Kotak Mahindra Bank Complaints & Reviews

I am Sarad saini, resident of 47 b/1 mandir wali gali azadpur village delhi-33 . I am a Customer of Kotak Mahindra Bank and Model Town, with loan account no.[protected] which is a/an Credit Card loan and I have paid my EMIs without any delay or notices but due to some unforeseen circumstance I was unable to pay my last 7 april 2021 EMIs. After the default, I have already informed the bank regarding my circumstances but the bank did not pay any attention to that. Furthermore, the recovery agents of the bank continuously coerce me to pay me my EMIs and while doing so, they intimated me and my family as well as use abusive language. I tried to make them understand my financial situation but they did not heed any of my pleas and continuously harassed me for EMIs. I have approached the local bank branch office as well the Nodal officer regarding harassment and intimidation by the recovery agent through the mail dated 9 July 2021, which is enclosed with this mail, but the bank did not take any proper action and these agents are harassing us continuously. It is not like that, I do not want to pay back my EMI or loan, it’s just that for the time being I am unable to generate any source income to pay my dues. At the same time I have offered an amount to settle my account, according to my financial condition but the bank is not willing to accept and continuously calling to my house as well as my work place.

the recovery agent of said bank are continuously calling to my work place and discussing my credit card details with my HR and manager as well as several of my collogues due to this I am facing savior mental distress which resulted in depression. I am requesting you to please stop these recovery agent so that I can focus on my life and try to accumulate funds for this settlement purpose I also want to highlight you that the recovery agents of the bank are at fault for discussing my credit details other people and other than the contacted party which is clearly devolution of right to privacy under RBI guidelines.

I am requesting you to stop these harassment and intimidation because of these I am currently suffering from mental exhaustion as well as my life’s peace. Furthermore, please instruct the bank to co-operate with me for the time being so that I can fully focus on generating new income source.

Apart from these, I am requesting you to help me get my compensation from the bank against the loss and injury I have suffered by the hands of recovery agents.

Dear Sir/ Madam,

I am drafting this mail due to I keep on harassing and abusing bank loan agents and managers by calls, emails, and visiting near the house.

I am Thriveni G, I am staying with my Husband near J P Nagar 2nd phase. I was working in Capgemini PVT LTD and My husband self employed.

I was unable to pay my Personal loan EMI for two months (June 2021 and July 2021), due to the second wave of covid 19, I lost my job. I gave a proper explanation to customer care and we responded to calls also, we shared the current location and a handwritten letter to the bank agent by mentioning Manager Pruthvi in My house that I stating that we need further time to pay EMI on the 6th of Aug 2021.

But from Manager to agent keep on harassing and abusing me and my Husband by calls and visiting the house.

I am requesting you please we need further time till 6th of Aug 2021. Because my Husband getting his 1st-month salary. So I can clear all the pending dues in single pay.

Regards,
Thriveni G
Contact number - [protected]

I bought ASICS Men's Metaracer Tokyo Sunrise Red/Black Running Shoes-10 UK (45 EU) (11 US) (1011B075) from amazon on 24th of June 2021

The product which I received dose not matched with Websites images hence I returned the product on 27 June 2021.
Amazon india have initiated my refund on 27th of june 2021 but till today 14th july my money is not credited.

Refund amount is 16, 199. RS.
Order Number-
Order[protected].

Amazon india is also not providing me refreance number for transactions.
I'm asking them for reference number for refund transactions since last 15 days.

I spoke to the guy told him I dnt have money, I have lost my job and I have a financial issue, the agent is saying he will send a team and a legal team to recover the due through goods from my place...what sort of behavior is this??
Who gave you the right to do this?

Dear Team,

I want settlement of credit card no-[protected] please call me [protected] its quite urgent pls help me.

[protected]@gmail.com

Regards
Nikhil

Dear Sir/Madam

Due to COVID 19, have availed moratorium (March to August), have paid my March 2020 EMI, but i have been approve only 4 Month Moratorium, which is April 2020 to July 2020, my August 2020 emi was rejected, and no information is been shared, i came to know when collection staff called stating you have an EMI bouncing, then i started to enquiry why its not got approved, no resolution i got from the loan processing office Mr. Raja, then so many collection staff called for following up for repayment alone, but no one came out to solve my issue from October, finally, on the enormous torcher and abuse, i tried and paid two month EMI on April i gave a commitment on Feb month stating by April i would clear 2 month EMI and also i did it, on which Mr. Palani gave a commitment stating that my penal charges would get waived by april 2021 month of 9k and rest would be done in may 2021. nothing had happened, and for full may month i followed him and his manager Mr. Vivek non of them responded to my query either by mail or by whats up, i have proof of the both, then i said if its not resolving i am holding my EMI for the month of June, which i did, and then to no resolution made to that, and gain same collections staff called did the same abuse, and one gentle man informed to pay the EMI and do all the necessary action so that you would have hold stating not skipping the emi, by that same i paid the emi,
and for 7 Month delay repayment they have charged me around Rs:32, 000/- as bounce charges and over due interest charges, from May month i tried to sort it out with so many staffs, like Mr. Palani, Mr. Mani, Mr.Vivek, Mrs suganya, and so many others i could recall the names,

