Kotak Mahindra Bank Complaints & Reviews

Hi Team, I withdrew 1000 /- at an Axis ATM Vartak Nagar, Thane West . The Machine went down & the transaction failed. My account shows debit of 1000/- but I never got the money. I called up Phone Banking & Spoke to Vignesh, initially called up from a different number since my phone battery drained. Vignesh did not help me instead kept arguing to call up from different number. I had to eventually call up from my registered number & I again got Vignesh. Hhe took atleast 5-7 mins just to validate me by asking me stupid questions. I am explaining him the query & instead he kept arguing/insisting to call back giving all lame excuses like manager unavailable, transaction would be refunded within maximum of 7 days etc. As a customer, I am not at fault that the machine faild & y money wasnt processed. Vignesh is extremely rude & arrogant. He kept arguing & denying me of talking to a supervisor. After fighting for almost about 15-20 mins, I eventually spoke to someone called Ajay Pillai, (claiming to be the Supervisor) who was of absolute NO HELP to me. He was even more pathetic to deal with. He denied me of further escalation asking to write to Nodal Team & stating he cannot help further. Customer Service Rep: Vignesh Gunasekaran Supervisor: Ajaj Pillai Ref # 1-[protected] I have no option but to wait for 7 days to get my own hard earned money refunded in my account due to ATM Machine error.This is highly unacceptable service from MNC like Kotak. Pathetic & extemely frustrating customer service. Regards, Trevor Fernandes... Contact # 91-[protected]

I had applied for a pesonal loan from kotak and it was approved on 19th Nov 2015, loan a/c no# SPLN 59694123. I was issued a cheque for closing an earlier pers.loan from HDFC bank and I was told that the remaining amount would be transfered after I produce the foreclosure letter from HDFC bank. This cheque could not be presented as the HDFC loan was already foreclosed by me using my own funds. So I returned the cheque on 17th Dec 2015 to personal loan branch on MG road Bangalore and requested in writing to transfer entire loan amount to me. During this period of over 1 month the 1st EMI was already debited from my bank account without receiving a single rupee of the loan. There is no proper response from the bank on the next action till date, despite several calls to the relationship manager and helpline. It is extremely sad to know that Kotak Mahindra Bank is treating customers like this and this episode as caused lot time, wasted effort and cost to me. I am warning all readers of this complaint to be aware of this issue before applying for personal loan from Kotak.

I purchased a flight ticket using Kotak bank credit card. Transaction was successful but ticket got cancelled by the vendor. I have a mail saying they have returned the money to the bank which the bank has refused to pay me. Simply Kotak bank has stolen my money.

Hi Kotak Team, I am very disappointed with the service provided by this bank. Well.. I had to start off with that line because I have got the worst experience with the Kotak credit card application. my CRN number is[protected]. I have applied for a credit card for the first time for my emergency expenses or merchandise expenses. I was told by the Marketing guy named Ravi that I’ll be receiving a call on what type of card I will be needing. I Received a call twice or trice, but not for the type of card but just for my address confirmation for verification. After verification too I dint receive any call regarding what kind of card I needed. Then finally I received a card which had a very high joining fees and annual fees when there are many other cards which had very less joining and annual fees. Being a beginner in career I don’t want to spend so much on a credit card and moreover I won’t be using it much too. So, I immediately called the customer care who after listening to all my queries told me he raised a service request for reversal of joining fees. Later I called up many times for the status of approval and each time I was told that it was still under process. Recently I received a mail saying that the service request has been cancelled/closed and when I called up the customer care, he told me that it was not approved. So I asked them to cancel the card and then he told me that even after the cancellation I’ll be required to may the joining fees n taxes without even using the card. This is so pathetic n disappointing from a bank like Kotak Mahindra who, just to reach their Target give a random credit card and then when you ask them they say you need to pay for it without even using it. I am not going to pay it. Why should I ? Will never ever take another card or apply for any other card or recommend anyone to take a card from Kotak Mahindra bank.

