Kotak Mahindra Bank Complaints & Reviews

Dear sir, My name is Zeeshan Md Rashid CRN No: 88100067 Now the days i am facing a major problem with your banking service and it was my worst experience. I have my past salary account in your bank, before one or two week i got a message from your side that my salary account (mention above) is out of money and i am going to charge for minimum balance, so i contact your customer service and they told me to close the account by handover the cheque and the debit card to the bank. so i visit the Kotak bank branch which is in pimpri-chinchwad area, and i am surprised by hearing them, they told me to go to the F.C road branch(Pune) and then i reached that branch and again the same story they told me. they told me that my account is a core Kotak account so i have to go to the Bhandarkar Rd. Branch (I heard about core banking but core kotak account...what is it???) then today i reached the Bhandarkar Rd. branch and i told him to close my account but they didn't... they told me that they can close my account after completing 6 month of account opening date which means they only close the account after the fine started. And they also told me that they can't close my account i have to go to the home branch to for closing purpose... I am really fed up of your service this is the worst service that i ever experience in my entire life...you all people sucks a lot. Now i decided that i do not go any where for closing my account you want to charge me... please do so i am not going to pay a single rupees and i and going to share my experience in all the social site. thank you for fooling us

I have tried to make a transaction with kotak bank debit card on 7th September 2015 but Atm machine got hanged and not responding at that time. but after some time i got the message that 6000 has deducted from my bank account. I was totally shocked . I registered a complain regarding this at the same moment. But till now they guys are not providing any solution even I am not getting any relevant information about my concern. Whenever I called to customer care of Kotak mahinadra bank, they told me to wait.

Dear Sir/Madam, I Ishwar Pal worked with Ing Vysya Financial Services Limited (Subsidry of Ing Vysya Bank Ltd now merged with kotak mahindra bank) in chandigarh branch home loans department as a sales executive.My emp. Code was 31421. I resign from this job on 15thJan 2015 and served 15days notice as per company policy my last working day was 31jan . 2015 . I completed all papers formalities 2time . But till date i have not receive full...

Hi, Myself Gaurav N Bhattar, was having personal loan of Rs 5, 00, 000 with HDFC Bank at 16.5% from January, 2014 for which I used to pay EMI of Rs 12, 293. Then I got call from Sakshi Madam on behalf of Kotak Bank in January 2015 offering for this loan transfer at 13.5%. I agreed with that, but then while submitting document and signing of agreement, I found nothing about rate, term and amount was mentioned, on my enquiry I was ensured, that “sir you submit the document, then based on your creditability that will be decided, we have already checked it, it will be 13.5% only”, I doubted and asked for written assurance, which they send my via mail. I accepted loan transfer and closed ongoing loan with HDFC Bank by paying pre-closure charges of around 4% on outstanding amount. But then unfortunately harassment experience started with me from Kotak Bank. I was provided with loan (Account no SPLN:[protected] of Rs 4, 56, 237 for 5 Years at the rate of 15.06%, instead of Rs 4, 50, 000 for 4 years at the rate of 13.5% I got shocking experience on complaining, when they shown me agreement with 15.06% interest rate signed by me, I don’t need to mention that was forged. Now this became serious matter (at least from my side) as Bank dint seemed to be worried about this at all. On complaining again and again, finally Mr. Qamarali Ansari appointed meeting of mine with Sakshi Madam and Roshan (Collection boy), but visit was very disappointing as no one met over there. After few days once again meeting was appointed and to me surprise I was given very ridiculous reply from Mr. Qumarali Ansari that Sakshi Madam has given many clients wrong commitments and now she has left the job. So, who is responsible for that? Doesn’t Bank should accept this and reconsider the matter? Or should client face it, because of Bank’s employee’s wrong commitment. I kept on sending mail and complaining but no one seemed to be serious, then I decided to stop PDC. Now they took matter into consideration and assured me that they are looking into the matter. On their assurance I agreed to keep making EMI payment, but this time by cash instead of PDC. Then even they dint found to be serious to collect payment, my due date was 10th of every month, I kept them calling on each 7th or 8th to collect payment before 10th, but they used to send executive to collect payment by 17th-18th. I found very disappointing to get such service from such reputed and growing bank. I even mailed this issue on Kotak services address but no action was taken apart from charging me late payment charges for this. Till now they have charged me around Rs 7, 000 for which I complained also and they agreed to waive off 50% of it, now you can find out if they agree to waive of 50% that means they are aware that mistake has been from there side, but still they are asking me to pay balance 50%, without any fault of mine. There is a simple calculation, My Liability with HDFC Bank was Rs 12, 293 * 47 Months = 5, 77, 770 I also paid Rs 17, 000 for prepayment closure charges. So, net liability with HDFC Bank was =5, 77, 770-17, 000 = Rs 5, 60, 770 But, now with Kotak Bank my liability becomes = Rs 10, 793 * 60 Months = 6, 47, 580 Apart from that I have been also charged around Rs 5, 000 for insurance and other formalities. So, net liability with Kotak Bank becomes= 6, 47, 580 + 5000 = Rs 6, 52, 580 Its being around 8-9 months I am discussing with Bank, now with frustration and disappointment I am forced to write this mail at this level. Kindly look into the matter, Wrong Commitment is being made, Sign is being forged and customer is being harassed very shamelessly.

