Claimed

Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
Complaints 4823
Resolved
1326
Unresolved
3497
Contacts

File a complaint to Kotak Mahindra Bank

Having problems with Kotak Mahindra Bank?

File a complaint and get it resolved by Kotak Mahindra Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Kotak Mahindra Bank reviews & complaints page 42

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
singhasingh
from Gurugram, Haryana
Jun 22, 2021
Resolved
Report
Copy
Resolved

Request for refund excess paid amount and update in CIBIL

Address: BKC, C 27, G Block,Bandra Kurla Complex,Bandra (E), Mumbai - 400051
Website: www.kotak.com

Dear Sir/Madam
I have take a car loan AL [protected] or (icx2718) from kotak bank in July 2011, as per my record i have not only paid full amount also paid excess rs.6210.00 after that kotak bank have issue noc to me. it's shocking that after the issue noc how you can active my loan account and not removing cessory from cibil portal..? i have already write email lot of time as well as write email to cibil as enclosed as per cibil record...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prasanta1601
from Mumbai, Maharashtra
Jun 21, 2021
Report
Copy

Address: Qtr no 156/P, Meghadripeta, Visakhapatnam, 530008

I was guided by a lady executive from Andheri branch (Mob-
[protected]) for kotak credit card against a sum of 15000 rupees FD and
booked it. Which results a lock on period of six months of my money and card not
received yet. Moreover, i had changed my address on 06 Mar 21 and applied for
the card on 12 Mar 21, so card should deliver to my new address rather than old
address i.e THANE, Mumbai. Due to banks mistake and the bad suggestion of that
lady executive, i am locked in FD for six months. Both of them are harassed me
financially and mentally. As a result I hadn't got the card. The card returned to the
bank by blue dart shipment no- [protected]. So, immediately despatch it to my
new address. Otherwise break my FD Rs. 15000 and credit with a compensation of
Rs.5000, totalling Rs. 20000 to my account immediately. The bank and that lady
called me several times for the card and convinced me to do this. Bank have telling
lie and there is no action taken by bank yet. Still now I have not got my card as my address is
updated in my savings account.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Monali Bose
    Jun 21, 2021
    Report
    Copy

    I monali Bose want to inform that During covid pandemic I had financial issues and notified the same to the representatives of the bank several times.. But once the amou bounces they charges huge bouncing charges and directly claim the amount without any breakup or notification...the representatives uses abusive language and used social media accounts to harrass me and my aquitances without knowing the actual situation. After confronting several times they keep on calling from different numbers. Very very unethical. When I told my parents are hospitalized kindly call later again after 5min another representative calls and talks harshly for the payment.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Dinesh Viswanathan
      Jun 20, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: 22 saminathapuram periyar colony

      Dear Sir,

      I have received a credit card last month and i have setup the credential's for that, , Today i have used it for Online Purchase .. But i Got a message from bank that the card is deactivated, .
      I Need yo know the details for it and I have to activate it.

      Do the needfull ASAP
      Aug 5, 2021
      Complaint marked as Resolved 
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Hi! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        G
        gurmeet laur
        Jun 18, 2021
        Report
        Copy

        Crn no 49949002

        On issuing credit card, I was informed that there is no annual charge on the card but i received information in May statement of my bank acount that Rs 1205 auto debited from my account, thogh in April I have talked to customer care personal about the credit card charges, they informed that we are reversing late fees charges but the annual charges have to be paid and on cancellation of card that will be reimbursed. I believed them that the late fees charges are waived but to utter surprise my next month account statement show auto-debit of rs 1205 without authorization, further I requested customer care to pl close the credit card and the statement of credit card is showing reversal of annual charges of rs 416 which till date is not reflected in my saving account statement.

        All misleading information provided by customer care they did not inform that amount of rs 1205 has been auto-debited from my saving account instead told me that late charges being reversed in the month of April and I get assured. surprisingly this month seeing the saving bank account statement after recovering from covid I find out how the customer care misinformed me and even annual fees charges are not reversed to date despite being shown in the credit card statement. on-again contacting customer care no satisfactory response given.

