Lenskart Complaints & Reviews

We visited Lenskart Store in Urban Nest in Undri Pune and we weee really very unhappy and disappointed with the behaviour of store manager. He doesn’t have manners to talk with customer. And behave very rudely....

Order ID: [protected]
Order Date: 29 Sep 2021

I had gotten a pair of glasses made with Progressive Lenses at Lenskart on 29th Sep 2021. Screenshot of order # attached.

The glasses weren't comfortable, and hence were returned twice in October 2021 for refixing. Copy of sms attached.

After the glasses were returned to me the second time and I was assured that the lenses are remade and the...

A lenskart employee Kajal Sharma told me that lenskart protect (insurance for eyeglasses) covers the loss and accidental damage of eyeglasses. But When I purchased it I received a mail and in that mail loss of product is not mentioned and according to that mail it covers only accidental damage....

On 18th-March-2023, I placed a order(two zero-power glasses and a cleaning spray) from one of the lenskart branch. I was not aware that the cleaning spray was free of cost if we buy it along with glasses(by applying voucher). The sales person lied and tricked me to pay the money for the spray also....

I ordered a pair of specs for my father after getting tested from lenskart store. After receiving we mentiot the power is not fine. It was told to us to try it out for a month then for 3 months. So now also its not fitting. This can damage the vision. Please let me know who’s mistake is this and who should fix it...

Hello sir i start with starting first i ordered glasses on store on 25 feb i get it but glasses is uncomfortable so i call for return refund but he gives me store credit so i have to a place a new order of vincent chase eyeglasses of same price on 12 march by my store credit this order placed by support of customer care all details is filled by customer care i save pic of that on WhatsApp. He entered wrong city pincode and when i ask for...

I bought Spectacles from Lenskart on 12th March 2023 and made the full payment receiving confirmation message for the same. The specs were supposed to be delivered at my office address Ithink Lodha Techno Campus Building A Off Pokhran Road 2 Thane 400 607.
However the same was delivered at 8:00 pm after I had left for the day and a message was delivered CONSIGNEE NOT AVAILABLE pls contact [protected]. The number [protected] is non contactable....

At forst the lenskart store got my power mixed up with another customer's eye power... They sent me the wrong prescription amd therefore the two specs I ordered were a waste of time... I had to return them and again check my eye power and then again order a new specs... Isn't my time precious?? Ohh and the insurance I bought with the two specs at first is a waste now... That money is not refunded... Who will take responsibility for that money...

My question to Lenskart is that how can you take order for the products which are out of stock? its your responsibility to update in your database and inform your online/offline stores. Its not like lets take the order first then will see it is available or not. It doesn't suits to such a company like you.

I has placed the order in last week from offline store with full advance payment which was supposed to be delivered...

I am Yash Agarwal and i have bought spects from your store in siliguri sf road before 6 months today the side frame broke and i went their for repair but the workers out there were too lazy or they just want us to buy new product for their sale i am very very dissatisfied with lenskart service i am not blaming the lenskart but the worker in the place because he don't have manners to talk and he don't want to do any work and just want to sale...

I am yash Agarwal and i have bought a spects from lenskart siliguri in sf road..Today my spects broke and i took for getting it repaired in the store but the workers in the shop diffused to repair it and was saying me to buy the new pair of glasses.But unfortunately i repaired it from another shop and went back to lenskart to show it to them but they didn't have any words for it..And they said you can complaint in customer care so i did..br...

I bought a power yellow hustle eyewear on March 5 from ernakulam. During the purchase the staff checked my power if it's changed or not as i was already using a eyewear. as there was no change they issued me the glass even after knowing that my one eye has power of more than 2. They did not informed me or the person who accompanied me before buying the eyewear that it will get loose or it cannot be adjusted .it was an irresponsible behaviour...

Hello Gentlemen,

With reference to above subject matter, I have ordered product Hustlr Lenskart Air Classic LA, product ID - 208956 on 04/03/2023 and i am really very disappointed to purchase your product first time in my life. Other service providers are providing good services to the customers...i heard lenskart is providing very good services to customer so i have decided to purchase product from lenskart but got damage...

Lens kart customer executive has called me multiple times and asked for membership and purchasing of eye wear.
customer executive and me both were selected the frame and payment was done for both frame and membership.
after payment, till time order has not created and after that saying that one frame is not suitable for provided power. in this case why there executive are insisting to take frames and taken money.
i...

Hi, I ordered for 1 pair of spec for my parents on 27th Feb, from Naktala Branch Kolkata with Order No - [protected] .. The specs were required ASAP as there was change in power for one of the patient..

It was promised to me that the specs would be delivered by 5th March and i also requested to fastrack if feasible understanding the criticality of the situation..

To my surprise when on 4th March I called to check...

I went to the Lenskart City Centre 2 store in Kolkata to buy a pair of lenses for two existing frames. I am a Gold member of Lenskart and the lenses I selected was going through on their tablets but they did not process the order because it was going to their central workshop and apparently they did not want to send it to central probably because the price of the lenses were not very high. My point is if the system has those lenses as options...

One Lenskart executive (Shivam) calls me and told me that I have wasted his time as I refused to accept the service he is offering. I have not registered or applied for that service anywhere. He himself called me and talks rudely....

It started with the order - [protected] along with the insurance cover paid additionally. Products were sold stating that its very flexible and good for kids. As the products were not as promised and with multiple conversations, both were finally returned with amount credited to my Lenskart Wallet, but not the amount paid for the insurance. With the money in the wallet, reordered the different products (Order id - [protected]), but there was...

I wanted to order a spectacle and was told that it will be Rs.3752/- and if opt for Lenskart Gold membership paying additional Rs.600/- I will get another spectacle completely free. I repeated asked if it is of the same quality and I was told yes - 2 at the price of one for additional Rs. 600/-.

As it sounded like a good offer, I chose that. Then the person said as it is progressive lens which is preferred the amount will...

Hi All,

"Order Details: [protected] containing 2 items & Placed on 05-Nov-2022 at Bhandup West Lenskart store"

Request your urgent help as I have lost both the Clip on glasses I have ordered on 5 Nov 2022. I need a clip on glasses for both the glasses I had ordered.

I am scheduled to travel next week from 6 March and I need my clip-ons to be delivered / suggest me to go to Bhandup West store to...