CRN NO :[protected] Name of Account Holder :- Anuradha Rampuria Date of Incident :- 28th August, 2015 There has been an unauthorised Debit of Rs 1711.94 from my account on 28th Aug, 2015. The matter has been escalated to the customer service center and the relationship manager of the bank. Also complaint with Cyber Cell, Haryana Police launched with the copy of the same being submitted to the Gurgaon Branch. The matter was assured to be resolved within 48 hrs then 7 days and now no response from the side of the bank. Can I receive an email communication from the bank that the matter is under investigation and will be resolved by ... date and the amount o[censored]nauthorised debit will be credited by ...date.

I have recharged to My Mobile on the morning of 8th Sep 2015 through kotak Mahindra mobile app . The amount of Rs. 170/- & 222/- has been deducted from my balance but the Recharge is not credited to my mobile No. Details 1. Mobile Talktime Top Up of Rs.170/- Mobile Operator - Airtel Mobile - [protected] Txn Ref No.[protected] 2. Mobile Talktime Top Up of Rs.222/- Mobile Operator - Vodaphone Mobile - [protected] Txn Ref No. [protected]

Previously, I had a VW Polo that I sold off in the month of August (first week to be precise) to Mr Altaf Naik. His financing broker was ADDIS MARKETING. He informed me that ADDIS MARKETING would pay off my dues to KMPL, and the remaining amount would be given to me. Upon handing over payment checks to both us, Addis Marketing employee Mr Ramkumar Dhuriy secretly handed over a NOC request letter to KMPL without my knowledge. Someone from Addis Marketing forged my signature and Mr Ramkumar Dhuriy handed over this letter in person to KMPL.

Mr Santosh Jagtap was the person whom the letter was handed over to at KMPL. Couple of weeks later, I asked KMPL why I had not received my NOC after receiving confirmation of payments being cleared by them. That is when they informed me that they had received this NOC letter. Shocked beyond belief, I directly went to the bank, and spoke to Mr Jagtap and questioned him "why wasn't verification done before handing over the NOC to Mr Ramkumar Dhuriy?" His response was"We get over 100 customers daily, we cannot verify signatures of each and every customer"
I escalated this matter to the grievance department, and still have not received any concrete answer for their blunder.

It is Kotaks duty to verify signatures and with the concerned person, before handing over any confidential document to a 3rd person. Today they have released a NOC document without my consent and verification, tomorrow they may release other documents or information upon a forged document.

As none of the Kotaks representatives have any answer upon contacting them on several occasions via email and phone calls, I was left with no option but to file a FIR against KOTAK as well as ADDIS MARKETING.

It's thoroughly shameful and disgusting that even their grievance department does not show concern for this issue.

I have opened NRE /NRO Account a couple of year ago, I have not been able to operate this account from outside India despite several attempts to get it working. Finally I switched to my tried & trusted Banker. Now after 2 years, Kotak Bank has charged almost 7KINR towards Non- Maintenance charges, they are sending weekly, monthly reminders to my e-mail almost to the point of passive agressive harassment. Other banks not deducting & even if they are deducting they tell you in advance that account has fallen below minimum. This is against RBI Policy regarding such charges where a) cannot be charged & b) cannot be applied retrospectively.

