Lenskart Complaints & Reviews

My Order ID: [protected]
I placed my order in person, in a store on the 31st of July. I got a text with the OTP for receiving the delivery on the 1st of August. However, I was not contacted for the delivery, I simply got a message on the 2nd of August saying that my order has been delivered.

I would ideally like my order delivered or refunded. Thank you

I had ordered a spec and got message that ' order is out for delivery' from DTDC (with a OTP) and after sometimes got another message that LENSKART order V98543281 is delivered though no one contacted me from yesterday (22nd March, 2025) . Even in Lenskart order status is showing 'delivered'. There is no way to complain about delivery agency in the order status. Till now 23rd March, 4.58pm, it has not been delivered or no one from either LENSKART or DTDC contacted me about this shipment.

I am writing to formally express my disappointment with the service I received at your Lenskart, Maninagar branch (Shop No. 1, Shreekar Avenue, Bairavnath Road, Maninagar, Ahmedabad, 380008).

On March 15, 2025, I visited the store for an eye checkup and placed an order for Aqualens contact lenses worth ₹598. I was assured that my order would be ready for pickup on March 17. However, on March 18, I received a call informing me that due to an internal mistake (not the store's fault, as per the caller), a liquid solution had been received instead of my lenses. I was then given the option to place a new order, which would arrive within 2-3 days.

To my frustration, today I received another call asking whether I wanted a refund or a fresh order. When I questioned the repeated delays, the representative was disinterested in resolving my issue and insisted on processing a refund instead of fulfilling my original order. When I asked for his name, he simply said "Maninagar branch" and nothing more. Worse, when I expressed my frustration over this delay and inconvenience, he laughed over the phone, which I found highly unprofessional.

I expect a response from your team regarding this matter. Looking forward to your prompt resolution.

Hi
I purchased 2 spectacles (Vincent Chase Glasses and Polarized sunglasses Ref #[protected]) from Lenskart Chinthamani store in Chennai in July 2024 which are of inferior vision quality due to manufacturing defects.
I had got progressive lenses made for both by paying almost 20, 000 rupees. I had taken a doctor’s prescription while purchasing and was assured that all the quality control will be done and will receive high precision glasses for my daily use. However that was not the case. I was supplied with glasses which my eyes could never adjust with. The staff have very poor knowledge about progressive glass requirements and they just sell by over promising and under delivering.
Inspite of trying multiple times to use and get adjusted to new glasses and sunglasses, every time I use them, I get severe eye pain, headache and nausea. I cannot keep either of them on for more than 10 mins. This is after paying 20, 000 which is not easy money.
As I was away travelling, I was unable to go back to the store and am using my old specs till now. The Lenskart glasses are unused and in new pristine condition. I have now visited the store to complain about them. When I gave them to Deepika your store employee with the details of my issues, she readily accepted both the glasses and said they will remedied asap and asked me to come back the next day.
I went again next day and this time she changed the narrative totally - she took them both and said as its beyond 30 days, she will now lodge a warranty claim request but cannot guarantee action as their team will decide if it can be changed or not. The glasses are with the store and I was told not to wait but will receive resolution in watsapp.
The same day the claims were notified as rejected, much to my dismay after all the false promises made when I purchased as well as when I revisited to complain.
I want to express how disappointed I am with the quality of specs which are of no use to me at all. I understand there will be adjustment issues with new pair of specs but NEVER in my 30 years of wearing specs have I had severe eye pain, headache and nausea.
The staff are not knowledgeable about anything else other than to sell and make profit for the store. They do not know how to handle specific customer issues or needs like progressive lenses. I feel I have been cheated to use inferior glasses even after being out of pocket for upto 20000 rupees.
The store employee is still having both my specs and sunglasses and neither have they bother to call me to return or to update. This is the most pathetic customer service I have ever encountered.
As the glasses are totally new, unused and an absolute waste to me, I want my money to be refunded to me asap.

