Kotak Mahindra Bank Complaints & Reviews

Firstly I want to say that Kotak customer care services is very poor and I have totally frustrated from kotak customer service support. I raised a complaint on 3rd December 2014 and yet I did not get any proper answer from them. The transaction details are as below: Fraund Transaction Details: Date : 29/11/2014 Description : [protected]//BAD HABBIT1 Chq/Ref No :[protected] Amount : -1, 170. 00 Note : I want to know the full detail of this transaction. Other confusing Transaction Details: Date : 29/11/2014 Description : [protected]//KARTIK MEDICAL STORE Chq/Ref No :[protected] Amount : -932. 00 Date : 29/11/2014 Description : PCD/[protected]/Kartik Medical Store/Ghaziabad Chq/Ref No :[protected] Amount : 932. 00 Date : 29/11/2014 Description : PCD/[protected]/Kartik Medical Store/Ghaziabad Chq/Ref No :[protected] Amount : -932. 00 Note : Please explain these transaction details also. When I analysed the transactions then I found that description and Chq/Ref No is same for two or more transaction, how is it possible technically. I am a Software Engineer and I have worked on many type of payment gateway and banking application in last 8 years and this scenario is not possible so please look into it and update me as soon as possible. Kotak customer care executives are not able to give the details of that transaction, I called 3-4 times for getting the status of my complaint but they have no any proper answer. They are always saying that "Sorry sir we cant do any thing regarding this". Please help.

Kotak has been unconditionally deducting the amount in the name of maintenance charges. Whenever complained about the same, they says it is a valid deduction without even bothering to check for the request. After forcing them to do so, will apologize and promises to revert it back and this has been happening for 3 months in a row. And deliberately they delays the reversal so that i will again be charged for the coming month. Above all there is no intimation of deduction nor sms sent like any other debit or credited amount. With these unethical actions i decided to close the account, but the person sitting in the nearest branch(Panvel) asks to go to home branch and discus. Proving themselves to be useless. Very disappointing service. They kill their own customers.

Hi, I recently applied for loan from kotak mahindra bank for 1 lakh for the tensure of 12 months for interest rate of 13% Bank without intimating to me has approved the loan for 24 months for which i have to pay extra 7k because of increase in tenure for 12months as interest. I came to know this only when i am about to pay the monthly EMI. I never expected Banks will be cheating in this way also

my account no. is [protected] i have done transaction in the atms (DELBN269 & DELBN968) of kotak mahindra bank on 04/01/2015 from my sbi debit card [protected] my all transactions were declined, three transactions of 10000 each but i didn't get any cash but my account is debited when i registered the complaints with ticket no. AT[protected], AT[protected] and AT[protected] they sent me a log of atm machine which shows that my transactions were successful but actually i dint get any money all the times my transactions was declined so i left the room if the money comes out after i left the room then its fault of atm machine totally not mine please look at the CCTV footage also i am sure i didn't get any money.

we had an account no. [protected] in name of "creative wizards infratech pvt ltd" with kotak bank. due to bad customer service and ineffective customer relation service, we closed down our account in may 2013. but the sms and email daily account balance service didnt stop and showed zero balance. on complaint it was assured that they will soon cease. we complained again when a negative balance started appearing. it has since increased to Rs 70000. no one is listening in the bank and inspite of efforts of the bank manager, this menace is growing every day. bank is asking us to deposit Rs 50000 in the account, which we have refused. amit garg director, creative wizards infratech p ltd [protected] [protected] [protected]@creativewizards.in

we had closed our current account in name of "creative wizards infratech pvt ltd" in kotak bank 2 years ago. however we started receiving negative bank balance sms and emails. we learnt that our account has not been closed though we had the acknowledgment of closure form and zero balance (we had paid huge amount of negative balance to close the account). inspite of several reminders and requessts, it has not been closed. now the negative balance has mounted and accumulated to nearly 70000 INR. our account number with kotak was [protected]. amit garg director [protected] [protected] [protected]@creativewizards.in

