Kraftly Customer Care
Customer satisfaction rating: 13%
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Kraftly Customer Care


Plot No. B, Khasra - 360, Sultanpur, MG Road
New Delhi
New Delhi District
India - 110030

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Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Kraftly related photos (13)

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Kraftly Complaints & Reviews

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Kraftly — no tracking system of my order

 Sanju Sankalp on Sep 8, 2018
I have ordered panassh 22k gold plated designer kundan mangalsutra pendant with chain mg-32 from your order #[protected]
But not getting tracking record
Please provide this... Your tracking shipped id is not working... And there is no cash on delivery system... Order is prepaid by me and now no link for tracking g order is available... Provide link... Lr at least send emails. Or message on my mobile number...
I shall be very thankful...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — refund related [Resolved]

 sushil vitole on Aug 13, 2018
I ordered a shirt for INR 768 but i received a cheap quality product.
i am waiting for the refund since 31st July 18.
they have cheated me, their service is very turn pathetic . I had to spend my hard own money to return the product. please help me to get my refund
Order id - [protected]
I called customer care no one answered my call. It took long time for me to reach them I have been trying to speak to them for 2weeks no help at all....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Kraftly — regarding 2 shirts purchased [Resolved]

 deepali s bansal on Aug 8, 2018
I have complained twice the day i received your 2 shirts but there is no one to respond and collect back this shirts. As per your policy you collect in 5 days but now more than 10/12 days have passed. My ticket no is 15958924/ pictures you show very neat and clean shirt and good quality but when it gets delivered to customer it looks as we have purchased from roadside...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Kraftly — fake sunglasses with different color received

 jayanth1990 on Jul 26, 2018
Hi, It is really bad to receive highly cheap quality sun glasses and it is also very different in color and design that i ordered thru online.

My order number is #[protected], which completely out of what i have ordered.

This is 2nd time i am receiving one of the worst product frm kraftly

Please stop selling fake items please.
Return my money...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Kraftly — product variety is low

 yogi pareek on Jul 22, 2018
I want to return this item.. It's varity is very low... I don't satisfied with it... And i got different item... I am completly unsatisfied with it.. I want to return it right now and i want to get my refund payement immediatly... Please take an action on my problem... And process it imediatly... Please accept my complaint and refund my payment right now......
Complaint comments  Read comments [2]Complaint category Other

Kraftly — different product

 shivamoga on Jul 12, 2018
Date : 12/07/2018
Client number : [protected]
Description : i have ordered different product from ( but they handed me different product... Its not this time only, first time also they did like this & charged me 1099 & they didn't refund or return the product. Now at this time also they charged 1129 when i call them they are not giving response at all
Resolution : refund...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Kraftly — buy a bed item

 Dipesh Chhaiya on Jun 25, 2018
Jenraly i cancel my order. But your system is not cancel my order. So please i hungry request refund my amount and take you product. Your products is so bad. L have not interested to buy this product. Your system problem i can't cancel my order so please take your products. My product name (Designer transpreant gold anal) my order id is[protected] so please....
Complaint comments  Read comments [5]Complaint category Online Shopping

Kraftly — delay of order

 Shashikant Sahoo on Jun 24, 2018
I had ordered one pink n one red shirt on 14th june 2018, where i received the red one on 20th june n still waiting for the pink one which i needed badly for today, but still it's showing it dispatched on 24 june, as a customer what should u expecting from me, should i rate u highly, after times i request for a call back didn't got any satisfied and... I m going viral this on social media...

Very bad service... Don't even expected...
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Kraftly — I complaining about wrong product

 Abhay Medhekar on May 28, 2018
Wrong product delivered plz refund me my money and pick your shipment from me... Plz help me......
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories — item supplied is completely different to either replace or refund my amount

 sandeep@lee2 on May 5, 2018
I ve ordered a day n night sunglasses from via order no #[protected] and paid rs 402 and on 4th may 2008 i received the item but after opening the pkt ifound a completely different and cheap sunglass as shown in their advertisement. I feel cheated. Ihence request you to kindly exchange with ote one shown in the advt. Or else refund my amount asap. My name is sandeep mohanty and mob no - [protected]. Please do the needful....
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Kraftly — my money taken by the company without order confirmation. [Resolved]

 Safwana on Apr 24, 2018
I ordered a klassy collection rubber belt simple and sobber chronograph pattern black and white women watch through my debit card. The amount is taken but my order is not confirmed and i didn't receive any messages about the confirmation of my order. So please consider it and let me get the order soon. Or please refund my money rs 569 to my account....
Complaint comments  Read comments [8]Complaint category Clothing, Shoes & Accessories

Kraftly — return my 3 pieces kurti [Resolved]

 Goutam Nayek on Apr 18, 2018
Dear team,

This has reference to my order no. #[protected]. This is inform you that i have received one parcel of kurty from you just now. Please note that i have ordered “pure cotton kurty"..

