Kotak Mahindra Bank Complaints & Reviews

Hi I am K Divya, registered Number: [protected]
Dated Fri, Dec 17, 11:30 AM (6 days ago) i opened FIXED DEPOSIT WITH KOTAK Bank
Please find your Term Deposit details as below:

Term Deposit Number: [protected]

Deposit Amount: INR. 16750

Tenure: 13 months and 0 days

Maturity Amount: INR. 16750
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WHEN I log in to MOBILE Application they say i don't have any FIXED Deposits available. Neither not updating anything on my CREDIT CARD APPLIED AGAINST FIXED DEPOSIT. STATUS OF CREDIT CARD APPLICATION AGAINST FD IS SHOWING 0 TO MY SURPSRISE.

Your application for issuance of Kotak Aqua Credit Card against Fixed Deposit has been successfully completed.

Your Application Tracking Number is[protected].

I WOULD REQUEST TO GIVE ME STATUS ON MY CREDIT CARD ELSE I WANT TO CANCEL MY FIXED DEPOSIT. Very disappointed for not getting any emails neither calls from bank. wrote 30 emails and called 7times no response from them.

NEED ASSISTANCE IN CANCELLING MY FOXED DEPOSIT ELSE UPDATE MY CREDIT CARD APPLICATION STATUS. I DONT MINE I[censored] DONT APPROCE MY CREDIT CARD CANCEL MY FOXED DEPOSIT AND NEED CALL BACK WITH OUT FAIL FROM UR BANK TEAM FOR GIVING ME MENTAL STRESS

From past six month I am harrased by the recovery agent of Kotak cards.
If my relative who lives in mumbai is unable to pay the dues and not answer her call what can i do for that, why she starts calling me and talks in very abusive language.
When I politely told him that im not in contact with them and do not harass me for his dues, then she went ahead and called up my family members and further calling up daily..i dont even know who gave me d phone no. to her.
The recovery agents are ill mannered and uneducated that they do not know how to talk to a lady.

Kotak cards is actually loosing its name due to such holligans.

This is a serious concern and need to take legal action against kotak bank now.
Her name is divya patil and mobile no. Is [protected]

I am getting a larger number o[censored]nwanted messages from Kotak Mahindra Bank which are irritating me. Please don't send those.

As per the letter given by the kotak bank I had paid the settelment amount but due to some reasons i had paid lately and while paying the collection agent told that it is fine and will not give a cal but after two months a person is calling and tell me to pay 1500 as ratification amount to close the account.

I had told him that keep the letter ready I will pay the amount and collect the letter.

he denied of giving the first, I told him that i am going to come to the branch and pay it.

but he started talking rubbish

the phone number he is caling is[protected] and [protected]

attaching the screen shot of the chat, he deleted all his voice messages and also he say that he will do whatever he want

My father had transfer of Rs 20000.00 from his HSBC UAE account to my Kotak Mahindra bank account no.[protected] on dated[protected], but amount not yet credited to my account. for this i have given the SWIFT copy to my branch manager as a international fund transfer proof. but even though payment not credited. Kindly look into this and do the needful to release my funds urgently.

The bank person is fooling every time since last 6 months but haven't processed my subsidy yet.
The house registration date is 03-Feb-2021 but there is no update on subsidy till now even after following up with the team since last 8 months.
Kindly do the needful at the earliest.

This complaint is regarding the harassments continuously made by the recovery agents of kotak mahindra bank.

Scenario: i have opened the saving account of kotak mahindra bank and didn't maintained minimum balance. After the passing of 2 months bank issued me the CREDit card of 180000 (Approx).
In 2018, i decided to return card to bank and apply for reversal. Bank gave me the reversal letter of 30000 per month. I made...

आदरणीय महोदय/ महोदया
Respected Sir/Madam,

Our Customer Sri Serajul Hoda, On[protected] creditted Rs 5000.00 Through mobile Banking UPI linked with his Sb account [protected] Wrongly. The Benificiery UPI ID was [protected]@upi. The same amount was credited in the Kotak Bank having IFSC Code KKBK0005076, account number [protected] of Aftab Alam on[protected] vide UPI Ref No UPI[protected]e448bfaa9be9c321becbf9.

We are unable to find the E Mail ID of the Kotak Mahindra Branch having IFSC Code KKBK0005076, at Allahabad, Kakkar Road.
Hence we are reqyesting to raise this issue with the Kotak bank and provide the account holder contact details, and also raise the Request for holding Funds in Kotak Mahindra Bank.

Please mak lien in the concerned account as this is the wrong transactions and also requesting to furnish the Contact details so that we cane request for its refund from the wrong beneficiary,

Your early and prompt response is highly appreciated

I am getting frequent SMS from Kotak Mahindra bank regarding "Open Zero Balance A/c for DBT with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://w2t.in/AAFjhnh to avail this offer. *T&C apply".

