Lenskart Complaints & Reviews

Totally dissatisfied with the service provided by lens kart.

The order no was [protected]. It is not even been 1 year and one eye glass is totally scratched as compared with other glass.

It is clearly visible that the two lenses are of different quality. What is the standard lens kart is providing for the customer.

Here i have paid arroung rs. 4000/- and the product is such a poor quality material which doesn't even serve the purpose for at least 1 year.

I will never ever recommend someone lens kart until you have a permanent solution for my issue.

Till this date i was a satisfied customer but henceforth i don't like to continue the relationship.

_
Based on the above complaint they have made a replacement but that was not lasting for 6 months. Right now they have made a call to me and updated that they cannot replace it again as the master order has completed more than one year.

I had buy lens with frame on 26th july and got delivery on 01st aug 2019, while continue wearing of lens getting vision problem in left eyes as measurement not taken properly. View from left eyes is bluer, then i had visited store to resolve my problem, they told me that they are getting approval for near and far vision, they will replace my existing lens and giving me 2 separate lenses for near and distance without any cost.
But today (11.08.2019) i got a call from your centre and they denied giving 2 separate lenses.
Now i am totally disappointed with your services.
I need resolution on this. Either you can do correct measurement of my existing lens or give me 2 separate lens without any cost. If you are not able to do it, then return my money without any deductions.
If you are not agreeing for anything, then i will go to consumer forum and will lodge complaint.

I ordered 2 spectacles from lenskart.. One of them was delivered the next day.. The other was never delivered.. I spoke to a lot of customer service reps who did not help.. Even the manager disconnected the call and never called back.. I have been calling them since last 4 days.. All they tel me is to wait.. I have not got the order yet.. And these people do not help me.. My money is gone.. And the order is still not here.. Customer service is useless cz they do not even have a proof of delivery..

May : my father ordered glass (https://youtu.be/jnTog4WTWPE)
Jun : frame broke simply
July : reached lens-cart. Promised replacement
Aug : leadership changed the mind. No replacement now.

The company has non reliable products. Their glasses are low quality than you get outside in local stores. They claimed as un-breakable but later they got broken with normal use. They are cheaters and their policies are suitable for somalia or pakistan type of company.. If you are indian and has indian expectations, this company will not fulfill.

I kiran sidana, placed an order at lenskart, green park market, new delhi. At the beginning the employees were highly encouraging and entertaining us to buy more and more products. Once an order for two spectacles were placed, things took a bad turn. They promised to inform of the completion and delivery of product, however no such communication was made from their end. I had to make repeated calls to keep a check on my order. Later once the product was received, one of the product was a sheer blunder. As soon as i tried to wear the product, i was told the dizzy is due to a new lens which is quite normal. However, due to persistent pain being caused in the eye, it made me think that the lens isn't of the correct no. Once i raised the issue with the store optometrist mr. Kamal kanth, he, instead of being apologetic of the blunder he made was quite okay with the fault made. On my repeated unsatisfied comments, did he agree the product of their defect. No monetary compensation or even an apology came my way. Completely, utterly disappointed with service and the product. Kindly look into the matter, really pathetic service.

Team,

Worst escalation team. Killing my time from last 2weeks.

No solution.

I told this is manufacturing defect one frame size is bigger and another is smaller, he say its okay no problem, what an #!!

Forget about the other normal issue if the manufacturing defects are not entertained, shame on you guys.

Cheating and by making fool to people, looting the money.

Will update every where.

Thanks
Peeyush
Mob - [protected]

Dear sir,
I am getting several emails in hdfc bank name. I know it is a spam. I am pasting one of the email received today for your reference.
Please check and inform your customers so that they dont get cheated.
Also, possible that even your non customers are not cheated,

Best regards
Reji thomas
[protected]@hdfc.com
To:
[protected]@yahoo.com

Aug 3 at 9:32 am

Dear mr reji m,

This is a gentle reminder for payment of pemi/ emi/ other monthly dues pertaining to the loan availed by you.

Customers who have availed loans as an nri, must pay only through their nre / nro bank account.
Kindly maintain balance if ach/ ecs/ si /pdc is set up with us.

This mail is part of our endeavour to help you make your payments on time. Kindly ignore this mail if you have already made the payment.

Please note that any delay in payment of dues may attract delayed payment charges and impact your credit score.

Assuring our best services.

Thank you.

Yours faithfully,
Hdfc customer care.

Disclaimer :the information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organisation is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of housing development finance corporation limited.

Hdfc limited
To:
[protected]@yahoo.com

Aug 2 at 7:42 pm

Dear customer,
Consequent to the revision in the hdfc-rplr with effect from august 1, 2019 by 10 basis points (Bps), your applicable interest under arhl scheme will decrease by 10 bps with effect from your interest reset date.in case of any further assistance, please contact the nearest hdfc office.
Warm regards,
Hdfc ltd.

Note: this is a system generated email for information. Please do not reply to this email id.

Most obnoxious staff who behave so rudely with us... Went we call them they hv the audacity of cutting calls. The prices are so xpensive n at least we deserve to b treated properly! No follow up calls... Immature guys handling billing. They employ trainees who don't even know how to respect elders. I will never purchase from lenskart. I shopped at chandralayout vijayanagr branch, bangalore. Wish u wud give them training in manners than sales!!

