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Lenskart

Lenskart Customer Care

Lenskart.com

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Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar
New Delhi
New Delhi District
Delhi
India - 110091

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Customer satisfaction rating
80%
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Complaints
1006
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155
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758
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John Jacob Frames
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I'm complaining about money deducted but order still in pending

Lenskart Complaints & Reviews

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G
Gaurav Chandan
Nov 22, 2020
This thread was updated on Nov 22, 2020
Nov 21, 2020
Powai, Maharashtra
She did not mentioned it's for gold membership later in asking for it she mentioned it's for only gold membership
Read full review and 1 responses→
The details provided by the your executive was wrong
The details provided by the your executive was wrong
Nov 21, 2020

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Dear Gaurav, we sincerely apologize for the inconvenience caused. We request you to kindly share your order ID/contact info and we'll be glad to connect and resolve your concern.
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    Lenskart — Product pick is done but exchange product or refund option not available [Resolved]

    N
    Nitin Dantrave1234
    Nov 22, 2020
    This thread was updated on Nov 22, 2020
    Nov 19, 2020
    I ordered computer glasses from lenskart on 28 oct . Product delivered on 1 jan 2020
    But medium size glasses is not...
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    Lenskart — Improper New Eyeglass needs rectification

    T
    Tushar Sainger
    Nov 19, 2020
    This thread was updated on Nov 19, 2020
    Nov 17, 2020
    Powai, Maharashtra
    I have purchased John Jacobs Gunmetal Rimless Rectangle John Jacobs Pro Titanium JJ E10399-C3 Eyeglasses from Lenskart store...
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    S
    Swatigsinghal
    Nov 19, 2020
    This thread was updated on Nov 19, 2020
    Nov 17, 2020
    I had bought this specs in aug and they are broken within 3 months. Even after repeated follow ups.. the frame is not yet picked up for repairing. Kindly refund the amount if you cannot take care and provide such poor quality. Really unhappy with all this interaction.
    Read full review and 1 responses→
    Nov 17, 2020

    Complaint Status

    Lenskart customer support has been notified about the posted complaint.
    Dear Swati, we sincerely apologize for the inconvenience you have faced. We will surely get the details checked and we'll connect with you at the earliest.
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      Lenskart — Damaged product no one came for exchange pickup

      M
      Mundhu
      Nov 19, 2020
      This thread was updated on Nov 19, 2020
      Nov 16, 2020
      I bought one Vincent chase glass from Lenskart, whwn I opened it it screw came out from frame. When I tried to reinsert the...
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      Lenskart — Wrong product received [Resolved]

      I
      Ichigo Moita
      Nov 19, 2020
      This thread was updated on Nov 19, 2020
      Nov 14, 2020
      Order ID: [protected] (Prepaid)

      The John Jacobs specs got delivered without any problems.

      But...
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      N
      Nakshatra 123
      Nov 19, 2020
      This thread was updated on Nov 19, 2020
      Nov 14, 2020
      I have bought spectacles from your Bangalore, Anantha Nagar show room and given complaint multiple times regarding the quality issues where I didn't get any solution. There is no value for complaints in lensecart. I am going to consumer court with whatever proof and recorded phone calls I have. Disgusted service
      Read full review and 1 responses→
      Poor quality spectacle frame
      Nov 14, 2020

      Complaint Status

      Lenskart customer support has been notified about the posted complaint.
      Dear Customer, we never want our customers to have an experience like that and we sincerely regret the hassle. Kindly share your order ID/contact details for us to resolve your concern in a better way.
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        K
        Kudupudi Manoj
        Nov 19, 2020
        This thread was updated on Nov 19, 2020
        Nov 13, 2020
        I had placed an order in your shop lenskart old gajuwak on sunday i.e 8th Nov via reference id [protected] and my ETA was 13Nov but delivery is not happing as per ETA and also there is no proper response from your shop. I want my deliery by today EOD otherwise please kept that with you .My contact no : [protected]
        Read full review and 1 responses→
        Nov 13, 2020

        Complaint Status

        Lenskart customer support has been notified about the posted complaint.
        Dear Manoj, we sincerely regret the inconvenience caused. We request you to kindly share your order ID/contact details at [protected]@lenskart.in and we'll be glad to connect with you.
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          Lenskart — Not Refund - Money debited

