Kotak Mahindra Bank Complaints & Reviews

Dear sir,
I opened a bank account after so many request from person of kotak mahindrs bank visiting my office in delhi.
Even i don't need but he told me about benifit and some other features. He asked me for a cheque rs 20000k but he said he will return it after account will get open as it is 0 balance account.
After opening account he put cheque for clearing when i saw that i called the person of kotak he didn't responded....

Hi,

My Kotak SPLN Loan Account number 59631463

I have my bank account with the necessary funds (Rs 13, 301/-) on 7th April 2016 to clear my EMI amount on 10th April 2016. But ECS has not been initiated by the bank on 10th April 2016 and the EMI amount not debited from my account. Bank executive said there was some server problem and unable to debit.

Now the bank says to pay by cash with bouncing charges behaving in a way that the customer has delayed in paying the EMI on time.

I really don’t know what to say. In spite of intimating “n” number of times to mail IDs (service.[protected]@kotak.com; service.[protected]@kotak.com) that I have sufficient funds in my account since 7th April 2016 and the EMI of Rs 13, 301/- is not deducted for the month of April 2016, which is supposed to be deducted on 10th April 2016.

I had sent a mail in this regard on 14th April 2016 and till now I haven’t got any replies from the bank for the mail sent from my side.

Today I just received a call 30 minutes back from[protected] which is your bank number & one of the gentlemen from recovery team who spoke with me saying that the EMI of Rs 13, 301/- for the month of April 2016 is pending from my end & will send a collection executive to collect it and I should pay by cash along with bouncing/recovery charges. I asked him; when the funds are available in my account before the due date and why it is not cleared via ECS. Why the amount not debited on 10th April 2016. He disconnected the call. The executive who spoke to me (gentlemen) very coolly says that there is a server problem in the bank & hence the amount can’t be debited and I need to pay by cash now with bouncing charges. This clearly states that the delay and problem is from bank server side and for what reason I should pay by cash and why I should pay bouncing/recovery charges. When I asked a question the executive from the bank puts the phone off.

The conversation which I had with the lady after the 1st call which I dialed to the same number is been fully recorded and she has agreed that the delay; mistake whatsoever is from the Kotak bank side only and it has happened to many customers this month due to server problem. I am not bothered about others and I don’t have time for that. I am worried about myself and my track record.

I would like to intimate very clearly that I had sufficient funds in my account before my due date (10th April 2016) and till now it is available. I can’t pay my EMI by cash to your recovery team. I am no where liable to pay the EMI amount by cash when the funds are available in my account.

Hence you have to only do an ECS debit from my account for the EMI amount of Rs.13, 301.00/- Also ensure my CIBIL score does not get affected because of this. I normally check CIBIL score on a quarterly basis and this April 2016 EMI should not be mentioned as default because the ECS transaction is not been initiated by bank on 10th April 2016.

My CIBIL score should not be reduced because of this issue where as a customer I am not responsible for it.

Thanks and Regards,
A Prabhu

Kotak Mahindra Bank Credit Crad Department is the worst department
They call you for Credit Card and tell you that you will get the credit card within 15 Days
They have called me many time
each times i told them reality about my address, ITR, salary slips bank account details and ID and all. each time they assured me that you will get credit card this time
we have launched it for you for free this and that
but each time kotak will refuse your application some times due to address is not serviceable, some times salary issue some times others issues, all the things are WTF
Why your guys are calling me if i am not eligible, i told them each reality then why they are coming to my premises to collect the documents, Just waste our time and to drink tea and cold drinks.

Dear Kotak Mahindra Bank Now Listen
I did not asked you to make my credit card
each time your guys called me and harassed me, i think i had spent more than thousands in serving tea colddrinks and all stuffs for your guys
So Dear Kotak Mahindra Bank Please do not call me or tell me to make my credit card
Because You Kotak Mahindra bank is Not Eligible to make my credit card.

