Kotak Mahindra Bank Complaints & Reviews

Dear Sir /Madam

Good Evening

I am using credit card account with your bank ref card acc no. [protected] in the name of Durga Devi

wherein fraudulent transactions are made in my account merchant name as Paytm Google play recharge noida for Rs.500/- on 18/06/2021 which was debited in my account without my knowledge. I didn't done any transactions from my end which is fraudulent Dispute Transactions. I didn't received any OTP thru message and mail also how was happening what secure provide to my account and customer account also.

Due to this my credit card limit exceeded so your bank has been charged over limit fee along with GST in my account. R.590/-.

This is totally unacceptable.

Kindly block my card and reversal o[censored]nauthorised dispute transactions amount Rs.500/- along with over limit fee charges including GST on urgent basis.

If any clarifications required please call me on my mobile no [protected]

Thanks & Regards
DURGADEVI
W/o Sankaranarayanan A
[protected]
[protected]

Hi Team,

I totally disappointed with Kotak bank service, this bank was cheating CUSTOMERs and taking extra money..!!my problem was on Jul 5th EMI was deducted than original amount..!!
My EMI original amount - 1103rs
Extra charges - 234.75

What the worst it is, why you guys taken extra amount..!! When i am purchasing I seen EMI cost was 1103rs only but again extra charges taking..!! This is totally fraud...

Hello
My Self Kishor Dattatraya Kale,
On 23/01/2021 I have purchased Sony 48 "7500H television from Reliance Digital Shop.
I took a consumer loan 53630/- account number CFB3485805 CRN No[protected] from Kotak Mahindra Bank to buy a television.
On that time your sales representative Miss Snehal mam (m) [protected] told that when ever two installments of the loan are debited from your account, then you will get cash back credit in your account.
For this I have also signed Auto Debit form.
But they deliberately did not submit my auto debit form with my bank.
When the loan installment date came, I noticed that the loan installment was not debited from my account. So I brought this matter to the notice of that madam. And I paid for that month through Google pay account.Even next month my loan installment was not debited from my account so I paid the installment through phone pay.
My three installments were debited but no cash back was credited to my account.
So I called your customer care service and asked for my refund.
Now they told me that your loan installments have not been debited from your account so you will not be able to get a refund.
I realised that I had been deceived.
Now from this month July 21 they initiate my Auto Debit as they know that now customer not eligible for cash back.
How can you refuse my refund when there is nothing wrong with me.
Your loan representative Snehal (m) [protected] deliberately did not send my Auto Debit form. Do not pick up the phone by repeated calls. Reliance digital showroom does not meet the last. And try to avoid me.
Kotak Mahindra Bank had a different reputation in my mind. But after all this, the bank's reputation deteriorates.
There is nothing wrong with me in all this. I pay my loan installments regularly.
Please pay attention to this type of cases, because many people like me are being deceived in this way.
I will get my cash back refund. I hope so. Because I am a common man and the refund is very important to me in this pendamic situation.
If you want any more details call me on [protected] any time.
Thanks
Kishor Kale
Hadapsar Pune

Old Overdue still reflecting in cibil - zero response from customer care. I have availed a loan from Familycredit on year 2008. Closed on year 2011. Recently I came to know my cibil is reflecting with Rs. 2800 overdue on Kotak bank. I have attached the cibil screenshot. I tried reaching customer care, they have asked us to mail the details. Which I have did 4 times so far. Called customer care 4 times so far. Each time they are asking us...

I have purchased mutual fund under different schemes from Kotak site in direct category on 29th June, and on 2nd July, while checking the details since last 3 days, i am not able to find the status of those mutual fund.
i called at thier call centre as well.

Following MF were purchased on 29th June under direct mode
Kotak Emerging Equity - Direct Plan - GrowthMid Cap Fund
Kotak Equity Opportunities Fund - Direct Plan - GrowthLarge & Mid Cap Fund
Kotak India EQ Contra Fund - Direct Plan - GrowthContra Fund
Kotak Infrastructure and Economic Reform Fund - Direct Plan - GrowthSectoral/Thematic
Kotak Small Cap Fund - Direct Plan - GrowthSmall Cap Fund
all these MF i have invested Rs. 25, 000/- each in each scheme, the same was debit from my ICICI bank reference[protected] with single debit of Rs. 1, 25, 000/- on 29th June before cut off time of 3pm.

Following MF purchased on 2nd July under direct mode
Kotak Bluechip Fund - Direct Plan - GrowthLarge Cap Fund
Kotak Flexi Cap Fund - Direct Plan - GrowthFlexi Cap Fund
all these MF i have invested Rs. 25, 000/- each in each scheme, the same was debit from my ICICI bank reference[protected] with single debit of Rs. 50, 000/- on 2nd July before cut off time of 3pm.

when i raised a complaint with Kotak bank they simple said there is no such MF

I have an current account with you, My CRN No. is[protected]. From Last one and half month I facing net banking password problems. Every time I have to contact customer care and asked for new password, even after receiving new password then also I am not able to log in I had forwarded my complain to technical team but then also my problem is not solved.
My banking work was stuck during this period and also I cant do my normal banking work. It creates lots of problem to me

