Lenskart Complaints & Reviews

Hi,

My Order Number is [protected] I order 4 spectacles out of which 2 was very mandatory since my glasses are broken and I had some some important ceremony to attend. 6th Feb 2024 was given as delivery date, however they are promising delivery within 3 days for metro cities like Mumbai, but never mind even after 6th Feb they did not deliver the product as promised date it is very difficult to react their customer service as...

On 14th January, I placed a return request for an order and received a refund for this return of INR 1512 as store credits on 24th January, to be redeemed against a new exchange order that was to be placed by me.

On 24th January, after I placed this new exchange order (#[protected]), I was charged an excess amount of INR 338, which was not supposed to be charged.

On 24th and 25th January, I contacted the customer...

I bought two hustler glasses with lenskart store located on ( Ground Floor, Shop No 7, Privera Complex, Nehru Nagar Cir, Patel Colony, Ambawadi, Ahmedabad, Gujarat 382210, India)

First when i wore that, i find an issue with fitting and the glasses were so big that can not fitted on my eyes properly as I move head or look down the glasses automatically coming out. I explained this to the store associate and they asked me that we can take this in repair section and will fit the according glasses frame for you as it was really loose fit.

Today I went there to pickup my glasses and I found out that they did not exactly repair anything with glasses. They just give me back glasses the exactly which was before. It is the same, so much loose and unfit frame. I explained this to them and they made excuse that they can not do anything with this.!

This is completely unacceptable and disappointing behaviour! I wore lenskart from almost three years and this is the first time I have to face this kind pf behaviour and unacceptable issue with them.

I hope this message helps you to understand that I am not able to wear that glasses because of fitting issue.

Please help.

Regards,
Dhrumi.

My order No. [protected]. This order had two glasses, two boxes of Contact lenses and a bottle of lens solution.
They marked it as delivered on 12th Jan while only glasses were delivered and contact lenses were still not delivered. Tried reaching customer care multiple times, they raised a complaint request and then closed it saying Item is delivered.

Asking them to provide me any proof of delivery but no response, I have CCTV at the main gate and they can verify nothing was delivered.

Never thought would have such a bad experience with no resolution.

On 21/12/2023 -wednesday-12.40pm i recived a call from the executive of customer care as I have made a complaint of my order being returned to warehouse without my information and wasn’t having specs for days .He assured me that since my order was returned to warehouse without my information and the product which I wanted was also out of stock, he said me to purchase any of product as of now, as a compensation I can the exchange the product before January 31 2024 and can purchase any specs of John and Jacob’s worth 5000+2000(lens).Now when iam connecting to the customer care they are saying it is out of warrant we cannot help.when u cannot help then why did the executive of customer care gave assurance that i can exchange the product before 31 january 2024 even when it was out of warrant .NONE OF THE CUSTOMER CARE ARE CONNECTING ME TO THE EXECUTIVE NOR THE ASSISTANT PRAGYA JAIN .From past 3 days they are just comfirming the order ID and telling pragya jain is not available, she is having problem in her system and variety of reasons.It was the executive who said me the order will be exchanged with full 100% guarrantee and said me to contact customer care.NOW TEHER IS NO RESPONSE. VERY DISAPPOINTED to make a purchase from lenskart i have been a gold membership for past 4-5 years and it is proved that it is not WORTH.

Actually I placed an order on 3rd January, 2024. Its delivery date was 6th January, 2024 but it is not delivered yet. I am waiting for it very much. My order id is [protected].

I placed a order of 2200 for two spectacals one got delivered.yesterday and they charged 1600 for that and other will. Be delivering today and they suppose to be charging 1100...

I had bought Lenscart spectacles against order number [protected] dated 30th May 2023 at total cost of Rs. 9184, which is quoted inclusive of offered Two year Gold Membership.
Last week, frame of the spects got broken at screw connected point. I went to store in Kunadi, Kota from where I had bought it, requesting for repair or frame.
The staff at the store raised the hands, saying it cannot be done by them, I should have gone...

With great with on Lenskart, I entered the stall. Rate of reamless frame : Rs.4, 200/-. Rate of power lens : Rs.10, 000/-.

Date of Incident : 15th December 2022.

