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Kotak Mahindra Bank Complaints & Reviews

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1.5
Updated: Jun 22, 2026
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Kotak Mahindra Bank reviews & complaints page 4

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K
k goutam
Jan 24, 2022
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Sms bombing

Receiving more than 5 sms a day w.r.t to personal loan and 811 account. seriously considering to close my account with them.
I tried using DNCR page of kotak multiple times but it says contact administrator all the time....
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R
Ruhi1252
Jan 20, 2022
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Payment Gateway

Was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 4 days.

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."
br...
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S
suraj.sunil18
Jan 13, 2022
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Credit Card Collection Team - Harassment

Address: MBS Tower, Delhi Alwar, Sohna - Gurgaon Rd, Gurugram, Haryana

This is to report that I was subjected to harassment by employees/agents from Kotak Mahindra Bank Credit Card Team.
I am due by exactly 10 days at the time of writing this complaint.
I have received more than 60 calls in a span of 30 minutes by different agents each time in spite of me informing that I will be making payment today. Is this how this bank works ? 60 calls ?
I had to repeat the same for the first 6-7 calls...
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H
hariom24
from Pune, Maharashtra
Jan 10, 2022
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Grievance for Bank Services

On the official web site of KOTAK Bank to submit Grievance is not working!

You can check about it at below link:
https://www.kotak.com/en/customer-service/grievance-redressal/banking-service.ht...⇄

On every level (1 to 4) on click of submit button it pops with error message : "Oops! Something went wrong and couldn’t process your request. Please try again later."
I tried number of times during diff...
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A
amankumar1999
from Mumbai, Maharashtra
Jan 1, 2022
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Unable to unfreeze saving account

Hello Team,
My CRN is 31117191 and my saving account is freeze due to kyc issue. I did kyc through net banking using my adahar card number but still my problem is not resolved. I visited to Kotak Bank JP Nagar 6th Phase branch, met branch manager on 29th December 2021 but my account did not unfreeze after spending whole day in bank branch. I submitted all required kyc documents on 29th December but still my problem is not resolved....
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R
rakesh2584
from silvassa, Dadra and Nagar Haveli
Dec 25, 2021
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Recharge and successful but payment has been done

Address: silvassa

I have done recharge from your Bharat pay account on 24 but the payment is successful and the recharge is on an unsuccessful please refund my money to my bank account otherwise I will go with the RBI guidelines
customer care toll to submit the bank statement of 24 and 25 below are the submitted documents

amount is 189 rupees...
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S
Sarthak2011
from delhi, Delhi
Dec 20, 2021
Sep 25, 2023
This thread was updated on Sep 25, 2023
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Credit card issue - harassment by recovery agents

This complaint is regarding the harassments continuously made by the recovery agents of kotak mahindra bank.

Scenario: i have opened the saving account of kotak mahindra bank and didn't maintained minimum balance. After the passing of 2 months bank issued me the CREDit card of 180000 (Approx).
In 2018, i decided to return card to bank and apply for reversal. Bank gave me the reversal letter of 30000 per month. I made...
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S
sumit143143
from Ahmedabad, Gujarat
Dec 14, 2021
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Insurance refund

Address: www.kotakmahindra.ckm

I have applied for kotak term insurance, I paid the amount but document not processed successful.
I want to cancel my policy process, and want my money back.
My quote number is QUOTE NUMBER 0T2198994.
CHECK THE SCREENSHOT.
Number is [protected].
Name sumit Ramesh ohal...
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Pradyumna V. Joglekar
from Pune, Maharashtra
Nov 28, 2021
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Cyber fraud

On 16-NOV-2021 at 1.28 AM "$28360.76 USD were transferred from my credit card account without my consent, permission and knowledge. Amount of Rs 856000 was transferred from my savings and fixed deposit accounts was transferred to credit card and further transferred to unknown. I had made complaint with Kotak Mahindra Bank Kumthekar Rd, cyber crime police and police copies attached. No response or refund of my money is there till no...
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R
Ragini G
Nov 20, 2021
Aug 2, 2023
This thread was updated on Aug 2, 2023
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CFB charges

I took finance loan in Kotak Mahindra Bank due date was 5th of every month,
1month I paid late that is October, so 975/- deducted from my account on 21st October...
In November I paid on due date that is 5th November and I have transcation details, Again asking to pay cheque bounce charges...receiving calls everyday and I showing transcation details then they are saying in system showing charges, if not updated in system please...
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S
sohail m.d
from Karimnagar, Andhra Pradesh
Nov 9, 2021
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I'm complaining about amount deducted every month in my account for standing instruction

