Kotak Mahindra Bank Complaints & Reviews

Sir
My name is rajendra bisu. My contact number is [protected]. I opened account in kotak mahindra bank. Bank representative came to me and told me that no need to maintain minimum balance and there is nothing type of transaction charges.
But i am still suffering from that charges.
My mobile number is [protected].
My email address is [protected]@gmail.com.
Those representatives were cheated me. They didn't give me any information about these types of charges

Their was an arbitration notice in my loan where I had to made a few pending payments..

Which I made but after clearing all the dues the lawyer is harassing me like not providing the withdrawal letter of an arbitration notice.. And also using bad language .. Which doesn't suits to a legal department employee..

I am attaching the screen shot of the lawyer which was appointed for the case by Kotak.. .. You can see the way he is talking to me when I simply ask him for the letter as he said..

I have also sent this same screenshot to the arbitrator from whom I got notice to appear in Sales court chamber ...

Now this is a harassment to the customers...

I filed a complain on 30oct regarding a payment.. They asked me for two working days.. But the problem is not yet resolved... I made a payment to act fibernet through kotak net banking.. And act fibernet did not receive the amount from kotak mahindra bank.. Today is the fourth day of my complain.. And daily i m making calls to them.. But no feed back

I opened the account in kotak mahindra and they guide me so wrong and didn't tell me the functions and feature of the d-mat account and start deducting my money from account without any permission... Such a worst bank i have ever be with i want to close my account and want my money refunded. I dont want to be with such a fraud bank anymore my rn guide my soo wrong didn't get the worst service like this. Refund my money and deactivate my account

This is arbind from faridabad delhi ncr regarding balance transfer from my existing runnig loan amount to kotak mahindra. I requested bt for my two loan one citi bank and second one bajaj finserv against respective amount around 357000 and 525000 through paisabazar to kotak on sept 2018 and loan spln 61592080 sanctioned with amount 900000 disbursed with roi 11.99 percent on 30th sept for same. Within 10-15 days one bt against citibank done sucessfully whereas second one for bajaj finserv still pending after passing one month. When checked with kotak i have been informed that you will have to pay pre-closer charges rs. 29000 to bank for this bt. During loan disbursement i wasn't informed about the same and i had given confirmation for disbursed amount only not for any additional amount in future. To resolve the issue i called no. Of times to kotak customer care and concern relationship manger but not getting any response and solutions. I wish to cancel second bt if possible if not proceed to cancel the entire loan. Requested same to bank but they denied for doing anything. They are mentally harressinng me. I am so helpless, very bad experienced with kotak customer relationship and customer care representative.
I am unable to pay any extra charges as same wasn't communicated to me earlier, kotak made calculation and estimated about outstanding balance and issued cheque dd to respective bank for loan closer now after a month no point to ask for additional amount.

I had a word with ramkesh sharma relationship manager but not getting proper response or resolution on this case. So bad experienced with kotak customer handling.

Requesting you please take a look into this on priority basis.

I am looking forward for your favourable

Thanks,
Arbind
[protected]

Sir my account number is [protected]
Name nikhil chauhan
I do a transition on 26 october on swiggy with net banking first transaction got failed
Transtion id kpg-[protected]
Pelase help me sir
My consumer helpline complaint number 988036
Thanking you
Nikhil chauhan
[protected]
[protected]

Hello..
I have kotak 811 account but now my account is freeze.. My money is locked thats why i am not able to withdraw my money. I already visited kotak mahindra branch but they told me to do a regular account with initial deposit of 10000/- but i dont have any cash.. My 2000/- is locked in my 811 account.
Please help me.. Please unfreeze my account as soon as possible.
I need money for my treatment.. Please help mebr...

On 28/10/2018 i had remitted an amount of rs1, 50, 000 from my kotak savings a/c#[protected] to another account of bajaj finserv account which belongs yo myself only.

The amount was debited from my account however the destination account was not credited with the amount.

I had been shown a transaction reference number zp57942e3d8a6cd and the status was shown as failure.

After contacting the kotak customer care i was informed that the amount shall be credited back to my kotak savings account within 72hours by the merchant. (Refer the trail mail)
Service request number

: sr#1-[protected]

However i would like to inform you that i am yet to receive the amount in my account and it has already been 96 hours of the transaction and 4 working days have passed.

Requesting you to please arrange for urgent reversal of the amount.
This is my registered email id as well.

Regards
Ankush gandhi
[protected]

I am receiving several calls from your agency about the credit card outstanding.in this regard i want to advise that i have no amount outstanding against me. However, if any amount is there, please arrange to provide the details as well as proof of that transaction against which i oew unpaid amount.
Due to this my cibil record is affected also, which i strongly disagree.
Please resolve my issue immediately, otherwise i shall be forced to refer the matter to banking ombudsman.

