Kotak Mahindra Bank Complaints & Reviews

I worked in a company where I had a salary account of Kotak Bank. I resigned on 7aug. But the rule is that salary account converts to savings only after two months of last credited salary. this bank charged me ₹561for non-maintenance(for july month) of Minimum balance in Middle August only Even I had got my salary in that account on 1st AuG. When i complained I was told that this is a mistake and I'll geT it back. but I goT ot a single call tilldate. even the bank's manager gave me her direct cell no.. When I call her, she still says (after one month), that "Are sir. Aap kyu phone kar rahe hai . tension mat lo, hum kaam kar rahe hai iss par. Jaldi mil jayega.". I don't wrefUnd w. But i want a CHARGEBACK. SHOULD I CLAIM FOR THAT NOW? IF YES, WHAT WILL BE THE NEXT PROCEDURE...

I have open salary account in Kodak mahindra bank 2 year back and sales execute by bank mr saral and team (mob[protected] has promised that after 6 month this account will be life time free maintenance (zero balance account ), if salary not credited also But last month bank deducted 561 and 842 from my account ([protected]) for not keeping minimum balance 50000 . Sales execute by bank mr saral and team have given this offer to all my friends also who have Kodak account but now bank saying that we don't have any offer like that but now called mr saral first he said no we have that offer and after he saying we have osser only for 6 month and now he saying we dont have offer ( i have recorded all calls ) . I have already raised complaint on Kodak but no response from their side (compliant no with kodak : 1#[protected]

Hi, I also got a call from One of the person named Mukesh Garg claiming that I won some lucky draw in Bag It Today and won 4, 50, 000 and I need to pay 35, 000 first to Kotak Life Insurence. What is this going on. This is either Bag It Today's fault or Kotak Life Insurance. We need to bring them down. Can we file FIR against both of them or can we file case against the person who called me and provided the details?How can so many frauds are happening without involving them. They are asking to deposit to "Kotak Life Insurance".One thing, we can do is not to pay them but this is not a solution. I can be saved but how about all. They will try on everyone and someone will surely be trapped. I am giving all the details of the person and his message.Mobile Numer: +91 [protected] Mukesh Garg, C/o Kotak Life Insurance, 203, 2nd Floor, Vinayak Business Center, Fatehpura, Udaipur Rajasthan, PIN- 3130011 Passport Size PhotoPancard CopyAddress Proof CopyCurrent Date Cheque In FAvour of Kotal Mahindra Old Mutual Life Insurance Ltd, of 35, 000. cancel cheque. I got so many complaints on net . Please take strong action against such people and company.

Dear Kotak Credit Card Team,

We spoke over the phone and raised the dispute of two credit card
transactions which happened on my account today . Pls Note the card has
been swiped at two places and two transactions for Rs 18952 and Rs
4971.02 have been done .

I reiterate that I am in physical possession of my card and got the same
blocked .. How can someone use the card when the card is with me ...

PFA the dispute form .. Pls get the same resolved on Priority .. This is
pure case of fraud and identity theft

Take this issue as most urgent and resolve and arrange to credit my
account with equivalent Amount

Regards
Bhavik Anand
[protected]/[protected]

Rude behavior and illegal seizure of my vehicle from kotak mahindra bank personnel kochi

Ref: cv 2418315

Kotak mahindra bank kochi

Respected sir/ madam

I had availed on 26/10/2011 loan of rs.7, 33, 824.00// from kotak mahindra bank kochi branch.
For purchasing tata sk 407 mini tipper, the interest payable respect of the said transaction is 14.25% and the loan term of which is 48 months to be re -paid with emi rs.20, 100//.

But due to the since i was laid up hospitalised, i could not remit the emi in exact date, till the month
July 2014 altogether 32 emi had fallen due and out of that, i had remitted 30 emis. 18 emi remained to be paid and i have already remitted al-most 70% of the total amount due.

While so on 16/07/2014 one sanal who is the manager accompanied by a couple of hired goons came to my residence and forcebely opened the vehicle, they also attempted to make my father to sign on some papers, ignoring the the request of my father to wait till the arrival of my self, the said officer forcebly took away the vehicle.The seizure of the vehicle is learned to be some orders passed by the high court of chennai on a petition moved by the kotak mahindra bank suppessing the material fact.

