[Resolved] Lenskart — refund not received
New Delhi, Delhi, India
Ppankaj.v on Dec 4, 2018
Order reference #[protected]
I am not getting refund for my order despite follow up with sec. 12 dwarka, new delhi showroom and customer care team
They are cheating customers by taking advance payments and delivering poor quality products. Infact, the specs got rejected twice in quality check
If we request for email id of their md for necessary escalation, they divert the issue.
Its almost 15 days and they are still blaming either accounts team or technical team for delay in refund.
Complaint marked as Resolved Jan 4, 2019
[Dec 04, 2018] Lenskart customer support has been notified about the posted complaint.
Verified SupportLenskart Customer Care's response, Dec 04, 2018
Dear Pankaj, we apologize for the inconvenience caused to you. We are very disappointed to see your dissatisfaction with our service. We will be contacting you shortly to discuss your concern and provide you with the best possible resolution.
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