Kotak Mahindra Bank Complaints & Reviews

Pathetic customer service. Never had such bad banking experience. They are frauds. They deduct money from customers accounts for opening account & tehn never approach the clients. Their executive shows their bad attitude, they are even not bothered to update clients about the status. False promises by customer care for supervisor call. Non responding call center. They respond to Customer without checking things. Would never recommend to anyone.
Having a very bad experience with Kotak. People please avoid this bank...its not meant for average working class people. They will ruin your little savings.
Contact No. [protected]

Kotak charge me TBMS Lot of time i notice today what charge is it?


01/08/2016Chrg: CW/[protected]/[protected]/DCB06925/220516 (Value Date:30/07/2016)TBMS-28. 7511, 592.82 31/07/2016Chrg: CW/[protected]/[protected]/SACWG840/130516 (Value Date:30/07/2016)TBMS-28. 7511, 621.57 31/07/2016Chrg: CW/[protected]/[protected]/DCB06925/040516 (Value Date:30/07/2016)TBMS-28. 7511, 650.32 30/07/2016Chrg: CW/[protected]/[protected]/SPCN0953/020516TBMS-28. 7511, 679.07


09/05/2016Chrg: CW FEE/[protected]/[protected]/190416 (Value Date:07/05/2016)TBMS-22. 9016, 068.59 --


03/05/2016Chrg: CW FEE/[protected]/[protected]/230416TBMS-22. 90291.49

Hello sir

I have bank account in kotak bank[protected]. I am give request to debit card last moth 7 july but till date I am not getting debit card
last 28 day I suffer without cash . I followed with customers executive but they only given answer request status is process
Please take action for them.

Thanks & Regards
Yogesh mahale
[protected]

My a/c no is nre [protected] vashi branch 0669. i have received pre credit intimation on 27/07/16 afternoon regarding they have received my usd funds from company maersk line as i am an employee. vashi branch credit my money into my a/c on 01/08/16 after repeated calls.in june month also they hold my funds for 2 days. amol deshmukh dp/manager mob no [protected] did not pick up the phone nor replied my mail i have sent to him even vashi branch officials are picking up the phonesir this is not professional approach as i need the money for my family maintainance.
Hope a positive reply for my query
Thanks
Alfaaz amin kazi

Hi, my complaint is regarding cash not disbursed from atm and amount got deducted from account, i used the kotak debit card tried to withdraw from non-bank atm for this transaction. I launched a complaint against that but they closing it immediately next day and asking me to wait for another 7 working days, this happend 2 times. And when i call the customer care they are some bull and there response is no proper. I asked one your customer support guy to connect me to his manager, but no proper response. I has been almost a month from the date of transaction.
My request id is sr#1-[protected].

It has been almost a month. Please do the needful.

Hello I am mohamed thameem from chennai. your banking services is very bad, I has been submitted all document for kotak mahindria bank for current account opening process at 21.07.2016, but 02.08.2016 the account does not open. your branch manager told me account opening with in four days but still know we get not account number, this is your banking service.
so I missed my client by later opening account, I feel bad banking service for kotak mahindra bank.
my contact number [protected]
my application number[protected]

Hi everyone,

I am having jifi account in kotak mahindra bank.In this account there is no need to maintain the minimum balance. But now i am being charged 5 times of rs 28.75 for past three days for unknown reason till today. I don't how long they will loot my amount lke this.

They are already looting our money in many ways, the highlight part is if i tried to call the customer care, they are not toll free and charged like normal call and the call also not get connected for 6 seconds and automatically it cut off and balance is reduced from my mobile account also.

I tried 5 to 6 times and i lost my 6 rupees for dailing the toll free number and hearing the beep sound and not even say hi to the customer care. That is too costly for just hearing a beep sound for 1 second 1 rupee.


