Kotak Mahindra Bank Complaints & Reviews

Hello, i never have credit card from barclays or kotak mahindra bank. I have been in USA for last 6 years. Last Friday Elanthirai (Phone number : [protected]) has called and told that there is Police case in Chennai Commissioner office and threatening he will get me deported to India unless i pay 1.5 lacs. I never had credit card from them, never received any notification about the payment delays or statements from either of the banks. how do i take this issue in to legal so they stop harassing my parents. Any suggestions or help will be greatly appreciated.

Hello All this is a complain regarding "Debit Block", I am working with IT company during the induction i got my welcome kit of my salary account. i have activated net banking, phone banking etc. after some days call from bank came stating that my welcome kit is not delivered which i already have. problem is there was two welcome kit on my name which is fault of bank. my salary got credited into account which
i have. because of this issue i can't debit my money from ATM, NetBanking etc.. i raised a complain on[protected] and today is[protected] still it is not resolved. i have to pay my EMI's, Credit Card bills with penalties and bad record in CIBIL, Have to send money to parents, facing lots of issue. i want 50K as reimbursement for this issue.

Last week on 03/06/2014 i opened a salary account.The RM provided me the Instant kit immediately and said that account will be activated within 2 days or if account is activated then net banking will work. I checked after 2 days and found net banking is working and so I immediately transferred all my money to this account. When i went to the atm to withdraw money it said "Debit Block". Now the RM or bank officials are not responding. Please help me as all my money is blocked in this account. I am afraid after 1 day i have beg for money. CRN[protected] Acc no[protected]

I took two life insurance policies from Kotak Life Insurance agent for my wife in 2009. The agent assured that I have to pay Rs.20, 000 for 3years, and I will get back the double of it in the next 5years. That is, if I pay Rs. 120, 000 during the first three years, I would get back the double of it, Rs.2, 40, 000, after 5years. And the policy was for 20years - I would get Rs. 2, 00, 000 after 20years. The other policy was similar where I had to pay 36000 yearly for getting double. The term here was 15 years. I paid for the policy 01835403 INR 72000 across two years and for policy[protected] across three full years which was what was committed to me. Now when I am asking for bonus as promised I am being told that out of the 120000 I paid the money that would be paid back to me is 73000 and out of the 72000 I paid I would be paid back 26000 only. I was totally shocked since I had saved this money from my pension to make sure that my wife's life cover is there. I raised a complaint against this on 7th Jan 2014 via complaint numbers - 1-[protected] (rakesh was the call center guy) and 1-[protected] (Hemant -calll center executive) but to my utter dismay I found that rather than resolving the issue my policy was auomaticallyterminated and I was issued a cheque of 26000 which I refused to accept. Can someone please help out senior citizens like me who are being cheated by institutions like Kotak life insurance of their savings and hard earned money? I want all the amount 192000 returned back to me with interest for the three years. Regards Jugendra Singh

I had opened an account in Bangalore after which I shifted to Kolkata. I had called up the bank and made necessary changes to my current address and other details. I also received my credit card at the current address in Kolkata. Now it seems the bank has erased that record and still shows my Bangalore address as current address and is sending couriers and New Debit Card to Bangalore. Not only that, in spite of supplying them with dozens of identity proofs they still have my birthday wrong in the system. And they wont even tell me what it is. So i am unable to use Verified by Visa since it asks for birthday for verification. Even the customer care people do not help much. They just keep directing me from one call to another and then someone says' Sorry cant help you' This is the worst service by a bank I have experienced so far. Planning to close my account if the address is not resolved soon. phone: [protected]

Hi, This complaint is regarding the harassment from the Kotak Bank to pay the unnecessary amount even tough account is not used by me from past 3.7 years and had requested several times to close the same. I was holding salary account ([protected]) in Kotak Mahindra bank and used only once. I'm keep receiving emails & messages on my registered mobile number. Kotak bank has charged INR 1516.86 and amount is showing as negative balance in the SMS. I have visited kotak branches & filed form many times to close the account. I want to know why the amount has been charged from the account which is not being used from 3.6 years ? Why the account is not yet closed even after requesting multiple times ? Please look into the issue and let me know what needs to be done now to close the account. Thanks. Vikas Jain +91 [protected]