I visited the store at Sector 15, Faridabad, Haryana with my family.
We entered the store at 9:30 PM, and the second we entered, your staff member named RAM SAHU said “ma’am close ho gya”.
None of your staff member addressed us. And the same guy after while said “ma’am maine yeh sab arrange kr diyaa, ise disturb mt kro…hume bhi ghar janaa hota..humari bhi family aap kyaa chahte ho hum ghar naa jaaye.”
On requesting…he added “theek h ma’am 10 bjte hi hum light off kr denge, aap dekhte rhene”.

It was so disrespectful, and i need a strict action to be taken.

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart and I am literally Disappointed from the Making of Lenskart because because I have get best service from Supriya madam

She had Explained us very well

I have taken Computer Eye Bluecut, Progressive, and Bifocal Specks

I am using other Brand Product us Kodak from Long time never get any Scattered Problem uptill now

But Number vision have taken correctly and Slightly number had increased of me and parents after eye testing we 3 person having problems in the Speck I can't see Computer language the words are getting Scattered and even my Dad also

One Speck I have given to store rest 2 Speck are with me kept aside by Dad have knee problem while purchasing time and collecting time we have went

We can't able to visit multiple times

It is humble request to all High authorities PREETI GUPTA, JAYESH TULSIDAS MERCHANT, NEHA BANSAL, PEYUSH BANSAL, SARTHAK MISRA, ANANT GUPTA and HARESH BALANI PRIBHU Please do the needful and Give us Correct Vision of Specks because this 3 Specks is not useful to us

All vision of me and parents are getting shattered and my Head is having pain after viewing the Words

I have elaborate the Concern to store

Thanks and Regards
Swapnil Shivalkar
[protected]

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart and I am literally Disappointed from the Making of Lenskart because because I have get best service from Supriya madam

She had Explained us very well

I have taken Computer Eye Bluecut, Progressive, and Bifocal Specks

I am using other Brand Product us Kodak from Long time never get any Scattered Problem uptill now

But Number vision have taken correctly and Slightly number had increased of me and parents after eye testing we 3 person having problems in the Speck I can't see Computer language the words are getting Scattered and even my Dad also

One Speck I have given to store rest 2 Speck are with me kept aside by Dad have knee problem while purchasing time and collecting time we have went

We can't able to visit multiple times

It is humble request to all High authorities PREETI GUPTA, JAYESH TULSIDAS MERCHANT, NEHA BANSAL, PEYUSH BANSAL, SARTHAK MISRA, ANANT GUPTA and HARESH BALANI PRIBHU Please do the needful and Give us Correct Vision of Specks because this 3 Specks is not useful to us

All vision of me and parents are getting shattered and my Head is having pain after viewing the Words

I have elaborate the Concern to store

Thanks and Regards
Swapnil Shivalkar
[protected]

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart and I am literally Disappointed from the Making of Lenskart because because I have get best service from Supriya madam

She had Explained us very well

I have taken Computer Eye Bluecut, Progressive, and Bifocal Specks

I am using other Brand Product us Kodak from Long time never get any Scattered Problem uptill now

But Number vision have taken correctly and Slightly number had increased of me and parents after eye testing we 3 person having problems in the Speck I can't see Computer language the words are getting Scattered and even my Dad also

One Speck I have given to store rest 2 Speck are with me kept aside by Dad have knee problem while purchasing time and collecting time we have went

We can't able to visit multiple times

It is humble request to all High authorities PREETI GUPTA, JAYESH TULSIDAS MERCHANT, NEHA BANSAL, PEYUSH BANSAL, SARTHAK MISRA, ANANT GUPTA and HARESH BALANI PRIBHU Please do the needful and Give us Correct Vision of Specks because this 3 Specks is not useful to us

All vision of me and parents are getting shattered and my Head is having pain after viewing the Words

I have elaborate the Concern to store

Thanks and Regards
Swapnil Shivalkar
[protected]

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart and I am literally Disappointed from the Making of Lenskart because because I have get best service from Supriya madam

She had Explained us very well

I have taken Computer Eye Bluecut, Progressive, and Bifocal Specks

I am using other Brand Product us Kodak from Long time never get any Scattered Problem uptill now

