LG Electronics Complaints & Reviews

I bought nexus 5x and few days before my phone stopped working i went to the service centre (Nagarjuna circle panjagutta, hyderabad) they told me that my phone should be replaced with another motherboard, but they are fooling me around for about 20 days they are not coming up with the motherboard and since i have only few days left for the warrenty so please forward and take action on my complaint as fast as possible.
I have only 10 days left for my warrenty.

I am highly disappointed, feeling cheated and ripped. I am a young loyal, googler of everything to the extent that if google told me that flying is possible, i would jump off the cliff too.
I love my ‪#‎nexus‬ 5x phone until it started shutting down everytime i tried to unlock it. Understanding that it could be a software glitch, i tried to #google possible solutions for it, even calling google nexus help center, ultimately giving it to lg service center on your direction. And here i am feeling ripped off and cheated. Their service is one of the worst i have ever come across. Probably it feels more so like this as it is someone i trusted through you.
I have looked up this problem online and several of your users are facing the same challenge. They do not bother to inform the updates with the phone and then argue when pointed out. They dont have a viable solution to it even after i am paying the service charge irrespective of the problem being fixed.
When you made me believe that it was possible to stay simple and organised, why now none of your team is able to help me with a product of your creation and ideology? Why do i have to change the motherboard for 1/3rd the price of the device only under 16 months? Without any defect that too just an software update which a major bug from nougat itself, wichi takes down the motherboard??? The best part of it all is that even the service center isnt sure if it is a mother board problem. They cant even promise me that it can be fixed even after paying such a price. It is like being asked to change the whole car engine because the car wont unlock.
‪‎nexus5x‬ google ‪lg‬ google you are not a mere organisation making money. You have always stood for simplicity, solutions and connectivity.
I sincerely hope you will help all your loyal users.

I need you take a action asap on the same

Best,
Krishna
Nexus 5x boot loop user

I am a student and i am pursuing my graduation degree from delhi ncr. I am here in hyderabad for training purpose and suddenly i found that my lg nexus 5x has got a bootloop issue, i tried calling lg they said that they don't have the motherboard for this product. The service centre here in panjagutta nagarjuna circle hyderabad are just fooling me around. I purchased this product for around 20k which is very expensive for me to purchase for the next time.
Please ask lg to fix this problem or to refund my money. Please ask lg to fix my problem as fast as possible because i will loose my warrenty on 30 june.

I had purchased lg nexus 5x on oct 2015. The phone stopped working two weeks back and i reached out to lg customer care who confirmed that the issue is with hardware and a replacement of the part is required.

I read about the issue and found that this issue is very common with lg phones manufactured in 2015. There is even a lawsuit in us regarding this.

Lg refused to replace the part and is asking for 10k because warranty expired. But the issue being a manufacturing fault and existing with large number of devices means lg kept silent during the warranty period and refused to fix phones after warranty

Dear sir

Extremely sorry... I am compelled to write this mail regarding the servicing issues of mobile phone (Lg nexus 5x) which was given at your service station for resolving an issue related to motherboard. It was there with the service station for almost 20 days,

A message for collecting the device was received and i went there and found that they have handed over it without verifying that the device is properly working or not... Till then no problem...

As soon as i switched on the phone... I found that it's display was not working properly... And a new problem was created... After which the phone perhaps is of no use. As i have checked it then and there so again reported the issue to the reception... And waited for almost 30 minutes or so to see your technical person but for no result. Then i submitted the phone at the reception and requested her to please connect me to the manager as and when possible.

Next day i made a call and fortunately found a person to talk about the issue he said that perhaps the fault created from my side... But later on after bit of arguments he agreed and said that it is their mistake and the person who has attended the query has done this and did not checked after fixing the motherboard whether the phone is working or not.

Same issue is then reported to the manager mr. Vikas mehra ([protected]) he himself has agreed over the issue the person has mistakenly given the phone without checking... But shockingly instead of resolving my problem he has offered me a discount of 30% on replacement of display over the device... How come it could be possible that i will pay that amount if i did nothing.

