Kotak Mahindra Bank Complaints & Reviews

I had taken a Consumer Durable loan in Feb 2020, EMI's for which were supposed to start from April 2020 (total 8 EMIs). However, due to the lockdown situation, Kotak had offered a moratorium for April-May 2020, which I had accepted.

Kotak had again offered moratorium for June-July 2020, which I had accepted. I even have proof that Moratorium for June - July was approved. Yet, Kotak started encashing the cheques, first on 05/06/2020 and then again on 12/06/2020 (please refer to IDBI confirmation about these failed transactions). I had applied for Moratorium due to the financial crunch, so obviously cheques bounced and I had to pay these charges. In July 2020, Kotak Mahindra encashed EMI (without respecting the valid moratorium) and stole the money that was meant for my house-hold expenses.

This was not enough. They went on increasing the EMI illegally. Have a look at the calculations done by them. They respected moratorium only for 2 months, yet deducted as per moratorium charges were for 4 months.

I completed paying all the 8 EMIs on 05/02/2021. However, on 03/03/2021, I got an SMS alert from Kotak Mahindra asking me to keep Rs. 15052/- ready for EMI deduction. I was shocked at the audacity of this fraud bank, so I had to empty my bank account. Kotak went ahead and tried to encash the EMI on 05/03/2021. Proof is enclosed with confirmation by my bank (IDBI). So, in all, 3 times I had to pay cheque return charges, due to Kotak's fraudulent behavior.

Kotak Mahindra did not respect the Moratorium assurance letter given to the customer and has been shamelessly cutting money from my bank account

I want Kotak to refund all the money that it had illegally duped from me as well as the cheque return charges that I had to pay.

Kotak Bank closed my 811 account in sept 2020 without informing me. Then the remaining balance was to be delivered through demand draft which is not yet happened. Their staff are just not following me up for the result. Their customer service is saying that your CRN no is invalid.

Dear Sir,
I have a Kotak credit card Ending with 5776. I tried for Rs. 4, 00, 000/- payment on 26/02/2021 but the card declined due to security reasons. I called customer care after that I received a call from your bank and the customer care executive said to me sir I will *upgrade* your credit card with tons of features and benefits and its fees Rs. 3, 000 + 18% GST. I agreed on that terms but when I received my monthly statement I saw there is "OVER LIMIT CHARGES". I spent within my limits but due to upgrading the card my limit decreased after my expenses. I called the customer care executive to close my card because I don't want this card. They said they will arrange a call back. I raised this issue on twitter so kotak bank gave me assurance about reversal of charges. I paid more than the full amount. Only Left Overlimit charges and Annual Fees. But this month I haven't received any waiver and FINANCIAL CHARGES of 9879.12 + 18% GST. This is totally unethical and corrupt practice done by kotak bank. I am really frustrated.
I always paid your amount on time. I am your more than 12 years old customer. I don't know how you behave with your old customer.

Your Customer Care worse than worst your A.I. Software Kyra.Your Website give us error of Grievance redressal
Kindly look at this matter seriously. I hope for the best resolution.

Thanks
Manish Jindal
# [protected]

CREDIT CARD NO. ENDING:
...2721

Dear Sir,
I had done a transaction on the BIG BASKET App. on 29/03/2021 ( MBO[protected] because there was a promotion from Kotak Bank for an instant cashback of 10% on the debit card.
However the offer was rejected on the above card, without any valid explanation.

*** The above email was
first sent to them on 29/03/2021 to their registered email : [protected]@kotak.com, followed by another 8 emails.
I have yet to receive a single acknowledgement or reply.
A real disgraceful state of affairs indeed!**
Kindly take up my issue on a priority basis
Thank you...Anthony Gomes

CREDIT CARD NO. ENDING:
...2721

Dear Sir,
I have done a transaction on the BIG BASKET App. on 29/03/2021 ( MBO[protected] because there was a promotion from Kotak Bank for an instant cashback of 10% on the debit card.
However the offer was rejected on my card, without any valid explanation.
Kindly take up our issue on a priority issue.
Thanks... Anthony Gomes

* The above email was
first sent to you on 29/03/2021 to your registered email : [protected]@kotak.com, followed by another 8 emails.
I have yet to receive a single acknowledgement or reply.
A real disgraceful state of affairs indeed!**

I was initially advertised about a payday loan showing a tenure of min 10 days repayment, no where it was mentioned that it is only for certain number of days i applied and took the loan and on the final page missed on checking the repayment date as i trusted the ads they showed me before and layer realised i have to return the amount with interest and other charges deducted i dont find this tenure game fair and feel cheated by the bank,...