Today I contacted one of your customer care whose name is jignasha
I had verify my all personal detail and also address which is printed on cheque book but as per her my address is not correct she will not verify
Every time whenever I contacted customer care I had verify the same address nobody has taken any objection. but today she is not verifying
my address also her language is very rude
The customer care people are kept to help customer or to harass the customer, can you explain it

Driver bhaut hi speed say bus chala raha tha .
Bus no - dl1pd 5182 route no.113 a over speeding bawana to pooth khurd k bich mey date 5/7/2021 time -- 10.18 am

Money debited
I had Done 2 transactions Worth rupees Rs 20000 &20000 on 31st Dec.2019 but it deducted from my account But not credited in the receiver account.
Regarding this I had also complaint to custumer care agent but they doesn't resolve my problem and talked very rudely and got angry on me, I'm complaining since 30th Dec 2019, but I isn't get resolution.
I had talked with my bank regarding my concern but they said me that from our end there is no problem of deduction of money from your account.It's your Wallet(Phone Pe) Problem talk with them, they will resolve your problem.

Kotak Mahindra Bank bcustomer care number ###
I'm looking forward to hear from you.

So, I request you to please help me regarding this and resolve my problem as soon as and take appropriate action on it.

Thanks!!!
Kotak Mahindra Bank
Customer Care number ###

Name: BHAGWAT GUNALE
Complaint: Fuel surcharge waiver not done for transaction at BBM Venture Pune done on 23 Apr 2021. Complaint raised on 26 May 2021 to Rachana. That fool said My number was not reachable and hence, complaint closed without any CUSTOMER feedback. Same complaint raised again, these ### say the dispute can not be raised beyond 60 days. But these ### should realise that dispute was raised on 26 May and not 01 Jul.
For reference, I have been using the same fuel station and same card and this never happened in last 7 years.

I had started sip, amount debited but unit not credited.
Following since long through mail to kotak mutual fund but no responce.
Bank statement also provided.
I am nre.
Need to resolve.

Dear sir,
Greeting of the day..!!

This is Shaik Akbar, I want to explain the total scenario.

I have taken Personal loan from Bajaj Fin. Rs-84, 000 Rupees in 2015, Due to my health issue i was impacted seriously like brain blood clots, in this difficult time also i have paid 50, 000. after that i was unable to pay remaining amount.

In June 2016 Bajaj fin. approached again to pay remaining amount by full and final settlement. Here when i visited bajaj office with amount to clear loan then they have taken amount 37, 764 Rupees and cleared my another loan (400CDD[protected]Mobile Loan). But they have to close my Loan account which is due and asked to settle (5920PL[protected]Personal Loan).

I have asked Bajaj to clear my personal loan first, next i will clear as per scheduled Mobile loan. But they have ignored and with out any responsibly they have sold my Loan account to Kotak Mahindra bank with out any intimation in 2019.

In 2019 4th quarter Kotak Mahindra bounces my cibil. and applied an amount 2, 55, 367 Rupees in CIBIL.com, when i approach kotak bank how this loan has been purchased, clearly they have said that they have purchased loan internally (5920PL[protected].

Again I have approached kotak for clearance of amount and cibil clearance, and as per mutual understanding we agreed to pay 51, 400 rupees. As per agreement i payed 51, 400 Rupees and received NOC, NDC. But as per agreement they have not cleared my CIBIL clearance. still its showing amount 1, 84, 207 interest amount and 20, 085 principle amount to clear for CIBIL clearance. i can provide all documents if required.

I have approached CIBIL.com with documents but still they are supporting Kotak bank, at this moment i was helpless and feeling torture with this scenario.

i was impacted badly with this issue and not able to get any loan due to they have impacted my CIBIL. i was feeling so lonely and help less.

kindly requested you to please look in to this whole scenario and help me out from this badly situation.

Thanks for understanding and cooperation.

Thanks & Regards
Shaik Akbar

Respected sir,
I wanted to open Kotak 811 account which is completely free with zero minimum balance but one of the sales executives of Kotak Mahindra Bank City Light branch surat assured me that if I keep my minimum balance for 6 months of amount 10, 000/- Rs then later on my account will be updated to a minimum balance of zero with the same services I am being benefited as Kotak Saving Account. But now even after 7-8 months, I am not benefitting any of the promising services even I needed to keep my balance up to 10, 000/- for a whole year but I had withdrawn my amount so I am here to request you for the same so Kotak won't charge me any of minimum balance or any unreliable charges.
Following are my Bank details :

Name: Yogesh Mahendra Jain
Bank Account No. : [protected]
IFSC Code : KKBK0002858

Kotak Sales Executive Name: Dilipbhai
Number: [protected]

Regards,
Yogesh Jain

Dear Team,

I am very disappointed with your team because so many poor people are sitting in your collection department and I have just talked to Mr Vikas and he is giving so many dirty streets which is not expected if you bankers will do such work then we What to expect from you who is giving such dirty streets, this is the service you give.
And I am giving you the name and number of the boy who is in your team, you should take immediate action on this matter.
Name :- Vikas
Mo.- +[protected], [protected]

Thanks & Best Regards.

