Kotak Mahindra Bank Complaints & Reviews

I am using kotak net banking. Today i paid my tpddl electric bill through it. I used scan and pay option. When i confirm my payment i received a pop up "connection timed out" so i proceed for payment again and this time i paid it successfully. At the end when i checked my account overview i come to know that i have paid twice. So please help me to get refund my excess payment back.

The complaint is against the Sales Staff for misguiding me which forced me to cancel the loan. I received the loan approval E-mail on 11th Dec with contact of Sales person . From 11th I contacted the Salesperson, he does not pick the call. On 13th Dec I call again, Sales pick and I inform of the approved loan amount and what action should I take to avail the loan, he says he will send an e-mail. On 14th Dec 2018, I reply to E-mail, "OK to Process". Since I haven't received any call or e-mail acknowledgement regarding the status of the loan, I called up the Sales several times. The Sales just ignored my call and when he picked up the call, he informed me that loan will not be sanctioned. Since he confirmed on the call that loan will not be sanctioned, I went ahead and applied with a different bank for a loan. On Dec 17th I again receive an e-mail regarding Loan Approval and since my deal with the other bank was better I informed, I don't want to proceed with the loan. He accepted verbally to cancel. On 20th December, I called just to make sure the loan is cancelled, he informed me, the loan cannot be cancelled, the amount is disbursed. Meanwhile, the Loan which I applied with the other bank got approved, sanctioned and amount also got disbursed to my account. As soon as the sale informed the amount is disbursed, I informed to stop the transaction and I don't require the loan. My request was unheard and the bank went ahead with the amount to be disbursed. Now when informed that I do not require this loan, the bank is charging me a cancellation of 5%. My concern is why should I pay the 5% charges when the Sales person was not responsible for his duty. He misguided me all the time, also made fun of me and insulted me via the call, there was not an E-mail confirmation also and moreover, i haven't used the loan amount also. Sales have fooled around with me in this particular case. I had to pay 5% of the cancellation charges as I didn't want any further communication with Kotak Bank Sales.

I request you to help me out here in getting the cancellation charges waived off, for the reason, I was misguided and insulted and above these, I have not used the amount.

Details of PL as below:
Loan # SPLN61912729
Amount: 5 Lakhs
Cancellation Charges : 25, 000
Sales Person: Nagaraj Venkataswamy.

Hoping a positive reply.

Thanks
Rajiv.

Respected NPCI team members,
My name is lavanya and I sent 750/- to my beneficiary account on DEC 21via.kotak UPI and with I'd no.[protected] it shows successful transaction and money also deducted but not deposited in my receiving bank.so please consider my humble request and take action as soon as possible.
Thanking you sir.

Yours faithfully,
M lavanya

The staff acting as very smart, when they have seen the more people in the counter, immediately reacting and diverted the people to other counter, saying that the system or evm machine is not working.

The trinity, mg road & byapanahalli staff are playing around the people and they are taking the advantages of people emotions. This type of service we can't except from the banagalore staff.

The ladies are behavior more rudly than gents staff. So kindly kick those staff who are not behavior good or genousoly.

Kindly train them how to behave with the customer.

I don't know the name of the staff next time i will disclose the name very soon.

Hi, this is k sandeep and my crn # is 76885960. I got a credit card in 2014 and the limit was 10k. The executive misbehaved with my relative when he came to collect the minimum amount. I denied paying the complete amount but one of the collection agents came to me asking to pay the total amount which is 9k and said the account will be closed. I asked him to give me 3 installments to pay it off. He from then never contacted me until this year and no one ever did. My credit score is too low because of this. This is disgusting service ever by a reputed bank. I hope this complaint will resolve my issue. Hope so. Call me back at [protected]

Hello,

I had opened a new kotak salary account in 2015 and the kotak person has forced me to get a credit card. However after all the talks and after the agent confirmed that the card is not chargeable i had got one. After a year or so i started receiving messages that i have to pay some amount for using the credit card when i had not used at all.

This looks like some hidden charges. It’s more than three years o[censored]sing kotak salary account nor had any transactions over the bank.
Kotak’s agents keep calling over the hidden charges of credit card now. I do not know what to do as i’m clueless.

I have received a message about something customer mandate reference from hdfc bank.

Sms received on 12/19/18
Dear customer mandate reference no: hdfc[protected] issued to kotak mahindra bank ltd with value rs. 63364.00 and frequency mnth is received today for processing.

Sms received on 12/20/18
Ach debit mandate registered for rs. 63364 /- in a/c no. Xxxxxxxxx08903 for kotak mahindra bank ltd with umrn no. Hdfc[protected].

Please help!!!

Hello everyone my name is dhruv, i got a call on 24th of december from km bank rashbehari regarding an interview on 26th of december, i asked the lady about the profile and she said branch operations, i specifically asked about whether this is a sales or a target based profile and she denied and said training will be provided and remuneration will range from 25-35k depending upon the process, i got a corresponding message today as to the...

Guys really this bank its very bad. Maine is bank mai saving account k liye apply kiya but ink kisi bande ne mujhse 10500 ka check aur document le liye but responce kuch nhi. Mai jab cl krta toh kheta ki sir kal ho jayega aaj ho jayrga aur hota kuch nhi aaj pure 30 days ho gye koi mujhe btayega ki saving account ko open krwaane k liye 30 din lgte hai kya lagein toh thk but abhi tak account open nhi aur koi responce nhi mai cl karu toh mujhe pta chlta hai sir aaj hoga kal hoga but hota kuch nhi please guys kbhi is bank mai account open mt krwana mai bht preshan agr mujhe jldi koi responce nhi mila toh mai kotak bank k against action lunga ye na smjhe kotak mai common man hoon agr apni pr aa gya toh mai kaha kaha kya krunga bss phr aap dekhenge bss mujhe koi account nhi open krwana mujhe mera check return mil jaaye aur please bht le li aapse mene service mujhe koi need nhi. Guys koi bhi apply mt krna account k liye is bank mai mera number [protected]

Sir today i received threatening calls from[protected] stating that i kotak filed case against on me - non bailabal warrant is gong to issue. Before that he asked me to contact advocate [protected]. Case filed since i have to pay sbi card. That too with out statement they want payment. From 4lakhs to 35k they came for settlement. My credit limit was 50 thousand.

