Lenskart Complaints & Reviews

I had returned products purchased from lenskart order no [protected] for which the transaction reversal was supposed to be completed within 10 working days but it did not happen.
After complaining about the same i was told to wait for one more day and than after multiple reverts i got a call stating that the transaction is complete and i will have to contact my bank for the amount.
I just dont get it i havent faced this kind of issues with any e commerce seller before but lenskart is making me run for my own money.
Also for filling up the form if the request is valid i will have to bear 100 rs charges which i am not sure i should pay as it is a mistake from lenskart side.
I am regretting the day i decided to place order wit lenskart.

I would like to register a complaint of one the branch in bangalore,
I have recently visited the store then i have ordered two frames with the same power, but the guy has taken the order one with power and the other one without power, dont he have any sense how can i use one with power and the other without power..???, i got to know this info from online chat he has given me the information to contact store, then i tried contacting the store they are not answering properly while i am talking to them they are disconnecting my call again and again... I am really not satisfied with it...

Order no - [protected]
Order placed on:[protected]

I ordered a spec on 19-nov, made payment via online banking.
However, as i did not find the prescription, had to cancel the order. This happened within max half an hour of order.
However, the amount that i paid while ordering is yet not refunded.
I contacted the customer care twice:
1. On first chat, i was conveyed that it takes maximum of 10 working days, so would be refunded in next 2 days (I contacted them on 9th working day).

2. On 12th day i again contacted them. The chat support showed me a image (Attached), which said that the amount is refunded on 21-nov-2017. Then i told him that i have not received any amount. So please tell me the account number to which the amount was refunded.
Now the executive said that the amount will take 24-hours more to get refunded.
Its now 12 days and the refund is yet not processed.

I bought the glass before 15 days. This glass makes a marks and it is not fit to my face and also am getting pain. I am feeling uncomfortable by using of this glass. I went the store, where i bought. They were adjust but still the same problem is repeat. I am also spoke with customer care and also drop a mail to [protected]@lenskart, still they are not response to my mail. I want to return that product, and refund my amount in my bank account

I had placed an order for two eye glasses a) brown tortoise full way
B) matte gunmetal black half rim, vide # [protected] dated 22/10/2017 from lens kart rajnagar ghaziabad store & made a payment of rs 11424/- there only.

Against the same i recd a mail from the company that the same will be delivered by 3/11/2017. On 3/11/2017, when i didnt recd any information regarding delivery of my order, i called at the store & was told that they haven't recd the product from the warehouse yet.

On 4/11/2017, i called at customer support & aired my grievance. The executive assured me that the delivery of the same will be done in two three days. Also she assured me that i will be compensated for the delay. A ticket #4869727 was created by her.

On 7/11/2017, i got an sms to collect my order from the store. On reaching there, when i recd my order & upon checking the same, i found problem in vision from matte gunmetal black half rim eyeglasses, (Images were seen tilted) which i informed the staff over there.

Upon checking the same he told me that there is some fault in making of the lenses & also assured me to get the same rectified from the company at the earliest, to which i agreed.
Next day on 8/11/2017, i called at your customer support & aired my grievance. Subsequently a ticket #4891902 was created by the executive. She also told me that store credit for 50% of the bill value will be given as delay compensation & the same is under approval.

On 9/11/2017, i got a mail from your end confirming a store credit of rs 1558/-

Within in minutes i got a call from your store asking me to confirm the otp that i must have recd on my phone. I asked the reason for the otp to which he he told me that in order to rectify the problem the eyeglasses are to be replaced by a fresh order & for the same you have recd the store credit & this credit is to be used for placing new order & also told me that the same is their internal process only.

Now, i again called the customer service executive to get the status of my pending store credits, but was astonished to hear that the same have been lapsed, reason being i have returned the order that i haven't done.

Again after complaining to customer care deptt, they were adamant that since i have returned the order there is no point to issue store credits. However after many calls they confirmed store credits of around 1200 to be given instead of 5500.

Again, on 21/11/2017, when i went to store to collect my matte gunmetal black half rim eyeglasses, on checking i found the vision blurred from my left eye. I immediately complained for the same to the staff over there. They suggested me to select another frame citing reason that the problem could be because of the frame.

