Lenskart Complaints & Reviews

After several emails, lenskart came up with a standard discount voucher of 30%. Ridiculous that they choose not to write back even though this is my third email to them about the issue being unresolved.

The team would call back after reading this post saying we have done the maximum and does not accept that all issues cannot be negated just with discount vouchers.

It is sad to understand that the quality of John Jacob was of poor quality and it broke without any physical damage caused to it within 6 months o[censored]sing it. Now the vendor Lenskart doesn't want to take up any responsibility in resolving the complaint. Instead, they choose the option of not responding to such posts which I am repeatedly posting to them. I am very unhappy with the service and the product and would continue to throw the work of mouth to people about why they should not choose Lenskart.

Dear Sir

I have purchase a progressive lens from lenskart, and continously complaint that I have headache but issue not resolved then I shouted at them then the representative come and said lens is ok from out side, kindly check with your doctor, I have checked with my doctor the same & he said lens made wrong by lenskart.

I wanted my complaint should resolved at earliest

I have ordered Black gunmetal full rim cat eye vincent chase eyeglasses Item No: 11985532 from Paschim Vihar store for my Mother on 7 July 2018 in scheme one plus one.

I have received the same item first on 11 July 2018 (Wednesday), just after receiving I opened the case found the wrong product which was not mine and not even I ordered, it was not matching the product I ordered. Additionally I found the product was damaged, The eyeglass case was damaged, and the screw tightener also damaged. In summary whole packet was damaged. it is so irritated that Lenskart delivering the wrong product without Quality check.

I went to the Paschim Vihar store and showed the item, the executive raised complaint in front of me and reordered the product, I accepted the apologies.

again on 12 July 18 (Thursday) Paschim Vihar store Executive called on my registered number and asked OTP I passed him and he reordered the product 3 time (including the first order).

on 13 July 18 (Friday) the store executive again called and ask for OTP to reordered the product. I dint pass the OTP.

I am not suppose to be pass as I already agreed for Lenskart Mistake 2 times and this was the 4 time they failed to ordered the product.

it is very much painful and irritated.

Very bad service I experienced first time with Lenskart, I am a regular customer of Lenskart and the service provided me through Paschim Vihar store are very bad third class service.

One of the store executive is telling me " Sir if you cant help us how do we order the product"
What I am suppose to do, I should leave everything and play OTP OTP game... Nonsense..

I already helped by not raising any complaint and allow you to order my product 3 Times... I dont hanve this much of patience... and no one should..

I have ordered the item for my mother she is helpless as its an eyeglasses not the sunglasses you fools..

I want compensation on it .. I am not suppose to pay a single paisa for the worst service of Lenskart and Paschim Vihar store.

I want half of the amount refund in my bank account earliest as a compensation or I wil take this matter to the higher level.

Paschim Vihar Store manager : Mr. Deepak
CSE : Mr. Vinay.

I had ordered for 1 pair of contact lenses. Order no [protected] dated 16/06/2018. In one box the produst was different. Then I requested to cancel my order and requested for refund.

I requested to cancel because this is the second time it happend with me. Last year also I requested for 1 pair of contact lenses but I got faulty /damaged product. That time I requested for exchange.

But this time I lost my patience and requested for refund. But till date my request not been resolved and not received the refund. They are saying that they received only one packet.
How can it be possible because in one big box two small packets of each lens were kept and it was packed. Both small packets were already sealed packs as I did not open it.

It is really harrassment and lot many times I have to take follow for the status of the request.

I request to resolve the same urgently and refund my money.

Devashri Ullhas Khandkar
[protected]
Registered mob no with lenskart [protected]

After the team of Lenskart contacted me over the phone, the executive tried convincing me that it was my mistake that I had broken the John Jacob shades broken by applying pressure. He offered a 30% discount offer when I had asked for a replacement as it is just about 6 months that I bought the product.
It is saddening to understand that the team was in a hurry to close the complaint even without resolving the issue. They drop an email even asking for a satisfactory resolution of the complaint.

