Kotak Mahindra Bank Complaints & Reviews

I have send mail at [protected]@kotak.com on 04 Nov 2018 regarding to activate my kotak 811 account as it was freeze by kotak mahindra bank during sending I also attached my signed MIDC form and Pan card.But still now my account is not activate.Please activate my kotak 811 account as soon as possible.My CRN is[protected] and registered email id is [protected]@rediffmail.com

I applied for a personal loan from kotak mahindra bank on 4-feb-2010, loan account csg3945918. An ecs on emi was placed to my hdfc bank account.in the first 2-3 months, there was an ecs failure as kmb had incorrectly captured the bank account number to be debited. I had to pay them through pdcs. The last installment for the loan was paid on 3-feb-2013. After 5 years, kmb is asking for cheque bounce charges of inr 19147. They threaten to put lien to my account with them, which had been offered for closure in 2012 through a letter submitted at their kandivali branch. Further, they have processed a credit card in my name without authorization for which they have generated monthly bill. The pace of resolution is so slow and the process so lethargic - you can complain only from their website, not write more than 200 words and explain in attachments - at the end of it, they promptly mention that it will take 5 working days to respond. Kotak mahindra bank has been the worst bank in my experience where the banking arm does not know what loans department does or what credit card department does. They also do not have records of older correspondence and ask for it for reference from me. I wonder how kmb arrived at the conclusion that it is the customer at fault and not them. Wondering i[censored]day kotak, dipak gupta and shanti ekambaram approve of bank's irresponsible behavior.

Hi,

I have applied credit card from bankbazar.com and i have submitted all the documents on october 22nd but haven't received any confirmation. I have also received twice phone verification from kotak support. But there is no still https://www.consumercomplaints.in/new_complaint/update, as its almost 20 days back. Please look into this issue. I have contacted many times, but no response from the team. I have never experienced from any bank credit department

Name of account holder: jeevan subhash rao
Credit card no.: [protected]
Sb account no. [protected]
Dear sir,
Today at 16.28 hours i did receive call deemed to be from kotak bank. Caller was female. She was asking me to furnish credit card details viz card number, date of expiry of card so as to enable kotak bank to issue new single card for both debit and credit card. She was saying that a message will be sent by kotak bank which i need to produce to the courier person who will be in return delivery my new debit-cum-credit card. She was insisting to provide credit card number and expiry date. I was reluctant to furnish same as in case other bank this is not being asked. They simply ask to use t pin and then credit card card number. The way she was explaining, i felt no harm in furnishing credit card number and its expiry as she was not asking cvv number. I am fully aware that cvv number and otp should not be discolsed to any one including bank official. As soon as she did ask me to divulge otp number sent by kotak bank, i smelt fishy and refused to convey same to her and abrupltly disconnected phone call.
Please enquire about this instance and conveye about outcome of your enquiry.
Thanking you
Yours faithfully
Jeevan subhash rao
[protected]

I received a call from kotak Mahindra bank that lady informed as she is working in this bank since 4yrs . She informed her name as preethi, Aishwarya, vijayalakshmi and one guy verified for loan his name as vinoth. They informed me to take reliance Nippon life insurance income increasing plan . After receiving insurance document they informed as I will get huge amount as loan based on this insurance policy. Don't believe this kind of fake calls.. This is totally fake call after insurance u won't receive any loan and even u can't cancel your insurance policy. Just ignore this kind of call . I received a call from[protected] and [protected].

Name: sameer mittal

In 2004 i was using abn amro credit card on my rented residence in delhi. I left delhi in 2005 and paid all out-standing of my credit card before move in faridabad. Approx. 2 year back i received a call from kotak mahindra bank for out-standing amount. I asked them to send me the detail for same, but no detail received till date.

Now i get to know that this wrong information of dues (Apprx. 2300) entered on my account, and because of this my cibil is going down.

Please check and ask to remove this wrong information from my account immediately.

I have settled my outstanding amount through neft on august 30th 2018, particulars given below and attached screenshot

Kotak bank

Account no

[protected]

Beneficiary name

Isbgl rar collection ac

Ifsc code

Kkbk0000958

Bank name

Kotak mahindra bank ltd

Bank code

641

Bank branch

Nariman point mumbai
Still its not reflecting on my cibil score.
Please do needful asap.

I was took a cinsumer loan on my refrigrator for 8 months and the emi is 1086.00 per months
For 1st they were not cut my payment for reason ecs registration now in 2nd months i was paid both the emi on time. But yesterday evening 05.11.18 i was got a mail from kotak bank i. E there is a penal outstanding of rs.1986.21 in your loan ac cfb46194 how?