        Requested to reverse payment of 1205 rs auto-debited from account and closure of credit card,
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          singhsuraj887
          Jun 17, 2021
          Report
          Copy

          Kotak Mahindra bank is approving loans to a fraudster name - Sulfath Usman under my pan card, I have also raised a complaint in PAn card e filing Ticket ID 43515 under cyber crime, hence please look into this issue and help me to get it resolved
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            draafllb
            Jun 15, 2021
            Report
            Copy

            Kotak Credit Card has shared their customers number with third part collection organization.
            They start calling 10 days before the due date on the pretext of reminder call for making the Kotak card payment.
            Even though you tell that you will make the payment before due date they keep on calling. sometimes 3-4 times a day.
            They call from landline numbers as well as mobile numbers and they are 10s/100s of different number.
            They also send you whats app messages.
            I was in hospital and I requested them that payment will be made before due date and dont harass me as I am currently not well, still they kept on calling every single day.
            The do not have internal communication network to absorb the instructions given in the previous calls.
            Banks should not be allowed to call for promotions from mobile numbers.
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              T
              T H E Sekar
              Jun 14, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: 12/371 Bartidasan Salai

              Ihave paid last 4 month back fully amount. Plz close my credit card immidiatly2
              Aug 6, 2021
              Complaint marked as Resolved 
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Hey! Allow us an opportunity to fix this. Please shoot us an email at Social.[protected]@kotak.com so we can help make this right. ^Team Kotak
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                samitbiswas
                Jun 12, 2021
                Report
                Copy

                PL SPLN63669374 DEDUCTED 2 TIMES Need to refund

                Dear Team-
                This is to inform you that I have a Personal Loan with you and EMI amount is Rs. 7019, on 5th my ECS has deducted 2 times.

                Requesting you Please verify & refund the excess money which was deducted my account.

                Regards
                Samit Biswas...
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                R
                Rajashekar Panem
                Jun 12, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Hyderabad

                Hi Kotak Bank,

                In my account showing as TBMS charges and amount was debited so I want to know the reason so many times amount was deducted from my account so pls resolve the issue immediately or else I will give the complaint in Consumer Court.here I’m attaching the screenshot of my account.
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 20, 2021
                Kotak Mahindra Bank Customer Care's response
                Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  vijay1716
                  Jun 11, 2021
                  Report
                  Copy

                  Address: Kirti Nagar Branch & Vasant vihar Branch

                  Dear Sir /Madam,
                  my credit card No.is Card no. [protected] in your bank. Kotak is the bank's credit card.Your recovery agents are bothering me a lot. Troubled for money. My father is sick Covid- 19 situation am very upset and they are coming to my home and office giving me mental stress for money. Please stop them, if my circumstances are correct, I will pay the money. I beg you with folded hands Please stop them. I will never have your money, so what will I do after stopping. Please prevent these recovery agents. The money is there, I will give next month only.I am spoken with Miss Use Language. Please do not stop them otherwise I can complain in the Police.I will make full payment in a month. Your service to me was a very dirty recovery agent. Now let's talk rainy. I will never use Kotak Mahindra bank either. Very Bad Service.
                  My Facebook ID is being hacked and my friend & My Family Members is being called saying that I am a defaulter. I ran away with bank money. Said this.
                  This recovery agent is defaming me and what about me. I ran away from the bank carrying ₹ 1.19 Lakhs.
                  Sir i request you You take any concrete action on this man. This man is spoiling the name of kotak Mahindra Bank and is also a speaker for abusing the customer. No action should be taken on this, otherwise I should file a complaint in the consumer court.I get annoyed and misbehaved by repeated calls.Many people call me and abuse me.What a mistake that made me so upset
                  How does kotak Mahindra Bank hire a recovery agent

                  Recovery agent Phone No.+91 [protected]/+ Very dirty Language used[protected]/[protected] Neha Very dirty Language used

                  Address:- kotak Mahindra Bank Branch :- Vasant vihar Delhi & kirti nagar Delhi Bankers Name : Dinesh Kumar [protected]

                  Regards
                  Vijay Kumar
                  Mobile number
                  [protected]
                  Card no. [protected]
                  +1 photos
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    L
                    Loveneet12
                    Jun 11, 2021
                    Report
                    Copy

