Lenskart Complaints & Reviews

I have purchased a blue vincent chase eye glass with golden membership.but the frame is broken after 2.5 months..I bought it in the rajkilpakkam chennai showroom.when i approached them their answer is not satisfactory.so plz i have warrenty and want to replace the frame. Although the service was good while purchasing new frame..But afterwards for any problem the service is not satisfactory.

We have purchased 2 specs from lenskart store situated at vip raod zirakpur chandigarh.
On friday i. E.22nd june 18, we visit the lenskt store and talk with the store manager mr. Prakash regarding crack in the frame of one spectacle. M. Prakash took the picture of frame and said that he will generate a quey to head office and confirm the credential of order and assured that on monday he will got the status of that.
On demand of our he provide me a contact no. And assured that the contact no. Belongs to him and ask to confirm on that no. About the status of the generated query.
When on monday we call on that no. That no. Belongs to some amit who transfer to deharadun before 2 month back and after confirmation of store we found that mr. Prakash not send any mail nor generated any query on that case.

All my order details is attached, i had ordered initially for eyeglasses worth 5488 /- which was returned and i got a voucher of 5488/-.
I again ordered the eyeglasses with the help of lenskart customer care gagan sharma who helped me out to order.
Since the prices of the eyeglasses went down from 5488 to 4400 approximate i asked him if i can add a sunglasses to the order which was buy one get one free so that the rest of the voucher money does not go waste.
Since sunglasses was priced at 1499 i paid extra 484 to adjust the amount on delivery.

Even the second time lenskart is sending me defective products, fr which i again returned them.
This orders was split was gagan due to unavailability and lenskart has used the voucher as per their wish inappropriately.

Now this time it did not want a voucher so that i could take it directly from the store so asked them for a cash refund.

Lenskart has been troubling me from almost a month due to incorrect cash refund of just 3236/-

When asked to get the transactions checked there has not been any clarity.

How can i go and buy it from store with 3236/- if they are eating up the money...

I'm totally pissed off buying it from lenskart

At the time of eye checkup my power is -.75 for both eye. Before using the specs i can able to see the text with little bit blur. I have used lenskart specs nearly 3 month. Now i can able to feel i’m getting too much eye power after using the specs. Even i can’t able to see the big text also. I’m feeling like my eye power is getting increased. Please do the needful.

I bought a frame a few days back, the frame initially didnt fit well and i gave it to them to fix it. They took some 10 days to give me the specs back which is more than the time it takes when i order afresh. After i got the frame. It has been just 4-5 days and one side of the frame snapped and my glass fell and broke off. I dont know what to do now.

Hi team,.

I had purchased two specs under the lenskart guaranteed 999 offer which is surprisingly for members only who have purchased post april 2018 and you need to pay rs.500 additional for it even if you had purchased lenskart specs before and also pay extra for the coating as there is not coating on the basic frame. So i ended up paying 1853 for two frames for orderid - 6706104.
Now coming to the incident i was excited to wear the new glasses and on the very first day the frame broke as i was removing the glasses. This was very cheap quality as i had not faced such issue for my previous 4 specs from lenskart.
I submitted the frame on 15th june to the local store in nigdi pune and i am still awaiting for reply.
Never expected such service from lenskart. Kindly resolve the issue asap and replace the frame with a better quality build as i had hardly used the specs.

I purchased glasses under order no. [protected] from the Mgf mall gurgaon branch, I faced several issues with the quality of the frame many times with the store and it was resolved locally, the frame has finally broken within 3 months of purchase due to bad quality and the store personnel has rudely denied to be able to provide me with any help. This was my first purchase of lenskart for 2 glasses and it has turned out very bad, I never expected this and if this will not be resolved I will not be looking forward to make any purchase in future or would not let anyone I know make any purchase with it.

