Lenskart Complaints & Reviews

I cancelled my order on 7/03/2023 and the refund of ₹2714 was supposed to be credited on my account by 21/03/2023. When I didn't receive my order even after 21st of March I contacted the customer service of Lenskart. As per their request I provided them my bank statement and they assured me that they will keep in update in minimum time. I never received a call from their side. It was always me who calls them and explain my whole problem...

My request for insurance has been rejected and the reason is 'Request From VSM' I don't know why it is so and I am contacting the customer care but there is no response...I had a very bad experience with lens kart, I need a solution for this problem.

The email sent to me was stated as below,

Dear Nishant Aggarwal,

We regret to inform you that the request with claim ID 637e23af9b2830710a1d0865 for your Lenskart spectacles has unfortunately been rejected due to request from vsm .

In case any further assistance is needed, feel free to contact us on our toll free number at[protected]Monday-Friday 9.00 am to 9.00 pm and Saturday-Sunday 9.00 am to 6.00 pm) or email us at [protected]@symboinsurance.com

I was mislead and cheated by your outlet in kolkata situated in Jora Mandir baguiati.
Firstly I was not made aware of any insurance policy for the specs I bought.
Secondly when accidentally my 7 years old daughter broke the leg of the frame which was repairable I was given the wrong information that it would not be possible to get it repaired and that I had to purchase another pair of glasses which I did.

Please arrange an immediate call back from someone senior on my registered mobile number : [protected]

I had purchased a progressive Lens with photo chrome transition feature from your Good Earth Mall outlet on 30th March with a Frame.
The store attendant broke the lens during fitting. The lens was reordered on 2nd April and when I got it on 6th, it got again broken during fitting by the same person.
This was again ordered on 6th and was promised to be delivered on 9th morning.
Today when I am connecting with the shop, there is no response.
I am somehow managing with my old specs where the power is not okay.
Never expected such a poor response from Lenskart.
I will not recommend Lenskart to any of my known people going forward.

I ordered 2 glasses 1 lens box 2 products I received but 1 glasses I could not received amount was prepaid

I am one of the happy customers of Lenskart. We have recommended Lenskart products to a lot of my friends and family. I had the worst in-store experience at Lenskart store - Nexus vijaya mall - Chennai. The employees were rude and compelling. One of my friends who was in the store invited me to choose frames for him. On entering the store, one of the employees questioned me on my purpose of visiting the store. Even though I was informed about the reason, he stopped me from entering. The experience was so embarrassing.

I almost lost interest in purchasing anything at the store. I am not sure whether all the customers are facing the same issue in this store or a discriminating behavior by the employees. The experience still haunts me. I urge Lenskart team to look into this matter.

I have ordered 1 computer glass .the order was suppose to deliver yesterday but the courier of lenskart didn't call me..and they sent an sms by saying "Reciever not available" without attempting any call to me.. i have tried to reach lenskart customer support but there customer support was so poor..my order id -[protected]

I ordered lenskart eyeglass when I opened the product i found that one hinge was totally unaligned and was tight to open and close when I Scrutinized it i found their is a crack and bend which eventually lead the hinge to break and they are not providing replacement for it.

In store Sales Representatives are Highly misleading customers to purchase Insurance policy on every order with a false commitment that any accidental damage will be taken care for 1 year and you will be assured for replacement.. In last 1 year I had purchased glasses for my complete family from lenskart approx to value 40k - 50K. These purchases were done in 3 different stores of different places (chennai, Hyderabad, pondicherry). I have availed insurance in most of my order due to above false commitment. Today spare glass which was in its case for long time found to be broken. I am not sure whether it was quality issue or Accident. So I had taken it to lenskart to avail the insurance for the first time. But I came to know many things which shocked me and not said during sale.

1. Insurance not provided by Lenskart and its third party (Not a major issue)
2. It is subjected to rejection (not said during sale)
3. Claim will be given only for partial amount and it might vary. (Completely opposite to what said to me during sale)

All three sales executives misleaded / scamming me to sell insurance saying only below conditions
1. Insurance can be claimed only once in 1 year
2. It is applicable on either of 1 product in a order, whichever breaks early within a year

Only this is what is said. For claim of 800 I spent 400. Now additional minimum 800 I need to pay to replace this specs. I hope for 1200 I could have got a new frame itself (my glass not broke and it can be used again). No use of availing insurance.

Actually, I just purchased the computer glasses a few days ago. I have the bill and also after purchasing the another day it fell down and it was so delicate that after falling the frame got broke and then when I visited Store Sir, they told me it won’t be repaired. You will have to purchase a new one again in order to use it and I just purchased it with my gold membership. If the action is not taken, I will make sure that every thing as fair by approaching social media, such as Twitter, Facebook, Instagram, etc Because this was not the behaviour expected from well-known company lens card and also I haven’t seen any kind of spectacles that can’t be repaired and if it can very well, they wouldn’t have been existing only So please see to the matter mentioned above also I am attaching some pictures and you can see that no particular part is broke. I need can be repaired if wanted to be repaired.

I have taken a pair of spectacles from Lenskart mahamayatala on December 30 and one got broken. They took insurance fees and now they are telling that the insurance has been rejected. kindly take strict action. This spectacle belonged to my daughter aged 11 yrs and she cant read properly without spectacles. kindly take strict action against this.

We have bought two frames of Jhon Jacobs from lenskart store at Elgin road, Kolkata.
I bought it on 26th March, one frame was delivered on 28th March 2023, another was not delivered.
I had contacted customer service on 30th March 2023, they told that my other frame was out for delivery but today also I didn't receive it.
They don't even arrange a call back even after they promise to do so...

I had purchased 1+1 product but when I received it one product had the power issue which was exchange later but agin the next one provided was having the similar issue than I tried it do online exchange from the lenskert app but failed to update the power number in retur I received zero number glass where thing went more worsed.
So now I'm trying to contact the backend team but they are not able to resove my issue so appreciate I get my powered glasses back instead if zero glass

I am buying the gold membership plan and applied the coupon so the net balance become 0 and they calculated tax and convenience fee on zero rupee.

We visited Lenskart Store in Urban Nest in Undri Pune and we weee really very unhappy and disappointed with the behaviour of store manager. He doesn’t have manners to talk with customer. And behave very rudely.

Order ID: [protected]
Order Date: 29 Sep 2021

I had gotten a pair of glasses made with Progressive Lenses at Lenskart on 29th Sep 2021. Screenshot of order # attached.

The glasses weren't comfortable, and hence were returned twice in October 2021 for refixing. Copy of sms attached.

After the glasses were returned to me the second time and I was assured that the lenses are remade and the...

A lenskart employee Kajal Sharma told me that lenskart protect (insurance for eyeglasses) covers the loss and accidental damage of eyeglasses. But When I purchased it I received a mail and in that mail loss of product is not mentioned and according to that mail it covers only accidental damage.

On 18th-March-2023, I placed a order(two zero-power glasses and a cleaning spray) from one of the lenskart branch. I was not aware that the cleaning spray was free of cost if we buy it along with glasses(by applying voucher). The sales person lied and tricked me to pay the money for the spray also.

I ordered a pair of specs for my father after getting tested from lenskart store. After receiving we mentiot the power is not fine. It was told to us to try it out for a month then for 3 months. So now also its not fitting. This can damage the vision. Please let me know who’s mistake is this and who should fix it