I purchased a lenskart frame with a premium lens. Initially frame seems to be very less durable, after 10 day of regular usage, the frame gets separated from the lens. What is the point o[censored]sing such a frame which could not even last 10 days. This is very disappointing.

I do seek assistance from the lenskart team regading this matter. There is no point of having a lens without a frame.

On 27th july i have purchased frames from lenskart, in chandigarh. That was for rs 4446.. And i have paid them from phonepe app. My first transaction was declined but the amount was deducted from my account. And the second was was successful, so again 4446 rs were deduted. So the balance was deducted twice from my account on a single purchase.. But they have not refunded my amount till now. Instead, they are asking me again and again for the transaction id's.. Which i gave them but still, they have not initiated my refund

I have orfered aqualens 6 lens pack and a contact solution with a lens cleaner spray on 29th july 2019.after payment in my account it shows stocked out but I got message that the lens and solution are dispatched via ecom then what about my cleaner spray.why you are doing like this there is no even any calls.please provide me a valid information as soon as you possible

I ordered eyeglasses (Blue light filter) from lenskart site on friday 26/07/2019. I received the message on 29/07/2019 at 1:34pm that your eyeglasses will be delivered today. But i received the message on the same at 1:15am that your order [protected] is delivered and i did not receive the eyeglasses. How any item can be delivered at 11:36pm? My order no is [protected] and tracking no. Is pp[protected]. I sent them mail on their support mail id and also had word with them on phone regarding this. But they have sent the mail in reply and the mail says that they are arranging for the proof of delivery.
What a pathetic and 3rd class service? I am expecting delivery of sunglasses and they are arranging proof of delivery. This means that they are trying to avoid the delivery and already the amount 1446 is debited from account.
I am very disappointed.

I bought a product "black full rim round small (Size-48) vincent chase air flex vc e11377 - c1 eyeglasses

Product id : 129095" on dec 08 2018. These claim to be air flex. That claim is wrong. The frame broke with no force on it. These are not flexible at all. These broke on 30th july 2019.

My order id is [protected].

I want a full refund of the order....

Hi,

Lenskart does not have a proper replacement policy with them. Every time you will get a different executive on call and they will promise you different things and when i had a word with the floor manager mr jason he was so rude and not wanting to listen at all and agree to his executive mistake what they had mentioned to me and not even listen to the recording of what they spoke to me that also 3 of the executive just fooled me into this. They are here to just fool the customers at the end of the day and earn the money. Lenskart is one company which makes the customer suffer for its own employees mistakes.

I have purchased 2 blue coat glass with frame from lenskart karve road, pune showroom in february. B it within few months, one of that frame broken. Although service was good while purchasing new frame, service afterwards is really not satisfactory. I was just opening my specs to use and it broke. At the time of purchase the material was looking not that durable. But i continued to buy bcoz of reputation of company.

I have purchased a Vincent chase frame from Lenskart and its paint coating starts peeling off within warranty period. I claimed warranty and send my free to Lenskart but now customer Care representative are denying me replacement stating that product is out of stock hence replacement of similar product can't be done and you can opt for some other products under same brand
I had fitted crizal preventia lens worth RS 4000 in my frame now my lens can't be fitted in any other frame so am I supposed to throw those lens away took some other frame as replacement from Lenskart and buy a new set of lens for them.
who is going to pay for my losses that occurs due to product mismanagement by Lenskart
I have contacted Lenskart customer care several time over this issue but they are not able to understand my problem.
My registered mobile no. is [protected]
and product id is 130494
Order id is [protected]

I want either same product as replacement and if Lenskart is not able to provide same product then they should compensate for loss incurred to me due to not being able to replace same frame.

I have the same problem as others. I had ordered one round frame and one rectangular framed glasses.
I made a order.
Order was placed.
Payment is already done.
Now it's showing it isstocked out? Seriously guys. Don't fool people like this. Whats with the stocking out after the payment is done??
I'm already have pain without the glasses.
Please try to deliver on the given date.
My order no is [protected]

Hi,
Lenskart cheated me by taking money for 1.74 index lenses and delivering 1.67 cheaper lenses.
I have paid approx 13000 rs and promised by dealer to get 1.74 index lenses

I have replaced the product twice but still they are giving same 1.67 index lenses, this is not the right way to do the business

Order number : [protected]

Also customer will not be able to find lens index provided by lenskart

Please avoid lenskart.

Thanks,
Lakshminarayana
[protected]

Hi, i placed a booking for eye checkup on last sunday i. E 21th july and after checkup i placed 4 goggles which cost up to 8k and when i had done all this, executive asked me for 130 for eye checkup booking. Dont you think so when someone booking is up to 8k you should wave off this booking charges. If we went to normal shop for the same, he also waved off all these charges when we took from it but lenskart is very big firm still this is happening and moreover when you are taking such charges you should improve your box quality. Its not up to the mark and i will request you change this asap as i have paid such a huge amount.

Waiting for positive response!!

Please find below order details for the reference.
Order: [protected]
Order :[protected]

Bought blulens with frame for the first time. The lens turned yellow in one month and the frame is broken by now. Hardly used for 5 months for computer use only. Sadly now there is no replacement option in app, whats the point in buying with a premium price?? I bought this for extended period o[censored]se not for a mere 5 months. I need a replacement or refund for this agony