Kraftly Customer Care
Kraftly
Customer satisfaction rating: 9%
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46
COMPLAINTS

Kraftly Customer Care

Kraftly

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Address
Plot No. B, Khasra - 360, Sultanpur, MG Road
New Delhi
New Delhi District
Delhi
India - 110030

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
9%
Complaints
46
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kraftly related photos (10)

Kraftly Complaints & Reviews

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Kraftly — I complaining about wrong product

 Abhay Medhekar on May 28, 2018
Wrong product delivered ...so plz refund me my money and pick your shipment from me... Plz help me......
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Kraftly.com — item supplied is completely different to either replace or refund my amount

 sandeep@lee2 on May 5, 2018
I ve ordered a day n night sunglasses from kraftly.com via order no #[protected] and paid rs 402 and on 4th may 2008 i received the item but after opening the pkt ifound a completely different and cheap sunglass as shown in their advertisement. I feel cheated. Ihence request you to kindly exchange with ote one shown in the advt. Or else refund my amount asap. My name is sandeep mohanty and mob no - [protected]. Please do the needful....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Kraftly — my money taken by the company without order confirmation. [Resolved]

 Safwana on Apr 24, 2018
I ordered a klassy collection rubber belt simple and sobber chronograph pattern black and white women watch through my debit card. The amount is taken but my order is not confirmed and i didn't receive any messages about the confirmation of my order. So please consider it and let me get the order soon. Or please refund my money rs 569 to my account....
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Kraftly — return my 3 pieces kurti [Resolved]

 Goutam Nayek on Apr 18, 2018
Dear team,

This has reference to my order no. #[protected]. This is inform you that i have received one parcel of kurty from you just now. Please note that i have ordered “pure cotton kurty"..

I am surprised to see that i have received the semi cotton instead of parcel.

The material you have sent to me is not my choice. You are requested to please return this material immediately and please refund my money of rs.790/- my account.

Yours regards

Goutam nayek

Ph-[protected]...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Kraftly — return and exchange

 Mirza Jaffar Baig on Apr 9, 2018
Please return my order
My order number:[protected]
Product : sunglasses
Reason : wrong product, i have ordered white frames multi color s-ports sunglasses for men - 0 whfran9q132ice213091 and i got black sunglasses that to glass frames broken
Not satisfied and i need my order to replace (
White frames multi color s-ports sunglasses for men - 0 whfran9q132ice213091) if not then please refund my money....
Complaint comments  Read comments [3]Complaint category Sports & Recreation

Kraftly — I need my parcel

 Indhu Elango on Mar 23, 2018
Hi, i'm indhu. I have ordered two parcels.. Still i didn't get those parcel. Korear man called me and messaged like your parcel cancel and said "please call me". Again i called him, he doesn't response to me. This month 18 the and 19 th, i have ordered two products. Could please check my parcel and response me. If parcel was cancelled to delivering, then when could my money will return my account.. Please let me know....
Complaint comments  Read comments [6]Complaint category Clothing, Shoes & Accessories

Kraftly — sunglass/deducted 1618rs not refunded [Resolved]

 Indrashis Das on Mar 17, 2018
I’m going on facing these problems whenever i’m trying to complete any transactions through my debit card or any payment wallets. Kindly check. And 809rs deducted from my ola money today 17/03/2018 for a product but the process wasn’t completed and my ola money is showing zero balance, and my order isn’t yet placed. How would i trust with this online transactions then in kraftly, the first impression ain’t that good.
Pathetic service, again 809rs was deducted and my product wasn’t placed for delivery... Is this some kind of a joke, when you are having problem with the ola money...
Complaint comments  Read comments [7]Complaint category Clothing, Shoes & Accessories

Kraftly — refund not received

 Ashok Sethia on Mar 16, 2018
I have placed order[protected] on 4th feb 1918. Also returned it. Via airlink broadwat service bearing no date[protected] no17622. They have received it but till date they have not refund my monney. Several times trying to request them but they r not taking action and still they r not refunding. They r tring to cheat. Pl pl take necessary steps. Their phone no [protected]...
Complaint comments  Read comments [6]Complaint category Online Shopping

Kraftly — back cover retran

 harisankarmeghwal3110@gmail.com on Mar 12, 2018
Dear readers and friends, The website kraftly.com is not reliable for your shopping and buying stuff. The website provides poor delivery timelines and fake products. Even misplaces the products for earning profits to which they refuse to return. The customer care does not care about anyone and never contact back for problems.I ordered a cover for my sumsung j7 but they misplaced my product bad. I ordered a cover with printed dollar signs on it as I was really bored of my old cover which I have been using for 2 years. The estimated delivery was supposed to arrive in 3-5 working days but it reached...
Complaint comments  Read comments [4]Complaint category Education

Kraftly — fake product delivery and return not done yet

 Devbrat Dubey on Mar 10, 2018
I have orderd metal sunglasses orser no. [protected] with the offer of free shipping on payment by online and cash back of rs. 125/- by mobikwik wallet..

I have orderd by mobikwik wallet but no refund of shipping charge and no cashback has been received.

And the product was showing on wall is rayban original metal sunglass, bit thw delivered product is duplicate fibre product without logo.