It is submitted the action of bank is clearly illegal and arbittarry..

So i request the honourable authority to enquire in to the matter and take appropriate action against bank and its officials...

Even though i had approached the bank for getting for copy of statement of accounts relating to the loan transaction, the bank refused even a copy...


By
Shajeed .S

[protected]@gmail.Com

Dear Sir their executives from recovery agencies hired by Kotak Mahindra Bank first Mr.Rajesh Soni ([protected]) /Mayank ([protected]) then some girl Aditi( [protected] )they are harassing me, despite not showing the documentary evidences, which they failed to produce and every now and than they calling me.I got feed back they are also harrassing many more people and using unethical practises to take out money .Pls look into the matter and help us resolve. Their Mobile no. thru which i constantly getting calls are: [protected], [protected], [protected] Regards Yogesh Chawla [protected]

To, The Branch Manager, Kotak Mahindra Bank, Sec – 63, Noida, UP – 201001 Sub : Fraud happened in ATM Sir/Ma’am, I Deepak Kumar Singh CRN No: 72785760 has been your corporate customer since 03rd Mar’2014. I have been working with I energizer and Kotak Mahindra has opened corporate salaried bank account for salary and other transaction. The experience was so far good with the Bank till 22nd Aug’14. On that day, I have gone to do a transaction of 2000/- but since we don’t have a kotak Mahindra bank’s ATM in Shalimar Garden then I have gone to take out cash at AXIS bank ATM. I have tried to take out the cash at 20:48:05 PM at G-190, Dilshad Colony Delhi could not be processed due to incomplete PIN which I correctly punched in the right 6 digit combination. Then I got a message at 20:51 PM about the same through the SMS Alert about the reason for rejection of the request of taking out 2000/- from the account. I had again tried to take out the cash right after I got the 1st message from the Bank. Again this time also I have tried to take out only 2000/- but the moment I punched in the amount the ATM seems that It got hang and Screen got jammed completely. The ATM stopped responding and none of the key was working at that moment. I have waited for couple of minutes so that the ATM will come back to normal but nothing happened. I then decided to quit the transaction and started cancelling the red button on key board. Still nothing happened and screen got stuck as same. The only thing was visible on the screen was PIC and then few numeric values. After waited for good 5 minutes, I kept on again pressing cancel button, but nothing has happened. So I had looked for the ATM guard to complain about the same but there were no guard available at that ATM. So I have left the ATM and then in few minutes I got a message that my account has been debited with 10, 000/- I was not available at the ATM to do this transaction and neither I had raised the transaction of 10, 000/- This was taken from the same ATM where few minutes prior was not responding. It is clearly understood that fraudulent activity has happened around my bank account and I demand with request to do the investigation and get my money credited into my account at earliest. I have also raised a complaint with call centre right after the miss-happening, Mentioned below is the complaint number for your reference i.e. 1-[protected] Your Sincerely, Deepak Kr. Singh Mob #[protected] Dated on :- 29th Aug’14

Hi, I am Mohan i have opened a salaried account with Kotak in bangalore. I got a message stating the we have recieved your credit card appliccaion witn app no when ever we check the status it shows still in process from last two months its the same. The service is very bad. They have to aleast update the status. The credit application no is[protected] and i recieved two diff in three week but i dint any credit card still now..lol

Dear Sir, With reference to to above subject, I Mr.Sharad Gorivale was took Credit card from Barclay's Bank, Which they have forcefully given to me. The credit Limit was Rs.14, 000/-, I have used the full extend till 2010. later I was in financial crises so I couldn't repaid the Total Outstanding. But from 2009 I use to pay the Interest amount of Rs.1675/- every month till December 2011. Which comes around Rs.35, 000/- & later I got a call from Kotak Mahindra stating that outstanding is Of Rs.75, 000/- which I have to pay. Then I agreed for Settlement which was Rs.14, 000/-. But in Meantime I lost my job in March 2013. I couldn't pay off the Amount as whole. Then In Dec 2013 I got the call from Kotak Mahindra Bank Mr.prashant Jagtap who called me to settled account asap possible. As agreed but I told I can pay as whole as am not working. And initially I paid off Rs.5, 000/- in Dec 2013. Then in April 2014 I Paid off Rs.3, 000/- & in June 2014 I paid Rs.7, 000/- which comes to Rs.15, 000/- So total Rs.50, 000/- I have paid to Barclay's & Kotak Mahindra. Now still am struggling for job and I don't have any money and they are asking for additional Rs.5, 000/- from me. Which I don't wanna pay.They are just harassing me every month. Now I wanna complaint against them.