I am not interested in this and I would like to unsubscribe from your promotional SMS. Please kindly take action to stop it as soon as possible.

I have taken a loan for washing machine from Kotak Mahindra Bank in April 2021. My installment used to be deducted from my account but once There was no balance in account hence it was deducted after one day and I was asked to pay the penalty of Rs. 750/-, which I have paid. Now in December 2021, after deducting all my installments. Kotak is sending messages for penalty, sometimes it is for depositing Rs.975/- and sometimes Rs. 1500/-. The...

I had taken a loan of 3000 from a financial company other than my bank in 6/2/2021 and until september 2021 the ecs has been returned 19 times for emi's of 73 and one emi of 3200. the bank just deducted 11385 from my account for the cancellation of ecs charges. thi smoney was for my college tuition fee i would like a refund for now. even if the bank doesnt want to waiver my charges fully or partially i could sign a bond declaring i owe them the money and pay them within a period of time. Please resolve my issue

Respected sir,
Recently, i got a call from a lawyer who threatened my father that he is from Civil court. He said that we have to submit 9000 rupees/ in consideration of the ABN AMRO CARD my father had in 2007.
However, my father had paid all the dues at that time only and no dues were overdue.
Now, they are coming after 14 years suddenly and threatening us in name of kotak mahindra bank (Phoenix Arc owned by Kotak)
I request you to please handle my case and get the case closed immediately. The due was not even reflected on my credit score earlier this month.
Kindly settle the case. If it goes on to my cibil score, i would have no other option but to file a complaint against upper authorities.

My kotak consumer durable loan no CFB4407348, I pre paid Loan ammount via online, but it is not credited to my loan ammount, but continuously debited from my kotak account, and now my account balance is negative 9 thousand, please help. i already paid 1000 extra, please refund it to my bank, please check my statement also

I have applied for kotak term insurance, I paid the amount but document not processed successful.
I want to cancel my policy process, and want my money back.
My quote number is QUOTE NUMBER 0T2198994.
CHECK THE SCREENSHOT.
Number is [protected].
Name sumit Ramesh ohal...

I’m was account holder last year they provided me a consumer durable loan
After receiving the loan my account was auto closed when I check it shows my acc does not exist with this bank
And at last I get sms every month pls maintain sufficient balance for upcoming consumer durable loan emi
If my acc does not exist which account shall I deposit the money or transfer
And after that they return the Ecs and charge late payment fees gst and other fines etc when contacted branch they tel we r working on this issue from pass 6 months facing the issue and they have added rs 11000 as penalty though it’s not my fault

I had gone to Kotak Mahindra Bank Baramati branch on December 4 for passbook. But the staff told me I needed the original aadhar card, I only had xrox copy. So when I went to the Baramati branch again on December 9 at exactly one o'clock, they told me that their account is Zero Balance and there is no passbook on the 811 Zero Balance account. Despite my repeated requests to the Kotak Bank in Baramati till two o'clock, those ### flatly refused to give me the passbook.

They refused to give me passbook even after I waited for full 1 hour. I stayed in the bank till 2 o'clock. Called CUSTOMER care but was busy. But they told me the printer was broken. Come back in five or six days. The poorest is Kotak Mahindra Bank in Baramati But I was disappointed and had to return to my home branch madanvadi. After coming to madanvadi, they gave me a passbook in 1 hour, but when my home branch was madanvadi, manjri was printed on the passbook. OK, manjri home branch is printed, that's fine, but my account information is printed incorrectly below.

Be that as it may, I got a passbook in madanvadi branch but the behavior of the employees of Baramati Bank like scoundrel beggars and ### was very annoying and wrong. Thanks to madanvadi bank but people in bank in Baramati say. We do not give passbooks to anyone with zero balance account holder.

I purchased my Honda city from Capitol Honda Meenambakkam - Chennai.
The fast tag given by showroom is based on my VIN number XXXXXXXXXXXX

I was using this from August 2021 till date and I have a balance of Rs1600 plus.

On 7th December, Paranur Toll told me the balance is low and I paid by cash(twice the amount) and the same story in Tindivanam toll too.

When I checked with the Kotak portal, it said my login credentials are invalid and I was not able to use the tag given by Kotak. So I was forced to take an airtel fastag in Vikkiravandi toll and continued my journey.

Why this is happening and what happened to my money which I put in this fastag.
If this tag is invalid, how Kotak agrees to get money transfer for the same tag.

Also the frustration & fight with toll guys in the early morning was so bad and it spoiled the whole trip.

The term they say "Low Balance" is not even related to car number get updated.

