Kotak Mahindra Bank Complaints & Reviews

I had gone to Kotak Mahindra Bank Baramati branch on December 4 for passbook. But the staff told me I needed the original aadhar card, I only had xrox copy. So when I went to the Baramati branch again on December 9 at exactly one o'clock, they told me that their account is Zero Balance and there is no passbook on the 811 Zero Balance account. Despite my repeated requests to the Kotak Bank in Baramati till two o'clock, those ### flatly refused to give me the passbook.

They refused to give me passbook even after I waited for full 1 hour. I stayed in the bank till 2 o'clock. Called CUSTOMER care but was busy. But they told me the printer was broken. Come back in five or six days. The poorest is Kotak Mahindra Bank in Baramati But I was disappointed and had to return to my home branch madanvadi. After coming to madanvadi, they gave me a passbook in 1 hour, but when my home branch was madanvadi, manjri was printed on the passbook. OK, manjri home branch is printed, that's fine, but my account information is printed incorrectly below.

Be that as it may, I got a passbook in madanvadi branch but the behavior of the employees of Baramati Bank like scoundrel beggars and ### was very annoying and wrong. Thanks to madanvadi bank but people in bank in Baramati say. We do not give passbooks to anyone with zero balance account holder.

I purchased my Honda city from Capitol Honda Meenambakkam - Chennai.
The fast tag given by showroom is based on my VIN number XXXXXXXXXXXX

I was using this from August 2021 till date and I have a balance of Rs1600 plus.

On 7th December, Paranur Toll told me the balance is low and I paid by cash(twice the amount) and the same story in Tindivanam toll too.

When I checked with the Kotak portal, it said my login credentials are invalid and I was not able to use the tag given by Kotak. So I was forced to take an airtel fastag in Vikkiravandi toll and continued my journey.

Why this is happening and what happened to my money which I put in this fastag.
If this tag is invalid, how Kotak agrees to get money transfer for the same tag.

Also the frustration & fight with toll guys in the early morning was so bad and it spoiled the whole trip.

The term they say "Low Balance" is not even related to car number get updated.

I have been getting multiple calls from the bank to clear credit card payments. I dont use credit of Kotak Mahindra Bank nor i did any transactions with Kotak. I have been explaining this to customer service and they dont understand nor taking corrective action on this....

Dear Sir/ Madam

Our 2dot39×1 Studio Pvt. Ltd., a private limited company, has opened one current account at your KOTAK Mahindra Bank, Girish Park BO, Kolkata. Our Account No. is [protected].
In brief, your representatives, Mr Vishnu Agarwal & Mr Abhimanyu Pandey came to our office during the last week of September, 2021 and got all your required Forms/Paper duly signed by us as asked for along with the deposit of Rs. 25000/- by one A/c payee Cheque bearing No. 024842 and after observing all formalities, we were assured that the Cheque Book as well as net banking password will reach to our Regd. Office in due course. But, it was a matter of regret that after continued pursuations from our side, the said Account could be opened only on 11/10/2021 after the lapse of good many days, but we couldn't access our account for want of Cheque Book/Net banking password. In spite of our repeated requests and stating our urgency for immediate transaction, we failed to obtain either the Net Banking Password or even a Cheque Book except verbal assurances that the Password would be dispatched together with the Cheque Book very shortly.
But surprisingly, we received the Chequebook only on 29/10/2021 and that too without any internet banking password.

We repeatedly inquired about the Password on several dates and Mr Vishnu in return started asking us whether we had received the same by that time or not. Ridiculously, we are yet to receive the required Password.

By this time, your Bank has started mockery with us by sending SMS-Alerts on a daily basis, which was simply uncalled for, resulting in debiting SMS-charges from our Account on monthly basis, while our Account is still not accessible from our side.

