Kotak Mahindra Bank Complaints & Reviews

Hi, This complaint is regarding the harassment from the Kotak Bank to pay the unnecessary amount even tough account is not used by me from past 3.7 years and had requested several times to close the same. I was holding salary account ([protected]) in Kotak Mahindra bank and used only once. I'm keep receiving emails & messages on my registered mobile number. Kotak bank has charged INR 1516.86 and amount is showing as negative balance in the SMS. I have visited kotak branches & filed form many times to close the account. I want to know why the amount has been charged from the account which is not being used from 3.6 years ? Why the account is not yet closed even after requesting multiple times ? Please look into the issue and let me know what needs to be done now to close the account. Thanks. Vikas Jain +91 [protected]

Dear Concern My name is Sardeep Singh Sidhu, I have been using your bank credit card from past more than a year but I am really un satisfied with the service which I am getting from your Bank. I have always made the payment on right time but from past couple of months, I am making the payment on right day but unfortunately your bank is unable to receive the deposited cheque. Same thing happen twice with me and I have always made a request on customer care about the issue and they assure me that, the additional charges will get reverse in the next month bill and I had made the payment again but till date neither I have received the reversal nor I have received my cheques back. The complaint request number is as follows and for which I am following with you no one till date have courtesy to call me and make me understand the issue. Request numbers are as follows :- [protected], for November bill issue. Payment always made through HDFC bank and deposited the cheque at kotak ATM indrapuram. [protected], for October 2013 bill issue, Payment always made through HDFC bank and deposited the cheque at kotak ATM indrapuram. I am using other bank cards too but same issue never arise with them and payment cycle and payment situation you can clearly check but I am really unsatisfied with the services from kotak bank. I am fed up and put my request to close my credit card now because there is not point of getting fooled from your bank again and again. My card cancellation request number is SR1-[protected]. You have lost a privilege customer, I was planning to open the saving account of my employees with kotak but now I will never think about it. Thanks for your support and best services.

Hi, I have a kotak security A/c. I want to close this.Regarding this I have submitted 2 closer form on a kotak bank branch in rajnagar ghaziabad UP on 15 April 2014 to Mr neeraj tripathi(emp code ks12420). Regarding this I have send many query from online banking.They replied that this request is on hold by regional head rajiv sir. He is not giving permission to close my account. My account is not closed yet(25 May 2014). I request you please help me for close my account as soon as possible. I am suffering from kotak bank services from last one and half month. I have acknowledge copy of closer forms and some mails from kotak banks. My trading code : 55UC5, DP ID:IN300214, Client id: 16992012. Thanks Uma Pati Tripathi Mob: [protected]

i am having kotak banks credit card customer relationship no 22553648 companies feedback to customers as if they are making favors o[censored]s . i made payment before my due date as authorities are saying that they receive payment after due date... and hence are charging me with great penalty... and now i contacted their senior he made an excuse neglecting my call and his junior responded that there is an technnical error they are harrasing me a lot all promises and rules are false for their credit cards

Reminder-1 From: Dev Kumar Varshney 31, Deepali, Pitampura, Delhi-110034. To, The Branch Manager, Kotak Mahindra Bank F-19/12, Sector-8, Rohini, New Delhi-110085 Reference: Saving Bank Account No [protected] Subject: Less Payment received from ATM at Saraswati Vihar, Delhi Sir, This is in reference of my earlier letter dated 7th May 2014 to your bank wherein it was informed about the less amount of Rs 18, 500/- received against the transaction of Rs 25, 000/- at Kotak ATM Saraswati Vihar, Delhi on 30th April 2014. The same was intimated immediately to your Customer care officer on 30th April 2014 and complain was register on next day as per advise of your officer. The complaint no was 1-[protected]. The information was also given to your bank about this after lodging above complaint. The complaint was closed on 6th May 2014. On 7th May, 2014, the letter was given to your bank requesting suitable action in this matter. In this regard, undersigned has not received any information and less money of Rs 18, 500/- has not been transferred into my above saving account so far. It is clear that matter has not been investigated by your bank so far i.e checking the balance and by video recording or by other means. This is disheartening undersigned as your bank is considered as best private bank in providing services. It seems that it is frauds case by ATM officials/services who are managing these ATMs. It is once again requested to kindly investigate the matter on priority and take necessary action in this regard to pay the amount of Rs 18, 500/-(received less from ATM on 30th April 2014) into my above saving account otherwise the matter will be informed to Reserve Bank of India. Thanking you, Yours faithfully (Dev Kumar Varshney) Date: 17th May 2014 Copy for information to: 1. The Executive Vice-Chairman and Managing Director, Kotak Mahindra Bank Ltd, 36-38A, Nariman Bhavan, 227 Nariman Point, Mumbai - 400 021.