1) Lenskart, first and foremost, snatched away 100% full payment of Rs.14, 200/- (Rupees fourteen thousand two hundred). When I asked for the proof of slip with seal/stamp, they gave.

2) As I was new to power lenses, only later on, I began enquires. Then only I came to know no Bluray, no U/V, no antiglare, nothing. They were just most ordinary progressive lenses.

3) Then I checked up the slip which I had received from Lenskart. The seal/stamp was not Lenskart at all. It was DEALSKART seal.

4) The frame lost all its glaze within 3-4 months of purchase.

My most humble request : My dear friends, you should never ever venture into any Lenskart Stall. Else you may also land up in the same suit.

Hello lenskart, my name is santhosh D, I paid 1, 000 rupees for Dhanaraj who is working in HTO lenskart home try on. He took 1000 for spec and didn't return and even raised the mail to lenskart and informed ragavendra ZSM of lenskart in Bangalore till now they is any update and they didn't resolve my issue. Even that cheater is not responding to my call. This issue has to been taken seriously who is cheating the peoples.

I went to lenskart store in meerut they were very rude and bad .
They where judging people's by their personality, bad management, bad customer service.

Recently i have ordered two sunglasses from lenskart using gold membership and the delivery is assigned to purple drone logistics. The delivery date mentioned is yesterday which is 29th of November. One of the product is delivered but still now the another product is not yet delivered to me. In the tracking history it is showing as "soft data uploaded" for more than 30 hours.So kindly give me a reply about what is happening with my package....

Attention Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue again and again. Merely polishing off lenses to remove scratches is not what resolved the issue . I, my family and my social media contacts as well as general public should know about how poorly my case was handled and for them to decide if they would like to invest in high end high value, poor quality lenses as they may be conned by Lenskart as I was.
Poor Support: They could not even inform store or apply LS Cash promptly.
After reassuring me Lenskart support changed stance and did not want to cover my membership 1+1 spectacles in the LK cash and wanted to milk me for more Cash. Lenskart is a con artist company .
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The John Jacob eyewear bought from Lenskart have acquired corrosion all over the spectacles within one year warranty period.
The order ID or my product is [protected]
I want them to be exchanged as this is covered within the 1 year warranty terms....

When I was in store 3 people had fights with the store representatives. When we were at the counter, the staff was rude with us too. He said ‘lena hai toh loh humko farak nai padta’. I said I will file a complaint, he said do it and said photo bhi loh mera. We were going to buy total of 20000 worth 4-5 glasses. We came out of the store and didn’t get any. This is as at Viviana Mall store in Thane west.

His details are:
Pranjal Patel
He gave his id as: [protected]@596.com

We are not going to store again at Viviana ever.

Attention Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue again and again. Merely polishing off lenses to remove scratches is not what resolved the issue . I, my family and my social media contacts as well as general public should know about how poorly my case was handled and for them to decide if they would like to invest in high end high value, poor quality lenses as they may be conned by Lenskart as I was.

Lenskart Customer relations insensitivity and Non caring approach Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue.Bad Co.

I received a message from Lenskart containing a coupon code valid until November 10th, offering a discount of 1000 INR on a purchase of 4000 INR. However, when I tried to use the coupon code during my purchase, it didn't work. I reached out to customer support because the store manager had informed me that the coupon code was sent to my mobile number, and I needed to contact them for assistance. I provided them with a screenshot of the coupon...

I am book 31 october my spects
Store executive say 3 november u get the spects
But still 4th november i have massage frome lenskart ''your product deliver your booking store''
Then i go the store
And store exicutive say your product not come our store you come tomorrow..

I am writing to express my extreme dissatisfaction with the progressive lens that I purchased from your Vellore store on September 25, 2023. The order number for my purchase is [protected].
I initially returned the lens to the store on [date] because the quality was poor and the vision was blurred. The store returned the lens to me one week later, but the frame was still an issue. I had to wait another week to receive a new frame.
Even after receiving the new frame, I am still not satisfied with the vision. The lens is still blurry and is difficult to use. I have visited the store on several occasions to try to get the issue resolved, but to no avail.
I am extremely disappointed with the quality of the lens and the customer service that I have received. I am requesting a full refund for my purchase. I am also requesting that you take steps to ensure that this does not happen to other customers.
Thank you for your time and attention to this matter