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Lenskart
Lenskart.com
Customer satisfaction rating: 80%
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Lenskart Customer Care

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Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar
New Delhi
New Delhi District
Delhi
India - 110091

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Submit a Complaint
Customer satisfaction rating
80%
Complaints
1006
Pending
155
Resolved
758
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Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Lenskart Complaints & Reviews

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She did not mentioned it's for gold membership later in asking for it she mentioned it's for only gold membership
The details provided by the your executive was wrong
The details provided by the your executive was wrong
Nov 21, 2020

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Dear Gaurav, we sincerely apologize for the inconvenience caused. We request you to kindly share your order ID/contact info and we'll be glad to connect and resolve your concern.
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    I ordered computer glasses from lenskart on 28 oct . Product delivered on 1 jan 2020
    But medium size glasses is not...
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    I have purchased John Jacobs Gunmetal Rimless Rectangle John Jacobs Pro Titanium JJ E10399-C3 Eyeglasses from Lenskart store...
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    I had bought this specs in aug and they are broken within 3 months. Even after repeated follow ups.. the frame is not yet picked up for repairing. Kindly refund the amount if you cannot take care and provide such poor quality. Really unhappy with all this interaction.
    Nov 17, 2020

    Complaint Status

    Lenskart customer support has been notified about the posted complaint.
    Dear Swati, we sincerely apologize for the inconvenience you have faced. We will surely get the details checked and we'll connect with you at the earliest.
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      I bought one Vincent chase glass from Lenskart, whwn I opened it it screw came out from frame. When I tried to reinsert the...
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      Order ID: [protected] (Prepaid)

      The John Jacobs specs got delivered without any problems.

      But...
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      I have bought spectacles from your Bangalore, Anantha Nagar show room and given complaint multiple times regarding the quality issues where I didn't get any solution. There is no value for complaints in lensecart. I am going to consumer court with whatever proof and recorded phone calls I have. Disgusted service
      Poor quality spectacle frame
      Nov 14, 2020

      Complaint Status

      Lenskart customer support has been notified about the posted complaint.
      Dear Customer, we never want our customers to have an experience like that and we sincerely regret the hassle. Kindly share your order ID/contact details for us to resolve your concern in a better way.
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        I had placed an order in your shop lenskart old gajuwak on sunday i.e 8th Nov via reference id [protected] and my ETA was 13Nov but delivery is not happing as per ETA and also there is no proper response from your shop. I want my deliery by today EOD otherwise please kept that with you .My contact no : [protected]
        Nov 13, 2020

        Complaint Status

        Lenskart customer support has been notified about the posted complaint.
        Dear Manoj, we sincerely regret the inconvenience caused. We request you to kindly share your order ID/contact details at [protected]@lenskart.in and we'll be glad to connect with you.
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          I ordered from lenskart on 20/07/2020 (order id [protected]), with successful payment RS 766.41 through UPI. Transaction ID:...
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          My name is Pradeep Singh. I placed an order on 30th, Oct, 2020 for Soflens 59 and Soflens Toric contact lenses at Krishna...
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          I have ordered a product..(order no :-[protected], Malalkpet, hyderabad, v.sagar, mobile no :-[protected]). I got a msg to collect...
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          Customer care not pick up the phone all and they will not call back after 30 minutes

          This is very big problem...
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          Hello Team,

          I trusted to lenskart and so I purchase a product from them but the team are making fools to the...
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          Lenskart — Payment successfully done but still showing pending
          SafalRai on Nov 1, 2020
          I have ordered 1 eyeglass from lenskart and successfully done the payment through upi worth rs 893.89 but the payment is still showing pending.
          Please resolve the issue asap. Please didn't expected such a hassle from lenskart.
          Payment successfully done but still payment showing pending
          Payment successfully done but still payment showing pending
          Nov 02, 2020

          Complaint Status

          Lenskart customer support has been notified about the posted complaint.
          Dear Mukesh, we sincerely regret the inconvenience caused. We will get the details checked and will update you at the earliest.
          Same issue occured
          Was this incident cleared ?? Did U get your money back . please do respond
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            I purchased product before 2.5 month.
            It get damaged during wearing .
            I returned to store .I discussed with store people regarding warranty .they told mostly you have to pay RS 300.within few minutes after frame given to store
            I received mail from insurance that your request received.after few minutes received mail that claim is rejected due to reason vsm.
            I want to know why they rejected.
            Please look into matter.
            Thanks
            Nov 01, 2020

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            Lenskart customer support has been notified about the posted complaint.
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              Lenskart is scamming me with lot of advertisements. I have tried their so called DND option but of no use. Their customer...
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              Hi Have Returned the glass which was ordered and till today none of the Lense Kart team has sent back money to me.
              Every...
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              In Spite of several followup with customer care numbers and email, my request has not been taken care...
              further details,...
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              I made an order from Lenskart on 20th October 2020. The purchase was for Rs. 5332.23

              On 23rd one of the executive...
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              Hi,

              I got my new specs done at Lenskart Jeevan Bima Nagar, Bangalore store in September 2020. One day accidently...
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