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Kotak Mahindra Bank Complaints & Reviews

www.kotak.com
1.5
Updated: Jun 22, 2026
Complaints 4833
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1327
Unresolved
3506
So far, so good. Kotak Mahindra Bank is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kotak Mahindra Bank will keep up the work and continue to help more customers with their concerns even better 🤝
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Kotak Mahindra Bank reviews & complaints page 6

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G
Godula prameela
Sep 15, 2020
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Payment not received from bank

Hi,

7 Sep 2020 i have done transaction 2 times with the amount of 703 but for that first transaction amount not credited into beneficiary bank .but I have not received my amount also back ....
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R
Rupesh7267
from Pune, Maharashtra
Sep 9, 2020
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Outstanding amount

Address: Pune

Hello sir/madam
I am paying amount every month but still my outstanding same. I m getting frusted due to this. Sometime i cant understand what should i do. Because your extra charges i tried to call your customer care but not connected. Now this my last mail or humble request to you please do something on this. I m paying every month this amount but amount is same. Give me solution on this otherwise i don't know what i ll do. Because...
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K
Kandula Samatha
Aug 24, 2020
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Fake job offer with kotak mahindra bank

I got a phone call from a lady named disha sharma, she offered me kotak mahindra bank job and asked to forward documets.
After an hour she made another lady named manita(she told that she is working for kotak mahindra bank as hr in navy mumbai) call me and
said that I got shortlisted for bank job. Need to pay 1800rs for application form.
They have provided me even reference. code number. They both asked if I have any...
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S
sdhriti
from Kolkata, West Bengal
Aug 23, 2020
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Cancel my Kotak Life Policy and give me complete refund (Free look cancellation)

Address: Head Office-Mumbai
Website: www.insurance.kotak.com

To
Consumer Complaint Department,
Mr Muralikrishna Cheruvu--Kotak Life Insurance,
Ms Kalparupa Datta--Kotak Life Insurance,
Ms Shradha Chavan--Kotak Life Insurance,
Concerned officials of Kotak Life Insurance Company,
IRDAI Complaint Department

Details:

IRDAI TOKEN NUMBER FOR COMPLAINT REGISTERED ON 10/08/2020:
[protected]Further Escalation done by IRDAI)br...
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V
Vikas Soni 20
Aug 12, 2020
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Fraud transactions on my credit card

On Aug 4th, 2020 at 10:40 pm I received few SMS regarding deduction of several transactions on my credit card, while I saw first two transactions SMS I called on customer care and request to block my credit card immediately over the IVR options as this is only the way to block the credit card but, instead of blocking my credit card I received the information that all the banking channels are blocked but it's not enough, I was continuing receiving...
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A
Abhinav Mandliya
Aug 8, 2020
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bank charge unnecessary for generate net banking password

Address: Mumbai

I have kotak 811 account and my account no. Is [protected] i have been charged with unnecessary chargers of rs 80.83 on my account. Without any notification please solve this problem asap... They charge for net banking password change and they didn't inform about the charges...
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P
PoKeDeX
Jun 16, 2020
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transaction reversed

I transferred funds from my account to my mom's account. The amount was credited in my mom's account but instantly debited, even i didn't received it in my account also...
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J
Juar
Jun 5, 2020
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Not getting refund

Hi,

Debit date of transaction - 18th may

Date of transaction - 18th may

Arn number of the refunded amount – [protected]b0168b[protected]

Date of refund processed - 30th may

Refund amount - 2175

Transfer mode used by merchant - direct transfer to registered number

I shared all information just give my refund asap. When it comes you...
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N
Narottam2000
May 28, 2020
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Without my permission debited my money from my account

Yesterday my friend send me 150 rupees in my account but unfortunately after some hour my account balance become 0 through this message fund transferred to KSEC towards fees and margin.The reference number is K29675.The date is 27-5-20...
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A
Amritlohka
May 23, 2020
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kotak app not working due to error code 954

Address: kotak mahindra bank Eminent Mall, 10, Mall Road, Kennedy Avenue, Amritsar, Punjab 143001 1860 266 2666 https://maps.app.goo.gl/1Znk3vcFhTBYwsXt5

My name is amritpal singh, few days back kotak app stop working in my device with the error code 954, after that concern i called to customer care, they said due to multiple crn login in one device your imei blocked, or said visit to branch, after that i followed that procedure, but branch employees dont take it seriously, and said this is not a mobile repairing center, then i called to customer care again at branch and spoke to branch employee...
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V
vishal22kar
from Ahmedabad, Gujarat
May 5, 2020
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submitted moratorium but still cutting money from my account