Hi My wife had received calls from your collection team. The person who called from the land line number[protected] used very abusive language. This is regarding a debt his brother had taken long back with ABN Amro bank. We are not sure about the whereabouts of her brother. The same person had called my father-in-law and sister-in-law and even some of my sister-in-law colleagues. If my brother-in-law owns a debt taken on his personal account (credit card or whatever) only he is responsible for the same. I do not understand on what basis does your collection team can call everyone who is not even related to the loan. I request your bank take initiatives to prevent such harassment's in future.

Dear Concern, My name is Pravesh Kumar. I am from New Delhi. My account is in Kotak Mahindra Bank, Old Rajendra Nagar Branch. Also, one of personal loan i taking from kotak mahindra bank amount of Rs. 2.5Lac. Here I would like to inform you, the bank account in kotak mahindra is Salary account, opened by company where i am working as an Accounts Manager. The problem is, company have financial problem last April 2013 onwards. In this during the salary are not comes timely. Last November 2013 onwards my salary are due / not crediting in my kotak salary account. Now, June month i have recevied amount of Rs. 41, 000/- in my salary account, but the same amount are hold / blocked by kotak bank. As per kotak bank, he required the confirmation letter from employer. here i would like to inform you due to financial problem and verious bank loan avail by employer and public shares are take by employer, the High Court, Bombay are give instruction for closed the company. Due to this i am unable to provide the employer letter. Also one of the director are [censored]ing there and touch with bank manager directly.during to meeting with bank manager( Patel Nagar branch) with me he told there are no option to bank will unfreeze my account. I think bank manager are with companies director side, reason well know eaither he or companies director. Here i am writing to you, for please help and provide a better solution for get my salary amount from bank. As no any one helping me on this. i have need to pay kotak mahindra bank loan emi. as last 5-6 month onwards the loan emi are pending. Please provide your kind co-operation on this. Thanks & Regards!! Pravesh Kumar email: [protected]@yahoo.co.in email: [protected]@gmail.com

Inquiry No. 1-[protected] Two collection executives came for the collection on 13-08-14 and claimed that the Check No.000058 has returned back again and I need to make alternate payment of Rs 5000.00 for the same. I was shocked to hear this and tried to explain them that the check was indeed cashed. I requested them to come in the evening to collect the funds and I will be able check it myself if the check was cashed or not in the meantime. According to their records, the check was returned again which is WRONG and I consider this false and misleading information being provided to the Kotak customers. They tried to convince that the check has bounced again and were adamant to get cash in place of that check. I had no option but to TRUST them and to give them Rs 5000. Later I called Kotak customer care who confirmed that the Check No. 000058 was cashed and applied towards the credit card account. I called back these executives to get some explanation about the same, however, they were too busy to speak properly and considered it within the "Code of Conduct" as described by the Kotak Bank. Following are two receipts numbers that were provided to me : 1. ATR Receipt No. 721788 (Check No. 000058) on 29-07-14. 2. ATR Receipt No. 723038 (Cash Rs 5000.00 ) on 13-08-14. I do understand that one of my previous check (000056) was returned back due to lack of funds and it is something that should not have happened in the first place. I will ensure that the future payments are done within the prescribed time window, however, I'm very disappointed with this situation and have no faith left in Kotak Bank. I will really appreciate if someone can look into this and get back to me explaining WHY this happened. In case you need anymore information please feel free to reach out to me at below mentioned phone no. I also request you to forward me a copy of "CODE OF CONDUCT" which is being followed by the Kotak Bank Collection Department. Thanks & Regards, CRN No. 39955254.

