Kotak Mahindra Bank Complaints & Reviews

I purchased iPhone 12 on[protected] using my Kotak Bank Debit Card. There was an offer Cashbck that when used Kotak bank debit card i will be receiving cashback of 5000 within 120 days of the transaction. Its been more than 120 days and cashback is not received yet.

I contacted merchant who is APTRONIX and till then no response.

I am attaching the invoice.

Dear Kotak Mahindra Prime Ltd Team,

I am having a loan with your Kotak Mahindra Prime Ltd. and my loan number is CF[protected].

My Self Kaushik and My used car loan continue with Kotak Mahindra Prime and Loan No. : CF[protected]. Every month 5th of date EMI deduct in my saving account but this month July -2022 not deduct EMI on 5th of date this current month and still now not deduct so I will contact to Kotak Mahindra Prime has told me your EMI is bounce for insufficient fund but in my saving account already I have sufficient balance for EMI. And still waiting to not deduct EMI in my savings account

I have call for collection manger called from he says you have penalty of insufficient funds and you have check with your saving account for the rejected of ECS but m saving account already sufficient fund. I have sent mail for all top level management and nodal officer grievance, RBI and etc but the result is zero, no one employee from Kotak Mahindra prime ltd answered to me.

Same Activity 3rd times with me.
1st: Sep/Oct 2020
2nd: March/April 2021
3rd: July 2022

Same Problem issue in the last year and i have complained against Kotak Mahindra Prime Bank and same mistake repeatedly in this current year.
And by the way, my savings account also deducts a charge for EMI bounce so please refund my bounce charge and strictly warring to you people of this type of same mistake again and again.

Please stop making fool of customer. I am seriously spoiled with your service. I have money in my account there is no-deduction and I will not to pay penalty as well as stress for non deduction.

This kind of behavior towards client is ridiculous.

Dear Kotak Bank,
My Crn no is[protected] . my smart emi card payment already deducted in my account in 05/07/2022 in morning and afternoon 235 rs automatic cut in my account without any information. please refund my money .

My account debit was blocked 1 month over still in freeze only when I'm asking to bank they are saying wait for some time still how many days i want to wait.plzz I'm begging u .i have my money on my account plzz unfreeze my debit I'm in emergency situation.plzz help me plzz help me.

I had taken loan from Kotak Mahindra for Rs.6000 and the dues date is 5th of every month. However, instead of deducting the amount on 5th they are charging late amount for no reason.

I'm not customer of kotak811 bank, even though I'm receiving frequent message from kotak bank to open zero balance account and other message from bank .
I'm getting irritated of such message In my mobile from your bank .
So kindly, stop messaging from your side

Hi,
Kotat bank charged me. I wanted to know reason of below charges.
They are charging me tree times.
I suffer with this issue.
They are telling zero balance maintenance.
I must want to know about this issue.
I want the reason.
Please, give a resolution.
If are you taking money like this from my account, then how will i continue relationship with the kotak mahindra bank.

Example :
Chrg: atm bi fee-dom/xx6325/[protected]/140522

I get spam messages from Kotak Mahindra Bank for opening a bank account. I would like these spams to be stopped as soon as possible. Also, I would like to know from where they got my precious mobile number.

My account number is [protected] and
Kotak bank has charging me 10.48 and again 10.03 suddenly for 30 times in a day, what's the wrong is happening in my saving account. I want a proper solution on this issue. What is ATM BI FEE-DOM charges??
Are you want us to keep continuing account in your bank or what? Kindly give me solution for this issue.

I HAVE ABN AMRO AND BARCLAY CREDIT CARDS

I wanted to settle the payment and contacted banks also,
I heard that now KOTAK has took over credit card business of ABN and Barclays So iI will need to pay to KOTAK if I want to settleit right

But Whatsapp Whatsapp msgs like this are coming to me

SEE THIS

FINAL WARNING-Barclays Credit card and Abn amro credit card

This is to Inform you about your Overdue payment. We have taken legal action against you and Summons have been issued from Bandra Court, Under Section 138 of Negotiable Instruments Act, 1881, Filed against you and is lined up for hearing On
5th july 2022, (NON BAILABLE WARRANTS) will be issued. Kindly appear with your lawyer. Please find address below.
Adamas plaza 5th floor kotak
Mahindra Bank kalina santacruz east
Kindly Note- If you Want to Setteld the Account Out of Court before the given date then kindly Revert
i[censored] r pay the amount plz ignor this message

Dear... Kotak Mahindra Bank...
My bank account has been frozen+blocked..
Please check it out my account.. as soon as possible and please unfrezen unblock my account all'channel's... Please 🙏 help me out its very urgent please help me out of this problem please 🙏
Thank you ❤️ Kotak Mahindra Bank ❤️

Dear sir
This mail is to inform you that i have been badly harresed by Kotak bank recovery team.i have a personal loan from RBL No[protected] in the favour of Naved Mohiddin Shaikh.this loan i took it from RBL bank but due to heavy loss in business and after that lock down i could not able to pay EMI.
Kotak mahindra recovery team and their goons are harrising me a lot torchering me with abusive languages and giving me threat they will send their goons to my house and they will call all my relatives for payment.i told them once my financial position will improve i will make payment.but they are not listening.they are calling me after 6.30 pm.calling me from different number abusing me showing me power of the area where they stay.
The purpose of sending you this mail is to kindly help me in this situation as i am the person who earn in my family. I stay with my mom who is widow and senior citizen and she is suffering from many diseasess such as anxiety/mentally depression/blood pressure etc.
I request you to please help me and take action against this people who are provoking customers to suicide.please help me and my family from such Harresement.

