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Kotak Mahindra Bank Complaints & Reviews

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Last updated Feb 22, 2024
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Kotak Mahindra Bank Phone Numbers

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1800 02 6022
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Kotak Mahindra Bank Head Office Address

27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India
400051

Kotak Mahindra Bank reviews & complaints page 198

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V
Vatada Satish
from Visakhapatnam, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount of 10000 not dispensed from obc atm but for same my account is debited

Address:Visakhapatnam, Andhra Pradesh, 530026

Hi Sir, I have raised an issue on Nov 18 and opened another on Dec 2 for the same issue i.e., 'Amount not Dispensed from OBC ATM and my account is debited'. The Kotak service request Ids for the requests are: 1-[protected], 1-[protected]. Till now, I didn't receive any amount back into my account and both service requests were closed without any resolution. I have provided all the necessary details even though, I don't understand why...
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S.I.D Peter
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Credit card payment made but harassment stating payment not made.

Address:560063

I, s.I.D. Peter, am the holder of credit card number. [protected], expiry date 07/17. In the month of oct 2015 my due was rs 74oo/- and i made the payment by my syndicate bank cheque no 33ooo4 065790 dated 2/10/15. As per my bankers, the said amount rs. 7400/- has been debited from my bank account on 7/10/15.And credited to kotak (kmbl), copy of my bank account of the period enclosed. My bankers details as follows:-- sid peter,...
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Bhaskartelagi
from Ahmadnagar, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Kotak bank rejected personal loan without giving any reasons and staff is also not co-operative (Do not have manner to pick phone and reply))

Address:Mumbai City, Maharashtra, 400709

Hi, I applied for personal loan of 1 lakh on 26th nov 2015 in kotak bank. Field worker collecetd all the documents. But after few days..when i called the executive..she told application got rejected..I asked for the reason...she is not replying for the question and now she is not even picking the phone. My application form no. is 00407285 Initially executive told me like for my salary and details(docs), i will easily get loan of...
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L
Lokesh Reddy Koyya
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TBMS charges

Address:Hyderabad, Andhra Pradesh, 500038
Website:www.kotak.com

Hi,

This is Lokesh Reddy Koyya a customer to Kotak with an CRN : 65364968.

Since I shifted to another company which holds other bank as salary Account, I cant make Kotak to continue as salary account from July of this year.

Because of that, When i Deposited some 4500 amount into my account, the bank deducted the amount as below


2/12/2015 Chrg: Min Bal Non Maintenance Charges...
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Address:560008

I applied for the personal loan and more than 100 times I was told that the interest would be 11.50% if I do BT and apply for 15 Lakhs. I agreed and applied for it.

I got the DDs for BT and was told that the rest of the amount will be credited as soon as I close it. After I closed other bank's outstandings (Axis, HDFC) through the DD provided by Kotak mahindra bank, I got welcome kit that says 13% of interest for 15 Lakhs....
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P
prashant ahuja
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Ill-behaviour of customer reps

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Sir, I am very disappointed to write this mail to you as this is against your one of the employee Mr. Nitin Trehan in sector 18 Noida branch. The behavior of your employee was very rude and careless. I don't find him suitable for facing and handling any kind of customer interaction. I am describing my experience with him as below. Please cross verify the incident with the CCTV camera that was placed there on the time I mentioned. The...
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Samidha Naringrekar
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Credit card fraud

Address:Mumbai City, Maharashtra, 400066

There was a vishing call from Noida and person claimed as Kotak Bank employee and was very fluent and well in command over languague like a customer executive speak and asked about credite card rewards point and issueance of new card, which i never asked for and certainly asked to share the certain TIN appearing on mobile and which they could gatter through online account they had and made transaction of Rs 5000/- towards Vodafone bill desk...
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Address:400083
Website:www.kotak.com

Your pathetic bank has disbursed loan to my account without prior intimation and done my Forge signature on sanction letter... I have given a written application to provide me the date when the sanction letter has been disbursed & i have acknowledged it but still there is no update from 05th Nov 2015. Your bank has charged high interest rate and giving me mental trauma from 25 Days. If in future there will be any issues with regards to...
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B
Brits
from Mumbai, Maharashtra
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Worst Customer service

Address:600073
Website:kotak mahindra bank

I've been using Kotak Mahindra bank credit card for a while and I've been one among the numerous dissatisfied customers. To be precise, I hate their customer service and their way of handling the service requests. For instance, A customer can only register a request or complaint through their banking account. What if a customer don't have a account or doesn't know the credentials.?? After multiple requests they accepted to...
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R
Rajneesh Chauhan
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Un relevant charges of mutual fund

Address:Ghaziabad, Uttar Pradesh, 201002

My account with bank A/c no.[protected], I take two mutual fund with two different banks.

On 25 July 2015, Rs.342/- has been deducted what is this, if this has been deducted whats the reason behind this.

