Lenskart Complaints & Reviews

Last year i bought spec from one of your shop in pune. Last 3 weeks i do observe that it's anti glare coating is piling out, so i visited shop. They did confirmed that coating is piled out and it cased lot of scratches on the lens.
But i just have crossed one year warranty period, they can no do anything. Now new lens is costing me additional rs.3000. My sincere question is do i need to change lens every year?. Do i need to have budget for it every year?.
Here i have spent good amount of money the lens and expect that it will at least work for 2-3 years. But i am totally disappointed by the quality of lenses you people are providing. I have even doubt about if it is really genuine product.
Please let me know what can you do about this. I expect i should get lens replacement free of cost. Waiting for your kind reply.
Thanks.
Order no. 3482340, 16 june 2017

Hello!
I had placed the order#[protected] on friday, august 24, 2018 11:30 pm and after few days i received mails that sorry they missed my order.
I am abroad and i had put another contact number when i updated the my contacts in the first sorry email.
Further to this i have had several orders to lenskart before and all of them had been delivered on time on the same address. Today because i called my sister and found out that the order is not delivered, i tried to track the order foundout that the status is “returned to origin at shipper's request”.
I tried to contact the lenskart.com but there is no any place to support on the website. I tried sending email to sales the email bounces back.

On april, i did an eye checkup from lenskart outlet. Based on the reading i opted for the offer buy 1 get 1 free and paid 4500 for a pair of glasses (Including frame and lens). I started getting headaches with the new pair of glasses. When i visited the outlet complaining this issue, i was told that it will take more than a month to get adjusted to the new glasses and their reading is foolproof. Since i was getting regular headaches even after few months o[censored]sage, i started thinking that it might be due to some other health issue.

Today, i did a eye checkup via lenskart's home checkup. Current reading indicated that i was using a lens with high power with.75 difference. Refractionist told me that the reason for the regular headache is due to usage of lenses with higher power.

To replace the lenses i need to again pay 4500. I called customer care and raised this concern. Customer care executive told me that they can get the lenses replaced with rs 2500.

My concern is why i need to pay again for your fault. I raised this complaint to the outlet that i am not comfortable with the glasses within few week of lense delivery. Instead of doing the eye test again and confirming that i was given the right lenses, they asked me to continue using it.

After the second eye test, i went to the outlet to raise this concern. They told that they cannot replace the lenses free of cost without any approval from lenskart.

This is the customer experience and value addition i am getting from lenskart.

Hi team,
I got my specs 1 month ago, the frame size was big.. I request lenskart team to replace my specs.. Almost after 20 days today i recieve different specs with same size.
Very pathetic service from lenskart..
They are providing service for specs... But still dont understand the importance of specs for those who wear the specs full day.
Now i dont wants any service from lenskart... It's better to have a new specs from local market.

Regards
Divya

My prescription for the glasses -8 in the left eye and -6 in right eye. Along with reading so my lenses are progressive plastic lenses. The frame is john jacobs jje10119c[protected]. I am having trouble with the focus. The shop salesman has no clue what to do. He bent the arms of the spectacles.in order to read the newspaper or any small print it is very difficult. I have to hold the glasses up. The nose bridge design is very poor. It cannot support.

I bought premium anti glare lenses with frame on republic day sale of this year. It said that it wasscratch resistant. But now when i visited the doctor for a regular eye checkup, he examined my lenses and said it was too early for a lens like this to get scratches. He asked me to contact you. My lenses are in warrenty. But now i see in many blogs that you deny people justice in such cases. Please contact me to discuss the details.

Don't buy from lenskart at all. My shipment was sent to a fake address o[censored]ttarpradesh, etah and the customer support has no idea how the it was shipped to a fictitious address. They take ages to refund money if you return product. The customer support has no clue on what the issue is and everytime there is a new guy who calls and wants to know what happened. Total disaster of logistics, operations and chances are your credit card details or personal information will also be compromised. 100% chances that the product you selected online will not be the same when it gets delivered as lens will be wrong or fitment and color and shape of frame will be inaccurate. Always better to pay 200-300 rs extra and buy from retail brick and mortar shop where u can feel the product and know what you are buying. Also this supports a better seller who is doing a good job then such online frauds who just fool customers.

