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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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S
Sumit Patyal
Dec 9, 2021
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Address: be 32/4 hari nagar

Mai went to the bank to get the debit card, then they did not and they said that I would have applied online, I have not been able to do so many times, if I don't want a new debit card, then I may get the account closed.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    perumalr
    from Chennai, Tamil Nadu
    Dec 8, 2021
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    Ref: Credit Card Outstanding Amount

    Card Ending with 9215 & 0848

    Name. Perumal R

    Court Case Details: City Civil XXIV Assistant Court at Chennai

    Case Number OS/0007701/2021

    The above details for your reference I have using credit card last four years unfortunately unable to pay my credit card outstanding on time due to my health and personal problems(lost my job) that’s why, I have move this problem with legally as per Law Under Acts (Civil Procedure) Under Section (7).

    I have family (wife and children), I am facing frequent harassment and illegal activities from your DEBT RECOVER AGENT. They don't have anything like DRA certificate / Specific official identity card / Bank letter, They have been committing and insulting my parents and relatives. This issues have mentally harassment in my regular life and this activities will set me up for SUCIDE situation so please try to understand my situation, please advise to them and I would like to meet all the processes as per Law so please avoid this type of activities and it’s my final request to you I hope with KOTAK BANK LTD and your DEBT RECOVERY AGENCY please respect with Law / Government / RBI rules. So please don’t violation of Law.

    IMPORTANT NOTE:
    Harassment & Violation Debt Collector contacts for your reference

    mail id. mukilan.[protected]@kotak.com / nizam.[protected]@kotak.com

    Mobile no's. [protected] / [protected] / [protected] / [protected]
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      S
      spark66mb
      Dec 6, 2021
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      Has encountered a Fraud as has happened to me on 25/04/21 by a person posing as
      Army officer & name as Sanjay Singh Mob/Whats app No: [protected]. I had posted ad on 99 Acres.com for my
      flat on rent, seeing this I got a call from a person named Sanjay Singh as Army officer (
      Fauji). He said that he is from Lucknow & has got transferred to Noida, he wished to take
      a property on rent, he was ready to pay me rent as mentioned on website along with
      security deposit. I agreed, He said that he is an army officer & shared his Army id card,
      Pan Card, Adahar card & his Pix in Army dress. I shared him my Kotak Bank account
      details for fund transfer. He said that my Senior of Colonel rank Name as Prajendra Mob
      [protected] & would transfer the amount for Six months rent as they get Six months
      advance rent in army & hence he will pay me. I said OK. The amount would be paid by
      army directly into my Bank A/c linked to Paytm through UPI. he said he needs UPI ID also
      & I shared.He then said he will do a test transaction of Rs 1/- & if successful will transfer
      the remaining. I was ok with this. He asked me to check my account balance & casually
      asked me the balance, but as it was only rs 1/- i agreed. He told me that Rs 1 would be
      debited from my account. I was confused & asked him again to which he said "Sir send
      press karo aap k account mein 1 Rs aa jayega." I clicked on send & Rs 1 first debited fm
      my A/C & immediately credited. Later with 25K debited fm my Kotak Bk A/c but No credit &
      he asked to put more money but I did not.
      Above fraud was doe by UPI via PayTm & Amit got credited in to Fraudester a/c with IDFC First bank but neither Kotak bk nor RBI Ombudsman could solve the issue rather after a long time of 4 months RBI responded to refer to consumer forum. Look for support in getting my Money back, thx
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        R
        R.a. Patel
        Dec 5, 2021
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        Address: ahmedabad

        I have LAP[protected] with CRN - NO :[protected] in kotak mahindra bank - Ahmedabad main branch bank has charge wrong cheque return charge and interest on installment. they hed not done proper ECS mandatory procedure. There is an error in Kotak bank system Please present my both saving bank account installment rejection notice or any rejection cause This is clear cut case of cheating and mental harassment Pl. remove all wrong cheque return charge and interest on installment from my Account statement Ashok Patel [protected]
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          H
          harsha1598
          Dec 3, 2021
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          Address: Mallampet, Hyderabad, 502303

          Dear Sir/Madam,

          On last year November CPP card protection plan activated without my permission and deducted Rs 2199/- amount from my account. after that i have sent mail to deactivate CPP plan.

          now again Rs 2199/- amount deducted from my account on November 19th regarding CPP card protection plan renewal reason.
          how can your executives CPP card protection plan activated and renewed without my confirmation and intimation ?

          and Today I called to customer care but your executive saying only 50% of the amount will be refunded which is not acceptable !
          Kindly refund the total amount 2199 + 2199 = 4398 to my account because of there no confirmation and intimation regarding CPP card protection plan and without my permission you people deducted my amount.

