Kotak Mahindra Bank Complaints & Reviews

Hi,

I am a resident of mumbai. I had taken a loan from kotak mahindea due to a personal issue that i had. I have always tried to kp my paynwnts on time. I may have defaulted a couple of times, not saying a no to that, but i have made my payments.

This month i was unable to make a payment, reason being that i have met with an accident. I have got a head injury, an ear injury, an eye injury and a broken knee cap. Due to which ivwas hositalised and had to pay a huge amount for medical concerns.

I have got calls from the recovery team stating that my payment is not made, to which i have informed them the situation.

Today i get a call from some lady, very sorry but i do not remember the name. She direcrly sked me if i should send some one home or at my office address to pick up the payment. Now, this was the second call in the day. I had received a call from a guy just 10 minutes earlier regarding the same. To which i again explained the situation. Then this lady calls me again. I told her that i am in the hispital and will not be ble to make the payment as i need some more time. This lady tells me that, by your voice, you do not sound to be in the hospital. You should take a loan only if you have the money to pay back. You do not the amount to pay then why take a loan, to which i asked her that i want to speak to her manager. To that she asks me why do you want to speak to a manager? What different will you tell him???

Is this the kind of bad customer service that kotak mahindra offers??? Or is it that they cannot afford to pay a decent staff, who can talk politely in wnglist, rather than having ghatis call customers for recovery of payments.

I am very sorry for my language, but just to get to your notice that this is not the kind of customer service that any company would strive for and also, i have worked for a bank my self.

I would really appreciate if some action is taken. Because i am very sure that tour clls get recorded. If really youll are a bank then this is a customer complaint which is asking for some action to be taken. If so, pls contact me on my email address, conan.[protected]@yahoo.com

Waiting in anticipation of your reply.

I swiped rs.1000/- (one thousand rupees only) on 06/july/2016 at kotak mahindra bank atm beside to himayath nagar branch hyderabad telangana but i didn't get the money from atm machine but i received the message of credited amount of rupees 1000/- hence i have book a complaint on 08/jully/2016 complaint no.1-[protected] they promised that they will debit the money within 7 working days since we didn't receive money till 7th working day so were calling back them from 8th day there was no proper response from them till now we called 8-9 times for each call we are costing around 30-35 rupees,
Even we went to kotak mahindra bank himayat nagar branch hyderabad telangana so they stated that in this case you call to customer care people only and you will be getting rs.100/- of extra amount from the 8th working day but we dint even receive the money till now hence this is the 16th working day.
Hence please take an immediate action on this.

Dear sir

I want to foreclose my od account[protected]. (Crn no[protected]. I have given written request to provide foreclosure letter and lod.

Please process the request on top most priority. Attached is the letter submitted in your ambadeep office.

It is a painful experience to close my account with kotak mahendra bank. I am ready to pay off my loan as soon as possible but team is not ready to close it. It is surprise to see the attitude shown by the team, where customer is ready to pay but team is not ready to close the loan and handover my property documents.

Please generate my dc and lod letter as soon as possible. I want this to be done on top most priority.


Thanks & regards
M s sales corporation
Sujeet kumar tekriwal
[protected]

Had ordered for best compliment card worth rs 10000/- through net banking (Crn 18xxx7821) on 8th july 2016. Got the card delivered on 15th july 2016. When we checked the card balance before using it for shopping the card had a balance of rs 2000/-. When contacted the customer care, they revealed that the card was issued only for rs 2000/-. But my account was debited with rs 10115/- including service tax. Followed with customer care for a week nothing happened. On thursday 21st july 2016 spoke to mr. Pradeep challan and he accepted the mistake from kotak bank and assured that the matter will be resolved in 24 hrs. Not even a complaint number was sent to my registered email. I also sent couple of mails to customer service nothing happened.
Kotak bank proved that they are worst possible customer relation.
If this matter is not resolved at the earliest and not compensated for mistakes from bank will have to think about dragging kotak to consumer court.
Best compliment card number = 4214 9xxx 3xxx 0439

Also in the bank site their grievances webform does not work at all. Very clever rogue bank. The customer care does not care about customer.

(Crn[protected]
Thanks for not taking any action against the concern i had raised ‪#‎kotak‬. Finally you guys won and charged me with 6 times of my credit card bill. But the way and the language used by your recovery agents was quite pathetic, please try to hire some literate people if possible so that they can manage to talk in a good way with the customers and don't end up by making wrong stories about people. We could have communicated in a good way, just by talking to the legal amount i had to pay. What was the need of involving my family into it and abusing them like anything. I am sorry but if you guys could have followed the legal process there was no need of this post from my side.

