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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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Kotak Mahindra Bank reviews & complaints page 196

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5
5raj5
from Pune, Maharashtra
Mar 11, 2016
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Address: Hyderabad, Andhra Pradesh, 500059
Website: www.kotak.com

I opened my current account with kotak mahindra dilsukhnagar branch in the month of december 2015, since i opened my current account till today I tried all possible ways, frequently in touch with bank executives praveen, sampath and vishnu till now they couldn't be able to provide me an internet banking password. I never seen this kind of worst customer service ever in my life, every time when i call executive vishnu he says you no need to come to bank I will manage but till now he couldnt be able to manage to provide me internet banking password rather every time i call him he will come up with new story, from past three months i suffered alot by keep on making calls to kotak bank executives and customer support but i couldn't be able to get internet banking password so, finally i decided that i will not get internet banking password for my current account and also decided never ever trust poor service oriented bank like kotak mahindra bank or its executives, please provide me detail procedure to terminate or closure of my current account as soon as possible.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Prath_1988
    from Delhi, Delhi
    Mar 11, 2016
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    Address: Bangalore, Karnataka, 560076

    The worst service i have seen till date.
    It's been close to 20 days that i have requested a cheque book and its still not delivered.
    Cheque book is only being shifted from courier service to chennai branch and vice versa. Called customer care and they do nothing but give a number to call which no one answers.
    Visited J P Nagar(Bangalore) branch also and they didn't help either.

    For god sake please deliver me my cheque book i need it badly.

    Can't you guys just track it and send a cheque book.. you guys have the address and contact number of customer. How hard is it to call and get your doubts cleared.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Hi, Apologies for the inconvenience caused to you. We request you to kindly provide your Customer relationship number / Account Number/ Contact number to us at solutions.[protected]@kotak.com enabling us to investigate the matter and assist you further. ^Kotak Team
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      L
      lgg
      from Kotputli, Rajasthan
      Mar 9, 2016
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      Address: New Delhi, Delhi, 110048
      Website: kotak mahindra bank

      I have no idea when and how the amount of Rs. 10151.85 was debited from my credit card. I have connected multiple times to customer care of kotak bank and even connected to the greater kailash branch that when and where this amount was debited from my credit card, instead of furnishing any detail they have sent me the account letter and never mentioned any detail. Now again i have recieved a demand notice from kotak bank the due of Rs. 10151.85. and for clarification i contacted Mr, Sandeep Mehta no. [protected].He was also unable to clarify the detail when and where this transaction was made on my behalf or it was some fradulent transaction. I have right to know who has made this fradulent transaction on my behalf.
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We have forwarded your details to relevant team to check and update you the required details. You may also write us at rard.[protected]@kotak.com

      ^Kotak Team
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        S
        Selva Kumar Yadhav
        from Chennai, Tamil Nadu
        Mar 3, 2016
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        Address: 600015
        Website: www.kotak.com

        Hi this is Selvakumar B my CRN 35688932. While account opening i have not received my debit card and internet banking password. I have requested my branch twice but till now i have not received. Today i have contacted your Customer care twice they are not giving proper details and disconnected both times without any intimations. Kindly do the needful. Its a worst experience. Its my salary account so i bound to use this account otherwise i will change to some other bank.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Dear Mr. Selvakumar,

        At the outset please accept our sincere apologies for the inconvenience caused to you.

        As per telecom, trust your query has been addressed.

        Assuring you of our best services at all times.

        Thanks and regards,
        Kotak Team
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          A
          arpit srivastava ji
          Mar 2, 2016
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          Address: Gautam Buddh Nagar, Uttar Pradesh, 201308
          Website: www.kotak.com

          I have an Account in Kotak mahindra bank, In last month there there is fraud done im my Account someone withdrawl 25000 rs from my account through a clone copy of Debit card. I requested to My bank to return that amount they are saying we are processesing but now its more than one month I didnt get my money back.

          plz suggest.
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Mar 02, 2016
          Updated by arpit srivastava ji
          my ac no[protected]
          name - Arpit kumar srivastava
          crn no[protected]
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            D
            dharmender Dubey
            Mar 2, 2016
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            Resolved