Dear Concern My name is Sardeep Singh Sidhu, I have been using your bank credit card from past more than a year but I am really un satisfied with the service which I am getting from your Bank. I have always made the payment on right time but from past couple of months, I am making the payment on right day but unfortunately your bank is unable to receive the deposited cheque. Same thing happen twice with me and I have always made a request on customer care about the issue and they assure me that, the additional charges will get reverse in the next month bill and I had made the payment again but till date neither I have received the reversal nor I have received my cheques back. The complaint request number is as follows and for which I am following with you no one till date have courtesy to call me and make me understand the issue. Request numbers are as follows :- [protected], for November bill issue. Payment always made through HDFC bank and deposited the cheque at kotak ATM indrapuram. [protected], for October 2013 bill issue, Payment always made through HDFC bank and deposited the cheque at kotak ATM indrapuram. I am using other bank cards too but same issue never arise with them and payment cycle and payment situation you can clearly check but I am really unsatisfied with the services from kotak bank. I am fed up and put my request to close my credit card now because there is not point of getting fooled from your bank again and again. My card cancellation request number is SR1-[protected]. You have lost a privilege customer, I was planning to open the saving account of my employees with kotak but now I will never think about it. Thanks for your support and best services.

Hi, I have a kotak security A/c. I want to close this.Regarding this I have submitted 2 closer form on a kotak bank branch in rajnagar ghaziabad UP on 15 April 2014 to Mr neeraj tripathi(emp code ks12420). Regarding this I have send many query from online banking.They replied that this request is on hold by regional head rajiv sir. He is not giving permission to close my account. My account is not closed yet(25 May 2014). I request you please help me for close my account as soon as possible. I am suffering from kotak bank services from last one and half month. I have acknowledge copy of closer forms and some mails from kotak banks. My trading code : 55UC5, DP ID:IN300214, Client id: 16992012. Thanks Uma Pati Tripathi Mob: [protected]

i am having kotak banks credit card customer relationship no 22553648 companies feedback to customers as if they are making favors o[censored]s . i made payment before my due date as authorities are saying that they receive payment after due date... and hence are charging me with great penalty... and now i contacted their senior he made an excuse neglecting my call and his junior responded that there is an technnical error they are harrasing me a lot all promises and rules are false for their credit cards

Reminder-1 From: Dev Kumar Varshney 31, Deepali, Pitampura, Delhi-110034. To, The Branch Manager, Kotak Mahindra Bank F-19/12, Sector-8, Rohini, New Delhi-110085 Reference: Saving Bank Account No [protected] Subject: Less Payment received from ATM at Saraswati Vihar, Delhi Sir, This is in reference of my earlier letter dated 7th May 2014 to your bank wherein it was informed about the less amount of Rs 18, 500/- received against the transaction of Rs 25, 000/- at Kotak ATM Saraswati Vihar, Delhi on 30th April 2014. The same was intimated immediately to your Customer care officer on 30th April 2014 and complain was register on next day as per advise of your officer. The complaint no was 1-[protected]. The information was also given to your bank about this after lodging above complaint. The complaint was closed on 6th May 2014. On 7th May, 2014, the letter was given to your bank requesting suitable action in this matter. In this regard, undersigned has not received any information and less money of Rs 18, 500/- has not been transferred into my above saving account so far. It is clear that matter has not been investigated by your bank so far i.e checking the balance and by video recording or by other means. This is disheartening undersigned as your bank is considered as best private bank in providing services. It seems that it is frauds case by ATM officials/services who are managing these ATMs. It is once again requested to kindly investigate the matter on priority and take necessary action in this regard to pay the amount of Rs 18, 500/-(received less from ATM on 30th April 2014) into my above saving account otherwise the matter will be informed to Reserve Bank of India. Thanking you, Yours faithfully (Dev Kumar Varshney) Date: 17th May 2014 Copy for information to: 1. The Executive Vice-Chairman and Managing Director, Kotak Mahindra Bank Ltd, 36-38A, Nariman Bhavan, 227 Nariman Point, Mumbai - 400 021.