My complained details for resolving

1. i have been charged Rs32000/- ( which was mentioned on my statement) why am i charged so much.
2. my EMI date is 5th and every month i have balance in my account on 2 or 3rd of each month, you can verify it on my bank account. why its not getting deducted on monthly 5th, rather on that date it is getting debited on or after 10th of each month why, for which i tried to get an service request raised, but non of them did it, every body said i would check do the needful.
3. what is my mistake to take up the bounce charges and over due interest.

i have tried to resolve the issue from October and i have paid my 2 month EMi on april since then i am trying to resolve the issue
like tired phone banking customer support but no resolution they were to do.
tried customer grievance but Oops! Something went wrong and couldn’t process your request. Please try again later. for last two days its says the same thing.
tried the loan processing office no use. spoke to him Mr.Mohan for 44 minutes.
tried with collection staff no use.
tried with mobile app it say site is under maintenance
what should i do to resolve this issue, and i am very clear i will not pay the bounce charges and over due interest.

like wise let me know what kotak has taken forward to resolve my query

My card number was [protected]. In year 2019 I have done settlement with kotak bank and done the payment . They had given me the settlement letter only on whatsapp. I have all the proof of payment but still m receiving the legal notices and abusing calls from kotak bank. Since m heart patient requesting kotak bank to pls check my account from year 2019 to know the details. They are forcing me to pay 65000 immediately. I am writing this content continuously to kotak bank also but they are not replying it

हमने इस बैंक का emi पेड़ कर दिया फिर भी ये मैसेज कर रहे की। पेमेंट नही हुवा।
हमारे बैंक से ecs cut हूवा है। उसी दिन जिस दिन इनकी emi डेट आती है।

I have transferred 25000 from my Kotak Bank account to my beneficiary account through IMPS[protected] which was debited on 06thh July 201 at 9:35 PM. However, never got credited to my beneficiary account. Raised a complaint 1-[protected] through customer support of Kotak bank also went to the bank regarding the same. However, got a message that " Your dispute has been rejected because the transfer was successful". However, that is not the case.

Hello,

I am from Noida and I have some unpaid dues on my Kotak Credit Card.

I received a notice from an advocate from Gurgaon on behalf of Kotak Credit Cards, asking to pay dues in 7 days. Subjected email as "Appointment of Arbitrator Under Section 11 of Arbitration & Conciliation Act-1996, appointing him as the 'Arbitrator to adjudicate upon the claims'

Kindly advise how to solve the issue with...

I Have Got Call From Kotak Mahindra Bank That I Have Selected For Operation manager Posting. I applied Starting They Told For Appllying 2500 and Before Written Exam They Said to pay 7500 after that I have Gotten the Offer Letter After that They Forced me to pay 27500 within one hour they told that it is refundable but they didn't response after I Have Send 27500 + 7500 to this Account number
Ac holder name- k Shiva Kumar
Ac no-[protected]
Ifsc code- punb0591800.
And I have Send 2500 to this account Name - mekala nagraj
A/C -[protected]
IFSC- UBIN0562521
Union bank of india
I didn't get idea can u pls search and refund my account. The Numbers I have received calls [protected], [protected], [protected].

Dear sir madam
my name is nagaraju my account was frozen
i am visit the chikkadpally branch so i am submitted my all id proofs
the bank officer was told it will take time 1 week
again i am visit the bank right now lockden was going on it will take time
.so 1 moth was done still my account not open these is my bank account [protected]
kinly do need full

Some fraud transactions happened on my credit card and transactions are saying that "Amazon seller services mumbai" and the total amount they used is 48469 rupees.
I have filed a FIR for these transactions
and transactions are staying Amazon Seller Mumbai

* name of the bank Kotek
* type of card [VISA/Master/Maestro] Visa
* last 4 digits of CC/DC number 7442
* date of charge 30/5/2021
* amount of charge : 48469
* your name, e-mail address, and phone or fax number

Srinivasa Rao m, msrinu.[protected]@gmail.com

Please help me on this.

Register,
Srinivasa

Dear Sir /Madam

Good Evening

I am using credit card account with your bank ref card acc no. [protected] in the name of Durga Devi

wherein fraudulent transactions are made in my account merchant name as Paytm Google play recharge noida for Rs.500/- on 18/06/2021 which was debited in my account without my knowledge. I didn't done any transactions from my end which is fraudulent Dispute Transactions. I didn't received any OTP thru message and mail also how was happening what secure provide to my account and customer account also.

Due to this my credit card limit exceeded so your bank has been charged over limit fee along with GST in my account. R.590/-.

This is totally unacceptable.

Kindly block my card and reversal o[censored]nauthorised dispute transactions amount Rs.500/- along with over limit fee charges including GST on urgent basis.

