Lenskart Complaints & Reviews

I had placed an order in the aditya mall, indirapuram branch of lenskart, they didn’t have the product in their store so they placed an online order. And they told me that orders can be placed only for prepaid orders. Now after 7-8 hours after i have placed the order it is showing that the product is ‘stocked out’ then why did they even bother to place the order... For which i have already paid. Its also showing that the...

I ordered a power glasses for my father on addition to sun glasses on june 29th 2019. Order number was [protected]. Total charge was rs 20496 however instead of promised delivery time of 3rd july 2019 i have not received my order.in addition lenskart shop at west end mall pune where i ordered my glasses are making me fool. They are evading my question on delivery of my product.
Kindly take action against them please

I purchased spectacles from lenskart patiala on 26/12/2018 and within 2days of delivery of the product, it started giving problems.. It became so loose that it would slide down to the tip of my nose... On visiting the store they manually tightened it... The same problem occurred in the next 2 days... This way i visited the store at least once every month.. I was so pissed off that i asked them for a permanent solution... The lady on the counter assured me that this time they have fixed the problem and would not trouble me again... While tightening the frame it chipped and when i used the glasses at home the leg of the glasses broke... On 9th june i took the glasses to them for which they assured me that a ticket has been raised and i would get a replacement for the same... Today after approx 40 days when i visited the store i found that the glasses are still lying with them... See the pathetic condition of customer service... No action has been taken till date..

I got my eye check-up done at the lenskart store in the ECX Mall of India, Noida and ordered specs as per their suggestion. They said it would be delivered in 3-4 days time. When I came to pick my specs, it was not the frame that I chose and they were absolutely clueless what to do. They kept searching for the frame that I selected which even I couldn’t remember now. I had to ask for a refund as they had no solution to offer. It was a total waste of time, also such a pathetic service! People should rather go to an eye specialist and get it done, not to a lenskart store for sure!

They lied to my friend merely cos of money and thereby letting him buy another set of specs; they lied by telling they don't posses an extra glass for the specs, whereas on enquiry it was found... That glasses were available.
Shame on these people.
Shame.
How come can u lie merely cos of money.
Money will come and go. But once u break a customer's faith, it won't be restored.
Thank you.

I orderd a frame from your model town new delhi store and its been one week i have been waiting for glasses and the eyes are paining like hell without the glasses. Not even thr customer care is ready to help either way they just keep giving further dates. Is this the way to harass your customer why dont you # shut your company if you can not provide service. Worst customer support and service ever seen,

Sir,

Please accept our complaint against your lenskart service product.
This is our 4th time repair spect. He is face lot of problems while file
Working.
His phone no is - [protected].
Complaint is they are repair but after 3-4 days again the glass is fallen
From its frame. We are spent money but it is waste. Therefore it is
Humble requested to take necessary steps.
Our desire of final repair and we don't want to run for repair spect to
Your shop. Money is not a issue. Our time waste to run your shop in
3-4 days to get that spect.

This is regarding 2 spec's i ordered and i got a call from your team that product will be delivered even before the scheduled date but now it is showing product as "stocked out". What do you mean by that after taking order and receiving payment? But now i see that this is one of your most common ways to harass customers. Let me know the exact status of the order.

I am absolutely disappointed with the quality of frames being sold by lenskart especially "vincent chase". I had use frame only for one day and the frame is now broken just because i was taking it out from the box. When i tried to wear it, one of the side arm came into my hand and the temple is broken, i don't know this is happen why because of manufacturing defect or poor quality product. I need replacement please solve my concern as soon as possible.

I bought two power glasses from lenskart on 8 july. After wearing the glasses only for one day it breaks from the temple. Very poor quality product need replacement.
I think it is kind of some manufacturing defect or the quality of product is very poor but they claim there frames are air flex. I am wearing glasses from 9 yrs but i never get this kind of problem.
Please resolve my issue as soon as possible.

I purchased my spectacles at dr. As rao nagar centre during last week of june'19 which was delivered to me in the first week of july'19. When i received it, that was a defective piece and visited centre to return the same on 9th july and store manager was not available and executive mr. Ramchander told manager will call by evening. But unfortunately i did not receive any call. Such an irresponsible service. Now i want to know about the further process as what is to be done with the defective specs i received. Hope atleast today this matter will settle without my visiting to the store again.

Hi,

We have booked the lense for my kid and lensekart is provided the specs with one side cooling glass and another plain glass and my kid is using this glass to the school for more than a month.

Initially we didn't notice. But over a period of time we have noticed and 2 times we have gone to lenskart store to replace this glass.

But the store representatives are asking me to handover the glass and waiting for 3 to 5 days to replace. But since my kid is using this glass in the school, we are not able to return since she will be facing the difficulty in the school

Called customer support and created a ticket and from there also same response for repairing time for 3 to 5 days.