          You can contact me on number : [protected] (Srikesh husband)

          NAME : RAMAGIRI UMA
          MAIL ID : Uma.[protected]@gmail.com
          Card Protection membership No : IAA376067
          +1 photos
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We hope your query related to CPP has been successfully resolved.

          Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

          Regards
          CPP Team
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            E
            Ezhilarasan A
            from Bengaluru, Karnataka
            Dec 3, 2021
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            Resolved

            Address: MG Road

            I am Manasa Purnima B D drafting this Complaint

            To acknowledge you about the issue regarding my salary account. Let me explain you the scenario.

            Last year during the pandemic I wanted to open my savings account in kotak Mahindra Bank, for that I have submitted all the required documents( Aadhar card, pan card)..but there was a mistake from my side that I have mentioned account holder name as RAJESH BANDARPU ( HUSBAND) instead of MANASA PURNIMA..But the thing is my CRN NUMBER was generated (CRN[protected].

            Even after Several Mail's & Request & Visited Home Branch in MG Road Bangalore - Still Problem not Resolved

            Kindly need an Immediate action on My Issue

            For My Contact Details - [protected]
            Mar 12, 2022
            Complaint marked as Resolved 
            Resolved Thank you
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              P
              Prajwal Ravindra
              from Bengaluru, Karnataka
              Dec 1, 2021
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              Address: Mg road, Bangalore

              I have not taken any loans from Kotak bank. my brother has took the personal loan and it was not paid for the month of Nov-2021..the bank executive has come near the home when my brother was not there and they told that my brother is not picking the cal for the visiting purpose bank executive asked my contact number, after that I have shared my phone number and from 30-Nov I'm getting 1000 of calls continuously from tamil nadu speaking very bad about parents..
              +5 photos
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                A
                Armaan Chawdhary
                Nov 30, 2021
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                On Friday morning, 16th July, 2021 there were multiple transactions done for e-gift vouchers on Flipkart.com using my Kotak Bank Credit Card - 5 e-gift vouchers of INR 8000/- each for the total amount of INR 40, 000. Kotak Bank Debit Card - 1 e-gift voucher of INR 10, 000/- The issue was raised with Kotak Bank Credit Card and Banking Department as soon as I noticed these transactions. However, the bank is not acknowledging these transactions as fradulent as these were OTP based even after escalations with RBI. I have filed a complain with cybercrime portal and also a GD at local police station. There has been no resolution on this till date.

                On top of that today recovery agent showed up house today. What kind of consumer protection does our banking system have when customer has not voluntary/involuntary disclosed card details and otp to anyone. Today, sim swapping and hacking mobile phones is very common, so it doesn't make sense just because a transaction is OTP based bank doesn't have any liability. I have also called up flipkart to canel the order for e-gift vouchers but they haven't done anything either.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  R
                  ranjeet3615
                  Nov 30, 2021
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                  Stop Unwanted Promotional SMS

                  Hello Kotak Bank,

                  I am getting frequent sms from Kotak Mahindra bank regarding "Open Zero Balance A/c for DBT with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://w2t.in/AAFjhnh to avail this offer. *T&C apply".

                  I am not intersted in this and I would like to unsubscribe from your promotional sms.Please kindly take action to stop it as soon as possible.
                  My mobile number is...
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                  M
                  MridulDutt
                  from Gurugram, Haryana
                  Nov 30, 2021
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                  Resolved