            Address: Bangalore, Karnataka, 560073
            Website: www.kotak.com

            HI,

            As Kotak was a new bank 5 years back with less ATM facilities around Bangalore I was given a word that I could withdraw any number of ATM withdrawals and I signed for the same .
            Now suddenly they changed the policy that more than 5 transactions service charge will be deducted of 23 rs and I was not informed about the same and the deductions kept on going
            I tried to contact customer care and manger of my branch (service request - 1-[protected]), I opted for a call back but never received a call however received an e-mail stating that my account has changed to normal account  and I was never informed or I did not sign any document
            This is devastating and frustrating, however I agreed to the fact and let it go .. but still the deductions are happening and worst part is it happens on the same day
            When I call to customer care they say they are deducting for the December month ATM withdrawal in month of January, I have never seen any business where you deduct the money in next month .. unfair business
            Again last moth 100 rs was deducted when i have not exceeded the withdrawal more than 5 and when I called they are stating that this was for the month of September 2015 … now this is heights

            I would close the account as I am getting continuous disappointment although I gave some leverage, now I want all my deductions to be reversed as I have not authorized or signed for or I will close the account and same will happen with other customers

            Awaiting reply


            Best Regards
            Dharmender Dubey
            +1 photos
            Complaint marked as Resolved 
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 02, 2016
            Kotak Mahindra Bank Customer Care's response
            Dear Sir, kindly write to us at solutions.[protected]@kotak.com for us to assist you. ^Kotak Team
            Feb 02, 2019
            Updated by dharmender Dubey
            Not solved don't mark as solved you need to inform the person before you make any deduction
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              P
              Pav2016
              Mar 1, 2016
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              Address: Hyderabad, Andhra Pradesh, 500076
              Website: www.kotak.com/nri-banking.html

              I have contacted on agent in Hyderabad regarding Car loan, He said he will help me out and he said he will send me the application form. After few days he said I need to take some investment plan, I said I will look into it. I asked about he car loan process he said I need to take must investment plan then they will consider NRI car loan, This is very annoying and How does bank works like this? Then he stared giving me explanations that they cant send any application to overseas by post/scan and person should be in India. I asked him how our allowed to send me application if i take the plan? He said he took authorisation from my manager? Is this bank works like this? As a NRI customer and I have opens NRE/NRO account with you...I'm not at all happy?

              I need clear clarification on this? Do you really link and force customer to take Investment plans?

              I work for RBS and I do know the rules and regulations of bank.

              Thanks,
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              At the outset please accept our sincere apologies for the inconvenience caused to you.

              We regards to your query, you may write to service.[protected]@kotak.com along with your contact number so that our officer will assist you further.

              Assuring you of our best services at all times.

              Thanks and regards,
              Kotak Team
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                M
                manojjalal
                from Delhi, Delhi
                Feb 25, 2016
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                Address: New Delhi, Delhi, 110006

                Kotak bank staff opening customers account with wrong commitment,
                they open my account with say zero opening balance, only condition five transection in quater in necessery.

                after that aqb charge cutt off. they ask they refund cut off amount.
                but no responce in 3 month, next aqb again cut.

                even branch manager and upper staff ignoring issues.
                we have close our account, but if kotak not take care this type of frod then one day no customer will join kotak service.
                even we will not advise others to open account in kotak.
                whole staff, and management is frod.
                my contact no is [protected].
                accout in kotak [protected].
                sadar bazar branch,

                after submiting my issue if customer care show no responce that means this
                is kotak mahindra policy to cheat customers.
                Aug 5, 2021
                Complaint marked as Resolved 
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Dear Mr. Jalal,

                At the outset please accept our sincere apologies for the inconvenience caused to you.

                As per your telecom with our branch official, trust your query has been addressed.

                In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern, you may approach the Office of the Nodal Officer of the bank at http://www.kotak.com/grievance-personal-bank.html#Level2

                Assuring you of our best services at all times.

                Thanks and regards,
                Kotak Team
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                  A
                  Ashok Balasubramaniam
                  Feb 24, 2016
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                  Address: Bangalore, Karnataka

                  I would like to bring it to your notice about the worst customer service i have been receiving from the so called Customer Care Executives from Kotak Mahindra.

                  I am a Home Loan customer of ING Vysya Bank, borrowed a loan of 20 lacs during 2011. During October i had an oppurtunity to move abroad, so i went to the ING Vysya Home Loan Division and requested for foreclosure . In the interest of time i told them that i would make a part payment from my own savings account before the foreclosure statement is ready. My request was taken and i didn't hear back anything.