2/07/2016
Chrg: cw/[protected]/[protected]/01972002/230516 (Value date:30/07/2016)
Tbms - 28. 75

1/07/2016
Chrg: cw/[protected]/[protected]/01972002/230516 (Value date:30/07/2016)
Tbms - 28. 75

31/07/2016
Chrg: cw/[protected]/[protected]/01972002/230516 (Value date:30/07/2016)
Tbms - 28. 75

31/07/2016
Chrg: cw/[protected]/[protected]/01972002/230516 (Value date:30/07/2016)
Tbms -28. 75

30/07/2016
Chrg: cw/[protected]/[protected]/01972002/230516
Tbms-28. 75

This is in reference to home loan account number hl[protected]Rs. 45, 000/-.) which was cancelled in sept 2014 but still it's shown active in my cibil report. Please remove the said loan from my account asap.
Mr. Sachin rawale (Hf sales | m: [protected]) has also sent request for the same twice as shown below. This is in reference to home loan account number hl[protected]Rs. 45, 000/-.) which was cancelled in sept 2014 due property deal cancellation but still it's shown active in my cibil report. Please remove the said loan from my account asap.
Mr. Sachin rawale (Hf sales | m: [protected]) has also sent request for the same twice as shown below.

I got a credit card from kotak. They activated some card protection and took 1500 rupees. Thieves. I paid all the money in three installments within the date and every month they used to add late payment fees and asked me to pay the same amount again. I gave them the snapshot of all the payments with transaction id and they again told me we received later. They already looted more than enough. Feeling frustrated with these cheaters. They never used to receive calls. If your system is down 23 hours per day then why r u deducting money for call. Still i am dropping them mail from last 2 months. No satisfactory answers. I gave all screenshots with everything with transaction numbers still these guys want me to pay. And worst costumer service i ever say in my life. At least i expect i get a resolution.

Hi all - i have given the docs for opening savings account 15 days ago, still now the account is not opened and the executives are not responding properly. My account is already debited with 13k and the executive who has collected the docs is also not responding properly. I spoke to customer care and written mail to nodal officer and there is no reply on that. I have copied vijayana asm [vijayan. [protected]@kotak.Com]of kotak on all e-mails and he...

Hl[protected]
Id 210753
Name devraj patel
This is to inform you that your are charging high home loan rate to me which is 11.10%.
I have taken a floting home loan which means you have to charge home loan rate according to rbi guide line. But you are not doing so. If bank does not deduct my home loan rate. Then i have to complain of your bank to gravience department of rbi.

Hi,

I am a resident of mumbai. I had taken a loan from kotak mahindea due to a personal issue that i had. I have always tried to kp my paynwnts on time. I may have defaulted a couple of times, not saying a no to that, but i have made my payments.

This month i was unable to make a payment, reason being that i have met with an accident. I have got a head injury, an ear injury, an eye injury and a broken knee cap. Due to which ivwas hositalised and had to pay a huge amount for medical concerns.

I have got calls from the recovery team stating that my payment is not made, to which i have informed them the situation.

Today i get a call from some lady, very sorry but i do not remember the name. She direcrly sked me if i should send some one home or at my office address to pick up the payment. Now, this was the second call in the day. I had received a call from a guy just 10 minutes earlier regarding the same. To which i again explained the situation. Then this lady calls me again. I told her that i am in the hispital and will not be ble to make the payment as i need some more time. This lady tells me that, by your voice, you do not sound to be in the hospital. You should take a loan only if you have the money to pay back. You do not the amount to pay then why take a loan, to which i asked her that i want to speak to her manager. To that she asks me why do you want to speak to a manager? What different will you tell him???

Is this the kind of bad customer service that kotak mahindra offers??? Or is it that they cannot afford to pay a decent staff, who can talk politely in wnglist, rather than having ghatis call customers for recovery of payments.

I am very sorry for my language, but just to get to your notice that this is not the kind of customer service that any company would strive for and also, i have worked for a bank my self.

I would really appreciate if some action is taken. Because i am very sure that tour clls get recorded. If really youll are a bank then this is a customer complaint which is asking for some action to be taken. If so, pls contact me on my email address, conan.[protected]@yahoo.com

Waiting in anticipation of your reply.