                  Kotak Mahindra Bank sends me at least 4-5 sms everyday for opening savings a/c. I'm not at all interested in opening bank a/c with kotak at all. It sends sms during work timing which is very disturbing. Please try to understand that I'm not interested in any kind of business/transaction/communication with Kotak Mahindra Bank in lifetime. Stop sending me such messages or at least provide and option to unsubscribe such thing. I'm literally beginning you to stop this sms harassment!
                  Jan 6, 2022
                  Complaint marked as Resolved 
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    V
                    Vineet Kanwal
                    Nov 29, 2021
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                    I needed some money so availed of Kotak payday loan. I got almost 78000 Rs. on 23rd Nov and amount about of Rs. 81000 was debited on 27th Nov. Why would I take a loan only for 4 days to pay them almost Rs. 2000?
                    This is unfair and a scam.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Hi! We request you to kindly send us the mail at Social.[protected]@kotak.com along with the registered number or CRN for enabling us to assist you further. ^Team Kotak
                    The same happend with me, gave 96000 and debited 100000 in four days. Now they are still asking me to pay over due charges and late payment charges. Sad part is they don’t provide any customer support for this product or scheme. I say that’s a scam not a scheme
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                      C
                      cszkanp
                      Nov 29, 2021
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                      Kotak Mahindra Bank insurance agent very loose talking and misbehavior. Presher to deposit accident policy due for insurance instalment.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        P
                        Pradyumna V. Joglekar
                        from Pune, Maharashtra
                        Nov 28, 2021
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                        Cyber fraud

                        On 16-NOV-2021 at 1.28 AM "$28360.76 USD were transferred from my credit card account without my consent, permission and knowledge. Amount of Rs 856000 was transferred from my savings and fixed deposit accounts was transferred to credit card and further transferred to unknown. I had made complaint with Kotak Mahindra Bank Kumthekar Rd, cyber crime police and police copies attached. No response or refund of my money is there till no...
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                        I had a credit card of kotak bank of a limit of 25000. I used it and paid Rs 10000 but without my permission they reduced the limit to 17000 as soon as I paid the amount due to which I was not able to use the amount that I have paid. Then I could not pay the dues of September 10th which I paid on October 1st 2021 but to my surprise the Kotak bank removed all details from my kotak net account and showing as no card available due to which I...
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                        H
                        hmrj
                        Nov 25, 2021
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                        Dear Sir,

                        I am asking kotak bank for issuing the EFIRC from several month for the our advance payment against export, but they are rooaming us here and there.

                        One lady Miss Mamta, i dont know she have knowledge or not but she dont reply politely and most of the time she ignore us. And we dont get any answer from that branch. We cannot submit our export papers until we dont have EFIRC certificate for that transaction.

                        And we have credit advise but kotak bank still not able to issue the EFIRC.

                        Please help.

                        Kotak Mahindra Bank
                        Branch Johari bazar, jaipur rajasthan india
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Hi! We are sorry to know that you are facing some issues. We want to make things right here. Please drop us an email at Social.[protected]@kotak.com elaborating on the concern and your CRN or contact details. We assure you that we shall do whatever it takes to fix this. ^Team Kotak
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                          T
                          tejaswini leshya
                          Nov 24, 2021
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                          Dear Kotak team,

                          I am writing this email regarding an employee of the Kotak (Name :jakkula mallaiah at [protected]. - jakkula.[protected]@kotak.com) who is harassing me with all kinds of tactics.
                          I would like what kind of responsibilities or charges he currently has at Kotak and how he can treat a customer like this.

                          It started off with settlement of non payment fees to this situation. I am attaching the mailers received . kindly look into the matter and do the needful.

                          I need more information on the passport impounding notice.

                          This is the latest one happened today, But the kotak employees keep on calling us using awful words and messages, let me share the screenshots too, I made the total payment till date 1, 10, 000 everyone comes and says we will give you best settlement please pay 5, 000 or 10, 000 that' s what I was doing it from august, I had really bad experience from kotak bank, The recovery agents are worst. Why do they send whatsapp text messages, You guys don't respect women at all, just bcause of you're mental stress and torcher my dad hospilized.

                          The customer care is much better, they know the value, but the agents wants money, And this jakkula mallaiah is after my life, though I made the payment still he'z sending mails on passport impound, I really don't understand did I do any scam?

                          And also find the attachments of kotak employee messages ever.

