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Lenskart Complaints & Reviews

www.lenskart.com
4.1
Updated: May 19, 2026
Complaints 1694
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1341
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353
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Lenskart reviews & complaints page 7

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N
Nisha Soni
Jun 4, 2021
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Cheat custom by providing wrong information before buying a product

Address: Infront of Hotel Savera, Rewa Road, next to Shagun Sarees, Madhya Pradesh 485001

I had purchased 2 specs from lenskart satna Madhya Pradesh in Last lockdown 10 may 2020 the Shopkeeper told us about the insurance policy in which he told us that with in 1 year if your specs is break it get repaired free of cost no extra charge is pay ... when my specs glass is break I went to shop then shopkeeper say you have to pay 60-70 % of the original amount of the specs even that specs is with in insurance.. first' the provide the...
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J
Jayesh Bandodkar
from Delhi, Delhi
May 26, 2021
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Order not delivered more than 16 days

Website: www.lenskart.com

It is strange, Order No [protected] was booked on 11th May at Panaji Store for high power. On the day of booking Store Person was so prompt with all the information. His gestures were so accurate, talking to many people to show me that the store is so swift to deliver the within 5 fays. It is more than 16 days, order us till under processing. Now I realized, people at Lensekart are so stupor, how can they forget to understand that patient...
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A
Akash Kotia
May 13, 2021
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Scratches on

Address: Connaught place new delhi

I purchase 2 pair of eyeglasses from lenskart with their highest quality lenses with anti scratch and anti break..my order id is [protected] order date 1 dec 2021. now i used my glasses properly.since i have 2 pairs i use in at office and 1 at home and even after that my so called anti scratch lenses are heavily scratched within 4-5 months of light usage. Lenskart kindly take a note of the same and provide me some relief as it is plain cheating...
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P
Pijush86
May 2, 2021
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Not giving exchange

I ordered a specs from lenskart at 18/04/2021. The frame was not fitting well. So I went for exchange. After getting the product lenskart no giving me exchange link. I contacted customer service they told me it's not possible. Order ID is [protected]...
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A
Albin1995
Apr 22, 2021
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Lens power change

I have ordered 2 john jacobs specs from lenskart, I correctly add the 2 power, after nigh i just check the order the power they mention in the specs is wrong and it changed, at night i can't contact customer care then morning i contact them, they says the product is shipped they can't do anything, after says they will recall the product and wait for 6 days, actually i don't have time, it makes irresponsibility form your side, even they don't...
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Mohammed Haasheem
Apr 15, 2021
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Payment

I have made payment for the gold membership and the payment has been deducted from my bank account but the order shows it’s still pending. I hope you guys could rectify this problem...
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Dr.Upendra Bhide M
Apr 3, 2021
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Specs Bill

Address: No.44, “Annapoorna” 2nd Main Road, Brindavan Extension, Mico-Arekere Layout, Bannerghatta Road, BENGALURU-560 076.

Dear sir
I am sending a piece of letter written to your customer care service . However till today no action has been taken and only promising ... can you just help me in this regard..my coplaint copy is as below

I have placed two spectacles to self and one for my wife.. your representative Mr. Dhanraj Acharya has sent the person to my house for selection of frames. Subsequently we placed the order and paid entire...
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F
Fairan Rozani
Mar 30, 2021
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Frame broken

Address: Mira road

Bought this john jacobs frame from lenskart 17 days ago and now they’re saying it’s non repairable and trying to sell me new eyeglasses. So i buy one frame it break in few days and you want me to invest again by trusting you guys? Really have a good refund/exchange policy and atleast repair frames if they break in time span of 6 months...
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Bibek Kakati
Mar 27, 2021
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Lenskart going against their claim regarding lens crack

Hi, I recently purchased the specs from Lenskart (in Feb month). I opted for the Blu Cut Lens which has 1 year warranty and in the selection page they are claiming it to be scratch, smudge, crack resistant lens.
But lens got a crack while playing with my pet (by his nails). Lenskart is not helping with the issue. They said this doesn't come under any warranty.
If so, the do they mention it as crack resistant in the lens selection...
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S
Sumithra s
Mar 12, 2021
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I am complaining about spectile

Address: Shear eye hospital #633,100feet Ring Road JPNagar 3rdphase Bangalore 560078

I have purchased one spectile 3400cost when am seeing it's frame colour reflecting on my eyes but he didn't exchange my frames he said use that only but this spectile it's not good I can't see properly that lens he cheated at me...
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J
jhashankar92
Mar 12, 2021
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Full payment Refund related issue

I received a defective product and i returned it back now i am facing an issue while having my full payment refund. Without my knowledge they are deducting 220 rs. for gold membership...
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Pratik Kochar S
Mar 8, 2021
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Refund not yet received

Address: Pocket B Vatika Mindscapes, 7th Floor, Mathura Rd, Sector 27, Faridabad, Haryana 121003

