Kotak Mahindra Bank Complaints & Reviews

I have been cheated by the bank stating a free card will be given to me based on a personal loan I have taken, but was charged joining fee . Then I contacted customer care to close the card 3 to 4 times, every time executives are taking the requests and saying we have tried to contacting you but you r not reachable and unconditionally closed the tickets. Could you please help me have this issue resolved as they are not even giving any Higher officals email or contact details for me to discuss the issue.

Hi Sir,

My 22, 000 was deducted from my account one day saying that my accoun t was not maintaining minimum balance, after too many converstaions from mutiple people, including company management and Kotak bank, they said they will reiumburse small amount every 3 months(2700 rupees) BUT for that they asked me to deposit 10, 000 rupees. so I deposited 10, 000.

Inititally they refunded 5000 rs, in that again they deducted 2100 rupees immediately, after talking to customer care, they are saying, they will deduct again around 3000 rupees.
I had to make more than 100 calls to the teams to refund, this process took for one month.
no email proof sent to me and secondly they are taking all their refund back.
was it a TRICK played against me to deposit 10, 000 more. Now whats the point of giving back 5000 rupees and taking all that money again in 10 days.

They told me not to Deposit anything till they clear all charges against me and asked me to wait for all these days, i recorded that conversation this time because I know how much they depressed me with their behaviour.

I cannot disclose bank account details. please call me on [protected].

I have written so many emails to kotak for transfer of my PL to HDFC bank but they are not responding to it . They are just asking for bank statement again again which I already did. I even once visited to their office in CP and Vaishali enclave and submited all the docs but still no response. I am being harrased. Please help.

Ritesh Kumar

1. Please refer kotak credit card application form no[protected].
2. I had applied for a credit card on 07 mar 2016. I recieved a verification call from your credit card verification department through tel no [protected].
3. I need to hereby inform you that the verification department of kotak mahindra bank lacks basic courtesy and needs a huge level of improvement. The person verifying details from me did not bother to introduce himself, in addition he was asking me details such as my pay details of which have been already been deposited to the bank in form of my payslip and my bank account statement. Apart from this while i was talking to him he abruptly disconnected the call and never cared to call back.
4. I had provided all details required by the bank in physical format, even after this if this kind of attitude is shown from the bank's employees, its a very sorry state of affairs.
5. I immediately informed the same to the customer care department of kotak mahindra bank, but they did no care to do anything.
6. Subsequently when i asked them to return my documents, they even did not care to return them. At the time of collecting the documents they were very prompt but now refuse to return the same.
7. This is nothing but pure customer harassment.

I have been cheated by the bank stating a free card will be given to me based on a personal loan I have taken, But was charged joining fee . Even before I received the card I get a statement with joining fee From July 2015 I have been following about the joining fee reversal . I have handed over the card at the branch stating Dont want the card and I dont want to pay the fee but I have still be levied with charges on the fee and in March 2016 I get a letter that the card is blocked by collections and i need to pay 4000 and my CIBIL is affected due to this . I really dont understand how heart less any bank can be to keep charging on a card which hasd already been surrendered . Could you please help me have this issue resolved as they are not even giving any Higher officals email or contact details for me to discuss the issue

My credit card No [protected] is not working . I do not know the reason . I tried calling[protected] several times to complain about this but it is always engaged. Could you please look in to this.
Thanks
N.Sivasubramanian
[protected]
20/2, Thirumalai Pillai Road, T.nagar, Chennai- 600017

Hello,

I have a personal loan with Kotak Mahindra Bank for an amount of 5, 08, 775 INR. My loan number is SPLN[protected]. My name is : Hemanth Palli from Bangalore.

My loan EMI was suppose to deduct 5th of every month where the EMI started from December 2015 and till Feb 2016 everything was proper. For the month of March, my EMI was not deducted and neither I was informed by the Bank guys. Later, when I called the customer care, they mentioned that March month EMI I need to pay it manually and that they will send an executive to collect the cheque. I have raised a complaint via customer care but no one reached me on this. Because of banks irresponsibility, my cibil score will be effected due to this. I want you to take proper action on such irresponsible people who are the cause behind it from Kotak Mahindra Bank.

My email id is [protected]@gmail.com. Let me know if you need any further information !!

