Kotak Mahindra Bank Complaints & Reviews

Respected Sir/Madam

In reference to my Personal loan taken from ING VYSYA Loan NO.PL[protected] which is now under KOTAK Bank.

I have foreclosed my personal loan by paying my outstanding dues of INR 250, 000 on 2nd sept 2015 (acknowledged copy attached)

But sorry to say till date even after numerous follow-ups I have still not received PL Loan closure letter

After lots of efforts, I planned to bought a 2nd hand car on loan. So I choose Kotak Mahindra Bank for borrowing Car Loan as I had salary a/c with them. I got loan approval of Rs. 3, 00, 000/- on 18th June 2015 and cheque of Rs. 2, 91, 000/- after deductions ( Service Charge + Taxes + RC transfer fees of Rs. 2700/- ) disbursed & received on 26th June 2015. Agent "Vinay Kumar" who was involved in this loan process, told me that you will got your RC in next 20 - 30 days. But till now I didn't get my car's RC and it has been around 170 days ( around 6 months). After 20 days when I called him he said you'll receive your RC soon and after that day he didn't pick my phone. After lots of follow up from dealer and bank I came to know that he has left and another agent named "Santosh Kumar" is handling this case in October 2015 he asked me for documents again, I gave him Pan Card and Voter Id Card copies again because my previously given document was misplaced. He said before 30th October 2015 you will get your RC but after that also same thing happened and in November I again contacted him he said now we got previous owner's documents, within 15 days you'll get your RC then at the end of November he gave his senior's number and said he'll give your RC. I called his senior 2 or 3 times and he also always told me, I am not in office let me check your RC status and I'll call you back in 15 - 20 minutes, but he didn't call back anytime and now he also do not pick my phone. I am totally frustrated from this irresponsible behavior from Kotak Mahindra Bank and their agents. I am suffering from mental stress. Being a corporate professional I cannot go to branch every time after taking leave from office, It is affecting my professional life as well. Till now I had made more than 300 calls and visited bank branch more than 10 times after leave from office but still not getting any resolution. I have paid 5 installments of Rs. 10, 662 each after taking loan but I am not able to drive my car just because of RC. Without RC I cannot takeout my Car from my home. I need my RC as soon as possible and I need my 5 months installments (5 * 10, 662 = Rs.53, 310/-) back which I paid for getting harassed from bank, my phone call bills and conveyance charges of Rs. 5, 000/-. I did lots of efforts for getting my RC but didn't get that's why choose this medium and I need my RC as well as compensation from bank.

After lots of efforts, I planned to bought a 2nd hand car on loan. So I choose Kotak Mahindra Bank for borrowing Car Loan as I had salary a/c with them. I got loan approval of Rs. 3, 00, 000/- on 18th June 2015 and cheque of Rs. 2, 91, 000/- after deductions ( Service Charge + Taxes + RC transfer fees of Rs. 2700/- ) disbursed & received on 26th June 2015. Agent "Vinay Kumar" who was involved in this loan process, told me that you will got your RC in next 20 - 30 days. But till now I didn't get my car's RC and it has been around 170 days ( around 6 months). After 20 days when I called him he said you'll receive your RC soon and after that day he didn't pick my phone. After lots of follow up from dealer and bank I came to know that he has left and another agent named "Santosh Kumar" is handling this case in October 2015 he asked me for documents again, I gave him Pan Card and Voter Id Card copies again because my previously given document was misplaced. He said before 30th October 2015 you will get your RC but after that also same thing happened and in November I again contacted him he said now we got previous owner's documents, within 15 days you'll get your RC then at the end of November he gave his senior's number and said he'll give your RC. I called his senior 2 or 3 times and he also always told me, I am not in office let me check your RC status and I'll call you back in 15 - 20 minutes, but he didn't call back anytime and now he also do not pick my phone. I am totally frustrated from this irresponsible behavior from Kotak Mahindra Bank and their agents. I am suffering from mental stress. Till now I had made more than 300 calls and visited bank branch more than 10 times but still not getting any resolution. I have paid 5 installments of Rs. 10, 662 each after taking loan but I am not able to drive my car just because of RC. Without RC I cannot takeout my Car from my home. I need my RC as soon as possible and I need my 5 months installments (5 * 10, 662 = Rs.53, 310/-) back which I paid for getting harassed from bank, my phone call bills and conveyance charges of Rs. 5, 000/-. I did lots of efforts for getting my RC but didn't get that's why choose this medium and I need my RC as well as compensation from bank.