Plan Kotak Smart Advantage Plan Policy no.[protected]Vineet Sood) Date of Commencement 15/03/2008 Premium Amt. INR 60, 000. At the time of taking this policy I was told by your representative that after the lockin period of 3 yrs, even if I surrender the policy, I would get more than what I had invested. Trusting him I signed up for the policy and paid the premium for rather 4 yrs @ INR 60, 000 p.a..However, in 2013, I realized that I was not able to continue the policy and wished to surrender it. Was shocked as after paying Rs. 2, 40, 000 for 4yrs, all I received was Rs. 2, 18, 000, that does not even cover the amount invested.After contacting the call centre repeatedly, I was told that the remaining amount of Rs, 60, 000 will be given to us after 15yrs i.e. at the time of maturity of the policy. If we have already surrendered the policy what is the point of keeping this money with you. Inspite of making many calls to the call centre, no one was able to give a clear answer as to why this amount was withheld. It was highly frustrating. Can you people imagine how it is like to loose your hard earned money!! I swear not to invest in any of your plans in future and spread a word of caution among my aquantainces. I request you to kindly find a way out and disburse the remaining amount as I am not willing to sit silently until I get my money back even if it means knocking the door of higher authorities. Its been almost six months that I have trying to sort this matter out through your customer care by making endless calls but to no avail. Its been quite tedious and frustrating now and if still no action is taken, I would be forced to take my complaint to consumer forum and IRDA. Kindly revert back and let me know what can be done about it.

My name is Aghor, my CRN no is[protected] I'm using kotak account from Aug 2012. Initialy it was salaried account but after sometime no any salary amount was credited into this account. Then I started to maintained with some amounts. And now, on the 2nd and 3rd Jan they deducted around 1000 Rs from my autometically without any information. And I called to their customer care executive then they said only we will be able to revert anything after 2-3 working days. Can anyone tell me why deduct my amount without informing me anything. I completely very disappointed with this mischief. Kindly refund my amount ASAP otherwise I've to close this account. I never like this kinds of theft. Looking forward your needful response Aghor Bhadra Singh +[protected]

Hi, I had made an IMPS transaction of Rs . 1800/- from KOTAK([protected]) to AXIS ([protected]). I was supposed to select the Account type as "Current" but accidentally I selected "Savings". The transaction was successful but no money was credited to the beneficiary account. I called Kotak Customer Care. They told me to wait for 2 working days for the amount to be refunded into my account. I called up Kotak Customer Care again after 3-4 days to know the status. They told me that the transaction is successful from our end so no money will be refunded. Then I asked my beneficiary to talk to Axis bank. They told "No money has been credited from Kotak's end so we cannot help you with this". Since, there cannot be two accounts with the same account number, how can the transaction be successful. The money is neither in my account(kotak) nor Beneficiary's account(Axis). I request you to resolve the issue and refund the deducted amount. IMPS Reference number :[protected] Regards, Sakshi

This is really ridiculous from Kotak. I opened a zero balance salaried account in[protected] and then stopped using this account after few months as I switched to another new company and I decided not to continue with this account. As per my information, it was a zero balance account and there should not be any charges for not maintaining the minimum monthly balance required. I was really not aware of this and never received any intimation from Kotak Bank either on email or by post and now it is showing a non maintenance charges of Rupees 1200/-. I'd like this charge to be removed from my account. Thanks! Registered Email: [protected]@ymail.com.

DEAR SIR, VIDE AGREEMENT NO CF10661429 DATE 16-08-14 FOR LOAN OF 19 LAKH WAS TAKEN AND REGULAR EMI ARE PAID. AS PER SERVICE TAX AND TOWARDS LOAN REPAYMENT TDS DEDUCTION IS REQUIRED TO PAY BY KOTAK PRIME LTD. PLEASE PAY THIS AMOUNT TOWARDS TDS ON INTEREST OF 40604/ DEDUCTED BY YOU ECS. PLEASE CONFIRM THIS MAIL, HOW WOULD YOU PAY THIS AMOUNT. BEST REGARDS LAWANIA MEGMA PRINT-O-PACK PVT . LTD. B-1 UDYOGKENDRA EXTN 1 GREATER...

