Kotak Mahindra Bank Complaints & Reviews

I have an Salary account with Kotak Mahindra Bank. I saw some charges on the statement, when I called the customer service to inquire about the charges the representative named Santosh Singh told me to refer policies updated in August 2014 and then explained me that the charges are correct. When I asked for a manager he denied instantly. On top of this whole conversation the attitude of the adviser was the worst that I had experienced in my life. Later when I demanded a manager he told me to arrange a call back in 48 hours and told me that the manager is busy now. When I said that I am ready to wait until the manager is free he said he cannot do that. So in-total the customer service received is the worst and the major problem I have with the whole conversation is the attitude of the adviser on the call. I have not seen this type of attitude anywhere and for a banking customer service its worst. If you want any update you can contact me on mj[protected]@gmail.com

This is to inform you that a person which legitimate and my Elder Son Mr Kenton Khushalchand Shende R/O Indore that he will initiate a law suite against me Credit Card Holder REKHA SHENDE if we Don't Pay Rs 8000/- at one go my Coming and calling me and my Son Threatening and Harassing regarding Debt of my Credit Card my CRN Number is 75809127 with Kotak bank Branch Shree Mohini Complex Nagpur Maharashtra he also call my Son multiple Times telling the same thing that he will initiate Law Suit against me ..My Son Scared about his threatening and paid rs 7800/- on[protected] he also committed that he will be able to use credit limit of 6000/- the very Next Day but when my son kept calling him he didn't answer his call this is to request you to TERMINATE him asap and unblock the Card or else we will file Law Suit against your bank a EXPLAINATION is Demanded against his action recovery debt and misleading please contact us on [protected]@gmail.com..

I made an IMPS transfer (Ref. #[protected] of Rs.6000 on 12/12/2014 from my Kotak Mahindra bank a/c # to the beneficiary a/c [protected] o[censored]nion Bank of India. I got a SMS that the transaction was Timed Out and to checked with my bank (Screen shot attached). For the same Money got debited form my Kotak account but didn't credited to Union bank account. Please take necessary steps to resolve the issue.

Dear Sir /Mam. I have taken loan from Kotak bank 1, 52, 345/-Rs, Now i am facing issue is your CIBIL Record did a mistake that you did entry twice with the same bank & same amount for one loan but loan account number is different below mention details, Because of this i am not able to apply for other loan so please correct your mistake. Kindly Please look this matter Detail Name : Pankaj Vijay Kothekar Pan Card : ASYPK4395A Bank : Kotak Bank Kotak Bank Relationship Manager : Mr.Pinkesh Panchal[protected] Loan Account : Spln59234936 & Spln[protected] One loan & Twice entry in cibil record ) Dedicated Customer No. : 66006022 Application form No. : 00062134 Loan Amount : 1, 52, 345/-Rs Thanks|Regards, Pankaj Kothekar M: [protected]

my application no is[protected]

sir,

my issue is i applied for new credit card last one week back later phone verification done by your side
but later no address verification done by any of your executive and status is showing that your card not apporved
as iam having own house with land line no and necessary documents

pleas consider this urgent

keshava m

As i am the account holder at Kotak Mahindra Bank, i have salary A/C from few months my salary is not get credited because of some resons and after few months my salary got credited and this bank deducted some amount about 3500Rs because of not mentaining minimum balance of 10000Rs ok i agree that but without intimation how could they do this for their valuable customers really i am disappointed for this i requested for refund but they are saying that its not possible i am asking why? actually its KOTAK MAHINDRA BANK mistake if they had sent any mail or message regarding this inconviniency before deducting money its ok instead of that they misbehaving now i feeling that government banks are much better than thiese type of fraud bank frankly i m telling this bank is worst, hopeless, fraud very cheating bank in all over india

Hello, I have received a Notice from The appointed Sole Arbitrator for initiation of Arbitratin Proceedings in respect of my Personal Loan. The Arbitration is to take place in Chennai, whereas I am based in Delhi. The letter received earlier was from the Law firm asking this arbitrator to invoke the arbitration clause, stating that I had failed to pay back the entire loan amount after two of my EMI's were bounced. However, I had made that payment and got a confirmation from the bank that all is now well. And now after two months, I received this letter.