Yesterday, while I on behalf of our Company called Mr Abhimanyu, claimed to be your Sales Manager, to enquire about that, I was intimated first that the password was dispatched twice to our Office but returned and lying to the Branch and I was asked to collect the same from your Branch by person. In course of discussion, when we reminded him that Mr Vishnu had several times either through WhatsApp or over phone confirmed that the Net banking password would be dispatched very shortly without any further delay, he finally stated that no such option for Net Banking operation was exercised by us and we are now required to submit the said option afresh along with necessary resolution of the BOD for the same! Interestingly, I was now advised to submit an application to stop the SMS-Alert facility, which was not opted for and being arbitrarily charged upon us.

In view of above, we are utmost disappointed with the services as rendered by your Girish Park BO who have been continuously misleading us in an unprofessional manner and just lying on our face and even blaming us to defend themselves and as such, we do hereby lodge our complaint for immediate redressal.

Faithfully yours,

Nakshatra Sen
Director
2dot39x1studio Pvt Ltd

KOTAK Mahindra Credit Card policies cheat user, they approve the transaction beyond limit set and without informing to Customer via OTP SMS for transaction amount or without consent of Customer for the transaction beyond the Set Limit. For the amount of 103000 to pay via Cred App as Security deposit, the Cred app Charges were Rs. 958.20, OTP SMS came for amount to approve Rs. 103958.2 and Set Limit was of around Rs. 100000 and Approved limit was Rs 1, 87, 50.0. For this transaction KOTAK Mahindra Credit Card charge me extra Rs. 1500 and now my Total due amount is Rs. 105458.20. On top of this I wanted amount to be credited to beneficiary's account urgently but it still not received in Beneficiary's account which was urgent transaction expected to receive soon like other Credit Cards. On talking with customer care they were denying to Cancel Transaction or to revert the extra amount charges Rs. 1500. On requesting for the escalation with Manager, there Manager wasn't available, :) very poor service from CC. I am still waiting for the amount to be credited and had to do same transaction from other Credit Card to fulfill my urgent need. It is like I am paying extra amount to both Credit Cards, more to Kotak CC, just to fulfill same need and this is caused due poor service from Kotak CC. Customer Service guy was claiming that due to Security reasons it will take 12 to 48 hrs to credit amount. They pretend the Security for transferring the amount immediately, whereas do not follow Security check to approve the amount beyond Set Limit. :P
My question is, what about if my Card would have hacked and and hacker would have done the transaction let's say Rs 1, 87, 50.0, would the Kotak Bank have approved the such a huge amount without sufficient limit or consent from user just by giving the excuse of in case of emergency they do approve such transactions and charge extra amount. Just to earn few thousand they are willing let the fraud happen and then trouble customer to raise the dispute. I think this is big Security breach from Kotak Bank CC, kindly stop using it at all, otherwise you may also face such trouble in future.
I request Kotak bank to either revert this transaction as amount is still not received in Beneficiary's account and even if it get credited now it's of no use just because of your delayed service under the name of so called Security.

Thanks and regards,
Pankaj V. Pande
[protected]

Mai went to the bank to get the debit card, then they did not and they said that I would have applied online, I have not been able to do so many times, if I don't want a new debit card, then I may get the account closed.

Ref: Credit Card Outstanding Amount

Card Ending with 9215 & 0848

Name. Perumal R

Court Case Details: City Civil XXIV Assistant Court at Chennai

Case Number OS/0007701/2021

The above details for your reference I have using credit card last four years unfortunately unable to pay my credit card outstanding on time due to my health and personal problems(lost my job) that’s why, I have move this problem with legally as per Law Under Acts (Civil Procedure) Under Section (7).

I have family (wife and children), I am facing frequent harassment and illegal activities from your DEBT RECOVER AGENT. They don't have anything like DRA certificate / Specific official identity card / Bank letter, They have been committing and insulting my parents and relatives. This issues have mentally harassment in my regular life and this activities will set me up for SUCIDE situation so please try to understand my situation, please advise to them and I would like to meet all the processes as per Law so please avoid this type of activities and it’s my final request to you I hope with KOTAK BANK LTD and your DEBT RECOVERY AGENCY please respect with Law / Government / RBI rules. So please don’t violation of Law.