                  I did visit India during the end of December and i went to the bank again to know that the then manager to whom i gave the request moved on to a different role and my request was not looked at. Still i requested for the foreclosure statement in writing and made a part payment of 2.5 lacs on 28th Dec and notified the customer care mail id

                  I guess with all your integration work the entire process changed, no one looked into my request.

                  I made a payment of 5.5 lacs in January and notified the email id again which i guessed would be the full and final settlement. To my surprise i was told that there is part payment charge and the pre payment process changed. Like i mentioned above my loan agreement suggests that there wont be any part payment fees if i am making the payment through my own savings account.

                  I get one more surprise with the amount i transferred during December 2015 was returned to my savings account.

                  These are my complaints:

                  A) I have been begging to get a foreclosure statement to close the home loan for 5 months, no one is looking at my request or responding
                  B ) I have been paying a higher interest of 11.5% from October 2015 though i had the intention to close the loan. All the bank have come to lower home loan rate, when i inquired about it i was told that i have to sign a new application form to refinance the loan. When you guys hike the interest rate no signature required from the applicant, but when you guys want to reduce the interst rate i have to sign a new application form, what a consistency.
                  C) The interest component of the 2.5 lacs which i transferred during December how is it going to be adjusted in the loan ? I have be paying 11.5% interest for that inspite of transferring it to you guys for almost a month
                  D) I have been sending multiple reminders to the customer care team who takes a leisurely turn around time of 5 working days even for an issue which i have been continuously following

                  I would like to get this addressed and get the home loan closed as soon as possible and get a fair settlement for all the complaints i have raised here.

                  I would appreciate if my email is acknowledged by an senior manager in the bank who understands my pain.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Dear Mr. Ashok,

                  At the outset please accept our sincere apologies for the inconvenience caused to you.

                  We request you to kindly provide your Customer relationship number / Account Number/ Contact number to us at service.[protected]@kotak.com enabling us to investigate the matter and assist you further.

                  Assuring you of our best services at all times.

                  Thanks and regards,
                  Kotak Team
                  1-[protected] is the complaint id
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                    P
                    parallel287
                    from New Delhi, Delhi
                    Feb 24, 2016
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                    Address: New Delhi, Delhi, 110017

                    This is to bring to your notice that I had taken loan of INR 1 lakh from Kotak Mahindra Bank. Loan has been paid off completely last month however they have charged me for keeping insufficient funds in my bank account due to which ecs had failed two years back. I had already intimated back on time that i need to change the ECS from HSBC bank to HDFC bank as HSBC account does not exist anymore. All the formalities and forms were completed on time. However, they took more than 40 days to open ECS in my HDFC bank account because their official, Ms. Anshu Chopra did not know the process. I had to do several rounds of visits at Kotak Mahindra's branch because of their slow process. I had written several mails to them but noone ever responded. After two years when the loan is paid, they are calling up for the extra charges and forcing me to pay. I am attaching the mails that will give you a glimpse of the matter. Please help. I demand compensation for the rounds of visits i have made in the process to the bank, the time i had wasted, the money spent on travel and mental torture i. My email ID is [protected]@gmail.com
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Apologies...forgot to mention my name. It is Manish Kumar
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                      lionel260166
                      from Chennai, Tamil Nadu
                      Feb 24, 2016
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                      Address: Mumbai City, Maharashtra, 400037

                      I have not been able to pay my credit card bills of ABN AMRO due to acute financial problems. Yet the agents Leena [protected] and Prashant [protected] have been continually harrassing me and my wife. I am the card holder and inspite of me speaking to them, they call her place of work and harass the staff there. They threaten to speak to the Principal and harass the school. When I am speaking why are they calling her? Please look into the matter.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        HariUday
                        from Chennai, Tamil Nadu
                        Feb 23, 2016
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                        Address: 600091

                        I have taken personal loan wants to fore-closure for that I called customer care department but they said it will take 30 working days to process the fore-closure letter, i had loan with ICICI and Citi they were immediately processed and closed the loan. Please send me Fore-closure letter to close my personal loan(Loan A/C No: SPLN[protected].