One of our mutual fund plans (portfolio no. 4311732) was ceased by kotak in the month of October, 2018. But monthly SIP of respective plan was deducted for the month of November even after the above mentioned mutual fund plan got ceased. So, requesting you to reverse the transaction which was debited for Rs. 1000 as early as possible.Screen shot of kotak mutual fund plan in CAMS website is enclosed here with for your reference

Sir
My name is rajendra bisu. My contact number is [protected]. I opened account in kotak mahindra bank. Bank representative came to me and told me that no need to maintain minimum balance and there is nothing type of transaction charges.
But i am still suffering from that charges.
My mobile number is [protected].
My email address is [protected]@gmail.com.
Those representatives were cheated me. They didn't give me any information about these types of charges

Their was an arbitration notice in my loan where I had to made a few pending payments..

Which I made but after clearing all the dues the lawyer is harassing me like not providing the withdrawal letter of an arbitration notice.. And also using bad language .. Which doesn't suits to a legal department employee..

I am attaching the screen shot of the lawyer which was appointed for the case by Kotak.. .. You can see the way he is talking to me when I simply ask him for the letter as he said..

I have also sent this same screenshot to the arbitrator from whom I got notice to appear in Sales court chamber ...

Now this is a harassment to the customers...

I filed a complain on 30oct regarding a payment.. They asked me for two working days.. But the problem is not yet resolved... I made a payment to act fibernet through kotak net banking.. And act fibernet did not receive the amount from kotak mahindra bank.. Today is the fourth day of my complain.. And daily i m making calls to them.. But no feed back

I opened the account in kotak mahindra and they guide me so wrong and didn't tell me the functions and feature of the d-mat account and start deducting my money from account without any permission... Such a worst bank i have ever be with i want to close my account and want my money refunded. I dont want to be with such a fraud bank anymore my rn guide my soo wrong didn't get the worst service like this. Refund my money and deactivate my account

This is arbind from faridabad delhi ncr regarding balance transfer from my existing runnig loan amount to kotak mahindra. I requested bt for my two loan one citi bank and second one bajaj finserv against respective amount around 357000 and 525000 through paisabazar to kotak on sept 2018 and loan spln 61592080 sanctioned with amount 900000 disbursed with roi 11.99 percent on 30th sept for same. Within 10-15 days one bt against citibank done sucessfully whereas second one for bajaj finserv still pending after passing one month. When checked with kotak i have been informed that you will have to pay pre-closer charges rs. 29000 to bank for this bt. During loan disbursement i wasn't informed about the same and i had given confirmation for disbursed amount only not for any additional amount in future. To resolve the issue i called no. Of times to kotak customer care and concern relationship manger but not getting any response and solutions. I wish to cancel second bt if possible if not proceed to cancel the entire loan. Requested same to bank but they denied for doing anything. They are mentally harressinng me. I am so helpless, very bad experienced with kotak customer relationship and customer care representative.
I am unable to pay any extra charges as same wasn't communicated to me earlier, kotak made calculation and estimated about outstanding balance and issued cheque dd to respective bank for loan closer now after a month no point to ask for additional amount.

I had a word with ramkesh sharma relationship manager but not getting proper response or resolution on this case. So bad experienced with kotak customer handling.

Requesting you please take a look into this on priority basis.

I am looking forward for your favourable

Thanks,
Arbind
[protected]

Sir my account number is [protected]
Name nikhil chauhan
I do a transition on 26 october on swiggy with net banking first transaction got failed
Transtion id kpg-[protected]
Pelase help me sir
My consumer helpline complaint number 988036
Thanking you
Nikhil chauhan
[protected]
[protected]

Hello..
I have kotak 811 account but now my account is freeze.. My money is locked thats why i am not able to withdraw my money. I already visited kotak mahindra branch but they told me to do a regular account with initial deposit of 10000/- but i dont have any cash.. My 2000/- is locked in my 811 account.
Please help me.. Please unfreeze my account as soon as possible.
I need money for my treatment.. Please help mebr...

On 28/10/2018 i had remitted an amount of rs1, 50, 000 from my kotak savings a/c#[protected] to another account of bajaj finserv account which belongs yo myself only.

The amount was debited from my account however the destination account was not credited with the amount.

I had been shown a transaction reference number zp57942e3d8a6cd and the status was shown as failure.

After contacting the kotak customer care i was informed that the amount shall be credited back to my kotak savings account within 72hours by the merchant. (Refer the trail mail)
Service request number

: sr#1-[protected]

However i would like to inform you that i am yet to receive the amount in my account and it has already been 96 hours of the transaction and 4 working days have passed.

Requesting you to please arrange for urgent reversal of the amount.
This is my registered email id as well.

Regards
Ankush gandhi
[protected]

I am receiving several calls from your agency about the credit card outstanding.in this regard i want to advise that i have no amount outstanding against me. However, if any amount is there, please arrange to provide the details as well as proof of that transaction against which i oew unpaid amount.
Due to this my cibil record is affected also, which i strongly disagree.
Please resolve my issue immediately, otherwise i shall be forced to refer the matter to banking ombudsman.