Complant no : 9079819

Hello i'm nisar khan, i worked with lenskart solutions pvt ltd from 23 july 2018 to 05 april 2019. Notice period policy of lenskart is 30 days but because of my family problem i have left my job but resigned officially. Now the employer is asking for money rs_3597 to update the doe in epf however according to labour laws and epf rules, it is illegal to withhold the pf money. If any employer is doing the same, then he is working against the law. We can drag him in the court as well as complain to vigilance commissioner of epf. I mailed lenskart almost seven times for the same issue but everytime i got same reply in which they're asking money and call it recovery.

I need my pf money urgently but lenskart threatening me, if i won't pay above said amount, then they won't give me my experience letter or releiving letter both are important for me.

I'm unable to understand how any employer can hold epf, they don't have any legal rights to do so.

I bought Carrera Matte Black rim Aviator frame from Lenskart few months before and just in couple of weeks I had issue with the screw it had on to fit side arm preciously it's right one. The screw has to get loose and I was not able to use spec because it was not fitting properly when I used to ware.
I went to the Lenskart showroom where ri bought this and they said they don't have a equipment to fight the screw and later some how they fixed it.
The problem repeated again in few days. I went to lenskart again and said I am not happy with this product as I have to come every now and then to fix it. After few more days right side arm of lense because screw has come out this time !
I aksed Lenskart to replace my product as I am certainly not at all happy with this.
They are not ready to do and they told me to send this to them through courier. I did it since they only arranged for pickup. The whole process they said goona take 2/3 weeks. It's been almost 3 weeks and now they are telling me that it will take 4 more weeks to process this. Literally they want me to wait for more than 45 days!!
Sometimes I wonder I made a big mistake buying in Lenskart who are least bothered about customers and their satisfaction.
I paid money and waiting from last 3 weeks looks like again 3/4 more weeks !!
It is inherent manufacturing defect for which both Carrera and Lenskart the seller should own up responsibility and redress the grievance immediately.

The same issue has been put up before too. However, the resolutions are blurry hence here i am. Firstly, after using store credits, the customer care calls me up to make a fresh order since they couldn't work out their store credit system. Which i denied because it was the second time they were asking about the refund and cancellation issue. However the person agreed and confirmed my address details.
4 hours later, when i check the order trackings in the app, the product is 'stocked out'. Can you look into this matter? And clarify the phase which came after all the major procedures of payment and prescription.

Today i.e. on 5th July I visited the Lenskart Store at Elante Mall, Chandigarh for tightening of my glass frame as it became loose from the hinges. I asked the staff to make the adjustments and their I was put in contact with the Staff Member by the name of Arman. I was asked to fill a Costumer Service form by the staff and then my glasses were taken for repair. ( Form No. 50413)

I was told that the technician wasn't available after 15mins of waiting and submission of my specs. Then after another 10 mins I was told by the same person that he has opened up my glasses by his own and doesn't know how to put them back and told me to come back after15-20 mins. I was without specs for about 40 - 45 mins and then when I came back with my mother, the staff told me to wait for another 20 mins as my specs was being fixed.

After so much time I got up, took my specs and went home. After reaching home I realized that my specs were broken from the top, which they were not before I submitted them to get tightened.

I want to submit FORMAL COMPLAINT against Lenskart Staff of Elante Mall, Chandigarh specially the person responsible for the damage and I want my frame to be replaced as It was the staff that broke it and cleverly applied some adhesive to cover up their short tracks of misbehavior and deceiving me as a costumer.

Now that they are caught in the act, I would request the Costumer services team to get my frame repaired as soon as possible and take strict actions against the Lenskart Staff, Elante Mall, Chandigarh

I have bought navy blue half rim rectangle large (Size-54) as per product id 124867 inclusive of lens package against your tax invoice no. 828 dated 06.04.2019 from your authorized shop m/s. Krk electricals and electronice, bhopal. But the frame of sun glasses has been broken even though it has been handling with proper care.
I therefore request you to register my complaint id defective product and arrange to replace by new frame.
Thanks.

Pradeep kundalkar
Mob: [protected]

This is regarding order no. [protected] after placing my order and after they successfully accepted my payment, gave me a printed reciept, they have updated the status of my delivery as stocked out. This is sign of extremely bad service, why did they accept my payment in the first place, why harass customers, and not value their time or money? What sort of behaviour is this, i am extremely disappointed, please help.

I tried to place an order first on 28 june 2019 within 10 pm to 1 am as required by terms and conditions for rush code. But the error appeared as code can't be applied to the cart. Code was provided to me by app notification of lenskart. Next day i contacted lenskart and they don't accept their mistake. For them they only are right and i was lying as per their thoughts. They asked me to try once again. I wait for one more time and tried within 10pm to 1 am. Still it shows same error again. I have catched screenshots for both these attempts. Nobody believe and accept mistake. No help or remedy provided till now. It make me frustrate and now i want to share this as complaint to lenskart. You can see screenshots and video.

I bought a specs from lenskart but the product is stocked out right after 5 hrs after full payment. What is this i am not satisfied? Are they making fool o[censored]s? If this is the way you treat yoir customer people will stop buying from you. Plz look into this matter fast i am having problem without the specs
My email is [protected]@gmail.com
Contact no. [protected]