Dear Sir/Madam This issue should be taken seriously if not the consequences are serious .First of all My first mistake is that i did not pay the minium amount due for the last two months i was hospitalized secondly my work timings are changed i am working for 12 to 9 thirdly my phone is not allowed in the office . People from kotak had called my regarding my payment i agree to that one i did not pick up the call because of information security secondly the problem is that i got a call from a mobile number [protected] name sarvanan he introduced himself as a tele caller and asked for my payment i told him i have done which i did but he did not tell me that he went to my house and spoke to my father about my payment and asked him to call me when i went home he is telling me this so made a stop payment on my account urgently when i called him he gave me his bosses number which is [protected] that man is not answering my phone properly only how can a telecaller come home is he the recovery agent does a bank give permission for a telecaller to come home and collect payment thirdly today i got a call from suresh from chennai number[protected] that guy called me a defaulter what the heck are you thinking of yourself what rites do you have to call me a defaulter without any reason if you do not take any action against this one i have already given a report to the police station regarding this one and i want the persons address where he stays either you take action or else i will take action .reply me or call me before 12 understand

Dear We have Four saving acccout with Kotak Bank at APEEJAY HOUSE Park street branch Kolkata having the costumer id 16671600 . In last four year they are continue decuducting the charges even the accounts maintained the minimum balance. In spite of the several reminders they still deducting the charges on monthly Basis . Recently RBI has also circulate a notification that no bank should deduct charges for non maintaintance of minimum balance we therefore request you to kindly help me to refund all the amount deducted by them in all of my four account .Or otherwise help me to get rid of this bank by closing the account with them Thaning you vinay jha [protected]

I joined a company located in Mumbai who opened my account in Kotak (mumbai branch even though I am the resident of Delhi and was operating from here). After 2 months, the account opened and the details including the cheque book and atm was sent to the HR and not to me which I think is wrong. I wrote an email in Sept to which they responded saying they dispatched and the same was returned and destroyed. However they couldnt give me the tracking number and the later HR confirmed that she has all the things which she never bothered to send as later the company was declared insolvent. I wrote to bank to close my account with the account no. I had but I was informed of the dispatching excuses and no further action was taken. Before the year ended I walked in to Dwarka sec 5 branch and submit a written application and filled a form explaining the situation to which he accepted and said needful willl be done within 7-15 days as they will have to send the details to their Mumbai branch. Since then I havent heard anything from them except the daily account balance which is going in minus. I havent received a single document but these emails with such balance every morning which is so disturbing and frustrating. this is the last resort I could think of which I hope would work.

My name is Prasanna V, I held a Barclays Credit card bearing card number [protected] in the year 2008. I have settled the card 2009/2010 with a settlement of 30, 000 when this was with Barclays. I received a call from Kotak representatives a week back stating that this card was not closed and so there is an outstanding of 53, 021 as on date. I told them about my settlement that I have done years back and they said that they do not have any records for the same. And so in this matter, I did ask the Manager Mr. Elanthirai having Mobile no:- +91-[protected] to send me the statement and the Notice for me to make the payment if I have to. But instead, a collection executive named Kishore has been sent to my Relatives house and barged them to ask me to pay for the credit card which is a strict violation of the RBI Guidelines. Also, in this act I was totally depressed. I would like to have an opt answer from Kotak or I have no option but to approach the Court of Law. The Collection Manager whom spoke to me is Mr. Elanthirai claimed to be the collection Manager and his mobile number is [protected].