The situation is very disappointing from a company of that repute (Lg)... Please look in to the matter... It is not always possible for a person to spend lot of money on mobile phone... And even spending time in your service centers... On such issues... Please keep responsible persons to handle the grievances of customers...

As the the phone is now of no use since the problem was created... I urge that please take up this issue and resolve it at the earliest... As i am having no device to communicate with my near and dears...

Milap pathak.

I purches lg washing machine on[protected], the dailer said it will be instal early as possible, but it was not instal yet. I called the dailer several times but now they where not giving any proper response, then i call to the customer care they gave me no of a person who will instal according to them. But when i called that person they again not giving proper response.
The lg service is very poor, if i knew it earlier i was never buy its product.

For last 20 days my fridge is completely shut down. I have spoken to more 50 people from lg customer care and service providers and have spent more than 30 hours talking to all these people but i am getting no help. No one is accountable nor responsible for taking my case personaly to ensure its resolved. My fridge is only 11 months old and only 1 month left for my warranty and i am scared that my fridge will be a wasted garbage that i bought for rs40000. Please ensure lg takes this very very seriously and do something about it. My first complain was dated 30may (Rnp[protected] which was closed without confirming with me and than i had to raise it again on 10june (Rnp[protected].
We have now completed twenty days by living with a dead fridge for which there is no resolution every time service repairer comes to diagnose issue he propose new part to be replaced first we replaced the panel with which we can change the temperature but my fridge did not start than they proposed that gas is over but later confirmed thats not the case now mother board but not sure the most painful thing is that it takes minimum four turnaround days for the repairer to come back with the proposed changes and still not able to solve the problem i cannot take this stress anymore i am a vice president in an investment bank and full time mom for two children i cannot take this any more i need a replacement of the fridge immediately

I wish to express my dissatisfaction with my lg airconditioner.
I own two js-q18spxd inverter air conditioner in which one of the ac works horrible.
After three engineer visits, i am still unsatisfied. They just say that the electric line is faulty; thats why i got it changed, still i am getting same problems.
Problem discription.-shortly, it dosent cool to optimium limit. For instance, if i run my ac at 18 for 6 hours, i still remain at 25.
In comparision to the other same ac i bought gives same cooling at 25. Faulty ac consumes more power but still unable to provide cooling.
Please let me know as soon as possible what action you propose to take, your engineers have seen the ac 3-4 times still unable to resolve the issue.
I dont expect this kind of service from a brand like lg.
Kindly forward this to someone head and resolve fast.

My registered contact no.-[protected]
Purchase date-20 feb 2017 (Its over a month i had been complaining)
S. No.-611nakm016605
Model no.-js-q18spxd
Looking for a positive reply asap.

I am raising this complaint about a lg ac
Product that i purchased on 03-06-17. The ac is not working even when the led is on. This has been reported to my dealer named amirtha and co and they have reported to the service agency as well. But there is no technician who has turned up until now. This is affecting me mentally as well since my hard earned money is wasted due to these irresponsible people. Hence would request the corresponding authorities to look into the issue and help in resolving it as soon as possible

Hi team,

I bought the refrigerator 7 years back, on thursday i raised the complained and engineer attended the issue and i am not satisfied by the way.

I need some other engineer to look on this issue, customer support gave this number ([protected]) gnanamuthu area manager. When i spoke to this guys, he disconnected the call abruptly.

Is this the way to treat a customer.

I am really not happy with the services.

I am totally frustrated and exhausted by this sort of irresponsible and irritable behaviour of your technicians, senior engineer, service manager and dealer

Call me if you need any further details

Hi,

Our lg split air conditioner got blasted last week. It caused a huge damage to the room. The body of the ac melted and the ceiling, mattress and curtains got spoiled.

I have attached the photos for your reference. The ceiling turned black from white.

My sister was alone in the attached bathroom of the same room. When she came out and saw fire she managed to get out of the room and called neighbours for help. They came for help but then entire room got filled with smoke and huge loss was made to the furniture as well.

