Kotak Mahindra Bank Complaints & Reviews

I'm availing a Credit Card ending with number 6343 against a Fixed Deposit (F. D) of Rs. 15, 000.
The customer care is harrassing me from 2 week before due date and calling me 4 -5 times a day.
They don't have manner to speak with the customer. After getting calls a week regularly, I mentioned them that I have a Credit Card against my FD with there bank. But the bank officials of Credit Card department says me that, have you thrown money in our bank or what.
Is that a way to speak with customer, that too 2 week ago from my due date?
I have linked all my screenshots of call from Bank Officials below, all the unknown numbers are from Kotak Bank Credit Card department, I have call records too, but there isn't a way to select it.
I'm feeling very much depressed after getting calls regularly.
Hope would find a resolution soon.
Thank you very much.

Ankit Choudhary
M. No. - [protected]
Email - [protected]@gmail.com

Hi Team, This is Venkata kotamma from Kondakaur branch, my husband deceased one year back 29/07/2020. Before deceased date he deposited 90000. We provided all required documents to get that money.. But the manager is prolonging from last one year saying internet is not coming/ system is not working like that.
Could you please help me to resolve this issue as its completed one year.

Branch details.
Kondakavur branch
Narsaraopet, Guntur, Andhara pradesh, 522601

I haven't applied for credit card but received message about credit card application -
We have received your Kotak Bank Credit Card application no.[protected].Please give us 15 days to process it.Visit www.kotak.com to check application status

Please cancelled this credit card

My name is snehal tomke. i had kotak bank credit card which is now blocked due to non payment. i have lost my job but was still able to pay little little amount every month. but due to pendamic i am not able to pay anymore. i am getting calls from recovery agent guy whos name is abhijit palaskar to pay or do settlement. they forced me to do settle and now forcing me to pay the first installment. i have not yet received the settlement letter but they are still forcing me to pay it. another guy from recovery department name sachin is calling my sister and my father and using abusive language on calls and harasing them. i have told them i need some time to do the settlement but these guys are not listning. i have never given them my sister or father mobile number but they are still calling them and harasing them. recover agent numbers are sachine - [protected].
abhijit palaskar - [protected]

Credit card closure & noc details

As, I am Rashmi S maintaing an a/c in SBI main branch bearing PAN no.AZDPR4847A, While going through the printed statement of cibil received from the SBI, we noticed that surprisingly that the loan a/c no.BF7C045416 of your bank showing outstanding arrears and I dont have any a/c in your kotak mahindra bank and its showing a/c type is consumer loan, This a/c directly or indirectly doesnot relate to me and its affecting my cibil score, So I kindly requesting you to verify this matter as soon as possible, If there is any co-operation required from my end in this regard, then please contact me at my registered mobile number:[protected]
please consider my request and kindly do the needful & oblige

I don't know why you are stealing mobile numbers with your unwanted sms irritating create account with us ! Why can't you send sms to your customers only or put advertising on webpages ! Who gave you rights send sms who are not your customers ! Do you think we are fools ? Stop sending sms to others without their concern ! Your messages are always annoying Nearly i blocked many but still finding ways to come in ! This is absolute madness ! Send sms to your customers only not all people Such a violation !

Undue charges on loan account

I was asked to pay 70000 at the start of this year by a recovery agent as a settlement to my outstanding dues on the kotak credit card, I kept receiving arbitration notice and the agent asked me to ignore them.. she didn't give me any settlement letter but kept promising that last month way my last EMI, she lied about the outstanding amount t and disappeared when I made my last payment, now I'm getting calls from her colleagues to pay more and they are threatening me to send people home.. this is so traumatic to suffer, nobody is helping me from the bank neither am I getting any call backs from the authority.. I have paid 7 emis and settled my credit card due but I'm being forced to pay more.. this is really scary and I'm scared for my life.

Hello Kotak Bank,

I am getting frequent sms from Kotak Mahindra bank regarding "Open Zero Balance A/c for DBT with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://w2t.in/AAFjhnh to avail this offer. *T&C apply".

I am not intersted in this and I would like to unsubscribe from your promotional sms.Please kindly take action to stop it as soon as possible.

There are 3 Transactions that I made for which the Merchant has sent the Refund. But the Refund amount was not deducted from my main balance nor the EMI was canceled. I have been paying EMI's for an Amount I didn't use for the last 10 months. Summing up to Rs.23, 290/-.
I have made Regular payments but as the amount never decreased I got suspicious. Kotak CRN[protected]
I want the bank to correct their mistake and balance the transactions that were refunded by the merchant.

Dear Sir,

My unable to do transaction through google pay/phone pay/ptym. Please unblock the my upI ID. Even i am not able pay electricity bill using UPI ID.

My Contact number [protected].

Please note: I had got the call from your customer one month before and informed that ur account is getting fraud by someone. So please visit the branch. But i am running the shop. unable to visit the shop.