Respected Sir/Madam
This is in regards to the continuous harassment made by Kotak Mahindra bank collection agents fro Barclays bank credit card.
I was using this card in 2008, and my card got lost and someone used it for Rs.30, 000, I informed the bank, lodged a complaint and I stopped using the card, but they couldn’t do anything, after few months I got a call from Brooks International marketing associates, asking me to settle the transaction, I was asked to pay Rs.15000, which I paid in two transactions installments.
Card no: [protected]
1. Date[protected] – Rs.6000 – Collected by Ashok - Brooks International
2. Date (26/10/09) – Rs.8000 – collected By Elango - Brooks International.
They did not provide me a final settlement letter, now im being harassed by few people from Kotak Mahindra(Tel no : [protected])continuously asking me to repay the amount to get a final settlement letter, else they are informing me about filing case and processing the legal case against me,
kindly help me in this process

HI, I wanted to get a new account with any big private bank in Bombay, I thought of going with Kotak, even after repeated attempts by my brother, I opened it assming that the promises given by Mr. Kiskor Age from Crawford Market, Bombay branch will be fulfilled. Till date, nothing has happened, I was promised a free credit card as I paid them a inital check of 1 lakh Rs, after 2 months and 100's of followup, I got nothing. Banking is worse, they even chrage for FD, they charge 700 rs for check bouce, I run a business and check people give me bouce sometimes. I cant afford to pay 700 rs to bank for it, I would suggest everyone to open bank account in any bank you want. Even govt. banks like IDBI or private banks like narmada grammen bank are way better. Stupid Kotak. They are just here to fool the customers by giving false promises.

Dear Sir, Undue harassment for collection This is to bring to your to your notice that today at around 11.00 am I have received a call from Mr RS Rana (Ph -[protected]) stating the call being from Investigative Officer, Dwarka, Sector 8. The person claims that Bula Sarkar having its work at 238 Rai Bahadur Road, one of the big industrial belt in the area, we do not even know Bula Sarkar on personal grounds. The person claims to have made me an witness to some case (BWZ/0026738), for which we have no idea or whereabouts & also threatened us with dire consequences if we are not able to get the concerned details of the person involved in the case. I am in no way related in any manner but he refuses to understand. We also were asked to get in touch with one of the advocate (Mr Rahul Sharma – Ph No. [protected]) who threatened us with dreadful consequences. I have NO responsibilty whatsoever towards the liability because I never signed any document and gave no assurance/confirmation to the bank/institution. I am not a guarantor for realisation of any dues. We are mentally tortured & harassed & gets disturbed with the calls for which we have no idea or connections as we have not been witness to any such type of events/acts. We were also given a timeline of 4.00pm within which person on call was to take certain actions against us. This type of torture is hampering my work and creating mental distress on myself & my family. I am amazed that how can a third party details have been misused by the bank & the bank of such a repute is ridiculing its name with such unscrupolous people. why is the bank not taking actions against such touts when repeated complaints have been made for such no. Thanks & regards, Santosh Choudhary

I am cheated by your collection department who pick money from me of loan installment and not updated in system. My contact no is [protected]. It is the worst service a bank can offer to customer. I have been looted by you guys by Rs. 10000. Calling loan department however its been more than 30 minutes couldn't reach there.. Such a mafia company. Collection agents talk like they are from mafia....

I have tried to withdraw a amount of Rs. 2000 from Bank Of India from Kotak Bank ATM Card in Ranchi at Khadgarha. As I was in hurry to catch the train and to submit the hotel bill. During several trial cash not dispensed from machine and left the ATM machine and went to SBI ATM machine, but for that transaction of BOI the money got deducted and i complained to customer care, now they are not ready to listen anything, even there customer care become angry and responded badly on phone after several call and same thing happen on emails, they said a representative will be appointed for you, but no one contacted, after several E-mail they reply very harshly. But the money didnot refunded now.

my father had a card of ab n ambro, which got lapsed in the year 2006, and all of a sudden we get a call from phoenix trust that we have to do a quick settlement before march end. and this person is not ready to give a minimum settlement amount. Calling all the

I recieve this notice from Kotak Mahindra on Feb 13th.
Please find the enclosed Detail of as per your requirement.
Card Num - [protected]
Customer Name - GUNADHOR THONGAM
Address-- B-231/232 III RDFLOOR GHANDHIVIHARPOLICE CHOWKI
Total Amt DUE-66101.06 RS
Settlement Amt- 23000.00RS
Forclosure Amount-27000.00Rs

Emaild:-th.[protected]@gmail.com

You will also receive your settlement Letter within 3-4 working days only after the realization of the payment.
You will also receive your No Dues Letter within 15 working days only after the realization of the payment.