                          Please ignore, if there was a naveen contact details in the attached screenshot, Bcause he was the only guy, who knows ethics and values.
                          +3 photos
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            R
                            Raviteja2912
                            Nov 22, 2021
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                            Resolved

                            Even though i am not a customer of kotak Mahindra Bank, I get frequent messages saying to open bank account. I get these messages atleast once in a day and i kindly ask the bank to stop sending messages
                            Thank you
                            +1 photos
                            Dec 25, 2021
                            Complaint marked as Resolved 
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 23, 2021
                            Kotak Mahindra Bank Customer Care's response
                            Hi! We’re extremely sorry for the trouble that you have been through. Kindly share your registered Mobile number along with your concerns at Social.[protected]@kotak.com & our team will connect with you on this. Thanks! ^Team Kotak
                            Protected means what to mention in that place. Please respond
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                              M
                              Mobi007
                              from Ernakulam, Kerala
                              Nov 20, 2021
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                              Stop promotional calls

                              Hello Kotak Bank,

                              I am getting frequent calls from Kotak Mahindra bank regarding 811 account and credit cards.

                              I am not intersted in this and I would like to unsubscribe from bank promotional calls. Please kindly take action to stop it as soon as possible.

                              Thanks
                              Mobin Baby...
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                              R
                              Ragini G
                              Nov 20, 2021
                              Aug 2, 2023
                              This thread was updated on Aug 2, 2023
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                              CFB charges

                              I took finance loan in Kotak Mahindra Bank due date was 5th of every month,
                              1month I paid late that is October, so 975/- deducted from my account on 21st October...
                              In November I paid on due date that is 5th November and I have transcation details, Again asking to pay cheque bounce charges...receiving calls everyday and I showing transcation details then they are saying in system showing charges, if not updated in system please...
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                              M
                              maryelizabeth80697
                              from KANCHIPURAM, Tamil Nadu
                              Nov 18, 2021
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                              Address: Kotak Mahindra Bank, Chennai

                              I took personal loan in kotak Mahindra Bank.My loan amount is Rs4801 but I am paying Rs 5027.I have maintained balance in my amount they are asking to pay Bouncing charge.Wrong information was given.My loan account number is SPLN62649340. My contact number is [protected]
                              Dear Customer, Current month EMI amount of Rs 5027towards your loan A/c no SPLN62649340 is overdue. Request you to pay the same immediately. Kindly ignore if already paid. Regards, Kotak Mahindra Bank
                              +1 photos
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Nov 18, 2021
                              Updated by maryelizabeth80697
                              Even though I have maintained balanced they are asking to pay Bouncing charge.August month I have paid Rs 4632 extra I don't know why did they collect that amount.Actually my loan amount is Rs4801 but I am paying Rs5027

                              Verified Support
                              Nov 20, 2021
                              Kotak Mahindra Bank Customer Care's response
                              Hi! We wish to inform you that, the moratorium facility was availed for April 2020, May 2020, July 2020, and August 2020 due to which the EMIs were rescheduled with a new EMI amount, and the same was communicated while processing the moratorium facility. Further, we have sent the updated repayment schedule to your registered mail ID. ^Team Kotak
                              Nov 22, 2021
                              Updated by maryelizabeth80697
                              My query is failed to resolve by Kotak Mahindra Bank. Paccah Fraud bank.I have maintained balance in my account you are asking bouncing charge. Rs 295 would be charged on March and November 2021.

                              I need a clarification regarding EMI amount deducted more ie My actual EMI amount is Rs.4801 but the amount has debited Rs. 5027 for the past 7-month.I have applied for Moratorium but you people were giving only for one month.

                              11th March 2021 & 3rd November Rs.295 were deducted from my account. Please give the reason for this.

                              Even though amount has maintained on my account you people are asking bouncing charges. Give the correct details.

                              15th August through G-pay I have paid Rs.4609.42 why did you charge this amount.I need a clarification.

                              My husband lost a job I am only running my family if you people debited amount from the account how come we can run the family. Already my family has affected by corona already suffered a lot you people are giving more trouble.

                              Kindly give the waiver and verify the details revert the money.
                              Have you understood my question? I have maintained balance my account but you are asking bouncing charge. August I have paid Rs 4632 why would you charge this amount.Again asking Rs15000
                              Kotak Mahindra Bank Customer Care's response, Nov 24, 2021
                              Verified Support
                              Hi! We request you to kindly share the bank account statement of repayment account for August 2021 at [email protected] for enabling us to investigate the said matter. ^Team Kotak
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