I dont sms from kotak bank

Hi Nitin,

This is Sanjay Kailaswar resident of karimnagar. Need your help in clearing the issue. So mistakenly i paid an amount of 25000/- to the kotak mahindra bank credit card which is already blocked. but i see the status as the amount is credited to the card and i am unable to use the card. contacted the nearest kotak branch suggested to write a mail for the quick reply. Please help me in solving the issue faster as this is a huge amount which is blocked from more than 10 working days. Please kindly look into it and do the favour. expecting a sooner reply. Appreciate your help. Providing the details such as the amount from which the account is debited and also the details of the card and attaching the documents required.

Myself already sent a mail to the CC ed mail id but still it is not yet addressed. its been more than a month and i am not getting any response i need a immediate action. attached all the necessary details attaching the PDF bank statement from which account money has debited as requested. I need an immediate action other wise please call me blocking such huge amount is not good for these many days and very poor customer service. Really sorry to say this..

Attached documents list :

1) Credit card photo
2) account details cheque from which it got debited
3) account statement

Amount - 25000/-
Debited from Account details :
Debited from Account Number : [protected]
Account name : KAILASWAR SANJAY
BANK NAME : BANK OF BARODA

Kotak mahindra card details :
Kotak Mahindra credit card Number : [protected]
CARD NAME : KAILASWAR SNAJAY

Payment through CRED App

Please do the needful awaiting for your reply.. Please reach out to me through mail or u can call to my mobile number.

Hi Team,
My account is with Kotak Mahindra Begusarai branch. My account has been blocked since 10 days, I have submitted all my documents as well. But still no update on the process

Dear Sir / Madam,
Please intervene as I need your help to get my issue addressed and resolved.
Actually, I cleared my Credit card outstanding last time and I got the No Due Certificate (already shared them 2 times) as well. Afterwards, there is an unauthorized transaction done in my saving account without my consent.

Kotak Bank representative is getting me suffered by just playing between their collection...

This is vaishno mishra from D& V chikan handicrafts, i have given all documents along with 25000 cheque to Mr. Ratnesh Naka branch lucknow for Current account opening on22nd march.
but he didn't open my account till now and all information and inquiry provided my him is totally wrong. he miss guide me and wasting my time.
now finally when i asked for return my documents and check than he used wrong word and abuse to me and not accepting mistakes.

so before i go for legal please do needful action against him and return my all documents along with cheque .

thankyou,
vaishno mishra.
[protected]

I Cannot access my bank account as my mobile number is registered wrong so i visited the branch and filled kyc but its been long time but i my issue is not resolved yet.

Dear Team, i have open zero balance saving account and applied for debit card also before two month. But still i have not receive my debit card. I am unable to do transaction.. Request you to please send my debit card in Bhiwadi (Rajasthan) branch

Thank You

Name Rajneesh
Mob [protected]
A/C No # [protected]

In Kotak bank... Every month they deduct 500 rip for non maintain balance in saving account... Our salary itself 10k only

Dear sir ian haveing Account with no [protected] when i visited in for KYC update one of seals executive has told me some group accident production plan . but i told him clearly iam not interested tow three time but after all the he as process the same am rs of 2400 has been debited and when i have call sales executive on his [protected] he is misbehaving and talking some story and miss guiding and telling way you have come to do KYC and i will not cancel what you want to do it. sir is it the way to treat coustomer to avil service on request. hence i request you to please look in to the matter and refund my amount and cancel my accident life. thanks ramji.

Received a job scam email from Harshit Pandey in the name of MANVI PATEL GLOBAL SOLUTIONS [protected], asking me to pay 2500, it is a monetary fraud using Kotak Bank logo symbol and its address attached in the below screenshot which is illegal. Request the team to take necessary actions.

Dear sir my name is vipin kumar I was using kotak credit card, I lost my job in March 2020 in pendemic situation and I'm in deep finencial crisis.in this regard I approached your settlement department and explain my situation and ask them to settle my account.
Please do the needful in my case and close the issue as soon as possible.

Thanks regards
Vipin Kumar

I had lost my Job in Mar'20. Hence I was unable to make my CC payments. I started a new job in Nov'20 and requested for payment plan option. I was given a Reversal Payment plan option by my collection Officer, Nitesh Sawant. My EMI was for 12, 800/ for 5 Months. Starting from December'20 to April'21. I made all my payments while I kept getting collection calls. Now since my, I have fulfilled my payment plan. I would want to get all the charges...

My CRN number is 28519014.

I deposited a cheque for 10 lakhs with cheque number 000075 yesterday[protected] at Perambur branch(Door No 63G & 63G1, Old No41, 70 Feet Rd,
Jawahar Nagar, Chennai, Tamilnadu)and it got credited to my account.
But the bank is holding the funds without giving proper reasons. I have never had such experience in any of my other banks.

I need this amount urgently for settling some emergency medical reasons.
Please take action and release the amount immediately.

Kotak representative Aarti - [protected]
continuously calling on the family number and saying false language / bad words to us from the past two days on every number she's getting from connected accounts.

Information
We think someone took a loan and gave our number as backup and we don't know this person who took the loan and this Kotak representative continuously calling us and harassing us too much.