I had ordered a 1+1 vincant chase specs from viman nagar, pune lenskart branch on 4th august with total amount paid 4510, after one wekk they called me and informed that out of 2 one specs frame is not avilable so i requested for that 1 frame refund, which they confirmed will be rs. 2150 and sent them my account details with them, after 15 days because there was no communication from them to me. So i called and then were saying that they forgot to take followup on it and 2150 which the confirmed will not be refunded instead only 500 will be refunded if i order only 1 frame which was a very big loss for my as i ordered 1+1 for 4510, so i cancelled my order and asked them to refund my full amount on 20th august, today its 24 days my ordered with full payment was done and there refund is not processed yet today is 28th august!! Very irrespinsible service and worst staff managing by this lenskart branch in viman nagar pune.

I went to return glasses and the handover date was manipulated by the employees saying that i can not return it. I just wanted to replace it with a lower cost one because i was getting a bad headache using the bluecoat. They created full drama and blamed me instead. Is this the kind of customer service your shop provides? Blaming your customers... I do not see any future if this is the case.

I have proof of invoice mail date which has the handover date in it attached in the mail. It was on 19th august. I went to the store to return it without bluecot one on 26 th august.in the store the handover date they mentioned was on 10 th august.

Hi team,
I got my eyes checked from lenskart as they visited our work place for eye check up.
They told me that the power of both my eyes is 8.5. So, i ordered contact lens with power of 8.5 for both my eyes. But when i tried the lens for one day. My vision was delusional. Now, i got my eyes rechecked from a doctor. It turned out that the power of one eye is 8.5 and other is 8.
I would suggest that improve your services as you are providing services for eyes which is one of the most important organ of a person's body. This incident shaked my confidence in lenskart.

Thanks,
Ravneet kaur.

Hi,

My belief of lenskart being a professional optical online store has now gone. I think its better to go to small shop check the quality of the product and then pay once you are satisfied rather than paying on internet without actually examing the quality of the product and paying beforehand.

You guys are looting the customer and i will not leave an inch to tell the whole world via social media about this loot.

I have ordered 2 glasses on[protected] via order id : [protected]

It has been hardly a month that one of the frame with prouct id : 119268 and description

Black full rim cat eye small (Size-50) vincent chase evil eye vc 2006

Has gone bad.

This was for my daughter and i know how much she is suffering as the frame has got broaden and slip away from her nose.

This shows the bad quality of frames you adapt and when i called the customer service the executive told she cannot do anything as it has been more than a month that we have purchased it.

This is your customer support, you guys know only to sell and lure customer by giving first frame free offer and never bother about the quality of that frame.

Regards,

Varun

[protected]

The Lenskart is worst as they hire the employee ehi are professional. I got the sms and emails from Lenskart for Independence offer due to repeatedly reminder I went to my nearest Lena kary outlet which is in United chambers Beside Chennai Shopping Mall, sri ram nagar, chandan agar, Hyderabad, Telangana 500050, and showed the Sms to the person name Aarvind(as said said by them)he was soooo rude said "see I didn't send you that Sms nor from this outlet, it's a Lenskart problem you have to talk to customer care nit to me, in my store this offer is not valid what is available here I place the pamphlet in the front door you go and see it "being patience I said that in sms one link is there for the information of store where this offer is available then this store address is in 1st option then how come you mentioned that you don't know about this offer..., Then he becomes so impatient and aggressive in voice that I told you I will only these offer is valid I paste in my store front door, then one lady came to point him to not to be that much aggressive... Then I went towards desk stopped talking to him. I saw the lady standing in desk watching salwar suits design in whatsapp, when I asked her I want to mention one complain that I received offer sms from Lenskart5 and in that that offer not entertaining by employee... He suddenly came again and said that they do have any such option as I am giving you other options that all offer vaid only if I will thake more than 5000 Rs. Product or Membership cost around 5000 Rs. I said I want to mention my inconvenience as I visited this store but not entertain by store. In simple and normal voice. Then suddenly he said you just go out -Get out from the store, how he can say Get-out of my Store and for what reason... Ridiculous..., Then I made mine video recording I have if required. You can also see the footage from that store CCTV around at 9 pm date 15 august 2018. He is so confidence that nothing will happen against him. His frenchies licence shout be cancelled... Additional information when started recording he threaded me that ok you and me both will go to police station.. how he can threaden any customer and said that to ""Get-out of the store""Rest is available in store CCTV and I want the strict Action Urgently in priority... And that to close that store.Otherwise I will post and will take require action with text and videos.