Thanks
Tushar

Please close my kotak mahindra saving account. As two times amb charges are deducted from my account. And this charges are to much high. Other baks are not deducting that much amb amount.
My account number is : [protected]

Hi I would like to raise a complaint against kotak credit card as they have taken out 17794.57 from kotak bank account without my authorization and and they have not put that money on the credit card as well and have blocked it and when contacted they say that they will credit the money onto the credit card after 2 days. All of this happened even after me contacting them upfront earlier in the day and telling them that I am going to make a payment.
The advisor I spoke to did not inform me that the money will be auto debited and because of this action I have been stranded without any money.
Spoke to manager call austin fernandes and he said that it is mentioned in the terms and conditions that they can take the money without permission but could find anything there.

Dear Sir/Madam, This is to inform that I Jinit solanki had a credit card from ABN AMRO BANK card in 2007 which I have never applied and someone else miused the card and there is a huge outstanding on this credit card

Now I am getting HARRASING THREATS KOTAK Bank recovery team from 61988359 MS NEELAM seeps branch andheri (e).
They are continously calling on my landline and my relatives and my other office associates like my collegues and my boss for the payment. Today I got around 150 calls in 1 days and that is happening with me from last 1 week . I have got around 600 calls this weeks for the same . This is kind of bad service Kotak bank is giving.
Your executives are behaving like gundas and they are not able to listen to anyone. They are continiously giving bad and abusive words on phone and asking my relatives and other people to pay my dues.
I have explained it to the bank before that I have no dues left with bank . I will file a complaint with police regarding your recovery team as I have there address. They are mentally torturing my relatives and other people who have nothing to do with this.
Mr Uday Kotak please take serious actions against your recovery agents as I have filed a complaint with consumer court and also with RBI for the same
This is not just happening with me but will all the credit card holders of ABN amro that your bank is troubling neccesaary.please take necessary action against those resonsible for harressing mentally the customer.
If I get more calls from your recovery agents. Your company will be responsible for there actions and not me as they are uncessary harressing and troubling me without reason
I want you to take some strict action against the offenders and they are acting against rbi rules. Please take some serious action and urgently.

Thanks

Jinit Solanki

The Bank does not refund you if happen to use a ING Vyasa ATM that in my case, at Jayanagar, Bangalore did not dispense cash but my account was debited with Rs 10, 000/- and now the bank is unwilling to refund me. They state that as per the 'acquiring' banks records they will not reimburse.I had to raised the issue several times thru phone banking and net banking since the service staff only raises SRs and closes them promptly within the TAT without resolution. Each time I'm asked to wait for seven working days and finally after a month they tell me I will not be refunded
This is very unfair I have lost my money due to the faulty machine and they will not make any attempt to check CCTV recordings.

I opened a term deposit in kotak mahindra bank. Actual tenure was 1 year. I closed it 45 days before the maturity date due to emergency need. But, the bank has returned less than the actual term deposit principal amount. I raised a request to return the full principal amount and the interest with the adjusted interest rate due to premature withdrawal. I have been waiting for my money for more than 7 days. No action has been taken from the bank to resolve the issue and return my money. The default response I get from the bank whenever I contact is bank is working on resolving the issue.
Level -1 service request number is 1-[protected].

Honestly the staff sucks and you guys owe it.

My RD maturity was schedule on 11/03/2016 but they changed it without any notice to 5/04/2016.

Complaint raised on 11/03/2016 but still they are trying to find out what the exact problem is even after a complete information was provided in email (The Fact they were not bothered to read the mail I sent to them).

On 18th the Branch ask for RD number (I mean who made them Manager/Branch operational manager?) They need to know first what is my RD number what they might have got from a single click and the Operational Manager - sir I know everything but in fact you don't know anything.

Branch-Customer Care-Customer Care floor manager-even the Nodal are least bothered to solve this.

All they have made is a Merry go Round where they are standing in the center and customer is rotating round and round.

unauthorized transaction is as per their TOS and asking for it's interest is a big crime where customer had called their customer care for 10+ time and still they are trying to find out the issue.

