Lenskart Complaints & Reviews

I have received eyeglasses but it is not correct, i m not able to read anything. I have made the complaint and requested many times for refund of glasses, but nobody has come to pick up. Also on daily basis I'm receiving call that person will come and check glasses, but nobody has come till today. Very poor services of lens cart. Daily they give me new date of pickup or visit of their executive, but no one come. I need my full money back...

I ordered John Jacobs glasses from Lenskart. They sent me a defective product multiple times and wasted a few months by doing this. Then they finally sent me the product in an acceptable form. But now, when I need to claim a warranty, they are considering the warranty period start date from the first order I received. The warranty of the item I am using should start from the date I purchased the item, not the date I purchased the one which...

Dear [Lenskart Customer Service],

I am writing to bring to your attention an unfortunate incident that occurred during my recent visit to your store. Approximately a month ago, I purchased a pair of glasses from your outlet, and unfortunately, one of the legs of the frame was accidentally broken. I visited the store to replace the frame and was met with a less-than-professional attitude from one of your representatives.br...

I ordered a spectacle and was told that it will be Rs.2700/- and if opt for Lenskart Gold membership paying additional Rs.600/- I will get another spectacle completely free. I asked him can i buy sunglasses if possible, he said u can buy with the same price I repeated asked if it is of the same quality and I was told yes at the price of one for additional Rs. 600/- .

As it sounded like a good offer, I choose that. Then the...

Hi On 18th September 2022 I took Lenskart Blu lenses from Lenskart store which is located in Suncity. After few months o[censored]sing I was facing issue with my Lenskart Blu lenses so yesterday i.e. 12/04/2023 I complained to Lenskart customer care regarding my spectacles issue so customer care person told me to visit nearby store where I have purchased and claim the warranty because still my product is under warranty so after the conversation...

I cancelled my order on 7/03/2023 and the refund of ₹2714 was supposed to be credited on my account by 21/03/2023. When I didn't receive my order even after 21st of March I contacted the customer service of Lenskart. As per their request I provided them my bank statement and they assured me that they will keep in update in minimum time. I never received a call from their side. It was always me who calls them and explain my whole problem...

My request for insurance has been rejected and the reason is 'Request From VSM' I don't know why it is so and I am contacting the customer care but there is no response...I had a very bad experience with lens kart, I need a solution for this problem.

The email sent to me was stated as below,

Dear Nishant Aggarwal,

We regret to inform you that the request with claim ID 637e23af9b2830710a1d0865...

I was mislead and cheated by your outlet in kolkata situated in Jora Mandir baguiati.
Firstly I was not made aware of any insurance policy for the specs I bought.
Secondly when accidentally my 7 years old daughter broke the leg of the frame which was repairable I was given the wrong information that it would not be possible to get it repaired and that I had to purchase another pair of glasses which I did....

Please arrange an immediate call back from someone senior on my registered mobile number : [protected]...

I had purchased a progressive Lens with photo chrome transition feature from your Good Earth Mall outlet on 30th March with a Frame.
The store attendant broke the lens during fitting. The lens was reordered on 2nd April and when I got it on 6th, it got again broken during fitting by the same person.
This was again ordered on 6th and was promised to be delivered on 9th morning.
Today when I am connecting with the shop,...

I ordered 2 glasses 1 lens box 2 products I received but 1 glasses I could not received amount was prepaid...

I am one of the happy customers of Lenskart. We have recommended Lenskart products to a lot of my friends and family. I had the worst in-store experience at Lenskart store - Nexus vijaya mall - Chennai. The employees were rude and compelling. One of my friends who was in the store invited me to choose frames for him. On entering the store, one of the employees questioned me on my purpose of visiting the store. Even though I was informed about...

I have ordered 1 computer glass .the order was suppose to deliver yesterday but the courier of lenskart didn't call me..and they sent an sms by saying "Reciever not available" without attempting any call to me.. i have tried to reach lenskart customer support but there customer support was so poor..my order id -[protected]...

I ordered lenskart eyeglass when I opened the product i found that one hinge was totally unaligned and was tight to open and close when I Scrutinized it i found their is a crack and bend which eventually lead the hinge to break and they are not providing replacement for it....

In store Sales Representatives are Highly misleading customers to purchase Insurance policy on every order with a false commitment that any accidental damage will be taken care for 1 year and you will be assured for replacement.. In last 1 year I had purchased glasses for my complete family from lenskart approx to value 40k - 50K. These purchases were done in 3 different stores of different places (chennai, Hyderabad, pondicherry). I have...

Actually, I just purchased the computer glasses a few days ago. I have the bill and also after purchasing the another day it fell down and it was so delicate that after falling the frame got broke and then when I visited Store Sir, they told me it won’t be repaired. You will have to purchase a new one again in order to use it and I just purchased it with my gold membership. If the action is not taken, I will make sure that every thing as...

I have taken a pair of spectacles from Lenskart mahamayatala on December 30 and one got broken. They took insurance fees and now they are telling that the insurance has been rejected. kindly take strict action. This spectacle belonged to my daughter aged 11 yrs and she cant read properly without spectacles. kindly take strict action against this....

We have bought two frames of Jhon Jacobs from lenskart store at Elgin road, Kolkata.
I bought it on 26th March, one frame was delivered on 28th March 2023, another was not delivered.
I had contacted customer service on 30th March 2023, they told that my other frame was out for delivery but today also I didn't receive it.
They don't even arrange a call back even after they promise to do so...

I had purchased 1+1 product but when I received it one product had the power issue which was exchange later but agin the next one provided was having the similar issue than I tried it do online exchange from the lenskert app but failed to update the power number in retur I received zero number glass where thing went more worsed.
So now I'm trying to contact the backend team but they are not able to resove my issue so appreciate I...

I am buying the gold membership plan and applied the coupon so the net balance become 0 and they calculated tax and convenience fee on zero rupee....