Kotak Mahindra Bank Complaints & Reviews

Dear sir

Avneesh kumar dubey

Deat 01/12/18 ko kotak mahendra bank account ([protected]) se upi ke madhyam se account ([protected]) sbi bank ke upi account me balance (5000) transfer kr raha tha jiska re no[protected] h wah payment fash gya h aur abhi tk kisi bhi account me credite nahi huwa h kripya balance wapas karne ki kirpya kare

Have apllied for kotak credit card 10 days ago but till now the status is under processing.
But i got informed from your customer care officer that the application takes not more than 7 days to be processed.
I want to know my application status as early as possible.
Please do the needful and take imediate action
My application no[protected]

I having credit card of kotak with crm 43778100. Till nw my payment r intact. I have done imps of r's 15500 frm axis bank on 9th nov. Due date is 7th nov. Kotak is stating it is credited on 15th and i have been charged interest for 8 days actually it should be 2 days. I am dissatisfied with service. Kotak has been telling it is credited 15th. Please show proof. I have sent statement to them showing transaction done with all details

I was submitting request for mobile updation on 5 th november 2018 but till now it is not updated. When on 8 th november 2018 again i visited to branch one of employee said network is not working. Then again i was visited to branch (Vasant kunj) on 1 st november 2018, till date mobile number is not updated when raise a question why mobile number is not updated they replied your mobile number is written in the form is wrong. I don't understand when i visited branch on 8th november they didn't informed me. Even on 5 th november she confirmed the number and today she refused. Employee of vasant kunj branch very badly misbehaving with me. Even teller instructing their gaurd to thrown me out from the branch. They are using abusing language and their office boy held my hand for pushing me out. I need immediate action especially two people... Is this way they treating their customer.. What type of service quality they giving us.. Taking one month for mobile updation...

I am kotak flexi plan ii (Regular) policy holder bearing no. 00646534. Kindly send me statement of returns accrued on my policy as of now so as to enable me to withdraw the same. Kindly mention me the documents required and location of branch where i should approach for claiming my amount. This is my email address : [protected]@gmail.com

Hope details are furnished at the earliest

Hi,
I am prolay chakraborty i have an account in kotak bank, 21/11/2018 09:52:19 i was try to withdrawal 500 in sweep my debit card in karur vysya atm locations dr as rao nagar road 500062. Money not withdrawal but my balance was debited in my account. I was 100 time try to reached to kotak customer care but they did't pick up my call,
Even i was contact to near kotak branch, they are also not help me. Next day i was contact to kotak customer contact centre [protected], they raise a complaint service request number: sr#1-[protected], but still not refund my money. Please help me...

I want to bring to your notice a case of pathetic customer service and negligence in resolving a customer issue from kotak 811 saving acount ahmedabad. Here is sequence of activities happened
Bank blocked my account due to failure addres verification without inform me. Then i visit my home branch twice with document. But i didnot get any revert back my accout was still blocked.

First complaints: contacting customer care excutive is like going thru hell then also we will not able to contact them.

Second one while ordering something from third part we can't contact bank for emi option but at the return time they never ever close emi option.

Kindly contact [protected] cause am not able to contact you.

Note; without resolving this issue am not going to pay so goe penny for you. Not even extra money.

Vijay bhivsen pathare
I want to close my saving account (Account no. [protected])
Ahmednagar branch

I don't have any personal check book. So i want to close my account as early as possible. That bank is also add the charges of minimum balance.

Please close my account. I also visit at your branch but they want other bank check book but i dont have any check book.

New way to fool customer. There are 2 places where customer need to go through terms & conditions. 1 t&c of the credit card you choose, another one is is general t&c for all credit cards (Which customer is unaware of).

There is a card pvr card wherein your bill is if rs. 10, 000 you will get 2 pvr movie tickets free.in general terms & conditions it is mentioned the transaction should be billed transaction for the month to get this. But they have not defined billed transaction.

In my bill for the month, i was billed rs. 11, 500 which includes rs. 1800 emi transaction. So they have denied my free tickets stating emi transaction is not billed transaction. Bulllshit.

Biggest joke is my bill also states. Total bill amount is rs. 11, 800 & not rs. Rs. 9800. I think these banks want customers initially then just fool them.

I have opened kotak mahindra salary account on august 2013 and maintained it for 3.6 years. I have not been using it for past 2 years. I never got an email nor message detailing the maintenance charges.
When i have opened the account in 2013, they said there will be no maintenance charge if the salary gets credited for 6 months and in my account, salary got credited for more then 3.5 years.
And now when i call customer care, there say a huge lump of amount to be paid as maintenance charge. Why can't kotak mahindra send monthly emails with the amount outstanding? Are you trying to fool the customers?
Im frustrated calling customer care
Kindly close my account
Salary account :[protected]
Current account: [protected]

Thanks,
Anjani

On 27 nov 2018 rs.51000 transferred from my saving account to ksec without my knowledge. Today i have cash requirement but due to your notorious act of kotak i am not able to withdraw my money. It highly embarrassing that before dispatching welcome kit of demat account and without activating demat account they have transferred fund to that account.
Today i have talked to kotak bank helpline number they told me to call to kotak security. After that a called kotak security they told that your money will be transfered back today. But till now it is not done.

