Lenskart Complaints & Reviews

Dear madam/sir
I have purchased one eyeglasses vide invoice no - 2401781 dated 8/2/2018 having product i’d -117971 hsn code - 9004
I visited your franchise in kaiserbagh lucknow after inspecting he offered 25% discount which is not acceptable to me kindly give minimum 50% discount on this product waiting to hear from yoitsoon being your regular customer - dr om prakash rai

I ordered eyeglasses from lenskart online (Order no:[protected]). Didn't like the quality, so returned it on 27th june 2018 through ecom express, which was arranged by the seller. I haven't got any satisfactory response about refund in the original mode of payment. The only assurance i've got is, it'll be resolved in a couple of days. Now its been more than three days with no updates. I'm worried. Also they were quick in giving me store credit as refund which i do not want. I want refund in my bank a/c, and i've stated that clearly.

Dear lenskart,
I purchased a high end oakley frame after a lot of assurance from your shop located at hiranandani meadows, thane (Mh). The sales guys told me that this is one of the best frames & will give be completely trouble free. The frame is robust & will last really long & strong. Looking into all this i finally made a purchase of rs.12201.00.
But as usually happens at all the point of sales this turned out to be just the purchase initiator, to be forgotten right after the purchase.
To the worst of my horror oakley frame gave up. The frame did not had any physical damage but the frame started wearing away. This was my second oakley frame. The first one which is about 5 years old which i purchased from the other branded store is still going strong & looks as if it is new, but the one purchased from lens kart store the frame material has started wearing away. This makes me to think whether lens kart really sells original product or fake products. I went to the shop with the complaint but had got no proper response from them.
Now after seeing a lot of complaints about your products on online forum about originality, my doubt is further getting strengthened.
I am also attaching comparative images of oakley frame that i purchased from lenskart & the one which i purchased from another branded store.
Look into issues genuinely, if a high end frame like oakley develops defect then it is really serious.
Dear lens kart please don't kart away people with lenses of false hope & promises.
Hope that at least this will not get undetected by your lenses & will get a positive reply...
Anticipating a positive kart of response...
From
A buyer doubting the originality of products sold at lenskart.

Hi i placed an order with lenskart online, they placed wrongly placed with basic lenses after a long conversation and several calls they agreed to rectify however when i returned the product now they are saying it's not available. They are making me fool from past 3 months. Recently they said that the frame is failed in quality check how is that possible? The person came checked the frame and then took the returned delivery.

If they can't provide me the same frame then i want jhon jacob frame as a compensation. They are harrasing me mentally. Please help

Ordered two specs on 20th june 2018 from lenskart store, kaiserbagh, lucknow worth 7870 order id: [protected]. With any intimation through mail or message or call. They cancelled my order. After 9 days i contacted customer care and replied that spec frame is not available so they cancelled the order and they cant refund money also as they dont have account information for refund. They also didnt knew when it will be back in stock. And said will get call from store in next two days.

I contacted the store and got to know that it will take another week time. Status online shows that it has been cancelled.

I am not getting any proper respond for my order or when i will get it. They have not given anything in writing or mail.

Need help.

Regards,
Firdaus ali

I purchased a john jacob sunglasses in dec 2017 and it has broken near the frame. After having paid so much (Rs.3500/-) for a branded sunglasses, it appears to be a bad quality piece as it just broke even without falling or physically damaging it.
I stay abroad and it was disappointing when i visited the jayanagar store they outrightly rejected my plea saying i need to go to the jp nagar store only for getting my details, wonder in today's digital world why is the information not software based?

Due to a family emergency, i am yet to go to the store to show it to them but in the meantime, i thought of writing this complaint as a registration procedure.
After having paid so much money i expect a replacement of the sunglasses.

Hence i request for an exchange of the same.

Regards,

Priya bhargava
M : [protected]

I have purchased 2 specs with one contact lens from lenskart store situated at C.P Delhi. Hinge of the specs are very loose & very slippery even I cannot make my face down. The product was of such no inferior quality. I faced several issues with the quality of the frame. I complaint to customer care many times but the problem was not resolved. This was my first purchase of Lenskart for 2 glasses and it was turned out very bad. I never expected...

I have purchased a blue vincent chase eye glass with golden membership.but the frame is broken after 2.5 months..I bought it in the rajkilpakkam chennai showroom.when i approached them their answer is not satisfactory.so plz i have warrenty and want to replace the frame. Although the service was good while purchasing new frame..But afterwards for any problem the service is not satisfactory.

We have purchased 2 specs from lenskart store situated at vip raod zirakpur chandigarh.
On friday i. E.22nd june 18, we visit the lenskt store and talk with the store manager mr. Prakash regarding crack in the frame of one spectacle. M. Prakash took the picture of frame and said that he will generate a quey to head office and confirm the credential of order and assured that on monday he will got the status of that.
On demand of our he provide me a contact no. And assured that the contact no. Belongs to him and ask to confirm on that no. About the status of the generated query.
When on monday we call on that no. That no. Belongs to some amit who transfer to deharadun before 2 month back and after confirmation of store we found that mr. Prakash not send any mail nor generated any query on that case.

All my order details is attached, i had ordered initially for eyeglasses worth 5488 /- which was returned and i got a voucher of 5488/-.
I again ordered the eyeglasses with the help of lenskart customer care gagan sharma who helped me out to order.
Since the prices of the eyeglasses went down from 5488 to 4400 approximate i asked him if i can add a sunglasses to the order which was buy one get one free so that the rest of the voucher money does not go waste.
Since sunglasses was priced at 1499 i paid extra 484 to adjust the amount on delivery.