I opened my current account with kotak mahindra dilsukhnagar branch in the month of december 2015, since i opened my current account till today I tried all possible ways, frequently in touch with bank executives praveen, sampath and vishnu till now they couldn't be able to provide me an internet banking password. I never seen this kind of worst customer service ever in my life, every time when i call executive vishnu he says you no need to come to bank I will manage but till now he couldnt be able to manage to provide me internet banking password rather every time i call him he will come up with new story, from past three months i suffered alot by keep on making calls to kotak bank executives and customer support but i couldn't be able to get internet banking password so, finally i decided that i will not get internet banking password for my current account and also decided never ever trust poor service oriented bank like kotak mahindra bank or its executives, please provide me detail procedure to terminate or closure of my current account as soon as possible.

The worst service i have seen till date.
It's been close to 20 days that i have requested a cheque book and its still not delivered.
Cheque book is only being shifted from courier service to chennai branch and vice versa. Called customer care and they do nothing but give a number to call which no one answers.
Visited J P Nagar(Bangalore) branch also and they didn't help either.

For god sake please deliver me my cheque book i need it badly.

Can't you guys just track it and send a cheque book.. you guys have the address and contact number of customer. How hard is it to call and get your doubts cleared.

I have no idea when and how the amount of Rs. 10151.85 was debited from my credit card. I have connected multiple times to customer care of kotak bank and even connected to the greater kailash branch that when and where this amount was debited from my credit card, instead of furnishing any detail they have sent me the account letter and never mentioned any detail. Now again i have recieved a demand notice from kotak bank the due of Rs. 10151.85. and for clarification i contacted Mr, Sandeep Mehta no. [protected].He was also unable to clarify the detail when and where this transaction was made on my behalf or it was some fradulent transaction. I have right to know who has made this fradulent transaction on my behalf.

Hi this is Selvakumar B my CRN 35688932. While account opening i have not received my debit card and internet banking password. I have requested my branch twice but till now i have not received. Today i have contacted your Customer care twice they are not giving proper details and disconnected both times without any intimations. Kindly do the needful. Its a worst experience. Its my salary account so i bound to use this account otherwise i will change to some other bank.

I have an Account in Kotak mahindra bank, In last month there there is fraud done im my Account someone withdrawl 25000 rs from my account through a clone copy of Debit card. I requested to My bank to return that amount they are saying we are processesing but now its more than one month I didnt get my money back.

plz suggest.

HI,

As Kotak was a new bank 5 years back with less ATM facilities around Bangalore I was given a word that I could withdraw any number of ATM withdrawals and I signed for the same .
Now suddenly they changed the policy that more than 5 transactions service charge will be deducted of 23 rs and I was not informed about the same and the deductions kept on going
I tried to contact customer care and manger of my branch (service request - 1-[protected]), I opted for a call back but never received a call however received an e-mail stating that my account has changed to normal account  and I was never informed or I did not sign any document
This is devastating and frustrating, however I agreed to the fact and let it go .. but still the deductions are happening and worst part is it happens on the same day
When I call to customer care they say they are deducting for the December month ATM withdrawal in month of January, I have never seen any business where you deduct the money in next month .. unfair business
Again last moth 100 rs was deducted when i have not exceeded the withdrawal more than 5 and when I called they are stating that this was for the month of September 2015 … now this is heights

I would close the account as I am getting continuous disappointment although I gave some leverage, now I want all my deductions to be reversed as I have not authorized or signed for or I will close the account and same will happen with other customers

Awaiting reply


Best Regards
Dharmender Dubey

I have contacted on agent in Hyderabad regarding Car loan, He said he will help me out and he said he will send me the application form. After few days he said I need to take some investment plan, I said I will look into it. I asked about he car loan process he said I need to take must investment plan then they will consider NRI car loan, This is very annoying and How does bank works like this? Then he stared giving me explanations that they cant send any application to overseas by post/scan and person should be in India. I asked him how our allowed to send me application if i take the plan? He said he took authorisation from my manager? Is this bank works like this? As a NRI customer and I have opens NRE/NRO account with you...I'm not at all happy?

I need clear clarification on this? Do you really link and force customer to take Investment plans?

I work for RBS and I do know the rules and regulations of bank.

Thanks,

Kotak bank staff opening customers account with wrong commitment,
they open my account with say zero opening balance, only condition five transection in quater in necessery.

after that aqb charge cutt off. they ask they refund cut off amount.
but no responce in 3 month, next aqb again cut.

even branch manager and upper staff ignoring issues.
we have close our account, but if kotak not take care this type of frod then one day no customer will join kotak service.
even we will not advise others to open account in kotak.
whole staff, and management is frod.
my contact no is [protected].
accout in kotak [protected].
sadar bazar branch,

after submiting my issue if customer care show no responce that means this
is kotak mahindra policy to cheat customers.