KOTAK MAHINDRA BANK
CASH DEPOSIT SLIP -A/C NO---[protected]
CARD NO-4339 **** **** ****
NAME OF A/C HOLDER-PHOENIX TRUST -FY 12-3 cc (CUSTOUMER NAME)


After my initial round of talks and negotiation - they have agreed on a sum of INR 15, 250/- which they advise me to pay before February 28. I have mentioned my inability, requesting them I can pay only after 5th March 2013.
And today, instead of recieving a call for settlement- I recieve abusive and threatening calls from this number- 91 [protected]- I tried complaning my previous contact Mr. Lakshman -Kotak Mahindra Vikas Puri Branch. And now, he says my settlement will be only agreed upon INR 27, 000/-

Being professional, I don't know why they are doing things which is not authorised but which is unlawful. I am sad and suprise to see such attitude from the bank, and now they are harassing me and my office .

This is just to reset my Phone banking code and No response from anyone (including head employees of that department, Managers, Escalation Managers) even after continuous followup from past one month. I've now escalated to Nodal Heads and lets see how much time they need to reply to me.. --S

After a long struggle for documents with the agent from kotak mahindra bank, I tried to open a savings account for which 10, 000 INR were deducted from my ICICI account. After that no one came for verification at my provided residential address, I didn't reveive any Kit with bank info, even the email id which was communicated to me through message was wrong, so I didn't receive any info on my mail. I tried to contact the agent but they tel to contact customre care. when i logges complaint to customer care, they say that they will inform us tomorrow and like that. It really frustating to open an account in this bank. i got CRN xx1479 on my phone as message. Kindly help