Order ID : [protected] - Refund not yet received amounting to Rs.2463. Called 8-10 times and asked them the status to which they reply that the refund is completed. Shared my UPI account statement with them but they did not reply. It has been more than 10 working days but the lenskart refund has not iccured into my account. The transaction ID for refund which they gave does not exist with my UPI bank....
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D
Dr.Lal
from Mumbai, Maharashtra
Jan 29, 2021
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Cancellation #Refund #fraud Ref.1225140117

Address: Registered Office at 339A/8, Mehta Chowk, Near Juhi Clinic Dadawadi Jain Mandir Road, Mehrauli, New Delhi 110030 and principal place of business at 12/1, 13th Floor, Vatika Mindscape, National Highwa
Website: lenskart. Com

I have ordered for two pairs of eye glasses with the help of their sale assistant Ms. Kopal sexena and paid rupees 9945.60 to lenskart through BHIM UPI and got Confirmation message
Order Placed at Lenskart.com: John Jacobs Eyeglasses & 1 other. Ref: [protected] for Rs 9945.60. Partial items may be dispatched in different shipments for faster delivery. Complete order delivery by 25 Jan 2021.
Track your order: http://lnskt.co/Lo0MpZOObr...
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M
Mukesh8448057553
Nov 1, 2020
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Payment successfully done but still payment showing pending

Website: Lenskart

Lenskart — Payment successfully done but still showing pending
SafalRai on Nov 1, 2020
I have ordered 1 eyeglass from lenskart and successfully done the payment through upi worth rs 893.89 but the payment is still showing pending.
Please resolve the issue asap. Please didn't expected such a hassle from lenskart....
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D
Daniel_Raju
Oct 15, 2020
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Counterfeit product of foreign brand lenses(Rodenstock) sold over the counter by Lenskart

Address: 12/3 Mathura Road, NH2, Sector 27D Faridabad
Website: www.lenskart.com

-DATE OF INCIDENT: 10 OCTOBER
-FULL DESCRIPTION OF INCIDENT
I had purchased a pair of Rodenstock lenses from Lenskart back in February from the Lenskart store in MG Road Pune.

Few months into purchasing it, the glasses fell from my study table onto the carpet 2 feet below. To my utter shock I realised the lenses had chipped at the corners. Anxious about the authenticity of the lenses through this minor mishap,...
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A
Aayush Biyani
from Kolkata, West Bengal
Sep 17, 2020
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lenskart store employees behaviour

I aayush bihani is a gold member of lenskart. And recently i bought 2 eyeglasses from lenskart (Order no.[protected]) after getting an eye test service at home from lenskart on 4/9/2020. (Picture enclosed)

And when i started wearing the eyeglasses with his provided powers bought from lenskart. It gave me a lot of headache, eye strain and also caused dizziness. And i decided to see an optician again as such things never happened...
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Ankam Abhishek
Aug 28, 2020
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Refund awaiting

Address: Maruthi Nagar, Malkajgiri, Hyderabad.

On 3rd August I have ordered a Vincent chase blue cut frames and received the product on 7th August but those frames had wrong PD and cylindrical axis error. I tried to adjust to those frames for few days as per their advice but I was having eyestrain and headache. I reordered those frames but this time with correct PD and less power. But on 17th August I received lenses of lower quality with hydrophobic anti-glare instead of blue cut lens....
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A
aevee
from New Delhi, Delhi
Aug 25, 2020
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The person who came demanded money and denied eye check up.

Lenskart customer care representative on whatsapp told me that eye check up service is free of cost after placing a full order including frame and lenses. I placed the order and I had to call customer care to schedule a free eye check up. At first they denied so I had to tell them the whole story and told them if they do not schedule free eye checkup I will cancel the order. They later scheduled the free eye check up. My order was placed...
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B
Bharath1801
May 24, 2020
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order delivery standard committed and confirmed date is 26th may 2020

Hi lenskart & dtdc courier partner

This is bharath

Order # [protected]

Dtdc courier and tracking number is d71510194.

As per your records

Fri, 08th may 2020 10:53 hrs received at facility, banjarahills, hyderabad

Ordered item is in hyderabad only from 8th may of this month today 20th till date the courier 🚴📦 team not attempted my delivery. Please...
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vspanchal67
from Rajkot, Gujarat
Mar 7, 2020
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cancelled my gold membership

Address: 662/2, G. K. Block. Opp. Hajipura Garden, Ahmedabad, Gujarat, 380004

As per my purchase with lenskart, i received mail about my gold membership.

As of now lots of company like amazon, netflix and others are offering free membership, i assumed that lenskart offer me and confirmed their gold membership to me via mail.

Once i used that mail to go for shopping, i received discount as gold member that confirm that i have working gold membership.

Once i place order and...
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