As usual like any other vendor, the blame was thrown out to the customer washing away their hands in the matter. Over that, they also push to close the complaint with a mere 30% discount on their products. Ridiculous that why would an unsatisfactory customer even buy a product at lenskart?
It is a sad thing to make a choice to buy any product especially John Jacob from lenskart

Dear madam/sir
I have purchased one eyeglasses vide invoice no - 2401781 dated 8/2/2018 having product i’d -117971 hsn code - 9004
I visited your franchise in kaiserbagh lucknow after inspecting he offered 25% discount which is not acceptable to me kindly give minimum 50% discount on this product waiting to hear from yoitsoon being your regular customer - dr om prakash rai

I ordered eyeglasses from lenskart online (Order no:[protected]). Didn't like the quality, so returned it on 27th june 2018 through ecom express, which was arranged by the seller. I haven't got any satisfactory response about refund in the original mode of payment. The only assurance i've got is, it'll be resolved in a couple of days. Now its been more than three days with no updates. I'm worried. Also they were quick in giving me store credit as refund which i do not want. I want refund in my bank a/c, and i've stated that clearly.

Dear lenskart,
I purchased a high end oakley frame after a lot of assurance from your shop located at hiranandani meadows, thane (Mh). The sales guys told me that this is one of the best frames & will give be completely trouble free. The frame is robust & will last really long & strong. Looking into all this i finally made a purchase of rs.12201.00.
But as usually happens at all the point of sales this turned out to be just the purchase initiator, to be forgotten right after the purchase.
To the worst of my horror oakley frame gave up. The frame did not had any physical damage but the frame started wearing away. This was my second oakley frame. The first one which is about 5 years old which i purchased from the other branded store is still going strong & looks as if it is new, but the one purchased from lens kart store the frame material has started wearing away. This makes me to think whether lens kart really sells original product or fake products. I went to the shop with the complaint but had got no proper response from them.
Now after seeing a lot of complaints about your products on online forum about originality, my doubt is further getting strengthened.
I am also attaching comparative images of oakley frame that i purchased from lenskart & the one which i purchased from another branded store.
Look into issues genuinely, if a high end frame like oakley develops defect then it is really serious.
Dear lens kart please don't kart away people with lenses of false hope & promises.
Hope that at least this will not get undetected by your lenses & will get a positive reply...
Anticipating a positive kart of response...
From
A buyer doubting the originality of products sold at lenskart.

Hi i placed an order with lenskart online, they placed wrongly placed with basic lenses after a long conversation and several calls they agreed to rectify however when i returned the product now they are saying it's not available. They are making me fool from past 3 months. Recently they said that the frame is failed in quality check how is that possible? The person came checked the frame and then took the returned delivery.

If they can't provide me the same frame then i want jhon jacob frame as a compensation. They are harrasing me mentally. Please help

Ordered two specs on 20th june 2018 from lenskart store, kaiserbagh, lucknow worth 7870 order id: [protected]. With any intimation through mail or message or call. They cancelled my order. After 9 days i contacted customer care and replied that spec frame is not available so they cancelled the order and they cant refund money also as they dont have account information for refund. They also didnt knew when it will be back in stock. And said will get call from store in next two days.

I contacted the store and got to know that it will take another week time. Status online shows that it has been cancelled.

I am not getting any proper respond for my order or when i will get it. They have not given anything in writing or mail.

Need help.

Regards,
Firdaus ali

I purchased a john jacob sunglasses in dec 2017 and it has broken near the frame. After having paid so much (Rs.3500/-) for a branded sunglasses, it appears to be a bad quality piece as it just broke even without falling or physically damaging it.
I stay abroad and it was disappointing when i visited the jayanagar store they outrightly rejected my plea saying i need to go to the jp nagar store only for getting my details, wonder in today's digital world why is the information not software based?

Due to a family emergency, i am yet to go to the store to show it to them but in the meantime, i thought of writing this complaint as a registration procedure.
After having paid so much money i expect a replacement of the sunglasses.

Hence i request for an exchange of the same.

Regards,

Priya bhargava
M : [protected]

I have purchased 2 specs with one contact lens from lenskart store situated at C.P Delhi. Hinge of the specs are very loose & very slippery even I cannot make my face down. The product was of such no inferior quality. I faced several issues with the quality of the frame. I complaint to customer care many times but the problem was not resolved. This was my first purchase of Lenskart for 2 glasses and it was turned out very bad. I never expected...

I have purchased a blue vincent chase eye glass with golden membership.but the frame is broken after 2.5 months..I bought it in the rajkilpakkam chennai showroom.when i approached them their answer is not satisfactory.so plz i have warrenty and want to replace the frame. Although the service was good while purchasing new frame..But afterwards for any problem the service is not satisfactory.