Kotak Mahindra Bank truly Sucks - a co-op or a PSU bank are much more efficient as compare to their staff.

Best Compliments to,
Kotak Mahindra Nerul East Branch,
Ref no: 1/[protected]
Ref no: 1/[protected] (Raised on 22/03/16 to nodal) Even they are sleeping.

To all the efficient team read the Mail first before commenting any thing silly.

I have been using kotak credit card for the past 4 years. my CRN number is 50341373. on march 4th they suddenly decreased my credit limit to 28100 just by infroming me through an sms with an immediate effect. i called upto the customer care and asked about it they told that due to internal policy of the bank they have decreased the limit. on the same month bill the over limit fee has been raised and i called to customer care care they had made the reversal of the overlimit fee. again on the date of 23rd march they have decreased the limit to 26800 and i called to customer care and i got the same answer that due to their internal policy and they had made me the overlimit fee reversal. again on the date of 29th march i have receied an sms that my limit has been decreased to 26600 with immediate effect. i called to customer care regarding this they r telling the same reason that due to internal policy of the bank they have decreased. currently there are EMI's running in my card and at the time of bill generation there will be an overlimt fee will be coming.i asked to reverse the amount they are telling that sir, you know that u will be charged an overlimit fee so to avoid that you want to make an advance payment in yourcard. is this the way they talk to thier customer. if i am asking the reason for decreasing the limit they are saying that due to their internal policy.. just send an sms stating that your limit has been decreased wiht an immediate effcet how come the customer can make the advance payment with out knowing the bill amount.. i told the customer care executive that i will surrender card the lady is telling that no problem sir, you are the only customer for us. i[censored] want to surrender first make clear the outstanding amount and call us for surrendering the card. we will help u.. In other bank if a customer want to surrender the card they are helping the customer not to do like that. we will help u to solve ur problem. but in kotak mahindra bank they r not knowing to keep the customer. kindly help me.

Hi
I have applied for Kotak credit card.Executive said that there is no joining fee and it will be lifetime free if I register for billpay.
Now they have charged joining fee, not reversing it and also not helping me.
Created two SRs but they simply close it without communicating me any resolution. (Request Nos:- 1-[protected], 1-[protected])
Please reverse joining fee transaction and cancel the card as I do not want it if it is not lifetime free without joining fee.
Regards
Sumit S.
CRN No:[protected]

Very bad experience while opening 811.
I have open 811 new account online and verification done on Saturday by home verification .After verification i got message with link to pay and i paid through Debit card 1500 rs, but still amount not updated in my 811 account. Tried called to customer care but they say that its not there link but i am getting balance update on same sms contact by which i get this link. Rise complaint request to kotak bank site but no responce. Can you guys tell me what going on? Please i am requesting you give me my money back? I tried every possible way to reach you i don't want to open account in your branch please give my money back.

Below are the transaction detais..
Name= Akash
Crn:[protected]

1. Bank name by which amount debited = PNB
2. Email id used at the time of transaction. [protected]@gmail.com
3. Contact number [protected]
4. Mode of payment (Credit card or debit card) Debit card
5. If card is used then first 6 and last 4 digits of card. 607093××××××7772
6. Bank statement. Attached
7. Transaction date.19/10/2019
8. Transaction amount.1500
9. Website name. https://sabio.kotak.com/STP_FUNDI\
10. Transaction id (If available): INV22f4f664D02

Hi its been more than 2 months i have requested for replacement of lost credit card, but could not receive my card till now.If i am calling to kotak customer care then getting an information that its pending with bluedart and they are providing awb no.I tried calling bluedart customer care they have asked to check with bank.
I have been calling many times to the kotak customer care..And getting same information wait for 2-3 days, pending with bluedart and not giving complete details.Is this the way how you respond to customer.I am very unsatisfied.Please take the necessary action.

I have been cheated by the bank stating a free card will be given to me based on a personal loan I have taken, but was charged joining fee . Then I contacted customer care to close the card 3 to 4 times, every time executives are taking the requests and saying we have tried to contacting you but you r not reachable and unconditionally closed the tickets. Could you please help me have this issue resolved as they are not even giving any Higher officals email or contact details for me to discuss the issue.

