Kotak Mahindra Bank — unauthorised money deduction from account | |||
Hello Myself Prateek Singh, I am from pune Maharstra. I have a bank account in Kotak bank Kalyani Nagar, Pune. Bank has deducted almost 1000 rupees last month with message main balance non maintenance. the transaction of rs 554.31, 383.62, 29.50 happens illegally on 25th march 2019. I did not receive any email or message from bank about the charges of minimum balance non maintenance prior. I think without a prior message to customer and without customer notice deducting money from account is completely illegal. I want my money back in my account ASAP. my email id is [protected]@yahoo.co.in and CRN is 37422800. Kindly help me to get my money back, I'm a middle class person and deduction of this much of amount affect my family expanses a lot. Was this information helpful? | |||
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Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Transaction decline of RS-150 but still amount deducted from my account & more than 48hrs will be taken & doesn't give back my deducted amount & also customer helpline doesn't work. & I dont know what to do
Sir
I have tried to opening new account
In kotak Mahindra Bank Baramati Branch
since last 2 month.
And I have deposited 2000/- rs for new account. but still haven't got account number.
I am unsatisfied about Bank service
Please do the needful
Regards
Bharat Bist
[protected]
I have tried to opening new account
In kotak Mahindra Bank Baramati Branch
since last 2 month.
And I have deposited 2000/- rs for new account. but still haven't got account number.
I am unsatisfied about Bank service
Please do the needful
Regards
Bharat Bist
[protected]
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when you opened this account with the said bank, you signed an account opening document where it must have stated that a minimum monthly or quarterly balance needs to be maintained.
The bank does not have to give you the notice to charge you any penalty for not maintaining the same. As it's your responsibility to maintain this balance for which you agreed with the bank by signing the account opening and maintenance form.
The charges are hence legal and standing.
But, you can always contact your bank manager and speak to him/her and state them that you had a dire financial situation for the said month like you explained above and ask for this penalty to be waived off. This can be done by the bank and if you ask them in writing, it will be even better.
Explain your circumstances and request for a cancellation of the penalty charge.
Please try to maintain your minimum balance as like explained above, its the bank's duty to inform you of the same and you will not have to pay any penalty charges.
Hope it helps.