[protected]@kotak.com To MeMe Feb 28 at 5:20 PM Dear Mr. Mehta, This has reference to your email dated February 27, 2014 regarding the concerns raised by you. At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us. We wish to inform you that Aqua Credit Cards are not issued on the basis of TAX Saving Term deposit hence the card was not issued to you. We wish to inform you that the TAX savings Term deposit cannot be liquidated before the maturity date. We are sorry to note that your experience has not been commensurate with what we strive to provide. We assure you that there is intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our sincere apologies for the same. We trust the above addresses your query adequately and we are extremely apologetic for the inconvenience caused in this regard. In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/Kotak/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard. Assuring you of our best services at all times. Yours sincerely, Neeraj Komath Office of the Nodal Officer, Consumer Bank Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected] -----Original Message----- From: [protected]@yahoo.com Sent: 02/27/2014 14:43:17 To: "[protected]@kotak.com" Cc: Subject: Re: [SR#:1-[protected]] - Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud) Hi Neeraj, I am very disappointed with the services of Kotak mahindra bank...after all the conversation with i had earlier with you and your staff. Still all raise their hand after all of the things which has done by the staff and Ashok kumar sharma.. That is not new for me and bank did nothing for me to refund or give me a card after this fraud . As you know there is not my fault and your Manager Ashok kumar sharma did mistake, why should i pay for that. So I am going to the Consumer Court as i have not receive satisfaction answer from You so i will considered as a fraud. Regards Ashish Mehta [protected] On Wednesday, 26 February 2014 6:15 PM, "[protected]@kotak.com" <[protected]@kotak.com> wrote: Dear Mr. Mehta, This is further to our email dated February 19, 2014 regarding the concerns raised by you. At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us. We wish to inform you that Aqua Credit Cards are not issued on the basis of TAX Saving Term deposit hence the card was not issued to you. We further wish to inform you that the TAX savings Term deposit cannot be liquidated before the maturity date. We are sorry to note that your experience has not been commensurate with what we strive to provide. We assure you that there is intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our sincere apologies for the same. We assure you that there was no intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our apologies for the same. We trust the above addresses your query adequately In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/Kotak/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard. Assuring you of our best services at all times. Yours sincerely, Neeraj Komath Office of the Nodal Officer, Consumer Bank Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected] From: Nodalofficer (Retail Liabilities, KMBL) Sent: 19 February 2014 16:52 To: [protected]@yahoo.com Subject: [SR#:1-[protected]] - Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud) Dear Mr. Mehta, This has reference to your email dated February 18, 2014 regarding the concerns raised by you. At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us. Pursuant to our today?s conversation we wish to inform you that we are currently in the process of investigating the matter and shall revert to you at the earliest but not later than 5 working days. Your service request number is 1-[protected]. Your continued patience is solicited in the matter. Assuring you of our best services at all times. Warm Regards, Neeraj Komath Office of the Nodal Officer, Consumer Bank Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected] From: shawn martin [mailto:[protected]@yahoo.com] Sent: 18 February 2014 14:48 To: Service Bank (Consumer Bank, KMBL) Cc: Nodalofficer (Retail Liabilities, KMBL); K Marshan Principal Nodal Officer (Corporate, KMBL) Subject: Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud) Hi, This is just to bring you in notice that I am Ashish Mehta Newly customer of kotak mahindra bank. I have a salaried account in Kotak Mahindra bank([protected]). I have spoke with Ashok kumar sharma in my office on 12/12/2013 about credit card against FD. Mr.Ashok kumar sharma and Mr.Devanshu Viplav (Manager) Sector 63 Noida reached in my office on 16/12/2013 to make a Fixed deposit of 30, 000. he commit me that he will give a Aqua gold card against my tax saving fixed deposit. Mr. Viplav(Manager) was not sure that bank is giving credit card against tax saving deposit. He told ashok to cross check and he confirmed it over the phone to another person and taken my signature on tax saving plan deposit and debited 30, 000 from my bank account on 18/12/2013(17/12/2013 0180/TD/3392596/ASHISH MEHTA) said u will get your credit card after 10 to 14 business days. After 10 to 14 Business days when i spoke with Mr.Ashok kumar sharma about my credit card. I get to know this part that my card got declined as my cibil was not good. But i informed earlier that i need Aqua credit card because i know my cibil is not good and i make the 30, 000 as a deposit. Than i spoke with Devanshu Viplav(Manager) said he said that he will refunded the amount to me after few days without taking any action against Ashok kumar sharma said i m trying please do not make any complaint against Ashok. After 3 to 4 days he said that our Branch manager want to talk to you. After some days i have reached the branch of kotak mahindra bank branch Sector 63 noida. I have spoke with the branch manager Mr.Ashok Aggarwal. well u don, t believe i have never this kind of pathetic service in my life. Mr.Ashok Sharma admmit infront of Mr.Ashok Aggarwal(Barnch manager), Mr. Devanshu Viplav (Manager) that he did the mistake and he apologies and the best part after listening everything he said i m sorry we are unable to do any thing. he said i[censored] want to launch a complaint against him consumer court or in bank do it but i can't help you out. After that i have decided that i will go to the consumer court than i have spoke with customer care executive (santosh) and guide me before taking any decision reach to your local bank branch. At last i have visited to the local branch of preet vihar near to my home. I told the hole story to Miss. Charu Vohra (Branch Operation Manager) and than she made a call to Mr.Ashok Aggarwal and Devanshu Viplav. They Both started blaiming each other. Still Charu given me the assurance that she is sending the mail to the head branch (mumbai) said she will let me know in 24 hrs. After 24hrs she said i m sorry sir bank will not refund you that amount or covert into Fixed deposit.I have the letter which is signed by Mr. Ashok kumar Sharma that he misguide me. Now where is my mistake and i did mistake taken service from Kotak mahindra Bank that is my fault. I am very disappointed with the services of kotak mahindra bank and staff. So please do the needful and do let me know the best bank will do it for me. Regards, Ashish Mehta [protected]

Hi Guys, We( a Software consulting company) have been working with a client, it is a $30 billion dollar company and financial gaint. Our employees are working for them, even we are a startup company in India, we have good clientile across USA, we opened corporate account with KOTAK MAHINDRA, after placed our employees we went to KOTAK to open salary accounts for them. Here I got a very bitter experience, you guys never know how these people play dramas, especially in Hyderabad branch people name: Mahesh and his Manager: Krishnan and team member Thimmappa, they told us, we are going to open salary accounts even our count is low, they keep saying like that from 1st of the month onwards to end of the month. On 26th of the month, they said we are unable to open salary accounts for you. They linked business investment policies with Salary accounts. Guys, it is a shameful to us in front of our employees even we have good client, our reputation battered due to KOTAK people, don't believe them, you will screw up, we are going to close our corporate account and move to another bank. Take care guys. Don't fool yourself in front of your employees.