The amount transferred by Kotak has been received yesterday, but still no one has confirmed yet to me about the rate of interest, duration and EMI. I have appied just for 3year and they have made this for four year without any communication with me. Not able to understand which kind of processes this bank is following. need to cancel this loan, please suggest

Kotak Mahindra Bank is the worst when it comes to customer experience. The staff is so ill behaved and arrogant. Also the company is unethical in its practices. They charge you more than any other bank and pay very little heed to your complaints. Once you get trapped with them, you have no way out. Unlike other banks they don't care at all about your complaint. After pursuing with them for sometime, you get so pissed off with their behaviour that you decide to drop the matter to save yourself further harassment. But in the process the company gets away with your hard earned money and sub standard service. Avoid any connection with any Kotak group venture.

Rs 224.72 which was debited on 31st May’15 for replacement of debit card which was surrendered in your office as the old card was showing error in my Mom Amarjeet Kaur Saving account No. [protected] CRN NO 18139616 was not reversed as of now.

Couple of days ago I made a transaction and it was unsuccessful, but amount got deducted from account. I logged the complaint to the customer care and they are saying it will take seven days to return of your amount. My concern is why a customer need to wait for such a long time to get his own money back without any reason. In just one day they also closed the complaint without resolving it. I asked them to reopen the complaint or resolve the issue first, but they didn't. Customer Care executives behaviour are pathetic, they disconnect the call while customer is talking and keep saying sorry, but actually they don't mean it. I asked them to log the complaint regarding that too, but I doubt they taken. One of my complaint no is: 1-[protected] hope it's enough to fetch all the details. hoping to get a response by tomorrow itself, if these guys have any professional ethics. And today i received an email and call saying "transaction has been successfully authorized by the system and is claimed by the acquiring bank. We have raised chargeback with acquiring bank which will take 7 working days to settle as per RBI Guidelines." Here is my revert on that:: Well, it doesn't make any sense you are saying that "the transaction has been successfully authorized by the system and is claimed by the acquiring bank. We have raised chargeback with acquiring bank which will take 7 working days to settle as per RBI Guidelines." I attached the ATM receipt which clearly shows that "transaction timed out", how come ING Vysya bank can claim that transaction. If they are doing so it's clearly your responsibilities. Because Kotek is being merge with ING, and if you said they are working indivisually, kindly remove all the banners remove all the ADs stop advertising thet ING is now Kotak till the time merger didn't take place 100 %. I am fine and could wait for as much long as it required, but I want 6% interest on my amount no matter how long you keep it in your pocket. It's money, which is not in my pocket nor in my account neither I can utilize it. So if you taken my money from my account to your pocket, without any reason, you have to pay me interest on that. Take 7 days another 7 days or 70 days, I am happy if i'll get the interest, or else i want my money back right now without any delay. And please if anyone is going to call me after this, that should be someone responsible or sensible, please I don't want the call from a kid knows nothing and keep repeating the same thing again and again like a radio. And after telling me this nonsense statement, they again closed my complaint. WTF guys it's not resolved yet and I told you earlier too keep it open till it not get resolved.

Couple of days ago I made a transaction and it was unsuccessful, but amount got deducted from account. I logged the complaint to the customer care and they are saying it will take seven days to return of your amount. My concern is why a customer need to wait for such a long time to get his own money back without any reason. In just one day they also closed the complaint without resolving it. I asked them to reopen the complaint or resolve the issue first, but they didn't. Customer Care executives behaviour are pathetic, they disconnect the call while customer is talking and keep saying sorry, but actually they don't mean it. I asked them to log the complaint regarding that too, but I doubt they taken. One of my complaint no is: 1-[protected] hope it's enough to fetch all the details. hoping to get a response by tomorrow itself, if these guys have any professional ethics.

Hi I am Rajesh Ranjan Das, PAN Card: AHPPD9434M, Email: [protected]@gmail.com, last one year i am getting statement from Kotak Mahindra, whereas I don't have any account in this Bank. Regarding this issue I spoke to Customer care, written mail to customer care, personally visited their bank so many times and even submitted a complaint against this bank on RBI portal but still my problem is remain same. Still I am getting statement from Kotak Mahindra. I don't have any option where to go and to whom i should complain. Last time I got a call from person but he never contact me again. Please help me out. Thanks & Regards, Rajesh Ranjan Das [protected].