Hi Sir,

My 22, 000 was deducted from my account one day saying that my accoun t was not maintaining minimum balance, after too many converstaions from mutiple people, including company management and Kotak bank, they said they will reiumburse small amount every 3 months(2700 rupees) BUT for that they asked me to deposit 10, 000 rupees. so I deposited 10, 000.

Inititally they refunded 5000 rs, in that again they deducted 2100 rupees immediately, after talking to customer care, they are saying, they will deduct again around 3000 rupees.
I had to make more than 100 calls to the teams to refund, this process took for one month.
no email proof sent to me and secondly they are taking all their refund back.
was it a TRICK played against me to deposit 10, 000 more. Now whats the point of giving back 5000 rupees and taking all that money again in 10 days.

They told me not to Deposit anything till they clear all charges against me and asked me to wait for all these days, i recorded that conversation this time because I know how much they depressed me with their behaviour.

I cannot disclose bank account details. please call me on [protected].

I have written so many emails to kotak for transfer of my PL to HDFC bank but they are not responding to it . They are just asking for bank statement again again which I already did. I even once visited to their office in CP and Vaishali enclave and submited all the docs but still no response. I am being harrased. Please help.

Ritesh Kumar

1. Please refer kotak credit card application form no[protected].
2. I had applied for a credit card on 07 mar 2016. I recieved a verification call from your credit card verification department through tel no [protected].
3. I need to hereby inform you that the verification department of kotak mahindra bank lacks basic courtesy and needs a huge level of improvement. The person verifying details from me did not bother to introduce himself, in addition he was asking me details such as my pay details of which have been already been deposited to the bank in form of my payslip and my bank account statement. Apart from this while i was talking to him he abruptly disconnected the call and never cared to call back.
4. I had provided all details required by the bank in physical format, even after this if this kind of attitude is shown from the bank's employees, its a very sorry state of affairs.
5. I immediately informed the same to the customer care department of kotak mahindra bank, but they did no care to do anything.
6. Subsequently when i asked them to return my documents, they even did not care to return them. At the time of collecting the documents they were very prompt but now refuse to return the same.
7. This is nothing but pure customer harassment.

I have been cheated by the bank stating a free card will be given to me based on a personal loan I have taken, But was charged joining fee . Even before I received the card I get a statement with joining fee From July 2015 I have been following about the joining fee reversal . I have handed over the card at the branch stating Dont want the card and I dont want to pay the fee but I have still be levied with charges on the fee and in March 2016 I get a letter that the card is blocked by collections and i need to pay 4000 and my CIBIL is affected due to this . I really dont understand how heart less any bank can be to keep charging on a card which hasd already been surrendered . Could you please help me have this issue resolved as they are not even giving any Higher officals email or contact details for me to discuss the issue

My credit card No [protected] is not working . I do not know the reason . I tried calling[protected] several times to complain about this but it is always engaged. Could you please look in to this.
Thanks
N.Sivasubramanian
[protected]
20/2, Thirumalai Pillai Road, T.nagar, Chennai- 600017

Hello,

I have a personal loan with Kotak Mahindra Bank for an amount of 5, 08, 775 INR. My loan number is SPLN[protected]. My name is : Hemanth Palli from Bangalore.

My loan EMI was suppose to deduct 5th of every month where the EMI started from December 2015 and till Feb 2016 everything was proper. For the month of March, my EMI was not deducted and neither I was informed by the Bank guys. Later, when I called the customer care, they mentioned that March month EMI I need to pay it manually and that they will send an executive to collect the cheque. I have raised a complaint via customer care but no one reached me on this. Because of banks irresponsibility, my cibil score will be effected due to this. I want you to take proper action on such irresponsible people who are the cause behind it from Kotak Mahindra Bank.

My email id is [protected]@gmail.com. Let me know if you need any further information !!