                    I am getting wrong message from kotak Mahindra bank to pay loan amont but name is someone other and i don't take any loan from bank.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nandish gowda s
                      Jun 10, 2021
                      Report
                      Copy

                      I have withdraw money only once on this month but daily 23.60 Amount deducting
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        shailesh kumar newar
                        Jun 10, 2021
                        Report
                        Copy

                        Address: 14/2,, OLD CHINA BAZAR STREET,KOLKATA

                        This is to bring your kind attention that after going through the Bank statement it has come to our knowledge that as agreed/promised the interest amount is not credited to our Account. Please note that at the time of opening the subject Current account, your representative Mr. RAJ KUMAR SINGH had assured us that whatsoever amount you park in your account above 5 Lacs you will get interest but to our dismay the same is yet to be credited.

                        Please let us know the reason behind of non credit of interest amount.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Saachi2918
                          Jun 10, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          My 811 account was closed by bank. After contacting customer care they told they will be sending DD of sum rupees that was present in my account at time of closure. Again after followup they told they don't have proper address so it was not delivered. So I provided the full address. And later I found that customer care is not satisfying my need on call. After that I dropped mail for followup. Still not getting my reply nor my money.
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 20, 2021
                          Kotak Mahindra Bank Customer Care's response
                          Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
                          I am not able to mail you at your mentioned email ID "Social.[protected]@kotak.com".

                          Can you please give me correct ID or some different ID to mail you my details.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Pranay Mall
                            Jun 9, 2021
                            Report
                            Copy

                            Address: Mumbai

                            My Kotak credit is blocked permanently from over an year, I have already made all the dues as per the bank still they are charging me for a blocked card. Is this not a fraud? Over 5000 rs is due as per the bank of a blocked card. When I ask them to mail the complete statement, the bank says talk to customer care. When I call the customer care, they ask for mpin which is not even recognised by me. I have paid over 2 lac rs to Kotak credit card not swiping more than 1 lac as well. How can a bank charge on a permanently blocked credit card. Shame on such a bank
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              ranbirsinghf10
                              Jun 9, 2021
                              Report
                              Copy

                              Hello Kotak Bank,

                              I am getting frequent sms from Kotak Mahindra bank regarding "Open Zero Balance A/c for DBT with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://w2t.in/AAFjhnh to avail this offer. *T&C apply".

                              I am not intersted in this and I would like to unsubscribe from your promotional sms.Please kindly take action to stop it as soon as possible.
                              My mobile number is [protected]

                              Thanks
                              Ranbir
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                vijay1716
                                Jun 9, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Delhi

                                Dear Sir /Madam,
                                my credit card No.is Card no. [protected] in your bank. Kotak is the bank's credit card.Your recovery agents are bothering me a lot. Troubled for money. I am not working Covid- 19 situation am very upset and they are coming to my home and office giving me mental stress for money. Please stop them, if my circumstances are correct, I will pay the money. I beg you with folded hands Please stop them. I will never have your money, so what will I do after stopping. Please prevent these recovery agents. The money is there, I will give next month only.I am spoken with Miss Use Language. Please do not stop them otherwise I can complain in the Police.I will make full payment in a month. Your service to me was a very dirty recovery agent. Now let's talk rainy. I will never use Kotak Mahindra bank either. Very Bad Service.
                                My Facebook ID is being hacked and my friend & My Family Members is being called saying that I am a defaulter. I ran away with bank money. Said this.
                                This recovery agent is defaming me and what about me. I ran away from the bank carrying ₹ 1.19 Lakhs.
                                Sir i request you You take any concrete action on this man. This man is spoiling the name of kotak Mahindra Bank and is also a speaker for abusing the customer. No action should be taken on this, otherwise I should file a complaint in the consumer court.I get annoyed and misbehaved by repeated calls.Many people call me and abuse me.What a mistake that made me so upset
                                How does kotak Mahindra Bank hire a recovery agent

                                Recovery agent Phone No.+91 [protected]/+ Very dirty Language used[protected]/[protected] Neha Very dirty Language used

                                Address:- kotak Mahindra Bank Branch :- Vasant vihar Delhi & kirti nagar Delhi Bankers Name : Dinesh [protected]

