LG Electronics Complaints & Reviews

I would like to complain about lg agency in saudi arabia. I get from thim tv 4k after one year i called the company to send technicians to see why there is line in the screen, they came and they changed the screen, but when i wont to use the 4k i can't used to see the football game in the sport channel. I called thim again to see what the problem they said thes tv is not supported 4k and we can't do anything for you. An fortunately i received answer like that. Please i email the lg company to do anything for me cause i get that tv about 2800 usd
Thank you so much
Mohammad alsitary
Saudi arabia-riyadh
Mobile no. [protected]

I purchased the above items on[protected] from yes mart kukatpally
And i am asked to telephone[protected] for any after-sales-service.
Since this tv is under warranty period the technician says he wont attend the
Repair directlt, unless referred to him through lg tv co.

I tried many many times to get the connection on phone to book
My complant, but i was not able to get any response. I request such co should be black-;isted send back to korea lock stock and barrel forthwith. Thy have
No concern for any customer or for huge amount of money invested in
Purchase of their product.

श्रीमान जी मेरे द्वारा अप्रैल 2017 में मेरे एयर कंडीशनर के ठंडा न करने की शिकायत की गई थी । शिकायत संख्या RNP[protected] इस शिकायत पर आपकी कंपनी के इंजीनियर द्वारा बताया गया की इस AC में गैस समाप्त हो गई है मेरे द्वारा इसमें गैस भरवा ली गई । जिसका मेरे द्वारा 2860/- रुपये का भुगतान भी किया गया । तत्पश्चात मेरा AC फिर भी ठंडा नहीं कर रहा था उसके के बाद मेरे द्वारा मई माह में फिर से शिकायत की गई । दूसरी शिकायत के पश्चात जब कंपनी से इंजीनियर आया तथा उसके द्वारा बताया गया की इस AC का डिस्प्ले व पी॰सी॰बी॰ खराब है । मेरे द्वारा इस डिस्प्ले व पी॰सी॰बी॰ को बदलवा लिया गया जिसका लिए मेने 721+871 कुल 1806/- रुपये का भुगतान किया गया । उसके बाद भी मेरा AC ठंडा नहीं कर रहा था । मेरे द्वारा जून माह 2017 में फिर से इसकी शिकायत की गई । शिकायत संख्या RNP[protected] थी । इस शिकायत के बाद आपकी कंपनी से इंजीनियर द्वारा बताया गया की इस AC का केपिसीटर खराब है मेरे द्वारा फिर से इस AC का केपिसीटर बदलवाया गया । इस को बदलवाने में मेरे द्वारा 916/- रुपये का भुगतान किया गया । कुल मेरे द्वारा अब तक 5582/- रुपये का भुगतान किया जा चुका है परंतु मेरा AC अभी भी काम नहीं कर रहा है। मेरा पैसा भी लग रहा है । ओर मेरा कार्य भी इस LG कंपनी द्वारा पूरा नहीं किया गया जब भी कंपनी फोन करता हूँ कोई संतोषजनक जवाब नहीं मिलता । बस केवल यही कहा जाता है की आपका कार्य जल्दी से जल्दी हो जाएगा। लगभग तीन महीने हो गए है आपसे निवेदन है की इस कंपनी के विरुद्ध शीघ्र अति शीघ्र उचित कार्यवाही की जाए । निवेदक अजय कुमार गौर, गाँव साढ़राणा, जिला गुड़गाँव, हरियाणा । मोबाइल न॰ [protected]

We are at a loss with the terribly poor service of lg for our refrigerator which we purchased in 2017.

On 26th may'17, all of a sudden, we found out that the refrigerator was not working fine. We lodged a complaint on 3rd jun, 17 and was given a complaint number and also told that as the refrigerator model is an high-end one so it will get duly attended by the local service engineer within next 24 hrs. The service engineer visited our place very much within 5 days and after checking the refrigerator so came to the conclusion that the pcb is not working fine but the main issue is with one of the parts which they term as relay and he suggested for the repairing of the part. He also raised a requisition to the lg delhi office for the new relay part
After 15-18 days, another service engineer came to install the new relay thing in the refrigerator and gave us the feedback that the main prob is not with the relay part but with the pcb and then he suggested us to request for a new pcb..
We are being badly cheated by lg as a company and service center. Very very disappointed and would like to escalate the issue to the highest possible authority.

