Lenskart Complaints & Reviews

My specs frame broke from one side after having a crack on it within 3 months of its purchase, the sales person on the store refused to repair or replace it, despite of the fact that it has a 1 year warranty. Please help me, so that my specs gets repaired or replaced and having the better quality product this time.

I have claimed warranty on my specs which had its frame split and i was told by the executive on phone the refund will be processed to the original payment method and the refund will be of the original amount i paid then
I claimed my insurance in that 1 year period and paid accordingly for a replacement ₹358
But it was not the amount i paid for the specs it was merely the amount i have to pay for insurance claim
But...

I had ordered a pair of eyeglasses from lenskart (order ID [protected]) and requested for return the same day it was delivered. The return pick up was done two days later on July 2nd. Since then there is no sign of processing of the refund. Every time I check the return status, the refund processing date gets pushed by at least one day. Today it is showing as 19th July. This is atrocious. Please have the refund initiated as soon as possible. Else I would have no option but to escalate the matter. Also, I was thinking of buying another pair of glasses from lens kart. Now I am not sure if that is a good idea because of your sloppiness in processing the refund. I would be able to make another order only when my refund amount is credited to my bank account. Please process the refund as soon as possible.

We had purchased 2 glasses and the sales person in the RTNagar shop didnt mention anything about insurance only told us about warranty. when we received the glasses along with the invoice we noticed that there is amount charged for insurance. We visited the shop and complaint to the person / manager and they misbehaved and spoke so rudely they went to the extend of telling us why did we purchase from them.

Apart from purchased the existing glasses we asked them to make it little tight the girl did it so hard that till the time we came home and wore the glasses the side stick broke.

This is not the first time where the manager has misbehaved its repeatedly going on.

Why my claim is rejected ???? What’s the meaning of request for VSM ??? Did the store reject it ?????

I have done orders for approx 20, 000 with you guys. Why you are rejecting the claim. This is the first time I’m applying for insurance. Worst customer support, worst no email responses, worst store experience, worst feedback response. My number is [protected]. I got the glass on April 2023 and I applied on July 2023 which is hardly less than 3 months. Saying don’t have details of product number ???? How done u don’t have the serial number during billing ???? What kind of Lame excuse ur staffs are giving ??? U have all my records, suddenly u don’t have serial number of the product I purchased ???? TRY to keep UP THE WORD or else DONOT collect the insurance money as SCAM

Hey Rajah A,

We regret to inform you that the request with claim ID 64a6c0359b283028ddcd8125 for your Lenskart spectacles has unfortunately been rejected.

Reason for rejection : request from vsm

In case of any further assistance contact us on[protected] or email us at [protected]@symboinsurance.com.

I have already buy a product but it has a problem so I returned it yesterday but today I attempt to order the same product but it showed me that the item is out of stock. I want the product. Very poor condition of Lenskart. I am very disappointed.

An exchange order has been created under warranty claim for order id [protected] product id is 143576. I am asking for the replacement of the same product i.e 143576 or 207652 (both are of same price) but lenskart executive Miss Shruti refused it by saying that the price has been increased so I won't be able to get the replacement even with the same product 143576 nor the another and I will have to pay price difference for the replacement...

Hi,
An exchange order has been created under warranty claim for order id [protected] product id is 143576. I am asking for the replacement of the same product i.e 143576 or 207652 (both are of same price) but lenskart executive Miss Shruti refused it by saying that the price has been increased so I won't be able to get the replacement even with the same product 143576 nor the another and I will have to pay price difference for the replacement of same product. Nothing such has been mentioned in company's warranty policy when the product was purchased

Kindly look into the issue because in this case there will be no meaning of one year warranty left.

I had cancelled order #[protected] on 24th June, 2023. For this the refund of ₹5339 was initiated and when enquired, was told I will get the refund by 29th June. I didn't receive on 29th, then again enquired about it and asked for UTR number, they were not giving it and promised to do the refund within 4th July. Then again contacted lenskart on 4th, they told within 24 hrs you will get the refund. But till now I didn't get either the refund amount or the UTR number. Again lenskart giving me calls to extend the dates, but refund is not processed from their end. My money is being held by lenskart and telling me false reasons for not giving refund.

We purchased product from ur store on[protected] but till now it is not reached to us we enquire at ur store contacted manager also but there is no reponse from the manager and also no information they r giving simply saying we dont know we already paid amount still product not reached at this stage that manage not giving anmy response then wat kind of service they give in future

I have ordered lens from offline stroe then on the same day I have cancelled my order but since that day I have not received my refund amount it's been 6days since cancelled the when I try ask them the only answer i am getting is it's intiated from our side.they won't even respond properly
So can you please provide my refund soon
Order I'd:[protected]
Thanks

I have ordered lens from offline stroe then on the same day I have cancelled my order but since that day I have not received my refund amount it's been 6days since cancelled the when I try ask them the only answer i am getting is it's intiated from our side.
So can you please provide my refund soon
The order I'd:[protected]

I purchased one aspect for my son, but frame's color became faded, it is under warranty. As per retailer first they dispatched the aspect to the Head office, they then sent to us and after that it will be delivered. it will take 1 week, and my son remain without aspect till then.

such kind of issue with lenskart is bothering customers. Please look into this and give proper solution. We trust lenskart.

I have purchased a specs with lenses and after 1 year it broke when I went to lenskart shop on sector-7 dwarka from where I have done the purchase the store manager instead of solving my problem he told me that he have no solution to it and I have to buy a new one both the frame and lenses. Previous purchase was of above 6500rs and again I have to buy a new one is this a joke I asked him.He said after 1 year lenskart can't do anything to...

I received notification of order #[protected] being placed and was suppose to receive by June 14th. The money has been removed from my checking account.

To-date I have not received my glasses nor have I gotten an update on the order. Please either shjip my glasses or provide me with a refund.

I'm receiving unsolicited SMS on [protected]. PLEASE STOP SMS.

I refund a frame. While choosing refund method i have selected refund to the original payment method. I made payment using simpl app (which is credit card app). But today (23 June) I got refund into store credit. Simply app already have instant refund option. I already two other refunds.
Kindly refund to my original payment method.
Order ID - [protected]

I refund a frame. While choosing refund method i have selected refund to the original payment method. I made payment using simpl app (which is credit card app). But today (23 June) I got refund into store credit. Simply app already have instant refund option. I already two other refunds in simpl app. Then should not i get refund of lenskart. I think it's done intentionally so that I have to buy from their store again....

I am buying gold membership of 600 rupees for one year by using coupon.by the help of coupon I paid only 58 rupees ..in order there showing your membership is activated but in my profile didn't show that the gold membership is get activated..but i pay money for this but unable to get gold membership in my no or lenskasrt profile

My spectacles broken following an injury. I went to Lenskart shop near me on 19th June 2023. They assured me that u will get your glasses replaced . But after few hours I got message from symbo insurance in my whatsapp that…

My request for insurance has been rejected and the reason is 'Request From VSM' I don't know why is it so and i am contacting the customer care but there is no response.
I had a very bad experience with lenskart, I need a solution for this problem...