My bank account no. [protected]

Hi,

I have been receiving calls from recovery agents since 23rd of november, saying that my mother has taken a loan 13 years ago has not repaid it. Please note that they have not been calling me or my parents, but on my office landline number continuously in spite of the fact that i have warned them not to do so. There have even verbally abused by colleague by calling on his personal phone number - who has no relation to this entire incident.

I have recorded the calls wherein the caller is harassing me and my colleagues regarding the same. There is no loan in my name and i have confirmed the same with the bank.

Please resolve this issue at the earliest or i will be forced to issue an fir against the bank and their recovery agent.

Pooja kini

My name is pradeep anandarajan, pan no. Ajcpp7016n and i have taken personal loan and credit card from kotak bank which account numbers are spln60048506 &[protected]. Due to job loss and not find job since long time i have financial issues and defaulted emi’s. Last year during sep 2017 also when i had defaulted the emi bank personal’s promised me to reduce emi amount once i regularize the emi but later they refused it once i regularized it.
1) email received from shrikant. [protected]@kotak.com, cc : tanmay. [protected]@kotak.com, yogesh. P. [protected]@kotak.com, vipin. [protected]@kotak.com on 24 sep 2017 12:11 p. M
2) email requesting to reduce emi sent to shrikant. [protected]@kotak.com and all above cc on september 25, 2017 7:07 am
3) email response received against my emi reduce request from tanmay. [protected]@kotak.com and cc from above all on 25 september 2017 at 08:35 am
They have straight way denied my request with in 1 and half hour of my email request without even called for discussion.
I even sold my flat to repay the emi’s but right now i have exhausted all my saving and left with no money to repay. So i requested the bank to reduce the emi through email and telephone but the refused it continuously and harassed me over phone. Following are the email communication attached with this letter.
4) email received from bank on 10th sep 2018 from subrato. [protected]@kotak.com & cc to tanmay. [protected]@kotak.com, datta. [protected]@kotak.com, hemant. [protected]@kotak.com
5) email request sent by me to reduce emi on 10th sept 2018 to all above bank representative.
With in 20 minutes i got a respond from them that they denied my request to reduce emi. And subsequent email went between both o[censored]s on say day attached.
They also harassed my friend and threaten him that they will play cards in front of his office until they find my new address. To keep my family away from their harassment i did not give them new address of mine since my family is very sensitive to these kinds of approaches. They were insisting me to meet me in person separately outside since there are something that cannot be disclosed over phone. When i told them to schedule the time and venue and let me know but they called me one day suddenly and told to me to meet immediately when i told them i have another schedule but they were rude so i was afraid and refused to meet them and told them to keep in touch through email for better record. Though there were lots many call of harassment i recorded only few. I am attaching the proof of call record about their harassment evidence over phone.
1. Ptashant_kotak_[protected]_2018_09_28 – held on 28th sep 2018
2. Ptashant_kotak_[protected]_2018_10_10 – held on 10th oct 2018

Whereas on 24th oct 2018 they went beyond rules and regulation and they harassed wife of the owner who purchased my flat (I used to stay there earlier). This happened several time and this time they were so arrogant speaking to his wife and threaten them to give my address otherwise they will be in trouble because of my nonpayment. Total 3 person visited his house and threaten them. That flat owner gave police complain which is attached for your reference.
6. Police complaint. Jpeg
They also started searching me showing my photo around this locality to all the people and looking for me for the whole day. Shockingly they have got my wife’s and daughter photo and they are shown to security guard of my society (He can be made available interrogated if necessary). Because of their indecent approach all o[censored]s in my family are depressed and unsecured. Bank representatives went to my friends office, previous residence and threaten them and my name in the society is got spoiled. This still continues i do not know the fate of mine and my family. I have already got into depression since 4-5 months and lost focus on searching jobs and my family is also feel so unsecure and depressed and worried when they came to know my wife and daughter photographs are with them and searching. Following people were in contact with me. They all said they belong to thane anand theatre branch and they look like collection agent and some of they claimed hemant is from legal team.
Prashant and his manager mahindra – [protected]
Harshat – [protected]
Hemant patil (He talked through teleconference)
Because of their continuous harassment over phone and in person i wrote complaint to rbi seeking their interference and find a solution. When the bank representative approached again i told them to wait till i get response from rbi because they are not reducing my emi amount. But again they were rude in the approach i hereby attach the phone call record.
Datta_kotak_[protected]_2018_11_20 – held on 20th nov 2018
On 28th sept 2018 the credit card team approached me at 8.30pm and i avoided and they approached thorough whats app which screen shot also attached for your reference, his name is pedro, [protected]. I am sure approaching after 7 pm is against rbi regulations given to bank. Now you may understand how much casual/inappropriate they were while dealing with my case.
7. Cc-whatsapp message-pedro. Jpeg
8. Cc-whatsapp number-pedro. Jpeg
Due to their abusing calls and harassment i got high bp and lost peace of mind and totally depressed, my families are afraid and i lose my focus to find job and make another income. Almost for 6 months i have not generated any income rather taking money from others and selling items and running my life. On account defamation my name in society, harassment, threatening i want to register compensation from kotak bank for 25 lakh rupees and waiver off my personal loan and credit card due amount.
I request you to help me getting this case forward.