Hi, I have a salary account with kotak mahindra bank and I moved to a different company and my salary account is associated by a different bank now. As I stopped using my kotak account for almost 6-7 Months, Kotak mahindra Bank has charged an amount of around Rs. 800 without prior intimation. I can see SBI and govt banks are much better, they do at least send an SMS to alert the users to maintain a minimum balance. How can a private bank do such things without prior intimation. I called the customer care and enquired, they told its mentioned in the statement. Do everyone check their statements every time. Also As per RBI latest guidelines(http://rbidocs.rbi.org.in/rdocs/notification/PDFs/DBOD060514.pdf) which states that "It is advised that henceforth banks are not permitted to levy penal charges for non-maintenance of minimum balances in any inoperative account." 6th may 2013. Thanks Saurabh CRN number[protected]

Respected Uday Kotak Sir, I take this opportunity to introduce myself my name is MOEENUDDIN MUNIR AHMED MITHAWALA pursuing Chartered Accountancy course, surviving with a girl child, a wife, an ailing father and mother and a struggling brother, hereby bring to your kind immediate notice that I was holding a credit card No: [protected] of BARCLAYS BANK since[protected] and had various transactions and I have payments also, but to unexpected financial constraints in the year 2009 I have requested the bank to settle my account by giving some feasible flexibility for payments the conversation were going on for months and then afterwards the communication was halted as BARCLAYS BANK has stopped all the operations in India. Afterwards in the year 2013 I use to receive the calls from your Bank ‘KOTAK MAHINDRA BANK’ that ‘BRACLAYS BANK’ is acquired by KOTAK MAHINDRA BANK and now the payments will be made to them I requested the caller to give some flexible modes of payments by giving a proper settlement amount and Installments but they were not ready to do the same and the process got halted. Sir, first point is that as I had not received any communication either on mail or a written correspondence for the said acquisition of BARCLAYS BANK by KOTAK MAHINDRA BANK. Sir, the situation got worsened when I was studying in library for my CA exams of Nov 2014 attempt and all of sudden I got a call on my cell phone no [protected] of a lady named SONALI (may be not her real name as they always change their names every time and will never say their true name) from[protected]/103 on Tuesday, 11th Nov, 2014 that any how I will have to settle my dues immediately and speak for settlement at that time I was in my engrossed in my studies of COST ACCOUNTING AND FINANCIAL MANAGEMENT PPAER which was scheduled on the very next day Wednesday, 12th Nov, 2014. I requested the lady to speak to me tomorrow so that I can speak in peace but then also the calls were continued by using abusive languages of CHUTIA & CHOR as I was studying I switched of my cell phone, the lady then called up my residence no and she roughly abused my mom very badly and told her that ‘KYA TUNE TERE BETE KO SAB KE PAISE KHAANE AUR CHORI KARNE SIKHAYE HAI?” my mom told to speak peacefully but the lady continued to abuse . Afterwards my mom disconnected the connection. This whole incident happened on Tuesday, 11th Nov, 2014. Afterwards when I was back home at night after studies there was a huge quarrel in my family. Sir, just imagine what must my state of mind at that point of time when next day I will appear for my CA exams. The very next day on Wednesday, 12th Nov, 2014, the lady has crossed the limits, I receive a call from by brother at 1 p.m. when I was leaving for my exams at 2 p.m., that now the lady had called up at my brothers office and scolded and abused my brother, Sir, the question is that where my brother got involved, as due to some personal family issues I am not in talking terms with my brother . I called up the lady on above specified number and requested her just to wait till 5 p.m. till my exam get over on the way to the exams I requested her to give some proper amount of settlement and installments, she threatened me that if I will not assure on her terms she will again call my brothers office and scold and abuse him afterwards any how I have reached the examination premises and I have to swith off my cell phone. I requested the lady to settle the amount at Rs. 20, 000/- by giving 10 installments of Rs.2, 000/- each, but she stressed that I have to pay in 2 installments of Rs.10, 000/- each. I requested her but the lady again told that if I will not accept her terms she will again call at my residence and scold my mother and at my brothers office. After 2 days she again called up my brothers office and scolded the staff of that office as my brother was out office at clients place. The another worst situation happened on Saturday, 22nd Nov 2014 and this was beyond imagination sir, she called up at my residence and again scolded my mom told her CHOR and KUTIA and abused about me as my cell phone was out of range as I was again studying for my TAXATION paper to be held on SUNDAY, 23rd NOV 2014 (this paper was suppose to be held on Friday 14th Nov 2014 but got postponed). On Saturday, 22nd Nov 2014 my brother was also on leave from office as he was also appearing for his Part-time MBA exams to be held on same day SUNDAY, 23rd NOV 2014, the lady again called at my brothers office and when the staff of office told that he is on leave she abused the staff by telling that “KYA TUMLOG CHUTIA BANTE HO, KAL TOU OFFICE AAYA THA AAJ KAISE NAHI AAYA, JHUTH BOLTE HO, SAALE SAB HARAMI HAI” this was the language the lady used at my brothers office. Any how my brother approached me and told me the whole situation afterwards around 2 p.m. I called up on [protected] and assure I will make the payment she told me to settle the amount now at Rs.17, 000 (2 installments of 8, 500 each) I again requested her to less the amount at Rs. 10, 000 and take the payment at a stretch as it is a disputed case of a closed and vanished bank any how, i have to say yes to stop the conversation as I was really worried that she will again call at my brothers office and there may be a situation that he may lose his job and I was having my paper on the very next day. Sir, who has given so much authority to call at my brothers office and how she got my brothers office no. is a big question mark? Sir, I have not taken any amount from your bank or have used your banks money and KOTAK MAHINDRA BANK does not have the authority to do these irrational and unethical things with the people which against the RBI guidelines for recovery. If Barclays Bank was so good then why they got vanished from India? Have we told KOTAK MAHINDRA BANK to take over BARCLAYS BANK? Now, Yesterday MONDAY, 24th Nov 2014 I had received a call from verification department of ‘PHOENIX-ARC: KOTAK MAHINDRA BANK’ regarding payment the callers were ALIA KHAN & VENKATESH, I have spoken to them for 20 minutes and explained the whole incidence they apologized about inconvenience and assure me that I will get a call from the concern dept I have not approved the verification payment till yet. SIR I AGAIN REQUEST YOU TO SETTLE THIS AMOUNT AT RS.10, 000 I AM NOT ABLE TO PAY RS.17, 000, I AM IN WORST FINANCIAL CONSTRAINTS AND I ORDER AN APOLOGY FROM THAT PARTICULAR LADY, SHE WILL HAVE TO APOLOGIZE ME, MY MOTHER, MY BROTHER AND OFFICE STAFF OF MY BROTHERS OFFICE, THEN ONLY THE PAYMENT PROCEDURE WILL GO AHEAD. Thanking You, Yours Truly, Moeenuddin Mithawala. [protected]