I again complained for the same at their customer care executive.
She again told me that since i have returned the order then there is no question of any compensation. However after much arguments she offered me a compensation of 300 store credits.

The same glass has been returned to the company twice due to company's fault & the company is treating the same as i am deliberately returning the product.

Now even after one & a half month i am unable to get my glasses even after paying advance

Now can any one please tell, if there is any manufacturing fault in the product & have been highlighted right during the time of delivery, rather the store itself acknowledged the fault & kept the same with them to get it rectified, then where is the question of returning the product arises? Returning means that i don't want the same & would like for the refund to which i have never opted for.

One point is clear that i have not returned the product & it is the duty of the company to replace the faulty product at their end, so there is no question to lapse my store credits. The company should give me the same as earlier promised.

When the company is at fault then why should i suffer? If i was to return my order then why should i return only one eye glass & order for the same again? The company is obliged to get the fault rectified by any how.

Thanks
Mritunjay sharma

Delivery date of my eyeglasses is[protected] but till today[protected] my eyeglasses is not delivery and customer care representative tell me that due to some problems my eyeglasses is not possible to deliver in further 2-3 days. So i request u to solve my problem and also provide me atleast 50% discount in my invoice price

My order id is 4891442

With regards
Amit mishra
Mob.[protected]...

I visited you Lenskart center at Borivali west for eye testing and purchasing a pair of reading glasses.

1. I told them that i want to have an eye test and had tested the eye earlier with an doctor

2. The guy at the center got in argument with me, and started enlightening me about that how doctor is great and they are less knowledgeable than doctor.

3. the girl at the testing equipment was very rude and which hurt me the most was that she was as if forcing me to tell that the letters were clear with the glasses while i was taking some time to figure it out, and she had her voice level high as she spoke .

This was very disappointing and a very sad evening after returning from workplace.

I purchased a spec with glasses from lenskart for my 8 year old kid, whitefield, bangalore on nov 12 with order number [protected] & delivered on 21st nov. Within 1 week the frame cracked and broke apart, i am thankful to god that it did not hurt his eyes. When taken to the store, the person at the store refused to honor the warranty though it was not a physical damage as there were no scratch mark nor any tear marks or any marks of abuse.
The frame are of bad quality and after sales service is also bad. Kindly help me.

Hi team, i would like to share my very bad customer service with lenskart online service. I had ordered spex online using my credit card. However, the product was not as good and the frame was also so big to my face. When i tried with 3d effect, it was perfect but the actual frame was quite big. Hence, i got to return it within 1 day. This happened apx. Beginning of this month, i. E., 1st week of nov. And till now i wrote so many complaints...

Hi this is dhanunjaya from vizag recently i given my spects to service in lenskart showroom vizag nad branch before i am given my spects ther is no scrach in my spects yesterday i go for taking spects in my spects ther is big scrach they simply saying that ther is scrach i am not a new to lenskart i am start using spects with lenskart so look on this issue i am uploading my complaint number photo

I had worked for 18 months and given proper resignation. After taking follow up they had sent me a sheet of fnf calculation and that had recovery amount. Then i had given all document to clear that recovery amount and now 6 months is passed from my last day in company. Then too they are not clear about final amount. Worst company. I have called hr pallavi many times but she dont pick up call so i had stopped calling her now. Finance department had cleared dues and written in mail that company is liable to pay me extra 3459/- but hr had mention the same amount as recovery.

Order #[protected]
Item details :
1. Golden black brown full rim aviator medium (Size-58) vincent chase top guns vc 5158-c43 sunglasses
2. Superman sm-091 brown gradient c3 wayfarer sunglasses. Amount : rs 2808
Order #[protected]
Item details :
3. Gunmetal blue orange rimless rectangle medium (Size-52) vincent chase lumineers vc e10215-c24 eyeglasses
Amount : rs 6160 delivered 16th oct, 2017 12:58 pm
I have purchased the above items from lenskart outlet at chiner park, kolkata, newtown, from the beginning i feel pain after using the 1 & 3 stated above. I have keep this problem along with frame problem to the said outlet, they adjusted the frame and tell me to use some day as it take some time to adjust as new spectacles required and they also told me if it not adjusted they will change those at any time, i agreed, but same problem persist heavily with my eye so i told them to rectify. They first of all suggested me to go for another eye prescription from outside the lenskart.
So i do the same and check my eye at disha eye hospital. Next day when i appear the outlet they took my eyeglasses and sunglasses and advice me to choice a new frame for new eyeglasses to be replace. After 2days they call me and said they will not able to replace the eyeglasses and sunglasses. I want to ask you what is my faults??? I am uploading my two prescriptions, one from lenskart and one from disha eye hospital.
Manabendra sen
Mob [protected]