Address: 2-36/1 karimnagar, Karimnagar, Andhra Pradesh

Hello this mohammed sohail from 811 account i have activated some amount chargable plan every month rs300 is deducting in my account i want to deactivate it...
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M
macmagic34
from Mumbai, Maharashtra
Oct 9, 2021
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Amount not received in kotak 811 account

Address: Bhayandar west

Hi,
I made ₹50000 deposit thrice today in my kotak 811 account. For the first two deposits I can see the amount in my account. But the last 50000 amount is not shown. I got the confirmation in the kotak app that it has been added and all. But I don't see it as balance.
I have also attached my another bank's statement from where I had sent the money into kotak 811 account.

Please get back to me at the earliest...
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P
Pavan enna
Oct 1, 2021
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Kotak secure one policy no.GO000036

I want to cancel my kotak secure one insurance policy I'm totally unsetisfide with this insurance policy kotak costumer exicutive no. Not respond I try many time costumer miss lead me.i want refund my money back which is 2938/-
Name pavan meena
Policy no GO000036
Kotak group secure one insurance policy
MOBILE no [protected]
Email [protected]@gmail.com...
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S
Shilpa Jawalkar
Sep 16, 2021
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Regarding Car loan NOC

Address: Pune

So this is regarding my car LOAN NOC. I’ve closed my LOAN long back around 2-3 years ago. Now we have no idea how the NOC document thing works. Now after 3 years when I am asking for the document your team says that it had dispatched 2-3 years back you must have gotten it. But I didn’t receive any document nor I have received any call or mail regarding dispatch of NOC.

The person named SARIKA talked rudely...
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J
Juvelle Mendes
from Bengaluru, Karnataka
Sep 15, 2021
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Removal of lien from beneficiary

I made a wrong payment to beneficiary account in kotak .I contacted the beneficiary directly to refund the amount which they did .I placed a request with ICICI to send a mail to kotak to remove lein .They say they informed kotak but kotak Mahindra says they have not recieved any confirmation .None of the banks are fully co operating and both banks are playing passing the parcel.Its been 2 months...
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P
pissedoff1
Sep 3, 2021
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Mutual Fund - Money Debited but unit not allocated

My mutual fund purchase transaction submitted on 26th aug is not processed yet and today is Sept3. Money debited from my bank account on transaction date. Sent an email to [protected]@kotak.com but no further updates. Talked to customer service executive who assured resolution by end of day but to no avail. Case# assigned is CAS-716661-R3P3

This is pathetic how this firm considered to be a premium financial services entity in the...
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R
RubySambhi
Aug 19, 2021
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Scam call for credit card

Address: Bangalore

I have account opened in Kotak Mahindra Bank since 2018. Since then i havent used much and trying to close my account since 2019 due to pandemic and other delays in bank opening. I have received no support whenever i call for closure of my bank account.

When i go to bank branch they tell me to call on support customer care number and register a ticket to get it closed from back end.

When i call customer service...
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K
Kundanqmr
Aug 13, 2021
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Fund transfer error

I was transferring 24000rs today using upi from Kotak application for my flat rent but it showed me error and money got deducted. Trying to reach customer care since that time but unable to reach someone from team to talk. Its urgent please...
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R
ruchi75
Aug 5, 2021
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Resolved

Harassment by credit card department

Sir/ Ma'am
My name is Ruchi Miglani and I am a customer of the Kotak Mahindra bank

My details:
• Name: Ruchi Miglani
• CRN: 89015087
• Bank account: Corporate salary account since the year 2015.
• Branch: 3B2 Mohali

Problem:
• On Saturday, 12th June 2021 at 3: 12 pm, 2 fraud transactions were conducted from my credit card using Mobikiwk as the merchant...
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M
mapnil
Aug 5, 2021
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AMB Non Maintenance Charge Refund In Zero Balance Account

Address: SURAT MEZZANINE LALGATE BRANCH, Surat, Gujarat

I the undersigned, Mayur A Patel, has opened a zero balance saving account for Demat account
with your bank on 28 April 2020, through online link send by Kotak bank employee Hardik patel
( mobile:[protected]). Now my problem is that inspite of zero balance saving account my
account is debited for AMB NON maintenance charge and suddenly debited 7 times AMB non
maintenance for previous month in 1 day on date 16-June-2021....
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