Thank you
Pradeep anandarajan
[protected]

Hi, recently as per discussion with akshay suryavanshi from kotak recovery team and a reversal of interest accrued on my long pending credit card bill i made the payment. I have received written assurance and a reversal letter over the email but still money is being deducted from my saving account. He assured me zerolisation of the cc account and i would not owe anything against my kotak credit card but that is not the case. When i tried to contact them they are not replying to my mails. So need help.

I have attached my reversal letter and cash deposit receipt.

Regards,
Andrew marbaniang

[protected] was closed on 05.01.2005 and receipt no no 0198 dated 05.01.2005. Vide your letter no ch0444dated
05.10.2004

This is regarding your card payment it is unfortunate that you are asking for settled amount vide your letter no ch0444dated
05.10.2004 and cash receipt no 0198 dated 05.01.2005. Here i want lodge complaint regarding misbehavior and use of filthy and abusive language over phone (No [protected]). I am sending copy of this to finance ministry as well as to rbi for insulting the senior citizen who has paid his amount if immediate apology is not coming from the person who has abused me. Call time is 03.07pm on 22.11.2018.in case you fail to take any action i will file suit in court for defamation and for human right violation. Please respond to this mail after verifying your record. If you fail to do so than take necessary step to stop tele calling in this regard.
Call is received from no [protected] today and again return call from me at 3.34 pm on 22.11.2018.. This type of harassment is
Having a adverse effect on me for which bank is fully liable for compensation. As i have paid full amount in cash vide the above receipt no i have been tortured for no fault of mine. Bank has to find out tele callers and ask her/him to apologise for their misdeed. Since last 4 months i am receiving this call very often and i have given details to every caller but no use. On 26.11.2018 again i received call from from mobile no [protected] and [protected].

Hi, my crn number is[protected]. I have a credit card with kotak bank with a limit of rs 25000, however, my current outstanding is rs 31000. I got out of job in the month of june 2018 since then i have been unable to find a job. I told this situation to the bank as well. I am bankrupt and have no money left. Yesterday i got this message from one of the bank employee "hard recovery on on monday jab tak payment na mile hilna mat vha se neighbour owner jo mile us se baat karo". What kind of harassment is this? Are we even living in a legal society? I had no choice but to file a complaint against the bank to stop such activities. I and my family are law abiding citizens and we wish to make the payment as soon as the situation improves. Please help.

Hi team, this is regards to the transaction of 17th sep. Of rs 700 with the transaction number[protected]. I tried to withdraw cash from the atm, however due to the fault in machine i could not get the cash however the amount was deduted. I submitted the complaint at that time, however the request was decllined. Can you please help me explain that why it was rejected when i haven't got the cash. Also tell me the procedure to close the account if you guys are unable to get this resolved and give me back my money.

I transferred rs 2458 from my kotak bank (Upi id :[protected]@kotak) to [protected]@okicici. The transaction was marked as failed but money got debited from my kotak bank account.

I checked sbi bank account (Beneficiary account) and kotak bank. Money not yet credited to account. Tried contacting customer care they are saying call at banking hours. Please give my money back
Upi transaction id :[protected]

Dear sir/ madem
I am a credit card holder holder of kotak mahindra bank, and kotak mahindara bank employee are misbehaving with my relatives, and they are going for collections at my reletives address and asking for money and misbehaving with them. And abusing also. Or jaan se marne ki dhamki and all they are totally in bhaigiri so please hepl out me on this. Kotak bank staff is so cruel an and taken granted me and giving threatening calls also. Andright now i am not able to pay my out standing payments and i need 10-15 days to clear it. Thease no from i am getting, jaan se marne ki dhamki and threatening calls [protected] — [protected] so please help out me on this why are the going my releatives address.. I am mentioning my card no below
Credit card ac no. [protected]
Kotak mahindra bank.
Regards,
Vinod chand
Chand brother films
https://www.imdb.com/name/nm9636441/
Contact no.[protected]