We raised a complaint with lg customer care and they did come for inspection but refused to offer any help or give any compensation.
I would request you to help raise the issue and help me get the compensation for the loss.

Our complaint number with lg electronics is rnp[protected].

Please help us raise the issue so that we get the compensation. My family doesn't make much money to put another ac also and lg company is shirking away from their responsibility saying it happened due to stabilizer not because of their ac.

I would like to complain about lg agency in saudi arabia. I get from thim tv 4k after one year i called the company to send technicians to see why there is line in the screen, they came and they changed the screen, but when i wont to use the 4k i can't used to see the football game in the sport channel. I called thim again to see what the problem they said thes tv is not supported 4k and we can't do anything for you. An fortunately i received answer like that. Please i email the lg company to do anything for me cause i get that tv about 2800 usd
Thank you so much
Mohammad alsitary
Saudi arabia-riyadh
Mobile no. [protected]

I purchased the above items on[protected] from yes mart kukatpally
And i am asked to telephone[protected] for any after-sales-service.
Since this tv is under warranty period the technician says he wont attend the
Repair directlt, unless referred to him through lg tv co.

I tried many many times to get the connection on phone to book
My complant, but i was not able to get any response. I request such co should be black-;isted send back to korea lock stock and barrel forthwith. Thy have
No concern for any customer or for huge amount of money invested in
Purchase of their product.

श्रीमान जी मेरे द्वारा अप्रैल 2017 में मेरे एयर कंडीशनर के ठंडा न करने की शिकायत की गई थी । शिकायत संख्या RNP[protected] इस शिकायत पर आपकी कंपनी के इंजीनियर द्वारा बताया गया की इस AC में गैस समाप्त हो गई है मेरे द्वारा इसमें गैस भरवा ली गई । जिसका मेरे द्वारा 2860/- रुपये का भुगतान भी किया गया । तत्पश्चात मेरा AC फिर भी ठंडा नहीं कर रहा था उसके के बाद मेरे द्वारा मई माह में फिर से शिकायत की गई । दूसरी शिकायत के पश्चात जब कंपनी से इंजीनियर आया तथा उसके द्वारा बताया गया की इस AC का डिस्प्ले व पी॰सी॰बी॰ खराब है । मेरे द्वारा इस डिस्प्ले व पी॰सी॰बी॰ को बदलवा लिया गया जिसका लिए मेने 721+871 कुल 1806/- रुपये का भुगतान किया गया । उसके बाद भी मेरा AC ठंडा नहीं कर रहा था । मेरे द्वारा जून माह 2017 में फिर से इसकी शिकायत की गई । शिकायत संख्या RNP[protected] थी । इस शिकायत के बाद आपकी कंपनी से इंजीनियर द्वारा बताया गया की इस AC का केपिसीटर खराब है मेरे द्वारा फिर से इस AC का केपिसीटर बदलवाया गया । इस को बदलवाने में मेरे द्वारा 916/- रुपये का भुगतान किया गया । कुल मेरे द्वारा अब तक 5582/- रुपये का भुगतान किया जा चुका है परंतु मेरा AC अभी भी काम नहीं कर रहा है। मेरा पैसा भी लग रहा है । ओर मेरा कार्य भी इस LG कंपनी द्वारा पूरा नहीं किया गया जब भी कंपनी फोन करता हूँ कोई संतोषजनक जवाब नहीं मिलता । बस केवल यही कहा जाता है की आपका कार्य जल्दी से जल्दी हो जाएगा। लगभग तीन महीने हो गए है आपसे निवेदन है की इस कंपनी के विरुद्ध शीघ्र अति शीघ्र उचित कार्यवाही की जाए । निवेदक अजय कुमार गौर, गाँव साढ़राणा, जिला गुड़गाँव, हरियाणा । मोबाइल न॰ [protected]

We are at a loss with the terribly poor service of lg for our refrigerator which we purchased in 2017.

