Lenskart Complaints & Reviews

I aayush bihani is a gold member of lenskart. And recently i bought 2 eyeglasses from lenskart (Order no.[protected]) after getting an eye test service at home from lenskart on 4/9/2020. (Picture enclosed)

And when i started wearing the eyeglasses with his provided powers bought from lenskart. It gave me a lot of headache, eye strain and also caused dizziness. And i decided to see an optician again as such things never happened...

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Address: Maruthi Nagar, Malkajgiri, Hyderabad.

On 3rd August I have ordered a Vincent chase blue cut frames and received the product on 7th August but those frames had wrong PD and cylindrical axis error. I tried to adjust to those frames for few days as per their advice but I was having eyestrain and headache. I reordered those frames but this time with correct PD and less power. But on 17th August I received lenses of lower quality with hydrophobic anti-glare instead of blue cut lens....

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Lenskart customer care representative on whatsapp told me that eye check up service is free of cost after placing a full order including frame and lenses. I placed the order and I had to call customer care to schedule a free eye check up. At first they denied so I had to tell them the whole story and told them if they do not schedule free eye checkup I will cancel the order. They later scheduled the free eye check up. My order was placed...

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Hi lenskart & dtdc courier partner

This is bharath

Order # [protected]

Dtdc courier and tracking number is d71510194.

As per your records

Fri, 08th may 2020 10:53 hrs received at facility, banjarahills, hyderabad

Ordered item is in hyderabad only from 8th may of this month today 20th till date the courier 🚴📦 team not attempted my delivery. Please...

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Address: 662/2, G. K. Block. Opp. Hajipura Garden, Ahmedabad, Gujarat, 380004

As per my purchase with lenskart, i received mail about my gold membership.

As of now lots of company like amazon, netflix and others are offering free membership, i assumed that lenskart offer me and confirmed their gold membership to me via mail.

Once i used that mail to go for shopping, i received discount as gold member that confirm that i have working gold membership.

Once i place order and...

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Address: 662/2, G. K. Block. Opp. Hajipura Garden, Ahmedabad, Gujarat, 380004

Website: Www.lenskart.com

Got mail that I am become gold member and have privileged to buy one get one free.
I ordered and paid money as their application mentioned.
After that they asked more money for gold membership which I got it as promotion in my mail. Once they send mail of gold membership how come and booked order according to that how come they cancelled it.

Once I paid, received call and said me they can not process my order...

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Address: Hyderabad, Telangana

Today on 1-1/2020, i visited lv prasad eye institute for regular eye check-up. There upon diagnosis, doctor said that left eye glass has incorrect power than what is there in the prescription. It has sph -1.00 and axis 160, but the glass has sph:+0.50 and axis 75. To my shock when doctor asked me to see only with my left see, i can't see anything. This is complete blunder my lenskart. Soon after i went to lenskart shop where i ordered my...

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Address: Lenskart , first floor gopalan signature mall, bangalore ,

The issue that i have experienced was: i have gold membership on [protected].

I have selected 1+1 glasses from vincent chase.

Gold membership is not getting applied on second pair. Shop person called area manager and he gave codes.

No codes were actually working

Shop person told me to buy other gold membership on new number.. This is rubbish.. We paid 600 for gold membership and...

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Hi, this is sandesh from chennai,
I bought 2 spects from lenskart 2 months before. Before buying i had very good expectations about lenskart, i thought it would last longer and all.
But not even rough using it, it broke, that too just while removing,
I tried to share my problem with lenskart customer care, i got a harsh reply saying it's my mistake,
Hope i will get proper reply atleast here
M. No: [protected]...

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Address: venkojipalem, Visakhapatnam, Andhra Pradesh, 530022

Website: www.lenskart.com

I bought a product "black full rim round small (Size-48) vincent chase air flex vc e11377 - c1 eyeglasses

Product id : 129095" on dec 08 2018. These claim to be air flex. That claim is wrong. The frame broke with no force on it. These are not flexible at all. These broke on 30th july 2019.

My order id is [protected].

I want a full refund of the order....

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Address: Ghaziabad, Uttar Pradesh, 201010

I had placed an order in the aditya mall, indirapuram branch of lenskart, they didn’t have the product in their store so they placed an online order. And they told me that orders can be placed only for prepaid orders. Now after 7-8 hours after i have placed the order it is showing that the product is ‘stocked out’ then why did they even bother to place the order... For which i have already paid. Its also showing that the product will...