Hi,

I bought the lg g4 phone when i was in uk in feb 2016. I came back to india in late 2016 and this week i started experiencing the bootloop issue and the phone is no longer functioning. When i contacted the lg customer care they said it is an imported phone and they cannot service it. And their suggestion was to take the phone to uk. I am very disappointed with the response especially this is a well known manufacturing defect which has been acknowledged by lg.
Please help in registering this complaint and getting my phone repaired.
Lg g4 serial number : 507kpae577952
My mobile number: [protected]

All of a sudden phone stopped working and on powering on it went into bootloop. Now it doesnt even show google start screen. Went to lg service centre - they say warranty wont cover the cost and it will take 12k to repair! Later learnt a lot of nexus phones have faced similar issues. The motherboard is faulty in the handset. Was a loyal lg customer. Highly disappointed.

Greetings,

This is in regards to a double door lg refrigerator (Model no.: gc-b217wlq) we had purchased approximately 6 years ago. Two years ago, the refrigerator stopped working and we contacted the lg customer service to have it repaired. After inspection, the lg technician informed us that the refrigerator stopped working because the “front display unit” was damaged and it had to be replaced. The technician also stated that, “unfortunately the unit is discontinued and hence this front display unit is no longer available”.

It is very disappointing to see how a spare part is not available for your lg products. Do you expect customers like us to throw away a fairly new refrigerator just because the parts are not available? Being frustrated, i hit the side of the fridge with my palm and it somehow started to work again. Ever since the refrigerator has been working approximately for the last two years. Clearly, the lg technician had no idea in figuring out the root cause of the problem. Had the root cause been the “front display unit”, the refrigerator would have not started to work after hitting it with my palm.

Now, the refrigerator has stopped working again. The refrigerator does not cool, as the compressor is not working. I am having an extremely hard time trying to find a technician to fix this. If i do find a technician, they tell me the parts have been discontinued. So what do we customers do? How can you expect your customers to throw away your products that are fairly new just because lg does not supply spare parts?

There are 47 split air conditioning units installed at our hotel in cochin, kerala, india. If this is my experience in having one refrigerator repaired, i could only imagine the horrible experience i would have to endure with lg moving forward. This disappointing experience would force me to discontinue using all lg products and replace them with samsung or any other leading brand with better customer reviews.

I have attached a picture of the model number of the refrigerator. I kindly urge you to please look into this matter and do the needful.

Thank you.

Hi,

I am a nexus 5x mobile user since 1 year. All was going perfect but recently 1 day ago i face a problem with my mobile that it hang and suddenly off. When i start the phone it's not getting start. "google" came on screen and off then again came and off.

I have gone to service centre but they are saying that the motherboard has crashed out and to be change with so much of charge.

When my phone was in warranty period nothing happened but after 1 month of expiry date it happens.

When i gone through internet, i got to know this issue is facing lots of customer.

Im using nexus 5x since 1 year. It was perfectly working. When i update my phone on 9th of june after successfull instalation phone restarted then get paused on google logo. When i contacted customer care they said that your phone is in bootloop so u have to change your motherboard and also said that you will be charged for that. I have done nothing to the phone just updated the official security update.

In other country company repair for free for bootloop issue.
Kindly resolve this problem.

Amitosh kumar
[protected]

Its regarding lg water purifier purchased on april 2017 & we are experiencing problem within 2 months of installation. However, at the time of purchase only, they said that within 24 -48 hrs, your problem will be attended.& we keep on trying, they come as per their wish.

The worst service we have experienced from the lg agents.
After registering in the lg web portal also, the service engineer comes on the fourth day and now they are saying that the part needs to be replaced for which they again require four more days to replace it.

Do any one of you understand the importance of water. I mean we are really suffering. It was our biggest mistake to go for lg product. How can they have this type of casual approach towards customer.

My lg g4 is having a boot loop issue again. This issue came before also in the phone and since it was under warranty, it was fixed. But now this issue has come up again. We went to the lg service center and they said since it is not under warranty, they will not fix it free of cost.

First of all i want to know when this issue previously came. At that time why phone was not replaced. Since you made a temporary fix to it. Now it has come up again. This is not user's fault and it is manufacturing fault.
You can not make fool out of customers.

I have come across many people and they have made it fix even after warranty. I want my phone to be fixed since it related to manufacturing and it was not replaced when it was under warranty. Had it been done that time, i would not have faced this issue now. Its been week my phone is not working.