                                Regards
                                Vijay Kumar
                                Mobile number
                                [protected]
                                Card no. [protected]
                                +1 photos
                                Jun 11, 2021
                                Complaint marked as Resolved 
                                Dear Sir /Madam, my credit card No.is Card no. 4147671603820899 in your bank. Kotak is the bank's credit card.Your recovery agents are bothering me a lot. Troubled for money. My father is sick Covid- 19 situation am very upset and they are coming to my home and office giving me mental stress for money. Please stop them, if my circumstances are correct, I will pay the money. I beg you with folded hands Please stop them. I will never have your money, so what will I do after stopping. Please prevent these recovery agents. The money is there, I will give next month only.I am spoken with Miss Use Language. Please do not stop them otherwise I can complain in the Police.I will make full payment in a month. Your service to me was a very dirty recovery agent. Now let's talk rainy. I will never use Kotak Mahindra bank either. Very Bad Service. My Facebook ID is being hacked and my friend & My Family Members is being called saying that I am a defaulter. I ran away with bank money. Said this. This recovery agent is defaming me and what about me. I ran away from the bank carrying ₹ 1.19 Lakhs. Sir i request you You take any concrete action on this man. This man is spoiling the name of kotak Mahindra Bank and is also a speaker for abusing the customer. No action should be taken on this, otherwise I should file a complaint in the consumer court.I get annoyed and misbehaved by repeated calls.Many people call me and abuse me.What a mistake that made me so upset How does kotak Mahindra Bank hire a recovery agent Recovery agent Phone No.+91 9911135334/+ Very dirty Language used 917838060527/+919873453396 Neha Very dirty Language used Address:- kotak Mahindra Bank Branch :- Vasant vihar Delhi & kirti nagar Delhi Bankers Name : Dinesh Kumar +919319467968 Regards Vijay Kumar Mobile number 9891923051 Card no. 4147671603820899
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Jun 09, 2021
                                Updated by vijay1716
                                Dear Sir /Madam,
                                my credit card No.is Card no. [protected] in your bank. Kotak is the bank's credit card.Your recovery agents are bothering me a lot. Troubled for money. My father is Covid- 19 situation I am very upset and they are coming to my home and office giving me mental stress for money. Please stop them, if my circumstances are correct, I will pay the money. I beg you with folded hands Please stop them. I will never have your money, so what will I do after stopping. Please prevent these recovery agents. The money is there, I will give next month only.I am spoken with Miss Use Language. Please do not stop them otherwise I can complain in the Police.I will make full payment in a month. Your service to me was a very dirty recovery agent. Now let's talk rainy. I will never use Kotak Mahindra bank either. Very Bad Service.
                                My Facebook ID is being hacked and my friend & My Family Members is being called saying that I am a defaulter. I ran away with bank money. Said this.
                                This recovery agent is defaming me and what about me. I ran away from the bank carrying ₹ 1.19 Lakhs.
                                Sir i request you You take any concrete action on this man. This man is spoiling the name of kotak Mahindra Bank and is also a speaker for abusing the customer. No action should be taken on this, otherwise I should file a complaint in the consumer court.I get annoyed and misbehaved by repeated calls.Many people call me and abuse me.What a mistake that made me so upset
                                How does kotak Mahindra Bank hire a recovery agent

                                Recovery agent Phone No.+91 [protected]/+ Very dirty Language used[protected]/[protected] Neha Very dirty Language used

                                Address:- kotak Mahindra Bank Branch :- Vasant vihar Delhi & kirti nagar Delhi Bankers Name : Dinesh Kumar [protected]

                                Regards
                                Vijay Kumar
                                Mobile number
                                [protected]
                                Card no. [protected]

                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Y
                                  yashshr09
                                  Jun 7, 2021
                                  Report
                                  Copy

                                  Frequent account opening sms on my phone number [protected]
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    G
                                    ganesh sashidharan
                                    Jun 7, 2021
                                    Report
                                    Copy

                                    As i checked in Kotak mobile application for personal loan, it shown as i am eligible for 3lac loan.
                                    Got a call from customer service agent of kotak and he rejected my application as i am not eligible for the loan.
                                    When i can see i am eligible in kotak application itself how i got rejected?
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit