Lenskart Complaints & Reviews

I purchased a pair of glasses from the Lenskart store last August, and after 11 months, I attempted to file an insurance claim due to damages in the temple piece. However, I received a rejection with the reason stated as 'Request from VSM.' It's frustrating to have insurance for my glasses and still be treated this way as a customer

claim ID 64c9f556fec80e2c3880097b

I arrived to lenskart store and purchased 2 eyeglasses with gold membership for me and i asked for free lens cleaners for the purchase they replied that we can't give you free lens cleaner in online it show like free but you have to buy from the store.
order id: [protected]
it's shows that lenskart just advertising free eye cleaner's but it;s not applying to customers
i just want my free eye cleaners as a compensation as the rude behavior that shown at your service
store address: 12-1-22/, GNT ROAD MRO OFFICE ROAD, ANAKAPALLI, VISAKHAPATNAM - 531001, ANDHRAPRADESH, IN
DATE OF INCIDENT:[protected]
NOTE : I WANT AN FREE LENS CLEANER BUT LENSKART GIVING A GIFT VOUCHER OF 110 RS AND IT GIVES THE COUPON FOR 2HOURS TIME PERIOD WOW IS THIS U TREAT YOUR CUSTOMERS VERY DISAPOINTING BEHAVIOURS.
I WANT MY FREE LENS CLEANER ONLY AS PER YOUR COMPANY REGULATION YOU HAVE TO PROVIDE IT, S NOT FAIR TO REPLACE IT WITH SOME WORTHLESS COUPON.

I just arrived to lenskart store and purchased 2 eyeglasses with gold membership for me and i asked for free lens cleaners for the purchase they replied that we can't give you free lens cleaner in online it show like free but you have to buy from the store.
order id: [protected]
it's shows that lenskart just advertising free eye cleaner's but it;s not applying to customers
i just want my free eye cleaners as a compensation...

I am writing frm gurgaon sec 49. I visited the store near my house which is at eros city sqaure. The staff was in such a denial mode and rude enough to not give a proper explanation.
Mu frame is 1.5 yrs old and he mentioned tht it has caught RUST in the screw of the frame!!!

Surprisingly this is the first time my LENSKART eye frame has ever got rusted.

He hasn’t given me any reason why this has happend and also denied to provide repair as he say this is non repairable.

Surprise to know tht if a screw is broken cannot be repaired.

I am not asking for any new / exchange or refund. Just a basic service. Where m ready to pay cost, but seems the person was not intrested to listen and was rude enough to respond properly

My request for insurance has been rejected and the reason is 'Request From VSM'. Tried to contact the customer care but there is no response.

I have bought 2 specs from lenskart on 17th Jan 2023 along with insurance. One of the specs is kind of broken, unusable and got scratches on it. Raised a request for another specs to insurance but its rejected.

My request for insurance has been rejected and the reason is 'Request From VSM'. Tried to contact the customer care but there is no response.

I am order blucut goggle but I feel uncomfortable.. then I refunded google .. in application clearly write money is transferred to bank account but then after few day I got a MSG from lenscart money is added to your lenskart credit score .. to use next shoping this code .. my is not transfer my account 😐😐

Hi, brought two specs from you, one worn out in 10 months struggled no one in the market would fix it as it had a small screw and ur store said buy a new one. Brought second one the glass within 9months full of scrathes i use it very well i do not drop it down and cant even see things properly .. Such a bad choose i made every year do u wish i buy a glasses from u every year, , 6000 investment in glasses only and when we go to store they dont even repair it back. They said scratch proof and its utter dispointment

My specs frame broke from one side after having a crack on it within 3 months of its purchase, the sales person on the store refused to repair or replace it, despite of the fact that it has a 1 year warranty. Please help me, so that my specs gets repaired or replaced and having the better quality product this time.

I have claimed warranty on my specs which had its frame split and i was told by the executive on phone the refund will be processed to the original payment method and the refund will be of the original amount i paid then
I claimed my insurance in that 1 year period and paid accordingly for a replacement ₹358
But it was not the amount i paid for the specs it was merely the amount i have to pay for insurance claim
But...

I had ordered a pair of eyeglasses from lenskart (order ID [protected]) and requested for return the same day it was delivered. The return pick up was done two days later on July 2nd. Since then there is no sign of processing of the refund. Every time I check the return status, the refund processing date gets pushed by at least one day. Today it is showing as 19th July. This is atrocious. Please have the refund initiated as soon as possible. Else I would have no option but to escalate the matter. Also, I was thinking of buying another pair of glasses from lens kart. Now I am not sure if that is a good idea because of your sloppiness in processing the refund. I would be able to make another order only when my refund amount is credited to my bank account. Please process the refund as soon as possible.

We had purchased 2 glasses and the sales person in the RTNagar shop didnt mention anything about insurance only told us about warranty. when we received the glasses along with the invoice we noticed that there is amount charged for insurance. We visited the shop and complaint to the person / manager and they misbehaved and spoke so rudely they went to the extend of telling us why did we purchase from them.

Apart from purchased the existing glasses we asked them to make it little tight the girl did it so hard that till the time we came home and wore the glasses the side stick broke.

This is not the first time where the manager has misbehaved its repeatedly going on.

Why my claim is rejected ???? What’s the meaning of request for VSM ??? Did the store reject it ?????

I have done orders for approx 20, 000 with you guys. Why you are rejecting the claim. This is the first time I’m applying for insurance. Worst customer support, worst no email responses, worst store experience, worst feedback response. My number is [protected]. I got the glass on April 2023 and I applied on July 2023 which is hardly less than 3 months. Saying don’t have details of product number ???? How done u don’t have the serial number during billing ???? What kind of Lame excuse ur staffs are giving ??? U have all my records, suddenly u don’t have serial number of the product I purchased ???? TRY to keep UP THE WORD or else DONOT collect the insurance money as SCAM

Hey Rajah A,

We regret to inform you that the request with claim ID 64a6c0359b283028ddcd8125 for your Lenskart spectacles has unfortunately been rejected.

Reason for rejection : request from vsm

In case of any further assistance contact us on[protected] or email us at [protected]@symboinsurance.com.

I have already buy a product but it has a problem so I returned it yesterday but today I attempt to order the same product but it showed me that the item is out of stock. I want the product. Very poor condition of Lenskart. I am very disappointed.

An exchange order has been created under warranty claim for order id [protected] product id is 143576. I am asking for the replacement of the same product i.e 143576 or 207652 (both are of same price) but lenskart executive Miss Shruti refused it by saying that the price has been increased so I won't be able to get the replacement even with the same product 143576 nor the another and I will have to pay price difference for the replacement...

Hi,
An exchange order has been created under warranty claim for order id [protected] product id is 143576. I am asking for the replacement of the same product i.e 143576 or 207652 (both are of same price) but lenskart executive Miss Shruti refused it by saying that the price has been increased so I won't be able to get the replacement even with the same product 143576 nor the another and I will have to pay price difference for the replacement of same product. Nothing such has been mentioned in company's warranty policy when the product was purchased

Kindly look into the issue because in this case there will be no meaning of one year warranty left.

I had cancelled order #[protected] on 24th June, 2023. For this the refund of ₹5339 was initiated and when enquired, was told I will get the refund by 29th June. I didn't receive on 29th, then again enquired about it and asked for UTR number, they were not giving it and promised to do the refund within 4th July. Then again contacted lenskart on 4th, they told within 24 hrs you will get the refund. But till now I didn't get either the refund amount or the UTR number. Again lenskart giving me calls to extend the dates, but refund is not processed from their end. My money is being held by lenskart and telling me false reasons for not giving refund.

We purchased product from ur store on[protected] but till now it is not reached to us we enquire at ur store contacted manager also but there is no reponse from the manager and also no information they r giving simply saying we dont know we already paid amount still product not reached at this stage that manage not giving anmy response then wat kind of service they give in future

I have ordered lens from offline stroe then on the same day I have cancelled my order but since that day I have not received my refund amount it's been 6days since cancelled the when I try ask them the only answer i am getting is it's intiated from our side.they won't even respond properly
So can you please provide my refund soon
Order I'd:[protected]
Thanks

I have ordered lens from offline stroe then on the same day I have cancelled my order but since that day I have not received my refund amount it's been 6days since cancelled the when I try ask them the only answer i am getting is it's intiated from our side.
So can you please provide my refund soon
The order I'd:[protected]