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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
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D
Discern about India
Sep 30, 2021
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9, 212.92 debited from my bank at amazonprime.combined. its not me.
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    girra mahesh
    Sep 30, 2021
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    Last 2 mnths aonwrads iam paying credit cared bill, they are deducting money and saying silly reasons for over due, over limit, over interest liket this . so i stoped paying credit card bill . so today morning i got call from [protected] this num name mikel . so he use to talk abusing langaige . now i need to talk y he talked like that .
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      niraliy patel
      Sep 29, 2021
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      Address: 88, MORA FALIYA, SALEJ

      I want to cancel my credit card which is leon with my fixed deposit but every time when i called on customer care number they did not reply properly and everytime they give excusses. i have some financial issues and i need to break my FD but kotak mahindra bank customer service did not support very well. bank cannot take any decision about my money.
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        Shashijit
        from Bengaluru, Karnataka
        Sep 29, 2021
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        Address: No.30, I Main, Shaktinagar, BV Reddy Layout, Kalyanagar PO, Bangalore 560043

        Dear Sir,

        Sub: Credit card No.[protected]

        During the first week of August 2021 I had spoken to customer care of Kotak Bank regarding the balance outstanding in my credit card. I was told it was Rs.28616/- and was also told by her that after that I will not get any payment requests.

        Paid by NEFT ref.No. MUM-N[protected] on 11th August 2021 for Rs.28616/-.

        In August 2021 I got a Kotak bill for Rs.1330/- and this month I got a bill for Rs.2900/- What is this? After making the complpete payment why should I continue to get bills. Kindly clarify.

        Regards,

        Shashikala Jitendra
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          Hari Dhulipalla
          from Ongole, Andhra Pradesh
          Sep 28, 2021
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          I have an account with Kotak. Recently they have deducted the amount mentioning AMB non maintenance charges without any information. At least they have to inform through mail or message.How harsh is this
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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            parveen singh rathor
            Sep 25, 2021
            Resolved
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            Address: Rishabhdeo

            I have requested for setllment but they are harassing making call on continues i have paid them 30000 k for setllement now they are saying you need to pay 20000 more to closed
            Oct 27, 2021
            Complaint marked as Resolved 
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 26, 2021
            Kotak Mahindra Bank Customer Care's response
            Hi! Apologies for any inconvenience caused. Seems we have made you unhappy. Let us take a quick look at this for you. We request you to write to us at Social.[protected]@kotak.com along with your contact details and we’ll reach out to you. ^Team Kotak
            Hi! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
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              vijay.paun
              from RAJKOT, Gujarat
              Sep 25, 2021
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              We was received august credit card bill at 27-aug-21and we check but bill amount total is 60000 and bill i was 99000 and we call to customer care and interact to vidyushi madam and she was said we accelerate to my team and solve your query we was wait 2-3 days and we send many mail to kotak bank regarding this issue but not any revert and we fed from they and we was call to customer care in credit card manager marry madam and we explain all over query and we was check all entry by entry of bill and then she was agree that bill has a error or mistake and she was committed me that your query solve within 2-3 days but till date we not received any confirmation from her. she was committed also that you will not pay any late charge but now she is not receive my call and not any revert from bank side we daily call to customer care but daily different person are attain to me and again they want explain issue but solution is 0 till date.

              Credit card no- [protected]
              CRN[protected]
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                A
                Abhee601
                from Mumbai, Maharashtra
                Sep 25, 2021
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                Address: Mumbai

                Due to lockdown thing my amount has been reached to 35k agent used to call me and give threats to please pay after which I got connected to Yusuf from Kotak bank +[protected] he has promised me that after paying 30k as a reversal amount your account will be closed soon and he provided me a letter I paid fully with emi from feb to June but I miss placed the letter which was given to me by whatsapp as I have lost my phone. But after paying Kotak agent used to ask me show me the letter and Yusuf don’t used to pick my call I told them it has to be in system soon after 3 months they manage me account by informing that sir zero ho jaayga amount aapka but it’s still showing 2k and intrst are growing each month I told them to provide letter as they have promised me at time of payment but there is no response yet just need more money to close the amount I have wasted my 5 months callin here and there please help me as soon as possible.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  pritamdhondge
                  from pune, Maharashtra
                  Sep 24, 2021
                  Resolved
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                  Resolved