On 18th July 2015 I, Sarvapria.K customer relationship number[protected], account number- [protected], deposited a cheque (cheque number 006764) of Rupees 6, 245 at an ATM of Kotak Mahindra Bank attached to the bank on Outer ring road in J.P Nagar, Bengaluru. The day being a national holiday on the occasion of Eid, I expected it to be deposited by 21th July 2015 because the days in between were Saturday and Sunday. Well, needless to say it did not get deposited, so I waited for another 3 or 4 days. When I had no news of the cheque, I went to the same branch of the bank and enquired and the representative after checking a few times conveniently asked me to contact the customer care center which I did. After filing a complaint at the customer care center, the representative gave me a request number[protected] and asked me to call back in two days. The representatives since then, have been asking for 24 hours time to resolve the problem, and I have called about 4 times already. Request you to take necessary action.

Hello Sir/Madam, this complaint is regarding my kotak edge corporate salary account. I was previously employed in a private company for the first time in Hyderabad, Telangana. They opened my edge corporate salary account with kotak mahindra bank without informing the terms nd conditions regarding the charges. I left my first job on 30th March 2015. I received my salary till march and my last month salary got credited in the month of April. After that every month i am doing some transactions into that account and i am using it. Last time when i have done a transaction of amount rs. 2300 in my kotak account on 9th august 2015, my account got credited only with rs. 1100. When i called customer care executive regarding this he replied that this amount was deducted because of non maintainance. I did not receive any sms or email regarding this. So i have raised a request regarding this on 10th august 2015 and i am supposed to receive a phone call from corporate salary team with in 3 working days but i received the call on 18th august 2015 in which they informed that i need to maintain a minimum balance of 10000 rs and they cant be able to refund the money. I am providing my crn no. 78519427 and my full name Bongoni Akshatha. Email id: akshu.[protected]@gmail.com. As i am facing severe financial crisis i cant afford this type of dedution of money. Please help me regarding this.

Dear sir/madam with due respect my concern is that as i was previously employeed in a private company for the first time in gurgaon, haryana. They opened my ace corporate salary account with kotak mahindra bank without informing the terms nd conditions regarding the charges. i left my first job on 15th february 2015 and i was informed that salary account should be automatically convert nd closed within 2 months if no transaction is done between 2 months from the date of resignation. After that i applied for my provident fund on 31 july 2015. on 12 august 2015 i received a email of transfer of 3664 ₹ in my kotak account for pf. when i checked in my account it is showing only 1729₹. i called customer service of kotak bank they told me that they charged for non maintenance of minimum balance. also they told me the minimum balance to be maintained for my account is 50000₹. i have attachec the proof of my kotak bank state ment from 10 march 2015 till 13 august 2015 and screenshot of kotak bank application of my account. Also please find my relieving letter( date of termination of job) and the joining letter too. my kotak CRN is 80970319 account number is [protected] my phone number is [protected] emai is [protected]@gmail.com kindly look into this matter as m living alone far from my parents... cant afford such type of deduction of money. above situation is critical for me. need your help asap regards Mohit Yadav

I received a kotak credit card [protected] with a limit of just Rs.15000 and that too cancelled by the bank without any reason and none of the staff able to give me a reason. anyways i just used the card once before it got cancelled. it was of Rs.641 and i didnt receive any update on statement and payment related message. later on August 5th i receive an alert of overdue on account. immediately i made the payment. August 2nd was suppose to be my due date which i came to know later. thn these bank has levied around Rs.600 as late payment fee and denying to reverse the charges. i request you to take immediate action and reverse the charges as none of the bank officials are able to help me out. thanks MD NIZAMUDDIN KOTAK CREDIT CARD [protected] MOBILE : +91-[protected]

Dear sir, i was handling a card of abn amro bank, a company named phoenixARC i was settled a case of card with rs 15000/- but they are again blaming me that i have a one more card payment due they are making call on my office number and doing misbehave with my staff. please do something with this company their number [protected], [protected]

I had given 10000 cheque to open an account in kotak mahindra bank but its almost 2 months i had not received my debit card and cheque book and even i called to kotak mahindra bank to say them that you people are not sending my kit to home at least i will come to your bank and i will take for that also they are agreeing., My registered phone no. is [protected]. Kindly help me out regarding this.