Dear Team, I have taken kotak redit card form last 1 month but till date my netbanking not login i complain lots of time in kotak customer care my problem not slove my reference number is 1. Service Request Number : SR#1-[protected] Customer Name : VIJAY GIRI Service Request Type : Credit Card Generic request Date of Request (MM/DD/YY) : 12/17/15 5:20:11 PM. 2. Service Request Number : SR # 1-[protected] Customer Name : VIJAY GIRI Service Request Type : Credit Card Generic request Date of Request : 12/17/15 5:45:41 PM 3. Dear Customer, This is to inform you that your service request has been processed: Service Request Number : SR # 1-[protected] Customer Name : VIJAY GIRI Service Request Type : Credit Card Generic request Date of Request : 12/15/15 1:45:37 PM. This all my complaints after that this message from kotak mention below Dear Mr. Giri, Greetings from Kotak Credit Card. With reference to your email, we wish to inform you that, vide service request number 1-[protected], we have activated your net banking access for your Kotak credit card. We request you to kindly check the same. In-case, you face same error kindly send attached screen shot at service.[protected]@kotak.com

Sir My Phone No.:[protected]/[protected] my kotak bank aacount no is [protected] and i had made payment to MOTILAL OSWAL AND SECURITIES on 4TH DEC 2015 of rs.1315 and Rs.600 And another Transaction on 5TH DEC 2015 of rs.299.57 All these Transaction are failed but balance is deducted from my aacount When i complain regarding this from last 15 days they told me that your complain is in process but no any responce is comming from that side. I has also talk to Customer RAAJ From Chennai Brach thay told me that i have take your complain and it will be address soon but till now when i want to contact them no any responce is comming from that side. Some ofthe complain no is provided by kotak bank cus care is:1-[protected] and 1-[protected] but when i talk with this complain no they told me that it is not recorded from our side. I tried no of times now i am fed up with this issue so i wrote all these thing to you. Take a legal and harsh action against these type of frauds taken by a reputed companies. i have all faiths in our juridiction and law.

This is to inform, i am getting calls from Kotak Mahindra Bank Ltd for which my friend who took credit card, i am not able to understand how can they call me & on what ground. Even after making them understand, we don't have any contact since he is out of country, however they are calling to my landline and threatening my parents who are sick. If i get any more call from below mentioned number i will take legal action as per law. Person calling & Puja & Sachin.Dongre

Respected Sir/Madam

In reference to my Personal loan taken from ING VYSYA Loan NO.PL[protected] which is now under KOTAK Bank.

I have foreclosed my personal loan by paying my outstanding dues of INR 250, 000 on 2nd sept 2015 (acknowledged copy attached)

But sorry to say till date even after numerous follow-ups I have still not received PL Loan closure letter

After lots of efforts, I planned to bought a 2nd hand car on loan. So I choose Kotak Mahindra Bank for borrowing Car Loan as I had salary a/c with them. I got loan approval of Rs. 3, 00, 000/- on 18th June 2015 and cheque of Rs. 2, 91, 000/- after deductions ( Service Charge + Taxes + RC transfer fees of Rs. 2700/- ) disbursed & received on 26th June 2015. Agent "Vinay Kumar" who was involved in this loan process, told me that you will got your RC in next 20 - 30 days. But till now I didn't get my car's RC and it has been around 170 days ( around 6 months). After 20 days when I called him he said you'll receive your RC soon and after that day he didn't pick my phone. After lots of follow up from dealer and bank I came to know that he has left and another agent named "Santosh Kumar" is handling this case in October 2015 he asked me for documents again, I gave him Pan Card and Voter Id Card copies again because my previously given document was misplaced. He said before 30th October 2015 you will get your RC but after that also same thing happened and in November I again contacted him he said now we got previous owner's documents, within 15 days you'll get your RC then at the end of November he gave his senior's number and said he'll give your RC. I called his senior 2 or 3 times and he also always told me, I am not in office let me check your RC status and I'll call you back in 15 - 20 minutes, but he didn't call back anytime and now he also do not pick my phone. I am totally frustrated from this irresponsible behavior from Kotak Mahindra Bank and their agents. I am suffering from mental stress. Being a corporate professional I cannot go to branch every time after taking leave from office, It is affecting my professional life as well. Till now I had made more than 300 calls and visited bank branch more than 10 times after leave from office but still not getting any resolution. I have paid 5 installments of Rs. 10, 662 each after taking loan but I am not able to drive my car just because of RC. Without RC I cannot takeout my Car from my home. I need my RC as soon as possible and I need my 5 months installments (5 * 10, 662 = Rs.53, 310/-) back which I paid for getting harassed from bank, my phone call bills and conveyance charges of Rs. 5, 000/-. I did lots of efforts for getting my RC but didn't get that's why choose this medium and I need my RC as well as compensation from bank.