I have person loan as per A/C no. 24167871 and I was submitted salaried accounts cheque which (ICICI Bank). And now I have resigned the company and my account has been closed, So I need to change my bank for ECS in further payment for my loan. I was visited (as per record ) kotak Mahindra Bank, Ambadeep K.G. Marg and I had word with your executive and she was gave me ECS form to complete with SBI bank (Saving A/C). Next day, I have completed the form by my bank, I have courier the form along with canceled cheque to your bank and mail my bank statement as well. After two days I have received the call to your bank as they are not able to process my ECS. Moreover, they told me there no any option to change my ECS to any other bank. Whenever my issues get not resolve I have stop the payment to your bank. After that, I want to pay my EMI regular, kindly do the needful to resolve my issue. Regards, Manmohan Singh ([protected])

My complaint is regarding kotak credit card i have been charged a transaction amount of rupees 6999/- by merchant vee ess infosolutions from delhi. In march 2014. I was told it will not be charged and now they have charged me. They are harrasing me to make the payment for which i am not supposed to be paying. They r doing fraud somebody plz help me. I have submitted the dispute forms and done all procedures but still by problem is not resolved.

I had obtain personal loan from Kotak Mahindra Bank for Rs.195000/- last year, as the standard policy bank had accepted 3 month EMI by PDC cheque for an EMI of Rs. 7118/-, thereafter the bank had instructed me to done the EMI payment by ECS for which I had submitted the ECS mandate get sign & verify from my OBC Bank thrice. But the problem is that on every due date of 10th of every month the ECS of Rs.7118/- does not hit from S.B. Account as my OBC Bank stated their might be problem with Kotak Mahindra Bank for which the ECS does not hit from my account. From last 9 month on every due date I use to call the Kotak Bank to resolve this issue but they are not taking the matter seriously and unnecessary they impose a penalty of Rs.3000/- appr. by simply stating they have not recd the EMI timely inspite of my continuous email and phone call and also their has been sufficient bank balance on the due date. Thereafter they had waive off the said penalty in the month of Dec.13 but again the same issue does not resolve and they have charge an penalty of Rs.6500/- for which I had never ever recd a phone call from kotak Bank instead of which last weak I had recd a call from CIBIL department stating my penalty amt. is still due for pending. In order to resolve the issue I had contact the Kotak Bank from last 9 month & also several times visited the kotak bank but they are helpless. they simply stated the matter will resolved only by making a call to their call centre.But now I am helpless and depress of what to do and to whom to complaint as the problem arise not on account of my defaults. and now on last friday I had recd a call from Kotak Bank, they required my cancelled cheque in order to check my OBC S.B. A/c. so as to resolve the issue.I am surprised after a long awaited time and after harassing me now they are able to look into the root of the problem. but that too also does not satisfied me as once again from yesterday I had again receiving a call to pay the penalty of Rs.6000/- And for your information, I had also obtain a personal loan from HDFC Bank for Rs. 3 lac at the same time when I had availed the personal loan with Kotak Bank but with HDFC Bank this problem does not airse their my ECS hit properly on every 7th of the month. I would highly grateful if this problem gets resolve at your earliest in getting the penalty amount waived off Regards Juned Halai Chartered Accountant [protected]

Hi.


My CRN no is 37646796 and loan agreement number
SPLN[protected] I have personal loan with kotak I
submitted all my papers them in month of June they did not take the EMI
from Citi bank account, I checked with Citi Bank they were saying Kotak did not
send us any request for ECS from, I gave all signed paper them 5 times but they never send now
due to that reason I got late fee .


I asked them to remove all charges but
the promise all the time but never removed. I am fed up with their services
first they took 4 months to approve the loan now again same thing because
of their mistake why should I pay late fee. I already deposit the cheque last
month in the branch towards my EMI. But they never update my account.
I checked with CITI bank now the ECS has already set up and the lady called me
from Kotak last time she said we will remove the late fee once
the ECS with set up but it never happened.


I called to the customer care more than 20 times and sent email them more than
40 times but they are not ready to listen anything and can’t help
and was saying that you have to go the Loan Branch which is not possible for me
because I moved different state so no possible to for this work I visit 1000Km.