Sir according to my statement which i receive from email i am suppose to pay 22 thousand maximum. But they want 4 lakhs. Verbally they will tell. No detail statement provided even i requested.

With long struggle from court i received property my house. After selling i will pay and also i mentioned same. Selling the property in our area is not easy. I am struggling for that.

Now every days they are calling me and demanding the money or want settlement.

Need your help to close the matter.

My wife had a credit card in 2003, she had defaulted and closed the cc by making a final settlement of abt 25k. Now after 15 years kotak guys are calling and harassing saying she has to pay some 30k to close, when we ask for proper statements apart from their own edited excel sheets they stop calling and continue this after 6 months or so from some new tele callers. We dont have the receipts kept as it's more than 15 years old, but one of the recovery team manager had agreed that there was a payment of 25k but is not willing to end this torture.

Dear team,
I have not recieved the pf amount since 9 months, as online same is showing setteled, my uan no is[protected],

Initially i have send the form for withdrawal of pf but they said to submit online also submitted and process done at current employer but now same is showing setteled on site, but no confirmation received from kodak bank for transfer of pf in the form k, also i am having interest losses on amount,

Kindly check the statement and provide form k, as asked by current employer for mapping of amount,

Regards,.
Sachin dixit

For the last 1 week, kotak is debiting 4 times money from my account. And they are not giving me proper reason. I just want to resolve this problem as soon as possible.in one day itself they are taking 3 times the money. Is there a valid reason for it?. The customer care is also not giving a proper response. My balance is low in it. And they are debited 23rs 4 times... What is the point in doing that.. I have to resolve this problem as soon as possible.

I am paying my credit card bill in time or 3-6 days after the dude date in regular.

These collection guys call me 50 times a day even though i tell them i have paid or ill pay by tommrow.

This is becoming a huge stress to me and if im not paying the bill you can take any legal action according to the discamers but speaking like an illitrate is in fair and should be warned.

This to inform you that one credit card as been issued on my pan card to a fraud person by kotak bank, infact it has not been applied by me. Even the no registered is not mine. Even i was not knowing of this incident. I came to know this when i checked the credit score on paisaabazar.com. Than i came to know. About this fraud. I called to custome rcare helpline no but got no response. So kindly do the needful and put a query against this fraud work. This has happened without the knowing actual customer.
Kotak credit card no..[protected] (Not applied by me).
It should be blocked immedialtely and put query on this how this has been issued, and by whom it has been applied and also to whom it has been delivered and whose number has been registered

Hi team,

On 18th dec 2018 i made an transaction of rs 250, 30, and 10 on airtel dish tv account through credit card.

This transaction i had done from kotak mobile application wherein i had done recharge but i have received one pop up that this transaction not done successfully pls try after sometime with reference no and then i checked my credit card limit balance it is showing that it has been added with that amount.

I am not understanding if my transaction was not done then why it was deducted

Further i had spoken to kotak customer care they are saying due to some technical issue it has happened and that recharge has already been settled by airtel company afterwards i spoke to airtel customer care they are saying they did not any amount for the same.

Now please requesting you to please check with the merchant exactly what is the issue and refund my amount.

I hope you will understand my concern and look into this

My email id [protected]@gmail.com
Contact no [protected] / [protected]

Regard
Rizwan shaikh

I have submitted a request for credit card in kotak mahindra bank and also i have a salary account in kotak.
After 3 days they showed the status as disapproved because of the reason that they dont have any branch near my premanent address. But some of my colleagues have also applied and they have got the card.
Is this is a some kind of joke? At the time of opening the account i have given them all the documents. At that time they said yes u r egligible and now they denined. If this is a case i have to tell my organization to change this bank.
My application number is[protected].

I want to complain for late sitting culture in kotak mahindra branch...
Specially for female staffs...
It is not safe for the female employees to sit late in the branch...
I don't know why bt apart from kotak mahindra bank there is no other bank in which there is late sitting culture..
M very disappointed by this working culture of kotak
Please do something if you can because its the company's responsibility to take care of there employees.

Dear rbi,

My name is shobha raghunandan swami. I say in boisar (Mumbai) 401501. My account in kotak mahindra bank at boisar branch.

Last month my account was blocked by kotak, due to aadhaar or pan card some changes. After that all original aadhar card or pan card verified or submitted copy to kotak bank (Boisar branch).

After marriage my name or address are change.

Till date my account was blocked due to aadhar card not valid documents for address proof.

I really horrest from service or customer care number not reachable.

Please help or suggestion.

Any query the same pls mail to rswami. [protected]@gmail.com

I have closed my credit card and have cleared the outstanding bills regarding the same.All i need is a NOC certificate from the bank and the customer care isn't providing me a solution with that. i had actually received a copy of the settlement letter last year, due to unforeseen circumstances i have misplaced the letter and i request for a soft copy regarding the same. The customer care directed me to a card collection centre an agent but he's dodging me since 2 days now saying he'll send the mail. i had very high expectations from kotak i'm also a privy league customer, couldn't believe this experience from this customer service .