No one take the appropriate decision regarding this, I meet personally meet with Executive Mr.Vaibhav Tripathy, he is not take positive reply .I went several times to bank for this small transaction.
I...
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S
sanjaykumar1982
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Harassment and fraud claim

Address:560037

Sometimes I feel, Indians are just cheaters because of these people. I applied for a card of Barclay in[protected] – I don’t even remember the date. I never used it except once by mistake and did a transaction of Rs 220. I submitted the amount and asked to close the account. I asked them to close my Barclay card during that time but they said, this card is free for you and you don’t need to close it. I said OK. After 2 years,...
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S
Sathyaseelan Raju
from Mumbai, Maharashtra
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Unethical Behaviour

Address:641031

Hi, I have a loan car account with Kotak bank, due to my personal commitments I couldn't pay EMI on time and I had couple of months backlog (Max 3 months). However, I managed to pay whenever I could accommodate. I and my dad received the call from kotak representative (Name Mani - Mobile [protected]) who as following up with us for EMI. His behaviour was very rude and used abusive language to extreme. Even, I have responded him saying to be...
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Aakanksha Gulati
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Transaction failed but amount debited

Address:New Delhi, Delhi, 110027

I am Aakanksha Gulati from Delhi.On 17/11/2015 I withdrew money from Bank of Baroda ATM Subhash Nagar but due to some issue transaction got failed and when I checked my account amount was dedcuted from it. I submitted a complaint(SR#1-[protected]) on the same day and they told me to resolve my problem within few days but I haven't got any response from their side yet Now ., I want to know what should I do in order to get my money back...
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ಮಂಜುನಾಥ್ ಬಿ ಹೆಚ್
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Personal loan

Address:560078

Dear Sir/Madam, I am one of your existing personal loan customer My loan number is PL[protected] and the loan amount is 2.5 lakhs. Initially monthly installment amount of RS 7377 was not clearing through ECS linked to my ICICI account because they have not updated the ECS form. Every month the executive used to call me and collect the installment amount manually and he is not adding any other extra charges its because of mistake from...
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N
Nilesh Vasani
from Pune, Maharashtra
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Worst services

Address:Pune, Maharashtra, 400092
Website:kotakmahindra.com

I have taken home loan from Kotak Mahindra in May 2010. Kotak Mahindra Bank is having worst services in housing finance.
I have requested for online access, I have not been provided home loan online access after calling to customer care and visited twice to the branch.
I have asked for the List of Documents I have submitted to bank at the time of loan taken, still not received the list of documents after even more than 20 days....
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M
manojajj
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Account not getting closed

Address:560034

Dear Sir, I had a salary account with Kotak bank till May of 2015. I had to move abroad later on work. now I am residing in UAE. I have clearly asked the bank through email to either convert the account to NRI account if not possible close the account. the kotak Mahindra bank charges for not maintaining minimum balance in account. for reasons of kotak Mahindra policies on collecting address proof of my residence at UAE the bank couldn't...
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V
Venkatesh_common_man
from Palghat, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unauthorized charges on the account

Address:560001
Website:www.kotak.com

Few days back, one of the Kotak Mahindra bank called me and asked about the current bank I'm using. I told him about my current bank and the facilities I'm availing. He told me that Kotak is offering the more facilities and forced me to take it. I also asked him whether if I have to maintain the account with some amount, he updated me that there is no mandatory to maintain the account with amount and could even maintain with zero amount...
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Dillibabu Boopathy
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ecs form - emi need to change to other bank

Address:600100

Hi Team,

I have taken Personal Loan SPLN[protected] currently my emi due is paid by RBS Bank account i have joined in new company and current salary account is SBI so i need to change my month EMI due to SBI .

Please share ECS form.

Note :

Hurtles i faced in ECS Change

1, I have already contacted customer care no they said need to go in personal to any Kotak branch...
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R
RaveendraS
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Personal loan cheating from bank

Address:560032

I had applied for personal loan from Kotak Bank Via Finance Buddha, Bangalore

I was promised loan of 15 lacs for Interest rate of 11.5%/annum for 4 Years for EMI of 39100
processing fee of Rs 500/-

But when I verified my bank account for the details I was shocked to see that the loan has been disbursed without
informing about the interest rate and processing fee of whopping 21k +

This...
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P
Prabhat Pathak 007
from New Delhi, Delhi
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Amount deduction without any prior information twice in a single month

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.kotak.com

Hi my CRN with Kotak Mahindra Bank is 33884248 and i am holding this account with them for last almost 5 yrs.. ive got a personal loan running with them too.. last month in October 2015{personal loan account number : 27165166}my emi which was suppose to be paid on every 10 th of each month...due to some personal reason i dint had enough balance on that particular day which was 2 nd Saturday so the banks were closed because of which i was...
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