          A
          Abhi Wankhade
          Nov 18, 2020
          This thread was updated on Nov 18, 2020
          Nov 13, 2020
          Powai, Maharashtra
          I ordered from lenskart on 20/07/2020 (order id [protected]), with successful payment RS 766.41 through UPI. Transaction ID:...
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          Lenskart — Order not yet received

          P
          psbumbra
          Nov 10, 2020
          This thread was updated on Nov 10, 2020
          Nov 7, 2020
          My name is Pradeep Singh. I placed an order on 30th, Oct, 2020 for Soflens 59 and Soflens Toric contact lenses at Krishna...
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          Lenskart — First given wrong product..second delay in delivery for the right product..no one answering the lenakart branch number

          S
          Sagar.vidya
          Nov 10, 2020
          This thread was updated on Nov 10, 2020
          Nov 6, 2020
          I have ordered a product..(order no :-[protected], Malalkpet, hyderabad, v.sagar, mobile no :-[protected]). I got a msg to collect...
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          Lenskart — Customer care not pick up phone call

          K
          k susheel Kumar
          Nov 5, 2020
          This thread was updated on Nov 5, 2020
          Nov 3, 2020
          Customer care not pick up the phone all and they will not call back after 30 minutes

          This is very big problem...
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          Lenskart — Delivery issue-(order no. 1223308515)

          R
          ranjan393
          Nov 5, 2020
          This thread was updated on Nov 5, 2020
          Nov 3, 2020
          Hello Team,

          I trusted to lenskart and so I purchase a product from them but the team are making fools to the...
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          M
          Mukesh8448057553
          Dec 1, 2020
          This thread was updated on Dec 1, 2020
          Nov 1, 2020
          Lenskart — Payment successfully done but still showing pending
          SafalRai on Nov 1, 2020
          I have ordered 1 eyeglass from lenskart and successfully done the payment through upi worth rs 893.89 but the payment is still showing pending.
          Please resolve the issue asap. Please didn't expected such a hassle from lenskart.
          Read full review and 2 responses→
          Payment successfully done but still payment showing pending
          Payment successfully done but still payment showing pending
          Nov 02, 2020

          Complaint Status

          Lenskart customer support has been notified about the posted complaint.
          Dear Mukesh, we sincerely regret the inconvenience caused. We will get the details checked and will update you at the earliest.
          Reply
          Same issue occured
          Was this incident cleared ?? Did U get your money back . please do respond
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            J
            Jayesh Somabhai Patel
            Nov 1, 2020
            I purchased product before 2.5 month.
            It get damaged during wearing .
            I returned to store .I discussed with store people regarding warranty .they told mostly you have to pay RS 300.within few minutes after frame given to store
            I received mail from insurance that your request received.after few minutes received mail that claim is rejected due to reason vsm.
            I want to know why they rejected.
            Please look into matter.
            Thanks
            Read full review →
            Nov 01, 2020

            Complaint Status

            Lenskart customer support has been notified about the posted complaint.
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              Lenskart — Sending advertisements even after DND

              K
              Krishnanunni B
              Nov 4, 2020
              This thread was updated on Nov 4, 2020
              Oct 31, 2020
              Lenskart is scamming me with lot of advertisements. I have tried their so called DND option but of no use. Their customer...
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              Lenskart — Not Returning Refund

              M
              Manukonda Srinivas Chakravarthy
              Nov 2, 2020
              This thread was updated on Nov 2, 2020
              Oct 30, 2020
              Hi Have Returned the glass which was ordered and till today none of the Lense Kart team has sent back money to me.
              Every...
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              Lenskart — Complaint ref #11699184

              K
              krish1809
              Oct 29, 2020
              In Spite of several followup with customer care numbers and email, my request has not been taken care...
              further details,...
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              Lenskart — Made payment for the order 8 days before and it's still not processed

              M
              Mahesh O A
              Oct 31, 2020
              This thread was updated on Oct 31, 2020
              Oct 28, 2020
              Perumbavoor, Kerala
              I made an order from Lenskart on 20th October 2020. The purchase was for Rs. 5332.23

              On 23rd one of the executive...
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              Lenskart — Utterly unprofessional

              S
              simanta2020
              Oct 28, 2020
              This thread was updated on Oct 28, 2020
              Oct 24, 2020
              Hi,

              I got my new specs done at Lenskart Jeevan Bima Nagar, Bangalore store in September 2020. One day accidently...
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