Dear All, I want to let inform on this issues - I was salary a/c holder in Kotak bank which is opened by my previous employer. After leaving this company, Kotak executive suggested me to convert salary a/c into saving A/c however I told them to close this a/c immediately that was not done by Bank that time. Unfortunately I missed to maintain and not using this A/c and never operated this A/c. as this was useless for me that time. Since they start adding charges (Non Maint. Charges) without informing over phone call OR email. When I called Customer care they told me about the process how i can waive off maintaining required amount on my saving a/c . After that all the incorrect information has been told and suggested arrogantly by respective bank staff member on +[protected] Abhishek Saxena. I DON'T WANT TO PAY ANYTHING ON THE NAME OF NON MAINTINENECE CHARGES AND WANT TO CLOSE A/C IMMEDIATELY WITHOUT PAYING ANYTHING IF, THEY WILL DEDUCT OUR MONEY IN THIS WAY ON THE NAME OF CHARGES HOWEVER I AM READY TO MAINTIAN AMOUNT. Regards, 35454335

Hi Kotak Team, I have made IMPS online transaction on 8th Dec-2015 from my KOTAK Account: [protected] to CITI BANK current Account: 6049001 for an amount of Rs: 39, 900. The amount has been debited from my account, but not credited to CITI bank due to some techniical issues. I called KOTAK customer care regarding the same, still i haven't got the money refunded to my account. Please find Ref No: 27952834 and UTR No:[protected]. I request you to look into this ASAP to get my early refund. Regards, Bhargav Ram. [protected]

1. Today evening 10/12/2015 at 19.09 hours at churchgate station.
2. Went to withdraw rs. 1500
3. Message came : sorry timed out and no cash was received.
4. Message came in my mobile that rs. 1500 has been debited to my account.

Kindly credit my account back for this error of atm

R. Sanyal
[protected]

Mumbai

Credit Card Number - [protected]. A Transaction for the amount of Rs.1004.82 was made without my knowledge using my Credit Card on Midnight 06/07 December 2015. Today, when I spoke to your customer care executive, I was informed that an add-on card has been created and the transaction mentioned above was a secure transaction. I would like to bring to your notice that I have never applied for an add-on card and I am sure that someone at your Bank is using my card which is maligning your Banks reputation. I doubt that since I have made a complaint against your new yelahanka area credit card payment dealing hand, that Rs.7400/- paid by me by cheque which has been processed by the branch and the amount has been debited from my bank account but not showing as a credit in my Credit Card account. Hence, my doubt that it is the department which has access to all my information has done this transaction. This is a grave danger where we cannot trust your bank employees, kindly locate this person as it is in the interest of your bank. I have suspended the card so that no future transactions take place. I request you to investigate and clear this matter and I should not be held responsible for the payment of the transaction.

Hi Sir, I have raised an issue on Nov 18 and opened another on Dec 2 for the same issue i.e., 'Amount not Dispensed from OBC ATM and my account is debited'. The Kotak service request Ids for the requests are: 1-[protected], 1-[protected]. Till now, I didn't receive any amount back into my account and both service requests were closed without any resolution. I have provided all the necessary details even though, I don't understand why they are not taking it seriously. I have called customer care[protected] several times and went to Hyderabad and Vizag kotak branches as well to get the resolution. When I went to kotak branch, they are saying that customer support team has to take care of this and when I called to customer care, they asked me to go to kotak branch to get resolution. I am totally lost my patience. Please help me on this. Following are the transaction and my account details. Transaction Details: ATM : VISHAKAPATVISHAKAPATNAMAPIN (OBC Gajuwaka branch ATM) Transaction Date:[protected]/10:37:35 The transaction reference No :[protected] Transaction Amount: 10, 000/- Amount not dispensed: 10, 000/- ATM error: timedout My Bank Details: Bank Name: Kotak Mahindra, Branch: Jubilee Hills, Hyderabad Acc No: [protected] debit card no: [protected]