One /Two girls are calling frequently from the following numbers i.e.[protected],[protected],[protected],[protected] registered in the name of Azam Passport off 1, Vinay Gairola and Rishi and calling our office number and asking to repay an invalid personal loan payment (to me) using abusive languages. They fail to provide any valid documents of their claim after our repeated request also. They are trying to keep mental pressure and disturb company business keeping engage our both the land line numbers, calling simultaneously from two different phone numbers. Even they are neither ready to meet me or send any document against their repayment claim, even nor mentioning their name too over phone, only wants me to pay money online. Its became really business hazards and also metal torture and seems to be fraud. We request you to take action against this.

Dear Sir, I have salary account in kotak bank. But now i am taking my salary through the cheque. Now bank has been deducted something 502 Rs. from my account. Even he did not inform me from June-2013. So kindly lock my complain against the bank. Please refund my amount.

You are deducting money(561.80+561.80) from my account everyday because of non maintaining minimum balance. But everything is fine in my account. Salary also credited correct time. I feel HDFC OR AXIS IS BETTER THAN KOTAK at least they will give some immediate response. I am not happy with KOTAK.

Dear Sir, I have salary account in kotak bank. But now i am taking my salary through the cheque. Now bank has been deducted something 800 Rs. from my account. Even he did not inform me from last year. So kindly lock my complain against the bank. Please refund my amount.

I have an Salary account with Kotak Mahindra Bank. I saw some charges on the statement, when I called the customer service to inquire about the charges the representative named Santosh Singh told me to refer policies updated in August 2014 and then explained me that the charges are correct. When I asked for a manager he denied instantly. On top of this whole conversation the attitude of the adviser was the worst that I had experienced in my life. Later when I demanded a manager he told me to arrange a call back in 48 hours and told me that the manager is busy now. When I said that I am ready to wait until the manager is free he said he cannot do that. So in-total the customer service received is the worst and the major problem I have with the whole conversation is the attitude of the adviser on the call. I have not seen this type of attitude anywhere and for a banking customer service its worst. If you want any update you can contact me on mj[protected]@gmail.com

This is to inform you that a person which legitimate and my Elder Son Mr Kenton Khushalchand Shende R/O Indore that he will initiate a law suite against me Credit Card Holder REKHA SHENDE if we Don't Pay Rs 8000/- at one go my Coming and calling me and my Son Threatening and Harassing regarding Debt of my Credit Card my CRN Number is 75809127 with Kotak bank Branch Shree Mohini Complex Nagpur Maharashtra he also call my Son multiple Times telling the same thing that he will initiate Law Suit against me ..My Son Scared about his threatening and paid rs 7800/- on[protected] he also committed that he will be able to use credit limit of 6000/- the very Next Day but when my son kept calling him he didn't answer his call this is to request you to TERMINATE him asap and unblock the Card or else we will file Law Suit against your bank a EXPLAINATION is Demanded against his action recovery debt and misleading please contact us on [protected]@gmail.com..

I made an IMPS transfer (Ref. #[protected] of Rs.6000 on 12/12/2014 from my Kotak Mahindra bank a/c # to the beneficiary a/c [protected] o[censored]nion Bank of India. I got a SMS that the transaction was Timed Out and to checked with my bank (Screen shot attached). For the same Money got debited form my Kotak account but didn't credited to Union bank account. Please take necessary steps to resolve the issue.

Dear Sir /Mam. I have taken loan from Kotak bank 1, 52, 345/-Rs, Now i am facing issue is your CIBIL Record did a mistake that you did entry twice with the same bank & same amount for one loan but loan account number is different below mention details, Because of this i am not able to apply for other loan so please correct your mistake. Kindly Please look this matter Detail Name : Pankaj Vijay Kothekar Pan Card : ASYPK4395A Bank : Kotak Bank Kotak Bank Relationship Manager : Mr.Pinkesh Panchal[protected] Loan Account : Spln59234936 & Spln[protected] One loan & Twice entry in cibil record ) Dedicated Customer No. : 66006022 Application form No. : 00062134 Loan Amount : 1, 52, 345/-Rs Thanks|Regards, Pankaj Kothekar M: [protected]

my application no is[protected]

sir,

my issue is i applied for new credit card last one week back later phone verification done by your side
but later no address verification done by any of your executive and status is showing that your card not apporved
as iam having own house with land line no and necessary documents

pleas consider this urgent

keshava m