[protected]

Hello,

I have applied to close my salary account on june 15th, 2016, i have submitted unused cheques and debit card. My savings/salary account is still open. The kotak bank representative to whom i have submitted application is not doing anything, saying will check and now he's not responding to calls also. Can you please do the need full.

Crn: 91295804
Banking account number: [protected]
Account closure application no: 75571

Please close this account immediately.

Dear team,

Greetings from london!

I have spoken about the following issue with kotak customer service team and they have asked me to write to this email address stating i will receive solution from you within 24 hours.
My crn number is 99035016 and i have moved to london on 27th of june.
Since i have been here i am unable to access kotak bank mobile app and website, i have attached mobile banking screenshot and pasted webpage screenshot with error mentioned in the email i had sent to service. [protected]@kotak.com on 13th july but have not received any revert from them.

I need this to be resolved at the earliest possible as i am unable to access my account due to not able to access kotak website or mobile app.

Hi,
I want to share my worst experience witj kotak mahindra bank. There were two transaction failure from kotak atm on 10th of july. I registered complaint on the same day, they told me that the fund will be retuned within 7 working days. It 12th day today but i have not received my fund.

There were two transaction failure one of 20k and another of 15k.
I have calling customer care everyday but hearing same ans.. 'complaint is in progress, '.

My crn is 66742836
Contact no [protected]

This complain is regarding credit card bill issue. First they added a late payment fee of 500 where i paid within the given time frame. I mailed them and they told the late payment was waive. Again in the next month the late payment was added with the late payment of current month. I already paid all the bills with given time frame. I have the transaction number and snapshots also. They are saying me to pay again those late payment fees....

Dear Sir,

I have been tryin to ope for the net banking view services from your brabourne road branch and this thing i am trying since 5 months.

The story is like this : -

1. first time they gave us the form for net banking and we made it signed from our proprietor and gave them back. After few days they said that the sign is not matching so they gave another form.

2. again we made it signed from the proprietor and gave them back. After few day our executive went to ask for the ID and password. Their answer was that they have lost the form given by us so again they gave us a form.

3. Again we made it signed from the proprietor and gave them back.After few days our executive went to them for asking about the ID and {password and their response was that this will be dispatched to the mentioned registered address. Fine we had agreed to that. After 20 days we again went to the branch and they said that the courier came to the registered address but was reverted back. My question is we receive all the posts and their post only was reverted??

4. Again they gave a form and we made it signed from the proprietor and they said this time they will make sure that the thing is done for sure. We submitted a form and after 10 days we went to the branch and asked about the ID and Password. Now their response is that the ID and Password is dispatched from HO on 13th of July and today is 20th of July and i don't trust them anymore.

I want to close all the business accounts which we have in kotak group.

PATHETIC CUSTOMER SERVICE

PURPLE
ACCOUNT NUMBER :[protected]
CRN :[protected]
PHONE : - [protected]
BRABOURNE ROAD BRNCH

Regards.

I had taken a personal loan from kotak mahindra bank, bangalore. I was paying my emi through icici bank and after certain period they came back with cheque bounce charges whereas sufficient balance was there in my icici bank account. After many communications and discussions they asked me to pay the amount because icici bank has not cleared ecs and as a customer i had to pay 2500 change without my fault. After experiencing such incident i have decided to foreclose the close and i informed them that i want to foreclose the loan and i have written mail to service. [protected]@kotak.com. Its already been 5 days over, but there is no response from the bank. When i called them they are telling its 30 days notice. Feeling very bad that i have opted a pl from such a worst bank. My emi falls on next month.

I have decided that i don't want to maintain any relationship further, so going to surrender their credit card also.

My loan details. Spln[protected].

Kindly help me to close my personal loan.

Thanks & regards,
Shankar

They give u an email to write ur complaint but they never reply one of the worst bank, don't open an account with kotak mahindra u will be very disappointed., 3rd class bank they will be in touch with you to open up an account with them, once u open up account with them, then u will never hear for them., please choose another bank instead of kotak mahindra. They are big zero in customer service

Sir


This is i am writing to you, since 29th may 2016 i have made complaint for the double payment since then they are not able to resolve the problem. They are even not able to conform that they have made the payment to the merchant.


This is i am writing to you, since 29th may 2016 i have made complaint for the double payment since then they are not able to resolve the problem

My a/c no. Is[protected], on 29th may 2006 amount of rs1654/=was debited twice in my a/c. The first transaction was failed when the card was swapped.
I have made complete for it still i have not received the amount credited.