Kindly acknowledge this and revert as soon as possible.

I complaint to repair my fridge on[protected] they sent one electrician he changed taimer and baiameter sencer he charged them 1800+900 and vat and service charged 350 but after paying it's not working good. Now he is not interested to come again. Pls do what ever possible
Thanks regards
Sanjay kumar soni
C-325d mahesh nagar
Jaipur, rajasthan
Mobile no [protected]

Sir

We are huge fan of lg, but too disgusted to hear the reaponse from the service centre last week. No, there wasnt any fault with them, but the company. We have been using lg mc8048wr (28l) microwave oven but got stucked with the touchpad. It (Touchpad) need to be replaced. But as the company stopped this model, your technicians says its beyond us. What to do?

My lg nexus 5x turned off suddenly and its not turning on. I checked the lg service center they mentioned motherboard issue.
I could see many nexus 5x phones are affected with the same issue. During my visit 10 + members came for same issue and the only response is out of warranty and we have to pay 12k.

I am not sure whether its a software glitch which corrupted the hardware or vis versa.. Google started giving refund / replacement for such issues which ever sold from google store. Lg has not given any response yet.

They simply redirect to check with google or pay 12k for replacement. Whose problem is this? When you have manufaturing defect phones why do you sell it in first place.. How many users are affected what is the remedy?

I have complained about my split ac and from last two month but nobody is listening even service center is charging again and again even the worker's are dose't have manner to talk with the customer. Pathetic and worse service.
L. G machanic visited 5 to 6 times and everytime he find out new problem but did not find a solution even the service center guy having manner to deal with the customer.

My lg washing machine no proper working bad service my problem no clean cuff and coller my products price 37500 thousand and fully automatic bud this service meualy no clean proper clothes very low quality clothes cleaning please help me and refused my money no solution my problem i am complaints submit 8-10 time please help me my phone no [protected]

I got lg led tv dec 2015, as my prior got damaged in chennai floods dec 2015 (Just 1 year old). Now, my tv doesn't work and the engineer charged my 3000/- saying motherboard got fault. I am surprised how can lgmanufacture such a poor quality boards where sony tv stays easily 10 -12 years with absolutely no repairs. Should this be lg's responsibility to replace foc.
I need lg to respond, as i could see many people have similar issues particularly in 18 - 24 months period.

I purchased a lg double door refrigerator feb 2012 (Model lg gl 338 ve5)
The fridge is in excellent condition but requires replacement of broken door handle. On giving complaint to lg the answer given is 'this part is no longer manufactured so nothing can be done'
Complaint no rnp[protected] dated 06june17

Registered mobile no:[protected]

Basically lg is trying to say that they expect you to throwaway there products after 5 years and indirectly trying to say that you buy new product

So basically life of any lg product is 5 years

Conveniently lg does not display the phone numbers/email ids of any company official at senior level at there website

Once product is sold you are conveniently forgotten
It is desired that a resolution /repair may be done

I felt lg as one of the best service provider and using many of its products as home appliances.

Although i registered a complaint regarding my television issue last one month back, till now no remediation carried out. Even service engineer visited no progress made from last one month.

Tv model: lg 42lv3500
Issue as per service engineer: mother board issue. Estimate provided and agreed.

It's very disappointing and felt unhappy with conversations from local service centres too. No one taking proper responsibility and not guaranteeing any expected date too.

At same time note that the local customer care service person mr. Amar, lg customer service, panjagutta hyderabad talking nonsense when am trying to enquire about status of part.

Hence request you to look into immediately.

My double door lg fridge is not getting cooled. When i lodged a complaint during the first week of april, 2017, one technician had come and given a quotation for rs.2300.00 as he was not able to furnish suitable replies to my questions i had lodged another complaint. This time a new technician had come and given a quotation for rs.6420.00. Why is this so? Is lg cheating the customers? I have sent so many e-mails to your customer care division and also feed back through online survey. Nothing is happening. They are compelling me to pay rs.6240.00. Why i should pay rs.6420.00?

O. K, finally i agreed to pay the cost of the spares but not service charges. Even then your area service manager at chennai is adamant and demaning me to pay rs.6420.00.

Please therefore interfere in the matter and resolve the issue to my satisfaction. Do not leave me disappointed once again.