Hi sir/madam
After RBI announced a moratorium period for loans I submitted a request to the bank on 2nd April 2020 but still in3 days later they cut the amount from my account.
So I called the customer care for a refund. First, they said your money will refund in 5-7 working days. But money did not received so I called them back after 7 days. This time they said your money will refund in 20 days. But after 20 days I called...
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P
Palas999
May 3, 2020
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the misleading charges of atm cw dom fee

Dear kotak mahindra bank,

I have been using this account from last 1 years and my kotak account is 0 balance basic saving deposit account but now i have noticed that my account is keep deducting from rs.23.60 on the daliy basis for the atm cw fees-dom. As per my knowledge there are 5 transctions are free in a month and i had withdrawal hardly 1 aur 2 times. I have charged 3 times till today, your bank is keep charging rs.23.60...
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I
Ishan Roy Chowdhury
Mar 8, 2020
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ksec fund transfer without prior notice

Address: Kolkata, West Bengal

Dear
Sir/mam
On 8/03/2020 at morning a amount r. S 2700/- deducted from my bank account without any prior notice.
Ac details as follows
Name - abhijit ghosh
A/c type - savings
A/c no - [protected]
Ifsc code - kkbk0006599
Branch - gariahat
My account is few days old none of the kotak employe told me about such charges while opening my account.
So i want my money credited...
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S
SmdAbdul07
Feb 24, 2020
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ksec fund transfer

Address: Kurnool, Andhra Pradesh

Hi dear sir/madam,
Today 23/02/2020, in my kotak bank account has been debited 100/- to ksec,
Without intimation funds transferred, kindly help me,,
Otherwise i will raise a complant at high court,
Kindly reverse my amount into my bank account,, otherwise i will take action legally,
These kind of transfer funds i never seen in any banks, kindly help me and resolve my issue,
All banks are doing...
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T
The Batman
Feb 19, 2020
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the complaint about upi reversal transaction

Address: Kompally, Telangana, Hyderabad, Andhra Pradesh, 500010

The bank gave up on my complaint stating they can't help me as the other bank failed to respond.
The concern is about money. It's insane that a bank gives up and keeps the money with them.
They took 35 days to respond the query and nothing has been updated. The fault is from kotak bank. Is there any other superior to escalate as the money matters alot to me than to bank....
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V
Vikasssinghal
Feb 2, 2020
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balance deducted from my zero balance account

I am holding kotak mahindra account since 2017. It is a Zero Balance Account. It was told when i opened my account in kotak mahindra that the bank will charge nothing for this type of account because it is a simplly basic zero balance account which is called 811 account.

There are total 2 deductions of 23.60 and 2 deductions of debit card charges of 130.68 and 104.14 in the last two months.

14/09/2019 chrg: atm...
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M
mintunahar
Jan 13, 2020
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deduct amount from my account (minimum balance)

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

My name is rahul kumar and crn is 24879606. I had opened salary account in kotak mahindra bank in 2017. After that my account converted from salary account to saving account without any confirmation or communication by kotak mahindra bank. I have not received any confirmation and communication related to convert my account from salary account to saving account. I had left my job after 3 month open salary account in kotak mahindra bank. Recently...
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R
RamC1983
from Hyderabad, Telangana
Jan 6, 2020
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kotak bank / citi finance agent calling about loan in 2007

Address: Hyderabad, Andhra Pradesh, 500090

Hi, i got calls that i have taken loan in 2007 by putting an address where we never lived. He has all details like my current phone number, address, etc one person called saying he is a police and gave an advocate number to call. I have never taken any loan and dont know why they called. I see other complaints in the same storyline of taking loan in 2007. Please can this matter be taken seriously as there might be other people getting similar...
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P
poplibharat
from Nawanshahr, Punjab
Dec 29, 2019
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kotak credit card fraud transaction

Address: 1670,Katra Charat Singh, 143001

On 20.12.2019 at 02.40pm all of a sudden i received an otp on my mobile, i was reading the message, instantly i got a new msg from bank's server that my credit card has been debited with inr 20000/- at mobikwik.com. But i did not make any transaction not even visited this site. Immediately i called helpline number to block my card, while talking with executive, i again recd another otp, but my card was blocked at that time. I downloaded the...
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C
chaitanya.vinnakota
from Hyderabad, Telangana
Dec 27, 2019
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unable to pay emi due to loss of job - reg

Address: Hyderabad, Telangana, 500018

Hi,
I am chaitanya vinnakota taken personal loan of rs 292628 on nov 2018 and every month emi is 7742 for 48 months as tenure based on my salary. I was working with cognizant technology solutions hyderabad and due to sudden layoffs and cost cutting i lost my job on 13th sep 2019 and i was unable to pay the emi currently. Right now i am jobless and i am trying for another opportunity in other mnc. I am the person completely based on...
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