RBL loan account number No[protected]

Mobile number [protected]

On 12th June 2022, I lost my Kotak credit card, I blocked my credit card with an immediate request. Afterward, my actual struggle starts, the customer cant updates the address through net banking or with the app. (I have ss for the same) Finally, on the 14th of June, I went to the bank to update my address so that I can receive my debit and credit card at the correct address with address proof. However, I waited for one hour to meet the bank person, since they were busy in their morning tea and smoke breaks at the Vadodara branch. concern person ensures me that I will get all my legal documents on my Delhi address, I had provided my address proof for the same. he has also said that there is no need to follow up with customer care since your address is updated.

I need my credit card since my bill will be due on 7th July before the due date I need to have my credit card with me so that I can pay my bill.

Kotak shamelessly sends my cards to the wrong address thrice. !!! After me visiting the branch also.

[protected] is a pathetic customer care service waiting time is minimum 40 -50 mins. It takes ages for them to pick up the phone call, when I have raised my request for my cards they have confirmed my address over a phone call and claimed that it has been sent to a new updated address, However, I have never received it, whenever I got tracking id my parcel was landing to the old office address.

Customer executive solutions - (1) we can convert your bill into EMI. I was ready to pay in one go.
(2) One of the executives was ready to provide my credit card number over the phone.
(3) One of executives said please send someone from your family and friends to collect the card.
(4) They do typo errors themselves while typing an address and ask customers to come bank again to verify.
(5) One of the executives (not mentioning the name) she asked my address proof again over her official personal id. when i immediately provided her she asked for a scanned self-attested copy. just to harass the customer. first of all any of bank executives cant ask for any documents over the email from customers, and when the customer is calling from a registered mobile number provide you all authentic documents over email that to from the registered email id. Kotak still fails to deliver cards to the correct address, such a fraud bank.

After this all harassment Kotak shamelessly never calls back.

lack of employee training.

I have all phone recordings with me.

Delhi metro card not top up card no[protected]

Dear sir and mam,

Please check my metrocard no[protected] recharge 4 may 2022, but not received to payment in metro card
kotak bank ref no-Net banking
PG M RECHARGE DMRCSMARTCARD
04 MAY 2022
KPG-[protected]
- ₹200.00

please check and refund me, my account no-[protected], crn no[protected], kotak mahindra bank
Thanks
PRADEEP KUMAR
MOB NO-[protected]

I have received damaged noice smart watch trying to replace it... Request is declined saying it is fresh slot... Very unprofessional and no resolution provided

My L&T Finance Vehicle LOAN LT3WL12488 has been transferred to Kotak Mahindra Bank vide the assignment dated 1st November 2019 from L&T Finance India.

New account number is RAR14249599. However As an exception they are amicably ready to CLOSED your L&T Finance Account No 2419064 for Rs. 24690/- in 1 shot.

I have paid the amount but still my account is not closed and its showing amount due there. Payment receipt attached.

They sent me message on daily basis that open zero balank account on kotak mahindra but I am not interested on that and got irritated though i also dont have any account in that bank.

HI Team,

MY name is : Rajesh Kolay
Mail id in Kotak bank - rajesh.[protected]@wipro.com
Phone Number: +91-[protected]

I want to know about the charges has been taken for my Kotak card. Reference has been attached in this mail.

Every times it has been told like, card is lifetime free card. There is no annual charges . After that we believe these guys and took the card. Now after using 1 year, they will take annual fees.

These guys always lie for the first time to sell their card. They should have to be loyal to their customer. Every time i asked to the credit card dept., if any annual fees, i don't want the card. They confirmed me always there is no charge it seems.

I have attached one mail, where they have given me one more offer, if I will upgrade my card. That also will be lifetime free card.

First of all I don’t need any of your card. Please deactivate/ block my card lifetime. I don’t need your card at anymore.

And one more thing, I wont pay single penny for this. If you guys wont cancel the charges whatever you have charged me, then I should have to go to consumer forum, with all proof.

Thanks for your great service. I didn’t expect that from Kotak. I have an loan also with kotak. But they don’t do anything like credit card dept.

Thanks !!!

Regards
Rajesh

I have been recieving atleast 5 to 6 calls everyday for the past 2 weeks regards credit card. I have told many times to the sales executive that i don't want and pls update the same in your system. But still they continue to call me everyday and it's very annoying.
Even today I politely asked them to update in their system, they agreed and sent me link which is by the way seeking the approval message for the credit card. I asked them that it's a approval message with link. They said yes, madam but this is the process just screenshot it and caption it as cancel and WhatsApp me. I did the same but later another person called saying this is the verification/conformation call for regarding ur credit card cancellation. Nd then sent me another message in which it's clearly mentioned that this otp is to process your kotak credit Card application.
The sales lady was on to me asking me to tell her the OTP saying as we enter the OTP u will recieve a cancellation confirmation message. Thus i said her that this otp is not for cancellation but for approval she argued a while and hung up the call.
This is not a good way to treat a customer. Pls stop fooling people.

Pls look into the problem and resolve i don't want any further calls from sales team.

Thank you.

I received a call on 15th June 2022 at 16:00 stating that I am eligible to apply for a credit card where there are no charges as it is a pre approved card.

I have a voice recording of the same. If required can submit you the same where the sales executive person is clearly stating that it is completely free.

Hence I applied for the same.

Attaching herewith screenshots of application where also it states that the charges are 0.

I received the above credit card on 17th June 2022 at 10:15 am through Bluedart.

I did not have opened the envelope yet for the same.

I received a call on 22nd June 2022 at 18:45 stating that it has charges of Rs. 199 per month.

I was not able to record her voice call as I was travelling.

I applied for the card as and will help me increase my cibil score.

I request you to kindly look into this matter and give me this card for free as promised earlier or else resolve this matter at your end with refund as you feel appropriate.