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Kotak Mahindra Bank Complaints & Reviews

www.kotak.com
1.5
Updated: Jun 22, 2026
Complaints 4833
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1327
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3506
So far, so good. Kotak Mahindra Bank is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kotak Mahindra Bank will keep up the work and continue to help more customers with their concerns even better 🤝
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Kotak Mahindra Bank reviews & complaints page 5

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T
Taha2021
Jul 12, 2021
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Arbitrator Notice of your credit card

Address: Noida

Hello,

I am from Noida and I have some unpaid dues on my Kotak Credit Card.

I received a notice from an advocate from Gurgaon on behalf of Kotak Credit Cards, asking to pay dues in 7 days. Subjected email as "Appointment of Arbitrator Under Section 11 of Arbitration & Conciliation Act-1996, appointing him as the 'Arbitrator to adjudicate upon the claims'

Kindly advise how to solve the issue with...
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R
Ravi teja 001
Jul 9, 2021
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Worst service and customer care service not responding

Hi Team,

I totally disappointed with Kotak bank service, this bank was cheating CUSTOMERs and taking extra money..!!my problem was on Jul 5th EMI was deducted than original amount..!!
My EMI original amount - 1103rs
Extra charges - 234.75

What the worst it is, why you guys taken extra amount..!! When i am purchasing I seen EMI cost was 1103rs only but again extra charges taking..!! This is totally fraud...
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T
Tarun D Patel
Jun 25, 2021
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Not able to generate MPIN

Address: Dukan falia, Binwada, valsad 396020

I have my account opened with kotak bank. I have been issued Debit card and cheque book. My mobile no is registered with bank. It's been 72 hours now and still neither able to generate PIN nor able to operate online banking. I am desperate following with your bank staff but still they are trying ...Pls don't claim to open instant account if you are not capable of it....
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S
samitbiswas
Jun 12, 2021
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PL SPLN63669374 DEDUCTED 2 TIMES Need to refund

Dear Team-
This is to inform you that I have a Personal Loan with you and EMI amount is Rs. 7019, on 5th my ECS has deducted 2 times.

Requesting you Please verify & refund the excess money which was deducted my account.

Regards
Samit Biswas...
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A
Anika22
Apr 7, 2021
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Credit Card- Reversal Letter payment fulfillment

Address: mumbai

I had lost my Job in Mar'20. Hence I was unable to make my CC payments. I started a new job in Nov'20 and requested for payment plan option. I was given a Reversal Payment plan option by my collection Officer, Nitesh Sawant. My EMI was for 12, 800/ for 5 Months. Starting from December'20 to April'21. I made all my payments while I kept getting collection calls. Now since my, I have fulfilled my payment plan. I would want to get all the charges...
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S
Sandy62
Mar 27, 2021
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I need to change my relationship manager..what to do?

My Rm manager is very indifferent from the time he knew that Iam not interested in his investment plans.
Since I have an NRE account..he does not release my money and does not even care to answer my queries.
I know it is done purposely and I need a new RM manager...
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U
Udayaind
from Chennai, Tamil Nadu
Mar 14, 2021
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Fraudulent Transaction Complaint

I have been holding a Kotak Debit & Credit card, since the last 5+years. I wish to bring your notice that an amount of INR 819 (10th Feb 2021) + INR 819 (10th Mar 2021) = INR 1638/- has been debited from my credit card. which was not executed by me.

I requested to kotak, to refund the amount & stop unnecessary transactions on an immediate basis.

And, I temporarily blocked my mobile banking, net banking & other...
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J
Jose Nishanth
Mar 9, 2021
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811 Savings Account is blocked after two days of account creation

Hello,

I created Kotak 811 Savings account online using my Aadhaar.

After two days my account was blocked for use stating "Name Mismatch", how can a name mismatch happen if all the details (including my photograph) are fetched from Aadhaar UIDAI Portal through OTP.

Is this a cheap trick to make customers visit the bank branch for Full KYC or a careless mistake from the bankside that makes customers...
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S
Suraj9120
Feb 25, 2021
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Deducted Annual Debit Card Charges Rs. 885/-

Dear Team,

i am holding a kotak bank account from last 6 years. my account has been debited on 24/02/2021 for Rs. 885/- as an annual debit card charges. what kind of debit card you are providing, how is it so costly. No prior information for that. this is just ridiculous. i am going to close my kotak account it is happened like this.
Please fix it and refund my deducted amount.
Thanks
Suraj Kumarbr...
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28singh
Feb 5, 2021
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Bank providing me to contradictory letters for same issue and also not replying to my complaint

I had a bank transaction fraud last year on 4th Jan 2020 and in that i lost 50, 000. The same day I had lodged a police complaint with cyber cell and asked the bank to freeze my account. After the incident i kept on following with the bank on the same. But I didnt receive any response. They lied about sending me a letter through courier in March 2020 as I havent received any letter. As I am working in Hyd my dad kept on following with the...
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S
S P Rana
from Mankapur, Uttar Pradesh
Feb 3, 2021
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No online payment

