Lenskart Complaints & Reviews

I got my glasses as per below details
The frame got broken in Jan month just in 5 month

Worst quality frame you delivered me

I am going to complain this in tweeter

Delivered: Lenskart order [protected] with Lenskart Air Eyeglasses is delivered. Track at https://x.narvar.com/2tKt69N...

This customer service in the lenskart Bilaspur store is really bad, they don’t know how to talk to their customer, and when me and my dad were talking about how bad is the customer service is, the staff is asking us what are we talking about. Even while showing the product, they were least interested....

I went to lens kart Kalyan nagar to repair my specs ( issue in the specs it's 2 months old and it become very losse for me and one is new specs and other one i have changed the lens). One execute went to to repair and he brought the specs more wide and he damaged the side support. And he said he will discuss with his supervisor and he took 20 min to return saying that his supervisor having food. And supervisor came after 30 min and she said...

Hi Team,

I have ordered 2 Eyeglasses from lenskart on 09/01/2023. Order placed at VR Punjab Mall - Fossil Eyeglasses #[protected] for Rs. 10304.00. I made the staff clear that I am travelling overseas on 14/01/2023. I did go to the store on 13/01/2023 and the glasses were ready but the power of my glasses were incorrect, they tried to convince me a lot it will be fine after you where it for couple of days but the end they were...

Within two months o[censored]sing the glasses i observed that the right side glass has left its green colour coating and now its of no use now because it is not filtering blue light.
With the hope that i am buying a premium quality product but i think i was wrong, Now i hope you will provide the good serivice to your customer, i hope this hope would not break,
Thanks, Please Resolve the issue ASAP as i am working on some project so...

Hello Team,

I have received an code and a message from Lenskart on 21st December 2023, however when I visited the store on 22nd December 2023 to buy the product using the code, however the code did not work.

I raised it to customer service of Lenskart and multiple followups on the same till today, with no curtesy from Lenskart to revert on my mails or via call.

Regards,
Sreenivas .Ybr...

I ordered one contact lens of left eye with
-2.50 power. I received my order. When I opened the pack the contact lens was folded and torn. I got torn lens. Very disappointment order in my life . My money also wasted. I need my moned back or else provide me another good contact lens.how this company is providing such a damaged product I don't know. Provide me another lens or else proper action will be taken....

I ordered a contact lens of left eye with power in baudh and lomb lens through lenskart. When I opened I got folded lens and I cannot get it open and I also saw that it was torn. Very disappointment. My money also wasted. I need my money back. Or else another lens should be provided. Why they r providing quality less product. So frustrated....

My husband had ordered a product with gold membership thinking about the best of the services from lenskart, but to our surprise after making the full payment in advance the product was not delivered and is missing, when contacted their customer care and visit their branch from where the order was placed, they are completely clueless about the order details.
We had been contacting lenskart almost every day and had also visited them...

Today on 29th Jan'23, I purchased a Vincent Chase Polarized sunglasses at Rs.943 and a membership at Rs.118 from the Lenskart store at Pocket-H Market, Sarita Vihar, Delhi-110076. Since there was an offer going on of "Buy 1, Get 1 Free", I chose one more sunglass of the same brand. I also purchased 2 spray bottles of Aqualens spray cleaner at Rs.73 each. After giving the payment, when I asked for the bill, the owner said that the invoice...

My name is Nidhi Sinhmar.
I’m a Doctor and I purchased two spectacles of rs 4704.
Mob no [protected]

Firstly, i have a option that i can easily exchange my frame if they will be loose in size
(because on store they have dummy models and they all were loose at the time when i am trying)
1. I purchased glass with ORDER ID [protected]
Salesman assure me that when I received fresh item it...

Very rude staff
They didnt repair my frame which is in under warranty.
I will never advice anyone to go for lenskart....

The worst customer service experience I've had till date. I ordered a power sunglasses and there was a power mismatch on one of the lenses. I had applied for exchange and initially they said they would pickup the sunglasses from my place and will return the new one. Days passed and there was no updates from them. But i kept receiving this message like attempt to pick-up order failed. I spoke to various customer care executives and each one...

Order number - [protected] It's been 10 days that they are arranging pickup and no one is coming for any kind of pick up they are just playing. Customer support are not at all responsible not solving any issue. Extending date only. If you can't arrange one pickup refund my amount. Lenskart is doing worst day by day with bad customer support. Eye care is kind of health support atleast don't do these kind of fraud. They have lots of complaint...

The employee at lenskart swarup nagar kanpur store are highly misbehaving and harrasing. They will try to misbehave and be abusive.
At first they will take the wrong powers and then when u request them to change they will blame and fight with u in a very rude and harrasing manner....

I have placed an order on 30th December 2022 of two glasses with in lenskart kodambakkam chennai branch, (Order reference [protected]) out-of which one product was delivered correctly but the other was supposed to delivered on 3rd of January 2023 but they have giving a wrong sunglasses even though my order was correct, when I contacted their customer service they have conformed that this issue has happened because of their catalog problems,...

I had taken 2 frames with glasses from their Vivana mall store in Thane in late October 2022 where they told me i had 1.5 in left eye and zero in my right eye. After testing i told them that previously i had 0.5 in my right eye but the tester told me that right eye has no issue.
Couple of days later i got a message telling me to get my eye check done from a registered doctor.
So i got my eye checked since eyes started to hurt...

Dear Team,

It seems to be like that these guys are illiterate as i am not enjoying the product and these guys are unable to read mails as product order ID [protected]. is not delivered whereas i have been chasing with these guys since last 15-17 days from 29 dec 22 and i spoke to jatin and then on 1st Jan also i spoke to ayush, Khan and jatin again as well regarding this. If according to them it has been delivered then please...

I went to lenskart to purchase my glass, this my first time to wear glass, i approached a person there for suggestion to which she refused and now I end up buying something which is not matching total waste big fault i went to lenskart.

Staffs are too irresponsible at periyar nagar branch, she mentioned my age incorrect inspite of informing her clearly....

I ordered a pair of computer glasses at the Lenskart outlet in Xperia Mall on the 11th of November 2022 and paid digitally. At that particular moment, it seems, there was some issue with the Lenskart server and my payment did not reflect on their system. I cant see how that was my fault.

I sent them the transaction ID my bank generated. Well-being an ex banker myself I thought any trainee account would be able to trace the...