I have been getting multiple calls from the bank to clear credit card payments. I dont use credit of Kotak Mahindra Bank nor i did any transactions with Kotak. I have been explaining this to customer service and they dont understand nor taking corrective action on this....

Dear Sir/ Madam

Our 2dot39×1 Studio Pvt. Ltd., a private limited company, has opened one current account at your KOTAK Mahindra Bank, Girish Park BO, Kolkata. Our Account No. is [protected].
In brief, your representatives, Mr Vishnu Agarwal & Mr Abhimanyu Pandey came to our office during the last week of September, 2021 and got all your required Forms/Paper duly signed by us as asked for along with the deposit of Rs. 25000/- by one A/c payee Cheque bearing No. 024842 and after observing all formalities, we were assured that the Cheque Book as well as net banking password will reach to our Regd. Office in due course. But, it was a matter of regret that after continued pursuations from our side, the said Account could be opened only on 11/10/2021 after the lapse of good many days, but we couldn't access our account for want of Cheque Book/Net banking password. In spite of our repeated requests and stating our urgency for immediate transaction, we failed to obtain either the Net Banking Password or even a Cheque Book except verbal assurances that the Password would be dispatched together with the Cheque Book very shortly.
But surprisingly, we received the Chequebook only on 29/10/2021 and that too without any internet banking password.

We repeatedly inquired about the Password on several dates and Mr Vishnu in return started asking us whether we had received the same by that time or not. Ridiculously, we are yet to receive the required Password.

By this time, your Bank has started mockery with us by sending SMS-Alerts on a daily basis, which was simply uncalled for, resulting in debiting SMS-charges from our Account on monthly basis, while our Account is still not accessible from our side.

Yesterday, while I on behalf of our Company called Mr Abhimanyu, claimed to be your Sales Manager, to enquire about that, I was intimated first that the password was dispatched twice to our Office but returned and lying to the Branch and I was asked to collect the same from your Branch by person. In course of discussion, when we reminded him that Mr Vishnu had several times either through WhatsApp or over phone confirmed that the Net banking password would be dispatched very shortly without any further delay, he finally stated that no such option for Net Banking operation was exercised by us and we are now required to submit the said option afresh along with necessary resolution of the BOD for the same! Interestingly, I was now advised to submit an application to stop the SMS-Alert facility, which was not opted for and being arbitrarily charged upon us.

In view of above, we are utmost disappointed with the services as rendered by your Girish Park BO who have been continuously misleading us in an unprofessional manner and just lying on our face and even blaming us to defend themselves and as such, we do hereby lodge our complaint for immediate redressal.

Faithfully yours,

Nakshatra Sen
Director
2dot39x1studio Pvt Ltd

KOTAK Mahindra Credit Card policies cheat user, they approve the transaction beyond limit set and without informing to Customer via OTP SMS for transaction amount or without consent of Customer for the transaction beyond the Set Limit. For the amount of 103000 to pay via Cred App as Security deposit, the Cred app Charges were Rs. 958.20, OTP SMS came for amount to approve Rs. 103958.2 and Set Limit was of around Rs. 100000 and Approved limit was Rs 1, 87, 50.0. For this transaction KOTAK Mahindra Credit Card charge me extra Rs. 1500 and now my Total due amount is Rs. 105458.20. On top of this I wanted amount to be credited to beneficiary's account urgently but it still not received in Beneficiary's account which was urgent transaction expected to receive soon like other Credit Cards. On talking with customer care they were denying to Cancel Transaction or to revert the extra amount charges Rs. 1500. On requesting for the escalation with Manager, there Manager wasn't available, :) very poor service from CC. I am still waiting for the amount to be credited and had to do same transaction from other Credit Card to fulfill my urgent need. It is like I am paying extra amount to both Credit Cards, more to Kotak CC, just to fulfill same need and this is caused due poor service from Kotak CC. Customer Service guy was claiming that due to Security reasons it will take 12 to 48 hrs to credit amount. They pretend the Security for transferring the amount immediately, whereas do not follow Security check to approve the amount beyond Set Limit. :P
My question is, what about if my Card would have hacked and and hacker would have done the transaction let's say Rs 1, 87, 50.0, would the Kotak Bank have approved the such a huge amount without sufficient limit or consent from user just by giving the excuse of in case of emergency they do approve such transactions and charge extra amount. Just to earn few thousand they are willing let the fraud happen and then trouble customer to raise the dispute. I think this is big Security breach from Kotak Bank CC, kindly stop using it at all, otherwise you may also face such trouble in future.
I request Kotak bank to either revert this transaction as amount is still not received in Beneficiary's account and even if it get credited now it's of no use just because of your delayed service under the name of so called Security.

Thanks and regards,
Pankaj V. Pande
[protected]