Regrds

Pankaj rastogi

Dear banker,

I dont hold account with your bank nor i have stood guarantor for any one. I work as branch head for one of the reputed it firms. One of my known person who studies with me in school and now he is connected with me on facebook has might have taken loan (Informed by your collection executive), their phone numbers are [protected], there are two person one male and one female who constantly call and abuse me, being busy its difficult for me to off my phone or keep my phone on silent mode as most of business now a days are done on phone. Please let me know how come i am responsible. I hope esteemed organization like kotak will look into this.

Regards,
Radhish

Hi this is Harish here from Mumbai, 10 years back my mom (Jaymala S Kharade) was granted personal loan from Ing vysya as she had good records with banks, repayment for the same was on time for almost more than a year. Later in 2009 she started facing health issues she under went multiple surgeries for her spinal cord & was on complete bed rest, because of which her entire business went in loss & our family was bankrupt even her treatment was carried in govt. hospital due to bankruptcy (Doc attached). We were her 4 children's who were totally dependent on her as we all were small during that period. We lost our father in year 2002 & she being the only earning member in the family, my small brother had to take 1 year gap from his further studies as we were facing financial issues.
From 2009 to till date she has not recovered properly, she cant walk properly. I also have all relevant hospitalized documents of her. All of a sudden after 7-8 years, from past few weeks we started getting call from Kotak for recovery of the said loan. They started abusing me, insulting me by calling number of times in a day, they even started calling my friends, my relatives at native place & also to relatives of my sisters husband who don't at all have any concern with the loan taken by my mom 10 years back. They abused & insulted all of them. What type of recovery is this? How can you insult & abuse people who not at all have any concern with the loan that you granted. If this process has to be followed than bank should take concern from all the friends & relatives prior to giving loan.
I even tried to speak up politely & spoke on settling up the loan account on behalf of my mom but the way they abused & insulted everyone in relatives & friends, I will take this matter further. I have all the voice recordings how they abused on call & started saying bhikari & kitno ki aulad hai apni maa se puch, etc. They have completely harassed & have disturbed me mentally.
From the time I grew up & started working, I have 6 years of relationship with Kotak bank, citi bank & HDFC bank I hold credit card as well as saving account with Kotak. Do check my record there is no single payment delay even for a day. But now I have decided to close my accounts with Kotak & deactivate my credit card. Even the loan repayments of HDFC & Citi of mine are on time.
Now they started calling at my office landline number where I am working & threaten to call up HR & abuse them as well so that I lose my Job. I just want to say if this thing happens then Kotak Mahindra bank will be whole & sole responsible for my Citi & HDFC loan payments, also i wont be able to pay my dues on Kotak credit card if I loose my Job. I'm the only member earning in the family now & my mom & small brother are dependent on me, which will again lead my family to bankruptcy.
The default by my mom was not at all a willful default, your concerned person can also verify the same. If we family were willful defaulters as said by your executors then I wouldn't had a good track record with all 3 banks as mentioned above.

We have logged a police complain by the harassment of recover agents. If they don't stop harassing my friends & relatives then will take this matter further & file case.
As per point no. 5.7 in RBI circular DBOD.NO.BP.40/21.04.158/2006-07 dated November 3, 2006 it clearly states that privacy of customer information should be maintained,
RBI circular point no. 5.7.3 (The bank and their agents should not resort to intimidation or harassment of any kind either verbal or physical against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the debtors’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.)
also refer below points from wide circular no. DBOD.No.Leg.BC.75/09.07.005/2007-08, on page 4 it states that:
172. In view of the rise in the number of litigations against banks for engaging recovery agents in the recent past, it is felt that the adverse publicity could result in serious reputational risk for the banking sector as a whole. An urgent need has, therefore, arisen to review the policy, practice,
procedure involved in the engagement of recovery agents by banks in India. Accordingly, banks are urged to follow prescribed specific considerations while engaging recovery agents.
173. Complaints received by the Reserve Bank regarding abusive practices followed by a bank’s recovery agents would invite serious supervisory disapproval. The Reserve Bank would consider imposing a temporary ban (or even a permanent ban in case of persistent abusive practices) for engaging recovery agents on those banks where strictures have been passed/ penalties have been imposed by a High Court/Supreme Court or against its Directors/Officers with regard to the abusive practices followed by their recovery agents. An operational circular in this regard would be issued
by November 15, 2007.
Its a humble request please co-operate & solve the issue at the earliest.
Recovery agents numbers: [protected]/ [protected]
Attached below documents:
1- Police complaint copy.
2- sample of my Mom's medical documents from 2008 to 2017. related to her surgery & health issue.

My name is amit singh [protected] and my and i am using kotak mahindra credit card from last 6 year but this time due to my busy schedule i hv forgot to repay the minimum amount against my credit card which wash something just 1000 rs but i got call from some kotak mahindra bank recovery agent and the start abusing me for just 1000 rs! Goons! How can such reputed banks has goons in there team to recovering of money!! They don't even check the customer background with bank they just need money is it!! It's very shame this kind of careless behaviour of bank with no reply i had tweeted on there official account but still there is no positive reply. I got the call from this number ‭
+[protected]‬ (Recovery agent) and the best part was she was a girl those u don't know how to deal with customers and how to talk atleast.. Please suggest me some legal action on this kind of ppl.