I want to file a complaint regarding the kotak mahindra bank ltd. I am having a salaried account kotak mahindra bank account number [protected]. I was working in expert serve and my salary get credit in this account, In April 2014 my company stopped working and they said me that your final salary will get credit to your account after 4 to 5 months . When I got my final salary from company Rs 6093 on 14 november2014. Kotak mahindra bank deducted Rs2170 from my final salary from company. I got surprised that why bank deducted this amount because this is salaried account and its zero balance account . I called on the same day to customer service to check it. They told me that your account got converted into saving and you was not maintaining the account with Rs 10000 thats why you got charged for Rs2170 by bank. I said oh my god without informing me how can you convert my salaried zero balance account to savings you are doing fraud with customers. Then representative told me to visit near by branch to get the charges reversed. I visited the branch and they provided me email address on Sumeet Sharma| Service Manager -Branch Banking | Kotak Mahindra Bank Ltd to get the Rs 2170 back on my account after 4 days email discussion with him. He informed me that we cannot reverse that and you can come to bank to discuss for it. I told him that I live 60 km away from bank and I will waist my time and money to discuss the reversal of Rs 2170 at bank oh. I have all the email received and done to him. After that I called customer service representative to file a compaint first representative disconnected the call and other rep told me I have placed a request to reverse the charges back and arrange a call back for you and you will get call back between 2 to 5 Pm from coporate office to get rs 2170 back on the account. I was tired and came from my recent company but still I waited till 4.30 pm for call but not got call from bank and after that I called the bank and rep said me that you was told that you will get call back in 2 to 3 days and no timings for it. Oh I again suprised for missinformation given to me . All call are recorded and if you check the calls you will get the same information what I am telling in letter and representative said we informed you about this charge . But I was juz told by bank it was a zero balance account and I was waiting for my final salary after that I want to close this account as I dont need it. How can a bank convert the salaried account to saving and I have not got any message or call regarding the conversion of my salaried account to saving . If bank informed me about it over the call that or sended me message on phone then I will be maintain Rs10000 in bank so that I will get my full amount final salary with no deduction. Now bank is saying we cannot reverse the charges this the fraud bank doing with customer by missinforming customer this is so much bad . I did job in many compainies but first time I faced this problem with such bad and corrupt bank. Which always wants steal customer money like a theif by doing such kinds of frauds and missinforming the customer and waisting cx time and money. I juz got my final salary from company after 3 years hard night job work and bank deducted Rs2170 without any reason. My effort in the last company juz watered as bank deducted Rs 2170 . I hope consumer court will surely help me to get my money bank from bank. I will really appritiate that if consumer court help me with it...Perminder singh...