Dear Sir/Madam This issue should be taken seriously if not the consequences are serious .First of all My first mistake is that i did not pay the minium amount due for the last two months i was hospitalized secondly my work timings are changed i am working for 12 to 9 thirdly my phone is not allowed in the office . People from kotak had called my regarding my payment i agree to that one i did not pick up the call because of information security secondly the problem is that i got a call from a mobile number [protected] name sarvanan he introduced himself as a tele caller and asked for my payment i told him i have done which i did but he did not tell me that he went to my house and spoke to my father about my payment and asked him to call me when i went home he is telling me this so made a stop payment on my account urgently when i called him he gave me his bosses number which is [protected] that man is not answering my phone properly only how can a telecaller come home is he the recovery agent does a bank give permission for a telecaller to come home and collect payment thirdly today i got a call from suresh from chennai number[protected] that guy called me a defaulter what the heck are you thinking of yourself what rites do you have to call me a defaulter without any reason if you do not take any action against this one i have already given a report to the police station regarding this one and i want the persons address where he stays either you take action or else i will take action .reply me or call me before 12 understand

Dear We have Four saving acccout with Kotak Bank at APEEJAY HOUSE Park street branch Kolkata having the costumer id 16671600 . In last four year they are continue decuducting the charges even the accounts maintained the minimum balance. In spite of the several reminders they still deducting the charges on monthly Basis . Recently RBI has also circulate a notification that no bank should deduct charges for non maintaintance of minimum balance we therefore request you to kindly help me to refund all the amount deducted by them in all of my four account .Or otherwise help me to get rid of this bank by closing the account with them Thaning you vinay jha [protected]

I joined a company located in Mumbai who opened my account in Kotak (mumbai branch even though I am the resident of Delhi and was operating from here). After 2 months, the account opened and the details including the cheque book and atm was sent to the HR and not to me which I think is wrong. I wrote an email in Sept to which they responded saying they dispatched and the same was returned and destroyed. However they couldnt give me the tracking number and the later HR confirmed that she has all the things which she never bothered to send as later the company was declared insolvent. I wrote to bank to close my account with the account no. I had but I was informed of the dispatching excuses and no further action was taken. Before the year ended I walked in to Dwarka sec 5 branch and submit a written application and filled a form explaining the situation to which he accepted and said needful willl be done within 7-15 days as they will have to send the details to their Mumbai branch. Since then I havent heard anything from them except the daily account balance which is going in minus. I havent received a single document but these emails with such balance every morning which is so disturbing and frustrating. this is the last resort I could think of which I hope would work.

My name is Prasanna V, I held a Barclays Credit card bearing card number [protected] in the year 2008. I have settled the card 2009/2010 with a settlement of 30, 000 when this was with Barclays. I received a call from Kotak representatives a week back stating that this card was not closed and so there is an outstanding of 53, 021 as on date. I told them about my settlement that I have done years back and they said that they do not have any records for the same. And so in this matter, I did ask the Manager Mr. Elanthirai having Mobile no:- +91-[protected] to send me the statement and the Notice for me to make the payment if I have to. But instead, a collection executive named Kishore has been sent to my Relatives house and barged them to ask me to pay for the credit card which is a strict violation of the RBI Guidelines. Also, in this act I was totally depressed. I would like to have an opt answer from Kotak or I have no option but to approach the Court of Law. The Collection Manager whom spoke to me is Mr. Elanthirai claimed to be the collection Manager and his mobile number is [protected].

