Kotak Mahindra Bank Complaints & Reviews

I have Paid Last Installment of Settlement 2 times by mistake (as 1st transaction was failed from Axis Bank so I did it again) to Kotak Bank Loan Account, But later I came to know both transaction has been completed.

When I have raised a request for Refund its has been rejected without giving any specific reason.

I have already paid the Amount which has been mentioned in Settlement letter. The last Installment has been paid twice. But this is very bad experience that kotak rejected my Refund also they have not closed my loan. - [SR#:1-[protected]] - Refund related

Dear Sir/Madam
I have to raise a complaint towards kotak bank for wrongly adding 9617.73 as other charges, which does not justify.

My last month bill was 2, 49, 371.07 and i paid 1, 00, 000, so the balance outstanding for current month should be 1, 49, 371.07.

But I have received bill of 1, 60, 719 by adding 9617.73 as charges, i want to know what charges. I accept there must be some charges of 100 or 1000 or 2000, but charging nearly 10k is not justified.

I'm not talking about GST, i agree with it, but the rest amount does not justify, i spoke to the customer care executive, they said they can waive 30%, where in can pay 6500 or some, but why should I pay even 6000, it's difficult to earn these days.

I have paid bills on time, no late payments, you can check my history, this extra charges of 9617.73 is baseless, and i will not be paying this charges. I will only pay this outstanding amount.

AND IF THIS CREATE ANY PROBLEM TO MY CIBIL SCORE, KOTAK BANK IS RESPONSIBLE.

I request you to kindly do the needful.

My credit card due date was 15th March for 7008rs. Since 1st March Im being harassed by recovery agents including Shankar Mahaparta (shankar.[protected]@kotak.com) (+[protected] . I told them I just got a job and Im asthmatic dont harass me Im not denying to pay the amount but I will oay it by 7th april. They sent me legal notice on email for by consumerassets.[protected]@kotak.com
Doea Kotak mentally harasses the customers like this? I will take this up to consumer court under unfair trade practices. The recovery agents are abusing me and calling with with 60 different numbers in a span of 30 minutes.

Also, I'm filing another complaint against you and your executives for their respective behavior. As per Central Government Decisions they cannot behave like this during lockout period where people are struggling with businesses/jobs. Your behaviour comes under unfair trade practices. So, as I am filing a consumer complaint against you all by attaching call details and email notice with the complaint.I NEED TO HEAR BACK SOON.

REGARDS
SNEHA SHARMA

My credit card due date was 15th March for 7008rs. Since 1st March Im being harassed by recovery agents including Shankar Mahaparta (shankar.[protected]@kotak.com) (+[protected] . I told them I just got a job and Im asthmatic dont harass me Im not denying to pay the amount but I will oay it by 7th april. They sent me legal notice on email for by consumerassets.[protected]@kotak.com
Doea Kotak mentally harasses the customers like this? I will take this up to consumer court under unfair trade practices. The recovery agents are abusing me and calling with with 60 different numbers in a span of 30 minutes.

Also, I'm filing another complaint against you and your executives for their respective behavior. As per Central Government Decisions they cannot behave like this during lockout period where people are struggling with businesses/jobs. Your behaviour comes under unfair trade practices. So, as I am filing a consumer complaint against you all by attaching call details and email notice with the complaint.I NEED TO HEAR BACK SOON.

REGARDS
SNEHA SHARMA

Hi Team,

I have made payment 27k in the month of jan 2022, the kotak employee named Naveen who was looking into my issue asked me to make the payment so that I can receive the settlement mail, till date I haven’t received any.

Whenever I ask for update he just says his laptop was broken blah blah.

none of the employees were responsible from kotak bank, and they even talk rude.

I want someone else from other states except Telangana and Andhra Pradesh. They just don’t understand

Every week one or the other call me again now asking me to make the payment.

The account was closed and I have paid 1, 35, 000 till date how much you want me to pay

Here are the contact details of Naveen from kotak bank- +[protected]

In my Kotak Mahindra savings account they have blocked 1400 rs. since more than 6 months. I visited bank multiple times and asked for support to unblock they everytime give me 8 days to resolve. But still it is not yet resolved.

I am Rahul Narayan meshram did not apply for credit card how it happen so that your sending it
1) it's fraud done to me without my knowledge
2) I will complain about it in police station and do FRI section 420
3) do bank work in this way with out knowledge sending credit card

Rahul

I want to say that there are so much Spam calls made by Kotak bank about credit card ...i request you please do something ..

I had opened a 811 a/c and need statement for opening zerodha a/c.
i was told by the branch that they will give passbook on converting my a/c type and that it will be also free of charge along with demat features.
few days later i had received a letter for demat a/c but they had put my email id wrong and to activate it, i will be receiving another letter with pin, but i never received any letter.
since my mail id was wrong i could not also activate the demat a/c but the bank started charging charges for it, immediately i removed all funds from it and the a/c is now showing -2300rs. i have never used the bank services after that. also i never received my passbook.
kindly either show me why the charges are being charged or revert it so i can continue banking services.
thank you.

Every month I am getting ecs debit charges why and what for iam unable to understand

Shaadi.com

Hi Gaurav,

Thank you for your patience in the interim.

As per reply received from finance transaction has been failed .

In such cases where amount is deducted from your account but transaction has failed, issuer bank would refund the amount to your account as per their TAT.

In case if it is not received, would request you to check with your bank bank for the debited amount or you can also contact the Customer care helpline of bank to confirm the status.

