Lenskart Complaints & Reviews

I placed an order from Lenskart using my Gold membership. It was Buy 1 Get 1 Free offer. The package I was delivered was complete intact sealed, on opening I found a local toy specs of some local brand inside of it. I contacting customer care, mailed them the images of the package and after 4 days they are claiming they sent the right product and they have images. I asked for the image proof over mail, which they deny to give, clearly which means they have scammed me, that's why not giving the images. I have raised multiple complaints and mails yet no action from there end. Their Senior Supervisor even harassed me to take legal action. I just want my right product or the "proof images" they claim they have. I will not complain again if they show me the proof.

Letskart sales person in MKB nagar branch cheated saying that the offer but one get one is not applicable if we buy only frame but not lens

Order idOrder Placed at Lenskart.com: Vincent Chase Eyeglasses & 2 other. #[protected] for Rs. 13974.00. Your order will be delivered at Store. Estimated delivery by 01 Jun 2023. But not received. Refund requested

Order Placed at Lenskart.com: Vincent Chase Eyeglasses & 2 other. #[protected] for Rs. 13974.00. Your order will be delivered at Store. Estimated delivery by 01 Jun 2023.

Respected sir / madam
i have orderd a product from lenskart and then applied for return.
pick up has been done on 29/05/23 but not received refund till now,
today one customer support member called me and told that they will not refund my money in original payment source that i have used for payment i.e UPI . instead o[censored]pi they are forcing me to refund my money as store credit.
please help me to get my money back in original payment source.

One of them is a defective frame . It is a type of frame with detachable sunglass. I ordered a power lens with that frame . The spects I recieved today ( 30.05.2023) has a gap between the frames . Image and vedio is attached herewith .

I have ordered one spects from lenscart since i dont like its finishing i return the product ...then they have send me cashfree link to give my refund back but that cashfree link has not work every time when i enter either upi id or account information it says some thing went wrong contact to lenscart then i reenter the details and after putting number of time the otp the link is expired then i requested the customer care for the same thing they told me we will provide u the cashfree link by this day and every time when i request they tell me some different days for cashfree link ...i did not get my refund back till now it has been 10 days already passed my experieced in lenscart is very bad...please dont order anything from lenscart they dont give u ur money back quickly like amazon flipcart quickly give unneccassary we have to become a begger for our own money

Dear sir / madam, i have ordered from lenskart and then applied for exchange then cancelled exchange
after that applied for refund but they refused for refund in original payment source its not fair instead they are giving refund in store credit . its not fair, kindly refund my money in original payment method.
order id: [protected]

I have ordered one glasses in which lens power' was selected wrong by an executive of lenskart and they are stating that cannot exchange and giving reasons and they said wait 15 days it will be fixed with eyes and it will be comfortable, but later on we get to know that the power was wrong which was selected, and now they are saying that they will not give an exchange option, now they deinied to give an store credit, lk cash + cash which was paid so, its an executive mistake so they should returns store credit lk cash aditional money which was paid with penalty

I ordered for powered lens & they sent me wrong power even when i uploaded the correct prescription. I was travelling so their representative asked me to get back and he had raised a return request too. And since yesterday i have called 4-5 times to their support number their representative tells me they'll connect my call to customer support & it gets disconnected. So I requested a call back and their representative said i'll get a call back in next 10 mins which i haven't received till today. I called 6-7 times again and everytime i have to explain that the call is getting disconnected and yet no one is helping. The customer support and chat support is useless. I have tried multiple numbers but nothing works. Waste of time. Each representative gives false & misleading information and false assurance. Its horrible experience and still my issue isn't resolved or even heard.

I bought eyeglasses on may 2nd from lenskart and went to the store on may 6ht statung the fit of one glasses is not good and i want an exchange or refund they said it cannot be done as I have high power then I made a refund request from the app today as Iam getting pimples on my cheeks as the frame falls onto it . But they rejected my refund

Dear lenskart team

I recently buy a pair of eyeglasses from your showroom in kerala Kozhikode on jan 27. In that time they told both lens are scratch resistant and dust resistant. After few months there are scratches lens. I am glad that your team as give warrenty exchange on the product.and scheduled a pickup (return ) on today.the delivery boy came and pickup was successfull.
Now I have a issue with exchange order....