After lots of efforts, I planned to bought a 2nd hand car on loan. So I choose Kotak Mahindra Bank for borrowing Car Loan as I had salary a/c with them. I got loan approval of Rs. 3, 00, 000/- on 18th June 2015 and cheque of Rs. 2, 91, 000/- after deductions ( Service Charge + Taxes + RC transfer fees of Rs. 2700/- ) disbursed & received on 26th June 2015. Agent "Vinay Kumar" who was involved in this loan process, told me that you will got your RC in next 20 - 30 days. But till now I didn't get my car's RC and it has been around 170 days ( around 6 months). After 20 days when I called him he said you'll receive your RC soon and after that day he didn't pick my phone. After lots of follow up from dealer and bank I came to know that he has left and another agent named "Santosh Kumar" is handling this case in October 2015 he asked me for documents again, I gave him Pan Card and Voter Id Card copies again because my previously given document was misplaced. He said before 30th October 2015 you will get your RC but after that also same thing happened and in November I again contacted him he said now we got previous owner's documents, within 15 days you'll get your RC then at the end of November he gave his senior's number and said he'll give your RC. I called his senior 2 or 3 times and he also always told me, I am not in office let me check your RC status and I'll call you back in 15 - 20 minutes, but he didn't call back anytime and now he also do not pick my phone. I am totally frustrated from this irresponsible behavior from Kotak Mahindra Bank and their agents. I am suffering from mental stress. Till now I had made more than 300 calls and visited bank branch more than 10 times but still not getting any resolution. I have paid 5 installments of Rs. 10, 662 each after taking loan but I am not able to drive my car just because of RC. Without RC I cannot takeout my Car from my home. I need my RC as soon as possible and I need my 5 months installments (5 * 10, 662 = Rs.53, 310/-) back which I paid for getting harassed from bank, my phone call bills and conveyance charges of Rs. 5, 000/-. I did lots of efforts for getting my RC but didn't get that's why choose this medium and I need my RC as well as compensation from bank.

Dear All, I want to let inform on this issues - I was salary a/c holder in Kotak bank which is opened by my previous employer. After leaving this company, Kotak executive suggested me to convert salary a/c into saving A/c however I told them to close this a/c immediately that was not done by Bank that time. Unfortunately I missed to maintain and not using this A/c and never operated this A/c. as this was useless for me that time. Since they start adding charges (Non Maint. Charges) without informing over phone call OR email. When I called Customer care they told me about the process how i can waive off maintaining required amount on my saving a/c . After that all the incorrect information has been told and suggested arrogantly by respective bank staff member on +[protected] Abhishek Saxena. I DON'T WANT TO PAY ANYTHING ON THE NAME OF NON MAINTINENECE CHARGES AND WANT TO CLOSE A/C IMMEDIATELY WITHOUT PAYING ANYTHING IF, THEY WILL DEDUCT OUR MONEY IN THIS WAY ON THE NAME OF CHARGES HOWEVER I AM READY TO MAINTIAN AMOUNT. Regards, 35454335

Hi Kotak Team, I have made IMPS online transaction on 8th Dec-2015 from my KOTAK Account: [protected] to CITI BANK current Account: 6049001 for an amount of Rs: 39, 900. The amount has been debited from my account, but not credited to CITI bank due to some techniical issues. I called KOTAK customer care regarding the same, still i haven't got the money refunded to my account. Please find Ref No: 27952834 and UTR No:[protected]. I request you to look into this ASAP to get my early refund. Regards, Bhargav Ram. [protected]

1. Today evening 10/12/2015 at 19.09 hours at churchgate station.
2. Went to withdraw rs. 1500
3. Message came : sorry timed out and no cash was received.
4. Message came in my mobile that rs. 1500 has been debited to my account.

Kindly credit my account back for this error of atm

R. Sanyal
[protected]

Mumbai

Credit Card Number - [protected]. A Transaction for the amount of Rs.1004.82 was made without my knowledge using my Credit Card on Midnight 06/07 December 2015. Today, when I spoke to your customer care executive, I was informed that an add-on card has been created and the transaction mentioned above was a secure transaction. I would like to bring to your notice that I have never applied for an add-on card and I am sure that someone at your Bank is using my card which is maligning your Banks reputation. I doubt that since I have made a complaint against your new yelahanka area credit card payment dealing hand, that Rs.7400/- paid by me by cheque which has been processed by the branch and the amount has been debited from my bank account but not showing as a credit in my Credit Card account. Hence, my doubt that it is the department which has access to all my information has done this transaction. This is a grave danger where we cannot trust your bank employees, kindly locate this person as it is in the interest of your bank. I have suspended the card so that no future transactions take place. I request you to investigate and clear this matter and I should not be held responsible for the payment of the transaction.