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Hello sir/ma'am,

I bought specs from lenskart couple of months back. At the time of delivery too i could easily make out how delicate and prone to damage the full rim frame appeared to be. The eyeglass was very hard to open and close and gave a cracking sound every now and then. I hoped that with use it will get better but it didn't and 2 days back the right hand of the eyeglasses came out while trying to fold the eyeglasses.br...

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I purchased a Vincent Chase eyeglass on 29 March 2019 through the lenskart app.
After 1 month one of the frame screw is loose and now everytime I wear the glass I have to tilt towards right for the perfect fit.

I enquired with the customer care but they weren't specifying about the above mentioned order.

I would like to know whether lenskart provides any repair service or any return/ replacement....

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Address: Chandigarh, Chandigarh

In january 2018, i brought my cartier frames to lens kart store elante chandigarh to put new glasses on it. I gave 2500 fee to put new lens in my frames. But the store is not giving my frames back now even after my repeated visits. They have lost it and are insisting on taking any new frame of value of 2500 rs. But my frames are ten times costlier. After that i came around 30 times but they are not able to find my frames. Kindly address my...

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Recently i have ordered 2 specs from online. I have been ordering eye glasses from them for the past few years. When they delivered the product one specs seems to have wrong power. As suggested on their website i wore one eyeglass for two weeks and it all looked fine, but when i wore the second one, i couldn’t even wear it for half a day, i thought may be my eyes need time to get used to them. So i tried them for next few days but the pain...

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Address: 201009

Store address-
Shop no-48, mahagun my woods mart shopping complex, sec-16 noida east, 201301, uttar pradesh 201305

Recently i have ordered 2 specs - one for me and one for my neighbor from the above mentioned store. When they delivered the product one specs which is for me got wrong power. One day i used the specs and got blur vision with heave headache due to them. Luckily i have cross checked the bill and the provided...

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Address: Mumbai City, Maharashtra

My order ID is [protected] I brought John Jacob frame thinking that it would be of good quality and would long last than other cheap frames but despite of careful use the frame's colour started fading after 1 month and now after 3-4 months the frame got cracked. Now Lenskart are refusing to do after sale service. As per Lenskart policy colour fading is covered under warranty....

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Website: www.lenskart.com

I ordered a lenskart glass on 31st december 2018 and expected delivery date of the product was on 8th january 2019. After contacting the customer care they said to wait till 16th january 2019. Today when i checked the courier status, it still shows in transit and this was last updated on 5th january 2019. The wait for my lenskart glasses continues... Great service...

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Address: Gurgaon, Haryana, 122002

I took my life's first eye-test from lenskart store in sector-18, noida store in the year 2015 or 2016. After the guy identified my power, all the members started convincing me to take the glasses, which i later took from the same store. I paid rs. 2000 for a frame less specs with lenses after all sorts of offers and discounts. I did not like wearing glasses (And moreover it was only for computer use), so i used it less frequently. Later,...

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Address: Anantapur, Andhra Pradesh, 515004

Website: www.lenskart.com

I've ordered tokai lens which are premium lens offered by lenskart with approximately 7k value inr for one unit, which has many features like 2x more scratch protection, e. T. C has broken on edges. Which are plastic lens just broken when it fell from just 70 cms height. I'm totally disappointed with lenskart beacuse if we pay for around 7k for premium lens.

I have used unbranded normal lens which cost around 1k which didn't...

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Lenskart Complaints & Reviews

File a complaint to Lenskart

Lenskart reviews & complaints page 8

lenskart store employees behaviour

Refund awaiting

The person who came demanded money and denied eye check up.

order delivery standard committed and confirmed date is 26th may 2020

cancelled my gold membership

cancelled order without valid reason

lens power issue

gold membership benefits

spects got broken

product id : 129095

product is out of stock after payment, but delivery date still showing.

frame broken within 2 months

frame hinges

lost my frame and glasses

eye pain after using lenskart glasses

specs created of wrong/heavy power cause headache

colour faded and frame broken even after taking good care of glasses and gentle use

product not yet delivered

issue with the power of the lenses/eye-test conducted by the lenskart team

ive brought premium tokai lens (order no:1213847152) but within 1.5 months the lens is broken which has 2x more scratch protection

Lenskart Complaints & Reviews

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Lenskart reviews & complaints page 8

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