Lenskart Complaints & Reviews

I ordered 2 glasses 1 lens box 2 products I received but 1 glasses I could not received amount was prepaid

I am one of the happy customers of Lenskart. We have recommended Lenskart products to a lot of my friends and family. I had the worst in-store experience at Lenskart store - Nexus vijaya mall - Chennai. The employees were rude and compelling. One of my friends who was in the store invited me to choose frames for him. On entering the store, one of the employees questioned me on my purpose of visiting the store. Even though I was informed about the reason, he stopped me from entering. The experience was so embarrassing.

I almost lost interest in purchasing anything at the store. I am not sure whether all the customers are facing the same issue in this store or a discriminating behavior by the employees. The experience still haunts me. I urge Lenskart team to look into this matter.

I have ordered 1 computer glass .the order was suppose to deliver yesterday but the courier of lenskart didn't call me..and they sent an sms by saying "Reciever not available" without attempting any call to me.. i have tried to reach lenskart customer support but there customer support was so poor..my order id -[protected]

I ordered lenskart eyeglass when I opened the product i found that one hinge was totally unaligned and was tight to open and close when I Scrutinized it i found their is a crack and bend which eventually lead the hinge to break and they are not providing replacement for it.

In store Sales Representatives are Highly misleading customers to purchase Insurance policy on every order with a false commitment that any accidental damage will be taken care for 1 year and you will be assured for replacement.. In last 1 year I had purchased glasses for my complete family from lenskart approx to value 40k - 50K. These purchases were done in 3 different stores of different places (chennai, Hyderabad, pondicherry). I have availed insurance in most of my order due to above false commitment. Today spare glass which was in its case for long time found to be broken. I am not sure whether it was quality issue or Accident. So I had taken it to lenskart to avail the insurance for the first time. But I came to know many things which shocked me and not said during sale.

1. Insurance not provided by Lenskart and its third party (Not a major issue)
2. It is subjected to rejection (not said during sale)
3. Claim will be given only for partial amount and it might vary. (Completely opposite to what said to me during sale)

All three sales executives misleaded / scamming me to sell insurance saying only below conditions
1. Insurance can be claimed only once in 1 year
2. It is applicable on either of 1 product in a order, whichever breaks early within a year

Only this is what is said. For claim of 800 I spent 400. Now additional minimum 800 I need to pay to replace this specs. I hope for 1200 I could have got a new frame itself (my glass not broke and it can be used again). No use of availing insurance.

Actually, I just purchased the computer glasses a few days ago. I have the bill and also after purchasing the another day it fell down and it was so delicate that after falling the frame got broke and then when I visited Store Sir, they told me it won’t be repaired. You will have to purchase a new one again in order to use it and I just purchased it with my gold membership. If the action is not taken, I will make sure that every thing as fair by approaching social media, such as Twitter, Facebook, Instagram, etc Because this was not the behaviour expected from well-known company lens card and also I haven’t seen any kind of spectacles that can’t be repaired and if it can very well, they wouldn’t have been existing only So please see to the matter mentioned above also I am attaching some pictures and you can see that no particular part is broke. I need can be repaired if wanted to be repaired.

I have taken a pair of spectacles from Lenskart mahamayatala on December 30 and one got broken. They took insurance fees and now they are telling that the insurance has been rejected. kindly take strict action. This spectacle belonged to my daughter aged 11 yrs and she cant read properly without spectacles. kindly take strict action against this.

We have bought two frames of Jhon Jacobs from lenskart store at Elgin road, Kolkata.
I bought it on 26th March, one frame was delivered on 28th March 2023, another was not delivered.
I had contacted customer service on 30th March 2023, they told that my other frame was out for delivery but today also I didn't receive it.
They don't even arrange a call back even after they promise to do so...

I had purchased 1+1 product but when I received it one product had the power issue which was exchange later but agin the next one provided was having the similar issue than I tried it do online exchange from the lenskert app but failed to update the power number in retur I received zero number glass where thing went more worsed.
So now I'm trying to contact the backend team but they are not able to resove my issue so appreciate I get my powered glasses back instead if zero glass

I am buying the gold membership plan and applied the coupon so the net balance become 0 and they calculated tax and convenience fee on zero rupee.

We visited Lenskart Store in Urban Nest in Undri Pune and we weee really very unhappy and disappointed with the behaviour of store manager. He doesn’t have manners to talk with customer. And behave very rudely.

Order ID: [protected]
Order Date: 29 Sep 2021

I had gotten a pair of glasses made with Progressive Lenses at Lenskart on 29th Sep 2021. Screenshot of order # attached.

The glasses weren't comfortable, and hence were returned twice in October 2021 for refixing. Copy of sms attached.