But Number vision have taken correctly and Slightly number had increased of me and parents after eye testing we 3 person having problems in the Speck I can't see Computer language the words are getting Scattered and even my Dad also

One Speck I have given to store rest 2 Speck are with me kept aside by Dad have knee problem while purchasing time and collecting time we have went

We can't able to visit multiple times

It is humble request to all High authorities PREETI GUPTA, JAYESH TULSIDAS MERCHANT, NEHA BANSAL, PEYUSH BANSAL, SARTHAK MISRA, ANANT GUPTA and HARESH BALANI PRIBHU Please do the needful and Give us Correct Vision of Specks because this 3 Specks is not useful to us

All vision of me and parents are getting shattered and my Head is having pain after viewing the Words

I have elaborate the Concern to store

Thanks and Regards
Swapnil Shivalkar
[protected]

My name is Isha Sachdeva,
I hope this message finds you well. I wanted to bring to your attention an issue Yesterday I visit at the Kirti Nagar branch. One of the staff members, Vishal, was quite disrespectful during our interaction. His manner of speaking was unprofessional and lacking in courtesy.
I believe that maintaining a respectful atmosphere is crucial for customer satisfaction. I hope this feedback helps in improving the service at your branch.
Thank you for your attention to this matter.

On 31 August 2024 I ordered pair of eyeglasses from Jhansi royal city whose order ID is [protected]. After couple of days I got a call from one of the Jhansi store agent saying that one of the eyeglass is defective and we need to order a new one for you so your order will be delayed
I said okay no problem. After few days I received my order and found one of them was very loose and another was very very tight and they were very very uncomfortable and not of my size. So I complained this to lenskart customer service and they suggested me to return the eye glasses to near by store
I went to Sushant Lok Vyapar Kendra lenskart Gurgaon and returned both of these. After couple of days I ordered new pair of eyeglasses for myself from noida DLF store for which order I’d is [protected]. Now after a couple of days I got call from lenskart saying that since you’ve already exchanged one of the glass once we couldn’t refund it to you and so we’ve refunded the amount for one eye glass which is 900 and denied refund for another one after me explaining the whole situation to multiple people in lenskart. This is going on since more than couple of weeks. Daily one of their customer agent calls me ask me to recite whole story again and again
Now after 10 days they have declined my refund request saying the deadline to refund has passed away even though my both eyeglasses are already there in lenskart Gurgaon
The order I’d of the request cancelled one is [protected]

Shame on you @Lenskart_com Very very poor service.

I visited to local store, eyesight tested, placed order for spare. unfortunately, eyeglasses delivered not as per bifocal eyesight 10y history.
As I'm comfortable with my old glasses I continued wearing them and kept new one as spare. After a month are so I felt uncomfortable while wearing new glasses and visited stores 45-60days after delivery day.
Store manager replied as it to wear 10days continuously to adjust the eye vision. I left store unhappy.
After 08 months once again, I visited to same store for eye testing and glasses, they confirmed the fitted glass is not bifocal. it is blundering mistake from eye store staff. Then I asked to staff/ store manager, lenskart support, customer grievance to replace the glasses for free.

as usual they are educating the draft policy terms posted on their website. The policy is not covering the eye history of the customer, refunds or free replacement terms.

I had a frustrating experience with the store.

I personally went to the showroom of lenskart in my hometown and ordered eyeglasses on 19th june, status of delivery was expected to be 25th june but still not received, lenskart has taken advance payment as well with no return policy, company like lenskart whose owner talks about this and that cannot manage to deliver a product on time, i order many things from amazon and they never dissatisfied me, this is the reason why indian companies faces competition because lack of discipline. Order id is [protected].in fact there is not customer care number by which i can talk to a representative i mean what kind of service they are providing it's matter of someone medical conditions and they doing like i've ordered a toy, such a shame.