I, s.I.D. Peter, am the holder of credit card number. [protected], expiry date 07/17. In the month of oct 2015 my due was rs 74oo/- and i made the payment by my syndicate bank cheque no 33ooo4 065790 dated 2/10/15. As per my bankers, the said amount rs. 7400/- has been debited from my bank account on 7/10/15.And credited to kotak (kmbl), copy of my bank account of the period enclosed. My bankers details as follows:-- sid peter, savings bank a/c no:[protected] ifsc : synb0009069 (cbs) syndicate bank, b.S.F. East block, rk puram, new dehi-110066 tel. Manager mr sharma [protected]. I am still getting numerous calls stating that the payment is not made. Since your bank has received the amount, i should not be levied with any charges and it is your duty to locate in which department of your bank the amount has gone. The person who processed my cheque, which was dropped at new town yelahanka bangalore dropbox at the atm, should be held responsible for not locating where the amount has gone within your bank and credit my caredit card account, as debit from my account states it has gone to your bank. I am afraid o[censored]sing your card because of this mismanagement of my account. I would like to surrender the card.

Hi, I applied for personal loan of 1 lakh on 26th nov 2015 in kotak bank. Field worker collecetd all the documents. But after few days..when i called the executive..she told application got rejected..I asked for the reason...she is not replying for the question and now she is not even picking the phone. My application form no. is 00407285 Initially executive told me like for my salary and details(docs), i will easily get loan of 1 lakh. but now Executive's behaviour changed so drastically..my time and effort got waisted..and they have my blank cheques(total 6)..How can i get my cheques back.. Is it right to mention her name and number in this portal? ...Please help me out Regards, Bhaskar [protected]

Hi,

This is Lokesh Reddy Koyya a customer to Kotak with an CRN : 65364968.

Since I shifted to another company which holds other bank as salary Account, I cant make Kotak to continue as salary account from July of this year.

Because of that, When i Deposited some 4500 amount into my account, the bank deducted the amount as below


2/12/2015 Chrg: Min Bal Non Maintenance Charges for Oct 15 (Value Date:01/12/2015) TBMS 808.19 DR 4/11/2015 Chrg: Annual Fees Debit Card 0128 TBMS 855 DR 4/11/2015 Chrg: Annual Fees Debit Card 6102 TBMS 570 DR 4/11/2015 Chrg: Min Bal Non Maintenance Charges for Aug 15 TBMS 957.6 DR 4/11/2015 Chrg: Min Bal Non Maintenance Charges for July 15 TBMS 852.29 DR 19/10/2015 Chrg: Min Bal Non Maintenance Charges for Aug 15 (Value Date:18/10/2015) TBMS 11.4 DR 14/10/2015 Chrg: Min Bal Non Maintenance Charges for July 15 (Value Date:12/10/2015) TBMS 116.71 DR
I Visited to nearest branch, Kotak Mahindra (Opp Cyber towers, Hitech city, Hyderabad) and raised a query on the same then the manager replied me that because of so and so reason was done, You need to convert your account into savings account and you need to maintain some balance as 10, 000 as monthly avg balance to avoid these.. From November I started maintaining the balance as per his instructions and he assured me to revert the money If I maintained the average monthly balance. but today I found again Kotak charged 1300 rupees in my account.


Here I am demanding an explanation Right away, because I am frustrated with the service which you are providing. I make a cal to customer care, . He responded me and asking me all the details, I gave the maximum info (Please check the call records if needed, I dont know what else he required from me) but his cut the cal without forwarding it to higher management.

I STRICTLY NEED MY MONEY TO BE BACK ON MY ACCOUNT. IF IT IS NOT RESOLVED I GONNA FILE A CASE ON THE SERVICE IN COURT.

Thanks,
Lokesh Reddy Koyya
[protected]

I applied for the personal loan and more than 100 times I was told that the interest would be 11.50% if I do BT and apply for 15 Lakhs. I agreed and applied for it.