I swiped rs.1000/- (one thousand rupees only) on 06/july/2016 at kotak mahindra bank atm beside to himayath nagar branch hyderabad telangana but i didn't get the money from atm machine but i received the message of credited amount of rupees 1000/- hence i have book a complaint on 08/jully/2016 complaint no.1-[protected] they promised that they will debit the money within 7 working days since we didn't receive money till 7th working day so were calling back them from 8th day there was no proper response from them till now we called 8-9 times for each call we are costing around 30-35 rupees,
Even we went to kotak mahindra bank himayat nagar branch hyderabad telangana so they stated that in this case you call to customer care people only and you will be getting rs.100/- of extra amount from the 8th working day but we dint even receive the money till now hence this is the 16th working day.
Hence please take an immediate action on this.

Dear sir

I want to foreclose my od account[protected]. (Crn no[protected]. I have given written request to provide foreclosure letter and lod.

Please process the request on top most priority. Attached is the letter submitted in your ambadeep office.

It is a painful experience to close my account with kotak mahendra bank. I am ready to pay off my loan as soon as possible but team is not ready to close it. It is surprise to see the attitude shown by the team, where customer is ready to pay but team is not ready to close the loan and handover my property documents.

Please generate my dc and lod letter as soon as possible. I want this to be done on top most priority.


Thanks & regards
M s sales corporation
Sujeet kumar tekriwal
[protected]

Had ordered for best compliment card worth rs 10000/- through net banking (Crn 18xxx7821) on 8th july 2016. Got the card delivered on 15th july 2016. When we checked the card balance before using it for shopping the card had a balance of rs 2000/-. When contacted the customer care, they revealed that the card was issued only for rs 2000/-. But my account was debited with rs 10115/- including service tax. Followed with customer care for a week nothing happened. On thursday 21st july 2016 spoke to mr. Pradeep challan and he accepted the mistake from kotak bank and assured that the matter will be resolved in 24 hrs. Not even a complaint number was sent to my registered email. I also sent couple of mails to customer service nothing happened.
Kotak bank proved that they are worst possible customer relation.
If this matter is not resolved at the earliest and not compensated for mistakes from bank will have to think about dragging kotak to consumer court.
Best compliment card number = 4214 9xxx 3xxx 0439

Also in the bank site their grievances webform does not work at all. Very clever rogue bank. The customer care does not care about customer.

(Crn[protected]
Thanks for not taking any action against the concern i had raised ‪#‎kotak‬. Finally you guys won and charged me with 6 times of my credit card bill. But the way and the language used by your recovery agents was quite pathetic, please try to hire some literate people if possible so that they can manage to talk in a good way with the customers and don't end up by making wrong stories about people. We could have communicated in a good way, just by talking to the legal amount i had to pay. What was the need of involving my family into it and abusing them like anything. I am sorry but if you guys could have followed the legal process there was no need of this post from my side.

[protected]

Hello,

I have applied to close my salary account on june 15th, 2016, i have submitted unused cheques and debit card. My savings/salary account is still open. The kotak bank representative to whom i have submitted application is not doing anything, saying will check and now he's not responding to calls also. Can you please do the need full.

Crn: 91295804
Banking account number: [protected]
Account closure application no: 75571

Please close this account immediately.

Dear team,

Greetings from london!

I have spoken about the following issue with kotak customer service team and they have asked me to write to this email address stating i will receive solution from you within 24 hours.
My crn number is 99035016 and i have moved to london on 27th of june.
Since i have been here i am unable to access kotak bank mobile app and website, i have attached mobile banking screenshot and pasted webpage screenshot with error mentioned in the email i had sent to service. [protected]@kotak.com on 13th july but have not received any revert from them.

I need this to be resolved at the earliest possible as i am unable to access my account due to not able to access kotak website or mobile app.

Hi,
I want to share my worst experience witj kotak mahindra bank. There were two transaction failure from kotak atm on 10th of july. I registered complaint on the same day, they told me that the fund will be retuned within 7 working days. It 12th day today but i have not received my fund.

There were two transaction failure one of 20k and another of 15k.
I have calling customer care everyday but hearing same ans.. 'complaint is in progress, '.

My crn is 66742836
Contact no [protected]

This complain is regarding credit card bill issue. First they added a late payment fee of 500 where i paid within the given time frame. I mailed them and they told the late payment was waive. Again in the next month the late payment was added with the late payment of current month. I already paid all the bills with given time frame. I have the transaction number and snapshots also. They are saying me to pay again those late payment fees....