Even the second time lenskart is sending me defective products, fr which i again returned them.
This orders was split was gagan due to unavailability and lenskart has used the voucher as per their wish inappropriately.

Now this time it did not want a voucher so that i could take it directly from the store so asked them for a cash refund.

Lenskart has been troubling me from almost a month due to incorrect cash refund of just 3236/-

When asked to get the transactions checked there has not been any clarity.

How can i go and buy it from store with 3236/- if they are eating up the money...

I'm totally pissed off buying it from lenskart

At the time of eye checkup my power is -.75 for both eye. Before using the specs i can able to see the text with little bit blur. I have used lenskart specs nearly 3 month. Now i can able to feel i’m getting too much eye power after using the specs. Even i can’t able to see the big text also. I’m feeling like my eye power is getting increased. Please do the needful.

I bought a frame a few days back, the frame initially didnt fit well and i gave it to them to fix it. They took some 10 days to give me the specs back which is more than the time it takes when i order afresh. After i got the frame. It has been just 4-5 days and one side of the frame snapped and my glass fell and broke off. I dont know what to do now.

Hi team,.

I had purchased two specs under the lenskart guaranteed 999 offer which is surprisingly for members only who have purchased post april 2018 and you need to pay rs.500 additional for it even if you had purchased lenskart specs before and also pay extra for the coating as there is not coating on the basic frame. So i ended up paying 1853 for two frames for orderid - 6706104.
Now coming to the incident i was excited to wear the new glasses and on the very first day the frame broke as i was removing the glasses. This was very cheap quality as i had not faced such issue for my previous 4 specs from lenskart.
I submitted the frame on 15th june to the local store in nigdi pune and i am still awaiting for reply.
Never expected such service from lenskart. Kindly resolve the issue asap and replace the frame with a better quality build as i had hardly used the specs.

I purchased glasses under order no. [protected] from the Mgf mall gurgaon branch, I faced several issues with the quality of the frame many times with the store and it was resolved locally, the frame has finally broken within 3 months of purchase due to bad quality and the store personnel has rudely denied to be able to provide me with any help. This was my first purchase of lenskart for 2 glasses and it has turned out very bad, I never expected this and if this will not be resolved I will not be looking forward to make any purchase in future or would not let anyone I know make any purchase with it.

I took an appointment on 29.05.2018 vide appt no [protected] at 01.00pm-03.00pm. He checked up my vision and told the eye sight is increased. I show him my spectacles which i am using at that time and told him to order same type of glasses with the increased eye sight. Accordingly, he ordered vincent chase eyeglasses (Two) with short distance power vide ref no [protected] for rs 4, 420/- as per suggestion. I used the spectacles for 10 minutes. Then i felt burning in my eyes immediately i remove the same and i intimate the same to your representative on the same day. He visited me after one week on repeated contacts on his mobile and checked my vision and told that everything is alright and suggested progressive glasses with increased eye sight. For that he told i have to pay another 2, 500/- approximately. I asked him to initiate refund since i cannot afford rs 7, 000/- for one pair of spectacles where the same is half price in local market. Hence you are requested to help me out by issue refund in this regard. On your sight also there are so may options available which are less in cost than the above option.

Refund in original mode of payment in bank transfer not done yet, instead credit score is provided for future buying.
Kindly check why this type of cheating business they are conducting.
Order# [[protected]].
I requested return for the products and refunds in original mode of payment but after return they just gived me store credit i already purchased new lens from lenskart store. I want my money as a cash or in bank....

I have bought british optics lens from lenskart for better vision but instead in less than 4 days to my use, the lens turned green and causing me severe headache. My complaint against lenskart is, the lens they are selling are might be fake.
It costs around 7200 rupees and the lens they provided turned green in less than 4 days o[censored]se. It might effect eyes and i am getting severe headache if i am using the spectacles even after sending 7200 they didn't provided a good product.

I have purchased two specs from lenskartstore at telibandha raipur chhattisgarh on 31st may. The order was ready on 2nd of june. Though i showed them the doctor's prescription. I insisted on computer test for confirmation. They did it and i was informed that it was very much close to doctor's prescription. I solely believed them. While receiving the specs i was told that if any problem arises it would be short out. After using the specs for...

I placed my 1st ever order on lenskart 3 days ago. After the day i placed the order one guy from support contacted me and said that i gave wrong information about my lens prescription. I checked the info i provided to my order and realized and that i gave wrong info. Now i can login into the account but can't seem to find my order which is what stopping me from re-ordering, however i can track my order still using the link they have sent me when i ordered.

This is such a bad service provided by lenskart. I had made the payment for my order id [protected] and booked a home eye check up for 2nd june'18 from 9am to 11am. I was waiting for the person to visit but no body came for eye check up. I called lenskart and they told me sir your payment was confirmed bit late so we couldn't booked your appointment for your preferred time slot. They was no confirmation from lenskart for this issue, i called them by my own. After some time i had received a call from lenskart senior person manisha. She apologize me and again set a new time slot 3rd june'18 and she made sure that this visit will happen for sure. And here it is, i am still waiting again and no body came till now. I called them again and they said sir appointment was not confirmed due to some technical issue.

I request lenskart to close there home eye check up service if you are 'incapable' of providing the service to your customers. You have taken my money and not providing the service as well.