I took an appointment on 29.05.2018 vide appt no [protected] at 01.00pm-03.00pm. He checked up my vision and told the eye sight is increased. I show him my spectacles which i am using at that time and told him to order same type of glasses with the increased eye sight. Accordingly, he ordered vincent chase eyeglasses (Two) with short distance power vide ref no [protected] for rs 4, 420/- as per suggestion. I used the spectacles for 10 minutes. Then i felt burning in my eyes immediately i remove the same and i intimate the same to your representative on the same day. He visited me after one week on repeated contacts on his mobile and checked my vision and told that everything is alright and suggested progressive glasses with increased eye sight. For that he told i have to pay another 2, 500/- approximately. I asked him to initiate refund since i cannot afford rs 7, 000/- for one pair of spectacles where the same is half price in local market. Hence you are requested to help me out by issue refund in this regard. On your sight also there are so may options available which are less in cost than the above option.

Refund in original mode of payment in bank transfer not done yet, instead credit score is provided for future buying.
Kindly check why this type of cheating business they are conducting.
Order# [[protected]].
I requested return for the products and refunds in original mode of payment but after return they just gived me store credit i already purchased new lens from lenskart store. I want my money as a cash or in bank....

I have bought british optics lens from lenskart for better vision but instead in less than 4 days to my use, the lens turned green and causing me severe headache. My complaint against lenskart is, the lens they are selling are might be fake.
It costs around 7200 rupees and the lens they provided turned green in less than 4 days o[censored]se. It might effect eyes and i am getting severe headache if i am using the spectacles even after sending 7200 they didn't provided a good product.

I have purchased two specs from lenskartstore at telibandha raipur chhattisgarh on 31st may. The order was ready on 2nd of june. Though i showed them the doctor's prescription. I insisted on computer test for confirmation. They did it and i was informed that it was very much close to doctor's prescription. I solely believed them. While receiving the specs i was told that if any problem arises it would be short out. After using the specs for...

I placed my 1st ever order on lenskart 3 days ago. After the day i placed the order one guy from support contacted me and said that i gave wrong information about my lens prescription. I checked the info i provided to my order and realized and that i gave wrong info. Now i can login into the account but can't seem to find my order which is what stopping me from re-ordering, however i can track my order still using the link they have sent me when i ordered.

This is such a bad service provided by lenskart. I had made the payment for my order id [protected] and booked a home eye check up for 2nd june'18 from 9am to 11am. I was waiting for the person to visit but no body came for eye check up. I called lenskart and they told me sir your payment was confirmed bit late so we couldn't booked your appointment for your preferred time slot. They was no confirmation from lenskart for this issue, i called them by my own. After some time i had received a call from lenskart senior person manisha. She apologize me and again set a new time slot 3rd june'18 and she made sure that this visit will happen for sure. And here it is, i am still waiting again and no body came till now. I called them again and they said sir appointment was not confirmed due to some technical issue.

I request lenskart to close there home eye check up service if you are 'incapable' of providing the service to your customers. You have taken my money and not providing the service as well.

I ordered for 2 eyeglasses by visiting there offline store in dehradun on 26/05/2018. My order id is : [protected]. Here is the order screenshot : http://prntscr.com/jpy2pw

I had received the first eyeglass after 4 days and second one after 5 days via bluedart. When i had received the first eyeglass i noticed that its having serious quality issues (Infact the flame is broken) here is the picture of the same http://prntscr.com/jpy3mh

Then i emailed the same to their support team. After 2 days when i have not received any response i called their customer care number and he said that the same can not be replaced because we do not have stock and in order to refund i need to return both the eyegalsses. I am still writing to their support team ([protected]@lenskart.com) but till date i haven't received any email or call.

It seems that lenskart is not interested to customer support and they are looking to sell anything. Really horrible after sales support and the quality is really bad. I suggest all to never buy anything from lenskart, it sucks, better you give that money to a beggar.

I got the lens and frames from lenskart shop in kondapur, hyderabad. The shopkeeper guaranteed on the quality of the frame although it looked feeble. Paid as much as rs. 6000 for the lens and frame.

In just 3.5 months the frame broke and the same shopkeeper now denies the frame warranty.

Really disappointed and lost all hopes with these multi-faceted giants.

Have already complained to lenskart via ticket id:6016042 on 24th may 2018.
The spectacles sold me broke from hinge in just 2 months while i took utmost care of the product. The product was of such inferior quality that it did not last for more than 2 months.

The company is not interested in listening to me and replacing the product.
My order no was [protected]

Kindly look into the matter.