I would like to bring it to your notice about the worst customer service i have been receiving from the so called Customer Care Executives from Kotak Mahindra.

I am a Home Loan customer of ING Vysya Bank, borrowed a loan of 20 lacs during 2011. During October i had an oppurtunity to move abroad, so i went to the ING Vysya Home Loan Division and requested for foreclosure . In the interest of time i told them that i would make a part payment from my own savings account before the foreclosure statement is ready. My request was taken and i didn't hear back anything.

I did visit India during the end of December and i went to the bank again to know that the then manager to whom i gave the request moved on to a different role and my request was not looked at. Still i requested for the foreclosure statement in writing and made a part payment of 2.5 lacs on 28th Dec and notified the customer care mail id

I guess with all your integration work the entire process changed, no one looked into my request.

I made a payment of 5.5 lacs in January and notified the email id again which i guessed would be the full and final settlement. To my surprise i was told that there is part payment charge and the pre payment process changed. Like i mentioned above my loan agreement suggests that there wont be any part payment fees if i am making the payment through my own savings account.

I get one more surprise with the amount i transferred during December 2015 was returned to my savings account.

These are my complaints:

A) I have been begging to get a foreclosure statement to close the home loan for 5 months, no one is looking at my request or responding
B ) I have been paying a higher interest of 11.5% from October 2015 though i had the intention to close the loan. All the bank have come to lower home loan rate, when i inquired about it i was told that i have to sign a new application form to refinance the loan. When you guys hike the interest rate no signature required from the applicant, but when you guys want to reduce the interst rate i have to sign a new application form, what a consistency.
C) The interest component of the 2.5 lacs which i transferred during December how is it going to be adjusted in the loan ? I have be paying 11.5% interest for that inspite of transferring it to you guys for almost a month
D) I have been sending multiple reminders to the customer care team who takes a leisurely turn around time of 5 working days even for an issue which i have been continuously following

I would like to get this addressed and get the home loan closed as soon as possible and get a fair settlement for all the complaints i have raised here.

I would appreciate if my email is acknowledged by an senior manager in the bank who understands my pain.

This is to bring to your notice that I had taken loan of INR 1 lakh from Kotak Mahindra Bank. Loan has been paid off completely last month however they have charged me for keeping insufficient funds in my bank account due to which ecs had failed two years back. I had already intimated back on time that i need to change the ECS from HSBC bank to HDFC bank as HSBC account does not exist anymore. All the formalities and forms were completed on time. However, they took more than 40 days to open ECS in my HDFC bank account because their official, Ms. Anshu Chopra did not know the process. I had to do several rounds of visits at Kotak Mahindra's branch because of their slow process. I had written several mails to them but noone ever responded. After two years when the loan is paid, they are calling up for the extra charges and forcing me to pay. I am attaching the mails that will give you a glimpse of the matter. Please help. I demand compensation for the rounds of visits i have made in the process to the bank, the time i had wasted, the money spent on travel and mental torture i. My email ID is [protected]@gmail.com

I have not been able to pay my credit card bills of ABN AMRO due to acute financial problems. Yet the agents Leena [protected] and Prashant [protected] have been continually harrassing me and my wife. I am the card holder and inspite of me speaking to them, they call her place of work and harass the staff there. They threaten to speak to the Principal and harass the school. When I am speaking why are they calling her? Please look into the matter.

I have taken personal loan wants to fore-closure for that I called customer care department but they said it will take 30 working days to process the fore-closure letter, i had loan with ICICI and Citi they were immediately processed and closed the loan. Please send me Fore-closure letter to close my personal loan(Loan A/C No: SPLN[protected].

My mobile number : [protected]

Thanks,
Esai.

My name is raju patel,

My account is with kotak mahindra bank with drive in road branch, ahmedabad (Ac no. [protected]). I have salary account with zero balance and it is still salary account only. Before six months, i left the job till that time my salary was not credited to my account. (Please note it is still salary account only after living the job as well). Now kotak bank has deducted the charges of total 3000/- rupees for average monthly balance.

I have filed the complaint in customer care of kotak bank. They replied me on my complaint after i have reminded them for four to five time. While i have argued that when it is still salary account then how can you deduct the charges then they told me that my salary was not credited since last six months. So i asked them that how can they deduct charge without informing or prior intimating to the customer. So they have replied me very rudely and told me that charged cannot me reversed.

I got message from kotak bank, they asked for my contact number. I have replied back with my mobile number before 15 days but didn't get any call from them.

My cell no: [protected]