I got the DDs for BT and was told that the rest of the amount will be credited as soon as I close it. After I closed other bank's outstandings (Axis, HDFC) through the DD provided by Kotak mahindra bank, I got welcome kit that says 13% of interest for 15 Lakhs.

I already emailed to Service.[protected]@kotak.com and contacted all the people who suggested for this offer but there were NO response from anybody.

Please do not be surprised by this offer if you receive call from any of the below people:

Priya - [protected]
Satheesh - [protected]
Swapen - [protected]
Ravi - [protected]

I would have EASILY got the same amount for 12-12.5% from the bank who credits my salary.

SO, PLEASE PLEASE DON'T GO FOR IT. I'm 100 % SURE THAT YOU'LL NEVER GET LOAN BY THIS RATE 11.50% ..

Dear Sir, I am very disappointed to write this mail to you as this is against your one of the employee Mr. Nitin Trehan in sector 18 Noida branch. The behavior of your employee was very rude and careless. I don't find him suitable for facing and handling any kind of customer interaction. I am describing my experience with him as below. Please cross verify the incident with the CCTV camera that was placed there on the time I mentioned. The incident happened on 02-Dec-2015 around at 4:20 PM in Sector 18, Noida. I think that my entry timing might be the factor which increase the frustration level of the employee. But as there was 10 minutes left in the bank closing so I thought to complete my long pending banking work at that moment. I visited the branch at aforesaid time and met Mr. Trehan. I requested him to change my account type from corporate ace salary account to normal saving account. He asked me first whether I have the address proof of Noida or Not. I told him that I have DL of my permanent home. He responded as you don't have the local address you need to visit the account opening branch which is in Gurgaon. I asked him whether he can give me in written that it's a mandatory to have local address of Noida if I am visiting Noida Branch. Mr. Trehan was clueless and confused at that time. He confirmed this with his colleague and then was ready to take my documents. He then asked me to give one Id and one address proof. I gave him my driving licence and my pan card. Now his confusion starts again and he asked to give some other address proof as bank does not consider the DL as address proof. I said him that I don't have other address proof right now and if this is mandatory can you give me in written that DL will not be considered as address proof. Mr. Trehan was confused again and his behavior was quite annoying. He again reconfirm this with other colleagues and they suggested to accept DL. Now when he tried to take xerox of the documents, these were somewhat faded. He again refused to take my docs and denied my request. One last time I asked him to give me in written that you can not take xerox of government provided DL. This time he was quite stubborn and started to give me the reason in written. I was making the video of all his behaviour during this interaction. As soon as he noticed that I am making the video from my Mobile his behaviour easily changed. At this moment another employee Mr Vishal intervened and take the xerox of my documents easily. Mr. Vishal was looking very skilled and experienced in handling this kind of situation. He easily sorted out my request. Dear Team, I dont have any personal grudge with Mr. Trehan but I wrote the whole incident because I don't want to interact Kotak customer reps like Mr. Nitin Trehan who just not spoiled my time in resolving the request but also forced me to rethink about changing my banking activities with Kotak. I am sure if such kind of representatives I will have to deal with in future, I will prefer to shift my all personal banking activities to ICICI bank with which I have never ever had trouble. I hope Mr. Trehan will learn a lesson with this incident. Hope a positive and assurance reply from you soon. Attaching the pic of Mr. Nitin Trehan with which I had this incident. Hoping he did not give the false name or If i might not listen properly or some innocent employee could not be misunderstood. Thanks & Regards Prashant Ahuja Mb# [protected]

There was a vishing call from Noida and person claimed as Kotak Bank employee and was very fluent and well in command over languague like a customer executive speak and asked about credite card rewards point and issueance of new card, which i never asked for and certainly asked to share the certain TIN appearing on mobile and which they could gatter through online account they had and made transaction of Rs 5000/- towards Vodafone bill desk Merchant and while we appraoch to police station we got the information that its internal bank employee who licks out information for good money to these goons and make sure that their name are not shares elsewhere. trying to get in touch with CBI, but very hard for common person case to be tracked on urgent basis.