I have inneriate return but after initiated return 2times also it has not been repicked ir no responce from company.

Now i have decided to go to the...
Complaint comments  Read comments [3]Complaint category Online Shopping

Kraftly — sharee

 Bbulbul on Mar 6, 2018
Order no [protected].. Kashmeera fashion pink shared with blouse... Add and original so different.. I m not satisfied& want to return it.. And want to take back my money ₹ 1084/-. At d advertise d product quality shows very good but when it was received it s so cheap quality.. They told blouse s bangalore silk but it's fake. I think it ll b that when we receive product we must be checked.. Then there s no prob.. If i m not satisfied i ll not receive.. So return problem s not arise...
Complaint comments  Read comments [2]Complaint category Credit Cards

Kraftly.com — refund

 rumelidey on Feb 28, 2018
Order no. [protected] the product had been returned on 10.02.2018 and refund initiated on 13.02.2018. I received a mail from kraftly on 19.02.2018 stating that my bank account details are incorrect and they need the correct account details. I provided the same on 19th itself and after me following up on 20.02.2018 the refund was initiated on 20.02.2018 and till date there is no credit in the account. The customer care executives of Kraftly has absolutely no record of the series of events and i have to repeat the same sequence each time i call the customer care.And till now i havent received any...
Complaint comments  Read comments [4]Complaint category Other

Kraftly — ray ban

 SANAD SHAIKH on Feb 27, 2018
The product you have given is dublicate and i want black one you have given me blue sun glasses i m totally unhappy with this product because i have choosen the black sun glasses of rey been you have given me blue sun glasses and the quality of sun glasses is very low which i able to get from outside for chip price i have totally loss for this sun glasses i want to replace it because i want black i have choosen the black one it is not my fault this app is showing the images of product nice but once you buy you are not getting the same...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Kraftly — product not delivered as per order and poor customer service

 subhashpai67 on Feb 16, 2018
I had ordered 1 No foldable Sun Glass with Black Pouch for keeping foldable sunglass. This was ordered based on the image posted on the website.

The item delivered was not as per image . The sun glass was supplied but the pouch was not at all as per image. The pouch supplied is of poor quality (cloth) and it can not store glass in folded condition and does not fit also.

I wrote to kraftfly requesting them to advise seller to send the pouch separately. They took lot of time to reply and correspondence was going on through email till many days. They asked me to take up...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Kraftly — order sunglasses but not delivered

 Pramod222 on Feb 11, 2018
I was order sunglasses and pay online all amount, but they not deliver product and i got msg and email form them your order has been successfully delivered. I suggest to people do not buy a single product from this site. Here is the msg which i received "hey, your aqua blue color square sunglas with #[protected] has been successfully shipped. Check your kraftly account to track your order....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Kraftly — refund for return of damaged sunglasses

 Amita Sawant on Feb 1, 2018
I had purchased black aviator Ray Ban sunglasses from kraftly. First of all they claim that it's is original Ray Ban glasses which is not true so they are cheating people by saying that. Secondly when I received the product the glass had a crack so I requested for a return. They have taken back the glasses but i have not yet received my payment in the bank account details of which are already sent to them. I tried sending my query in their chat forum. But I haven't received any reply....
Complaint comments  Read comments [2]Complaint category Other

Kraftly — for return

 Deepa Vishwakarama on Jan 14, 2018
I want to return product. The product isn't that i 've ordered. I don't like the product material also. Quality is not good... So i truly request u to return that product... Plz return this product. Return me orderd in the address which send me. This site is not good for selling... So refund me my money... Send me actual detail to return the product... Plz proses it......
Complaint comments  Read comments [2]Complaint category Banks

Kraftly — minha fashion jewellery

 Madhu02 on Jan 13, 2018
I ordered the product minha fashion jewellery of 6 set of necklace and it was supposed to be delivered on dec 28 2017. But it got delayed and arrived on jan 01 2018 with out any prior message. Hence i was not able to receive it and it was received by one of my friend. When i got the parcel it was already 5 days passed after the delivery so that i could not return it. The problem with the product is it's not the same that i ordered. The pink colour necklace is not their in the box, instead i got the black one which i don't want.
Please advise how can i return it....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Kraftly — refund of cash

 Nimmy Joseph on Dec 27, 2017
I purchase pmm creation kurtis for women (Cotton, white, length:-42 inches) from kraftly but it is very transparent so i decided to return it... My order id is : [protected].. I packed & returned my purchasing product to seller through corrier on 14/12/2017 to the address they sent to me in e-mail.. The corrier is reached there in rajasthan.. But the corrier man didn't reach the seller's address given me through e - mail by kraftly.. The corrier man called them many times but they don't take the call... The company mailed me to refund my cash whenever the product reach back to seller.. But till...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Kraftly.com (Angel Enterprise) — refund money

 ghm90665 on Dec 24, 2017
I have buy one men hand watch in kraftly.com through online vide order no[protected] the product quality was not good and l have not given good product so i have returned the product but still the money is not refunded so pls take this complaint and refund my money as early as possible and my total amount is rs. 459
And more over they telling that 5 working days it's already 10 days over so please take this compliant and do as best...
Complaint comments  Read comments Complaint category Credit Cards

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