                        My mobile number : [protected]

                        Thanks,
                        Esai.
                        Feb 17, 2019
                        Complaint marked as Resolved 
                        Resolved the issue
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Hi Esai, can you please let me know what happened? Are they charging you the preclosure charges.
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                          R
                          Raju.kpatel
                          Feb 23, 2016
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                          Address: 380054

                          My name is raju patel,

                          My account is with kotak mahindra bank with drive in road branch, ahmedabad (Ac no. [protected]). I have salary account with zero balance and it is still salary account only. Before six months, i left the job till that time my salary was not credited to my account. (Please note it is still salary account only after living the job as well). Now kotak bank has deducted the charges of total 3000/- rupees for average monthly balance.

                          I have filed the complaint in customer care of kotak bank. They replied me on my complaint after i have reminded them for four to five time. While i have argued that when it is still salary account then how can you deduct the charges then they told me that my salary was not credited since last six months. So i asked them that how can they deduct charge without informing or prior intimating to the customer. So they have replied me very rudely and told me that charged cannot me reversed.

                          I got message from kotak bank, they asked for my contact number. I have replied back with my mobile number before 15 days but didn't get any call from them.

                          My cell no: [protected]
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          I got message from kotak bank, they asked for my contact number. I have reolied back with my mobile number but didnt get any call from them.
                          Dear Mr. Patel,

                          As per our telecon, we have raised your issue to relevant authority and would update you on priority.

                          ^Kotak Team
                          Few months ago I have complained in Consumercomplaints.in on charges 687/- Rs deducted four times by Kotak Bank for Monthly Maintenance Balance without intimating me upon transfer of my account from salary account to normal account. Upon my complaint, I got call from your executive Ms. Bindiya from Shivranjani Branch. She has cleared my complaints and sent an email to Drive In branch to reverse charges wrongly deducted.

                          However, they have not process the reversal of charged for two months. Then I had talked with branch manager of drive in at that time. I exactly don't know the name of Branch Manager but she was transferred to another branch before one and half month. She had always told me that charges will be reverted within 2 days. I called her every alternate day to get the update and got only one answer every time that charges will be deposited withing 2 days but for two months it was not reversed. Then she transferred to another branch. When I have called Kotak Bank Drive In branch, There is one another Branch Manager Ms. Bijal. She told me that Branch manager transferred so she was not knowing the case. I have again explain her. I don't know how your system is working, upon transfer of any executive others or new person is not knowing about old inquiries. Don't you have any proper systems to handle this?

                          Now come again to main point, then again she told me that it will be reversed in 2 days. She has also taken around 10 days to reverse the charges but only half charges were reverted that is 1374. Here is the same case I called her on every alternate day and got answer that charges will be reverted in two days.

                          Then I called again and this time one executive from your side Mr. Nagraj at drive in branch is handling my complaint. He is giving me commitment to reverse my remaining charges. Again here I was calling him every alternate day and got same answer that charges will be reverted in two days since last 15 days but my remaining charges was not yet reversed. Since last two days no one is receiving the call. I don't think that branch is closed since last two days.

                          To get my charges reversed, I called at branch so many times that Call charges is now equals to charges deducted by you. I am not getting one point that every executives of yours gives me one answer that it will be reversed in two days. Is it a part of your training to executive?

                          Please look into this and don't force me to complaint against bank to RBI and Consumer Protection Dept.
                          Hi Friends

                          I have salary account, 1000 was deducted from my account and they mention non maintaining minimum balance charges, now my balance is -313rs

                          please note non maintaining minimum balance charges - 700 Rs per month

                          I had to make more than 10 calls to the customer care they are not answer my calls, and customer care no[protected] was not a toll free when was call it takes 30 to 40 min to connect

                          Wrongly deducted charges for average monthly balance - Comment #2604208 - Image #0
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                            K
                            kdesai811
                            from Pune, Maharashtra
                            Feb 22, 2016
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                            Address: Thane, Maharashtra, 401107
                            Website: Consu,er complaints

                            I am writing this e mail for the trouble suffered by me after applying for a personal loan.

                            I had applied for a personal loan through your DSA based in thane whose address and contact details are mentioned below. I was informed by the DSA that we have a special offer running and kotak credit managers are visiting our office and giving a special approval.

                            I had informed them earlier I have a CIBIL issue, but they told that it will be handled only the thing is that I will have to 5% commission on disbursal which will be shared by the Kotak employees since they will be clearing the loan.