Hi Sir, I have raised an issue on Nov 18 and opened another on Dec 2 for the same issue i.e., 'Amount not Dispensed from OBC ATM and my account is debited'. The Kotak service request Ids for the requests are: 1-[protected], 1-[protected]. Till now, I didn't receive any amount back into my account and both service requests were closed without any resolution. I have provided all the necessary details even though, I don't understand why they are not taking it seriously. I have called customer care[protected] several times and went to Hyderabad and Vizag kotak branches as well to get the resolution. When I went to kotak branch, they are saying that customer support team has to take care of this and when I called to customer care, they asked me to go to kotak branch to get resolution. I am totally lost my patience. Please help me on this. Following are the transaction and my account details. Transaction Details: ATM : VISHAKAPATVISHAKAPATNAMAPIN (OBC Gajuwaka branch ATM) Transaction Date:[protected]/10:37:35 The transaction reference No :[protected] Transaction Amount: 10, 000/- Amount not dispensed: 10, 000/- ATM error: timedout My Bank Details: Bank Name: Kotak Mahindra, Branch: Jubilee Hills, Hyderabad Acc No: [protected] debit card no: [protected]

I, s.I.D. Peter, am the holder of credit card number. [protected], expiry date 07/17. In the month of oct 2015 my due was rs 74oo/- and i made the payment by my syndicate bank cheque no 33ooo4 065790 dated 2/10/15. As per my bankers, the said amount rs. 7400/- has been debited from my bank account on 7/10/15.And credited to kotak (kmbl), copy of my bank account of the period enclosed. My bankers details as follows:-- sid peter, savings bank a/c no:[protected] ifsc : synb0009069 (cbs) syndicate bank, b.S.F. East block, rk puram, new dehi-110066 tel. Manager mr sharma [protected]. I am still getting numerous calls stating that the payment is not made. Since your bank has received the amount, i should not be levied with any charges and it is your duty to locate in which department of your bank the amount has gone. The person who processed my cheque, which was dropped at new town yelahanka bangalore dropbox at the atm, should be held responsible for not locating where the amount has gone within your bank and credit my caredit card account, as debit from my account states it has gone to your bank. I am afraid o[censored]sing your card because of this mismanagement of my account. I would like to surrender the card.

Hi, I applied for personal loan of 1 lakh on 26th nov 2015 in kotak bank. Field worker collecetd all the documents. But after few days..when i called the executive..she told application got rejected..I asked for the reason...she is not replying for the question and now she is not even picking the phone. My application form no. is 00407285 Initially executive told me like for my salary and details(docs), i will easily get loan of 1 lakh. but now Executive's behaviour changed so drastically..my time and effort got waisted..and they have my blank cheques(total 6)..How can i get my cheques back.. Is it right to mention her name and number in this portal? ...Please help me out Regards, Bhaskar [protected]

Hi,

This is Lokesh Reddy Koyya a customer to Kotak with an CRN : 65364968.

Since I shifted to another company which holds other bank as salary Account, I cant make Kotak to continue as salary account from July of this year.

Because of that, When i Deposited some 4500 amount into my account, the bank deducted the amount as below


2/12/2015 Chrg: Min Bal Non Maintenance Charges for Oct 15 (Value Date:01/12/2015) TBMS 808.19 DR 4/11/2015 Chrg: Annual Fees Debit Card 0128 TBMS 855 DR 4/11/2015 Chrg: Annual Fees Debit Card 6102 TBMS 570 DR 4/11/2015 Chrg: Min Bal Non Maintenance Charges for Aug 15 TBMS 957.6 DR 4/11/2015 Chrg: Min Bal Non Maintenance Charges for July 15 TBMS 852.29 DR 19/10/2015 Chrg: Min Bal Non Maintenance Charges for Aug 15 (Value Date:18/10/2015) TBMS 11.4 DR 14/10/2015 Chrg: Min Bal Non Maintenance Charges for July 15 (Value Date:12/10/2015) TBMS 116.71 DR
I Visited to nearest branch, Kotak Mahindra (Opp Cyber towers, Hitech city, Hyderabad) and raised a query on the same then the manager replied me that because of so and so reason was done, You need to convert your account into savings account and you need to maintain some balance as 10, 000 as monthly avg balance to avoid these.. From November I started maintaining the balance as per his instructions and he assured me to revert the money If I maintained the average monthly balance. but today I found again Kotak charged 1300 rupees in my account.