I bought online, specs cleaner from lenskart online store, but due to delivery time issue it had to be cancelled. The item was cancelled on 17th April and till date lenskart has not provided refund for the same. I have tried enquiring about the refund multiple times since it's getting delayed, they stated refund initiated on 17th April, but it has not credited to my wallet till date. Either they assume they are clever or customer is a fool. I request consumer forum to do the needful.
Order id: [protected]

I purchased two eyeglasses, one for myself and another for my child vide order nos. [protected] dated 26.11.2023. Both the items delivered on 29.11.2023. The eye glass did not suit the face of my child means it falls when he lean down as its frame is big size and not as per child's face requirement. I also visited nearest store of Lens Cart. They repaired twice but the problem still persisting. They also told that the frame is not for the child.
Now I feel that the person from LENSCART has cheated me and so I need permanent solution of it.
Prakash Ranjan Das
[protected]

Complaint against
LENSKART
Optician
Mumbai

Our grievance stands as follows.

Look at your following message.

Hey there! Your [protected]@Home appointment #[protected] is happening today, at 02:30 PM. Get ready for a fantastic session. If you have any last-minute questions, feel free to call us at +91-[protected] between 9 AM - 9 PM.

Do ask our refractionist about the latest John Jacobs collection

Yes it was of course a fantastic session.

Your one Mr Sachin had come for the appointed eye check up and to provide the numbers of the spects

Before he could start, I asked him, after finishing the eye check up, he will provide me the written note for the numbers of my eyes.
Hey refuse to give any written note and left away.

So this is the type of people you are sending here with no responsibility but to harass us and waste our valuable time, leaving a black spot on the reputation and image of your lenskart.
RK Agrawal

The way of talking of lenskart's employees at store is to bad towards me.
They nothing know about the process what they work at store, the complaint is regarding I purchased a product on lenskart online and their is fitting issue in product so I returned it and their is option regarding return is at offline store or online, I choosen offline because that is near to me also one reason it is taking time. So when I visit the store the process going on they tell me the return process is only available after 24 hr the product is purchased, that is not point if you unable to perform than just say excuses after some time one employee came to me and asking what's the problem regarding you I told him the size is not fitted on me so I return it then he told why you not check the online fitting. Just you purchase the product online and return offline then i told him if the services are giving to me then i used it to claim you are not authorised to do what you say.
Lastly i call coustomer care to told the problem regarding me that the behaviour of employees towards me and then she talk to him (employees at lenskart) employees just told opposite and further talk going on.

I have ordered two glasses from lenskart and it is showing it will deliver these products on 24th Feb 2024 but today date is 25th feb 2024... The order is not delivered yet and we have already paid for the order...And No customer care support is available...I am really disappointed from lenskart andi am soon gonna report this on twitter and i will tag lenskart.

Please let me know when will my order reach...!

Hi,

My Order Number is [protected] I order 4 spectacles out of which 2 was very mandatory since my glasses are broken and I had some some important ceremony to attend. 6th Feb 2024 was given as delivery date, however they are promising delivery within 3 days for metro cities like Mumbai, but never mind even after 6th Feb they did not deliver the product as promised date it is very difficult to react their customer service as everything phone number is answered by IVR calls also all chat helpline is answered by chat bots, I tried to write them a mail did not even got reply on that. I do not know when can I aspect deliver. While ordering they asked for payment first. Now I am stuck with payment as well as with my order. Hoping for the quick resolution

I bought two hustler glasses with lenskart store located on ( Ground Floor, Shop No 7, Privera Complex, Nehru Nagar Cir, Patel Colony, Ambawadi, Ahmedabad, Gujarat 382210, India)

First when i wore that, i find an issue with fitting and the glasses were so big that can not fitted on my eyes properly as I move head or look down the glasses automatically coming out. I explained this to the store associate and they asked me that we can take this in repair section and will fit the according glasses frame for you as it was really loose fit.

Today I went there to pickup my glasses and I found out that they did not exactly repair anything with glasses. They just give me back glasses the exactly which was before. It is the same, so much loose and unfit frame. I explained this to them and they made excuse that they can not do anything with this.!

This is completely unacceptable and disappointing behaviour! I wore lenskart from almost three years and this is the first time I have to face this kind pf behaviour and unacceptable issue with them.

I hope this message helps you to understand that I am not able to wear that glasses because of fitting issue.

Please help.

Regards,
Dhrumi.