Abusing and unethical languages use for emi bounce

My name is amit singh [protected] and my and i am using kotak mahindra credit card from last 6 year but this time due to my busy schedule i hv forgot to repay the minimum amount against my credit card which wash something just 1000 rs but i got call from some kotak mahindra bank recovery agent and the start abusing me for just 1000 rs! Goons! How can such reputed banks has goons in there team to recovering of money!! They don't even check the customer background with bank they just need money is it!! It's very shame this kind of careless behaviour of bank with no reply i had tweeted on there official account but still there is no positive reply. I got the call from this number ‭
+[protected]‬ (Recovery agent) and the best part was she was a girl those u don't know how to deal with customers and how to talk atleast.. Please suggest me some legal action on this kind of ppl.

I am working in one of the biggest mnc, few months back they came to our office offering zero balance saving account and lifetime free credit card.

I refused for the credit card, but he said "sir sirf jeb mein rakhiye use mat kijiye, lifetime free hai"

Translate - sir its lifetime free even if you don't use it.

And now today they have charged me the annual fee and refusing to reverse it.

Also since i used it once and immediately paid back, they are saying that sir you have used the card that's why we can't reverse it.

Same thing has happened with other employees to.

They even opened the account of minimum 50k balance after saying that its 0 balance account.

Very bad experience.
Very bad customer support.

Mobile number - [protected]

Respected sir /madam,
My name is immanuel dcosta, i would like to bring to your notice that i'm having a huge trouble with your bank people at my home, where people are coming and harassing myself and my family. When i have used my credit card for just 15, 000 for a phone and have paid back, i have not known that someone has using my card for the last year and i have given an complain to your customer service department, stating that i have lost my wallet and with my cards in it. And i have'nt receive any message or an e-mail from kotak mahindra bank. And even after payments i get emails from a different a/c from your kotak bank that i need to pay 40, 000 when i have not taken or swiped the credit card. And recently a month back on september 7th 2018 a guy named divakar had collected 9500 rupees and prabhuram had collected 4950 rupees from me and another guy calls by name selvakumar and informed that i have still 40, 000 to pay balance. I would like to know for 15, 000 rupees payments i'm paying every month till today... Its been more that what i have taken, where i'm paying almost to 4 years now.. And i would not your people and your bank, after all my payments i still get people coming to my door step and also calling and said that they are from courier service with your bank name and harassing myself and my family that i should pay, when i call and ask for statements they would say pay the money first and then they will give all the statement. I would like you to solve my problem please.

I did not order any credit card but i got a message stating credit card delivered. I got a bill of 234 rupees which is been deducted from my kotak savings account.
How can bank issue credit card to s stranger on my name.
I had mailed so many times called to the customer but there is no proper action taken. If the problem is not solved i need to take legal actions against the bank.

Sir my name lokesh few months back i have applied for bank job and i have paid 1680rs for application form and next week they called me and ask to pay 3500 and i said i am unable to pay after that they did call when i call to the first number her name is harsoul sharma her mobile was swith off this is not correct they cheated me after paying 1680 I need my money back

Money is deducted from my account for the purpose of booking a ticket in irctc on[protected]. But the ticket was not booked. Irctc members told me that they didn't receive the money. It is the problem of the bank and it is the responsibility of the bank to credit the money again. So please resolve the issue as early as possible.

Ref. No: kpg-[protected]

Hi this is vikash sharma my crn #[protected]. I have openened an salary account with kotak mahindra under the colabration of them with indiamart intermesh in noida in august 2017 however i quiet my job in very first month. The sells agent who offered me this bank account assured me that they will automatically transfer this account to my hometown jaipur and send me my credit card too at the same address however they never do so, i tried calling that sales person but after the opening of account they never attended my call even though the custormer care is wrost and they never try to help you with any of your concern. Now they charged me for credit card, for an card which was never sent to me with no undertaking signature at all, the sells person are totally mis-leading and just try to make you open account. Afterwards i have tried to close my account too but never got any information from jaipur vaisali nagar branch and asked me to contact branch new delhi. Which sounds totally stupid as am based in jaipur and why i have to travel delhi just to close an bank account which was opened because of mis-leading promises from their sells officors.
Am totally frustrated now from such an fraulent service from kotak mahindra and their custormer service.
I request you guy"s to close my account and that sitty credit card which was never sent to me even though i tried a numerous times to get it from you guys.

Thank you
Hope you guys help me this time

Dear sir/ma'am,
I have credit card of kotak bank crn[protected], 1) on 7th february, had called costumer care kotak bank-[protected]. Customer care executive informed me that my total dues is rs.96288/-. 2) then i requested to convert my dues in 12 emis.
3) apart of that customer care executive informed me that first i have to pay rs.4900/- immediately for small dues. 4) then remaining amount will rs.91389 will convert into...