I had placed an order with lenskart mayur vihar outlet on 20th of april for carrera eyeframe i was just buying the frame when i got convinced of some free glasses that will be fixed and delivered to my residence free of cost by 23rd today is 25th and i went and cancelled the order and asked them for refund they started with there return policy which enables them to keep the frame and the money for another week. I cancelled my order and i got no confirmation of cancellation just a verbal assurance i really dont know what is going on.. If they have cancelled or its another trick verbal confirmation is free anybody can say anything unless something written is given back as cancelled.

My order number is : [protected]
Phone number is :[protected]

I purchased ray ban eye glasses from lenskart store at laxmi nagar, delhi in september, 2017, order number - 4328632. Now i can't see clear with these glasses, even normal lights from front scatters so much, lenses catch oil and dust just after cleaning it.
I went to the store for these problems but the person there rudely told me that this is the technology that lenskart follow and he can't help me. He also told me that if problem will not come then how will you purchase other products from us.
This is complete cheating being done by lenskart. They commit to provide quality product at the time of purchase but at the time of complaint they start giving lame excuses and funny explanations.

I recommend everyone not to buy any product from lenskart. It would be better if you buy lenses from local store, at least they will listen to your complaint and address it.

My name - shobhit shrivastava
Contact - [protected]

The complaint sent to lenskart is unresponsive, hence, chosen this forum to highlight the complaint.

Warrantee repair replacement for defective frame
Yahoo/Sent

debashish das chowdhury
To:[protected]@lenskart.com
21 May at 2:12 PM
Dear Sir/ Madam,
I am getting in touch with you regarding the order No --[protected], eyeglass purchased from H B Enterprises Lenskart store, Faridabad on 18.11.2017. Refer details :Golden Tortoise Rimless Rectangle Medium (Size-53) John Jacobs Supreme Steel JJ 0033-C23 Eyeglasses;Product Id 120041.
This is a rimless spectacle the glasses held by 4 pins with a tie bar. Each glass is supported by two pins with the tie bar. One of the eyeglass (left) has developed a problem of moving around the axis of the holding pin . I have taken this to lenskart store, HB enterprises and contacted Mr Mandeep singh and asked for solution.He said maybe one of the pin out of two pins on left eyeglass has come out or broken so it is moving on the axis. I asked him for replacement of frames as I feel It could be manufacturing defect ( improper fixing of tie bar and glass)and not noticed earlier. Also, as all other lenses and point of contacts are in perfect order. Further, It was noticed during examination that the point of contact with the glass and tiebar is very delicate and surprised such was not informed to us during the purchase of the eyeglass.( the actual contact of glass and frame contact neither shown nor impressed upon during purchase)

Anyway To cut the matter short I asked him to replace the frame with alternate frame so that glass can be used. He says it cannot be replaced and I have to pay full price ie Rs 4500 and take a new glass.
I find it strange that lenskart store refuses to consider repair or to take any responsibility for item sold by them. The responsibility squarely lie with them to inform the design to show the weak points to customers for proper care and if at all only one pin is dislodged or broken could cause total loss of Rs 4500. Also, it does not accept the manufacturing or quality fault and pushes everything to the customer. I think this approach if being propagated by lenskart is wrong.It erodes customer trust on the brand.Lenskart should seriously look into the design if it cannot be repaired at all then it is like some 2mm plastic pins holding the Rs 4500 pair to ransom. I request you direct the store to replace either my frame or the glass under warrantee ( whichever convenient) so I can continue to use it. I also request you to check the strength of such pins or fixing arrgt. holding the glass to keep your customer from moving elsewhere thinking they have been duped either by the store or the manufacturer. I am enclosing the photo of the pin arrgmnt just in case you need clarity. Eventhough it is under warranttee and I expect free replacement I am willing to pay some nominal amount for service charges if you so demand.

I request you look into it seriously and looking for expeditious and positive reply.

Rgds,

D D Chowdhury
[protected]

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This contact lens causes irritation and also after wearing it my eyes used to get blood red spots due to infection. Mine is monthly disposable lens therefore i tried another lens within a month but still the issue exists in other lens also. I also told my problem to the lenskart store owner which is situated in mani square mall, kolkata, but they do not show any concern to my problem