Kotak Risk team is foolish and fraud who are creating such issue and should be jailed

Your pathetic bank has disbursed loan to my account without prior intimation and done my Forge signature on sanction letter... I have given a written application to provide me the date when the sanction letter has been disbursed & i have acknowledged it but still there is no update from 05th Nov 2015. Your bank has charged high interest rate and giving me mental trauma from 25 Days. If in future there will be any issues with regards to my health OR life your bank & Pinkesh panchal (personal loan dept.) will be responsible for it. I have replied to your bank to stop the loan process but still they have disbursed the loan... Please inform your bank what is the punishment for forge signature. http://www.indianlawcases.com/act-Indian.Penal.Code,[protected]

I've been using Kotak Mahindra bank credit card for a while and I've been one among the numerous dissatisfied customers. To be precise, I hate their customer service and their way of handling the service requests. For instance, A customer can only register a request or complaint through their banking account. What if a customer don't have a account or doesn't know the credentials.?? After multiple requests they accepted to place a request for me. But till now no single person called me to convey the status and not even a single mail with the status of the request. Also, I'm being charged for the late payment fee when there was a open request from my end concerning the actual amount due. Please remember, they don't look like customer centric, I've got my lesson. And I'd never ever go for it. People please be aware.

My account with bank A/c no.[protected], I take two mutual fund with two different banks.

On 25 July 2015, Rs.342/- has been deducted what is this, if this has been deducted whats the reason behind this.

No one take the appropriate decision regarding this, I meet personally meet with Executive Mr.Vaibhav Tripathy, he is not take positive reply .I went several times to bank for this small transaction.
I write a handwritten letter and submit to bank manager on 15 oct after that he is also not taken any decision.

So kindly to improve your services for Giving frequent reply to Customers, this amount is less but your opportunity is high to take relevant decision from July onward.
I always mail to your mail id (service.bank) no one give me reply after several weeks.
After this all close all investment from this banks .

Sometimes I feel, Indians are just cheaters because of these people. I applied for a card of Barclay in[protected] – I don’t even remember the date. I never used it except once by mistake and did a transaction of Rs 220. I submitted the amount and asked to close the account. I asked them to close my Barclay card during that time but they said, this card is free for you and you don’t need to close it. I said OK. After 2 years, I applied for Car Loan and suddenly in my CIBIL report I see that Rs 220 again. I mailed to both CIBIL department and barclay to remove this entry as it is already paid, Check Ref Id – EZ[protected]be. I got a revert from Barclay that this could be CIBIL department issue to correct it. Whatever, I got my loan. As I was sure that Barclay has no dues – I didn’t follow up the issue with them after my first mail. After atleast 6-7 year in 2015, Kotak people (Kritika) called and was asking to deposit lump sum of Rs 50000. Hell ! I forwarded the mail to to naveen.[protected]@kotak.com with the CIBIL report and it said that maximum amount of credit was still Rs 220. They closed the issued. But again after a month, some guys Vikram called me from Kotak and started threatening me and when I gave him all the explanation he asked me to forward mail to “divya.[protected]@kotak.com”.. What is happening? It is just harassment. I can’t take it anymore. Suggest me what should I do to get rid of these people. I have already paid all the dues (Rs 220) and everything. I have very good contacts in politicians and lawyers, shall I sue Kotak and the recovery agent for harassing me?

Hi, I have a loan car account with Kotak bank, due to my personal commitments I couldn't pay EMI on time and I had couple of months backlog (Max 3 months). However, I managed to pay whenever I could accommodate. I and my dad received the call from kotak representative (Name Mani - Mobile [protected]) who as following up with us for EMI. His behaviour was very rude and used abusive language to extreme. Even, I have responded him saying to be professional but he doesn't care of my words and done the same. I am not who has given rights to these people to behave in such unethical behaviour. I want a confirmation from bank on this issue and action against the person. if not, I will have to be file a complaint against the bank in consumer court. Thanks ! Regards, Sathya

I am Aakanksha Gulati from Delhi.On 17/11/2015 I withdrew money from Bank of Baroda ATM Subhash Nagar but due to some issue transaction got failed and when I checked my account amount was dedcuted from it. I submitted a complaint(SR#1-[protected]) on the same day and they told me to resolve my problem within few days but I haven't got any response from their side yet Now ., I want to know what should I do in order to get my money back because bank has not resolved my issue yet.