Respected Sir/Madam
This is in regards to the continuous harassment made by Kotak Mahindra bank collection agents fro Barclays bank credit card.
I was using this card in 2008, and my card got lost and someone used it for Rs.30, 000, I informed the bank, lodged a complaint and I stopped using the card, but they couldn’t do anything, after few months I got a call from Brooks International marketing associates, asking me to settle the transaction, I was asked to pay Rs.15000, which I paid in two transactions installments.
Card no: [protected]
1. Date[protected] – Rs.6000 – Collected by Ashok - Brooks International
2. Date (26/10/09) – Rs.8000 – collected By Elango - Brooks International.
They did not provide me a final settlement letter, now im being harassed by few people from Kotak Mahindra(Tel no : [protected])continuously asking me to repay the amount to get a final settlement letter, else they are informing me about filing case and processing the legal case against me,
kindly help me in this process

HI, I wanted to get a new account with any big private bank in Bombay, I thought of going with Kotak, even after repeated attempts by my brother, I opened it assming that the promises given by Mr. Kiskor Age from Crawford Market, Bombay branch will be fulfilled. Till date, nothing has happened, I was promised a free credit card as I paid them a inital check of 1 lakh Rs, after 2 months and 100's of followup, I got nothing. Banking is worse, they even chrage for FD, they charge 700 rs for check bouce, I run a business and check people give me bouce sometimes. I cant afford to pay 700 rs to bank for it, I would suggest everyone to open bank account in any bank you want. Even govt. banks like IDBI or private banks like narmada grammen bank are way better. Stupid Kotak. They are just here to fool the customers by giving false promises.

Dear Sir, Undue harassment for collection This is to bring to your to your notice that today at around 11.00 am I have received a call from Mr RS Rana (Ph -[protected]) stating the call being from Investigative Officer, Dwarka, Sector 8. The person claims that Bula Sarkar having its work at 238 Rai Bahadur Road, one of the big industrial belt in the area, we do not even know Bula Sarkar on personal grounds. The person claims to have made me an witness to some case (BWZ/0026738), for which we have no idea or whereabouts & also threatened us with dire consequences if we are not able to get the concerned details of the person involved in the case. I am in no way related in any manner but he refuses to understand. We also were asked to get in touch with one of the advocate (Mr Rahul Sharma – Ph No. [protected]) who threatened us with dreadful consequences. I have NO responsibilty whatsoever towards the liability because I never signed any document and gave no assurance/confirmation to the bank/institution. I am not a guarantor for realisation of any dues. We are mentally tortured & harassed & gets disturbed with the calls for which we have no idea or connections as we have not been witness to any such type of events/acts. We were also given a timeline of 4.00pm within which person on call was to take certain actions against us. This type of torture is hampering my work and creating mental distress on myself & my family. I am amazed that how can a third party details have been misused by the bank & the bank of such a repute is ridiculing its name with such unscrupolous people. why is the bank not taking actions against such touts when repeated complaints have been made for such no. Thanks & regards, Santosh Choudhary

I am cheated by your collection department who pick money from me of loan installment and not updated in system. My contact no is [protected]. It is the worst service a bank can offer to customer. I have been looted by you guys by Rs. 10000. Calling loan department however its been more than 30 minutes couldn't reach there.. Such a mafia company. Collection agents talk like they are from mafia....

I have tried to withdraw a amount of Rs. 2000 from Bank Of India from Kotak Bank ATM Card in Ranchi at Khadgarha. As I was in hurry to catch the train and to submit the hotel bill. During several trial cash not dispensed from machine and left the ATM machine and went to SBI ATM machine, but for that transaction of BOI the money got deducted and i complained to customer care, now they are not ready to listen anything, even there customer care become angry and responded badly on phone after several call and same thing happen on emails, they said a representative will be appointed for you, but no one contacted, after several E-mail they reply very harshly. But the money didnot refunded now.

my father had a card of ab n ambro, which got lapsed in the year 2006, and all of a sudden we get a call from phoenix trust that we have to do a quick settlement before march end. and this person is not ready to give a minimum settlement amount. Calling all the