                  Address: Flat no 301 maitri apartment, warje malwadi, pune

                  Hi sir/madam,

                  Please share with me my loan account statement.
                  loan account number :- CFB3914382
                  NAME :- MAYURI DILIP DONDGE

                  THIS MOUNT EMI PROBLEM FOR YOUR SITE.
                  We already have maintain account balance but same issue in the bank site my EMI is not debit on 5th September 2021. but the next day the bouncing charges debit on my account. please check my issue and return my bouncing changes on my account ten we have to pay EMI amount.

                  I am facing the same issue 2 times so please check and revert me.

                  kokat mahendra user is not responsible person

                  Thanks
                  Pritam Dhondge
                  For mayuri dhondge husband
                  Sep 25, 2021
                  Complaint marked as Resolved 
                  Pritam dhongi 9623970388
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 26, 2021
                  Kotak Mahindra Bank Customer Care's response
                  Hi! We understand your concern. Please allow us some time as we're getting this checked. We solicit your co-operation in the interim. ^Team Kotak
                  Verified Support
                  Sep 26, 2021
                  Kotak Mahindra Bank Customer Care's response
                  Hi! We are still coordinating with the relevant team. We will update you once we get revert from them. ^Team Kotak
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                    vijay.paun
                    from RAJKOT, Gujarat
                    Sep 24, 2021
                    Resolved
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                    Resolved

                    We Had send many mail and call to kotak bank but we not received any revert. we had received august bill of my credit card and after check bill we find that bill has a total mistake and we was call and mail to customer care department of kotak mahindra bank but they not ready to listen ant details and we complaint to others but they not ready understand any excuses and force me to pay bill without confirmation, now i am tire to them and after fad we complaint.

                    CRN[protected]
                    Oct 28, 2021
                    Complaint marked as Resolved 
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Sep 24, 2021
                    Updated by vijay.paun
                    We Had send many mail and call to kotak bank but we not received any revert. we had received august bill of my credit card and after check bill we find that bill has a total mistake and we was call and mail to customer care department of kotak mahindra bank but they not ready to listen ant details and we complaint to others but they not ready understand any excuses and force me to pay bill without confirmation, now i am tire to them and after fad we complaint.
                    Verified Support
                    Sep 25, 2021
                    Kotak Mahindra Bank Customer Care's response
                    Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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                      Rahul yadav 9561
                      Sep 23, 2021
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                      Address: India
                      Website: [email protected].

                      I was not able to maintain bank balance !
                      So I missed to pay for sip, after two days I managed and maintained, amount was deducted by kotak Bank, but with no response and reply, I assumed that it will take time to get response but after 10 days, I got transaction in my statement that 499 and 590 has been deducted as a ecs charge, for a student it is large amount, this is not right toh charges this much amount
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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                        Venkadasamy
                        Sep 23, 2021
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                        Address: Amazon

                        I have paid amount 12060 September 13/09/21 Monday evening in amazon and I have canceled the order unfortunately and I'm call to aske the amazon customer care center there are saying your money will refund till 18/09/21 I'm not receive the full refund amount 12060 rupees I have received just 100 from amazon Wednesday evening 15/09/21 so my pending amount is 11960 I'm not received
                        +1 photos
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Sep 23, 2021
                        Updated by Venkadasamy
                        Refund initiated amazon but not receive

                        Verified Support
                        Sep 25, 2021
                        Kotak Mahindra Bank Customer Care's response
                        Hey! Allow us an opportunity to fix this. Please shoot us an email at Social.[protected]@kotak.com so we can help make this right. ^Team Kotak
                        Sep 25, 2021
                        Updated by Venkadasamy
                        This is mail id is rejected automatically
                        Verified Support
                        Sep 26, 2021
                        Kotak Mahindra Bank Customer Care's response
                        Hi! We are sorry to hear that. We request you to drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
                        Sep 26, 2021
                        Updated by Venkadasamy
                        Do you have any other gmail I'd because this email is rejected automatically computer server
                        Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
                        Venkadasamy's [Complaint's author] reply, Sep 24, 2021
                        Your CRN 449200629
                        Account Number 4945136121
                        IFSC Code KKBK0000467
                        UPI Handle 9176780606@kotak
                        Venkadasamy's [Complaint's author] reply, Sep 25, 2021
                        I will sent email [email protected] they rejected the my email
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                          Ayeshkhan
                          Sep 22, 2021
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                          Hey sir/ma'am
                          I still have no updates found no one contacted me nor I have received my money please help me as soon as possible I need my money back.
                          The Refund Reference Number provided for the transaction from Amazon is RFN :[protected]
                          THANKING YOU (:

                          Please help me
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                            shikha singla
                            Sep 20, 2021
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                            Bank kept reducing my limit from 60K to 6 k, even after regular but little delayed payment. Then credit card got blocked.
                            Bank has 5000+ rewards point on my card which got vanished as they blocked the card without prior info.
                            I have 379 sue to pay to bank. when my 5000 reward points value ~500 rps and I have to just pay 379.
                            why is it not settled. CRM saying how can bank redeem without customer consent. my answer is same way u vanished there. it give better resolution to us when u settle last due with reward money. Those points we got for purchases done and as per your policy. That was not charity bank does and now decided to take back.
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                              naralashiva krishna
                              Sep 20, 2021
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                              Address: Kotak Mahindra bank, Chaitanyapuri-Dilsukh nagar Branch,Telangana state

                              Hi,

                              I Shiva Krishna CITI Bank cardholder, made 10 transactions of money withdrawal at Kotak Mahindra Bank ATM, Chaitanyapuri-Dilusukh Nagar branch Telangana state on September 08 of 2021 at time 4:30 pm, among all the 10th transaction (Ref:[protected] got failed but still, money got deducted from my account. I had raised a dispute(D[protected]) for that transaction for which CITI Bank gave temporary credit, later after few days (i.e 20 September 2021) CITI Customer care reached me stating my dispute got declined by Kotak bank, they say it was a valid transaction. I did not take the receipt for the transaction. All the proof I have is the security person of the ATM who was monitoring me.

                              The transaction amount was 10000 rupees.

                              Regards,
                              Shiva
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                Ramesh payyavula
                                Sep 20, 2021
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                                I have been receiving regular Unwanted promotional sms' from your bank to open account in your bank. It's irritating me a lot as I am not interested in opening account in any bank.

                                Kindly remove my number [protected] from your promotional sms sending list as soon as you read this.

                                Thank u for your immediate action to be taken.
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  Akhil sharma121
                                  Sep 19, 2021
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                                  Hi iam akhil and Recently my brother died with covid and he having loan in kotak mahindra bank. My brother filled a nominee of my mom but they mention other name in the field of nominee.They mention my brother got married but up to know my brother didn't get married.They forced for death certificate of my brother and they are doing fraud. And they use abusive language when they call me. I put case against kotak executive and branch manager
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                                    Ayeshkhan
                                    Sep 17, 2021
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                                    Address: Ground Floor, No. 160, RT Nagar Main Rd, Matadahalli, Bengaluru, Karnataka 560032

                                    Sir I have ordered Maybelline New York Girl's Gotta Go Out Eye Makeup Kit on 11 September 2021 & received on 13th September, but I have not received the refund. Amazon initiated refund on 14th September and was expected to come within 3-5 days on 17th September or 19th September
                                    Amazon gave me the reference id[protected] but Kotak Mahindra Bank has still not credited my money
                                    This is urgent please help me as soon as possible
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                                      Tabbu Syeda
                                      Sep 16, 2021
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                                      Yesterday 9:50 Morning I withdraw 800 from Karnataka Bank ATM ..But I didn't got Amount But my balance is deducted rupees 800 kindly help me with this
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                        Shilpa Jawalkar
                                        Sep 16, 2021
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                                        Regarding Car loan NOC

                                        Address: Pune

                                        So this is regarding my car LOAN NOC. I’ve closed my LOAN long back around 2-3 years ago. Now we have no idea how the NOC document thing works. Now after 3 years when I am asking for the document your team says that it had dispatched 2-3 years back you must have gotten it. But I didn’t receive any document nor I have received any call or mail regarding dispatch of NOC.

                                        The person named SARIKA talked rudely...
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