                            All the papers and details were given and verification was done at my residence and for office I was informed by the DSA that the same is handled by him and your case is approved and they took 9 cheques from me 8 in name of KMBL & 1 blank for 5 % commission and also the agreement was signed and given to them.

                            In the span of providing the details they had given me e mail id of one Mr. Rohit Shukla id rohit.[protected]@kotak.com whom some details were sent via email.

                            Since after signing the agreements and providing cheques the DSA people stopped receiving my calls, hence I called up Mr. Rohit that what is the status and he informed that the case is rejected.

                            In last week after the rejection I requested Mr. Rohit that it I provide the guarantor can the case be re reviewed, he told that will check back and get back to me but after 4 days he informed me that he is working on a notice period and I can contact him after 3 to 4 months and he will help me out.

                            I don t understand that how is the banking system working where in guys like us are suffering for doing small mistakes and getting trapped.

                            Request you to please help me in the same case.

                            Contact details of DSA:

                            Address: B Santoshi Niwas basement behind Punjab national bank near Jagdish book depot Thane West

                            Contact No s :

                            1) Zoya khan : [protected] [protected]@gmail.com
                            2) Akash naik:[protected] [protected]@gmail.com
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              R
                              Ravi Yelamareddy
                              Feb 21, 2016
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                              Address: 500082
                              Website: www.kotakmahindrabank.com

                              I'm writing this to get very irate about the kotak mahindra card service which i had ever never seen this kind of fake commitments and worest services . I had card in this which I was did wrong to choose the card at the time of giving card the people confirm nothing but after using the card we are getting additional charges which is not explained, that too they charged like any thing. Bloody **** services I had already posted in Twitter and face book for this bloody services

                              Regards
                              Ravi yelamareddy
                              [protected]
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                Deepak Rai
                                from Ahmedabad, Gujarat
                                Feb 20, 2016
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                                Address: Pune, Maharashtra
                                Website: kotak.com

                                I have an ING home loan which is now taking care by kotak after kotak took over ING. They do not have right information updated at kotak online portal and neither customer care of kotak is helpful. I had made a part payment in dec2016 which is not reflected in my statement and however they had confirmed the payment is received. It means they cheating me charging additional interest which I am not accountable to pay.
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Typo. Part payment done on Dec 2015
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                                  Diwakar Poojari
                                  from Mumbai, Maharashtra
                                  Feb 20, 2016
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                                  Address: Mumbai City, Maharashtra

                                  I have enrolled for credit card as it was free with my savings account. I am not using credit card but as they told that it would be free I accepted it. Now they are charging annual fee. When I contacted the customer support they told that i[censored] have used it for at least 15k then there would not have been any credit card annual fee. When I asked him to cancel my credit card he told that they cannot cancel unless due is cleared. I have uses credit card only once for which I have made the payment instantly. When they are giving credit card they tell it's free and now they tell that only i[censored] have made 15k payment through credit card then it will be free. This is really cheating customers. I need to get my credit card cancelled and I am not going to pay the annual fee because I have not used credit card. As it was free I had accepted it.
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                    A
                                    akhileshshukla03
                                    from Mumbai, Maharashtra
                                    Feb 20, 2016
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                                    Unwanted auto debit failure charges and over limit charges in my credit card statement

                                    This is last mail which send to bank on[protected] where Bank is not taken any action till date and funny thing is that last 6 month I had not done a single expenses through this card and only made payment to bank which is almost[protected] but because of bank wrong charges my card is Over limit almost 5000 and wrong charges is (Auto Debit Failure - 600X12=7200 & Over limit charges 600X6=3600) and they I should make this payment to bank br...
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                                    susheel deora
                                    from Mumbai, Maharashtra
                                    Feb 19, 2016
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                                    Address: Surat, Gujarat, 395007

