I had received a mail stating that im shortlisted for the role of operation manager from the mail id [protected]@kotakmahindrabanks.com. I was asked to send my updated resume to the rm kuldeep matta (+91 [protected]). I sent the resume and later i recieved a mail from [protected]@kotakmahindrabanks.com asking to fill a background verification form and submit it. I did as asked. I was later informed that i was shortlisted for the interview and should attend the interview at "regional office building no 5, tower b, 14th floor, dlf cyber city, gurgaon - haryana 122002. Candidate who are not able to make it to the designated venue can contact me before sunday and file their request for the telephonic interview." after few weeks i got an interview call and it was a lady who asked various questions related to banking and operations. After 2 days i recieved a message in whatsapp from kuldeep matta stating that i have been selected. I need to wait for my offer letter. I recieved the offer letter after few days which stated about the offer and about training in itm etpl through off/on campus course. When i asked about the training location and details he asked to send the acceptance of the offer letter only then he can proceed for admission for training. After acceptance he asked me to either pay rs.46000 for training or pay rs 10, 780 for the security bond for loan from the bank. The bond was for 2 years. I signed the bond and paid rs 10780. He said he applied for the loan in the bank and would get the admission letter in a week. After 2 weeks i got mail from [protected]@kotakmahindrabanks.com stating "it is to hereby inform you that we went through your background verification and the financial history with the bank, which sounds substantial over the period of time. But due to lack of low income certificate, we have released only fifty percent of the loan requested, which amount to rs.23, 000.
Kindly submit the balance amount on the discretion of your rm to complete your enrollment." kuldeep matta called and said i need to pay the amount for admission. So i paid rs.23000. He said the admission has been processed with the institute. After 2 weeks i recieved the admission letter from [protected]@kotakmahindrabanks.com without the location in it. He said there are many institutes and it can be anywhere. The institute will let me know location in the first week of october and training was dated to october 15. I was asked to pay either 5000/10000/15000 for minimum balance. When i questioned that why minimum balance has to be paid if it is a salary account he said a normal account has to be created so that i can get my training stipend and later it will be converted to salary account. So i paid rs.5000 and waited till october 10th. No news was heard niether from the bank nor him. He did not pick the call. Later on 14th he texted in whatsapp and said still full and final process is left. I recieved the mail from [protected]@kotakmahindrabanks.com stating — "your training has been scheduled by 20th of this month i. E., 20th october 2019. The details of venue and address has been mentioned in the admission letter that is ready to delivered at your place along with the necessary training attires including laptop and salary account kit. Kindly provide your current address, along with the following amount, so that we could send you the fast track courier, so that it can reach you before 17th october.
The charges are as follow:
Courier charges (Inr): 3150
Convenience charge: 750
Air fare security: 2875
Sum total: 6775
Kindly dont forget to ask the tracking number of the courier from your rm." —
I called him and ensured that i will not be paying any amount further and my training must be commenced as stated in mail. He ensured in a most convincing way. I also asked for the location then later he messaged and said it is to be held in hyderabad. Then i paid the amount of rs.6775 and waited for the courier. The courier was not sent nor he picked the called. He later gave reasons of him being busy through text and then did not pick the call. Later he said that the admission manager to whom i was sending the money was on leave without notice and is missing. I said that i can no longer wait as i have been waiting for almost 2 months during all these process. He said that i either need to wait or cancel the offer. Then he never responded to my calls nor messages for days. I said to cancel the offer and sent emails as well as messages. There were no response.
The admission managers name was ayesha khatun
. Account number: [protected]
Ifsc code: kkbk0006563
Total amount of rs 45, 555 (Security bond rs.10780+training amount rs.23000+minimum balance rs 5000+ final courier amount rs. 6775) was not refunded.
The mails from [protected]@kotakmahindrabanks.com contained signatues of madhurima sengupta as
Recruitment executive, mr. Ganesh pujari as regional recruitment head-liability. The offer letter also contained signature of the liability head.
The mails, offer letter, admission letter and his calls were quite convincing for anyone to be fooled for.
I request to refund my 45, 555 amount as soon as possible.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Nov 14, 2019
Updated by sup@rn@ Please solve the problem as soon as possible. How can i get the amount of 45, 555 back ?
After i tried to contact customer finally this time atleast my call connected and they ask me to pay 800 change for that billgeneration.
Already i went to branch and make the full payment then again y should i pay the money.
I want all my extra charges money back which they have used cheap tricks nd took my money.