| Address: Kotak Mahindra bank, Chaitanyapuri-Dilsukh nagar Branch,Telangana state |
Hi,
I Shiva Krishna CITI Bank cardholder, made 10 transactions of money withdrawal at Kotak Mahindra Bank ATM, Chaitanyapuri-Dilusukh Nagar branch Telangana state on September 08 of 2021 at time 4:30 pm, among all the 10th transaction (Ref:[protected] got failed but still, money got deducted from my account. I had raised a dispute(D[protected]) for that transaction for which CITI Bank gave temporary credit, later after few days (i.e 20 September 2021) CITI Customer care reached me stating my dispute got declined by Kotak bank, they say it was a valid transaction. I did not take the receipt for the transaction. All the proof I have is the security person of the ATM who was monitoring me.
The transaction amount was 10000 rupees.
Regards,
Shiva
Kotak Mahindra Bank customer support has been notified about the posted complaint.