Dear Sir / Madam, I am having a credit card from Kotak Mahindra bank which i was not using last 2 years. not even a single transaction is done in calender year 2013-14. last year when i requested to cancel this card, they informed me they are waiving the annul fee and send a mail as confirmation. When i bough this card this credit card has offers from PVR cinema for free tickets which is not in force since 2013. This year again bank send me annual fee, i request with a formal mail & complaint at customer care, for cancellation of this card as there is no point i keep on requesting for fee reversal year after year. whereas i am not at all using Kotak credit card. But this time bank is forcing me to pay annual fee as well late payment fee where i am not convinced to pay 1000/- change without using their services. kindly guide how to file a complaint and get a settlement letter from kotak Mahindra bank. Your Faithfully Sunil Nair [protected] Kotak Card No. 43xx XX13 1000 XX 25 CRN No. 40621863

Myself Prakash Chandra Dwivedi, i hereby what to complain against Kotak Mahindra Bank as i have applied for Saving account in the month of september 2014 after a lots of follow up with Kotak Mahindra Vasant square Mall Branch, Vasant Kunj Delhi still i haven't received any single documents related to account. After a lots of effort i got only assurance from the Bank Employees that i will get my Debit Card and Bank kit still its awaited and no further information from bank side and no body is bothered to give any response. Bank documents are so important thing and without any information they have made transaction of Rs 9300 for demat account without any confirmation to me, i want a refund of same amount deducted for demat. This is a kind of harassment which kotak people are doing with me, which makes me panic for misuse of my account. I am going through a bad heath because of all these mental harassment. My request to panel is that kindly look into the matter and take a strong action so that it can't be repeated with anybody else. Regards Prakash Chandra Dwivedi [protected]

Hi, I have a salary account with kotak mahindra bank and currently I moved to a different company and my salary account is associated by a different bank now. As I stopped using my kotak account for almost 1 year, Kotak mahindra Bank has charged an amount of around Rs. 800 without prior intimation. I can see SBI and govt banks are much better, they do at least send an SMS to alert the users to maintain a minimum balance. How can a private bank do such things without prior intimation. I called the customer care and enquired, they told its mentioned in the statement. Do everyone check their statements every time. I am not worried for the reason that amount got deducted, I am most worried about why they didn't inform people before they do such activities. Thanks

Iam sorry to say but Kotak bank service is the worst bank service I have ever experienced. Iam unable to use my kotak bank card since last 7-8 months and everytime I try to use it send me sms that my cad is blocked due to non usage. On calling customer care they every time tell me to do different thing, none of which works..I have tried to make them understand that its blocked but they say card is not shown blocked in the system. Also while trying to unblock using sms banking I get the message that card is already unblock. And when I try to use I get sms card is blocked due to non usage. And even after non usage charges are deducted from my account unnecessarily without any intimation. This is the worst bank service I have ever experienced.

