Lenskart Complaints & Reviews

At the time of eye checkup my power is -.75 for both eye. Before using the specs i can able to see the text with little bit blur. I have used lenskart specs nearly 3 month. Now i can able to feel i’m getting too much eye power after using the specs. Even i can’t able to see the big text also. I’m feeling like my eye power is getting increased. Please do the needful....

I bought a frame a few days back, the frame initially didnt fit well and i gave it to them to fix it. They took some 10 days to give me the specs back which is more than the time it takes when i order afresh. After i got the frame. It has been just 4-5 days and one side of the frame snapped and my glass fell and broke off. I dont know what to do now....

Hi team,.

I had purchased two specs under the lenskart guaranteed 999 offer which is surprisingly for members only who have purchased post april 2018 and you need to pay rs.500 additional for it even if you had purchased lenskart specs before and also pay extra for the coating as there is not coating on the basic frame. So i ended up paying 1853 for two frames for orderid - 6706104.
Now coming to the incident i was excited...

I purchased glasses under order no. [protected] from the Mgf mall gurgaon branch, I faced several issues with the quality of the frame many times with the store and it was resolved locally, the frame has finally broken within 3 months of purchase due to bad quality and the store personnel has rudely denied to be able to provide me with any help. This was my first purchase of lenskart for 2 glasses and it has turned out very bad, I never expected...

I took an appointment on 29.05.2018 vide appt no [protected] at 01.00pm-03.00pm. He checked up my vision and told the eye sight is increased. I show him my spectacles which i am using at that time and told him to order same type of glasses with the increased eye sight. Accordingly, he ordered vincent chase eyeglasses (Two) with short distance power vide ref no [protected] for rs 4, 420/- as per suggestion. I used the spectacles for 10 minutes....

Refund in original mode of payment in bank transfer not done yet, instead credit score is provided for future buying.
Kindly check why this type of cheating business they are conducting.
Order# [[protected]].
I requested return for the products and refunds in original mode of payment but after return they just gived me store credit i already purchased new lens from lenskart store. I want my money as a cash or in bank....

I have bought british optics lens from lenskart for better vision but instead in less than 4 days to my use, the lens turned green and causing me severe headache. My complaint against lenskart is, the lens they are selling are might be fake.
It costs around 7200 rupees and the lens they provided turned green in less than 4 days o[censored]se. It might effect eyes and i am getting severe headache if i am using the spectacles even after sending...

I have purchased two specs from lenskartstore at telibandha raipur chhattisgarh on 31st may. The order was ready on 2nd of june. Though i showed them the doctor's prescription. I insisted on computer test for confirmation. They did it and i was informed that it was very much close to doctor's prescription. I solely believed them. While receiving the specs i was told that if any problem arises it would be short out. After using the specs for...

I placed my 1st ever order on lenskart 3 days ago. After the day i placed the order one guy from support contacted me and said that i gave wrong information about my lens prescription. I checked the info i provided to my order and realized and that i gave wrong info. Now i can login into the account but can't seem to find my order which is what stopping me from re-ordering, however i can track my order still using the link they have sent...

This is such a bad service provided by lenskart. I had made the payment for my order id [protected] and booked a home eye check up for 2nd june'18 from 9am to 11am. I was waiting for the person to visit but no body came for eye check up. I called lenskart and they told me sir your payment was confirmed bit late so we couldn't booked your appointment for your preferred time slot. They was no confirmation from lenskart for this issue, i called...

I ordered for 2 eyeglasses by visiting there offline store in dehradun on 26/05/2018. My order id is : [protected]. Here is the order screenshot : http://prntscr.com/jpy2pw

I had received the first eyeglass after 4 days and second one after 5 days via bluedart. When i had received the first eyeglass i noticed that its having serious quality issues (Infact the flame is broken) here is the picture of the same http://prntscr.com/jpy3mhbr...

I got the lens and frames from lenskart shop in kondapur, hyderabad. The shopkeeper guaranteed on the quality of the frame although it looked feeble. Paid as much as rs. 6000 for the lens and frame.

In just 3.5 months the frame broke and the same shopkeeper now denies the frame warranty.

Really disappointed and lost all hopes with these multi-faceted giants....

Have already complained to lenskart via ticket id:6016042 on 24th may 2018.
The spectacles sold me broke from hinge in just 2 months while i took utmost care of the product. The product was of such inferior quality that it did not last for more than 2 months.

The company is not interested in listening to me and replacing the product.
My order no was [protected]

Kindly look into the matter....

I had placed an order with lenskart mayur vihar outlet on 20th of april for carrera eyeframe i was just buying the frame when i got convinced of some free glasses that will be fixed and delivered to my residence free of cost by 23rd today is 25th and i went and cancelled the order and asked them for refund they started with there return policy which enables them to keep the frame and the money for another week. I cancelled my order and i...

I purchased ray ban eye glasses from lenskart store at laxmi nagar, delhi in september, 2017, order number - 4328632. Now i can't see clear with these glasses, even normal lights from front scatters so much, lenses catch oil and dust just after cleaning it.
I went to the store for these problems but the person there rudely told me that this is the technology that lenskart follow and he can't help me. He also told me that if problem...

The complaint sent to lenskart is unresponsive, hence, chosen this forum to highlight the complaint.

Warrantee repair replacement for defective frame
Yahoo/Sent

debashish das chowdhury
To:[protected]@lenskart.com
21 May at 2:12 PM
Dear Sir/ Madam,
I am getting in touch with you regarding the order No --[protected], eyeglass purchased from H B Enterprises Lenskart store, Faridabad...

This contact lens causes irritation and also after wearing it my eyes used to get blood red spots due to infection. Mine is monthly disposable lens therefore i tried another lens within a month but still the issue exists in other lens also. I also told my problem to the lenskart store owner which is situated in mani square mall, kolkata, but they do not show any concern to my problem...

I have Purchased Specs with Blue cut Coating and at the Time of Purchase they give me warrenty for coating for 1 year, Now i am using my specs and coating is distrubed, I put this matter to lenskart and they told me to send some pictures, when i sent pictures they told it is not distubance of coating, it is scrateched, but actually it is not scratched it is coating disturbance, and now they denied and saying its not cover under warrenty,...

I purchased my vincent chase specs and british optics glasses from lenskart district centre janak puri but they got broken within 1 month o[censored]sage and now it seems to be the duty of the company to get it repaired or replaced as it is under warranty i want the officials to take decision as soon as possible as i am facing a lot without the specs i have not used it more than 1 month and spend a hefty amount for buying so it seems to be the duty...

I purchased my specs from Lenskart district centre Delhi and the frame got broken within 1 months so how it is the responsibility of Lenskart to get my specs repaired or either refund my money so that my faith in you lasts forever I also asked from the customer care but they didn’t answered my question and asked me to get it repair from nearby store inspite of it being in warranty I shall be highly obliged if you will help me in this matter...