We have purchased 2 specs from lenskart store situated at vip raod zirakpur chandigarh.
On friday i. E.22nd june 18, we visit the lenskt store and talk with the store manager mr. Prakash regarding crack in the frame of one spectacle. M. Prakash took the picture of frame and said that he will generate a quey to head office and confirm the credential of order and assured that on monday he will got the status of that.
On demand of our he provide me a contact no. And assured that the contact no. Belongs to him and ask to confirm on that no. About the status of the generated query.
When on monday we call on that no. That no. Belongs to some amit who transfer to deharadun before 2 month back and after confirmation of store we found that mr. Prakash not send any mail nor generated any query on that case.

All my order details is attached, i had ordered initially for eyeglasses worth 5488 /- which was returned and i got a voucher of 5488/-.
I again ordered the eyeglasses with the help of lenskart customer care gagan sharma who helped me out to order.
Since the prices of the eyeglasses went down from 5488 to 4400 approximate i asked him if i can add a sunglasses to the order which was buy one get one free so that the rest of the voucher money does not go waste.
Since sunglasses was priced at 1499 i paid extra 484 to adjust the amount on delivery.

Even the second time lenskart is sending me defective products, fr which i again returned them.
This orders was split was gagan due to unavailability and lenskart has used the voucher as per their wish inappropriately.

Now this time it did not want a voucher so that i could take it directly from the store so asked them for a cash refund.

Lenskart has been troubling me from almost a month due to incorrect cash refund of just 3236/-

When asked to get the transactions checked there has not been any clarity.

How can i go and buy it from store with 3236/- if they are eating up the money...

I'm totally pissed off buying it from lenskart

At the time of eye checkup my power is -.75 for both eye. Before using the specs i can able to see the text with little bit blur. I have used lenskart specs nearly 3 month. Now i can able to feel i’m getting too much eye power after using the specs. Even i can’t able to see the big text also. I’m feeling like my eye power is getting increased. Please do the needful.

I bought a frame a few days back, the frame initially didnt fit well and i gave it to them to fix it. They took some 10 days to give me the specs back which is more than the time it takes when i order afresh. After i got the frame. It has been just 4-5 days and one side of the frame snapped and my glass fell and broke off. I dont know what to do now.

Hi team,.

I had purchased two specs under the lenskart guaranteed 999 offer which is surprisingly for members only who have purchased post april 2018 and you need to pay rs.500 additional for it even if you had purchased lenskart specs before and also pay extra for the coating as there is not coating on the basic frame. So i ended up paying 1853 for two frames for orderid - 6706104.
Now coming to the incident i was excited to wear the new glasses and on the very first day the frame broke as i was removing the glasses. This was very cheap quality as i had not faced such issue for my previous 4 specs from lenskart.
I submitted the frame on 15th june to the local store in nigdi pune and i am still awaiting for reply.
Never expected such service from lenskart. Kindly resolve the issue asap and replace the frame with a better quality build as i had hardly used the specs.

I purchased glasses under order no. [protected] from the Mgf mall gurgaon branch, I faced several issues with the quality of the frame many times with the store and it was resolved locally, the frame has finally broken within 3 months of purchase due to bad quality and the store personnel has rudely denied to be able to provide me with any help. This was my first purchase of lenskart for 2 glasses and it has turned out very bad, I never expected this and if this will not be resolved I will not be looking forward to make any purchase in future or would not let anyone I know make any purchase with it.

I took an appointment on 29.05.2018 vide appt no [protected] at 01.00pm-03.00pm. He checked up my vision and told the eye sight is increased. I show him my spectacles which i am using at that time and told him to order same type of glasses with the increased eye sight. Accordingly, he ordered vincent chase eyeglasses (Two) with short distance power vide ref no [protected] for rs 4, 420/- as per suggestion. I used the spectacles for 10 minutes. Then i felt burning in my eyes immediately i remove the same and i intimate the same to your representative on the same day. He visited me after one week on repeated contacts on his mobile and checked my vision and told that everything is alright and suggested progressive glasses with increased eye sight. For that he told i have to pay another 2, 500/- approximately. I asked him to initiate refund since i cannot afford rs 7, 000/- for one pair of spectacles where the same is half price in local market. Hence you are requested to help me out by issue refund in this regard. On your sight also there are so may options available which are less in cost than the above option.