Kotak Mahindra Bank Complaints & Reviews

Dear Mr. Jain,

Sorry for the inconvenience caused to you.

We have rasied your issue with relevant team who would get in touch with you on priority.

You may also write at [protected]@kotak.com

Thanks and regards,
Kotak Team

Don't trust this Bank..they are no less than frauds..

I recently closed a LAP and OD of around 3 crores after 4 months of pathetic customer care and managers. and remitted all the amount they had requested on 15th Jan. They said they will return the docs in 7 days. Later when I contacted them after 3 weeks, they said it will take another 10-15 days.

When I made an issue in their branch, I got a call from their banglore office asking me to remit another 70, 000 to close the OD account as, the final amount they collected was not correct and it was a mistake on their part.

I contacted the banking ombudsman and they have asked me not to pay anything untill they reply back to Ombudsman Office.

Also check the account statement carefully. They will make a lot of fraudulent charges.

I am starting an agitation in front of their branches in Kochi by next week.

Mohan Baby Kurian.
LAP11753614.

Dear Sir

As I applied Personal loan from your bank my application no is 00351905 and my Account no is[protected].
I applied loan on 24 Dec 2015 and all my verification over all so as you contacted me for my housing loan area's then I paid existing area's and got a letter from bank that all so I forwarded to you after that I keep on calling your people then finally on 7th of this month Mr Ravi as collected cheques and he got signature to all documents but still now there is no response from your people when our I call you people they saying once we get DD we will call you today is 20th all most one month over in the sanction letter my first Emi start on 10th Feb 2016 .another more day's to take for realising the fund so with in 10 to 15 days my first Emi start .
So pls take an action for my loan and finish as soon as possible

All so I am sending my sanction letter along with this

Regards

Mahesh BABU A R

[protected]

Dear Sir

As I applied Personal loan from your Kotak Bank my application no is 00351905 and my Account no is[protected].

I applied loan on 24 Dec 2015. One of Your agencies Girl (Aysharya Mobile No[protected]) called me regarding Personal Loan. I informed hear I have all reedy HDFC loans 2 Account is running. She told me We Can do the BT (balance Transfer) She asked me required documents and is sent the document via hear mail id from my official mail id and all my verification over by with in 3 to 4 days in the main way one of (Mr.Abhinav Charles Mobile No[protected]) from Kotak bank. is call me and he enquired about my housing loan outstanding amount for that I checked my Housing loan bank (Canara Bank) and I paid the out standing amount of one month due after that from my Canara bank I got the cleared letter. That I sent to Mr. Abhinav Charles.
Then after 2days I keep on calling the girl Aysharya regarding my loan status she told me the bank people call you sir then the collect your document and cheque so please Waite Sir. So I was awaiting for another 2more days then I called the Aysharya she told me your loan is approved due to the holiday this people not called you please await. Then on 3rd of jan2016 on of Girl Amina from Kotak Bank Mobile No[protected]) called and asked me Sir any one called you from Kotak Bank. I seed No. then she told me sir your loan is approved so Bank people call will you.
I waited for next day then I called Amina she told me I check and tell you. But she as not called me so I called hear in the evening she told me the person as to call from bank the I as ked hear give the person name and mobile no to check my status she given the mobile number of (Mr.Manju Mobile No[protected]) I called the person he checked and told me its got rejected you check with the agency girl.
So I called Aysharya agene she told me sir give me sum time I check with bank people and tell you. On the next day my self I called hear she told me sir I am at Kotak bank only the rejected your application but we are taking with them I will get back you. I that there is no use to Waite for this so I decided I don’t want call them now onwards.
But on 6th of Jan2016 Aysharya called me sir your loan as approved and keep reedy of your cheque and id proof.
On 7th Jan 2016 (Mr. Ravi mobile No[protected] in the morning and he told me your loan approved and I am coming for collecting your cheque and signature on the document.
By 7th evening Mr. Ravi came and got the signature and my ICICI Bank A/C cheque of 8 leaves with my signature and crossed on the cheque. And all so he given the Sanction Letter in that its returned all details regarding my Personal Loan and the Sanction amount of Rs.4, 00, 000 (four Lakes) and he told me with in two days you will get your Loan amount after Reducing the existing HDFC Loan in to my ICICI Account.

I waited for three days then I called Mr. Ravi he told me due to festival holiday you will get with in 18th of Jan.
But still now I didn’t get my loan I keep on calling all people but there not giving proper answer.
In the main way I called Mr .Manju he told me your HDFC Bank Existing loan amount DD we will give you that you have to come and collect and give to your HDFC bank then the Clearance Letter you Have to get then only we will transfer your amount please weight for your DD I will call and inform You.

But this Rule and all no buddy told me before not only in all bank they will collect letter from me and thy will Close the Old Loan.
I informed him but he is not agree he given his manager no and he told me to talk.
I called the Person his Name is (Swapan Sarkar mobile no[protected]) he was busy so he told me to call after 1hr then I called him after 2hr he told me by tomorrow you will get your amount in your bank . So I waited for next day but on the next day op to evening none of the amount as credited in my A/C. so I called Mr. Swapan he told me yours is BT So first we will give you the DD of the Existing Loan Amount after clear then only we transfer your amount to your Bank I told him normally all bank them self the clear the old Loan but why on your bank you people saying this. He told me then you shod have give the letter before and. But this all rules and regulation you have to inform me before. He told me to contact your agency people. So I called Aysharya again she told me wait. Sir I check and tell you.
Then she told me from HDFC People Not Accept Other Person so you have to collect and close the Loan. I Shocked..!!!
Because from the bank people the are saying this then is seed in HDFC. I Called the or saying You cane Send any one but you have to give a letter and id proof along with the person Photo id .
That I informed hear but she changing that DD if he may miss use so only there saying.
But I told hear I can’t take any permeation from my office so I won do this work if yowled have inform all this rolls before then I won go for this Bank Loan. Finale she told me ok sir I check with my manager then I do sum thing for this issue.