Here I am demanding an explanation Right away, because I am frustrated with the service which you are providing. I make a cal to customer care, . He responded me and asking me all the details, I gave the maximum info (Please check the call records if needed, I dont know what else he required from me) but his cut the cal without forwarding it to higher management.

I STRICTLY NEED MY MONEY TO BE BACK ON MY ACCOUNT. IF IT IS NOT RESOLVED I GONNA FILE A CASE ON THE SERVICE IN COURT.

Thanks,
Lokesh Reddy Koyya
[protected]

I applied for the personal loan and more than 100 times I was told that the interest would be 11.50% if I do BT and apply for 15 Lakhs. I agreed and applied for it.

I got the DDs for BT and was told that the rest of the amount will be credited as soon as I close it. After I closed other bank's outstandings (Axis, HDFC) through the DD provided by Kotak mahindra bank, I got welcome kit that says 13% of interest for 15 Lakhs.

I already emailed to Service.[protected]@kotak.com and contacted all the people who suggested for this offer but there were NO response from anybody.

Please do not be surprised by this offer if you receive call from any of the below people:

Priya - [protected]
Satheesh - [protected]
Swapen - [protected]
Ravi - [protected]

I would have EASILY got the same amount for 12-12.5% from the bank who credits my salary.

SO, PLEASE PLEASE DON'T GO FOR IT. I'm 100 % SURE THAT YOU'LL NEVER GET LOAN BY THIS RATE 11.50% ..

Dear Sir, I am very disappointed to write this mail to you as this is against your one of the employee Mr. Nitin Trehan in sector 18 Noida branch. The behavior of your employee was very rude and careless. I don't find him suitable for facing and handling any kind of customer interaction. I am describing my experience with him as below. Please cross verify the incident with the CCTV camera that was placed there on the time I mentioned. The incident happened on 02-Dec-2015 around at 4:20 PM in Sector 18, Noida. I think that my entry timing might be the factor which increase the frustration level of the employee. But as there was 10 minutes left in the bank closing so I thought to complete my long pending banking work at that moment. I visited the branch at aforesaid time and met Mr. Trehan. I requested him to change my account type from corporate ace salary account to normal saving account. He asked me first whether I have the address proof of Noida or Not. I told him that I have DL of my permanent home. He responded as you don't have the local address you need to visit the account opening branch which is in Gurgaon. I asked him whether he can give me in written that it's a mandatory to have local address of Noida if I am visiting Noida Branch. Mr. Trehan was clueless and confused at that time. He confirmed this with his colleague and then was ready to take my documents. He then asked me to give one Id and one address proof. I gave him my driving licence and my pan card. Now his confusion starts again and he asked to give some other address proof as bank does not consider the DL as address proof. I said him that I don't have other address proof right now and if this is mandatory can you give me in written that DL will not be considered as address proof. Mr. Trehan was confused again and his behavior was quite annoying. He again reconfirm this with other colleagues and they suggested to accept DL. Now when he tried to take xerox of the documents, these were somewhat faded. He again refused to take my docs and denied my request. One last time I asked him to give me in written that you can not take xerox of government provided DL. This time he was quite stubborn and started to give me the reason in written. I was making the video of all his behaviour during this interaction. As soon as he noticed that I am making the video from my Mobile his behaviour easily changed. At this moment another employee Mr Vishal intervened and take the xerox of my documents easily. Mr. Vishal was looking very skilled and experienced in handling this kind of situation. He easily sorted out my request. Dear Team, I dont have any personal grudge with Mr. Trehan but I wrote the whole incident because I don't want to interact Kotak customer reps like Mr. Nitin Trehan who just not spoiled my time in resolving the request but also forced me to rethink about changing my banking activities with Kotak. I am sure if such kind of representatives I will have to deal with in future, I will prefer to shift my all personal banking activities to ICICI bank with which I have never ever had trouble. I hope Mr. Trehan will learn a lesson with this incident. Hope a positive and assurance reply from you soon. Attaching the pic of Mr. Nitin Trehan with which I had this incident. Hoping he did not give the false name or If i might not listen properly or some innocent employee could not be misunderstood. Thanks & Regards Prashant Ahuja Mb# [protected]