Address: FLAT NO - 306, 3RD FLOOR, SHIVALYA HOMES, MOHALLA - SHIVALYA, POST - SADARPUR

KPY008:No Account found for transaction

Sorry, we could not complete the transaction
Don't worry, no money has been transferred to the merchant yet...
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H
Hunny1111
Jan 26, 2021
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Credit card settlement process

My wife received a credit card with a limit of 50k though she doesn't knows anything about credit card and it was her first time. The salalry was also less than 20k still Kotak gave card of 50k limit now that she has spent without knowing cycles of payment n other interest and charges her card is full of charges. This happened one year ago her no. Got lost now the settlement Kotak employees or third party is rudely talking with us first he...
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D
Dipika Sidhwa
from Mumbai, Maharashtra
Jan 19, 2021
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Legal notice

I'm missed 4 months payment as I lost my family income due to pandemic and inspite of informing the Kotak bank and trying to get some time to make the payment again theyhave given Me a legal notice that will come and collect goods from my house to recover the loans.how is it possible in covid.banks don't think we are humans. Theres a pandemic and this is how they empathise.How do I respond to this notice as its mental pressure
During...
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M
mirzarb
from Mumbai, Maharashtra
Jan 19, 2021
Sep 25, 2023
This thread was updated on Sep 25, 2023
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Amount deducted for fastag but not credited to fastag wallet

Address: 1) KOTAK MAHINDRA BANK, 22 Ground Floor Ing Vysya House M G Road Bangalore 560001 2) Kotak Mahindra Bank Ltd. P.O. Box:16344, Mumbai-400013

An amount of total 1000 rupees was deducted from my kotak bank account on[protected] towards Kotak Bank Fastag auto topup for my vehicle (KA-04 MN 4072 )for which I gave complaint to KOTAK FASTAG (Complaint No: KMBL:[protected] and continuously following it up with the kotak Bank FASTAG support team. I have visited my bank branch MG ROAD Bangalore with the complaint regarding deduction of my amount. They told me they cannot help me to get...
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I
Imran 1984
from Delhi, Delhi
Jan 5, 2021
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Harassment by employees

Address: Mg road branch bangalore

I have been a customer of kotak bank from 2 years but the recent behaviour from bank employees is very unproffessional, due to lockdown i was not able pay the dues on time but from 3 months i have regularly paying it and 2 employees named sunil and imdad harrased me, Mr imdad came to my residance took pictures of my house and insulted me in front of my neighbours and after clearing my dues when i called to Mr.sunil a lady picked up scolded...
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K
Kartik Raviraj
from Delhi, Delhi
Dec 24, 2020
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Shadow reversal needed on Unauthorized electronic banking transactions

Address: AnnaNagar

My name is Kartik Raviraj. Bank is Kotak Mahindra, Annanagar.

On 20 December 2020 within 6hrs about Rs 13235 has been debited from my account in every 10-20 mins on 10 different transactions, ie Rs 2100, Rs1785, Rs1000, Rs 1050, Rs 2100, Rs 2100, Rs 1050, Rs 1050, Rs 1000 and Rs 1000

Actually I did made a Rs 39 to watch a cricket match pak vs NZ around 11:30am - I just watched for 10 mins and slept off. When...
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S
Sak_13
Nov 25, 2020
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Fake Calls for Loan Recovery

Address: Bhayander, Mumbai

Dear Sir/MAdam,

I am getting calls from Kotak recovery agent from the number [protected] & [protected]. he is so rude on call. He is asking to pay loan amount which was in CITI FINANCE now its Kotak Bank. He provided me the Loan account no : 15439202. send me fake mail attachment of Loan statement we call kotak bank customer care and they were not able to find this loan number. He said "citi finance has been closed and not Kotak...
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A
Abhisuman Das
Nov 15, 2020
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177 rs deducted from my account

For my account no: [protected], I can see the balance as 199 rs, but the amount which can have transaction is 22rs. Virtually system has deducted 177rs without informing....
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D
dora business
Nov 7, 2020
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Misbehaviour by bank staff

Sir,
I am having a Saving account no. [protected] and a Securiy account having a shares value of about Rs 40 lakh with your bank recently my wife also opened a account in u r bank vide a/c no.[protected] . These details are being given for confirmation of my status and and to make sure that a suitable action will be taken by yourself .
Being a senior citizen of plus 70 today I visited your bank at about 2.15 pm to deposit amount...
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M
mhdsfkhan
Oct 15, 2020
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Two Wheeler Loan Regular EMI

Address: Kotak Prime, Kalina Santacruz, Mumbai

From
shanaz mohammed asif khan
a1/504, hatkesh heights, near masjid
mira bhayander road,
mira road east - 401107
Mobile no: [protected]

Kotak Prime Kalina branch, Santacruz
Loan Account No: TWF-433346.
Party Id: 49613442.

This is to inform you that i have a problem with the kotak prime Kalina Santacruz, every month our Previous Emi was Rs. 3182 Deducting from...
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