IMPORTANT NOTE:
Harassment & Violation Debt Collector contacts for your reference

mail id. mukilan.[protected]@kotak.com / nizam.[protected]@kotak.com

Mobile no's. [protected] / [protected] / [protected] / [protected]

Has encountered a Fraud as has happened to me on 25/04/21 by a person posing as
Army officer & name as Sanjay Singh Mob/Whats app No: [protected]. I had posted ad on 99 Acres.com for my
flat on rent, seeing this I got a call from a person named Sanjay Singh as Army officer (
Fauji). He said that he is from Lucknow & has got transferred to Noida, he wished to take
a property on rent, he was ready to pay me rent as mentioned on website along with
security deposit. I agreed, He said that he is an army officer & shared his Army id card,
Pan Card, Adahar card & his Pix in Army dress. I shared him my Kotak Bank account
details for fund transfer. He said that my Senior of Colonel rank Name as Prajendra Mob
[protected] & would transfer the amount for Six months rent as they get Six months
advance rent in army & hence he will pay me. I said OK. The amount would be paid by
army directly into my Bank A/c linked to Paytm through UPI. he said he needs UPI ID also
& I shared.He then said he will do a test transaction of Rs 1/- & if successful will transfer
the remaining. I was ok with this. He asked me to check my account balance & casually
asked me the balance, but as it was only rs 1/- i agreed. He told me that Rs 1 would be
debited from my account. I was confused & asked him again to which he said "Sir send
press karo aap k account mein 1 Rs aa jayega." I clicked on send & Rs 1 first debited fm
my A/C & immediately credited. Later with 25K debited fm my Kotak Bk A/c but No credit &
he asked to put more money but I did not.
Above fraud was doe by UPI via PayTm & Amit got credited in to Fraudester a/c with IDFC First bank but neither Kotak bk nor RBI Ombudsman could solve the issue rather after a long time of 4 months RBI responded to refer to consumer forum. Look for support in getting my Money back, thx

I have LAP[protected] with CRN - NO :[protected] in kotak mahindra bank - Ahmedabad main branch bank has charge wrong cheque return charge and interest on installment. they hed not done proper ECS mandatory procedure. There is an error in Kotak bank system Please present my both saving bank account installment rejection notice or any rejection cause This is clear cut case of cheating and mental harassment Pl. remove all wrong cheque return charge and interest on installment from my Account statement Ashok Patel [protected]

Dear Sir/Madam,

On last year November CPP card protection plan activated without my permission and deducted Rs 2199/- amount from my account. after that i have sent mail to deactivate CPP plan.

now again Rs 2199/- amount deducted from my account on November 19th regarding CPP card protection plan renewal reason.
how can your executives CPP card protection plan activated and renewed without my confirmation and intimation ?

and Today I called to customer care but your executive saying only 50% of the amount will be refunded which is not acceptable !
Kindly refund the total amount 2199 + 2199 = 4398 to my account because of there no confirmation and intimation regarding CPP card protection plan and without my permission you people deducted my amount.

You can contact me on number : [protected] (Srikesh husband)

NAME : RAMAGIRI UMA
MAIL ID : Uma.[protected]@gmail.com
Card Protection membership No : IAA376067

I am Manasa Purnima B D drafting this Complaint

To acknowledge you about the issue regarding my salary account. Let me explain you the scenario.

Last year during the pandemic I wanted to open my savings account in kotak Mahindra Bank, for that I have submitted all the required documents( Aadhar card, pan card)..but there was a mistake from my side that I have mentioned account holder name as RAJESH BANDARPU ( HUSBAND) instead of MANASA PURNIMA..But the thing is my CRN NUMBER was generated (CRN[protected].