I'm a Lenskart Gold Member. I would like to make a complaint for Discrimination, Abuse and Harassment incident at the Lenskart Store that happened with my family at following Lenskart store.

Lenskart Store Address: Plot No, 89, Jan Path, Shyam Nagar, Jaipur, Rajasthan 302019

We reached the store around 11am and the only employee there was Bharat who informed us that there is no eye checking person until noon...

Hi, i am ramya. I placed an order for bausch & lomb, soft lens, torque. Order no -[protected]. I have clearly stated your sales executive mr. Manoranjan kumar to deliver to bangalore address by may 15 th. Not before that. He stated he will do the same. But the order got dispatched earlier. When i noted it. I again called him and stated about the issue. He said he requested the delivery team to hold back. I reached bangalore and contacted your team for delivery. The four of your support executive contacted me pooja arya, suman kumari, paramjeet shokeen, prem. I asked them to locate the nearby store and deliver the product in two day. But your support executive never did the same i requested them to get the sales person manoranjan kumar to get back. None of this has been done. Actually while placing order the payment status was showing 0. That's the reason the executive converted the order on cod basis. Clear instructions was given from my end. I have already attached details about it in email [protected]@lenskart.com.

I want my order to be delivered within two days. I want your executives to call me with payment link. I don't want anyone keep asking me what's the issue. Very poor support team. Pooja arya she contacted me twice.

I was trying to claim insurance but it is showing rejected. The reason is requested from vsm

The frame that i bought in Jan 2023, cracked for no reason. There's no physical damage that has been done to the frame. When i visited the store and asked them to exchange it. As it comes under warranty they instead of looking for an exchange straight away asked us to buy new pair of glasses. I am a gold member and the sales person didn't even bothered to login my ID and look for the prescription.

Hi

I have placed the order on 23rd April Delivered on 29th April and i have received the invoice after placing a request to customer service.

Bye 1 product and Get 1
Order ID: [protected]
Frame Cost is Rs.2700 + Tax
Lens Cost Rs. 6500 + Tax

Total Amount : Rs.9273.6

I have received 2 invoice copies by breaking the amount to 50:50 instead of 1 single invoice as...

Here is my experience of 11.05.2023 at your Chandivali Store (Shop No. 3, Lower Ground Floor, Wing C, Lake Primrose Commercial Chandivali Mumbai, 400076) : I use -5 power glass, which got broken due to sudden drop this evening so i immediately reached the nearby lenskart store (1 KM) at 8.35 pm but on reaching there I saw that your store has posted a boy at the gate to tell that after 8:30 PM no new customers are allowed to enter because the store employees have to go home at 9. Now it doesn't matter to them what someone who uses glasses of above power will do without his glasses (at least a day would have been saved), while on the site you say that above stores are open till 9 pm. Kindly at least mention correct store timings on your site, app and google. What kind of experience do they want to provide to their customers.

I have purchase 2 Glassed from the Lenskart, bopal ahmedabad and also make the payment of the insurance approve 8 to 10 month back.

Few days ago some problem in 1 glasses so went to lenskart bopal ahmedabad and they resolved within week.

Again 2 days back same problem comes and i went again to the shop now they told me now this will not resolved and should be go in claim side so they requested for the claim.

Today i received the message that the claim has been rejected mentioning the reason request from vsm.

Very bad experience.

Please support me in the matter.

Sanjay SHarma
M - [protected]

I have ordered a product from Lenskart on 26th of April. It was about to deliver on 29th of April . Now it’s 8th May and it’s not delivered yet. And also I have tried to connect with customer support huge time they can’t even response with any positive answer. Is it supposed to happened like this ? I never expected after paying a huge amount for the product. My order Id is [protected].
Please help me to have my product or any further positive action.