Thank you.

Regards,
Ayesha S
Grievance redressal deskI received this message again and again. So I need to ask where my money is...? Plz help

Hi Gaurav,

Thank you for your patience in the interim.

As per reply received from finance transaction has been failed .

In such cases where amount is deducted from your account but transaction has failed, issuer bank would refund the amount to your account as per their TAT.

In case if it is not received, would request you to check with your bank bank for the debited amount or you can also contact the Customer care helpline of bank to confirm the status.

Thank you.

Regards,
Ayesha S
Grievance redressal desk
I received this message again and again. So I need to ask where my money is...? Plz help

I am continuously having very bad experience with kotak mahindra bank about credit card payment reminder calls from last 15days. I am getting around 4 to 5 calls everyday about the payment reminder for credit card. I gave complaint several times but the issue is not resolved. The customer care is harass me for payment and the calls which i am getting is very prior to the payment due date is 23. 03.2022. Even i had made payment
on 19th march But still i am getting calls . Kindly help me to get the issue resolved. I have not seen such a damn and worst bank in my life. They are harass me like anything. I am also getting numerous calls even after i make the payment.
Kindly help.

Hello Sir,

Greetings of the day.

This email is in regards to the above mentioned subject and the attached video is just limited after that again those agents came at my residence and harrassed my parents and neighbours. They even called out by building secretary and disclosed all my debts in front of the society due to which I got a call from my landlord and now I've been given an intimation to leave the house, where would I go. They tortured and embarrassed me mentally and where abusing alot.

Because of all this I've faced much more of embarassment in my residential society and now they started creating drama even abused my parents. They where 4 people and after that 2 more came called themselves as Cops but later on turned out that they where also Kotak Bank collection agents.They just humiliated me and my parents infront of everyone and where provoking me to suicide. I've tried many times approaching kotak bank about my condition and asked for settlement but no response from their end and now on regular basis few goons come to my house and threatens me and my family. I've also registered complaint with Ombudsman but no updates

One agent who created all this drama and is responsible for all issues which happened today turned out to be a deputy manager of collection team. His name is Vinayak Katke & his email id is vinayak.[protected]@kotak.com his employee id is 157668 & I've attached his visiting card, please check

I've made a complaint several times but none of the time I've received any positive response. Please look into the matter and do the needful.

I have not done any atm withdrawal this month still Bank is deducting 24rs from my account. It got deducted 4 times today
Why is this nonsense.

All the fraudsters account nowdays are using KOtak BAnk Account (811).
Thus its complaint to RBI and Kotak to stop use of this type account opening or strengthen the loop-holes in your account opening processes.
Especially IFSC of these accounts(811) is shown of Kolkata Branch and thus fraudsters uses ITC Ltd. company's name for Distributorshiip whose HO is also in Kolkata..

Also Kotak RTGS clearance team does not verify Beneficiary name mentioned by remitter bank with their actual Beneficiary name in records.

Thus it seems that Kotak BAnk or its employees are also involved with such frauds.

They gave me a cridit card saying there was no processing fee, But in my cridit card account they charged Rs 590 in action also caught wth a late fee of Rs 590.The customer service officers
AKASK.R,
Emp Id code:184662
mobile no:[protected]
& NANDINI, mobile no :[protected]
said there was no processing fee

For the last month, I was getting a lot of calls from Kotak Mahindra Bank for applying for a pre-approved credit card, and I was constantly rejecting that. They didn't even ask if I wanted the credit card or not and were asking where to send the card - to my home address or office address. After constantly rejecting this, they used to constantly say that its pre-approved and I should try it. Fed up of this, on one call with a lady named "Afrin Shaikh", I decided to follow the procedure to stop the calls and reject the credit card. She told me to follow the whole procedure of applying for the card and said that they will reject the application from the backend. I asked her multiple times at multiple steps that the application will get cancelled and she said it will be cancelled by them and that it was the only way to stop the calling for the card. Unsurprisingly, the application got accepted and the card was dispatched to my house.

These people do not know how to talk to customers and were very rude in multiple calls, pronouncing my name wrong multiple times, unprofessionally messaging on WhatsApp and even sometimes hanging up when I said no. I will be closing my account with the bank as I will not take this behaviour from any bank. It is very irritating and I request you to please take my request seriously and resolve it so that these things should not happen to anyone as a courtesy.

Name of the caller: Afrin Shaikh
Phone number : +[protected]
Date of communication: 14-Mar-2021

Kotak employees called and told that lifetime free credit card is sanctioned to you with limit of Rs 320000. I accepted for it
When i recieve a card, i was shocked to see that the limit is 136000 and card is not free. There are charges of Rs 1500 as joining and 1500 as annual charges.

Despite of repetitive calls to customer care, they told that my card is closed, but till now card is not closed and i can see charges of Rs 1700 is levied on card.

Kotak Bank is a big fraud bank

Refund reference number 20220308.
My name nv phani kumar.i purchased laptop from amzon with kotak debit card emi.
Order date 3/01/2022
Order number[protected]
Item model - lenovo thinkpad L450
Amount 20490.
After i paid 2 months emi amount. this month 5/07/22 laptop return to amzon.it is defective product.
amzon provide Refund Reference # 20220308. Date 7/03/22. But Amount not credit my account. Sir please solve my problem.
Regards,
Nv phani kumar
Email [protected]@gmail.com