                                    This is in relation to a business loan taken from ABN AMRO BANK as on Sep 25, 2008 for rupees 5 lacs. My loan account number is 9490963. The loan was taken at the Name of Escon International, surat. I have already paid them 578457/-
                                    As abn bank was closed in 2012, even after our follow-up no trace of the company was found for four years and suddenly Kotak Mahindra bank (pune head office) comes in picture.
                                    Some three months ago I received a phone call from so called Delhi police inspector He told me that a non-bail able warrant has been filed against me and their team is ready to come to Surat to arrest me if payment is not made within 2 hours. He threatened me that if within two hours I do not make payment, tomorrow I will be in jail for ten years. I got depressed and lost control of my mind. That time I did not have any option other than to do as per their directions. He told me to contact Kotak Advocate Kotak Advocate told me that Kotak Bank has filed a case of 1, 32, 000 in court to recover the pending dues.(As per my account only 18077 is pending while as per their account it is 36154/-). He told me that I will have to pay at least 43800/- and directed their Pune head office to collect cheques on an immediate basis. He told me that until I send cheques to pune kotak office, the arrest warrant would not be withdrawn. The situation for me worsened and I felt as if someone threatening me to write cheques on a Gun -point. I was so terrorized with their threats that I had to give them two cheques. They did not give me time to explain my present situation and wanted cheques at any cost.
                                    Now their Manager is threatening me with dire consequence even though it’s their mistake. Even after sending full details in email Their so called manager at pune branch Mr Akash is threatening me,
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Feb 19, 2016
                                    Updated by susheel deora
                                    This is the original email sent to kotak Mahindra bank

                                    To
                                    The Manager
                                    M/s Kotak Mahindra bank
                                    pune

                                    SUB: Threats by Kotak Mahindra Bank

                                    Dear Sir
                                    This is in relation to a business loan taken from ABN AMRO BANK as on Sep 25, 2008 for rupees 5 lacs. My loan account number is 9490963. The loan was taken at the Name of Escon International, surat. I susheel deora is the proprietor of the firm. I have already paid them 578457/-
                                    The loan tenure was fixed for 36 months and I made payment of 35 installments on a regular basis. (As per their statements two installments are pending). ABN Ambro Bank was dissolved in 2012 and their Surat loan department got closed. At that time, I visited their ABN, Surat office a lot of time to make payment but after three visits, they told me to contact on an email ID they gave. On Friday, September 28, 2012, I did sent an email to them and requested them to give me details of my pending loan but no answer was received for four months.I just received emails that your request have been forwarded and concern person would contact me. I contacted on the mobile number given by them and I was told that process of takeover is still not over and we will contact you soon. I am attaching a copy of the email sent to the respective person. That time I was in a position to pay the loan after verifying my statement.
                                    Some three months ago I received a phone call from so called Delhi police inspector (Ashok chauhan, as he mentioned his name), the number from which I received calls are ([protected] and[protected].)He told me that a non-bailable warrant has been filed against me and their team is ready to come to Surat to arrest me if payment is not made within 2 hours. He threatened me that if within two hours I do not make payment, tomorrow I will be in jail for ten years. I got depressed and lost control of my mind. That time I did not have any option other than to do as per their directions. He told me to contact Kotak Advocate ( AK-SHARMA-[protected] ) Kotak Advocate told me that Kotak Bank has filed a case of 1, 32, 000 in court to recover the pending dues. He also told that they had sent notice three times. The notices were not received by me as I had to close rented factory in 2013. He told me that I will have to pay at least 43800/- and directed their Pune head office to collect cheques on an immediate basis. He told me that until I send cheques to pune kotak office, the arrest warrant would not be withdrawn. The situation for me worsened and I felt as if someone threatening me to write cheques on a Gun point. I was so terrorized with their threats that I had to give them two cheques. They did not give me time to explain my present situation and wanted cheques at any cost.
                                    At present, my business is closed and I have a lot of liabilities to pay. I cannot meet even my daily expenses. Just with the fear of arrest, I was forced to write cheques. At present, I am not in a position to make full amount. W requested Kotak for settlement but they denied by saying that we will recover full amount including legal expenses. Recently I was threatened with the name of MR Aual Modi by saying that he will recover the full amount.
                                    These people are not listening anything. They do not want to consider the email sent by me in 2012, which clearly indicated my intention to make payments. These people are threatening clients and getting cheques from them. When a client is unable to honor the cheques, they threaten to file a legal case of 138. The mistakes have been from their side as for four years[protected] no follow-up was made. Suddenly Kotak comes in the picture and starts harassing clients. They have set targets for collection managers and these people terrorize clients. we offered them a reasonable amount but they rejected the proposal.
                                    At present. their pune head office is handling the matter and concerned persons names are as follow.
                                    1)Vidhya.Bhosale
                                    2)Mr Akash
                                    I request you to direct them not to terrorize and give harassment and settle the amount that we can pay because this is not our mistake. We are absolutely in no position to make full payment. Again cheques were collected by threatening. We have all recording of the threatening calls received from Delhi.
                                    Dear Mr. Deora,

                                    Sorry for the inconvenience caused to you.