I had opened an account in your bank and then was told nothing about the maintenance of minimum balance or anything.He said he just require 1 minute of my time and even he took photo from his phone itself, I didn't have any photo with me.Within one minute account was opened by your agent arnab.[protected]@kotak.com.He cheated at first. I transferred 10000 INR and I faced penalty of 2529 INR for not maintaining minimum balance. As per RBI latest guidelines(http://rbidocs.rbi.org.in/rdocs/notification/PDFs/DBOD060514.pdf) which states that "It is advised that henceforth banks are not permitted to levy penal charges for non-maintenance of minimum balances in any inoperative account." 6th may 2013.Deduction was done after this date. So deduction that is done in my account is not valid. I wrote a mail to arnab.[protected]@kotak.com and followed it up and he kept delaying it.Even I don't see him resolving the issue in future. Mail conversation started on 28th May 2014 and its still pending.I have all the mails with me.Kindly resolve ASAP. My Account Details: CRN 69667353

I had opened an account in your bank and then was told nothing about the maintenance of minimum balance or anything.He said he just require 1 minute of my time and even he took photo from his phone itself, I didn't have any photo with me.Within one minute account was opened by your agent
arnab.[protected]@kotak.com.He cheated at first.
I transferred 10000 INR and I faced penalty of 2529 INR for not maintaining minimum balance.
As per RBI latest guidelines(http://rbidocs.rbi.org.in/rdocs/notification/PDFs/DBOD060514.pdf) which states that "It is advised that henceforth banks are not permitted to levy penal charges for non-maintenance of minimum balances in any inoperative account." 6th may 2013.Deduction was done after this date.
So deduction that is done in my account is not valid.
I wrote a mail to arnab.[protected]@kotak.com and followed it up and he kept delaying it.Even I don't see him resolving the issue in future.
Mail conversation started on 28th May 2014 and its still pending.I have all the mails with me.Kindly resolve ASAP.


My Account Details: CRN 69667353
[protected]@gmail.com

Dear Sir, I took personal loan from Kotak bank 2 yeras back, Bank executive opened Saving account on my name and he copied my signature with out my approval. I didn't requested credit card but they sent me credit card and they updated auto debit from my account to credit card. i have been sending mail to kotak bank personal loan team for my loan closure, i sent couple of reminder mail but i am not getting any response from them. Plesae take action and help from this hard situation. Thanks Hariprasad C [protected]

Dear Sir, I have got the reply from your bank today itself. They are again telling me the same story that Union bank has decline my complaint. And as per them, the transaction has made on that time. This was I know since earlier, But my fight was I have not get that money due to system error. For this I was suggested to get the CCTV Footage which can be provide after the both banks intervention with in the 45 days. So how come I am getting this kind of replies to start up my fight again from first step. Already more than 45 days passed of my waiting, I was having the hope now sooner I will get some positive reply from your bank. But again the tragic reply, and again leave me on the tragic path. Now you are the only last hope for me, from whom I am expecting something positive for me. You can understand how much important is that 10000/-rs for me. Being a student that money was not the easy amount to earn again.

Your funds transfer request for Rs. 9900.00 from account [protected] on 27-Oct-2014 08:05 AM towards IMPS could not be processed due to Beneficiary Credit Status Unknown Please find the details as below: Beneficiary Account No: [protected] Beneficiary IFSC: ANDB0000503 IMPS Reference No:[protected] This is what the email i received from kotak after IMPS transaction time out and money deducted from my account. I believe KOTAK...

Dear Bank,
I have transferred 1100 rs to sbi bank account through imps, money debited from account and I am getting error IMPS could not be processed due to Beneficiary Credit Status Unknown.
Could you please check whether account of benificiary is credited. If not please return my money ASAP.
CRN no. 41810960