Even after Several Mail's & Request & Visited Home Branch in MG Road Bangalore - Still Problem not Resolved

Kindly need an Immediate action on My Issue

For My Contact Details - [protected]

I have not taken any loans from Kotak bank. my brother has took the personal loan and it was not paid for the month of Nov-2021..the bank executive has come near the home when my brother was not there and they told that my brother is not picking the cal for the visiting purpose bank executive asked my contact number, after that I have shared my phone number and from 30-Nov I'm getting 1000 of calls continuously from tamil nadu speaking very bad about parents..

On Friday morning, 16th July, 2021 there were multiple transactions done for e-gift vouchers on Flipkart.com using my Kotak Bank Credit Card - 5 e-gift vouchers of INR 8000/- each for the total amount of INR 40, 000. Kotak Bank Debit Card - 1 e-gift voucher of INR 10, 000/- The issue was raised with Kotak Bank Credit Card and Banking Department as soon as I noticed these transactions. However, the bank is not acknowledging these transactions as fradulent as these were OTP based even after escalations with RBI. I have filed a complain with cybercrime portal and also a GD at local police station. There has been no resolution on this till date.

On top of that today recovery agent showed up house today. What kind of consumer protection does our banking system have when customer has not voluntary/involuntary disclosed card details and otp to anyone. Today, sim swapping and hacking mobile phones is very common, so it doesn't make sense just because a transaction is OTP based bank doesn't have any liability. I have also called up flipkart to canel the order for e-gift vouchers but they haven't done anything either.

Hello Kotak Bank,

I am getting frequent sms from Kotak Mahindra bank regarding "Open Zero Balance A/c for DBT with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://w2t.in/AAFjhnh to avail this offer. *T&C apply".

I am not intersted in this and I would like to unsubscribe from your promotional sms.Please kindly take action to stop it as soon as possible.
My mobile number is...

Kotak Mahindra Bank sends me at least 4-5 sms everyday for opening savings a/c. I'm not at all interested in opening bank a/c with kotak at all. It sends sms during work timing which is very disturbing. Please try to understand that I'm not interested in any kind of business/transaction/communication with Kotak Mahindra Bank in lifetime. Stop sending me such messages or at least provide and option to unsubscribe such thing. I'm literally beginning you to stop this sms harassment!

I needed some money so availed of Kotak payday loan. I got almost 78000 Rs. on 23rd Nov and amount about of Rs. 81000 was debited on 27th Nov. Why would I take a loan only for 4 days to pay them almost Rs. 2000?
This is unfair and a scam.

Kotak Mahindra Bank insurance agent very loose talking and misbehavior. Presher to deposit accident policy due for insurance instalment.

On 16-NOV-2021 at 1.28 AM "$28360.76 USD were transferred from my credit card account without my consent, permission and knowledge. Amount of Rs 856000 was transferred from my savings and fixed deposit accounts was transferred to credit card and further transferred to unknown. I had made complaint with Kotak Mahindra Bank Kumthekar Rd, cyber crime police and police copies attached. No response or refund of my money is there till no...

I had a credit card of kotak bank of a limit of 25000. I used it and paid Rs 10000 but without my permission they reduced the limit to 17000 as soon as I paid the amount due to which I was not able to use the amount that I have paid. Then I could not pay the dues of September 10th which I paid on October 1st 2021 but to my surprise the Kotak bank removed all details from my kotak net account and showing as no card available due to which I...

Dear Sir,

I am asking kotak bank for issuing the EFIRC from several month for the our advance payment against export, but they are rooaming us here and there.

One lady Miss Mamta, i dont know she have knowledge or not but she dont reply politely and most of the time she ignore us. And we dont get any answer from that branch. We cannot submit our export papers until we dont have EFIRC certificate for that transaction.

And we have credit advise but kotak bank still not able to issue the EFIRC.

Please help.

Kotak Mahindra Bank
Branch Johari bazar, jaipur rajasthan india