Now they have blocked my bank account and I am
not able to make any transaction I deposited one cheque of Rs
5000 towards my credit card payment on July 5th and it reverse
because you block my account because of that I got late charges of 1250 Rs from
Citi bank there is no fund in my account that’s what you said when
called because you people block it without informing me I need
remove all the charges and penalties and credit back in my account
the late fee and the amount I paid extra that happened because of your mistake. Last 2 months my both account reported late
Credit biro as well .


I am totally fed up with their services
this is one the worst experience I had with Kotak since I opened bank
account with you. This is almost more than Month I am totally unhappy with
such services which I never expected from Kotak.


These are all the services requests number
they close all the time without helping or fixing the issue and its going more than
1 month.


Service Request # 1-[protected] ‏


RE: [SR#:1-[protected]]


RE: [SR#:1-[protected]]


RE: [SR#:1-[protected]]


FW: [SR#:1-[protected]]


Regards


Aman Thakur


Sr.Research Engineer -
Microsoft


E-mail: [protected]@microsoft.com


Cell No :[protected],[protected] [protected]

This is to bring to your notice that I have been receiving calls from the collection department for a payment on credit card# [protected]. I got a call today morning (31/07/2014) at 6:38 AM (Mobile [protected]) from the collections department by Mr. Ravinder Bali, with was harassing in nature and was at a completely odd hour. I am sure your collections department works during the normal business hours. Would also like to complain that my wife is being harassed about the same matter and is getting calls at her place of work despite several verbal requests not to call and harass my wife and also a written one sent to Mr. Gautam Sharma (sharma.[protected]@kotak.com) on 28th Nov' 2013. She got a call on 29th July'2014 from mobile number [protected] from the Phoenix Trust collections team, who fraudulently claim that they are calling from Kotak Mahindra bank. This clearly shows that your collections department is willing to resort to any level and has no regard for the law of the land. Please look into this matter or I would have no other option but to resort to legal complaint against such illegal and harassing practices. I request you to kindly look into this matter and take appropriate action to stop the harassment. Thanks, Shishir Mishra [protected]

I have submitted the documents for personal loan. After one week they confirmed on phone that they can give me loan from 7 to 10 lakh. But since last 2 weeks they are not responding to my calls as well as on mail & also not returnning my documents.

As per the RBI norms for the fair practice of collection of credit card loan your bank is the worst .I had a credit card of Barclays bank in 2008.i was not able to pay the card dues because my bussines went in loss.I went back to my hometown and was unemployed for 2 years because i met with an accident.I am the only working member of the family supporting my mother, wife and a small child. I also went into financial losses . I have been getting harrasment calls for last couple of days for collection . These people say they are from your bank .They are calling all my family members, they called my wife shouted and harrased her which caused her ill she suffered from low Blood pressure.by the phone call. they are threatening my life .I am going to file a legal case against harrasment.
The numbers which i got the call from are [protected] and[protected]

do consider the matter in urgency
Name :Aftab Alam Khan
Mob:[protected]

Dear Concern, Let me bring it to your kind notice, I keep on gets the calls from your representative saying that I have a approval for the credit card. tho I have a couple of credit cards i applied to minimize the calls from your Customer care. Finally, I got a status that my application got rejected due not verification of residence. The address which i mentioned in application form is my own. And I have credit cards on the same address. And simply you can not say it is not verified. if your executive comes to verify he could have call me. I may not stay all the time at house. I am a job holder, I leave the house at 09:00 hrs and returned back at 19:00 hrs. what time your executive came. And let me tell you another thing, my neighbors doesn't know me. I stay Very calm to my residence. and they call me by my pet name. I am not worried for the credit card as i have already couple of them with me. I want to question you that, why you guys are calling us and making us to proceed for the credit card. After so much of time and phone call spending, finally status is not approved due to no reason? And please note, when you do the login of my file, if its reject my Cibil score falls down. who will be responsible for that. Please train your executive before you send them for verification. Hope you understand and take this matter to higher officials and take the corrective actions. wishing you a great day ahead... Application Reference No:[protected] Application status: Not Approved Details of your residence, as provided by you; on your Kotak Credit Card application could not be verified.We regret to inform that your application has not been approved Please note that this is no way a reflection of your credit worthiness. Thanks & Regards, P.Sai Sapta Kumar Ph: [protected]