Lenskart Complaints & Reviews

I ordered a pair of eyeglasses from lesnkart on 4/4/17. I payed them amount inr 4775 through card. They assured me 1 year warranty on my frame body of the eyeglass. Now i am facing an issue due to manufacturing fault of the product. I lodged the complaint at lenskart store and asked for some assistance from their end. At first they assured mt to provide all the benefit and gave me false commitment and assurance,. They even asked to submit...

I am old customer of lenskart and recently moved to banglore but quite get shocked with lenskart service and logistic management.
I ordered 2 product (Spectacles and sun-glass with power) 1st time i received the product after 15 days which is already too delayed and when i was checking the product then i come to know that nothing has been done in that sunglass then the salesman requested me and again after 15 days the product was ready...

I have bought a frame vc 10504 on 28 jan 2018. And i was not comfortable with the frame and it's color. So i generated a refund. And after some days it was taken by the lenskart. But after many i did not get refund. I contacted lenskart customer care number and ask for my refund but i was told that i will be transferred in 2-3 days. But then also i didn't get my money back. And they are showing that refund is completed. I have contacted my...

I had placed a order on 11th february, 2018 at the noida store (Shop no. G6 & g6a, ground floor jo p plaza, sector 18) which was supposed to reach my home address by 19th february.
I haven't received yet and the staffs at the store are so irresponsible that they don't call back even after i have notified them about the issue. They act smart by making a proxy to my call.
It's my request that you please take immediate action.br...

So i am a regular customer at lenskart, i ordered my lenses but they were delivered in more than a week and their officer committed to me to give compensation on his own, when i now check my account the compensation is not there, they are now denying it.
To me it's not a great deal but they have definitely lost a valuable customer, committing something and not delivering it isn't what u expect from them.
They made me call their...

Hello i ordered eye glasses at lenskart its all about 3 days from day of booking 16th february but they are saying some problem in server so they couldn't give payment print out recipt and still there is no order confirmation from lenskart by a mail or message. Ordered through mail id p. [protected]@gmail.com, mobile no.[protected]. And payed by debit card amount rs.6608/- at your lenskart store located at mahalakshmi lenskart, karimnagar,...

On july 6th, 2017, i had ordered john jacobs, model no. Jj4424, john jacob shibuya crossing jj 4424 gun metal blue c3 eye glasses, product id 103302, order no.#[protected] half frame power glasses for my son. Last week, when he was wearing the glass, middle part of the rim got broken suddenly. I don't understand that how such a costly product can perform so poorly within 6 months.
I took this product to place from where i had purchased...

I bought this sunglass order no [protected] in dec. I found it broken inside my car 3-4 days back . I had kept it in my car one day before undamaged. I am unable to understand how it broke bcoz nobody enters my car except me. Is the material defective or some fitting problem. I am using specs since last 30 yrs but not seen this problem earlier. Can you people help me in anyway?

Dr jagdeep verma
Mob no [protected]br...

I have purchased spectacles recently from lens kart. They have delivered a defective piece for which i have returned them for repair on monday i:e 11-02-18. Date of delivery is by 14-02-18.
I called to stores on 14-02-18 for receiving them but they said it was delayed out of delivery issues.
Today i:e 15-02-18 i called them to receive them for which they asked me come with repair ready form. I went to stores and given them...

I visited the store today. The people had no interest in suggesting eye glasses or picking out some even though the store was empty. And when i picked a few and asked for their advice, they ended up suggesting a kids frame to me (Being a 30year old).
On saying that how can i wear a kids frame they went and got one for me themselves which again was a kids frame.
This is their knowledge of products.

Also online...

I had ordered from 20 th january, but till 13 february, i havenot got my bill, how would i replace? I have complaint 3 times to their central costemer care, i even have returned my product at the store after just 7 days from i received my product, but yet no response, my order no. [protected], my eye power is -5.5 but yet u people are torturing me, i did mistake by choosing lenskart....

I had such a terrible experience visiting your shop in jp nagar bangalore!

I want you guys to take action against that person who wasted my 2 hours!

1. Visited ur shop on 3rd feb 2018 at 6 o clock.
2. Spent 1.30 hours selecting frame and a free google
3. Ur representative asked me to take power reading test.
4. The guy who was taking test was completely mad at some thing the moment i entered that...

I ordered some glasses and prescription sunglasses at a lenskart store in bangalore on 23/01/18 - order no. [protected]
I paid for international shipping for the order and received it in australia only on 02/02/18
The optometrist/sales guy who did my eye test got my prescription wrong, and even when i said i wasn’t happy with the prescription in store he told me that it was correct. When i received and tried on both the pairs...

My order number:[protected], i have purchased it online on december 5th 2017 for my mother, and received in good condition after 2months o[censored]se it's washers are loosen because it's a rimless lenses so i went to lenskart store in vijayawada on 8th feb 2018, and submitted it for repair the executive in store checked the condition of lenses before he is going to accept for repair, next day evening he called me said the left temple rim is broken,...

On november 18, 2017, i had order a "black full rim small (Size -49) vincent chase teenrangers vc e10352-c3 eyeglasses" product id - 18374"
One week ago (From the date of complain), when i was wearing sun glass, left side arm of it remained in my fingers and rest of product saved from falling down and i stood astonish that how such a costly product can perform poorly.
I took this product to place from where i had purchased...

I am registering this complain against lenskart service. Recently my lenses number is changed so i went to lenskart store to get it changed. Sales person told me that it will take 7 days to get this done. I agreed to it and done payment. Now it’s over 15 days and still i am waiting for my spec to come. Every time i go to lenskart store kalyani nagar pune they give me excuses and the staff there is not supportive. Always their internet fails...

Hi,

I have purchased the eyeglass from lenskart on 25th of december 2017. While placing the ordered i have applied the 50% cashback voucher code for which i have taken the screenshot which i have forwarded them through mail. But due to some ambiguity it was not reflected to there server, so for that i got a call from the resolution officer mr. Suraj verma. He clearly said that if i will go for the replacement for the same...

This is a complaint against one of the employee (Mr. Kumar) of lenskart showroom located in pune on mg road. This person doesn't knows how to talk to his customers. Today i went to the showroom to buy a pair of specs and i requested the employee to see if something can be done to pre-pone the delivery date. But the employee (Mr. Kumar) was rude while stating "i[censored] want to buy, then buy, the delivery date will remain the same. I[censored] want u...

I ordered Carrera glasses on 7/11/2017 and returned them on 4/12/2017 since I didn't like them. Order total was Rs.6, 465. It has been 2 months since my return but still refund is not received. I spoke to customer care at least 10 times in this meantime and the only thing I hear from them is to check in 48 hours. After multiple enquiries, they provided me ARN number but the bank is not able to find anything with that number, questioning the...

I purchased two eyeglasses from lenskart jeevanbhima nagar banglaore shop. On 25th january 2018. One is vc e10281-c2 and other one is vc14477-c1.
Order id is [protected]. Today i went to collect my eyeglasses at your jeevanbhima nagar shop and found that you people have delivered one eyeglass with different frame and power.
I have received vc e10281-c2 correctly. But you have delivered wrong eye glasses for vc14477-c1 with wrong...