Regrds

Pankaj rastogi

Dear banker,

I dont hold account with your bank nor i have stood guarantor for any one. I work as branch head for one of the reputed it firms. One of my known person who studies with me in school and now he is connected with me on facebook has might have taken loan (Informed by your collection executive), their phone numbers are [protected], there are two person one male and one female who constantly call and abuse me, being busy its difficult for me to off my phone or keep my phone on silent mode as most of business now a days are done on phone. Please let me know how come i am responsible. I hope esteemed organization like kotak will look into this.

Regards,
Radhish

Hi this is Harish here from Mumbai, 10 years back my mom (Jaymala S Kharade) was granted personal loan from Ing vysya as she had good records with banks, repayment for the same was on time for almost more than a year. Later in 2009 she started facing health issues she under went multiple surgeries for her spinal cord & was on complete bed rest, because of which her entire business went in loss & our family was bankrupt even her treatment was carried in govt. hospital due to bankruptcy (Doc attached). We were her 4 children's who were totally dependent on her as we all were small during that period. We lost our father in year 2002 & she being the only earning member in the family, my small brother had to take 1 year gap from his further studies as we were facing financial issues.
From 2009 to till date she has not recovered properly, she cant walk properly. I also have all relevant hospitalized documents of her. All of a sudden after 7-8 years, from past few weeks we started getting call from Kotak for recovery of the said loan. They started abusing me, insulting me by calling number of times in a day, they even started calling my friends, my relatives at native place & also to relatives of my sisters husband who don't at all have any concern with the loan taken by my mom 10 years back. They abused & insulted all of them. What type of recovery is this? How can you insult & abuse people who not at all have any concern with the loan that you granted. If this process has to be followed than bank should take concern from all the friends & relatives prior to giving loan.
I even tried to speak up politely & spoke on settling up the loan account on behalf of my mom but the way they abused & insulted everyone in relatives & friends, I will take this matter further. I have all the voice recordings how they abused on call & started saying bhikari & kitno ki aulad hai apni maa se puch, etc. They have completely harassed & have disturbed me mentally.
From the time I grew up & started working, I have 6 years of relationship with Kotak bank, citi bank & HDFC bank I hold credit card as well as saving account with Kotak. Do check my record there is no single payment delay even for a day. But now I have decided to close my accounts with Kotak & deactivate my credit card. Even the loan repayments of HDFC & Citi of mine are on time.
Now they started calling at my office landline number where I am working & threaten to call up HR & abuse them as well so that I lose my Job. I just want to say if this thing happens then Kotak Mahindra bank will be whole & sole responsible for my Citi & HDFC loan payments, also i wont be able to pay my dues on Kotak credit card if I loose my Job. I'm the only member earning in the family now & my mom & small brother are dependent on me, which will again lead my family to bankruptcy.
The default by my mom was not at all a willful default, your concerned person can also verify the same. If we family were willful defaulters as said by your executors then I wouldn't had a good track record with all 3 banks as mentioned above.

We have logged a police complain by the harassment of recover agents. If they don't stop harassing my friends & relatives then will take this matter further & file case.
As per point no. 5.7 in RBI circular DBOD.NO.BP.40/21.04.158/2006-07 dated November 3, 2006 it clearly states that privacy of customer information should be maintained,
RBI circular point no. 5.7.3 (The bank and their agents should not resort to intimidation or harassment of any kind either verbal or physical against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the debtors’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.)
also refer below points from wide circular no. DBOD.No.Leg.BC.75/09.07.005/2007-08, on page 4 it states that:
172. In view of the rise in the number of litigations against banks for engaging recovery agents in the recent past, it is felt that the adverse publicity could result in serious reputational risk for the banking sector as a whole. An urgent need has, therefore, arisen to review the policy, practice,
procedure involved in the engagement of recovery agents by banks in India. Accordingly, banks are urged to follow prescribed specific considerations while engaging recovery agents.
173. Complaints received by the Reserve Bank regarding abusive practices followed by a bank’s recovery agents would invite serious supervisory disapproval. The Reserve Bank would consider imposing a temporary ban (or even a permanent ban in case of persistent abusive practices) for engaging recovery agents on those banks where strictures have been passed/ penalties have been imposed by a High Court/Supreme Court or against its Directors/Officers with regard to the abusive practices followed by their recovery agents. An operational circular in this regard would be issued
by November 15, 2007.
Its a humble request please co-operate & solve the issue at the earliest.
Recovery agents numbers: [protected]/ [protected]
Attached below documents:
1- Police complaint copy.
2- sample of my Mom's medical documents from 2008 to 2017. related to her surgery & health issue.