After the glasses were returned to me the second time and I was assured that the lenses are remade and the...

A lenskart employee Kajal Sharma told me that lenskart protect (insurance for eyeglasses) covers the loss and accidental damage of eyeglasses. But When I purchased it I received a mail and in that mail loss of product is not mentioned and according to that mail it covers only accidental damage.

On 18th-March-2023, I placed a order(two zero-power glasses and a cleaning spray) from one of the lenskart branch. I was not aware that the cleaning spray was free of cost if we buy it along with glasses(by applying voucher). The sales person lied and tricked me to pay the money for the spray also.

I ordered a pair of specs for my father after getting tested from lenskart store. After receiving we mentiot the power is not fine. It was told to us to try it out for a month then for 3 months. So now also its not fitting. This can damage the vision. Please let me know who’s mistake is this and who should fix it

Hello sir i start with starting first i ordered glasses on store on 25 feb i get it but glasses is uncomfortable so i call for return refund but he gives me store credit so i have to a place a new order of vincent chase eyeglasses of same price on 12 march by my store credit this order placed by support of customer care all details is filled by customer care i save pic of that on WhatsApp. He entered wrong city pincode and when i ask for refund his customer care not giving good response and says i transferring your call to our senior executive and reinitiate chat and next one says same i try so much to solve it from lenskart by chat and call but I didn't so i am here . If you read this and understand what's matter so help me otherwise i will lose my money and never get it back help me and report it for wasting my time and not giving good service and making fraud . I want my money back on [protected]@paytm .

Order id
Order # [protected]
Aman Tiwari Thank you

I bought Spectacles from Lenskart on 12th March 2023 and made the full payment receiving confirmation message for the same. The specs were supposed to be delivered at my office address Ithink Lodha Techno Campus Building A Off Pokhran Road 2 Thane 400 607.
However the same was delivered at 8:00 pm after I had left for the day and a message was delivered CONSIGNEE NOT AVAILABLE pls contact [protected]. The number [protected] is non contactable. On calling the customer care number [protected] the executive was rude and asked to make additonal payment on a link to be shared by him. On telling him that for security purposes I wont make payment on any link would rather pay cash the executive denied and refused to deliver the order and disconnected the call. On calling multiple times the calls are being disconnected. Why should i pay additonal payment when the courier was delivered at 8 pm without any intimation call or message prior to coming. Utterly rude behavior and no cooperation being given by Velex logisitics. KINDLY RESOLVE.

At forst the lenskart store got my power mixed up with another customer's eye power... They sent me the wrong prescription amd therefore the two specs I ordered were a waste of time... I had to return them and again check my eye power and then again order a new specs... Isn't my time precious?? Ohh and the insurance I bought with the two specs at first is a waste now... That money is not refunded... Who will take responsibility for that money loss and also all this time loss??? Am I supposed to face such things by trusting the employees??? Why did they send me wrong power?? Just because their money isn't getting wasted and their time isn't getti g wasted they don't care?? The service at khardah store is much better than this barrackpore store... Some of the employees at barrackpore store are rude and not well-behaved... They are careless too to have misplaced my power with someone else's... No responsibility at all

My question to Lenskart is that how can you take order for the products which are out of stock? its your responsibility to update in your database and inform your online/offline stores. Its not like lets take the order first then will see it is available or not. It doesn't suits to such a company like you.

I has placed the order in last week from offline store with full advance payment which was supposed to be delivered by 13/14th but it was not yet delivered so i requested a call back. The executive said that it is out of stock so will be cancelled and refunded. Here also there is cheap tactics. I had ordered 2 products having same price but after this issue when one product is delivered, its price is increased by 200/300 Rs and the same amt is reduced from the nondelivered products as it is going to cancelled and refunded. Also, I had not added any cleanser in my order so how it is added?

Do you really think the CUSTOMERs are ###? it this the way you treat your CUSTOMERs??

You are selling such essential product and using such cheap tactics, shame! at least think how will a person work without the specs when is must required. Who will be the responsible for the damage or problems being faced by the person who is waiting for the specs?

It has been already delayed so please look into it and provide me the product on top priority basis within this week and also provide me the useful compensation for such inconvenience caused.

This is not the way how it is done, you must understand that!!

I am Yash Agarwal and i have bought spects from your store in siliguri sf road before 6 months today the side frame broke and i went their for repair but the workers out there were too lazy or they just want us to buy new product for their sale i am very very dissatisfied with lenskart service i am not blaming the lenskart but the worker in the place because he don't have manners to talk and he don't want to do any work and just want to sale their product.the same spects got repaired in another shop why can't it be repaired in lenskart
I am very very much dissatisfied
The outlet is siliguri sf road West Bengal