                                    We have forwarded your issues to concern team who will investigate and get in touch with you at the earliest.

                                    ^Kotak Team
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                                      Uday Datrak
                                      from Delhi, Delhi
                                      Feb 18, 2016
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                                      Address: Hyderabad, Andhra Pradesh, 500020

                                      Hi Sir,

                                      I am Uday and I took Kotak bank salary account in 2011 when I was working with Wipro. After few days my debit card stopped working because of damage to magnetic stripe on debit card, at that time I was in chennai and I went to chennai kotak bank and reported the same and took 5000 rupees cash. In the same chennai branch I filled the form for new debit card to send it to my homeadddress but I didn't receive. I followed up and no use. Due to that I switched to other bank account t to survive in different state.

                                      I have around 24, 000 rupees in my Kotak bank account but that is on hold now for not getting salary in my account and they are saying I have to pay 2000 more to close the account. That will be 26000 fine for not using corporate account. This is too much for the normal employee.
                                      I am from Hyderabad and I visited the form to activate the account and bow my account is active.
                                      I want to get my 20000 rupess available in my account. I request the management to show some sympathy on hardworking employee and to waive off the fine.

                                      I am shocked to hear that Kotak is charging 900 rs fine per month for non active account.


                                      I can be reachable on. pay my balance from the account.
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                      Dear Mr. Kumar,

                                      Sorry for the inconvenience caused to you.

                                      We have raised your issues to relevant team to investigate and update you on priority.

                                      ^Kotak Team
                                      Dear sir,

                                      I got a call from Kotak bank and I tried to reach the customer care twice but I am getting message as 'they are experiencing technical issues at 11:53 IST on 19-feb-2015.

                                      Secondly I see the major flaws from kotak mahendra bank, The main reason for inactive account is I was working in chennai and I lost the magnetic strip on my debit card. so I tried customer care and they are not ready to help as my phone number was changed. so I visited chennai Velacherry branch and told the problem they have given me a paper to fill the request to cash out 7000 rs on 12march 2012. on the same day I carried the original password with all the bank documents and filled the form for new debit card form request on same day.
                                      while filling the form I said I want the debit card to my Home address for 2-3 times and they sit opposite to me and helped me to fill each and every line in the form.
                                      even after filling the form I didnt the debit card so I fed up with the Kotak bank people and took other bank account to survive in different state.

                                      I want my money back, unnecessarly they didnt provide me the debit card and made me to goto other bank account.

                                      its purely the bank issue, they do t have proper tracks, ask them to contact velacherry branch and look into the records for particular date.

                                      very poor banking service and making me panic over phone calls. I want to close this account and get my money back ASAP.

                                      I am in desperate need of money, I activated the account from dormant just for my money, now again if you keep on deduct the money. its a mental harassment.


                                      everything happend because of not issuing a new debit card. now dont blindly say as you didnt see the request, its a problem from your internal branches. i cant run behind the branches in new city.
                                      Dear Mr. Kumar,

                                      Trust our bank official has spoken with you and addressed your issues.

                                      ^Kotak Team
                                      I have taken personal loan wants to fore-closure for that I called customer care department but they said it will take 30 working days to process the fore-closure letter, i had loan with ICICI and Citi they were immediately processed and closed the loan. Please send me Fore-closure letter to close my personal loan(Loan A/C No: SPLN[protected].

                                      My mobile number : [protected]

                                      Thanks,
                                      Esai.
                                      Dear sir,

                                      A lady from Hyderabad Kotak Mahendra branch called me on 19th Feb saying that they will deposit deducted money back to my account every quarterly to me and they said they will get back to me in sometime for this process, 10 days has been passed and no one called me.
                                      they said they will get back to me for further processing, and also they said not to do anything with the account unless they approach me.

                                      Please inform the same to Hyderabad branch, this process is taking longer than expected. I am too worried about this.

                                      Please call me on [protected] ASAP.
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