Lenskart Complaints & Reviews

I ordered ray ban frames from lenskart.The delivery man came at around 4: pm on 18th of may. Only children were home and the scheduled delivery was on the next day[16th]. My son asked the delivery man to come after 5 pm [when we [their parents] are home after work]. The delivery man canceled the order without even asking anyone. please resolve my issue asap...Didn't expect this from lenskart and blue dart....

Lenskart dissappoint me as frame gets broken just within 4 months. I really didn’t expect this as i only wore it only one month. I request, plz get my spectacles repaired so that my faith upon lenskart will remain forever otherwise from next time i will buy from any other general store rather wasting money on these brands. My order id is [protected]...

I have ordered the product on 18 april 2018. When i opened the product i found the item missing in the box. The packet in which i have got was sealed as it is to be and it was ok. But lens box that was sent by you was empty. I was not expecting this from lenskart. Please guys i want my order either to get exchanged or please refund me the money asap. Lenskart.com they are making fool of their customers.

Do not buy any product...

My specs are still under warranty period as its only few months ago i bought them. And few days ago, the specs accidently fell down on the floor and the frames got broken. Now, i m so badly worried about how to get it repaired or replaced as i have spent a good amount in buying them and i think now its lenskart's responsibility too to take charge of it. I want asap reply from your side because i m going through a lot without my specs. I hope...

Ordered two frames from john jacobs collection. When it got delivered it the frames was not at all what it looked like on the website.
I returned both the frames as the other one had scratch marks on it. Again reordered it but again the same issue. It looked like as if they have packed the same item and delivered to me.
I even went to the store and check the frames are like the ones which got delivered to me or there is an issue....

Order no - [protected]
Order placed on:[protected]
Compalaint #5933344

I ordered a spec on 8-apr, made payment via online banking.
However, as the specs size was not correct and even the vision was not clear. I had to return the order.
However, the amount that i paid while ordering is yet not refunded.
I contacted the customer care 3 times
1. On first chat, i was conveyed that it takes...

I bought 2 John Jacobs eyeglasses for Rs 7780 on the 28th April 2018 from the ‘Lenskart’ Showroom in ‘Z Square Mall, Kanpur (Uttar Pradesh) I was promised a delivery on/ before the 4th of May 2018 however no delivery was attempted and false texts were sent saying the courier tried calling but the number was unreachable. I called up the store 5-6times just to get a vague and unprofessional response. They also hung up on me while I was...

This is in reference to my recent store purchase at your store located at Arcadia Gurugram, Haryana 122001.

My purchase is dated at 8 Jan 2018 orderno [protected]. for two spectacles.

Initially during ordering I had requested for delivery at my residence .After 10 days of purchase when delivery didn’t came by, I decided to drop by the outlet and check for my order. To my surprise the order was ready at the store...

I purchased jack jacobs shades from lenskart store, noida. The shades were of such poor quality that they broke within a week. I have given them for replacement since one month and i have got no response from lenskart. I have called multiple times to ask for feedback.
I’m so highly disappointed with the services and quality of lenskart.
They’re absolutely selling low quality products....

I bought for the first time aqualens i use bosh n lomb lenses since 8'years but lady at bhoothnath lenskart lucknow suggested me to buy but lens i used it was horrible i told her after along time as i went out of india she spoke so rudely like if she has paid my bill n asked me to collect my lenses from outlet as they can't take return i will not buy from lenskart because of hospitality given by tht girl letter started from a i don't remember...

I have placed an order of rs.4928- vide order no.[protected] in the name of parika kamra at lenskart franchise store in sector 20, panchkula. Initially the order was delayed almost 15 days than the committment. From the order of two spects, one was rejected by us due to wrong centre & return to store at that time. I was committed for two additional spects with glasses of app. Rs.9856- (Double the order price in 1+1 scheme) as a compensation...

I ordered spects in thakur village kandi vali east store on 7.4.2018. Store boys offered me one plus one offer. I made payment on selection of spects for me and my son. I told about my position and they satisfied me saying that my son's glasses will be delivered soon and mine after giving my no. They didn't told me at that at that time my son's glasses will not be made until mine is done. Till now i have not received my telling my position....

My mother is a terminally ill patient and is bedridden. She requested for an eye checkup and i booked one for 23rd april on 21st april and made payment through neft transfer, but after the payment was successful, the link did not go back to your website but showed server error. As i was keen that my mother have her eye checkup, i again made a payment through your online payment gateway, but this time too the same thing happened. The order...

As per lenskart store they are offering buy one get one. When i enquire about progressive lens they said that offer not applicable on that.

Seems they are making fool by giving incorrect and incomplete information. A week before they shared that 40% cash back will be applied but now denying.

Also when their representative visited my organization they offer 70% off but next day they denied for that offer too.br...

Hi,

I have visited lenskart at sarjapur jail road, bangalore, made eye power checkup and ordered spectacles. I have received the product and after few days o[censored]suage observed little stress in my vision, and made it verified in the nearest lenskart store and found the power of the glasses were exchanged and wrongly made. Because of this mistake from the lenskart my vision was slightly disturbed.
Now i would request...

Greetings from advocate tanveer
I have bought red tortoise eye glasses on 04 april and received after some time when i received the product it was not the same what i saw on the website it was like vendor eyeglasses whom i can get it easily within 300 rupees available
I return it through india post the warehouse received it but as of now they didn, t refund the total amount which is rs_1192/inr
Please let me know from...

I buyed the the frame from lenskart store at bhootnath lucknow on 12 february 2017 by selecting the good quality frame of vincent chase & glasses of british optics so that i don't have any problem in seeing & have faith in company that they will provide a quality product by paying a valuable amount of rs.2400. But it's being a year crossed the quality of the lenses being disclosed of british optics, the anti scarth film of the lenses is coming...

I had order 1 product from lenskart on 10th april 2018, order no. [protected].19th april 2018 was the deadline for product delivery. Still I am getting next due date to get my product. Everyday I call to store and I get new date of delivery. I have order this for special function but due to late delivery of product I cant wear it on function.I don't get any supporting mails or SMS or phone call from lenskart about late delivery. I want my...

Sir/madam,

We are students and we have purchased spects with above mentioned order number at the time of purchase lenskart employee manohar of lenskart rajajinagar store assured us that with cash back we get we can purchase spects next time fully utilising such cash back then next time when we went they told only 50% of our purchase we can utilize such cash back we would not have purchased first spects with put their assurance...

Dear lenskart,
I purchases 2 of your john jacobs eye glasses few months back they are still under warranty. Both of them included thin lens (British optics) worth rs.1800 and the frame was worth rs. 4800. After 2 months of purchase both of the frames broke off and lens of one eyeglass gets weird marks after that i visited lenskart shop in sector 21 panchkula but they refused to do anything about it. Lots of my got wasted in these...