They are even not able to conform that they have made the payment to the merchant. But i have conform from the merchant that only one trasaction was complited

Kindly do the need full

Vishal gupta
Tell:[protected]

Dear sir/madam,

I would like to bring to your notice the fraudulent practices of the kotak mahindra bank. off late, a transaction has been made through my credit card. and certainly, i haven't made it. i tried reaching out to the bank for the details. but the poor responsiveness of the bank hasn't left me with any option but file a complaint against them. they have neither paid heed to my emails/phone calls nor my request to deactivate my credit card. the bank has multiple hidden charges and constantly harasses its customers. there is no body to reach out to. the money of the customers isn't valued. please assist in doing justice to me and my hard earned money.

We (chetanshi nene & peyush nene) have opened 18 fds of rs.1 lakh each with ing vyasa bank [sb a/c:[protected]]. we have received all fds in hard form, in which maturity amount each fd: rs.1, 20, 061.20 is clearly mentioned (copy attached "one fd chetansh nene. pdf").in total rs. 21, 61, 101.60 for 18 fds.

Now, ing vyasa is merged with kotak mahindra bank. my wife chetanshi nene has also one account with kotak mahindra bank [sb a/c: [protected]], where now these fds along with fds in a/c: [protected] are visible (snap shot of all as well as detail of one fd attached "kotak ing fds. pdf" and deposit schedule").

Now, maturity amount each fd: rs.1, 20, 053.81 is appearing, i. e., less proceeds of rs.7.39. i believe any merger should respect commitments of merging organisation. legally, kotak is also bound to fulfill all committments of ing vyasa.

In my case, loss to me for all my fds are coming out to be rs.133.02 (assuming my calculation is not wrong). suggest to check records at your end and ensure i get committed amount on maturity to carry on my faith with uday kotak group.

Kindly ensure net maturity proceeds of rs.21, 61, 101.60 on 24 aug 16.

Kotak mahindra bank credit card chya recovry sathi atishay ghanerdya shabdat shivi gal karit aahet an paise vasul karaychi dhamaki det aahet mulat je loan clear jhalel aahe tyach statment n deta ya shabdat bolnyachi authority tyana kuni dili. varun ti bai aapal nav sangat nahi..eka purushakadun vasul karun gheil ashi dhamaki det aahe so kotak ne ya saev vishayakade laksh ghalave.tashihi mi noupada police station madhe N.C keleli aahe.

Hi Nilkanth,

As per our discussion I have agreed to pay Kotak in 2 installments to clear the credit card overdue, First installment will be paid by me on the 25th of this month and the next on the 25th of next month.

However after me repeatedly asking that I should be receiving no calls from the collections team, I am still getting calls from the representative Julie Shetty on my phone on watsapp harassing me everyday, This is not acceptable and I was adviced by Jyoti Lokhande that I need to speak to Nilkanth Parab about this issue which I am, Still why is this Julie calling me and messaging me all this crap. Please understand this is a mental harassment.
I am clearing my dues because I want to pay it back not because of this Julie calling me over and over again, This is unethical behavior and irresponsible way of treating a customer who is paying her dues to the bank.
I need a action taken against her or a written consent that I would not be getting any calls or messages from her.

And she is not only calling me but My relatives also everyday, this is very insulting and once I am agreeing to pay why am I getting calls .
Awaiting your response on the same,

Thanks,
Jyotsna Clifford

I have applied for a personal loan with kotak mahindra bank, loan process was super fast until they collect all the documents from the customer. After that for the payment we have to run behind them.

They don't even check emails. I used to call the person who collected the documents and after some point of time he has given another guy's number. Like that i have got 4 different number. Nobody responses. I has been a month time and i have signed in their loan agreement and given 9 cheque leaves and not got the money yet.

Name Atul kumar Verma
CRN[protected]

The merchant at lenevo shop nehru place delhi, swipe my debit card to deduct 21, 900 from my account on date 14 july 2016, the transaction status shown declined at merchant side, but when swiped again i got message that transaction is declined due to insufficient balance means there was deduction from first transaction.

Now shop owner is saying that they have no amount received in their merchant account.

So i am not sure that what is happening in this case, i want my money back to account, Generally in these cases money reverted back in 24 hrs. i called customer support but no satisfactory response.

Hi there,

My name is ratheesh, i am a account holder in kotak mahendra bank, account no[protected] branch : ulsoor, i have credited cash to the wrong account no on 12/09/15 and 16/09/15, using net banking, on 12th of september i have credited 500rs to the account no[protected] mistakenly, ref no: imps/48/[protected], and on 16th sep i have mistakenly credit 2000rs for the same account no through net banking ref no: neft/mbr[protected], total amount i have credited 2500 for the account no[protected], which is a canara bank account holder, actually i want to deposits to the account no[protected], account holder name: maria bindhu, branch: moolaikaraipatti, bank: canara, for your reference i have attached snap shot of transaction done on both days, i have already logged a complaint for this issues through call, but there is no proper response from your end, ‎please do need full as soon as possible.


I have logged this complaint 3 times but there no proper response from you people,