[Resolved]  Lenskart — refund not received

Address:New Delhi, Delhi, 110078

Order reference #[protected]

I am not getting refund for my order despite follow up with sec. 12 dwarka, new delhi showroom and customer care team

They are cheating customers by taking advance payments and delivering poor quality products. Infact, the specs got rejected twice in quality check

If we request for email id of their md for necessary escalation, they divert the issue.

Its almost 15 days and they are still blaming either accounts team or technical team for delay in refund.

Regards
Pankaj
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Jan 4, 2019
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2018
Lenskart Customer Care's response
Dear Pankaj, we apologize for the inconvenience caused to you. We are very disappointed to see your dissatisfaction with our service. We will be contacting you shortly to discuss your concern and provide you with the best possible resolution.
Dec 05, 2018
Updated by pankaj.v
Dear, I received call from your office yesterday. And it is the same response that refund amount would get credited in next 24-48 hours. Its almost 10 days now but your 24- 48 hours still to come!!

Also, please explain why you are not sharing email ID of your MD & CEO.

Regards
Pankaj
Complaint comments 

Comments

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