taken personal loan in kodak and I have paid the Emi for past 4 months, but for July Emi I had maintained 5000 balance in my about a.c. but still I received a msg saying I have not paid my Emi..I have given instructions for ecs as well.when I contacted call center I came to know they were using my cheque for Emi and they say they don't have cheque to present which was not informed to me..now they are penalize me for over due charges ...place help me getting wave off the charges

This is in reference to a credit card, which has been issued to in my name and blue dart is trying to dispatch it to me.
Not sure, why a credit card was issued without my knowledge. The blue dart no. Is awb# [protected].
I have instructed blue dart to return it to the shipper, however, i have received the pin envelop at office address, which was received by my friend.

I tried to convey this over the call to kotak and spoke to jitesh mishara (05-aug-16 at 11:40pm), who was not ready to share the grievance e-mail address.
I want you to take it very seriously and dig into it. It seems your employees are issuing credit cards without acknowledgment just for the shake of earning more money.

If you are not the correct individual to receive this e-mail, please direct me to someone who could assist.

Please reply asap. Thanks,

Credit card payments thru billdesk credit card no [protected] amount rs 5000/-debit from my idbi bank my mail add is [protected]@gmail.com and mobile no is [protected]
Amount debited from my account but not confirmed receipt from your side.. So pls help me... And amount credit in my account
Your faith full
Mahesh maru
[protected]
[protected]@gmail.com

Hi everyone,

I better half is also victim of this fraud. I was told that this is zero balance account (Jiffi account). I don't have to maintain any balance, said by the sales person. Now i am being charged randomly not once but twice for the same transactions

19/08/2016 chrg: cw fee/[protected]/[protected]/280616 (Value date:18/08/2016) tbms -28. 75

19/08/2016 chrg: cash deposit 27062016 mumbai (Value date:18/08/2016) tbms -115. 00

19/08/2016 chrg: cash deposit 28062016 kanpur (Value date:18/08/2016) tbms -115. 00 610.81

19/08/2016 chrg: cash deposit 07062016 meerut (Value date:18/08/2016) tbms -99. 21

18/08/2016 chrg: cw/[protected]/[protected]/dcb01702/070616 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/s1vd7276/090616 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/dcb01702/170516 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/s1vd7276/050516 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/dcb01702/170516 tbms -28. 75

18/08/2016 chrg: cw/[protected]/[protected]/s1vd7276/080616 tbms -28. 75

18/08/2016 chrg: bi/[protected]/[protected]/dcb01702/170516 tbms -11. 50

18/08/2016 chrg: cw/[protected]/[protected]/s1cw2483/050616 tbms -28. 75

30/07/2016 chrg: cash deposit 07062016 meerut tbms -15. 79

30/07/2016 chrg: bi/[protected]/[protected]/s1vd7276/050516 tbms -11. 50

And the list of charges are still going on and on and on but this time its height of errors or i do not know may be fraud with customers coz i guess no once check their account.
But this time i need not only an answer but also the amount back which you guys charged twice thrice.

Account no. [protected]

I gaurav choudhary, (Lung cancer patient), receives highly threatening and obscene calls from[protected],[protected]'[protected] and [protected] (Kotak 3rd party agents-all fake names);

They will say that i am calling from cibil, when i asked that provide me the details of account no then they will only say that its barclays - year - 2007 (I was in school) - they are not willing to provide any ac no.

Already filed fir, they had stopped calling for 6 months & now they have started calling again, at my work place, relatives.

I wana live in peace for my rest of days, please stop calling at these numbers :[protected], my no is [protected],

I have even visited kotak branch with my cibil report & they confirmed that you won't receive any further calls.

I am a kotak mahindra bank customer from last 4 years and i moved to different city & state. I cannot access my online banking or pay my bills because i cannot access my online account without the otp number. The number which is registered with kotak mahindra bank i. E. No longer exists anymore. I need to update my new mobile number, but i cannot do this online and talking to customer care has not helped at all.

Please help...

Please note i had been issued a new credit urbane chip card on dt. 28th july 2016 on the basis of my old credit card of kotak bank as renewal. There after on 03rd aug 2016 at 15:00 hrs, i was repeated call by unknown person from cell no. [protected] asking details of my card for verification purpose, one lady staff & one male assisted posing as bank official & thereby compelling to give details or confirming my pancard no., also whether same is master card or visa card, expiry date, other details of backside of card, hence the send sms to my mobile to convince m reward points & gifts will be send to my mail address. Accordingly same day on 03rd aug 2016 a fradualent transaction was done & rs. 8478/- was debited from credit card account. To fraud merchant dealsmantra_ epaykerela

Same day i realized & blocked my card vide compliant to kotak customer service mumbai sr. No. 1-[protected]... But regret to inform you i have approached kotak bank, khar branch personally, but not much assistance was given & still there is no solution for the loss incurred. I hope it must be some insider job of the bank, as bank is not given any positive response...

Pls help to get me to get a through investigation done & get the culprits booked at the earliest. Vijaykumar - mumbai email: [protected]@rediffmail.com

Res. Sir.
In kotak mahindra bank i have one current account. I have deposited cash in my accounts. I deposited cash in my own account and in my home branch.
Now bank is charging for cash deposit.
They never inform about such a charges prior. And now they are deducting cash deposit charges.
I want to know how they are charging on our own money.
Thanks....

[protected] i received a mail stating
Subject: loan confirmation mail — c h amarnadh reddy

Dear sir,

This is with regards to your personal loan application with kotak bank

Request you to confirm the below details

• kindly confirm that you have applied for a personal loan with us :
• your employee code as per payslip/id card :
• applied loan amount...

I have applied for a personal loan for the amount of XXXXX.

I got call from this number [protected] (his name might be shaif) from Bangalore, Kotak branch has approached me with these promises,


1. tenure 5 years
2. processing fee 999/-
3. pre-closuring charges is 0% after one year
4. Rate of interest is 11.49/-

I have submitted all the documents to him and same got processed.

On 23-June-2016 loan amount is credited to my bank account without confirmation call or mail.

I could see the below false charges criteria.

1. processing fee 3.3%/-
2. pre-closuring charges is 5%
3. Rate of interest 12.75/-


It is very disappointing to see people behaving this way.
Account No : SPLN59884940
CRN : 97606351

I have called and lodged the complaint to kotak mahindra and complaint number is[protected].
Till now no response. Please solve this issue ASAP.

Keep on getting a call from kotak mahindra bank's credit card sell persons. Many time i told no to them. Still they call from different mobile numbers... Daily they call and ask me apply for credit card. I told them update their database and escalated, still there is no luck.

Please help to stop this service.

My mobile numbers: +91 [protected]

I was working with a company wherein they asked me to open an account in ING Vysya Now it is Kotak Bank for salary. They told me that it is Zero Balance account. Now I left the company and joined some other company. I not using the Kotak Bank Account. Now the account it is showing negative balance of Rs. 2441.17 . I want to close this account . Please help me .

Hi,

Kotat bank charged me. I wanted to know reason of below charges.

08/08/2016 Chrg: Decl/[protected]/ALW07071/[protected]/250616 TBMS -28. 75

Account number : [protected]
Contact: [protected]@gmail.com