I am surprised to see that i have received the semi cotton instead of parcel.

The material you have sent to me is not my choice. You are requested to please return this material immediately and please refund my money of rs.790/- my account.

Yours regards

Goutam nayek

Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Kraftly — return and exchange

 Mirza Jaffar Baig on Apr 9, 2018
Please return my order
My order number:[protected]
Product : sunglasses
Reason : wrong product, i have ordered white frames multi color s-ports sunglasses for men - 0 whfran9q132ice213091 and i got black sunglasses that to glass frames broken
Not satisfied and i need my order to replace (
White frames multi color s-ports sunglasses for men - 0 whfran9q132ice213091) if not then please refund my money....
Complaint comments  Read comments [3]Complaint category Sports & Recreation

Kraftly — I need my parcel

 Indhu Elango on Mar 23, 2018
Hi, i'm indhu. I have ordered two parcels.. Still i didn't get those parcel. Korear man called me and messaged like your parcel cancel and said "please call me". Again i called him, he doesn't response to me. This month 18 the and 19 th, i have ordered two products. Could please check my parcel and response me. If parcel was cancelled to delivering, then when could my money will return my account.. Please let me know....
Complaint comments  Read comments [6]Complaint category Clothing, Shoes & Accessories

Kraftly — sunglass/deducted 1618rs not refunded [Resolved]

 Indrashis Das on Mar 17, 2018
I’m going on facing these problems whenever i’m trying to complete any transactions through my debit card or any payment wallets. Kindly check. And 809rs deducted from my ola money today 17/03/2018 for a product but the process wasn’t completed and my ola money is showing zero balance, and my order isn’t yet placed. How would i trust with this online transactions then in kraftly, the first impression ain’t that good.
Pathetic service, again 809rs was deducted and my product wasn’t placed for delivery... Is this some kind of a joke, when you are having problem with the ola money...
Complaint comments  Read comments [7]Complaint category Clothing, Shoes & Accessories

Kraftly — refund not received

 Ashok Sethia on Mar 16, 2018
I have placed order[protected] on 4th feb 1918. Also returned it. Via airlink broadwat service bearing no date[protected] no17622. They have received it but till date they have not refund my monney. Several times trying to request them but they r not taking action and still they r not refunding. They r tring to cheat. Pl pl take necessary steps. Their phone no [protected]...
Complaint comments  Read comments [6]Complaint category Online Shopping

Kraftly — back cover retran on Mar 12, 2018
Dear readers and friends, The website is not reliable for your shopping and buying stuff. The website provides poor delivery timelines and fake products. Even misplaces the products for earning profits to which they refuse to return. The customer care does not care about anyone and never contact back for problems.I ordered a cover for my sumsung j7 but they misplaced my product bad. I ordered a cover with printed dollar signs on it as I was really bored of my old cover which I have been using for 2 years. The estimated delivery was supposed to arrive in 3-5 working days but it reached...
Complaint comments  Read comments [4]Complaint category Education

Kraftly — fake product delivery and return not done yet

 Devbrat Dubey on Mar 10, 2018
I have orderd metal sunglasses orser no. [protected] with the offer of free shipping on payment by online and cash back of rs. 125/- by mobikwik wallet..

I have orderd by mobikwik wallet but no refund of shipping charge and no cashback has been received.

And the product was showing on wall is rayban original metal sunglass, bit thw delivered product is duplicate fibre product without logo.

I have inneriate return but after initiated return 2times also it has not been repicked ir no responce from company.

Now i have decided to go to the...
Complaint comments  Read comments [3]Complaint category Online Shopping

Kraftly — sharee

 Bbulbul on Mar 6, 2018
Order no [protected].. Kashmeera fashion pink shared with blouse... Add and original so different.. I m not satisfied& want to return it.. And want to take back my money ₹ 1084/-. At d advertise d product quality shows very good but when it was received it s so cheap quality.. They told blouse s bangalore silk but it's fake. I think it ll b that when we receive product we must be checked.. Then there s no prob.. If i m not satisfied i ll not receive.. So return problem s not arise...
Complaint comments  Read comments [2]Complaint category Credit Cards — refund

 rumelidey on Feb 28, 2018
Order no. [protected] the product had been returned on 10.02.2018 and refund initiated on 13.02.2018. I received a mail from kraftly on 19.02.2018 stating that my bank account details are incorrect and they need the correct account details. I provided the same on 19th itself and after me following up on 20.02.2018 the refund was initiated on 20.02.2018 and till date there is no credit in the account. The customer care executives of Kraftly has absolutely no record of the series of events and i have to repeat the same sequence each time i call the customer care.And till now i havent received any...
Complaint comments  Read comments [4]Complaint category Other

Recently Discussed

10 days ago
no tracking system of my order
18 days ago
refund related
26 days ago
product variety is low
regarding 2 shirts purchased
buy a bed item

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