If any clarifications required please call me on my mobile no [protected]

Thanks & Regards
DURGADEVI
W/o Sankaranarayanan A
[protected]
[protected]

Hi Team,

I totally disappointed with Kotak bank service, this bank was cheating CUSTOMERs and taking extra money..!!my problem was on Jul 5th EMI was deducted than original amount..!!
My EMI original amount - 1103rs
Extra charges - 234.75

What the worst it is, why you guys taken extra amount..!! When i am purchasing I seen EMI cost was 1103rs only but again extra charges taking..!! This is totally fraud...

Hello
My Self Kishor Dattatraya Kale,
On 23/01/2021 I have purchased Sony 48 "7500H television from Reliance Digital Shop.
I took a consumer loan 53630/- account number CFB3485805 CRN No[protected] from Kotak Mahindra Bank to buy a television.
On that time your sales representative Miss Snehal mam (m) [protected] told that when ever two installments of the loan are debited from your account, then you will get cash back credit in your account.
For this I have also signed Auto Debit form.
But they deliberately did not submit my auto debit form with my bank.
When the loan installment date came, I noticed that the loan installment was not debited from my account. So I brought this matter to the notice of that madam. And I paid for that month through Google pay account.Even next month my loan installment was not debited from my account so I paid the installment through phone pay.
My three installments were debited but no cash back was credited to my account.
So I called your customer care service and asked for my refund.
Now they told me that your loan installments have not been debited from your account so you will not be able to get a refund.
I realised that I had been deceived.
Now from this month July 21 they initiate my Auto Debit as they know that now customer not eligible for cash back.
How can you refuse my refund when there is nothing wrong with me.
Your loan representative Snehal (m) [protected] deliberately did not send my Auto Debit form. Do not pick up the phone by repeated calls. Reliance digital showroom does not meet the last. And try to avoid me.
Kotak Mahindra Bank had a different reputation in my mind. But after all this, the bank's reputation deteriorates.
There is nothing wrong with me in all this. I pay my loan installments regularly.
Please pay attention to this type of cases, because many people like me are being deceived in this way.
I will get my cash back refund. I hope so. Because I am a common man and the refund is very important to me in this pendamic situation.
If you want any more details call me on [protected] any time.
Thanks
Kishor Kale
Hadapsar Pune

Old Overdue still reflecting in cibil - zero response from customer care. I have availed a loan from Familycredit on year 2008. Closed on year 2011. Recently I came to know my cibil is reflecting with Rs. 2800 overdue on Kotak bank. I have attached the cibil screenshot. I tried reaching customer care, they have asked us to mail the details. Which I have did 4 times so far. Called customer care 4 times so far. Each time they are asking us...

I have purchased mutual fund under different schemes from Kotak site in direct category on 29th June, and on 2nd July, while checking the details since last 3 days, i am not able to find the status of those mutual fund.
i called at thier call centre as well.

Following MF were purchased on 29th June under direct mode
Kotak Emerging Equity - Direct Plan - GrowthMid Cap Fund
Kotak Equity Opportunities Fund - Direct Plan - GrowthLarge & Mid Cap Fund
Kotak India EQ Contra Fund - Direct Plan - GrowthContra Fund
Kotak Infrastructure and Economic Reform Fund - Direct Plan - GrowthSectoral/Thematic
Kotak Small Cap Fund - Direct Plan - GrowthSmall Cap Fund
all these MF i have invested Rs. 25, 000/- each in each scheme, the same was debit from my ICICI bank reference[protected] with single debit of Rs. 1, 25, 000/- on 29th June before cut off time of 3pm.

Following MF purchased on 2nd July under direct mode
Kotak Bluechip Fund - Direct Plan - GrowthLarge Cap Fund
Kotak Flexi Cap Fund - Direct Plan - GrowthFlexi Cap Fund
all these MF i have invested Rs. 25, 000/- each in each scheme, the same was debit from my ICICI bank reference[protected] with single debit of Rs. 50, 000/- on 2nd July before cut off time of 3pm.

when i raised a complaint with Kotak bank they simple said there is no such MF

I have an current account with you, My CRN No. is[protected]. From Last one and half month I facing net banking password problems. Every time I have to contact customer care and asked for new password, even after receiving new password then also I am not able to log in I had forwarded my complain to technical team but then also my problem is not solved.
My banking work was stuck during this period and also I cant do my normal banking work. It creates lots of problem to me

Today I contacted one of your customer care whose name is jignasha
I had verify my all personal detail and also address which is printed on cheque book but as per her my address is not correct she will not verify
Every time whenever I contacted customer care I had verify the same address nobody has taken any objection. but today she is not verifying
my address also her language is very rude
The customer care people are kept to help customer or to harass the customer, can you explain it

Driver bhaut hi speed say bus chala raha tha .
Bus no - dl1pd 5182 route no.113 a over speeding bawana to pooth khurd k bich mey date 5/7/2021 time -- 10.18 am