I ordered a frame 2months ago with the bogo scheme after registering for lenskart gold. One of the product went out of stock as soon as i placed the order and i was asked to choose a new frame and so i did. The other frame that got delivered had scratches on lens and i asked for a replacement. So, i submitted the frame in a nearby lenskart store and they took almost 10days to process it and tell me that this frame has went out of stock as well. I was asked to select another frame and i did select "three" one after the other as every frame was out of stock, although it was in stock in the website.
Today, i placed a new order with the same frame that is shown on the website and to my surprise, the order got placed. Such magic!!
I've been utterly disappointed with the service and the mental torture i've gone through in selecting these frames and the time that i invested over selecting them and over the customer care but all in vain.
Even the customer care girl duped me by saying that she'd connect me with higher authority but she never did it.
Utterly disappointed with lenskart!!!

I have placed order for 2 glass in month of april 2018 with gold membership, in 3 months the temples snapped off after normal usage and i call customer care 2 time to escalate and then sent email with snapshot of the frame and no one responds back until i call them to check the status, now the so called escalation team is providing 25% discount on the next purchase, i have paid rs.6000 for the glass and used for 3 months and which idiot would give an idiotic option for delivering a faulty product and wasting my money, pathetic service, u will have to provide a refund or a replacement don't treat your customer like a beggers.

Hi,

I have ordered 2 glasses from minakshi mall lenskart store, to get the 2 glasses i had to pay for membership and now as i received damaged product i contacted your cs team to arrange a pickup and provide a complete refund. The person i talked was mukesh sharma, i requested him as i am highly disappointed with the servicing i want to return the products and cancel the membership so the refund amount should be 2270, but he refused to do that.

I tried calling the person multiple time (From whom i got the glasses), but she did not pickup.

I purchased a frame from lenskart dehradun store. I had problem with the power aftr the delivery and i was told to wait for 24 to 48 hours. I moved to chennai where i gave my frame for replacement at tambram store in chennai. After 15 days i am told that the frame i ordered is out of stock for now!

I am highly unsatisfied with your service!! I want the same frame as soon as possible!!...

I bought pair of spex from you.. Problem is that your team person said that fog can not stuk on lenses. And i found after some days that fog stick on it very powerfully when i come out of ac in the car.. And it will remove after 1 to 2 minutes and i m not able to watch anything at that time. I think it was fraud with me. Give me the permanent solution of it.

Is this a joke that's happening with me. When is it that someone calls me and he is not able to reach my phone no. The order was placed on 15 july if there is some kind of concern left for the customer please deliver it. Last sunday i had already called lenskart twice and have confirmed my address also have given a alternative no. I was told that the order will be delivered on tuesday and i am still waiting.

Please revert me as soon as possible on this

This is regarding query and initiating the refund. My oder total was 3, 034.88 and it seems like only half amount has been credited.

As per our last conversation (Ticket number 6150033) you assured that rest of the amount will also be credited. Now they stop responding.

It’s really unfortunate and frustrating writing them again and again for the same query. Every time i call support team they assure me resolution in 24 hours which is a big fat lie. This is going on for a month now and i am losing patience. I even asked customer support team to provide me contact of managers or second level of escalation, on which they denied saying they don’t have such information.

Hi.
With reference to my order number [protected]. I ordered this at Lenskart, Viman Nagar Store at Pune. I was having a power of -0.5 on both eyes.

I had damaged my earlier ordered frame but the lens was intact. So I was requesting the store for a frame only.

After discussing with the store manager, the store guy arranged to order same frame with Zero Power Lens and conveyed that he will replace the lens once it arrives as stores.

But when I went to collect the frame, my lens was damaged during replacement. I have not accepted the frame with damaged lens from store and asked them to replace the lens . But the store is non responsive on this issue, it is not ready to replace my lens. Then I asked for refund, which the stores denied.

I request you to look into this issue and resolve it ASAP.

In case you are not able to address my issue, Please give it to me in writing stating the reason. I will then approach the right authorities to help me with my case.

Hoping for a positive reply