In the main way I gave complaint regarding this. Via Phone& mail
In mail no response, and in phone the taken complaint and given complaint
Register No- C-1-[protected], but no use it’s all reedy 21st Jan 2016.
None of the call from your People so I called your people the same story then I called one of Mr.Manju he told me by 25th Monday I will finish your issue and transfer fund to you’re A/C so I waited for 25th. On the day morning I called Manju and reminded him he seed ok but after 1hr he called me and saying me that only the principal amount only we have DD the Peer Closing Charges you have to pay.
I really got blood presser because aging there saying the same reason then I told him I don’t have any money so I can’t do this.
So he told me from my person he will pay your amount then you have to give for him. I accepted and I told him no problem. You do it.
Then after 2 to 3 hrs Aysharya calling and telling me your DD is Reedy when you will collect. O my God what is happening? Why this much Confection.
I told the Girl I don’t want the loan from Kotak bank please cancel. Its all most one month over. And still your people’s not realised the fund so that I under stand your bank Quality how is Super. So please cancel.

The same things I called your customer care and I informed.
So I kindly requesting you and Your Bank Please Cancel my Loan and return all my Signed Document and Cheque.
Because you Bank is Only Self Service Not a Customer Service but one thing the same thing continues then you will became close your bank soon.

I really thank to you people that I learned lesson from you.


Thanking you

Regards

Mahesh Babu A R
[protected]
[protected]@gmail.com

I have already dropped 3 mails & no one has bothered replying back on the same.

& I still don't have a logical response from them!

I purchased a USB drive from amazon, but transaction failed, they initiate the refund on 14-aug-2018, but still I didn't received my money in my account, they give me a bank transaction ID- 424949, the amount is 415 Rupees only. I've called banks customer care but still I haven't get my money back since 16 days.. 
Please resolve this issue

Dear Mr. Naidu,

At the outset please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team

Dear Mr. Jaiswal,

As per our telecon, we have escalated your issue to concern team and would update you on priority.

^Kotak Team

Dear Mr. Jaiswal,

Trust our bank official has spoken with & addressed your issues. ^Kotak Team

Dear Ms. Mishra,

We regert for the inconvenince caused to you.

Trust our grievance redressal team is looking into your concerns.

^Kotak Team

The concerns have not yet been looked into
- Why was the SMS alert regarding Acct Bal of Acct closed in Sept 2012 again delivered to [protected] today morning?
- Mr Arun has been clearly informed in the first call he made on 19Nov2015 that [protected] is not is use by me anymore.Has he not updated my contact number in KMB records?

1. My concern.Is when i had already received an acknowledgement cum confirmation call from kmb - pune bhandarkar road branch in last week of september 2012 about receipt of my account closure form at kmb - pbr branch, how can my account be in dormant/ freeze (whatever you label it as !!!) state even in jan2016?
2. I got only one call in last week in sept2012 stating my account closure form has been received and was assured it has been duly processed.How was i expected to know the form had not been actually processed?
3. The sudden revival of sms alerts thankfully informed to me by the current user of [protected] led me to discover from mr.Arun that my account closure form had not be processed. Why do i have to submit documents again because of irresponsible behavior of some callous kmb official in not actually closing my account?why this harassment to a customer?
4. I was informed by a bank official that these documents are required for account- opening.An aadhar card is not required for account closure? i have made it clear that i wish no further business with kmb.Or is this some fraud?
5. Mr.Arun had asked me to only send a hand-signed account closure form with no mention of any other document.I attached my pan card from my end alongwith the second account closure form on 02dec2015.The receipt of the same was acknowledged by mr. Arun.Why again a third round of documentation?

Dear Ms. Mishra,

At the outset please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team

Fraud in the name of credit card

Auto debit of Rs.18000 from account in may 2016 even after settlement in september 2015. The card was not used since then. Spoke with Senior manager of the credit card department and he said to arrange for a reprentative for clearing the issue and now no response from him.

Hi, Apologies for the inconvenience caused to you. We request you to kindly provide your Customer relationship number / Account Number/ Contact number to us at solutions.[protected]@kotak.com enabling us to investigate the matter and assist you further. ^Kotak Team

Dear Mr. Mitra,

We regret for the inconvenience caused to you.

We wish to inform you that our relevant team is investigating your matter. However, we have escalated to prioritise and update you.

Thanks and regards,
Kotak Team

Dear Mr. Fernandes,

We regret for the inconvenience caused to you.

We have escalated your concern to relevant authority and would update you on priority.

^Kotak Team

Dear Mr. Fernandes,

As per our records, the disputed transaction has been successfully authorized by the system and is claimed by the acquiring bank. We have raised chargeback with acquiring bank which will take 7 working days to settle as per RBI Guidelines.

Your account will get credited on the 7th working Day provided the funds are not claimed back by the other Bank (i.e. proof of transaction which proves that cash was dispensed to the customer).

^Kotak Team

good description of complaint

Dear Mr. Giri,

Really sorry for the inconvenience caused. We have rasied your concern with relevant team and would update you on priority. ^Kotak Team

Dear Mr. Murti,

At the outset please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team

They are calling on my no +91 [protected], [protected].

Dear Mr. Manoj,

At the outset please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team

Hello,

I am still receiving threatening calls from kotak Phoenix Trust FY11 - 5 Scheme C, phone no are [protected], 897, 896
91 [protected], for which i am not responsible, here after if i receive any call from above mentioned number. I will lodge complain & FIR against the same. This is last and final warning.

I am not sure, how the banking law is giving you authorization for calling and abusive any one who is not responsible.