I purchased eye glasses in lenskart store on[protected] and order id given is [protected] amount rs 500/- also paid and requested from[protected] onwards to deliver before[protected]. Once they reply they will deliver on[protected] and after some time no they don't have knowledge about their product when it is going to be dispatched and astonishingly now the status showing order on hold and lenskart persons not interacted with me and i did not get any message about amount refund. Please help me in this regard.

I had ordered 2 eye glasses from lenskart store at calicut, kerala (Order num 4780664) on 8th nov 2017. While ordering, i insisted that i need orange frame for the product 'half rim wayfarer medium (Size-50) vincent chase crayons vc e10298-c1 eyeglasses' and they promised to deliver the same within 8 days. I received the product today only (24th nov), ie on 16th day and the colour is red-black. When i pointed out the mistake, they admitted that it was the fault from the staff while placing the order and they can replace the item, but it may take another 18-20 days!
We are having so many shops in the town where we get the glasses on the next day itself. Still we choose lenskart to get better service. How can someone wait for a some 35-38 days to buy a spectacle? I need to get the glass replaced as early as possible and i please make arrangements to collect the delivered item back only while providing the new one.

I made a purchase of two spectacles on 16th november 2017 from lenskart (New citylight, surat - store) for rs. 2, 800/-. (Ref. Tel:[protected]). I made the payment instantly via credit card. I told them that i need my delivery asap. They told it will take approx 7 days as it is made by robotics machinery, so it was promised to be delivered before 25th november, 2017. But today on 24th november 2017, i am getting an sms from lenskart aa follows “lenskart.com is moving to new world-class manufacturing unit, due to transition your order is delayed. We will add rs 700 store credit to your lenskart account post-delivery of the order, as a token for missing our commitment”

Due to this i had to make another purchase from different store (Rs. 3500) as i had to attend family function today.

I am very much disappointed as when they took order 7 days back, dint they knew that they are shifting their manufacturing facility so it might take more days for deliver.

I think it was intentional and to fool customer.

I am facing eye problem and difficult see the object and severe pain while putting the glasses. And this causing headache. Really aim not satisfied with the product which i received, and its not worthy. And frame is not comfort to wear, so please get return your product and refund my amount at the earliest. I don't want to wear this glassed long time due to this reason.

I am facing eye problem and difficult see the object and severe pain while putting the glasses. And this causing headache. Really aim not satisfied with the product which i received, and its not worthy. And frame is not comfort to wear, so please get return your product and refund my amount at the earliest. I don't want to wear this glassed long time due to this reason.

This is bring into your kind notice that i order two piece of eye glass with frame from your company store at mansarovar jaipur and when i was asking regarding the delivery the executive said that to me with in 7 days your order will be delivered. I already advise i want the glass at 23rd of november 2017 instead i gave the order on 16th nov, 2017 but till 23rd nov 2017 my order was not received to me payment was already done in advance and now i don't purchase any thing from lenskart it is the worst experience with lenskart.

Dear lenskart team.
Today i have received eye glasses gunmetal half rim ractangle medium.
Order id is [protected].
I would like to return this product due to whole i wear it its pain in head and not able view proper. And its not proper eye glasses as i request, so please take return the product,
So please return this product and refund my amount.

Thank you
Satish padal

I had ordered 2 sets of spectacles, one for my daughter and one for myself from company's outlet at vikas marg, delhi on 4th nov'17- order no [protected]. It was promised that it will be delivered within one week. The tracking on website also showed delivery date as 11th nov, till 11th nov.
But it wasn't delivered. Std answer on follow up was that it will be delivered within 24th to 48 hrs.
The company has policy of product...