Abhishek Sinha
Mob. : +91 [protected]

I was tricked by the credit card agent and issued a card. Agent called me to and told me that they will put me in Do not disturb list for that they have to initiate the process and place to DND list. They asked me to provide OTP which suppose to be put me on DND. However, I got to know through SMS that they fraudulently raised credit card application on my behalf. I called the agent couple of time but they did not answered my call. I also called the customer care multiple times to raise a compliant and cancel the card. But they gave me multiple reasons and asked to call again and again. I would want to raise a compliant again these people.

On 18 june, 2021 i raised a compliant through phone by calling the kotak customer care and same is registered. However, they have not cancelled the application yet and I have got a message stating credit is ready to dispatch. I do not want any credit card.

My registered phone number is [protected]

I sent money to UPI [protected]@ybl from Kotak's account ( UPI: [protected]@kotak).
It is a savings account: [protected].
I had send money to the UPI that's connected to my second account. UPI ref. :[protected]. But the money has not been received at the other end while it has been deducted from the kotak Mahindra's end.

Some charges are levied on my credit card of rs 10000..without my consent. I want my all money back or either i will closed this account and also file a complaint on upper level

I am Joseph Reddy Dwaram, from Anantapur, Andhra Pradesh. I have applied for the position for Operations Manager, as a fresher in Kotak Mahindra Bank at Bangalore.

I was asked to pay the amount of Rs.2550 as registration fee and then a week later I have attended the interview and also received a feedback letter as I was good in the interview. But now I was asked to pay Rs.7, 500. for profile and document verification and was told it's refundable from the bank once I on board the role.

I have paid Rs.2550, for registration and now I want to inform you( Kotak Mahindra Bank).

I was told by my uncle who worked earlier in the same bank for long time and he totally disagrees to this and asked me to drop a mail to head office team, so that the team would look into it and take required actions.

My point of contacts were

1. Kushi Sharma : [protected]
2. Arnav Patel : [protected]

Please let me know, In case of any additional details required and kindly make me get my money back.

I was assured of 50 lacs OD limit with 10.50 percent interest, against swipe card machines (more than 10 Cr cash payment) being used at my petrol pump. Garvita ([protected]) was handling my case. Subsequently after two weeks of continuous assurance Garvita told me that henceforth my case will be dealt by his senior Mr Tejas ([protected]). Garvita brought Mr Tejas on line and details of OD limit against swipe machines at petrol pump with 10.50 interest was discussed in details. Mr Tejas reassured me that 50 lacs OD limit with 10.50 interest rate will be approved by coming Monday.
Today (29th June, 21) Mr Tejas alongwith one more gentleman visited my residence in Gurugram and asked me and my wife to sign the documents of OD limit. When my wife was signing the documents I just to be doubly assured I asked Mr Tejas where is interest 10.50 mentioned in documents. To my surprise he said it is having two year payment plan. Even at this stage he did not mention that these are the documents of business loan. When I further inquired how their could be payment plan in OD limit, then he shifted blame on Garvita i.e. Garvita had asked for business loan. He was getting signed papers of business loan in place of OD limit. I was shocked and taken a back, how responsible people in bank like Kothak can behave? I immediately asked my wife to cancel all the signatures she had done so far.
When I questioned Mr Tejas that why he was getting signed business loan papers instead of OD limit, he put entire blame on Garvita, that is what he was briefed by Garvita. Which I know he was lying because Garvita on phone (three o[censored]s on line) categorically explained Tejas, that it was a case of OD limit, against swipe machines with 10.50 interest.
Sir it is classic case of how even people sitting in responsible seats can go to any extent to achieve their target. How they try to befool and cheat the common public, they do not spare even retired people from armed forces. Person like Tejas are least concerned about your bank's image, having least ethical and integrity values.
The three week bad experience has not only wasted my valuable time, energy but also dented the image of an elite bank in my image.
I hope you will take adequate corrective measures so that in future people like me do not under go such sufferings and your bank image remains protected.
A word of assurance will be appreciated.
Mail address: [protected]@gmail.com

Fraud transactions took place on my credit card ending with 5018. Which i do not have in my possession from long time. Transaction amount is 74.26 and 8195.76. Non of the transactions are done by me. And i am not sure how come without any OTP transaction was made.

Please look in to my request. Or i will not promote kotak to any one ever in the future and i will end my relation with kotak from here. Since me, my husband and brother we all have kotak account and we all will close all the accounts that we have with you people.

Pooja Singh,
Credit card ending with 5018.
[protected]@gmail.com.
Reply

Kotak Bank without seeking approval, without consulting the customer has enrolled the customer into some CPP policy since last year. Customer complained last year about it and till date no resolution has been provided and an amount of Rs. 2199/- is still pending to be credited. Again this year on April 7th, they debited an amount of Rs. 2199/- as part of the renewal process.
I would like to understand who gave them the permission to enroll customers without permission.
I want complete refund as Kotak Bank is indulging into fraudulent transactions and looting customers. I want this to be reported to higher authorities as well as this bank needs to be exposed of how it is making money through unfair practices.

Refund my full amount which accounts to 4398 rs.