I have transferred my personal loan to Kotak bank. Got DD from Kotak bank to close my existing Axis bank loan.

Last week I visited Axis bank to close the existing loan (Rs. 942955) but Axis bank will take 5% i.e. Rs. 55K+(including GST) amount to close the loan. But there is no charge for the prepayment up to 95% pay. Â

So sent request email to ajay.[protected]@kotak.com, praful.[protected]@kotak.com, ankur.[protected]@kotak.com, [protected]@yahoo.com to provide new DD with the amount of Rs 8, 60, 000/- and deposit the remaining amount of Rs. 82, 955/- in my account.
Â
Not received reply for mail. Then visited Yerawada, Pune branch but they do not agree to change DD.

Please do the needful.

Hello Kotak Mahindra,
Please stop spamming my cell phone with your ads to open an online bank account kotak811. I have least interest in doing so, especially after getting so many annoying spam messages that are eating up my phone's memory.
Thanks.

My cell phone number is [protected]

Kotak mahindra offer me 15 Lakh Business Loan In october 2019
there was not even a single bounce on my daily payment of Rs.5580 till march 2020

In covid 19 from march to August only 3 months they gave moratorium & then they took my 1, 05, 000 from account on 5th June 2020

After that i successfully completed my loan on 31st march 2021 ..after that no call no msg 2nd wave lockdown came lifted up 27th june 2021...

27th collection team came and threaten me to pay EXTRA EMI with 1, 10, 000 one lakh ten thousand as charges...i begged them but they where rude and forced me to sell everything and pay...i did paid 1, 60, 000 one lakh sixty thousand on 30th of june

Till now they never gave NOC they are telling me MSME loan charges is there for 11, 000 they will not give untill i clear charges...

nowadys we dont have money to eat but KOTAK WANTS EVERY ONE TO DIE who took loan from them then have central government support...

I HAVE TO LIVE OR DIE is my question to kotak mahindra

Name : D.DESHAKUMAR
loan no. CSG[protected]

In for the update and for your information and the same to you and your family a very good

A lady from Kotak Mahindra insurance was telling me that my cv was shortlisted and i will doing a job of team leader but for that i have to give a exam for IRDA and she is sending me link for the payment of 1200 INR
their contact details are [protected].

Stop harrasing the customers ! Receving 10-15 calls daily for credit card from various numbers. I have already enabled DND and still you are calling. Either you stop this now or close my account.
No replies received on complaints I registered through your Level 1 escalation matrix.
Interaction ID : 3695830
Kotak Mahindra Bank Ltd.

I opened an account with Kotak Mahindra seeing their promotional ad claiming everything will be done online. Account was opened and I transferred money to the account. They froze my account after that citing name mismatch issues. There was no mismatch. The same name in my Aadhar was used.

I need them to close this account and refund my money. They are not ready for that. They are asking me to go to a physical branch which is far away and very difficult to approach in this pandemic. And it will be for another fraud. I don't have any hope. They could verify anything online.

Please find below the emails that I have been sending them for weeks now. It will portray the level of ignorance I have been facing:

Hi,

I am writing this mail to express my loss of faith in Kotak Securities. The complacency and lack of priority I have faced and still facing for the last 2 weeks are really saddening, I have been a customer for almost 2 years now and the one time I need assistance regarding my trading decision from my dealer I never end up hearing from him.

Additionally, 'Customer Care' keeps on forwarding my call from one person to another and ends up promising that I will receive a callback by the end of the day or the next day. It has happened 5 times. Today is the end of the second week and I still haven't got a callback.

I really expected better out of the team.

Regards,
Aritro

Hi,

There has been some miscommunication because my issue is not resolved. In fact, it hasn’t been addressed even.

Please look into the matter at the earliest because it is seriously becoming a concern for me. I had already sent a complaint but haven’t received any response yet.

Regards,
Aritro

Hi,

This is the third week running and as much as I appreciate the response from your team via mail, I still have not received any callback from my dealer. I have potentially traded off a few hundred rupees of profit due to this delay. Nonetheless, I am expecting a callback today at the earliest. Please make sure that I do!

Regards,
Aritro

Hi,

Nearing the end of the third week, and still haven't got a callback from my dealer!

Please let me know if I can expect a call at all because it is really getting pathetic.

Regards,
Aritro

Hi,

Please note that I have not been contacted by my dealer and my query is still unresolved. I fail to understand the miscommunication from your side as this is the second time this has happened.

This is the third week ending and still reluctantly hopelessly waiting for the callback. Great service!

Regards,
Aritro

[For grievance escalation]

Hi,

This is to inform you that I have been writing emails and contacting customer care for the last 3.5 weeks regarding my grievance for not getting a callback from my dealer. I have sent more than five emails and called multiple times across weeks with no satisfactory response.

This is the most pathetic experience! I am utterly disappointed!

I really have no words to describe this horrendous experience.

Regards,
Aritro

Please be the judge and tell me your inferences!