On 26th may'17, all of a sudden, we found out that the refrigerator was not working fine. We lodged a complaint on 3rd jun, 17 and was given a complaint number and also told that as the refrigerator model is an high-end one so it will get duly attended by the local service engineer within next 24 hrs. The service engineer visited our place very much within 5 days and after checking the refrigerator so came to the conclusion that the pcb is not working fine but the main issue is with one of the parts which they term as relay and he suggested for the repairing of the part. He also raised a requisition to the lg delhi office for the new relay part
After 15-18 days, another service engineer came to install the new relay thing in the refrigerator and gave us the feedback that the main prob is not with the relay part but with the pcb and then he suggested us to request for a new pcb..
We are being badly cheated by lg as a company and service center. Very very disappointed and would like to escalate the issue to the highest possible authority.

Hi,

I bought the lg g4 phone when i was in uk in feb 2016. I came back to india in late 2016 and this week i started experiencing the bootloop issue and the phone is no longer functioning. When i contacted the lg customer care they said it is an imported phone and they cannot service it. And their suggestion was to take the phone to uk. I am very disappointed with the response especially this is a well known manufacturing defect which has been acknowledged by lg.
Please help in registering this complaint and getting my phone repaired.
Lg g4 serial number : 507kpae577952
My mobile number: [protected]

All of a sudden phone stopped working and on powering on it went into bootloop. Now it doesnt even show google start screen. Went to lg service centre - they say warranty wont cover the cost and it will take 12k to repair! Later learnt a lot of nexus phones have faced similar issues. The motherboard is faulty in the handset. Was a loyal lg customer. Highly disappointed.

Greetings,

This is in regards to a double door lg refrigerator (Model no.: gc-b217wlq) we had purchased approximately 6 years ago. Two years ago, the refrigerator stopped working and we contacted the lg customer service to have it repaired. After inspection, the lg technician informed us that the refrigerator stopped working because the “front display unit” was damaged and it had to be replaced. The technician also stated that, “unfortunately the unit is discontinued and hence this front display unit is no longer available”.

It is very disappointing to see how a spare part is not available for your lg products. Do you expect customers like us to throw away a fairly new refrigerator just because the parts are not available? Being frustrated, i hit the side of the fridge with my palm and it somehow started to work again. Ever since the refrigerator has been working approximately for the last two years. Clearly, the lg technician had no idea in figuring out the root cause of the problem. Had the root cause been the “front display unit”, the refrigerator would have not started to work after hitting it with my palm.

Now, the refrigerator has stopped working again. The refrigerator does not cool, as the compressor is not working. I am having an extremely hard time trying to find a technician to fix this. If i do find a technician, they tell me the parts have been discontinued. So what do we customers do? How can you expect your customers to throw away your products that are fairly new just because lg does not supply spare parts?

There are 47 split air conditioning units installed at our hotel in cochin, kerala, india. If this is my experience in having one refrigerator repaired, i could only imagine the horrible experience i would have to endure with lg moving forward. This disappointing experience would force me to discontinue using all lg products and replace them with samsung or any other leading brand with better customer reviews.

I have attached a picture of the model number of the refrigerator. I kindly urge you to please look into this matter and do the needful.

Thank you.

Hi,

I am a nexus 5x mobile user since 1 year. All was going perfect but recently 1 day ago i face a problem with my mobile that it hang and suddenly off. When i start the phone it's not getting start. "google" came on screen and off then again came and off.

I have gone to service centre but they are saying that the motherboard has crashed out and to be change with so much of charge.

When my phone was in warranty period nothing happened but after 1 month of expiry date it happens.

When i gone through internet, i got to know this issue is facing lots of customer.

Im using nexus 5x since 1 year. It was perfectly working. When i update my phone on 9th of june after successfull instalation phone restarted then get paused on google logo. When i contacted customer care they said that your phone is in bootloop so u have to change your motherboard and also said that you will be charged for that. I have done nothing to the phone just updated the official security update.

In other country company repair for free for bootloop issue.
Kindly resolve this problem.

Amitosh kumar
[protected]